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What and why of process excellence models Adaptive Processes Consulting Experience World Class Processes! www.AdaptiveProcesses.com An ISO 9001:2008 Certified Company. Every morning…. - PowerPoint PPT Presentation
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1
What and why of process excellence models
Adaptive Processes Consulting Experience World Class Processes!
www.AdaptiveProcesses.comAn ISO 9001:2008 Certified Company
(c) Adaptive Processes Experience World Class Processes!
2
Every morning…Every day morning, when a deer wakes up, it knows it must run faster than the fastest lion or it will be killed.Every morning, a lion wakes up, it knows that it must outrun the slowest deer or it will starve to death.It doesn't matter whether you are a lion or a deer;When the sun comes up, you'd better be running.
(c) Adaptive Processes Experience World Class Processes!
3Experience World Class Processes!
Quotable quotes…..• Learning is not compulsory. Neither
is survival .- Edward Deming• I do not know much about Quality,
but I am sure of one thing, if Quality is good, Customers come back, else products come back. – Margaret Thatcher
• Quality is never an accident: it is always the result of high intention, sincere effort, intelligent direction and skillful execution. It represents the wise choice of many alternatives. -William A Foster
• Losing market share, losing confidence of customers, or going out of business are not punishments of God – they are usually the results of an inability to change and improve the way things get done.
(c) Adaptive Processes
4Experience World Class Processes!
Business Scenario
Competitive than ever before
Innovations at break neck speed
Demand for high Quality personnel increasing day by day
Shorter time to market
Success lies in being an “And” company rather than “Or” company
(c) Adaptive Processes
Imperatives for Business Success
Consistently meet customer requirements
Improve productivity
Be innovative
BusinessSuccess
5
Be aware and alertAdhere to
security standards and policies
Protect business
Experience World Class Processes!(c) Adaptive Processes
6
4 Pillars of business
Experience World Class Processes!(c) Adaptive Processes
People
Partners
Technology
Process
7
What and why of processes?• Series of activities done in a coordinated
manner to achieve desired results
Deliver quality
consistentlyImprove
productivity
Reduce risks of project/ process failure
Experience World Class Processes!(c) Adaptive Processes
Why focus on systems? Ensure better, quicker
output Assure work will be
completed in time with desired quality and estimated cost / within budget
Reduce rework and improve productivity
Increase organizational knowledge base
Reduce person dependencies
Reduce variance Work smarter than
work harder
8Experience World Class Processes!(c) Adaptive Processes
9
Demystifying processes Processes are rigid Correct process design will
ensure good fit to our projects It’s an overhead It is an insurance against project
tragedies! Processes slow down work The fastest way to reach
destination may not be the safest one!
Processes stifle creativity Continuous improvement is one
key requirement for most models! It adds documentation Processes can be simple yet
effective with minimal documentation
Experience World Class Processes!(c) Adaptive Processes
Underlying premise of process improvement
10
“Quality of a product or service is largely determined by the quality of the process that is
used to develop and maintain it.”
Experience World Class Processes!(c) Adaptive Processes
11
Do
Check
Act
Plan
Modern systems thinking Prevention is better than
cure Quality is built in, not
inspected in Systems view – 80% of
your problems are because of the system, not people
Plan – Do – Check – Act Principle for continual improvement
Experience World Class Processes!(c) Adaptive Processes
12
Standards and standards…..
Experience World Class Processes!(c) Adaptive Processes
27001 20000
1400118001
PCMM
13
Changing over time• ISO 9001 – 1994, 2000, 2008• BS 15000 - ISO 20000 – 2005,
2011• CMM to CMMI – v1.0, 1.1,
1.2, now 1.3• BS 7799 – ISO 17799 – ISO
27001• ITIL – V2 then V3
Experience World Class Processes!(c) Adaptive Processes
Standards are order of the day• Competitive advantage in
market place• Streamline their processes to
achieve better Quality and Productivity
• Customer requirements• Legal requirements• Address attrition issues• Each standard brings in
specific focus area for improvement
14Experience World Class Processes!(c) Adaptive Processes
15
Challenges
So many audits?
People recruited seem to have lesser experience day by day
So many standards!!! They are changing
Our systems are changing slower than our business needs
How can we continually improve our delivery capability?
So little time?
Experience World Class Processes!(c) Adaptive Processes
16
Challenges faced by organizations Too many requirements
More than 2000 requirements 80+ processes 50 + policies 60+ data requirements 20+ trainings Numerous audits and
assessments for projects. Large effort needed in
upkeep of the management system
Experience World Class Processes!(c) Adaptive Processes
17
Challenges faced by organizations Confusion of terminology
“Document Control” in ISO 9001 becomes “Configuration Management” in CMMI,
“Corrective and Preventive Actions” in ISO 9001 becomes ‘Causal Analysis and Resolution” in CMMI.
Service continuity vs. Business Continuity
Projects face ever increasing demands on schedule, quality, productivity, staffing and attrition
Experience World Class Processes!(c) Adaptive Processes
18
Causes behind the challenges Many organizations think
that the framework is their system
Available frameworks are inputs to organization’s system development – they themselves should not be used the organization’s system
Many disconnected initiatives
Each model implementation is a separate initiative
Difficulty in integrating multiple models /standards into one improvement program
Experience World Class Processes!(c) Adaptive Processes
19
Causes behind the challenges Viewing organizational
processes from standard’s perspective
23 Processes for 23 Process Areas of CMMI
Change management process – one for CMMI and one for ISO 27001
Lack of comprehensive integrated data management system
Excessive emphasis on documenting and assessing processes
Bookish view of process implementation Experience World Class Processes!(c) Adaptive Processes
20
Adaptive’s system development approach
Experience World Class Processes!(c) Adaptive Processes
Clients Existing System
Clients Project Management Experiences
Clients QMSAdaptive experiences
21
Adaptive’s system development approach The system shall be as
simple as possible System shall be designed in
layered architecture Maximum possible re-use of
existing documentation and practices
Usage of terms as practiced in the organization
Systems shall be made role-specific
Experience World Class Processes!(c) Adaptive Processes
22
Adaptive – World’s leading multi-model implementation partnerFirst company in the world to develop a management system and management system deployment system (GRCPerfect) catering to needs of following standards
ISO 9001CMMIISO 27001Balanced Score CardPCMMBS 25999HIPAAAgile (In progress)ISO 20000 and ITIL (In progress)
Experience World Class Processes!(c) Adaptive Processes
23
Adaptive – World’s leading multi-model implementation partner 10 Multiple multi-model implementation
experienceClient Models ImplementedInfinite Computers
ISO 9001, ISO 27001, CMMI, Agile
Accel Frontline ISO 27001 and ISO 20000 certification
Cross-domain ISO 27001, BCMS and HIPAAClutch Group ISO 9001 and ISO 27001 certificationNess Technologies
ISO 9001, ISO 27001, Agile
Ascendum CMMI and ISO 9001MACH ITIL, ISO 9001, Six SigmaVirtual Logic ISO 9001 and ISO 27001 Proteans ISO 9001 and ISO 27001
Experience World Class Processes!(c) Adaptive Processes
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Practical approach to solve a business need - All our senior consultants come with significant software development experience
Adaptive has is a software development unit of its own.
Integrated Quality, Security, HR Management System
eLearnings on ISO, CMMI, IIBA frameworks
Adaptive – World’s leading multi-model implementation partner
Experience World Class Processes!(c) Adaptive Processes
25
Introduction to Popular IT Standards / Frameworks /
Best Practices
(c) Adaptive Processes Experience World Class Processes!
26
What and Why of ISO 9001
(c) Adaptive Processes Experience World Class Processes!
27Experience World Class Processes!
ISO 9001 Standard• World’s most widely adopted
standard • Specifies requirements for a
quality management system • Organization that need to
demonstrate its ability to consistently provide product that meets customer and applicable regulatory requirements
(c) Adaptive Processes
28Experience World Class Processes!
Purpose and Applicability of ISO 9001• Aims to enhance customer
satisfaction through effective application of the system, including processes for continual improvement of the system and the assurance of conformity to customer and applicable regulatory requirements.
• All requirements of the standard are generic and are intended to be applicable to all organizations, regardless of type, size, product or service provided.(c) Adaptive Processes
29Experience World Class Processes!
ISO 9001 process approachContinual Improvement of the Quality
Management System
Resource Management
Measurement, Analysis,
Improvement
Custom
er Requirem
ents
Management Responsibility
Product Realization Product
InputsOutputs
Custom
er Satisfaction
(c) Adaptive Processes
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Benefits and limitations of ISO 9001• Benefits
– World wide acceptance– Moderate implementation difficulty – Moderate cost of assessment –
Approx. 4K USD– Moderate cost – Approx 6K USD– Annual periodic audits– Most other ISO frameworks share
some similarity with ISO 9001– Approx. time frame – 6 to 8 months
• Limitations– Does not carry significant marketing
muscle as a large # of companies are already certified
– Quality of external audits are a suspect Experience World Class Processes!(c) Adaptive Processes
31
What and Why of ISO 27001
(c) Adaptive Processes Experience World Class Processes!
Organizations are constantly under threat
Utility Failure Intruder Fire & Smoke
Earth Quake Flood Internet cable cut
32Experience World Class Processes!(c) Adaptive Processes
Disasters can cripple business
Lightning Heat and Humidity EM Radiation
Loss of transport / Traffic Jam
Terrorist Attack Pandemic
33Experience World Class Processes!(c) Adaptive Processes
So the implications are…• Business continuity and
information security are essential to maintain competitive edge, cash-flow, profitability, legal compliance and commercial image
• It is extremely critical for organizations to identify, assess and take preventive / corrective measures for risks that it faces
• It is legally required to protect information that customers provide it
34(c) Adaptive Processes Experience World Class Processes!
ISO 27001• Specifies requirements for a
Information Security Management Systems (ISMS)
• Organization that need to demonstrate its ability to protect customer data, continue business under adverse conditions and meet applicable regulatory requirements
• World’s most widely adopted information security standard
35(c) Adaptive Processes Experience World Class Processes!
ISMS process approach
36
Implement and operate ISMS
Maintain and Improve ISMS
Establish ISMS
Monitor and review the ISMS
Interested Parties
Interested Parties
Information Security Requirements and expectations
Managed information Security
(c) Adaptive Processes Experience World Class Processes!
Benefits of ISO 27001 are• Protection of information
assets• Better preparedness to face
disasters• Better legal Compliance• Better utilization of IT
assets• Safer work place• Aware workforce• Provides for a market
differentiator• Reduced insurance cost• Better employer branding
37(c) Adaptive Processes Experience World Class Processes!
38
Benefits and Limitations of ISO 27001• Benefits
– Widely adopted and accepted– Moderate to high
implementation difficulty – Low cost of assessment –
Approx. 5K USD– Moderate cost – Approx. 8K
USD– Annual periodic audits– Approx. time frame – 8 to 10
months• Limitations
– May require investment IT infrastructure
(c) Adaptive Processes Experience World Class Processes!
Key Aspects Of ISO 27001• Organizational security policy
– To provide management direction and support for information security
– Helps compliance with legislative & contractual requirements
• Organizational security infrastructure– Security steering committee –
representatives from each function
– Approval for any new information processing facility
– Security with respect to outsourcing contracts / third party access
39(c) Adaptive Processes Experience World Class Processes!
Key Aspect of ISO 27001 – Cont. 2• Asset classification and
control– Accountability for assets – Inventory of assets– Information classification,
handling• Personnel security
– Recruitment– Non-disclosure– User training– Reporting security incidents– Disciplinary process
40(c) Adaptive Processes Experience World Class Processes!
Key Aspect of ISO 27001 – Cont. 3• Physical and environmental
security– Physical entry controls – Securing offices, rooms and
facilities – Precautions to be taken while
working in secure areas– Equipment sitting and
protection – Protecting power, cabling – Equipment maintenance– Off-site equipment protection– Clear desk and screen policy
41(c) Adaptive Processes Experience World Class Processes!
Key Aspect of ISO 27001 – Cont. 4• Communications and
operations management – Documented operating
procedures – Production operational
change control – Incident management
procedures – Separation of development
and production environment
– System planning and acceptance
– Capacity planning – Virus protection and Back-
up– Email security– Protection of company
web-site42(c) Adaptive Processes Experience World Class Processes!
Key Aspect of ISO 27001 – Cont. 5• Access control
– Password policy and management
– Monitoring system access
– Remote connectivity– Mobile working
• Systems development and maintenance – Security requirements
analysis and specification
– Data encryption– Control of production
environment
43(c) Adaptive Processes Experience World Class Processes!
Key Aspect of ISO 27001 – Cont. 6• Business continuity
– Identify and evaluate risks– Develop continuity
measures– Testing, maintaining and
re-assessing business continuity plans
• Compliance– Compliance with legal
requirements – Identification of applicable
legislation – Intellectual property rights – Safeguarding of
organizational records – Data protection and privacy
of personal information 44(c) Adaptive Processes Experience World Class Processes!
45
What and Why of ISO 20000
(c) Adaptive Processes Experience World Class Processes!
46
Business scenarioIT is becoming critical to business operations and growth
Need for alignment of IT to business
Better accountability of IT investments
Demand for IT personnel increasing day by dayCompanies serving IT services need independent assessment of their capabilities
Experience World Class Processes!
47
Benefits of ITSM Implementation• Provides confidence to
clients on organization’s ability to provide high quality IT services
• Structured change management
• Helps in being prepared for disasters
• Secures companies information assets
• Better management of incidents
• Provides for a market differentiator Experience World Class Processes!(c) Adaptive Processes
ISO 20000-1 Processes
48Experience World Class Processes!(c) Adaptive Processes
49
Benefits and Limitations of ISO 20000• Benefits
– Specifically developed for IT Service management system
– Medium Implementation difficulty
– Moderate cost of assessment – Approx. 5K USD
– Moderate cost – Approx. 10 K USD
– Annual periodic audits– Large overlap with ISO 27K,
ITIL and ISO 9K– Approximate is 6 – 8 months.
• Limitations– May require investment IT
infrastructure Experience World Class Processes!(c) Adaptive Processes
50
What and Why of ITIL
(c) Adaptive Processes Experience World Class Processes!
51
About ITIL
Experience World Class Processes!
• Framework developed for IT Service management
• Has been hugely popular
• Very high adoption rate
52
Benefits of ITIL Implementation• Provides confidence to
clients on organization’s ability to provide high quality IT services
• Structured change management
• Helps in being prepared for disasters
• Secures companies information assets
• Better management of incidents
• Provides for a market differentiator Experience World Class Processes!(c) Adaptive Processes
ITIL Processes
53Experience World Class Processes!(c) Adaptive Processes
54
Benefits and Limitations of ITIL• Benefits
– Extremely popular in ITSM community
– Specifically developed for IT Service management system
– Medium Implementation difficulty
– Higher cost – Approx. 15 K USD
– Large overlap with ISO 20K and ISO 27K
– Approximately 6 to 8 months• Limitations
– No organizational assessment scheme available
– May require investment IT infrastructure
Experience World Class Processes!(c) Adaptive Processes
55
What and Why of CMMI for Development
(c) Adaptive Processes Experience World Class Processes!
56
What is a CMM?• Capability Maturity
Model– A reference model of
mature practices in a specified discipline, used to assess a group’s capability to perform that discipline
• CMMs differ by– Discipline (software,
systems, acquisition, etc.)– Structure (staged versus
continuous)– How Maturity is Defined
(process improvement path)
– How Capability is Defined (institutionalization)
Experience World Class Processes!(c) Adaptive Processes
Maturity Levels
57
1
2
3
4
5
Process unpredictable, poorly controlled, and reactive
Process characterized for projects and is often reactive
Process characterized for the organization and is proactive
Process measuredand controlled
Focus on continuous process improvement
Optimizing
QuantitativelyManaged
Defined
Initial
Managed
Optimizing
Defined
Experience World Class Processes!(c) Adaptive Processes
Improvements from CMMI
58
Productivity(increase)Time to market(reduction)
Post-releasedefect reports(reduction)
Savings vs. cost of software
process improvement (median) 5:1
Perc
enta
ge I
mpr
ovem
ent
Annual Medians
35%
19%
39%
05
10152025303540
Experience World Class Processes!(c) Adaptive Processes
Benefits of CMMI Implementation• Decreased Costs
– Siemens reduced cost of quality from over 45 % to under 30% over a three-year period.
– TCS saved $4.6 million in SW development
– General Dynamics reduced maintenance staff costs by 64% while doubling the size of the organization.
• Improved On-Time Delivery– GM improved the percent of
milestones met from 50% to 85%.– Raytheon North Texas improved
schedule by 8% with a 50% decrease in variation.
– JPMC reduced average slippage of project delivery dates by 70-80%.
Experience World Class Processes! 59
Source: www.sei.cmu.edu/cmmi/why/benefits/(c) Adaptive Processes
Benefits of CMMI Implementation• Improved Productivity
– IBM Australia improved account productivity over 20%.
– SAIC Systems doubled its productivity.
– Warner Robins reduced effort to deliver test programs sets by 25%.
• Improved Quality– Siemens Information Systems Ltd.
reduced defect density an average of 71% in three technical areas.
– IBM Australia Application Management Services closed 95% of problems within the customer-specified time frame.
– Tufts Associated Health Plans decreased software defects identified in testing 25%.
Experience World Class Processes! 60(c) Adaptive Processes
Benefits of CMMI Implementation• Improved Customer
Satisfaction– Lockheed Martin increased their
award fees by 55%.– Siemens increased their customer
satisfaction index an average of 42% in three technical areas.
– Northrop Grumman IT received more than 98% of possible customer award fees.
• Impressive Return on Investment– Accenture experienced 5 to 1 ROI
for quality activities.– Siemens experienced 2 to 1 ROI
over 3 years.– Reuters experienced over 3 to 1
ROI from reducing post-release defects.
Experience World Class Processes! 61(c) Adaptive Processes
62
Benefits and Limitations of CMMI for Dev• Benefits
– Specific model developed for Software development
– Widely accepted– Carries better recognition than
ISO standards– Needed for doing business with
US defense and Govt. organizations
• Limitations– Higher implementation
difficulty – Implementation time frame –
Approx 10 to 12 months– High cost – Approx. 12K USD– High cost of assessment –
Approx. 16 to 18K USD– Assessment once in 3 yearsExperience World Class Processes!(c) Adaptive Processes
Key Expectations from CMMI
Experience World Class Processes! 63
Process Area Data Expectations
Project Planning Schedule
Project Monitoring and Control Executive Dash Board + Reports
Configuration Management CM Plan
Process and Product Quality Assurance
Audit Management
Measurement and Analysis Schedule, Defect, Risk
Supplier Management Vendor Master & Evaluation
Requirements Management Change Request Management
(c) Adaptive Processes
Key Expectations from CMMI
Experience World Class Processes! 64
Process Area CMMI ExpectationsRequirements Development Product Backlog, Traceability
MatrixTechnical Solution Design documentsProduct Integration Integration testingVerification Review, Test Case ManagementValidation Test Case ManagementDecision analysis and resolution
DAR guidelines and evidences
Integrated Project Mgmt Minutes of Meeting, Action item Tracking
Risk Management Org Risk Master + Project Risk tracking
Organizational Training Training Planning and Execution
Organizational Process Definition
Well defined QMS
Organizational Process Focus SEPG group in place
(c) Adaptive Processes
65
What and Why of CMMI for Services
(c) Adaptive Processes Experience World Class Processes!
66
What is a CMMI for Services?• Newest model from
Software Engineering Institute
• Developed for services industry
• Very suitable for IT services organization
• Has integrated good practices from ITIL, CMMI for Development, ISO 20000
Experience World Class Processes!(c) Adaptive Processes
CMMI for Services
Experience World Class Processes! 67(c) Adaptive Processes
68
Benefits and Limitations of CMMI for Services• Benefits
– Specific model developed for Software services
– Good mix of CMMI for Dev, ISO 20000 and ITIL
– Carries better recognition than ISO standards
– Needed for doing business with US defense and Govt. organizations
• Limitations– New model – not widely adopted as
of now– Higher implementation difficulty – Implementation time frame –
Approx 10 to 12 months– Higher cost – Approx. 12K USD– High cost of assessment – Approx.
16 to 18K USD– Assessment only once in 3 years
Experience World Class Processes!(c) Adaptive Processes
69
What and Why of PMP
(c) Adaptive Processes Experience World Class Processes!
70
About PMP
Experience World Class Processes!
• Project Management Professional
• Framework developed for project management
• Developed by Project Management Institute (PMI), USA
• Has been hugely popular• Very high adoption rate
71
Benefits of PMP Implementation• Provides confidence to
clients on organization’s ability to provide high quality project management capabilities
• Provides for a market differentiator
Experience World Class Processes!(c) Adaptive Processes
PMP Knowledge Areas
72Experience World Class Processes!(c) Adaptive Processes
73
Benefits and Limitations of PMP• Benefits
– Extremely popular in project management community
– Specifically developed for project management
– Medium Implementation difficulty
– Approximately 6 to 8 months• Limitations
– No organizational assessment scheme available
Experience World Class Processes!(c) Adaptive Processes
74
What and Why of BABoK
(c) Adaptive Processes Experience World Class Processes!
75
About BABoK
Experience World Class Processes!
• BABoK – Business Analysis Body of Knowledge
• Framework developed for business analysis activity
• Developed by International Institute of Business Analysis, Canada
• Getting hugely popular• Very high adoption rate• Has 7 knowledge areas• Extensive coverage of
business analysis tools
76
Benefits of BABoK Implementation• Provides confidence to
clients on organization’s ability to carry out business analysis activities
• Requirements management is the most crucial phase in a SW project’s life-cycle
• Structured requirements management process
• Provides for a market differentiator
• Has certification schemes
Experience World Class Processes!(c) Adaptive Processes
BABoK Knowledge Areas
77Experience World Class Processes!(c) Adaptive Processes
78
Benefits and Limitations of BABoK• Benefits
– Extremely popular in BA community
– Specifically developed for business analysis activities
– Medium Implementation difficulty
– Approximately 3 to 4 months to implement
• Limitations– No organizational assessment
scheme available
Experience World Class Processes!(c) Adaptive Processes
79
What and Why of Agile
(c) Adaptive Processes Experience World Class Processes!
Experience World Class Processes! 80
Experiences with SW development• Nearly two-thirds of
projects significantly overrun their cost estimates (Lederer 1992)
• 64% of the features included in products are rarely or never used (Standish 2002)
• The average project exceeds its schedule by 100% (Standish 2001)
Poor QualityLate Delivery
High Cost
(c) Adaptive Processes
Experience World Class Processes! 81
• Document driven• Hand-offs between stove-piped groups• Manage scope creep, resist new requirements• Late changes = high cost• Poor predictability, especially stabilization
Current software development practices
System Requirements
Analysis
Requirements Analysis
Preliminary Design
Detailed Design
Code and Unit Testing
Integration & Acceptance
Testing
Installation and Turnover
Operation and Maintenance
The Waterfall Chart
W.W. Royce, 1970
(c) Adaptive Processes
Experience World Class Processes! 82
Basic assumptions in waterfall model• Business environment is fairly stable• Low rate of technological innovation• Customers will be in a position to elaborate
all requirements up-front
None of the above assumptions are valid any more
There must be a better way….
(c) Adaptive Processes
Experience World Class Processes! 83
• Traditional software development approaches assume that requirements are known and locked prior to design and development– Controlling change is desirable– Defined or controlled process
• Agile has emerged in environments where this was not possible or appropriate– Change is encouraged– Empirical process
Agile emerges
(c) Adaptive Processes
Experience World Class Processes! 84
An umbrella term that describes SW development methodologies that share some/all of the following
characteristics
The Agile Manifesto
(c) Adaptive Processes
Experience World Class Processes! 85
Cross-functional teams that include the customer (or their proxy), development, test, and others
Incremental delivery of production quality capabilities at regular intervals
Test-driven development that puts quality first Automated and unattended build, test, and reporting that
runs at least every night
The Agile Way!
New applications
Improved applications
Fixed applications
Retired applications
New applicationrequests
Enhancementrequests
Issues
Defects
Stra
tegi
cTa
ctic
al
Plan, Do, Inspect, Adapt
(c) Adaptive Processes
86
Scrum
Experience World Class Processes!(c) Adaptive Processes
87
Benefits and Limitations of Agile• Benefits
– Specific model developed for Software development
– Widely accepted– Light-weight processes– Implementation time-frame
– Approx 6 months– fee – Approx. 8K USD
• Limitations– No formal assessment
scheme available– Scaling up is an issue– Not designed for on-site –
off-shore development approach
Experience World Class Processes!(c) Adaptive Processes
CMMI Agile synergy
Experience World Class Processes! 88
Your CMMprocesses are heavier than my agile processes
CMM is the best model for an organizational process improvement
Can’t we merge both CMMI and Agile?
Adaptive can help you define a system which takes
benefits from both CMMI and Agile! (c) Adaptive Processes
89
What and Why of Six Sigma
(c) Adaptive Processes Experience World Class Processes!
Experience World Class Processes! 90
Why do we need improvements?• Because Customers
want more for less INR, $, RM, SGD
• Because people who do the work want more INR, $, RM, SGD for less work
• Because our competitors are trying to overtake us
• Because we want to overtake our competitors
(c) Adaptive Processes
Experience World Class Processes! 91
Six Sigma - A proven improvement methodology
Problem/ Improvement
Need (Y)
X1 X2 X3 X4 X5 X6
Basic Analytical Tools
X1 X4 X6
Statistical ToolsX1 X4
Y = F (X); Focus on the Causes; Respond to the Effect
(c) Adaptive Processes
Experience World Class Processes! 92
DMAIC - Improving an existing Process
DefineMeasure
Step 1: Scoping the problemDefining the Problem StatementForming the team CharterProviding focus to the issue
AnalyzeImprove
Step2: Identifying causesData based Analysis to identify causesIdentifying the key root causeDeveloping appropriate solution
ControlStep3: Institutionalizing SolutionSetting up Process Management PlansDeveloping Response MechanismsRolling out the solution
(c) Adaptive Processes
93
Benefits and Limitations of Six Sigma• Benefits
– Proven technique for process improvement
– Can be used a companion method for CMMI
– Widely accepted– Implementation time-frame
– Approx 6 months– fee – Approx. 4 Lakhs
• Limitations– No formal assessment
scheme available
Experience World Class Processes!(c) Adaptive Processes
Experience World Class Processes! 94
What and Why of Balanced Score Card
(c) Adaptive Processes
95
Balancing Measures: The Concept• Introduced in 1992
by Kaplan and Norton
• Two key components– A balanced set of
measures– Financial and Non-
financial– Lagging and Leading
Measures– A set of strategically
focused business perspectives
Experience World Class Processes!(c) Adaptive Processes
96
Balancing Measures: The Frameworks• The Balanced Scorecard• The “Critical Few” Set
of Measures• Performance
Dashboards• Malcolm Baldrige
National Quality Award Criteria
Experience World Class Processes!(c) Adaptive Processes
97
Benefits and Limitations of BSC• Benefits
– Widely used goal flow down technique
– Can be used a companion method for ISO and CMMI
– Widely accepted– Implementation time-
frame – Approx 6 months– fee – Approx. 6 Lakhs
• Limitations– No formal assessment
scheme available
Experience World Class Processes!(c) Adaptive Processes
AboutAdaptive Processes
An ISO 9001:2008 Certified Company
A NASSCOM Member
About Adaptive Processes Mission: “To improve governance, risk
and compliance management practices in cost-effective and timely manner”
More than 100 person-years experience in quality and information security
ISO 9001:2008 certified from DNV GRCPerfect – Enterprise Governance,
Risk and Compliance Management system for rapid and cost effective process implementation
Completed 10 ISO 9001, 5 ISO 27001, 10+ ISMS, 2 CMMI, ISO 20000 initiatives
Served 100+ clients so far Endorsed education provider for IIBA,
Canada 100% key client repeat rate
Experience World Class Processes! 99(c) Adaptive Processes
Adaptive solutions catalogue
Experience World Class Processes! 100
CMMI, AgileISO 9001, PMBoK ISO 27001, ISO 20000, PCI-DSS
Enterprise Risk and Continuity Management (ISO 27001, PCI-DSS, BS25999)
Performance Enhancement (Six Sigma)
Training, Auditing, eLearning
Metrics Based Improvement Process Authoring
Program Management Office
Process Automation and Reengineering
Software EngineeringIT Security and InfrastructureManagement
SQA and Audit Services
GRCPerfect10+ eLearnings
ISO 9001, 27001, Audit..
Adaptive Toolkits QMS, ISMS, ITSM,
BCMS
Supporting Infrastructure
(c) Adaptive Processes
Experience World Class Processes! 101
GRCPerfect – Enterprise Governance, Risk and Compliance Solution• Project Governance - Project Planning
and Tracking including Schedule, Defect, Estimation, Timesheet, Risk, Issue, Change Requests etc.
• Risk Management as per ISO 27001 and CMMI
• Audit and vendor management• 40+ mandatory data management
modules required for above frameworks
• Complete process definition for above frameworks
• Data control with complete role based permissions
• Dashboards, Automated Status, Metrics and various analysis reports generation
• Built on .Net / SQL Server• Available in SAAS mode• Server based licensing• Open code option
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Managed compliance services• Complete ownership and accountability
of compliance activities for QMS, ISMS, ITSM, BCMS
• Multi-client experience to improve organization’s processes
• Significantly reduced over all cost– Comprehensive process and compliance
management system– Zero recruitment or training cost– Access to Adaptive repository, elearnings
• Current clients who have benefited significantly– Bharti-AXA– Ness technologies India– Inatech, a Calsoft company – JuriMatrix Legal Services– MACH Teledata– Empower Research– V2Soft(c) Adaptive Processes
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Adaptive training services• More than 200 person-days of trainings
conducted• Entire spectrum of trainings in quality
and information security management• Extremely good feedback ratings
Introduction to ISO 9001:2008
Software Engineering Principles
Excel for Executive Managers
Introduction to ISO 27001:2005
Good Programming Practices
Certified Risk Analyst
Certified ISO 27001 Internal Auditor
Introduction to Software Quality Assurance
Introduction to Agile and Scrum
Introduction to COBIT Introduction to MS-Project
Project Management Basics
Certified ISO 9001 Internal Auditor
Requirements Management
Configuration Management
Introduction to CMMI Introduction to ISO 14000 (EMS)
Certified Agile Practitioner
Certified ISO 9001 Implementer
Statistics for Project Managers
Certified Scrum Practitioner
Certified ISO 27001 Implementer
Statistical Process ControlBusiness Continuity Planning and Disaster Recovery
Enterprise Risk Management
Software Reviews Software Metrics
Balance Score Card Software Testing Principles
Certified Business Analyst
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Adaptive eLearnings• Current eLearnings available
for– CMMI– ISO 9001– ISO 27001– Agile and Scrum– QMS Internal Audit– ISO 20000– BS 25999– Configuration Management
• Web-based eLearning• Has built in quizzes to test
understanding• Provided as complementary
product with GRCPerfect• Customized trainings can be
provided for ISO 9001 / ISO 27001 / CMMI / Project management, Agile methodologies
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Adaptive implementation methodology
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Our esteemed clients….
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Our esteemed clients….
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Adaptive advantages -End to end process services• Minimum 3 months of time and 50%
of cost savings over traditional methods of process definition and implementation
• Comprehensive process definition and implementation system (GRCPerfect)
• and training services in ISO 9001, ISO 27001, ISO 20000, CMMI, Agile, BS 25999
• eLearning products for continuous learning
• Process sustenance and process assurance services
• Process improvement using Six Sigma methodology
• Matured implementation methodology
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Client testimonials• I find it very easy to do business with you. Thank you for
the contribution to our system. We have a great and open working relationship. We really respect your contributions in helping our organization.
– Puneet Chaddha (Head-Delivery, Ness Technologies)• Adaptive has been prompt and fast in responding to our
requirement. I am extremely happy with their people competence, and range of service provided. Adaptive would be my obvious choice for any of our process needs. I would recommend this team to my circle.– Santosh Kumar (Head-Quality, Infinite Computer Solutions)
• I have found Adaptive to be very professional and committed. Adaptive has a very good and sound grounding in terms of producing good software applications for Project Management and for QMS.
– Muktesh Murthy, Head IT Global Delivery at Sigma Aldrich• Excellent workshop and a faculty with deep knowledge.
– Manoj Nair• Process Manager - Ma Foi
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Finally in a nutshellModel Name Core focus Market
standingImprovement Ability
ISO 9001 Quality of delivery Medium MediumISO 27001 Information security Very High HighISO 20000 IT Service delivery Very High HighCMMI – Dev Quality of software delivery Very High High
CMMI-Svc Quality of Services High High
ITIL Quality of delivery High HighAgile Quality of software delivery High High
Six Sigma Improvement of services and processes
High High
Balanced Score Card
Establish metrics based improvement
High High
Finally in a nutshell
The prices mentioned above are indicative to 250 employees at a single location. Rates will be 50% higher for another location or similar increase in size.
Model Name Assessment Scheme Available?
Approx. Cost of consulting (‘000 USD)
Approx. Cost of
Assessment (‘000 USD)
Approx. Time Frame
(in Months)
ISO 9001 Yes 6 4 6 to 8ISO 27001 Yes 8 5 8 to 10ISO 20000 Yes 10 5 6 to 8CMMI – Dev Yes 12 16-18 10 to 12CMMI-Svc Yes 12 16-18 10 to 12ITIL No 15 NA 6 to 8Agile Yes 8 NA 6 to 8 Six Sigma No 4 NA 6 to 8
Balanced Score Card
No 6 NA
6 to 8
Thank you for providing us an opportunity to present ourselves to you.
Hoping for a long mutually rewarding relationship.
Our contact detailsEmail: [email protected]
Cell: 9742319990#51, 3rd Cross, Church Street
Koramangala 6th Block Annex, Bangalore – 560095 (India)www.AdaptiveProcesses.com
Blog: www.AdaptiveProcesses.BlogSpot.comLinkedIn : http://www.linkedin.com/company/adaptive-processes/