ADDRESSING SELECTION

CRITERIA

What does it all mean?

Communication Skills

Communication is the transfer of a message from one

person to another.

Maybe spoken, written, non-verbal or graphic

Communication Skills

The purpose of communication may be toPass on informationGive instructionsExplain a process, situationGreet a customer, colleagueAsk for helpOrder materialsOrganise work for the day

Communication Skills Oral:

answer public enquiriesRun and or participate in meetingsMake a presentation/run an activity or event

WrittenWrite instructions, procedures, reports,

newsletterSend emails to colleagues, customers,

suppliers

Communication Skills

Good communicators

Listen attentively

Ask questions to ensure the have understood the message

Are aware of the context or situation within which communication takes place.

Interpersonal Skills

You need to demonstrate that

you can solve problems and conflicts with your colleagues and peers

that you have in the past been able to build effective relationships with supervisors and management.

Interpersonal Skills

how well you interact with other people particularly your ability to understand "cultural" differences and act accordingly. “

Culture" relates to ethnic and social cultures as well as different workplace cultures.

Team work

A work team’s purpose is to

Achieve the goals that meet the needs of the organisation

Team work

People in a team may be allocated different tasks.e.g Readers Services team

○ Circulation○ Shelving○ Shelf Tidying○ Display/Activities

Role in that team may change during the work day

Team work

Take responsibility for your own performance

Be part of the decision making

Teamwork As a effective team member you need to be

able toWork towards a common goalHelp and not hinder the teamCommunicate with othersListen to othersSpeak to others and present your point of viewPlease customersUnderstand that things may not always go your wayAccept others ideasWork in a manner that supports other members of the

team

Customer Service

Help customer to satisfy their needProvide feedback to the customerConsult with customers Build goodwill

Provide prompt and courteous customer service

Customer Service

Listen and question well

Use appropriate verbal and non-verbal behaviour to find out what the customer needs and how your product or service can best fill these needs

Use problem-solving techniques effectively

Customer Service

5 step approach to problem solvingListen

be open minded. This is not a personal complaint against you

RespondShow concern and apologise for any inconvenience

Decide on any actionIs the complaint justified; what is the policy;

you may need to ask for advice/assistance

Customer Service

Take prompt action

Follow upConfirm the problem has been resolved and

the customer is happy

Conflict Resolution Present your perception of the problem

Use active listening

Discussion is courteous and non-confrontational

Brainstorm possible solutions

Negotiate a solution

Preparing your Resume

Library resources

Job seeking sitesSeek, My Future

Office software has resume building templates

Finding a Job Advertisement Seek, My Career

Create job alerts

Organisation’s website

Newspapers

Networking, word of mouth

Preparing Cover Letter

Address the selection criteria precisely & concisely

If no definite selection criteria include Communication & interpersonal skills,

teamwork skills, customer service skills, any special skills, knowledge which are relevant to the position concisely

Preparing Cover Letter

Advice is available fromThe organisation’s “How to Apply” adviceJob sites such as Seek etcOther job seeking websitesLibrary resources

Always read the organisation’s “How to Apply” information very carefully

Make a checklist to ensure you have covered everything.

Resume

A resume is a description of your education, paid employment, volunteer activities (including school

activities), general interests personal strengths

ResumeWhat to include HINT: Use a resume template as a guide

IncludePersonal detailsName, address, contact information

ResumeWhat to include Employment History

Job TitleDates employedCompany/Organisation nameWhat you did/responsibilities/achieved

ResumeWhat to include Education

Highest level first

Interests, hobbies other skillsInclude other languages spokenMembership of groups

Referees’ names and contact details

Resume-What not to include Don’t say you have done something that you haven't.

Don’t include anything that relates to your personal life (except contact details).

Don’t include age, height, weight, marital status, number of children, condition of health, or religious or political beliefs (except where religion or political beliefs are important to the position).

Don’t include negative reasons for leaving previous employment such as ‘asked to leave’ (fired) or ‘sick of travelling’.

Don’t focus on any barriers to getting a job.

Don’t make the resume too long.

Resume

Your resume is a business document.

Don’t use coloured paper Don’t use borders or other decorative

effects Don’t include a photo

Your Application

Always read the organisation’s “How to Apply” information very carefully

Make a checklist to ensure you have covered everything.

Don’t miss the Closing Date

Help with Job Applications

Use websitesSeekMy CareerMy Future