New Benefits Guide The City has a NEW Benefits Guide! The guide replaces the Open Enrollment Booklet that was used in prior years and highlights the many benefits available to employees. The City of Milwaukee provides a comprehensive and competitive benefits package centered on meeting the needs of employees and their families. The City’s benefits are designed to give employees choices along with tools and resources to help employees select the right benefits and use those benefits effectively throughout the year. Visit the City’s Benefits Website for additional information: www.milwaukee.gov/Benefits2018.

Use the guide to learn more about 2018 benefit options including important changes that have occurred with the City’s Dental Plans and Flexible Spending and Health Reimbursement Account Administrator. The City is committed to providing programs that support employee total health and wellbeing including:

• Employee physical health through medical and dental coverage options, preventivecare benefits and a comprehensive wellness program with on-site clinics designed tokeep employees healthy.

• Employee mental health with access to an internal Employee Assistance Program(EAP) and external EAP services through UnitedHealthcare’s Care24 program.

• Employee financial health through benefits that protect employees and their familiesin the event of a disability or death, pre-tax premiums to help stretch employeeincome, and a Flexible Spending Account that provides tax savings on medical,dependent care and parking expenses along with a Health Reimbursement Accountas a reward through the Wellness Program. The City’s Pension Plan and DeferredCompensation 457 plan are also available to support the long-term financial securityof employees and their families.

We hope employees find the new guide useful in reviewing and making changes to 2018 benefit elections.

DER Benefits Team

WellwaukeeVolume 1, Issue 5 October - December 2017

INSIDE THIS ISSUENew Benefits Guide ..............1

Health Care Premiums ..........2

Health Appraisal Reminder ...2

Open Enrollment Reminder ...2

New Flexible Spending/Health Reimbursement Account Administrator .......................3

New Dental Plan Providers ...3

Meet the City’s New UnitedHealthcare On-site Nurse Liaison ...........3

Workplace Clinic, Injury Prevention Clinic and Wellness Center Hours .........4

Maintain, Don’t Gain--A Healthy Holiday Challenge ................4

Meet Your New On-Site Health Coach .......................4

Submit Healthy Reward Points Documentation Electronically ......................5

Remaining Flu Clinic Schedule .............................5

Wellness Success Story .......5

Employee Assistance Program (EAP) .....................6

Milwaukee Deferred Compensation Plan Update .............................7/8

Wellness Tip ........................8

The City of Milwaukee offers a comprehensive health and wellness program and is committed to establishing a workplace culture that enhances employee lives and offers all the tools necessary to meet employees wherever they’re at on their road to good health. This publication is dedicated to keeping employees and their families informed on the resources available to be well at work, well at home and well into retirement. Visit: www.milwaukee.gov/wycm.

Health Appraisal ReminderThe last day to schedule health appraisal appointments is November 20, 2017. Schedule your Health Appraisal now as no exceptions will be made to this deadline. Your participation in the Health Appraisal process is not mandatory, but if you anticipate you and your spouse/partner may take the City’s health insurance, you must complete Phase I: The Health Appraisal to avoid a fee. Employees and spouses/partners must also complete the Health Appraisal in order to be eligible to participate in Healthy Rewards.

Quick Guide to Register

Go to www.workforcehealth.org/cityofmilwaukee

Note: Type the address directly into your browser’s URL address bar. You will not be able to ‘Google,’ ‘Bing,’ or ‘search’ for the portal web site.

• Locate “New User” box and click “Register”

• In the “New User Registration” box, enter all required information-Company Code is: 0007-User ID = your PeopleSoft/Employee IDSpouse/partner use employee’s PeopleSoft/Employee ID+SP (Example: 123456SP)

• Individual e-mail address is required for each participant

• Click “Register” to view your home page

Each employee and spouse must schedule a separate appointment. If you are scheduling for both spouse and employee under one account you must schedule two appointments.

For more information see the launch kit on www.milwaukee.gov/wycm and click on “Wellness Program Launch Kit.”

For questions or help registering on the wellness portal, contact Workforce Health 414-777-3410.

Your Chance to Win a $100 Target Gift Card

Each participant who completes the Health Appraisal will be automatically entered into a drawing to win a $100 Target gift card in the month their health appraisal is completed. Two gift cards will be awarded each month August-November.

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Employee healthcare premiums will remain flat for the 7th year in a row and there will be no benefit design changes for the third year in a row. This type of experience is very unusual and does not follow national or local trends with other comparable employers and health plans. This is a testament to City employees who have increasingly engaged in the City’s comprehensive health and wellness program and because of the support and commitment the DER receives from the Mayor, Council members, the labor/management committee and City Wellness Champions. These factors have made a significant difference in the City’s healthcare trend and have limited premium increases over the past seven years.

2018 Health Care Premiums--FLAT FOR 7 YEARS!!

Open Enrollment Reminder The City’s Open Enrollment Period started October 23 and ends November 10, 2017. This is the only time, outside of a qualifying event, that employees can make changes to their benefits for 2018. Please visit one of the seven open enrollment fairs being held around the City and review the new Benefits Guide and Benefits 2018 Website for more information: www.milwaukee.gov/Benefits2018

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Meet the City’s NEW UHC On-site Nurse Liaison

Mari Cohn, RN“Hello and thanks for welcoming me to the City of Milwaukee! I have been an RN for 25 years with diverse clinical experiences and I look forward to working with City employees and spouses in this new capacity. My role is to partner with employees and spouses on their health goals and assist them with navigating the healthcare system.”

The City’s new on-site nurse liaison through UHC can help employees/spouses understand information and follow-up steps from doctor appointments; provide support with chronic medical conditions like diabetes, hypertension and asthma; find the right type of care and address questions or issues regarding care or treatment. This service is FREE and the nurse has an office in City Hall on the 8th floor and visits various City locations. Information is available regarding how to access this service at www.milwaukee.gov/WYCM and www.milwaukee.gov/Benefits2018.

NEW Flexible Spending/Health Reimbursement Account AdministratorThe City is switching to a new administrator for Flexible Spending and Health Reimbursement Arrangement (FSA/HRA) programs. Benefit Advantage will replace eflexgroup/TASC and transition all employee accounts by December 1, 2017. There will be a black out period leading up to the change from November 15-30 and employees will not be able to use their debit cards or file claims during this period. Employees will receive new Benefit Advantage debit cards and can use the cards once the transition is complete on December 1, 2017. After December 1, all claims must be filed with Benefit Advantage instead of eflexgroup/TASC.

City of Milwaukee Department of Employee Relations (DER) Benefits DivisionCity Hall200 E. Wells St., Rm. 706Milwaukee, WI 53202-3515

Phone: 414-286-3184Fax: 414-286-0203E-mail: DERbenefits@milwaukee.gov

In partnership with

Wellness Program Information:www.milwaukee.gov/wycm414-777-3410

NEW Dental Plan ProvidersA comprehensive Request for Proposal was completed for the City’s dental providers and several important changes are taking place in 2018. A Delta Dental PPO plan will replace the current MetLife PPO fee-for-service plan. For the City’s two pre-paid dental plan options, CarePlus will remain in 2018 and the current Anthem DentalBlue Plan will be replaced by a Delta Dental EPO option.

Due to these changes, EMPLOYEES who want dental coverage next year MUST RE-ENROLL in dental benefits during the open enrollment period for 2018.

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Workplace Clinic Hours Monday, Tuesday, Thursday, Friday 7 a.m.-3 p.m.

Wednesday 9 a.m.-5 p.m.

Injury Prevention Clinic Hours (formerlyEarly Intervention Physical Therapy Clinic)

Monday and Thursday 11:30 a.m. - 3:30 p.m.

Wellness Center Hours Wednesday 8 a.m.-3:30 p.m.

• • • • • • • • • • • • •The above FREE services are located at the Zeidler Municipal Building:841 N. Broadway, Milwaukee

To schedule appointments, please call: 414-777-3413• • • • • • • • • • • • •Free parking while using the Workplace Clinic and Injury Prevention Clinic is available for employees and spouses/partners who do not work at the City Hall Complex. Park at the 1000 N. Water St. parking structure and bring your parking ticket to your appointment in order to get a parking voucher.

Meet Your New On-Site Health CoachKim Engelbrecht, MS Exercise Physiology, ACSM-CPT “I have been involved in the health and wellness field for over 7 years. I have a Master’s Degree in Kinesiology with an emphasis in exercise physiology and I’m an ACSM Certified Personal Trainer. I am also currently completing my WellCoaches certification to become a certified Health and Wellness coach. My passion is to help individuals realize their strengths to maintain a healthy lifestyle. When we focus our energy towards positive activities, positive outcomes occur. Everyone has

something healthy they are doing for themselves or others. I help individuals examine their daily routines in a different light in order to build upon their positive activities and get them closer to their wellness vision. I am excited to be working closely with the City of Milwaukee’s Wellness Your Choice Program because of the many resources it offers to employees that span the Wellness Spectrum. I look forward to working with you and aligning these unique resources with your unique, individual needs.”

Kim is available by appointment for on-site coaching on Wednesdays from 8:00 a.m. to 3:30 p.m. at the Wellness Center.

Maintain, Don’t Gain! An 8-Week Healthy Holiday Challenge

All City of Milwaukee employees and spouses/partners are invited to participate and earn Healthy Rewards points in the holiday challenge. Throughout the challenge, learn tips on how to enjoy the holidays without letting them increase your waistline.

Weigh-in on the following Wednesdays from 11:30am -1:30pm at the Wellness Center (Located in the Zeidler Municipal Building)

Week 1: Nov 22Week 2: Nov 29Week 3: Dec 6Week 4: Dec 13Week 5: Dec 20Week 6: Dec 27Week 7: Jan 3Week 8: Jan 10

To participate, visit the Wellness Center for your first weigh-in within the first two weeks.

• Final weigh-ins must be completed by Jan 12• Beat the rush -- Weigh-in early on Nov 15 between 11:30 a.m. -1:30 p.m.

If you miss a weigh-in at the wellness center, visit any of our traveling wellness center locations. Find times and locations at www.city.milwaukee.gov/der/wycm.

if you lose 3 or more pounds during the challenge.

5Earn Healthy Rewards points

5Earn Additional points

10Earn Additional points

(Maximum 15 points for the program)

*Participants are encouraged to weigh-inevery week. During each weigh-in, you willreceive a different handout with tips on howto maintain your weight, relieve stress andenjoy the holiday season.

for participating in the challenge and completing a minimum of three weigh-ins. *

for maintaining your weight within 2 pounds.

OR

In partnership with

Submit Healthy Reward Points Documentation ElectronicallyHealthy Rewards started July 1, 2017 and uploading and submitting points documentation electronically through the wellness portal is easier than ever!

Visit the wellness portal www.workforcehealth.org/cityofmilwaukee and go to the Healthy Rewards Points Submission section.

Click on ‘Submit your proof of participation’, choose your file and upload.

Documents can be uploaded as .jpg or .pdf files and saved to your profile.

Within two weeks your submissions will be approved or denied. If you do not see your points reflected on the website, your submission did not meet program requirements.

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Wellness Success Stories Do you have or know a City employee that has a wellness success story and wants to share? Send

your stories to cityofmke@froedtert.com to possibly be published in future newsletters.

Wellness Success Story

Wellness Committee Members, Lisa Phillips and Natalie AlcarazIn 2004, the City of Milwaukee Health Department (MHD) Wellness Committee (WC) was formed to determine if MHD could develop a wellness committee and the mission, vision and direction of the committee. After a year of contacting other city programs, developing the mission and vision and many other details the MHD Wellness Committee was established.

The committee went on hiatus briefly but was reformed and now includes 18 members representing all aspects of the health department including Human Resources, Communication Officer, Health Operations Administrator, members from three of the department’s four divisions and representatives from all four work locations – Zeilder Municipal Building, Northwest Health Center, Southside Health Center and Keenan Health Center. The committee meets monthly to discuss activities, develop lunch and learns and plan many other activities. In addition, the committee works in conjunction with and has representatives on the City’s Labor and Management committee and Wellness Promotion committee to ensure department wellness programming is aligned with the City’s overall health and wellness efforts.

The WC develops a list of 9 to 10 community walks to encourage staff to not only exercise but earn Healthy Rewards points. Many of these walks support the efforts of MHD’s programs such as March of Dimes, American Cancer Society Making

Strides against Breast Cancer, AIDS walk and many others. Each year the committee assists with Public Health Week Volleyball and has two summer beach volleyball events at Bradford Beach.

Remaining Flu Clinic ScheduleThere are two remaining flu clinic dates available. Employees and spouses/partners can go to one of the Workforce Health flu clinics listed below and obtain a flu shot at no charge, regardless of enrollment in the City’s health insurance. To make an appointment, call Workforce Health at 414-777-3410. Walk-ins are welcome, but scheduled appointments will be taken first. Employees and spouses/partners receive 5 Healthy Rewards points for getting a flu shot.

Wednesday, November 8 (1:00 p.m. - 4:00 p.m.)Location: Fire & Police Academy - Chapel

Thursday, November 9 (9:00 a.m. - 1:00 p.m.)Location: City Hall - Room 301-C

MHD Staff in picture from back to front: Jay Romant, Dave Piedt, Neil Rice, Naomi Jenkins, Nancy Burns, Michelle Kinnard, Lisa Phillips, Natalie Alcaraz

Each committee member is a Health Champion and is either a point of contact at their respective job site, a walk team captain, develops lunch and learns at each job site, heads events such as Maintain Don’t Gain which recently had over 60 participants and several additional activities. The committee has seen a marriage between two members and the birth of children.

The MHD WC is proud to be celebrating the ongoing success in 2017 with MHD’s 150th Anniversary and the WC’s eleven active years.

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The employee assistance program, or EAP, is a counseling service for City of Milwaukee employees and their families who may be experiencing personal or work place problems. Everyone has problems from time to time. Usually, we work them out. But sometimes problems persist, becoming serious enough to affect us both off and on the job. At such times, an EAP may be able to help. Call Cris Zamora for a confidential consultation at 414-286-3145. Visit the EAP webpage at www.milwaukee.gov/der/EAP for more information on a wide range of work-life topics.

Cris ZamoraEmployee Assistance Program Coordinator

Employee Assistance Program (EAP)

The 4 P’s of Conflict

You’ve found yourself not getting along with someone. To make matters worse, you can’t place your finger on why or how it has gotten to this point. You may feel confused, uncertain, and beside yourself. How do you fix something if you don’t know what needs to be fixed? Interpersonal conflicts may be distilled into four buckets: Preference, Perception, Process and Pressure.

Preference differences may cause conflicts in certain situations. I like to do it this way, you like to do it that way or demand it be done differently and conflict occurs. These conflicts are not intentional but will lead to resentment if not addressed. Yes, we all have our ways of doing things but being flexible when able and appropriate is important. Be open to suggestions and different ways of doing things.

Perception plays into a large percentage of conflicts. Sometimes our motivation and agenda is misinterpreted; other times we assume the worst in others prematurely. Do you feel that the other person has the wrong idea of you or what you were trying to accomplish? Are you jumping to conclusions about others? “I don’t want you to get the wrong impression…I fear that you may have gotten the wrong idea about why I did what I did….I wasn’t trying to upset you on purpose.” Statements like these open the conversation for clarification and reduce misinterpretation.

Process problems are challenging because someone felt hurt, angry or frustrated and either is retaliating or avoiding you. Either intentionally or by accident the other person felt slighted and is now going to hurt you back or is avoiding you altogether. It is easy to get sucked in and hurt or avoid the other person back (tit for tat) but that will only keep the same negative process going. Resist the urge to retaliate and slow the process down, do the opposite of what that knee jerk reaction tells you to do.

Pressure problems happen when we take things personal that weren’t meant to be. If I greet Mary in the morning and she looked away and mumbled under her breath, my initial reaction would be to ask myself what I did to Mary? I had no idea that she was up all night with a sick child, a broken furnace and noisy neighbors. We don’t know what we don’t know. Circling back to Mary later in the day with a statement like, “You seemed upset this morning when I greeted you and I want to check to make sure it wasn’t something I said or did.” If there are external pressures, usually the other person will acknowledge them, “No, it wasn’t you…I just had a tough night.”

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Milwaukee Deferred Compensation Plan UpdateUpcoming Deferred Compensation Annual Elections PeriodThe Annual Account Elections and Enrollment Period began on Monday, October 9 at 8 a.m. and ends Friday, November 10 at 3 p.m. Employees subject to this Annual Elections Period are those not enrolled in the Plan and/or saving less than 3% (note that this election requirement excludes collectively bargained police and fire employees, less than half-time employees and employees hired since October 1, 2016). If you are subject to the Annual Elections Period, you must go to www.enrollmilwaukeedcp.com to complete the elections and enrollment process—if you make no elections during the Annual Account Elections and Enrollment Period, certain default elections will be applied to you.

If you have questions about the Annual Account Elections and Enrollment Period information, please call the Plan Information Line at 844-360-MDCP (6327) Monday through Friday 7 a.m. - 7 p.m. CT. You may also schedule a one-on-one meeting with a local representative and view a recorded presentation by visiting www.milwaukeedcp.com.

Meet with a Local Voya RepresentativeParticipants can schedule an appointment with a local Voya representative (doing so will earn you 10 Healthy Rewards points!). Learn more about:

• Benefits of the Deferred Compensation Plan• Planning tools• Investment options• Additional resources

The local Voya office is located at the Zeidler Municipal Building. Visit www.milwaukeedcp.com to schedule a one-on-one meeting with a local Voya Representative via our Online Scheduler Tool, or call 844-360-MDCP (6327).

Voya Office in Zeidler Municipal BuildingDPW – 9th Floor East Conference Room, Rm #906Located on the east side of building—take a right when you get off the elevator

Local Voya Representatives are available at this location Mondays, Wednesdays and Fridays. Representatives are also generally available at the Voya Office located at 10700 West Research Drive, Suite 160 on Tuesdays and Thursdays. In addition, to schedule a Voya training specific for your Department, please contact the Deferred Compensation Office at 286-5541 to discuss options.

Healthy Rewards and Financial WellnessEarn Healthy Rewards Points for engaging in your financial wellness through the Deferred Compensation Plan. If you attend a one-on-one coaching session about the Plan, you can earn 10 points. If you log-in to your account, enroll in the Plan or attend a Financial Wellness presentation, you can earn an additional 5 points. More information about the Financial Wellness Seminars will be available on the DER website.

Participant StatementsThe first statement from Voya was mailed to participants late January. Going forward, hard copy statements will be mailed to participants only once a year. At any time, a participant may obtain a hardcopy statement by printing one from their online account or by calling Voya and requesting a statement to be mailed.

Online Account AccessTo access your account online, go to www.milwaukeedcp.com. You can also download the Voya Retire mobile app to access your Deferred Compensation account from your mobile device. You’ll have a personalized experience with a quick view of the retirement income that your savings is likely to provide.

Plan today for future incomeIf you’re concerned about outliving your income, you’re not alone. Having enough resources to live comfortably during retirement is a big concern. Once you understand how you envision your retirement, you can make decisions regarding your retirement income planning. Consider the following:

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Living expenses – From housing and food costs to vacation and recreation expenses, determine your monthly or annual budget. A rule of thumb some professional advisors use is that most people will require 70 to 80 percent of their highest year’s income for each year in retirement.

Health care – The cost of medical coverage continues to increase. Determine how you will keep up, particularly if your health becomes a factor.

Emergencies – In addition to your day-to-day needs, set aside funds for an emergency. Three to six months of expenses in a liquid account is generally recommended.

Long-term savings – Life spans continue to increase. Plan on living longer than you might expect.

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Wellness Tip:

How to Care for the Common ColdA common cold, also called an upper respiratory infection (URI), is usually caused by a virus. Symptoms include: cough, runny nose, sore throat, chest congestion, sneezing, nasal congestion, low grade fever. Most common colds last 7 to 10 days, with the worst of the symptoms between days 3 thru 7.

Do I need antibiotics?

Antibiotics kill bacteria, not viruses. Since the common cold is caused by a virus, antibiotics do not help. Some complications of the common cold could require antibiotics.

What will help me feel better if I get a cold?

• Get plenty of rest• Drink plenty of fluids - aim for 10 glasses of water per day• Use a humidifier or breathe in steam from a hot shower• Medications - ask your primary care provider or local pharmacist to find out which

over-the-counter medications would help ease your symptoms

When should I seek medical attention?

• Fever over 100.4°F• Chest pain, trouble breathing or coughing up blood (these symptoms can be

emergencies, seek medical attention immediately)• Severe pain of any kind• No improvement after 10 days• Have a chronic disease such as asthma, or a weakened immune system

Are you interested in receiving a Wellness Tip each month?Sign up at www.froedtert.com/workforce-health/wellness-tip. Topics vary from nutrition to exercise and safety to managing stress.

Milwaukee Deferred Compensation Plan Update - continued

Did You Know?• Healthy Rewards

HRA funds willbe distributed inearly 2018.

• Fitness devicesyncing in thewellness portal isnot available atthis time, but willbe in the future.