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What does resiliency
mean to you?
© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
Resiliency: being flexible;
Being able to take stress without getting hurt;
Being able to get through a hard or bad time and move on.
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
• Family• Community
support/programs• A person or people who
believe in us• Religious/spiritual
beliefs 3
© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
COMMUNICATIONCOMMUNICATION
BUILDING BRIDGES
INSTEAD OF WALLS
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
• Share information
• Find solutions
How can talking help build a How can talking help build a communication bridge?communication bridge?
It helps us:
COMMUNICATIONCOMMUNICATIONcontinued………..continued………..
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
• Share feelings
• Ask questions
• Problem solve
• Clarify rules and limits
COMMUNICATIONCOMMUNICATIONcontinued………..continued………..
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
• Help reduce anxiety and stress to resolve a situation/problem
• Look at choices and options
• Get to know another person better
COMMUNICATIONCOMMUNICATIONcontinued………..continued………..
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
There is a difference between talking to a patient/client and talking with a patient/client.
The difference involves learning how to be a good listener.
COMMUNICATIONCOMMUNICATIONcontinued………..continued………..
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COMMUNICATIONCOMMUNICATIONcontinued………..continued………..
This Means:
• Paying attention to what the patient/client is saying
• Notice how the patient/client is responding to you
• Being in that moment© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
COMMUNICATIONCOMMUNICATIONcontinued………..continued………..
• Pausing to decide what we want to say and how we want to say it.
• Asking yourself silently: “What is really going on here?” 10
COMMUNICATIONCOMMUNICATIONcontinued………..continued………..
BE AN INFORMATION SHARER
NOT A PREACHER WHO KNOWS IT ALL
© Copyright 2012—Current All Rights Reserved Foundation of Wellness™11
COMMUNICATIONCOMMUNICATIONcontinued………..continued………..
© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
We want to be guides and enablers to help the patient/client
1.Learn how to solve problems
2.Find their own healthy solutions
3.Believe they are able to do it12
COMMUNICATIONCOMMUNICATIONcontinued………..continued………..
© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
Give a man a fish and you feed him for a day.
Teach a man how to fish and he will be fed for a lifetime.
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POWER OF WORDS
© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
---Take a look at what words can do...
•Encourage us
•Change an attitude
•Inspire us14
© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
POWER OF WORDSContinued >>>
• Change our mood
• Touch our emotions
• Stimulate us
• Reach into our hearts15
© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
POWER OF WORDSContinued >>>
• Cause feelings/reactions in our body
• Alter our thoughts
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
Words can also become roadblocks that can cause a patient/client not to talk about a worry or problem.
The tone of voice or a facial look
can have this effect.
POWER OF WORDSContinued >>>
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
POWER OF WORDSContinued >>>
Most of the time people do not stop
to think of the impact their words
have on others every day.
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
It is very important to be aware of
the effect our choice of words can
have on patients/clients and
influence them.
POWER OF WORDSContinued >>>
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
POWER OF WORDSContinued >>>
This happens by the way the words
are used and spoken..
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
POWER OF WORDSContinued >>>
FOR EXAMPLE:
POSITIVE NEGATIVE
Build Up
Boost
Support
Put-Down
Judge
Constantly Criticize21
© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
POWER OF WORDSContinued >>>
FOR EXAMPLE:
POSITIVE NEGATIVE
Make Clear
Heal
Nurture
Make fun of
Abandon (no support)
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
POWER OF WORDSContinued >>>
----Words can be used to empower and enable change to happen
-----The power of words can be very strong and healing of the hurts life experience can have on a patient/client or person.
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
POWER OF WORDSContinued >>>
----Denying feelings ----telling a patient/client
they shouldn’t feel the way they do.
“You shouldn’t feel so upset about that.”
FOR EXAMPLE:
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
POWER OF WORDSContinued >>>
FOR EXAMPLE:
----Judging---- Telling a patient/client---
“What’s the matter with you?”
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
POWER OF WORDSContinued >>>
FOR EXAMPLE:
----Changing the subject----getting a patient/client to talk about something else.
“You may be upset, but did you hear what happened to _____?”
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
POWER OF WORDSContinued >>>
FOR EXAMPLE:
----Advising----instead of solving the problem.
“If I were you I would forget it.”
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
POWER OF WORDSContinued >>>
FOR EXAMPLE:
----Interpreting----telling a patient/client why they feel the way they do.
“Why are you being such a big baby?”
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
POWER OF WORDSContinued >>
----Sympathizing----instead of empathizing….
Sympathy---- “That was bad. I feel sorry for you.”
Empathy----”I understand how difficult that has been for you.”
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
POWER OF WORDSContinued >>>
Remember:
A positive attitude can help build resiliency. It can help turn feelings of helplessness intolearned self-helpfulness.
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
POWER OF WORDSContinued >>>
Remember:
Self-worth and self-esteem can be improvedby a patient/client feeling valued.
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
HELPING TOOLS
• Acceptance• Being genuine: Be yourself• Not Judging: not blaming, criticizing
or acting shocked• Respect/Sharing• Trustworthy• Understanding
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
HELPING TOOLSContinued >>>>
For Example:
•“Am I hearing you say _______________?”
Repeat back what your patient/client has said.
•“What happened that made you upset (angry, hurt, etc)?” 33
© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
LISTENING TOOLS
Many times patient/clients do not feel noticed or heard, because no one takes the time to listen to them.
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
LISTENING TOOLS
GOALS TO BE A GOOD LISTENER
• Show the patient/client you hear and understand them
• Encourage and help the patient/client talk about their worry, fear or problem
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
LISTENING TOOLSContinued>>>>
• Be focused and pay attention
• Stay open to what is being said – do not think about what you are going to say
• Remain neutral in facial and body language
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
LISTENING TOOLSContinued>>>>
TOOL TIPS
• Keep good eye contact
• Listen more than talk
• Listen on two levels37
LISTENING TOOLSContinued>>>>
Clarify to be sure.
For example: “You said _______?
Am I right about it?”
This helps to be sure of what was said. You might follow up with an open-ended question such as….
© Copyright 2012—Current All Rights Reserved Foundation of Wellness™38
LISTENING TOOLSContinued>>>>
© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
“How do you feel about that” or
“What happened?”
You can also ask “Do you have any ideas
about how to handle this?”39
© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
Listen for feeling as well as content – the tone of voice and the body language.
You can ask: “What are you feeling right now?”
LISTENING TOOLSContinued>>>>
This helps a patient/client notice their feelings. It can help you to find out and help solve a concern or problem.
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™41
RESPONDING TOOLS
These tools are what we say after we have listened.
There are two goals:
• To show the patient/client you heard them•To help the patient/client talk more
© Copyright 2012—Current All Rights Reserved Foundation of Wellness™42
RESPONDING TOOLSContinued >>>>
Clarifying:
For example:
•“I am not quite sure about what you are saying. Can you tell me more?”
•“I want to be clear about what you said. Are you saying_______?’ This helps your patient/client look more closelyAt thoughts and feelings.
© Copyright 2012—Current All Rights Reserved Foundation of Wellness™43
RESPONDING TOOLSContinued >>>>
Questioning:For example:
•Open ended: “How did you react when that happened to you?”
•Close ended: “Did you feel angry when that happened to you?”•“Why” questions can cause a patient/client to feel defensive or judged. It requires giving a reason or explanation and are best not used whenever possible as it can shut down more talking that might help solve a problem.
© Copyright 2012—Current All Rights Reserved Foundation of Wellness™44
RESPONDING TOOLSContinued >>>>
Paraphrasing:
For example:
•patient/client: “I am not going to go there (school, camp, class, program, activity.).”
• Reply: “I feel I don’t understand. Can we talk about this more?”
© Copyright 2012—Current All Rights Reserved Foundation of Wellness™45
RESPONDING TOOLSContinued >>>>
For example:
•Reply: “You feel ____because_____. Pause and ask if that is right or true? ”
•Reply : “I sense you feel ____ (sad, worried, afraid, etc.)”
•Reply : “Are you feeling sad because the other patient/clients did not include you?”
•Both paraphrasing and reflecting show your patient/client you understood them and encourage them to keep talking.
Reflecting:
© Copyright 2012—Current All Rights Reserved Foundation of Wellness™46
RESPONDING TOOLSContinued >>>>
For example:
•“Can you tell me more about what you were first talking about?”
•Remember you are responsible for helping the patient/client remain focused.
•You can show caring: “I don’t blame you for wanting to change the subject, but it might hurt less after you get it out.”
Staying focused:
© Copyright 2012—Current All Rights Reserved Foundation of Wellness™47
RESPONDING TOOLSContinued >>>>
For example:
•“I hear you saying “That’s no big deal.”, but you appear tense and may not be recognizing how you really feel.”
• Avoid using this approach if your patient/client seems very upset or uncomfortable with you as they may be feeling confronted.
Indicating contradictions:
© Copyright 2012—Current All Rights Reserved Foundation of Wellness™48
RESPONDING TOOLSContinued >>>>
For example:
•“I remember a time when I had an experience like that and what I did was ______.”
• This makes you appear more human and participating rather than remaining separate.
Sharing experience:
© Copyright 2012—Current All Rights Reserved Foundation of Wellness™49
It is often hard for a patient/client to know how to react to bullying. They may have done nothing to cause it.
Sometimes a patient/client may be too ashamed and not bring up the subject.
BULLYINGContinued >>>>
You can ask them:
“Are there any bullies in your class or around where you live?”
“Have you eve been bullied?”
© Copyright 2012—Current All Rights Reserved Foundation of Wellness™50
BULLYINGContinued >>>>
1.Do not suggest fighting back as smaller patient/clients are often the victims.
2.Suggest avoidance. Walk away if you can.
3.Tell patient/client it is wrong. It is not their fault.
© Copyright 2012—Current All Rights Reserved Foundation of Wellness™51
4. Teach self-confidence and something to say.
Look the bully in the eye and stay calm:
BULLYINGContinued >>>>
“I don’t like what you are doing. Why are you doing it?”
“Why are you saying that?”
“Don’t talk to me like that!”
© Copyright 2012—Current All Rights Reserved Foundation of Wellness™52
Teach patient/client how to ask for help.
Let them know it is O.K. to ask for help.
Talk to the school – teacher, counselor, principal.
Encourage patient/client to get into an activity they might like to meet other patient/clients.
BULLYINGContinued >>>>
© Copyright 2012—Current All Rights Reserved Foundation of Wellness™53
SELF-CONCEPT
This means:
• How we see ourselves
• How we think others see us
• How we would like to be seen by others
© Copyright 2012—Current All Rights Reserved Foundation of Wellness™54
SELF-CONCEPTContinued >>>>
It affects:
• The way we act and do things
• How we feel about ourselves
© Copyright 2012—Current All Rights Reserved Foundation of Wellness™55
SELF-CONCEPTContinued >>>>
It is gotten and shaped as we go along in our life:
• We pick up messages from others
• People tell us verbally and with behavior
© Copyright 2012—Current All Rights Reserved Foundation of Wellness™56
SELF-CONCEPTContinued >>>>
• What they think about us
• How they see us by our actions, attitude and the way we look.
© Copyright 2012—Current All Rights Reserved Foundation of Wellness™57
SELF-CONCEPTContinued >>>>
• This affects a patient/client’s idea of themself.
• It begins with the building of self-worth.
© Copyright 2012—Current All Rights Reserved Foundation of Wellness™58
1. Behavior and attitude can be changed by
• Hearing more positive messages• Using positive words that
support and encourage• Focus on strengths• Help patient to see self as worthwhile
SELF-CONCEPTContinued >>>>
TOOLS
© Copyright 2012—Current All Rights Reserved Foundation of Wellness™59
• Noticing things the patient/clientdoes that please you.
• Focus on patient/client’s strengths.
• Help patient/client to see themselves as worthwhile
SELF-CONCEPTContinued >>>>
© Copyright 2012—Current All Rights Reserved Foundation of Wellness™60
• Be accepting of the patient/client, but not always their behavior.
SELF-CONCEPTContinued >>>>
For Example:
“I can accept you are upset (angry, etc), but I do not accept your behavior.”
BE WELL ---
MAKE A GOOD DAY!
IT IS UP TO YOU
© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
REMEMBER…….
© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
Foundation of Wellness™
1200 S. Federal HwySuite #202
Boynton Beach, FL 33435
1200 S. Federal HwySuite #202
Boynton Beach, FL 33435
Phone: 561-523-3626Fax:561-731-5877
Phone: 561-523-3626Fax:561-731-5877
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Loss:
Loss of the Healthy Self
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WHAT WAS,
IS NO LONGER AND
WILL NEVER BE AGAIN.
© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
PRIMARY STAGEPRIMARY STAGE
SHOCK, DISBELIEF, DENIAL
ANGER, RESENTMENT, GUILT
FEAR, SELF-PITY, SADNESS
Loss of the Healthy Self
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
SECONDARY STAGESECONDARY STAGE
-UNDERSTANDING OF CONDITION-ADJUSTMENT TO ROUTINE-ADAPTATION TO CHANGE-COOPERATION WITH MEDICAL CARE-SENSE OF WELL-BEING IN LIVING
Loss of the Healthy Self
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
INTERIM STAGEINTERIM STAGE
A COMBINATION OF PRIMARY AND
SECONDARY STAGES
Loss of the Healthy Self
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
INTERIM STAGE INTERIM STAGE (continued)(continued)
PRESENT SEPARATELY OR TOGETHER
VARIABLE
DURATION: WEEKS, MONTHS, YEARS
Loss of the Healthy Self
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
EACH PERSON REACTS FROMEACH PERSON REACTS FROM
PERSONALITY/EMOTIONSPAST/PRESENT REALITYHABITS/COPING METHODSCULTURAL INFLUENCES/BELIEFSHEALTH CARE EXPERIENCE
Loss of the Healthy Self
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
PERSPECTIVESPERSPECTIVES
WHY ME? WHY MY CHILD?DENIALANXIETY/FEARGUILTHEALTH AND ILLNESS
Loss of the Healthy Self
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
DAILY LIFE REQUIRESDAILY LIFE REQUIRES
-ADJUSTING ONE’S THINKING-RETAILORING LIFESTYLE-LESS FLEXIBILITY-NEED FOR PRE-PLANNING-PATIENCE/PERSEVERANCE
Loss of the Healthy Self
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
THE PERIOD OF TRANSITIONTHE PERIOD OF TRANSITION
-VALUE SHIFTS-TIME SPAN/AGE-LOSS OF CONTROL-RESOLUTION
Loss of the Healthy Self
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
LIVING WITH CHRONIC DISEASELIVING WITH CHRONIC DISEASE
LIFELONG – NO CURE24/7 – NO TIME OFF, NO VACATIONSDEMANDS ATTITUDE/BEHAVIOR CHANGE
Loss of the Healthy Self
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
LIVING WITH CHRONIC DISEASELIVING WITH CHRONIC DISEASE(continued)(continued)
AFFECTS NOT JUST ONE PERSONTREATMENT COSTSPATIENT THE FINAL DECISION MAKER
Loss of the Healthy Self
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
Loss of the Healthy Self
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
1) Impact of Diagnosis
2) Health beliefs
3) Attitude – patient/family
Roadblocks to Learning
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
4) Resistance to change
5) Communication style
6) Socio-economic
Roadblocks to Learning
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
(continued)
WHAT IS SEEN AND HEARD
BECOMES INTERNALIZED
Roadblocks to Learning
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
BELIEF SYSTEM
Roadblocks to Learning
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Traditional Medical Model
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
Why not working well?
Patients resent being ordered, judged, blamed for daily behavior.
Type II teens and adults unwilling orunable to carry out recommendations.
Traditional Medical Model
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
We are so sure we know
what patients need from us,
we forget to ask them
what they want from us.
Traditional Medical Model
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
HEALTH CARE PROVIDER=
ADVISOR/CONSULTANT
PATIENT/FAMILY=
FINAL DECISION MAKER
Traditional Medical Model
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
PROBLEMS IN PRACTICE
FAMILY/PATIENT LABELING AREA OVERLAP SYSTEMS CHANGE FAMILY RESISTENCE PRACTICIONER’S FAMILY HERITAGE
Traditional Medical Model
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
KNOW YOURSELF
Traditional Medical Model
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
RESCUING ROLE
EXPERT
RESCUER OF THE SICK
DECIDER
Patient Empowerment
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
EMPOWER
Permit
Enable
Give Power
Patient Empowerment
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
CHRONIC DISEASE
o95% of care is self-care
oPatient in charge of daily care
oPatient is the final decision maker
Patient Empowerment
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
TOOLS FOR MANAGING DIABETES
Acquiring information
Being involved in daily care plan
Learning how to make choices
Patient Empowerment
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
TOOLS FOR MANAGING DIABETES[continued]Making small achievable goals
Asking for help to problem solve
Learning behavior change tips
Deciding if a care plan is realistic, achievable, sustainable
Patient Empowerment
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
EMPOWERMENT
-AIDS IN OVERCOMING A SENSE OF HELPLESSNESS
-RESTORES SOME SENSE OF CONTROL
-ENHANCES CHOICE IN DECISION MAKING
Patient Empowerment
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
HEALTH IS
A PROCESS
NOT A GOAL
Patient Empowerment
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
The uncertainty
of the unknown
Patient Empowerment
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
REPLACE FEAR OF SICKNESS
WITH
A DESIRE FOR GOOD HEALTH
Patient Empowerment
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
GOALGOAL
ENABLE PATIENTSTO
HELP THEMSELVES
Patient Empowerment
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
WE ALL NEED SOMEONE TO:WE ALL NEED SOMEONE TO:
GIVE US FEEDBACK ACCEPT US AS WE ARE CHALLENGE US, HELP US TO GROW PLAY WITH, HAVE FUN, ENJOY LIFE HEAR US, UNDERSTAND WHERE WE ARE TELL US WE ARE GOOD AT WHAT WE DO
Patient Empowerment
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
Patient Empowerment
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© Copyright 2012—Current All Rights Reserved Foundation of Wellness™
“THE GREATEST DISCOVERY OF MYGENERATION IS THAT HUMAN BEINGSCAN ALTER THEIR LIVES BY ALTERINGTHEIR ATTITUDE OF MIND.”
WILLIAM JAMES