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Microsoft Office 365 Cloud Principles and [email protected] Product ManagerOffice 365 Service Experience
This Morning, I Hope to Answer…
What are your questions and feedback?
How can you best manage change or if there’s a service incident?What tools do you have at your disposal?
What’s different about being in the cloud vs. on-premises?What are the principles by which Microsoft delivers innovation?
WARNING:Audience Participation Requested at 8:40 am
What do you think will be the biggest differences after moving from on-
premises to the cloud?
Ian’s “Top Ten” of Oft-Heard Differences1. Loss of control2. Change. Change. Change.3. How does support work?4. What’s my role during incidents and outages?5. Pace of change impact on user readiness6. Security of my data7. Stuff breaking when change happens8. Can I still customize stuff?9. Keeping all of my infra current with service
requirements10. What’s my role/job/department look like once we
move?
ChangeTrustControl
Office 365Cloud Principles
Microsoft Office 365 Cloud Principles
Maintain an evergreen service
Offer highly configurable and scalable services
Provide a platform built on security, privacy, and trust
Office 365 Service Updates PrinciplesContinuous innovation with confidence and control
Security comes first
Evolving standards
Direct feedback
Real-time information
Common support issues
Monthly release cadence
Minor & major updates
Up-to-date, no patching
Deliver new features and value
Build trust and compliance
Respond to customer feedback through agile development
Insights to help manage changeDirect to customer communications
Organizational readiness content
Impact of Wave Releases
18-36 month releasescan be daunting…Continuous updates make the transition easier.
??!:) Impact
Impact
Notification
HeavyImpact
Skipped Update
Office 365 Responds to Your Feedback
Customer engagement
Send-a-smile in-product feedback
Support and community aggregate customers’ issues
Old
New
Built for TrustSecurity Best-in-class security with over a decade of experience building Enterprise
software & online services
Physical and data security with access control, encryption and strong authentication
Security best practices like penetration testing, defense-in-depth approach to protect against cyber-threats
Unique customer controls with Rights Management Services to empower customers to protect information
Compliance Commitment to industry standards and organizational compliance
Enable customers to meet global compliance standards in ISO 27001, EUMC, HIPAA, FISMA
Contractually commit to privacy, security and handling of customer data through Data Processing Agreements
Admin Controls like Data Loss Prevention, Legal Hold, E-Discovery to enable organizational compliance
Privacy Privacy by design with a commitment to use customers’ information only to deliver services
No mining of data for advertising
Transparency with the location of customer data, who has access and under what circumstances
Privacy controls to regulate sharing of sites, libraries, folders and communications with external parties
Office 365 Security
Office 365 built in security
Office 365 customer controlsOffice 365 independent verification and compliance
Microsoft security best practices
24hr monitored physical hardware
Isolated customer data
Secure Network
Encrypted data
Automated operations
Built to be Configurable and Scalable
Mix and match services to meet your requirements
Redundant datacenters and financially backed SLA provide uninterrupted and reliable access
Choose the flexibility between cloud and hybrid deployment
Office 365 is highly configurable with some customization
What Do We Mean By “Built for Scale”? On-Premises Office 365
# of Servers
# of MBXs
# of Users
# of Site Collection
s
100s to 1000s
10s of Thousands
Thousands 100s of Thousands
10s of Thousands
100s of Millions
10s to 100s Millions
Up to 4-5 orders of magnitude difference!
Managing Life in the Cloud(Or: How I Learned to Stop Worrying and Love the Change*)
*In honor of Stanley Kubrick’s 1964 film
It is critical that you understand what change means, types of changeClear, predictable and reliable service change communications is critical
Types of Change Communicated
Planned Platform Updates
Ongoing Functionality Updates
Evolving System Requirements Unexpected Service Incidents
Our Communications Philosophy
Timely Targeted
FlexibleAccurate
Service Change Communications
(planned maintenance outage)
Message Center T-7
Public Roadmap 1-3 months
Message Center At availability
Public Roadmap Up to 12 months
System Requirements 12+ months
Message Center At 12 months (ongoing)
Message Center 1-12 months
Service Health Dashboard 5 day minimum
Feature updates• OneDrive for Business storage increases• Major UI changes
New introductions• Office Mobile for iPhone• OWA for iPhone and iPad
Disruptive change• API change• Deprecations• System requirement change
Configuration changes• Auto-discovery configuration• DNS record change
Infrastructure improvements• Bug fix• Performance enhancement• Security updates
Feature and Platform Updates
New feature posts to the new Office Blogs upon release
Reflected in TechNet Service Description after release
Learn About New Functionality Updates
Visit http://blogs.office.com/office365updates/
Message Center: In Product Notifications
Compliments other communications, provides notification and actions required
Coming Soon: Office 365 Public RoadmapA public channel where we can disclose upcoming updates to the service to help you manage the faster paced release
cadence in the cloud Focuses on new and updated functionality*
Covers what’s coming in the near-term (some longer-term) Offers high-level details, including name, description, status
Systems Requirements
Office 365 won’t deliberately block connectionsExisting features may operate differently and not work over timeNew features may not be availableOffice 365 will only offer security fixes. No code fixes.
Any Office client in mainstream support
Current and previous version of Internet Explorer and FirefoxCurrent versions of Chrome and Safari
Office 365 Client Support Policy
Web browser
Office client
Older clients
New Systems Requirements section added to Service Descriptions in TechNet
We provide a minimum of one year notice on changes
How To Stay Current
US English Location: http://technet.microsoft.com/en-us/library/office-365-system-requirements.aspx
Disruptive Change PolicyUnless otherwise noted, for all Microsoft Online Services, Microsoft will provide a minimum of 12 months prior notification before customers must accept any change that is deemed a "disruptive change".
"Disruptive change" means change where a customer or administrator is required to take action in order to avoid significant degradation to the normal operation of the Online Service.
The notice period will not apply to security related changes or updates.
http://support.microsoft.com/lifecycle/
Service Incidents
Service Continuity by DesignRedundancy
Physical redundancy
Data redundancy
Functional redundancy
Resiliency
Active load balancing
Recovery across “failure domains” regularly tested
Human intervention by exception
Automated recovery alerts 24x7 on-call engineer
On-call engineers are core product group members
Distributed Workloads
Distributed components are more resilient
Most failures are contained to a single service.
Service component isolation
Complexity avoidance and graceful degradation
Standardized hardware
Fully automated deployment
Built-in workload management mechanisms
Predictability and Inspectability
Incident avoidance detailed
Log and tracing to avoid SI
Rich forensics and monitoring
Service Incident Notification Process
So, What’s this Service Health Dashboard?
First and best contentRegionalUpdated hourly
Service Health Dashboard ContinuedStatus Description SHD
icon
Investigating Monitors have indicated a service anomaly and/or Microsoft has received reports of a potential service incident. Microsoft is currently investigating.
Service InterruptionMicrosoft has confirmed that normal services are being impacted. Microsoft is taking immediate action to understand the cause of the failure and determine best course of action to restore service.
Service DegradationServices are still active, but service responsiveness and/or delivery times may be slower than usual. Microsoft is working to restore normal service responsiveness.
Restoring ServiceMicrosoft has isolated the likely cause of the incident and is in the process of restoring service
Extended Recovery Services are restored and may be slower than usual
Service Restored Normal system services have been restored
Additional Information
There is additional information provided
Normal Service The service is healthy
?
i
Stay Updated, Anywhere
Provides tenant specific Office 365 service health and maintenance information on the go
Available for Windows Phone, iOS and Android devices
Office 365 Admin App
Coming Soon: Service Health API
Ability to query a tenant or permissioned account and see service health results
Office 365 Partner Admin Center
View the customers in which you have delegated admin privileges
Find, select and perform administrative tasks on behalf of your customers
View your customers’ Office 365 service health status and details
Create, edit and view service requests on behalf of your customers
Create trial, purchase offers and delegated administration requests
Next Steps(Or: What are you going to do tonight before you hit the town)
Here’s Your To-Do ListEmbrace what change means when “in the cloud”
Visit and bookmark communications channels
Stay current on functionality and platform changes
Download the Office 365 Admin app
Leverage the Service Health Dashboard
Provide us your feedback on how we can improve
Let’s Summarize What We’ve Learned
Answered your questions and heard your feedback (I hope!)
Tips on how to best manage change or if there’s a service incidentQuick tour of the tools you have at your disposal
Key differences about being in the cloud vs. on-premisesThe principles by which Microsoft delivers innovation in Office 365
Breakout SessionsOFC-B258 From Waves to Ripples: Microsoft Office 365 Change Management
OFC-B242 Getting Started with Microsoft Office 365 Deployment
OFC-B272 Microsoft Office 365 for IT Professionals
OFC-B335 Microsoft Office 365 Security, Privacy, and Compliance Deep-Dive
Related content
Find Me Later At The Garage Show on the Expo Floor
Or, Twitter @hameroff
Follow the Office Blogs and The Garage
Resources
Learning
Microsoft Certification & Training Resources
www.microsoft.com/learning
msdn
Resources for Developers
http://microsoft.com/msdn
TechNet
Resources for IT Professionals
http://microsoft.com/technet
Sessions on Demand
http://channel9.msdn.com/Events/TechEd
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© 2014 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries.The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.
