#02 December

Colleague News/Announcements Pg. 1 News & Events Pg. 2 - Pg. 4 Around Our Community Pg. 5 & Pg. 6

Employee and Manager of the Year Awarded

Pen Bay Medical Center is proud to recognize Terry Hanley, Patient Accounts as

Employee of the Year and Shannon Wilson, Patient Accounts as Manager of the

Year. Terry and Shannon were nominated by their colleagues for their

exceptional contributions to the organization. Pen Bay is especially honored to

be able to recognize Shannon for her dedication to the hospital. Shannon

passed away in November 2015.

01

Pen Bay Medical Center and Waldo County General Hospital

Receive Approval from DHHS

Pen Bay Medical Center and Waldo County General Hospital received final

approval from the Department of Health and Human Services for the formation

of a new parent company in November 2015. Both Pen Bay Medical Center and

Waldo County General Hospital remain separate organizations, operating as a

unified system under the legal name of Coastal Healthcare Alliance. This formal

partnership allows both organizations and their medical staffs to continue to

work closely together to develop integrated services which will enhance patient

care, control the rising cost of healthcare, and improve healthcare in the

community.

Terry Hanley,

Patient Accounts

Shannon Wilson,

Patient Accounts

Pen Bay Medical Center Receives

Straight As in Hospital Safety Score

Pen Bay Medical Center has been

recognized for its dedication to patient

safety by being awarded an A grade in the

Fall 2015 Hospital Safety Score. The

Hospital Safety Score rates how well

hospitals protect patients from preventable

medical errors, injuries and infections within

the hospital. Pen Bay Medical Center is also

being recognized as a “Straight A’s” hospital

for never receiving a grade lower than an A

from the Hospital Safety Score since the

Score first launched in June 2012. Only 133

hospitals across the country have been

awarded Straight As.

The Hospital Safety Score is the gold

standard rating for patient safety, compiled

under the guidance of the nation’s leading

patient safety experts and administered by

The Leapfrog Group, a national,

independent nonprofit.

You asked for it. We got it.

In this section of the Wellness Wire, Pen Bay Medical Center will provide a list of

capital projects from across the system. Pen Bay would like to highlight investments

that are made back into our systems, our employees and ultimately our patients.

$1.2 million has been invested in 50 different projects during the months of

October and November. Please see below for a few highlights.

- New glidescope for Anesthesia

- Construction and equipment for Dermatology

- New scopes for Endoscopy

- New outdoor area for PARC

- Roof replacement over Med Surg

- Renovations at Old County Road building

- Renovations at new Picker Family Resource Center

- Began computer replacement program

- New mattresses at the Knox Center

02

PBMC News and Events

Energy Efficiency

By taking bold steps to modify

fuel storage and type, and lighting

and bathroom fixtures, Pen Bay

Medical Center anticipates more

than $550,000 of annual savings

in energy and water usage for the

medical center campus.

By making the modification to

burn No. 2 heating oil, Pen Bay

Medical Center will become a

“clean” physical plant and proudly

join the ranks of numerous

Midcoast businesses and

organizations making big changes

to protect our natural

environment. *Full monitoring and validation of the

project is underway and a full report will

be provided in the spring of 2016

- Bariatric wheelchair for

MRI

- New surgical spotlights in

the OR

- Renovations at Waldoboro

Family Medicine

- Renovations at Internal

Medicine office

- Renovations at Dr.

Chamberlin’s Practice

Holiday Tree Lighting

On Wednesday, December 2, trees

along Anchor Drive were illuminated

for the inaugural Holiday Tree Lighting

Ceremony. The ceremony took place

in a tent adjacent to Anchor Drive and

featured a coffee and cocoa bar,

cookies, a harp performance and a

visit from Santa. The celebration was a tribute to the

Sussman House patients, families,

donors and business partners and

also marked the one year anniversary

of the facility.

The Sussman House is able to provide

services to the Midcoast community

due to the support it receives from its

dedicated community members,

donors and colleagues.

03

PBMC News and Events

Pen Bay Medical Center

Ethics Committee

The Pen Bay Ethics Committee is

available to review requests

submitted by staff, patients and

patient family members in regards to

concerns surrounding an ethical

dilemma. The committee serves to

educate physicians, hospital staff,

patients, and patient families; to

advise on design and implementation

of hospital policies and to provide

advisory review of cases as needed.

The primary responsibility of the

committee in the case review process

is to identify issues, encourage

dialogue, educate, offer viable

options, seek supplemental resources

and facilitate problem resolution.

Pen Bay employees may submit a

request via the intranet and patients

or their family member should call

921-8632.

Pen Bay Medical Center

Outpatient Physical and Occupational Therapy Update

Physical therapist Nancy Coyne, MSPT, CVT offers hope for those dealing with

vertigo and dizziness. Nancy is one of only a few physical therapists in Maine with

expertise in the emerging field of vestibular rehabilitation therapy (VRT), an

exercise-based program designed to train the nervous system to compensate for

inner-ear deficits. Nancy will be offering a community presentation at the Health

Matters with Kno-Wal-Lin January 14 event at the Picker Family Resource

Center. The program is free but space is limited. Please call 921-3950 to register.

Pelvic Floor Rehab is a new service provided by Lee Ann Dinofrio, PT, specially

trained by Herman and Wallace in October 2014. This specific type of rehab can

work to decrease the effects of pregnancy, bladder/bowel dysfunction and

abdominal/back/pelvic pain. For more information, please call 921-5500. (Physician referrals are required)

MaineHealth 2014 Community Benefits Report Released

Pen Bay Medical Center and MaineHealth have a long-standing commitment to the

health and well-being of our community. In keeping with that mission, MaineHealth

and its member organizations offer a wide range of community programs and

services free of charge. Each year the Community Benefit Report is published to

share the compelling stories about the people and families whose lives are

touched by the MaineHealth community, and the dedicated staff who provide that

care.

Please use the link below to access the 2014 MaineHealth Community Benefits

Report.

http://www.mainehealth.com/community-benefit-report

04

PBMC News and Events

Knox Center for Long Term Care Welcomes

New Administrator - Carol Timberlake, LNHA, FACHCA

The Knox Center for Long Term Care is pleased to welcome Carol Timberlake,

LNHA, FACHCA as the new administrator. Carol is a licensed nursing home

administrator with extensive experience in facility management, staff/customer

service training and referral management.

Prior to joining the Knox Center, Carol worked at the Western Area Agency on Aging

and most recently at North Country Associates. While at North Country Associates,

Carol managed four skilled and long-term nursing facilities, residential care and

assisted living units. Carol managed three of these units while concurrently serving

in the vice president of marketing position. She has a proven track record of high

census and profitability in a challenging reimbursement system.

Carol is a member of the Maine Health Care Association and a Fellow of the

American College of Health Care Administrators.

05

Donations for Humane Society Collected

Left to right: Barbie Jones, Sue Tolman, Diane Benner, Julie Simmons, Sarah Pennington,

Adonna Dennison, Lisa Heal, Stephanie Mank, Nikki Kirk, Kayla Heal, Lisa Nickerson

As a holiday team building exercise, the Pen Bay Medical Center Patient Accounts

Department collected supplies for the Pope Memorial Humane Society of Knox

County.

Thank You to our Volunteers

We would like to thank all of our volunteers at Pen Bay Medical Center, Pen Bay

Physician & Associates, Kno-Wal-Lin Home Care and Hospice, Quarry Hill

Retirement Community and the Knox Center for Long Term Care. We can’t support

the Midcoast community without your commitment and dedication.

Top 10 Volunteer Hours

For Fiscal Year 2015

Virginia Johns 672

JR. Guimond 667

Karen Wincapaw 365

Noreen Mellor 293

Kathy Beck 233

Debbie Carson 196

Margaret Simmons 193

Mike Conte 170

Carol Robinson 162

Karli DeHart 157

We would also like to thank the Pen Bay Stitchers—a wonderful group of volunteers

who knit, crochet and quilt one-of-a-kind gifts for our Pen Bay babies and patients—

as well as volunteers at the Sussman House, the Spiritual Care volunteers, the

mid-coast clergy, donors, boards, committees, employees and community

volunteers.

Top 10 Volunteers

Lifetime Hours

Suzanne Armstrong 5,523

Charlotte Root 4,521

Virginia Johns 3,529

Phyllis Wiggin 3,372

Jane Staman 3,348

Karen Wincapaw 3,171

Margaret Simmons 2,587

Morrie Dorenfeld 2,281

Madelyn Drinkwater 2,201

Louise Kinney 1,731

Around Our Community

Around Our Community

Best of the Best

Of Knox County

Pen Bay Medical Center was honored

to be voted Best of the Best of Knox

County in multiple categories for

2015.

Winners include Pen Bay Physician

and Associates Pediatrics as the #1

Medical Office and Bill Stephenson,

MD, Dana Goldsmith, MD and Susan

McKinley, MD as #1, #2 and #3

Pediatricians. Bill Stephenson, MD

was also voted the #3 Physician.

Pen Bay Healthcare Foundation

The Foundation began 2015 by

concluding its nearly $14 million Better

Together capital campaign which helped

fund expansions to the Picker Center,

The Bob Gagnon Cancer Suite, Ann

Bresnahan Center for Excellence,

Physicians Fund for Clinical Excellence,

and the Birth Center. Meanwhile, donors

provided more than $500,000 for the

Annual Fund, much of which was

dedicated to providing charity care to

those in need in our community.

In the coming year, as Pen Bay Medical

Center offers increasingly excellent

health care services, the Pen Bay

Healthcare Foundation will be

fundraising for a number of exciting and

meaningful capital projects including

improvements to the Emergency

Department and a new Medical Offices

Building.