Dear Residents

Welcome to Twin Waterfalls, your new home awaken to a view of a tropical paradise,

every morning.

To help you settle in at Twin Waterfalls, we have prepared this Residents’ Guide which

provides basic guidelines on the use of facilities, renovation of your home, house rules

and communal living in strata developments. These rules are introduced to safeguard

the general interests of the occupants in regulating the use of the common facilities.

On behalf of the developer, Punggol Residences Pte Ltd, we extend a warm welcome

to you and hope that your stay at Twin Waterfalls is a pleasant and enriching one.

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CONTENTS

Section 1 : Introduction

Welcome Letter 1

Notice & Disclaimer 3

General Descriptions 4

Managing Agent 5

Management Office 5

Postal Codes for Residential Blocks 5

Useful Contact Numbers 6-7

Explanatory Notes - Definition 8

Section 2 : Facilities

On-line Facilities Booking 9

Facilities (General Rules & Regulations) 10

Summary of Facilities 11

Rules & Regulations for Facilities 12-24

Section 3 : Security and Access Systems

Resident Card 25

Access Card System 26

Car Park Label/Vehicle IU Barrier System 27

Audio Intercom System 28

Section 4 : House Rules

Moving and Delivery 29 - 30

Car Parking 31

Refuse Disposal 32

Pets 33

Customary Rites 34

Addition & Alteration (A&A) Guidelines 35-44

Other House Rules 45

Section 5 : Guidelines on Communal Living

Guidelines on Estate Living 46-47

Pest Control - Subterranean Termites 48

Section 6 : Appendix

Appendix 1 - List of Fitting-out Works that can be carried out after TOP 49

Appendix 2 - List of Alteration & Addition Works not Permitted before and after CSC 50

Appendix 3 – Grille Design 51-52

Appendix 4 – FAQs 53-54

Section 7 : Forms

Form A - Application for Addition & Alteration (A&A) 55

Form B - Letter of Undertaking in respect of A&A Works 56

Form C – Application for Hot Work Permit 57

Form D - Application for Moving & Delivery 58

Form E- Application for Access Card 59

Form F - Application for Carpark Label / Vehicle IU Activation 60

Form G - Application for Resident Card 61

Form H - Owner’s Authorization Letter for Property Agents/Representatives 62

Form I - Clubhouses /BBQs Reservation Form 63

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NOTICE AND DISCLAIMER

While every care has been taken in preparing this Residents’ Guide, the developer, its

officers and agents have not made any representation or warranty, expressed or implied,

as to the accuracy and completeness of this Residents’ Guide or its contents, and no

legal commitment or obligation shall arise by reason of this Residents’ Guide or its

contents. The developer reserves the rights to add, amend or delete any part of the

Residents’ Guide from time to time.

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GENERAL DESCRIPTIONS

Twin Waterfalls is a 99-year leasehold condominium comprising 728 units of three to four-

bedroom units located just within walking distance to Punggol MRT.

Features of this development include:

Level 1

1. Main Entrance Court

2. Guard House

3. Drop Off Plaza

4. BBQ Area

5. Biological Ponds

6. Vigour Courtyard

7. Harmony Courtyard

8. Discovery Courtyard

9. BBQ Pavilions with Alfresco Dining

10. Wading Pool

11. Water Playground

12. Sun Deck

13. Aqua Gyms

14. Leisure Pool

15. Clubhouses

16. Male & Female Changing Room with steambath

17. Cascade Water Feature

18. 50m Lap Pool

19. Pool Deck

20. Children’s Playground

21. Outdoor Gym

22. Tennis Court

23. Kitchen Gardens

24. Pedestrian Side Gates

Level 2

1. Spa Alcoves

2. Yoga Deck

3. Meditation Corner

4. Waterfall Gardens

5. Gymnasium

6. Fitness Area

Level 5

1. Putting Gardens

2. Eco Ponds

3. Foot Reflexology Path

4. Fragrance Garden

5. Sensory Garden

Level 6

1. Sunset Garden

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MANAGING AGENT

We have appointed DTZ Debenham Tie Leung Property Management Services Pte Ltd as the

Managing Agent, to provide you with the best professional management services as you

settle into your new home. Being the appointed managing agent, DTZ Debenham Tie Leung

Property Management Services Pte Ltd is entrusted with the daily maintenance and

management of the common property within the Estate. If you have any clarifications, please

feel free to contact our staff at the Management Office who would be pleased to serve you.

MANAGEMENT OFFICE Management Office Contact Numbers:

Management Office Tel Number To be updated

Management Office Fax Number To be updated

Security Guardhouse Tel Number To be updated

The Operating Hours of the Management Office:

Mondays to Fridays 8.30 a.m. to 5.30 p.m.

Saturdays 8.30 a.m. to 12.30 p.m.

Sundays & Public Holidays Closed

The Address of the Management Office is: 110 Punggol Walk #01-21 Twin Waterfalls Singapore 828765

POSTAL CODE FOR RESIDENTIAL BLOCKS

For postal delivery purposes, the postal code for each individual residential block and the full address to be quoted is appended below:

100 Punggol Walk Singapore 828790 102 Punggol Walk Singapore 828791

104 Punggol Walk Singapore 828792 106 Punggol Walk Singapore 828793 108 Punggol Walk Singapore 828764 110 Punggol Walk Singapore 828765 112 Punggol Walk Singapore 828766 114 Punggol Walk Singapore 828767 116 Punggol Walk Singapore 828768 118 Punggol Walk Singapore 828769 120 Punggol Walk Singapore 828770 122 Punggol Walk Singapore 828771

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USEFUL CONTACT NUMBERS

General Numbers

Fire/Ambulance 995 (Toll - Free)

Police 999 (Toll - Free)

Police Hotline 1800 255 0000

Traffic Police Department 6547-0000

Non Emergency Ambulance 1777

Flight Information 6542-4422

Tourism Information 1800 736 2000

Local Directories

Local Directory Enquiry 100

Singtel Telephone Applications (Business) 1606

Singtel Telephone Applications (Residential) 1688

Singtel Mobile Phone Service 1688

Singtel Telephone Fault Reporting 1688

Starhub Customer Care 1633

Starhub Cable Vision 1633

MobileOne 1627

Weather 6542 7788

Postal Enquiry 1605

Government Authorities

Central Provident Fund (CPF) 1800 227 1188

Ministry of Education (MOE) 6872-2220

Ministry of Manpower (MOM) 6438 5122

Ministry of Health (MOH) 6325 9220

Immigration and Checkpoints Authority (ICA) 6391 6100

Central Manpower Base (CMPB) 1800 367 6767

Inland Revenue Authority of Singapore (IRAS) 6356 8233

Building Construction Authority (BCA) 6325 7720

Land Transport Authority (LTA) 1800 225 5582

Singapore Civil Defence Force (SCDF) 1800 280 0000

Taxi Services (For Booking Services)

Comfort Taxis/ CityCab 6552 1111

SMRT Taxis 6555 8888

Premier Taxis/Silver Cab 6363 6888

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Smart Cab 6485 7777

TransCab 6555 3333

Prime Taxi 6778 0808

Breakdown of Services

SP Services 1800 222 2333

City Gas (Pipe Gas Supply) 1800 555 1661

Public Transportations

SBS Transit 1800 287 2727

Transit Link (MRT/LRT/bus) 1800 225 5663

Electronic Road Pricing (ERP) 1800 225 5582

SMRT 1800 336 8900

Newspaper Agent

Singapore Press Holdings Limited 6388 3838

Hospital/ Clinic

Tan Tock Seng 6256 6011

Khoo Teck Puat 6555 8000

Sports Venue

Sengkang Sports Hall 6896 3566

Note: The contact numbers are correct at time of printing and are subject to change without prior notice.

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EXPLANATORY NOTES - DEFINITIONS

In respect of the House Rules set out hereinafter, the words:

"Common Property" shall have the same meaning as the term "Common Property" as defined in Section 2 of the Building Maintenance and Strata Management Act 2004. “Condominium” shall have the same ascribed meaning as “Estate” herein. "Estate" means the estate of Twin Waterfalls including all common property and units comprised therein. "Guests" means any person who is in the Estate at the invitation of the Resident. "Moving and Delivery" includes the moving and transportation of furniture, furnishing, fittings, appliances, equipment and other possessions to and from the Unit. "Unit" means a housing unit in a sub-divided building. "Management" means the developer, Punggol Residences Pte Ltd (in the interim) and the Management Corporation (when it is constituted) and includes any person and/or agent appointed to manage the Condominium. “Resident(s)” means the Subsidiary Proprietor(s), family members of the Subsidiary Proprietor(s), tenants, family members of the tenants, servants and any person authorised to occupy/reside in the strata lot. "Renovation Works" include alterations, additions, maintenance, repairs, extensions and similar work as set out in the Addition & Alteration Works Guidelines. "Subsidiary Proprietor(s)" means the person or persons holding legal titles to a Unit Twin Waterfalls or where separate titles are not issued yet, it includes purchasers whose names appear in the Sale and Purchase Agreement.

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ON-LINE FACILITIES BOOKING This feature allows you to book part of the common area facilities, etc from the Condominium Web Portal. You are able to check for the availability of facilities based on dates requested by you. 1. Getting Started

You will receive your user ID and password to login to the Web Portal together with your handover kit. To begin, you will need to have an Internet connection. Direct your computer’s Web browser to www.twinwaterfalls.com.sg and enter the User ID and password that you received.

2. Safeguarding Your Internet Access

Here are some pointers for you to ensure that your online security and accounts are not compromised. Please read through them to learn how best to protect your account from intrusion when using the Condominium Portal.

2.1 Before entering your User ID and password, you should always ensure that the

website you are visiting belongs to Twin Waterfalls. The URL displayed in your browser, as well as the Footer information displayed on the web page can verify this. It is important to protect yourself against any forms of online theft of your User ID and password. Each valid User ID and password identifies you uniquely as a Resident of Twin Waterfalls. It is recommended that you change your password regularly.

2.2 It is important to log out each time you have finished using the Condominium Portal,

even if you are away from the PC for a short while. This will prevent any transactions from being performed without your authorisation.

2.3 You are encouraged not to save your User ID and password by using the “Auto

Complete” function of your browser. This function stores and lists possible matches from entries that you have typed previously.

2.4 You are encouraged to delete junk or chain emails. Do not open email attachments

from strangers. 2.5 You are advised not to conduct your Condominium Portal transactions on shared or

public PCs as this will increase your risk exposure to malicious programs or viruses.

2.6 You should clear your browser’s cache and history after each session so that your

account information is removed. 2.7 You should also exercise precaution against viruses or other programs such as

Trojans that can capture your password keystrokes and other personal information. Such captured data can be sent to another party without prior consent. To avoid getting your computer infected with virus, we recommend that you: Equip your PC with the latest virus detection software so as to protect yourself

against any virus attacks and other malicious attacks. Update the anti-virus and firewall products with security patches or newer

versions on a regular basis. Avoid using programs that allow you to automatically get or preview files. Install a personal firewall to protect against hackers, virus attacks or Trojan

Horse programs.

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FACILITIES

A range of facilities is provided for the exclusive use of the Residents and their Guests. Care

must be taken to ensure that they are not damaged or subject to undue wear and tear. Non-

Resident owners are deemed to have assigned their rights to use the facilities to their tenants.

The general rules and regulations on the use of facilities are as follows:

1. Residents and Guests must be appropriately attired when using the facilities.

2. All Guests must be accompanied by a Resident host when using the facilities and all

rules must be observed by both parties.

3. Children under the age of twelve (12) years must be accompanied by an adult who

shall be responsible for their safety and behaviour.

4. Noise level should be kept to the minimum while using or in the vicinity of the facilities.

5. Football, roller-skating, roller-blading and skateboarding are not allowed on the

landscaped deck and common corridors.

6. All facilities should be kept clean and tidy during and after usage.

7. The Management reserves the right to close the facilities for maintenance or for any

other reasons it deems necessary.

8. The Management will not be responsible for any loss or damage to any personal

property, injury, or death arising from the use of these facilities.

9. Pets are not allowed in the facilities.

10. Only Residents with a valid Resident Card may book or use the facilities.

11. Resident’s employees (e.g. Domestic helpers/chauffeurs, chefs, gardeners, etc) are not

allowed to use the facilities. Resident’s Employees may book the facilities on behalf of

the resident.

12. Residents are required to produce their Resident Card without demand upon booking,

as well as before claiming keys to the facilities.

13. Residents shall be responsible for any damages caused by themselves or their guests

when using the facilities. Any damages found prior to the usage of the facilities should

be reported immediately to the Management.

14. The Management reserves the right to refuse admittance to the facilities, should any

person fail to comply with any of the rules and regulations.

15. The Management reserves the right to change any rules or regulations or operating

hours of the facilities as it deems necessary.

16. The Management reserves the right to close the facilities, full or partial for general

maintenance or inclement weather.

Kindly refer to the web portal for updates on the operating hours and rules and regulations

regulating the use of the individual facilities. The above rules and regulations for the use of

the facilities are intended to ensure the general benefits and enjoyment of the Residents in

Twin Waterfalls

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SUMMARY OF FACILITIES

* The Management reserves the right to partially/completely deduct the Refundable Security Deposit to

make good any damage(s) caused to the facilities. * The Management reserves the right to partially/completely close the facilities without prior notice if any

rectification is required for the facilities. * All booking fee are subjected to GST

Facilities Level Operating/Booking

Hours

*Refundable

Security

Deposit

Remarks

North Clubhouse

South Clubhouse 1

Session I – 10.00 a.m. to

3.00 p.m.

Session II – 5.00 p.m. to

10.00 p.m.

S$100.00

1 booking per month for each unit (1

session) and a non-refundable booking fee

of S$10.00 (per session).

North BBQ Pavilion

South BBQ Pavilion

BBQ Area

1

Session I – 10.00 a.m. to

3.00 p.m.

Session II – 5.00 p.m. to

10.00 p.m.

S$100.00

1 booking per month for each unit (1

session) and a non-refundable booking fee

of S$10.00 (per session).

Tennis Court

1 7.00 a.m. to 10.00 p.m. No Charge

A maximum of 4 hours per week for each unit, subject to availability of

tennis court.

Main Pool

Wading Pool

Lesiure Pool

50m Lap Pool

1

7.00 a.m. to 10.00 p.m.

No Charge -

Water Playground

Aqua Gyms

Children’s

Playground

Kitchen Gardens

Reflexlogoy Path

1 7.00 a.m. to 10.00 p.m.

No Charge -

Gymnasium /

Outdoor Gym

1 7.00 a.m. to 10.00 p.m. No Charge -

Steam Bath 1 7.00 a.m. to 10.00 p.m. No Charge -

Yoga Deck

Mediation Corner

Fitness Area

Putting Gardens

Spa Alcoves

3 7.00 a.m. to 10.00 p.m.

No Charge -

Foot Reflexology 5 7.00 a.m. to 10.00 p.m.

No Charge -

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CLUBHOUSESS

1. There are two (2) Clubhouses (i.e North & South) which are open daily for booking for

the following sessions:

Sessions

Hours

Session I

10.00 a.m. – 3.00 p.m.

Session II

5.00 p.m. – 10.00 p.m.

1. Bookings shall be made through the Management or Web Portal. A refundable Security

Deposit of S$100.00 per session and a non-refundable booking fee of S$10.00 (subjected to GST) shall be made at the Management. Payment must be made within the payment due date indicated during the booking process, otherwise your booking will automatically be cancelled. Once your booking is cancelled, the session will be released to other Residents on the Waiting List.

2. The Security Deposit will be refunded, free-of-interest, within one week after the booked

session on the condition that Clubhouses are handed over in a clean and satisfactory condition as determined by the Management. The cost of repairs and additional charges, if any, will be deducted from the refundable Security Deposit and the balance amount will be refunded free-of-interest to the Residents within one week upon the final determination of such deductions. However, if the cost of repairs and additional charges exceed the Security Deposit, the Residents will have to pay the difference. Residents who fail to make such payment or settlement may be barred from bookings of the other facilities.

3. If the Security Deposit is not collected from the Management within one week after the

completion of the function, a cheque for the refundable Security Deposit amount will be refunded to the Resident by mail.

4. Advance booking can be made by Residents for up to a maximum of one month on a

first-come-first-serve basis. 5. Each Unit is entitled to book one session per calendar month subject to availability of

the Clubhouse. 6. Any cancellation of booking shall be made known to the Management or through the

Web Portal at least one week before the date booked, failing which, the Management reserves the right and at its sole discretion to forfeit the Security Deposit.

7. For crowd management purposes, the maximum number of Guests at any one time is

limited to 20 and Residents shall ensure that their Guests observe the Clubhouse Rules contained herein.

8. The Clubhouses are to be used solely for its intended purpose(s), such as meetings,

birthday parties or any social gatherings. Political, religious, racial and gambling activities are strictly prohibited. Commercial activities may be allowed subject to prior written approval from, and at the absolute discretion of the Management.

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9. Prior written approval from the Management is required if the Residents wish to engage a live band, mobile disco, or any other form of audio/video equipment into the Clubhouses . The approval shall be at the absolute discretion of the Management and if approved, may be subject to such conditions as the Management deems appropriate.

10. The Residents shall ensure that noise level generated from their activities in the

Clubhouses be maintained at a reasonable level. 11. Simple decorations (such as hanging of balloons, banners, ribbons, etc.) are allowed

but care must be exercised not to damage the furniture and furnishings, walls and ceiling boards of the Clubhouses . All decorations must be removed immediately after the session.

12. All equipment, furniture and/or approved items brought into the Clubhouses by the

Residents must be removed immediately after the session or within 24 hours thereof provided that no booking has been made on the next session/day. The Management reserves the right to remove any or all such items after the stipulated period, and the Management shall be entitled to charge the costs, if any, of such removal to the Residents. The Management shall not be liable for any such removal.

13. No cooking of any kind is allowed. 14. No pets are allowed. 15. The Residents shall maintain the general cleanliness of the Clubhouses. All waste or

other refuse must be disposed into the bins provided in the common area. 16. The Management reserves the right to use the above facility for official matters. 17. The Management reserves the right to forfeit or deduct part of the Security Deposit if

any of the rules stated herein are violated. 18. The Management, in its absolute discretion, reserves the right to reject any application

and revoke any approval granted. 19. The Management shall not be liable for any losses, damages or expenses incurred

arising from the rejection of the application or revocation of the approval. The Management shall not be liable for any mishap, injury or loss sustained by the Residents and their Guests, however caused, arising from the use of this facility.

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BBQ AREAS

2. There are four (4) electrical BBQ pits & four (4) Charcoal BBQ pits which are open daily

for booking for the following sessions:

3. Bookings shall be made through the Management or Web Portal. A refundable Security

Deposit of S$100.00 per BBQ facility per session and a non-refundable deposit of S$10.00 (subjected to GST) shall be made at the Management Office. Payment must be made within the payment due date indicated during the booking process, otherwise your booking will automatically be cancelled. Once your booking is cancelled, the session will be released to other Residents on the Waiting List.

4. The Security Deposit will be refunded, free-of-interest, within one week after the booked

session on the condition that the BBQ facility and the associated apparatus are handed over in a clean and satisfactory condition as determined by the Management. The cost of repairs and additional charges, if any, will be deducted from the Security Deposit and the balance amount will be refunded free-of-interest to the Residents within one week upon the final determination of such deductions. However, if the cost of repairs and additional charges exceed the Security Deposit, the Residents will have to pay the difference. Residents who fail to make such payment or settlement may be barred from other bookings of the facilities.

5. If the Security Deposit is not collected from the Management within one week after the

completion of the function, a cheque for the Security Deposit amount will be refunded to the Resident by mail.

6. Advance booking can be made by Residents for up to a maximum of one month on a

first-come-first-serve basis. 7. Each Unit is entitled to book one session per calendar month subject to availability of

the BBQ facility. 8. Any cancellation of booking shall be made known to the Management or through the

Web Portal at least one week before the date booked, failing which, the Management reserves the right and at its sole discretion to forfeit the Security Deposit.

9. Residents shall ensure that their Guests observe the House Rules contained herein. 10. Highly flammable objects and materials such as gas cylinders, liquid fuels or portable

barbecue burners are not permitted at the BBQ area. 11. Prior written approval from the Management is required if the Residents wish to engage

a live band, mobile disco, or any other form of audio/video equipment to the BBQ . The approval shall be at the absolute discretion of the Management and if approved, may be subject to such conditions as the Management deems appropriate.

Sessions Hours

Session I

Session II

10.00 a.m. – 3.00 p.m.

5.00 p.m. – 10.00 p.m.

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12. Simple decorations (such as hanging of balloons, banners, ribbons, etc.) are allowed but care must be exercised not to damage the structure and paintworks. All decorations must be removed immediately after the session.

13. The Residents shall ensure that noise level generated from their activity in the BBQ be

maintained at a reasonable level. 14. All equipment, furniture and/or approved items brought to the BBQ area by the

Residents must be removed immediately after the session or within 24 hours thereof provided that no booking has been made on the next session/day. The Management reserves the right to remove any or all such items after the period stipulated hereof, and the Management shall be entitled to charge the costs, if any, of such removal to the Residents. The Management shall not be liable for any such removal.

15. All unwanted items, leftover food, litter, etc. must be disposed properly into the litter

bins provided. 16. The Management reserves the right to forfeit or deduct part of the Security Deposit if

any of the rules stated herein are violated. 17. The Management, in its absolute discretion, reserves the right to reject any application

and revoke any approval granted. The Management shall not be liable for any losses, damages or expenses incurred arising from the rejection of the application or revocation of the approval.

18. The Management shall not be liable for any mishap, injury or loss sustained by the

Residents and their Guests, however caused, arising from the use of this facility.

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MAIN POOL, LAP POOL (Collectively Called “THE POOL”)

1. The Main Pool and Lap Pool is open daily from 7.00 a.m. to 10.00 p.m. For safety reasons, no person is allowed in The Pool between 10.00 p.m. to 7.00 a.m. and/or during heavy rain and thunderstorms.

2. Only Residents and their Guests may use The Pool. Guests must be accompanied at all times by the Residents who shall ensure that their Guests comply with the House Rules contained herein.

3. Each Resident is only allowed to bring in a maximum of four Guests at any one time.

4. All person using The Pool must take a shower before entering the pool enclosure.

5. There will be No Lifeguard in attendance. As such, all Residents and Guests swim at their own risk. The rules displayed by the poolside shall be observed and the onus is on user(s) to take the necessary safety precautions while using The Pool.

6. A person with a bandage, open wound or infectious disease shall not use The Pool.

7. The following are NOT allowed in the pools or the immediate vicinity (where applicable):

- Smoking

- Pets

- Water-sports and equipment (e.g. masks, snorkels, flippers, diving suits, glass masks, glass goggles, bulky inflatable toys & boats and other items that may pose a hazard to other users)

- Ball sports, Frisbee playing, roller-skating, cycling, skateboarding, and other similar activities

- Diving, noisy activities, rough or dangerous play

- Eating and drinking within one metre from the edge of The Pool

- Inappropriate swimming attire or costume that may cause embarrassment to other users

- T-shirts and/or shorts

- Footwear

8. All children below the age of 12 years shall not be allowed in The Pool unless accompanied by a supervising adult who shall be responsible for the safety and proper behaviour of the children.

9. Residents and their Guests who continue to use The Pool and The Pool area after 8.00 p.m. are advised to lower their sound volume so as to show consideration to other Residents residing near the facility.

10. Private Coaches shall not conduct swimming lessons in The Pool without prior written approval from the Management

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11. The life-saving equipment provided around The Pool is for the intended purpose and shall not be used for any other purpose.

12. No poolside furniture shall be removed from The Pool area. Poolside furniture may not be reserved.

13. The Management reserves the right, at its sole discretion, to close The Pool for cleaning, maintenance, repair or any other reasons as it may deem fit.

14. Portable audio equipment may be used at The Pool area provided that no disturbance or annoyance is caused to other users/Residents.

15. Anyone with medical conditions is advised to check with their medical doctors before using these equipments for their exercise regimes.

16. The Management shall not be liable for any mishap, injury or loss sustained by Residents and their Guests, however caused, arising from the use of this facility.

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WADING POOL, WATER PLAYGROUND, AQUA GYM, LEISURE POOL & SPA ALCOVE

1. The wading pool, water playground, aqua gym, leisure pool & spa alcove is open daily from 7.00am to 10.00pm

2. Only residents and guests are permitted to use the facilities. Usage is on first-come-first-serve basis.

3. Children must be accompanied by parents or supervising adults who shall be responsible for their safety and proper behaviour.

4. Eating and drinking is not allowed

5. Smoking is strictly prohibited

6. Residents and their guests who continue to use the facilities after 8.00pm are advised to lower their sound volume so as to show consideration to other residents residing near the facility.

7. The Management shall not be liable for any mishap, injury or loss sustained by residents and their guests, however caused, arising from the use of this facility.

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TENNIS COURT 1. The tennis court is open daily for booking from 7.00 a.m. to 10.00 p.m. 2. Bookings shall be made through the Management or Web portal.

3. Advance booking can be made by Residents for up to a maximum of one week on a

first-come-first-serve basis. 4. Each unit is entitled a maximum of four-hours per week. 5. After a Resident’s entitlement has been used up for the week, additional bookings of

one-hour sessions are permitted within 15 minutes before playing time, subject to availability.

6. Resident who is unable to turn up for their session shall inform the Management at

least one hour before the session, failing which the booking shall be automatically cancelled after 15 minutes from the appointed time. The reservation will be allocated to the next party, if any, on a first-come-first served basis.

7. Players are to vacate and keep clear of the courts during showers, rain or

thunderstorms. 8. Residents shall be held responsible for any damages caused by their Guest or

themselves. Any existing damages shall be reported to the Management Office immediately prior to the commencement of the game.

9. Each Resident is only allowed to bring in a maximum of four Guests at any one time per

court per booking. 10. All users of the Tennis Court must be in proper attire. Shoes must be non-marking

type. 11. Eating and smoking are not allowed. 12. Personal Coaches shall not conduct tennis lessons at the Tennis Court without prior

written approval from the Management. 13. The Management shall not be liable for any mishap, injury or loss sustained by the

Residents and their Guests, however caused, arising from the use of this facility.

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CHILDREN’S PLAYGROUND 1. The Children’s Playground is open daily from 7.00 a.m. to 10.00 p.m. 2. Only Residents and their Guests are permitted to use the facilities. Usage is on a first-

come-first-serve basis. 3. The Children’s Playground is for Children under 12 years of age. Children must be

accompanied by parents or supervising adults who shall be responsible for their safety and proper behaviour.

4. Eating and drinking is not allowed. 5. Smoking is strictly prohibited. 6. Residents and their Guests who continue to use the Children’s Playground / Water

Playground after 8.00 p.m. are advised to lower their sound volume so as to show consideration to other Residents residing near the facility.

7. The Management shall not be liable for any mishap, injury or loss sustained by

Residents and their Guests, however caused, arising from the use of this facility.

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GYMNASIUM

1. The Gymnasium is open daily from 7.00 a.m. to 10.00 p.m. 2. Only Residents and their Guests may use the equipment in the Gymnasium. Guests

must be accompanied at all times by the Residents who shall ensure that their Guests comply with the House Rules contained herein.

3. Each Resident is only allowed to bring in a maximum of 2 Guests at any one time. 4. Eating and smoking are not allowed. 5. No pets are allowed. 6. Personal trainers shall not conduct lessons without prior approval from the

Management. 7. Due care must be exercised when using the equipment in the Gymnasium that all

Gymnasium equipment shall be returned to the proper places after use. No equipment shall be removed from the Gymnasium.

8. Children under the age of 12 years are not permitted to use the Gymnasium. Those

between the ages of 12 and 16 years must be accompanied by a supervising adult who shall be responsible for their safety and proper behaviour.

9. All users of the Gymnasium must be properly attired and must have a towel to wipe off

any perspiration left on equipment after use. 10. Users are encouraged to exhibit gracious social behaviour such as not hogging any

equipment after usage or creating excessive noise when using the equipment in the Gymnasium.

11. Any damage or fault shall be reported to the Management immediately. If the damage

is not a result of normal wear and tear, the user(s) may be held responsible for its repair or replacement.

12. The Management shall not be liable for any mishap, injury or loss sustained by the

Residents and their Guests, however caused, arising from the use of this facility.

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FITNESS AREA /YOGA DECK / MEDITATION

CORNER/ OUTDOOR GYMNASIUM / PUTTING GREEN

1. The Fitness Area / Yoga Deck/ Meditation Corner/ Outdoor Gymnasium/ Putting

Green is open daily from 7.00 a.m. to 10.00 p.m.

2. Only Residents and their Guests are permitted to use the facilities. Usage is on a

first-come-first-serve basis.

3. Children must be accompanied by parents or supervising adults who shall be

responsible for their safety and proper behavior.

4. Eating and drinking is not allowed.

5. Smoking is strictly prohibited.

6. Residents and their Guests who continue to use the Fitness Area / Yoga Deck/

Meditation Corner/ Outdoor Gym/ Putting Green after 8.00 p.m. are advised to

lower their sound volume so as to show consideration to other Residents residing

near the facility.

7. The Management shall not be liable for any mishap, injury or loss sustained by

Residents and their Guests, however caused, arising from the use of this facility.

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STEAM ROOM

1. The Steam Room is open daily from 7.00 a.m. to 10.00 p.m. 2. Only Residents and their Guests may use the Steam Room. Guests must be

accompanied at all times by the Residents who shall ensure that their Guests comply with the House Rules contained herein.

3. Each Resident is only allowed to bring in a maximum of two Guests at any one time. 4. Eating and smoking are not allowed. 5. No pets are allowed. 6. Children under the age of 16 years are not permitted to use the Steam Room. 7. Persons using the Steam Room should be properly attired. 8. The door of the Steam Room must be closed at all times but not locked. 9. The Steam Room is not recommended for persons suffering from tuberculosis, angina,

nose-bleeding and heart problems. It is also advisable for persons with high blood pressure or those who are not certain of their health conditions to consult their doctors before using the Steam Room.

10. Residents and their Guests who continue to use the Steam Room after 8.00 p.m. are

advised to lower their sound volume so as to show consideration to other Residents residing near the facility.

11. Due care must be exercised when using the facilities/ furniture in the Steam Room and

all facilities/furniture shall be returned to the proper places after use. No furniture shall be removed from the Steam Room.

12. The Management shall not be liable for any mishap, injury or loss sustained by the

Residents and their Guests, however caused, arising from the use of this facility.

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BICYCLE(S) PARKING STANDS

1. Residents are allowed to park their bicycle(s) at the parking stands located at the common area.

2. Residents are required to register their bicycle(s) with the Management and a tag will be issued to be secure on the bicycle(s). Bicycle(s) owners are reminded to padlock their bicycle(s) and the bicycle(s) are parked at the owners’ own risk.

3. As the number of available lots is limited, the bicycle(s) parking stands are based on the first-come-first basis. In the event, if there are no sufficient lots available, the management reserves to restrict the bicycle(s) parking and carry out a balloting exercise.

4. The Management shall not be liable for any damage or lost of bicycle(s) while parking at the parking stands.

5. The Management reserves its right to amend the rules and regulations governing to the bicycle(s) parking stands.

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RESIDENT CARD The Resident’s Card is a photographic ID card showing the identity of the Resident.

1. Only residents who are residing in the Estate will be issued with Resident’s Card.

S/no.

Housing Type Allocation of Resident

Cards

1

Vista

3 Bedroom 5

2 3 Bedroom Compact 5

3 3 Bedroom Compact with Roof Terrace 5

4 3 Bedroom Compact with PES 5

5 4 Bedroom 6

6 4 Bedroom with PES 6

7

Dual Key

3 Bedroom 6

8 3 Bedroom Compact with PES 6

9 4 Bedroom 7

10 4 Bedroom with PES 7

11 Penthouse

3 Bedroom 6

12 4 Bedroom 7

2. Only residents with a valid Resident Card are entitled to use and book the facilities.

3. Residents are required to produce their Resident Card without demand when

making a reservation.

4. Resident Cards are non transferable.

5. If a Resident sells or rents his/her Unit subsequently, he/she must inform the

Management and return all the cards issued to him/her and members of his/her

family for new cards to be issued to the new owner/lessee.

6. Lost or stolen Resident Cards must be reported immediately to the Management. For

security reasons, to replace a lost Resident Card(s), Resident is required to submit

application Form G at the Management Office. Replacement of Resident Card is

subject to a charge of S$30.00 per card (subjected to GST).

7. For tenanted units, the Resident Cards will be issued to the tenant only. Tenants are

required to submit a copy of Tenancy Agreement to the Management Office. Upon the

termination of lease or contract, tenants must surrender all Resident Cards to the

Management Office before moving out of the Estate.

8. Resident Cards will be issued to residents aged 12 years and above.

9. The Resident Cards will automatically be deemed null and void when the holder is

no longer residing at Twin Waterfalls. All such cards are to be returned to the

Management Office for cancellation.

10. Additional cards can be issued at S$10.00 per card (subjected to GST) on a case-

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by-case basis at the discretion of the Management, subject to availability

ACCESS CARD SYSTEM

1. The Access Card System provides access to your apartment and facilities.

2. The initial allocation of the Access Cards issued (at no charge) will be based on unit

type based on the followings:

S/no.

Housing Type Allocation of Access Cards

1

Vista

3 Bedroom 5

2 3 Bedroom Compact 5

3 3 Bedroom Compact with Roof Terrace 5

4 3 Bedroom Compact with PES 5

5 4 Bedroom 6

6 4 Bedroom with PES 6

7

Dual Key

3 Bedroom 6

8 3 Bedroom Compact with PES 6

9 4 Bedroom 7

10 4 Bedroom with PES 7

11 Penthouse 3 Bedroom 6

12 4 Bedroom 7

(First application shall mean initial issue for each Unit, it does not include subsequent

issue of Access Card(s) after the Unit has been sold to another Residents)

3. When the Unit is sold, it is the responsibility of Subsidiary Proprietor(s) of the unit to hand over all Access Card(s) issued to the new Subsidiary Proprietor(s). For Un its that are leased out to a tenant by the Subsidiary Proprietor(s), the Subsidiary Proprietor(s) shall be responsible to ensure that the Access Card(s) are retrieved from the tenant(s) when the lease expires.

4. Cards issued above the allocated number will be charged at S$30.00 per card

(subjected to GST) (i.e. maximum two cards per Unit) and on a case-by-case basis

at the discretion of the Management, subject to availability.

5. Lost or stolen Access Card(s) must be reported to the Management immediately for security reasons. Lost or stolen card will be invalidated from the Access Card System and replaced at a cost of S$30.00 (subjected to GST).

6. Each Access Card is embedded with its unique serial number/security code. As such,

no duplication of Access Card is permitted. 7. Care must be taken by the Resident not to bend or expose the card to heat for

extended period as this may damage or affect the sensitivity of the Access Card.

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CARPARK LABEL/ VEHICLE IU BARRIER SYSTEM

1. The applicants must be the Subsidiary Proprietor(s) or Residents authorised by the Subsidiary Proprietor(s). Form F (Carpark Label/Vehicle IU Activation) is to be submitted to the management office.

2. Each Unit is entitled for one Carpark Label and Vehicle IU registration (at no charge).

{First application shall mean initial issue for each Unit, it does not include subsequent

issue of car park label(s) after the Unit has been sold}

3. All applicants are required to produce documentary proof such as Identification

Card/Passport, Vehicle Registration Card, Company Certificate Letter (for company car), Stamped Tenancy Agreement (if applicant is a tenant), etc as proof of ownership and residence at Twin Waterfalls.

4. Residents are to notify the Management should there be a change of vehicle or vehicle

registration particulars as all Carpark Labels are non-transferable. 5. When the Unit is sold, it is the responsibility of Subsidiary Proprietor(s) of the unit to

hand over all issued Carpark Labels to the Management. For Units that are leased out to a tenant by the Subsidiary Proprietor(s), the Subsidiary Proprietor(s) shall be responsible to ensure that the Carpark Labels are retrieved from the tenant(s) when the lease expires.

6. The Carpark Labels will automatically be deemed null and void when the holder is no

longer residing at Twin Waterfalls and the vehicle IU will also be deactivated. 7. Lost or stolen Carpark Label must be reported immediately to the Management for

security reasons. Replacement of Carpark Label shall be subject to a charge of S$30.00 per label (subjected to GST).

8. Any replacement of the IU Reader in the vehicle must be reported to the Management

as soon as possible so that the Management can reprogram the Vehicle IU Barrier System.

9. The parking of additional cars within the Estate shall be based on availability of carpark

lots and acceptance of the terms and conditions stipulated by the Management at the time of application. No prior reservation will be entertained.

10. The Management reserves the right to reject any application without assigning a

reason. In addition, the Management can withdraw existing parking facilities by giving one month’s notice in writing to the Resident.

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AUDIO INTERCOM SYSTEM

The Audio Intercom System allows Residents to identify and communicate with their

visitors. Visitors can activate the system by pressing the call button on the panel located

at the entrance of the lift lobbies.

Once a positive identification is made, Residents can release the lift lobby door.

Residents are required to tap their access card against the card reader to enter into the

lift lobby.

Owners may refer to the operational manual for further instructions on the use of the

system.

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HOUSE RULES

Moving and Delivery

1. Residents moving in or out of the Estate must apply for approval from the Management

in the prescribed application form, FORM D at least seven days prior to any Moving and Delivery.

2. Residents or the company providing the moving and delivery service shall pay a

refundable Security Deposit of S$1,000.00 to validate the application. 3. Upon approval, the Residents shall ensure that Moving and Delivery is kept strictly

between 9.00 a.m. to 5.00 p.m. from Mondays to Fridays and 9.00 a.m. to 12.30 p.m. on Saturdays. The Management reserves the right to reject any application for Moving and Delivery on Sundays and Public Holidays.

4. The Management in its absolute discretion reserves the right to reject any application

and revoke any approval granted. The Management shall not be liable for any losses, damages or expenses incurred arising from the rejection of the application or Moving and Delivery approval.

5. All contractors shall register with the Security Personnel at the Guardhouse before

commencement of any work. All movers are to exchange for Contractor’s Passes before entry. Any damage or loss of the Contractor’s Pass is subject to a replacement fee of S$30.00 per card (subjected to GST).

6. When the Residents require the use of lifts for transportation, they shall carry out

protection to the lift walls, flooring and other areas along the transportation route. The said protection shall be provided by the Residents or their appointed contractor at their own expense. All contractors shall use the Service/Fireman lift (Please refer to A&A guidelines).

7. All contractors are to strictly observe the maximum allowable load which will be

indicated on the lift panel when using the lift. 8. Residents shall ensure that the Moving and Delivery will not in anyway cause any

nuisance to other Residents. 9. Residents shall be responsible for the good conduct and behaviour of their appointed

contractors while they are in the Estate. 10. All contractors shall display the contractor’s pass at all times within the Estate. 11. All contractors shall not be allowed to loiter in any places other than the subject Unit. 12. Any contractor found misbehaving or refusing to comply with the security procedures

will be asked to leave the Estate immediately and be barred from future entry. 13. The height restriction for the multi-storey carpark entrance is 2.2m and the drop off

point is 2.8m. It is the responsibility of each driver to observe the height limits when they are manoeuvring at the carpark.

14. All contractors’ vehicles must not obstruct other vehicles when parking in the

loading/unloading bay. 15. The contractors shall maintain the general cleanliness of the Common Property.

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16. All refuse and packaging materials must be removed from the Estate upon completion of work and at the end of each day.

17. Upon completion of the Moving and Delivery, the Residents shall inform the

Management to conduct a joint inspection on the Common Property and the prescribed route for the movers.

18. The Management will refund the Security Deposit of S$1,000.00, free-of-interest, if

The House Rules are fully complied with during the moving process

No damage has been caused to the Common Property during the moving process

All unwanted items or refuse have been disposed off appropriately 19. In the event of any damage caused to the Common Property or unwanted items/refuse

found discarded on the Common Property resulting from the Moving and Delivery activities, the Management reserves the right to make good those damages and/or the removal of the unwanted items or refuse and the cost thereof shall be deducted from the Security Deposit.

20. If the Security Deposit is insufficient to cover the cost of making good the damage or

removal of unwanted items or refuse, the Management reserves the right to recover any such deficit from the Resident.

21. The Management shall not be liable for any mishap, injury, or loss sustained by the

Residents and their Movers, however caused, arising from the Moving and Delivery activities, whether or not the mishap, injury or loss is also caused by the negligence of the Management.

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CAR PARKING 1. Residents must display a valid label from the Management for their vehicle to be parked

in the Estate. 2. No reservation of any parking lot is permitted.

3. The speed limit within the driveway and car park is 15 km/hr. 4. Residents are to inform their Guests and Contractors driving into the Estate to register

at guardhouse prior to entry to Twin Waterfalls. 5. Commercial vehicles owned or controlled by the Residents are only allowed to park in

the Estate after obtaining prior written approval from the Management. 6. Heavy vehicles such as cranes, road tanker, container, trailer, etc will not be allowed to

park in the Estate car park without prior written approval from the Management. 7. No vehicles should be parked indiscriminately along the driveway or at any non-

designated areas (e.g. in front of switch room and lift lobby etc.) and across two parking lots.

8. All vehicles are to park in an orderly manner within the parking lots marked and to

observe the flow of traffic according to the directional arrows. 9. Repairs or overhauls of vehicles are not allowed in the common property except in the

event of a breakdown. 10. All charges incurred by the Management including any towing charges and incidental

costs and expenses shall be borne by the owner/driver of the vehicle and/or the Residents.

11. The Management reserves the right and in its sole discretion, to prevent Residents who

breach the House Rules from driving or parking their vehicles in the Estate. 12. The Management undertakes no responsibility and shall not be liable for any damage,

loss, theft or any misdemeanour caused in any way to any vehicle, equipment or the contents or fittings of any vehicle whilst the vehicles are entering, exiting, within or parked in the car park.

13. All vehicles are parked entirely at the owner’s risk. All persons and vehicles within the

car park enter entirely at the risk of such person and/or the motorist. 14. Persons entering the carpark shall be responsible for any damage or loss to the car

park or the car park equipment caused by such persons.

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REFUSE DISPOSAL

1. Loose or wet kitchen waste should be sealed in plastic bags before disposing into

refuse chutes.

2. To prevent choking of the refuse chutes and for safety reasons, any bulky refuse, old

newspapers, used paper cartons, unwanted clothing and breakable items such as glass

bottles, etc., should be properly tied up and placed outside the unit for the cleaners to

remove.

3. Residents should arrange for unwanted furniture or bulky items to be disposed out of

the Estate at residents’ own cost. They, may however, engage the services of the

building’s cleaning contractor for a fee.

4. Flammable items, wet cement and other adhesive materials are not permitted to be

thrown into the refuse chutes. Offenders of such act shall be liable for the cost of

replacement or repair to the damages caused.

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PETS

1. Only household pets may be kept by Residents.

2. Pets should at all times be accompanied and held on a leash by its owner while in

the Common Property.

3. Household pets which cause a nuisance or unreasonable disturbance to other

Residents shall be promptly restrained upon notice given by the Management.

4. Residents shall be held responsible for the nuisance caused by their pets.

5. All pet owners shall observe the following rules, failing which they shall be obliged to

remove their pets from the Estate upon notice given by the Management.

(a) Pets shall not be allowed in Common Property except when kept in restraint

(b) Pets shall not be allowed in the facilities areas under any circumstances

(c) Comply with the licensing requirement of the Agri-food & Veterinary Authority of

Singapore.

6. Residents shall ensure that they clear up any animal excrement left by their pets in

the Common Property. They shall be held responsible for the cleaning of the areas

littered by their pets.

7. Residents shall be responsible for the cost of repairing and cleaning of areas being

damaged or littered by their pets.

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CUSTOMARY RITES

Holding of customary or traditional rites (e.g. Funeral wakes) are not allowed within the Estate

compound.

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Addition & Alteration (A&A) Guidelines 1. INTRODUCTION

The purpose of the Addition & Alteration (A&A) guidelines is to preserve the distinctive architectural design and the prestige of the development, thereby enhancing the value and image of Esparina Residences.

These guidelines are drawn up to assist Subsidiary Proprietor(s) in their A&A works. The coverage is not intended to be exhaustive, but serves as guidelines to provide the necessary information on the nature and extent of the A&A works.

The Management in its absolute discretion reserves the right to reject any A&A works application and revoke any approval granted. The Management shall not be liable for any losses, damages or expenses incurred arising from the rejection of the application or renovation approval.

2. GENERAL REQUIREMENTS

2.1 Acknowledgement

2.1.1 In order not to jeopardise the issuance of the Certificate of Statutory Completion (CSC) for the Estate and in view of the various warranties and performance criteria established for the installations, the Subsidiary Proprietor(s) shall be required to submit the “Application for Addition & Alteration Works” (A&A works) (Please refer to Form A) and three sets of plans to the Management at least five working days before the commencement of A&A works. The Subsidiary Proprietor(s) shall not commence any A&A works until the receipt of the acknowledgement letter from the Management.

2.1.2 The submission by Subsidiary Proprietor(s) to the Management of the

“Application for Addition & Alteration Works” shall not be construed as exemption from compliance with the building regulations/laws or exemption from obtaining approval from other relevant authorities.

2.1.3 Subsidiary Proprietor(s) who wish to carry out A&A works to their unit(s)

before issuance of CSC shall obtain the approval from the relevant authorities where necessary and provide the documentary proof of these approvals to the Management.

2.1.4 All unauthorised works have to be rectified by the Subsidiary Proprietor(s) at

their own costs. 2.1.5 Subsidiary Proprietor(s) hereby indemnify the Developer, Punggol

Residences Pte Ltd, the appointed managing agent and Management Corporation (upon its constitution), for and against all actions, claims, damages, costs and expenses that may arise from any loss, damage, death, injury from any causes whatsoever to the property or persons caused by or resulting from the Subsidiary Proprietor(s)’ A&A works caused by any act, omission, neglect, default of the Subsidiary Proprietor(s), their resident’s employee, agents, contractors, sub-contractors, employees, invitees or any other persons.

2.1.6 Subsidiary Proprietor(s) shall be responsible for the conduct and behaviour of

their workmen and shall forward the ‘Letter of Undertaking’ (Please refer to Form B) to the Management.

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2.1.7 Subsidiary Proprietor(s) or the Contractors shall be required to take up a Public Liability insurance policy of at least one million prior to the commencement of any works.

2.2 Renovation Period 2.2.1 The Subsidiary Proprietor(s) shall exercise due care and caution to ensure

that no disturbance, nuisance or annoyance is caused to other Residents of the Estate. All A&A works, including related deliveries of materials and equipment, shall only be carried out during the following hours:

Mondays to Fridays : 9.00 a.m. to 5.00 p.m. Saturdays, Sundays, Public Holidays : Strictly NO works allowed Eve of Christmas, New Year’s Day

2.2.2 The maximum duration to be approved at any one time for the A&A Works

shall be 30 days. Any extension beyond this period shall be at the sole discretion of the Management.

2.3 Renovation Deposit

2.3.1 Submission of Application for A&A works (Please refer to Form A & B) and payment of renovation deposit shall be made at the Management Office during the following office hours:

Mondays to Fridays : 9.00 a.m. to 5.00 p.m. Saturdays : 9.00 a.m. to 12.30 p.m. 2.3.2 Subsidiary Proprietor(s) shall place a refundable renovation deposit of

S$1,000.00, by cross-cheque made payable to “Punggol Residences Pte Ltd – Developer’s Maintenance Fund” or to the Management Corporation (upon its constitution) whichever is applicable for the A&A works.

2.3.3 Subsidiary Proprietor(s) shall be fully responsible for making good any

damages, caused to the common property by their contractors or themselves or removal of any debris/waste. They are to make good the damages to the satisfaction of the Management within seven days upon the receipt of the Management’s notice, failing which the Management reserves the right to make good the damages and deduct the costs from the renovation deposit.

In the event of the renovation deposit being insufficient to meet the costs

imposed by the Management, the Subsidiary Proprietor(s) shall compensate and pay the Management the difference between the said deposit and the amount so claimed by the Management.

2.4 Acknowledgement Letter

2.4.1 Collection of the acknowledgement letter shall be at the Management Office located at 110 Punggol Walk, Twin Waterfalls #01-21 Singapore 828765 during office hours.

2.4.2 Subsidiary Proprietor(s) shall display the acknowledgement letter outside the

unit until the completion of the A&A works.

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2.5 Refund of Renovation Deposit

2.5.1 Upon the completion of the A&A works, the Subsidiary Proprietor(s) shall notify the Management by returning the Approved A&A form to the Management Office. The renovation deposit shall be refunded, free-of-interest, within one week to the Subsidiary Proprietor(s) subject to the following conditions: a) Completion of the A&A works to the satisfaction of the Management. b) The Management has received all the as-built drawings. c) There is no outstanding rectification work.

2.5.2 The Management reserves the right to forfeit the full amount of the

Renovation Deposit if any of the conditions stated herein are not complied with.

2.6 Do’s and Don’ts for A&A Works

It is the Subsidiary Proprietor(s)’ responsibilities to ensure that the A&A works carried out shall not affect any of the warranties of the unit and Common Property and do not jeopardise the issuance of CSC. (Please refer to Appendix 1 for A&A works permitted after TOP and Appendix 2, A&A works not permitted before and after issuance of CSC).

2.7 Injury to Person(s) and Damage to Common Property

Subsidiary Proprietor(s)’ contractors shall be liable for any losses and/or damages arising in the course of or by reason when carrying out of the works.

2.8 Contractor’s Personnel

2.8.1 All contractors or their authorised personnel shall register to the duty security personnel at the Guardhouse before and after works each day.

The security personnel have been given strict instructions to question all suspicious persons found in the Estate. Action shall be taken against unauthorised persons in the Estate.

2.8.2 Contractors shall declare and report loss of any contractor passes immediately. An administration fee at S$30.00 per pass shall be imposed for the replacement of lost passes.

2.8.3 Contractors’ Personnel shall, at all times, be properly attired and display the

Contractor Passes while in the Estate.

2.8.4 Contractors’ Personnel found without valid Contractor Passes shall be treated as trespassers and shall be asked to leave the Estate.

2.8.5 All Contractors’ Personnel shall observe good conduct and behaviour by:

(a) Being suitably clothed

(b) Not using languages or behaving in a manner likely to cause offence

or embarrassment to others

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(c) Not obstructing the lawful use of the Common Property by others

(d) All Contractors’ Personnel found misbehaving shall be asked to leave

the Estate immediately and be barred from future entry

2.8.6 The Management reserves the right to refuse the admittance of any workmen employed by the Subsidiary Proprietor(s), the contractors, or the sub-contractors at its sole discretion.

2.9 Employment of Illegal Workers

2.9.1 Subsidiary Proprietor(s) shall ensure that no illegal workers are employed by them or their contractors in the execution of any part of the works.

2.9.2 For the purpose of this clause, “illegal workers” shall mean any persons who

entered Singapore in contravention of the Immigration Act or who worked in contravention of the Employment of Foreign Workers Act or any statutory modification or re-enactment thereof.

2.10 Common Equipment and Properties

Contractors shall take full responsibilities for the care of the common equipment and property, and any damage caused shall accordingly be made good/replaced at the contractors’ own expenses. Contractors shall provide adequate protection to the common property (e.g. plywood to protect the lifts, walls and doors at the Common Property, etc).

2.11 Safety Arrangements

2.11.1 Contractors shall at all times observe and comply with all prevailing laws and regulations relating to safety and shall bear all costs connected with the compliance of the laws and regulations.

2.11.2 Contractors shall be responsible to take all safety measures to eliminate

danger to their workmen, the general public, Subsidiary Proprietor(s), staff and property of the Estate and others.

2.12 Disposal of Rubbish

2.12.1 All temporary works, debris and surplus material arising from the works, shall be cleaned from all surfaces (internal and external) to the satisfaction of The Management.

2.12.2 All Common Property shall be kept clean at all times. All dirt and stains are

to be cleaned immediately.

2.12.3 All debris shall be cleared from the Estate on the same day. No debris is allowed along the Common Property or staircases.

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2.13 Use of Service/Fireman Lift(s) for Renovation/Delivery/Transportation of Bulky Equipment

2.13.1 There shall be no booking of lift after office hours. Contractors shall use the

service/fireman lift for the purpose of delivery of bulky materials from 9.00 a.m. to 5.00 p.m.

2.13.2 The use of service/fireman lift shall be on first-come-first-serve basis.

2.13.3 Contractors shall ensure no obstruction at the staircases, lobbies and any

other areas while delivering/loading/unloading.

2.13.4 Contractors shall reinstate all damages caused to the building and/or common property during the course of delivery/loading/unloading.

2.13.5 Contractors shall only use the service/fireman lift to transport their building materials or debris. The contractors shall provide their own material to protect the lift components adequately.

2.13.6 Contractors shall not halt the lift by inserting a stopper between the lift

doors.

2.13.7 Contractors shall ensure the lift is not overloaded when transporting building materials or debris.

2.14 Carpark

All contractors shall park their vehicles at designated parking lots. No vehicles shall be parked along the driveway or any other parts of the Common Property in the Estate.

2.15 Restricted Works

2.15.1 Any works involving heavy drilling, knocking, spray painting, use of adhesives or varnishing that are likely to cause inconvenience to other Subsidiary Proprietor(s) shall be carried out during the following hours only:

Mondays to Fridays: 9.00 a.m. to 5.00 p.m.

2.15.2 Contractors are not allowed to use heavy-duty hackers or concrete breakers

for the works.

2.15.3 A work schedule must be submitted to the Management at least three working days in advance prior to the commencement of such restricted works.

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2.16 Hot Work Permit

Definition Hot work is any process that can be a source of ignition when flammable material is present or can be a fire hazard regardless of the presence of flammable material in the workplace. Examples of hot work may include, but are not limited to, brazing, welding, soldering, cutting, thawing pipe and torch-applied roofing.

2.16.1 Contractors shall apply a Hot Work Permit (Please refer to Form C) for any

hot works to be carried out. The permit is issued at the absolute discretion of the Management and shall be withdrawn at any time by the Management without assigning any reason thereto.

2.16.2 The permit holder shall maintain a continuous fire watch in the area of work

and to provide extra fire extinguishers.

2.16.3 The permit shall be held by the permit holder at all times while working in the estate.

2.16.4 The permit holder shall produce this permit whenever requested by the

Management or the security personnel while working in the estate, failing which, no work will be allowed to be carried out.

2.16.5 This permit is not transferable. It is valid only for the person whose name

appears on the permit. 2.16.6 The permit shall be issued at the absolute discretion of the Management

and shall be withdrawn at any time by the Management without assigning any reason thereto.

2.16.7 The permit holder shall inform the security personnel at the Guardhouse

before preceding to the location, failing which, no work shall be allowed to be carried out.

2.16.8 On expiry of the validity period or upon completion of the work, this permit

shall be surrendered to the Management. If the permit holder is unable to complete the work within the stipulated period in the permit, he shall apply for a new permit.

2.16.9 Permit holder shall not be allowed to make any alteration on this permit.

2.16.10 The loss of the permit shall be reported to the Management.

2.16.11 Smoking is prohibited throughout the area of work.

2.17 Water and Power Supply

2.17.1 Subsidiary Proprietor(s) are to ensure that the water and electricity supply to their unit(s) are activated before the commencement of the works.

2.17.2 The contractors are not allowed to tap water and/or electricity supply from

the Common Property.

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2.18 Inspection by the Management

2.18.1 The Management shall have the right to gain free access into the units during office hours to inspect the A&A Works.

2.18.2 The Management shall have the rights to stop any work by the contractors

for non-compliance of workplace, safety and health regulations.

2.18.3 The Management reserves the right to demand the demolition or regularisation of any unauthorised work which is carried out in contravention to the approval, the guidelines herein, or the by-laws and to recover from the Subsidiary Proprietor(s) all costs and expenses incurred in this connection if such rectification works were to be executed by the Management.

2.19 Words of Precaution

2.19.1 Subsidiary Proprietor(s) are reminded to inform their contractors on the presence of concealed gas piping in the apartment.

2.19.2 Subsidiary Proprietor(s) shall not carry out wet polishing of flooring which

may choke the sanitation/drainage system that result in seepage. In the event that the sanitation/drainage system is choked resulting from the wet polishing of flooring, the cost to clear the choke shall be charged to the Subsidiary Proprietor(s).

2.20 TECHNICAL GUIDELINES

Architectural and Interior Works

2.20.1 Submission of Drawing The proposal plans shall be drawn to scale, showing the layout, section, elevation and material used. All changes are to be shown in colour with appropriate legend. Demolition works are to be shown in dotted red lines.

2.20.2 Addition of Structure Work Subsidiary Proprietor(s) shall not erect any additional structures or make any alteration without prior acknowledgement from the Management. The Management shall have the authority to demolish or remove any such unauthorised additions or alterations work, after giving seven days written notice. All costs and expenses incurred in respect of such works shall be borne by the Subsidiary Proprietor(s).

2.20.3 Addition of Partition Work Subsidiary Proprietor(s) are reminded that any partitioning, demolition of walls, drilling of holes on walls or any other renovations works to the existing unit shall be endorsed by a Qualified Person (QP) and approved by the relevant authorities.

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2.20.4 External Work Subsidiary Proprietor(s) shall not carry out any work, which will affect the external facade of the building without prior written approval from the Management. Facade shall include windows, balconies, and compartments for condensing units, Common Property, open areas and all other visible parts of the building, which constitute or form part of the external appearance of the building. Refer to Appendix 3 for the sun-shade film design to be installed on the window panes and sliding glass doors shall be non-reflective. Subsidiary Proprietor(s) shall not be allowed to install any television or radio antenna on the rooftop or any external part of the sub-divided building.

2.21 Electrical Works

2.21.1 Submission of Drawing The electrical proposal plan shall be drawn to scale, showing its location

of the distribution board, lighting point and power point and single-line diagram. All final sub-circuit shall be labelled and reflected in the layout plan and single-line diagram.

Subsidiary Proprietor(s) shall submit three copies of the proposed plans endorsed by the relevant parties to the Management Office.

Note: Hacking of the soffit of the slab shall be endorsed by a Qualified

Person (QP).

2.21.2 Endorsement All drawings shall be endorsed by a PUB Licensed Electrical Worker

(LEW) engaged by the owner of the unit. Three copies are to be forwarded to the Management.

2.21.3 Installation

Subsidiary Proprietor(s) should only engage list of Licensed Electrical Worker registered with Energy Market Authority (EMA).

2.22 Gas Works

2.22.1 Submission of Drawing

The gas proposal plan shall be drawn to scale showing its new location of the kitchen hood, hob and layout, section and elevation of the gas pipe. The new routing of gas pipe must be clearly indicated. Subsidiary Proprietor(s) are to engage the Power Gas Worker to submit two sets of the proposed plan to Power Gas Department for approval.

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2.22.2 Endorsement

All drawings shall be endorsed by Licensed Gas Service Worker (LGSW) engaged by the Subsidiary Proprietor(s). Three copies are to be forwarded to the Management.

2.22.3 Safety Measures for Residents who wish to alter gas pipe connections:

(a) Call City Gas at 1800-555-1661 to carry out any alteration to gas

piping or engage LGSW. These LGSWs are licensed under the Public Utilities Act by the Regulation Department to carry out gas installation works. The Regulation department (PUB) maintains a register of all LGSW in Singapore

(b) Before any alteration works, the LGSW will have to make an

application to Power Gas on behalf of the customer. Power Gas will then isolate the piped gas supply to the premises

(c) LGSW should commence pipe works only upon receipt of notification

from Power Gas

(d) Upon completion of the works the LGSW will conduct a final pressure test, in the presence of Power Gas Officers, to confirm the soundness of the pipe

(e) Power Gas Officers will then turn-on the gas supply upon successful

completion of the test It is an offence under the Public Utilities Act for any person: To carry out gas services work without a proper license from the Board It is also an offence under the Public Utilities Act for any person: To engage any person who is not a licensed gas service worker to perform any gas service work

(f) In Case Of A Gas Leak/Suspected Gas Leak:

Turn off the gas valve

Open all windows and doors to ventilate the place

Notify Gas Services & Operations (GSOC) of situation

Do not try to detect/search for the gas leak (do not use any naked light)

Refrain from switching on/off switches and electrical equipment

Leave the house should the smell become intoxicating

Wait for service crew to arrive

Investigations will be carried out

(g) Important Contact Numbers:

City Gas 24-Hour Gas Services & Operations Center (GSOC) 1800-752-1800 (Report of supply interruption, low pressure and gas leakage)

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City Gas Supply Application and Enquiries 1800-555-1661

Enquiries on appointment time for gas installation 1800-555-1661

2.23 Air-Conditioners

2.23.1 Submission of Drawing

The air conditioning proposal plan shall be drawn to scale showing the new location of fan coil units, condensing units, and layout, section and elevation. The routing of refrigerant pipe and condensate drain pipe must be clearly indicated.

2.23.2 Endorsement

All drawings shall be endorsed by a Qualified Person engaged by the

Subsidiary Proprietor(s). Three copies are to be forwarded to the Management.

2.23.3 Installation

Subsidiary Proprietor(s) should only engage list of trained installer registered with Building and Construction Authority (BCA).

2.24 Plumbing & Sanitary

2.24.1 Submission of Drawing

The air conditioning proposal plan shall be drawn to scale showing the new location of tap points, and layout, section and elevation. The routing of piping must be clearly indicated.

2.24.2 Endorsement

All drawings shall be endorsed by a Qualified Person engaged by the

Subsidiary Proprietor(s). Three copies are to be forwarded to the Management.

2.24.3 Installation

Subsidiary Proprietor(s) should only engage list of Licensed Plumber registered with Public Utilities Board (PUB).

2.25 Grilles

2.25.1 Doors, Windows, Yards and Balconies.

(a) Grilles to doors, windows, yard areas and balconies must conform to the approved designs and the colour code as specified by the Management. All grilles should be installed within the apartment and the strata boundary of the Unit. {Please refer to Appendix 3 on the approved grille design).

(b) Door grille to be installed at the wooden frame or within the strata line

of the unit and the full swing is not to go beyond half of the corridor width.

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(c) All other grilles to be installed within the unit internal side and behind

the window and/or sliding door.

(d) Subsidiary Proprietor(s) shall obtain the acknowledgement from the Management before commencing any grille installation.

OTHER HOUSE RULES

Advertisements

Advertisements of any form are not permitted to be displayed from balconies or windows of

apartments units or anywhere in the common areas. Residents or their guests should not

distribute any flyers to any apartment unit or mailbox.

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GUIDELINES ON ESTATE LIVING

1. Use Of Units And Common Area

All Residents of the Estate shall have the right to use and/or enjoy the Common Property of the Estate. Living in a condominium with many facilities such as Twin Waterfalls can be enjoyable and stress free simply by observing and practising basic social etiquettes. We have compiled a list of “Do’s and Don’ts” not so much as to regulate the social behaviour of the Residents but rather as a gentle reminder to all that living in a Condominium requires some kind thoughts for others.

2. All Residents And/Or Their Invited Guests Shall NOT:

2.1 Install any additional television antenna, air-conditioner compressor or other

equipment at the rooftop, at any other part of the building, balcony, veranda and/or any external part of the Units without prior written approval from the Management.

2.2 Permit anything to be done or store any inflammable chemical, liquid etc. that will

become a fire or health hazard.

2.3 In any way store, leave or discard any personal belongings in any part of the staircases or other Common Areas or permit the placing or parking of bicycles and other wheeled vehicles which may obstruct the Common Areas in the Estate.

2.4 Cause and/or allow sinks, baths, lavatories, cisterns, water pipes and/or pipes in

the Units and/or in the building to be clogged.

2.5 Dispose rubbish and waste food without placing and securing them in suitable plastic bags, bulky object and/or smouldering items into the refuse chute.

2.6 Vandalise and/or cause damage to lifts, lobbies, common corridors, staircases,

walls, pedestrian-ways and/or any other common property in the Estate.

2.7 Damage the turf area, flowerbeds, garden, trees, footpaths, drains or any part of the building by vehicles, machines tools or object of any description.

2.8 Allow any pets in the Common Area except when kept restrained or to cause

nuisance or annoyance to others.

2.9 Cook or engage in any food preparation activities in the Common Area of the Estate.

2.10 Use the lobby or any other Common Area of the building for any private or public

functions without prior written approval from the Management.

2.11 Hang any washing, clothing or other article at the Common Area and/or any external part of the Units, thereby affecting the aesthetics of the building.

2.12 Make undue noise which will interfere with the peaceful enjoyment of others in

any Units or on the Common Property.

2.13 Use languages or behave in a manner likely to cause offence or embarrassment to others using the Common Property.

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2.14 Make, paint, drive nails or screws or otherwise damage or vandalise any structure that forms part of the Common Property.

2.15 Put any signboards, advertisements, notices and/or other lettering on any part of

the Estate.

2.16 Use or permit their Units are used for any purpose other than for Residential dwellings unless otherwise approved by the relevant competent authority.

2.17 Use their Units for any purpose which may be injurious to the reputation of the

subdivided building or for a purpose as to cause a nuisance or danger to the neighbours.

2.18 Place potted plants or any other objects in a manner likely to cause injury to

others or damages to others’ properties, including Common Property.

2.19 Sound car horns in a manner likely to cause disturbance or annoyance to others.

3. All Residents And/Or Their Invited Guest(s) Shall:

3.1 Permit the Management and its Agents at all reasonable times and on reasonable

notice being given (except in case of emergency when no notice is required) to enter their Units for the purpose of:

(a) Inspecting the Units (b) Maintaining, repairing or renewing sewers, pipes, wires, cables and ducts use

or capable of being used in connection with the enjoyment of any other Units or the Common Property

(c) Maintaining, repairing or renewing the Common Property (d) Executing any work or doing any act necessary for the performance of its

duties or any enforcement affecting the building. 3.2 Maintain their Units including all sanitary fittings, water, electrical and air-

conditioning pipes and apparatus in a good condition so as not to cause annoyance to others.

3.3 Ensure that, if they are pet owners, the pets’ excrement are hygienically and suitably disposed of.

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PEST CONTROL – SUBTERRANEAN TERMITES

While the building substructure is treated to prevent potential rou tes for termites’ entry,

there are other possible means by which termites may enter the premises. One of these

is the importation of termites, usually inadvertently done when homeowners bring infested

materials to their premises.

It is strongly advised that owners engage professional pest control agents to regularly

service/check their premises to prevent such infestation.

Evidence of Termite Infestation

1. Wood damaged by termites always has remains of mud tubes attached to wood

galleries or tunnels in any irregular pattern. In the case of an active colony, termites

may be found in infested wood.

2. The presence of flying winged males and females or their shed wings inside the

building may indicate an infestation.

3. The presence of mud or shelter tubes extending from the ground to the woodwork or

the foundation walls may also indicates infestation.

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APPENDIX 1

List of A&A Works that is permitted after Temporary Occupation Permit (TOP) subject to the Acknowledgement from the Management: 1. Install built-in wardrobes 2. Repainting of internal walls 3. Replace existing built-in kitchen cabinets 4. Replace existing interior doors excluding the main entrance door 5. Install false ceiling/wall paper 6. Replace existing walls and floors finishes 7. Lay carpet flooring 8. Install light fittings 9. Install cornices and false ceilings 10. Install split unit air conditioners

11. Install roller blinds at balcony (To be installed before the railings with approved colour

scheme as specified by the Management).

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APPENDIX 2

List of A&A Works Including But Not Limited to the Following Are Not Permitted Before and After Issuance of CSC. 1. Before and After the Issuance of CSC:

1.1 Install windows at balconies and open terraces 1.2 Removal of railings at the balconies 1.3 Replace glazing of windows with colours that are different from original 1.4 Hacking of structural slabs, columns and beams 1.5 Replace existing windows 1.6 Seal up existing windows/door openings 1.7 Raise existing floor levels (e.g. to split level of any portion of existing floor by adding

concrete or steel platforms) 1.8 Reposition and/or enlarge the bin chutes opening 1.9 Drill holes through the beams, columns and other structure members 1.10 Hacking and alterations of columns, beams or any reinforced concrete structures 1.11 Modify the common service pipes inside or outside the apartment 1.12 Install awnings or other sun-shade devices/projections outside the apartment. This

includes contraptions of any kind for hanging clothes and T.V. aerials 1.13 Provide opening in existing external walls 1.14 Anything that affects the external look of the façade 1.15 Works affecting the Estate’s Gross Floor Area

2. Before the Issuance of CSC:

2.1 Alteration works to existing staircases

Note: Warranty given by the main contractor on the water proofing system will be void if there is any hacking to the floor or any replacement of floor finishes during the removal of any sanitary items. NB: Notwithstanding the above, it is the sole responsibility of the Subsidiary Proprietor(s) to seek the advice of the relevant authorities and the Subsidiary Proprietor’s own Qualified Person where necessary and/or the Management prior to the commencement of any A&A works.

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APPENDIX 3 DOOR GRILLE

Window Grille

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Roller Blind @ Balcony

Model: RS 40-05

Window Solar Film

Model: Reflective 40 – C25 Rejection: UV= 999%, Light = 60 %, TSER = 60%

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APPENDIX 4 FREQUENTLY ASKED QUESTIONS (FAQ)

ADDITIONS & ALTERATIONS

When can I carry out my renovation works? You should carry out your own renovation and interior works only after all defects have been rectified and upon receipt of approval from the Management Office. Can I make additions / alterations to my house? No, unless subject to approval from the relevant authorities, namely Urban Redevelopment Authority (URA) – the Additions & Alterations Unit of the Development Control Division. For more details, you can log on to www.ura.gov.sg How long is the processing time for A&A submissions (after CSC)? The processing time for the submission depends on the complexity of the A&A works and the compliance to the guidelines. For common or minor A&A works that do not require any extension of the building, it will take less than one (1) month for the approval from the Authorities for work to proceed. Can I change or add new doors in my house? Yes, except the main doors, sliding doors and door frame to the external elevation. However, if hacking of wall (non-load bearing) is to be done, the Management will require the endorsement of a Professional Engineer (Civil) prior to commencement of the work. Can I install grilles for my window and / or doors? Yes, but they have to be internal grilles or installed behind existing windows, sliding doors and boundary lines, except for the main door.

Why is there a need to follow the grilles design as stipulated?

It is to maintain a uniform aesthetic outlook of the estate. Therefore, the co-operation of all residents is most appreciated.

Am I allowed to change the colour of my external walls? No, the aesthetics of the condominium has to be maintained. Can I knock down the internal wall? Only non-load bearing walls can be demolished but without increase in floor area. You should check with the project consultants on this with a sketch indicating your intention for approval prior to the commencement of any demolition.

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MECHANICAL & ELECTRICAL (M&E) WORKS

Can I fix a ceiling fan or a chandelier from the ceiling? Yes. However, please ensure that your contractors install the correct fixtures / hooks to the structural floor slabs above and does not affect its integrity and cause disturbance.

MISCELLANEOUS

What is share value of a strata unit? Every strata lot or unit is assigned a share value based on the unit’s net floor area in the whole development. Who determine share value? The share value is determined by a professional based on a guideline set by the authority and accepted by the Commissioner of Buildings. What is the maintenance fund for? The basic purpose is to pay for the day-to-day expenses to administer, repair and maintenance of the common property. Why is there a need to pay for the usage for some of the common facilities? Only a nominal fee is charged so as to prevent any people from abusing the system and deprive other genuine user of the use of the facilities. What is the duration of Defects Liability Period (DLP) for the unit owners? The Defects Liability Period (DLP) is 12 months, commencing from the date of Notice of Vacant Possession (NVP). For any sale of unit under the Housing Developers Rules (HDR) with effect from 18 May 2012, the DLP period will commence: - i) the date the purchaser actually takes possession of the unit; or ii) the 15

th day after the date the purchaser receives the Notice of Vacant Possession (NVP)

in respect of the unit (based on a day after the NVP date) ; whichever is earlier Why is there a need to put a deposit for renovation & moving-in activities? This is to safeguard the Management and the unit owners against damages to the common property by contractor(s). The deposit is a means of holding the contractor / owner to ensure the damages are repaired, which is in the interest of the unit owners. Why is there a need to obtain insurance coverage of at least $1 million for renovation activities? This is to ensure against any third party claims arising due to the negligence of the contractor which is in the interest of the unit owners.

FORM A

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APPLICATION FOR ADDITION & ALTERATION WORKS I/We, ________________________________________ (Name of Subsidiary Proprietor),

wish to carry out the following addition and/or alteration works at Blk/Unit ________________

from (Date) _______________ to _________________ (Date). Hacking and demolishing

works will be carried out from (Date) _____________to ______________(Date).

LOCATION 1. Partition; ( ) _________________________ 2. Ceiling; ( ) _________________________ 3. Hacking & Demolition works ` ( ) _________________________ 4. ACMV ( ) _________________________ 5. Plumbing & Sanitary ( ) _________________________ 6. Electrical (Lighting/Powerpoint) ( ) _________________________ 7. Carpentry works ( ) _________________________ 8. Gas ( ) _________________________ 9. Others: a) ___________________________________________________________

Please tick () relevant box

We agree to abide by all the terms and conditions stated in the Residents’ Guide.

______________________________ ______________________________

Authorised Signature of Subsidiary Contractor’s Company’s Stamp & Proprietor Signature

FOR OFFICIAL USE

Your application is approved / not approved by the Management.

Renovation Deposit Received: S$__________ ( ) By Cash/Receipt No.: ___________________

( ) By Cheque/Cheque No.: ________________

( ) Acknowledgement Slip No.: ____________

Name & Signature of Approving Officer: ____________ Date of Approval: ________________

Acknowledgement of Deposit Refund

Deposit Refunded : ( Cash / Cheque )

AS / OR No :

Name of Recipient :

Signature of Recipient / Date

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FORM B

To : Punggol Residences Pte Ltd – Developer’s Maintenance Fund 110 Punggol Walk #01-21 Twin Waterfalls Singapore 828765

LETTER OF UNDERTAKING IN RESPECT OF ADDITION & ALTERATION WORKS AT UNIT NO. ______________

Dear Sir/Madam We wish to inform you that we would like to carry out Addition & Alteration works in the above premises. Enclosed herewith is our cheque of S$1,000.00 being the refundable deposit required to be placed with the Management. We shall ensure that our contractors comply with the followings:

(a) To adhere to the Addition & Alteration (A&A) guidelines as laid out in the Residents’ Guide

(b) To keep the Common Property clean and remove and cart away waste materials and debris, arising out of works, on a daily basis and on completion of our works or as and when directed by the Management

(c) To protect the lobby floors, wall finishes carpets and lifts against damages when transporting materials

(d) To note that any replacement of the existing floor finishes (with or without water proofing membrane) will void the waterproof warranty on the floor finishes

(e) All conditions stated in the application for permit to carry out Addition & Alteration Works. We undertake to indemnify the developer, Punggol Residences Pte Ltd; the appointed managing agent and Management Corporation (upon its constitution) against all loss and damages to the above premises, the building and all property herein caused by our contractors and/or their workmen. We further undertake to reimburse, Punggol Residences Pte Ltd and/or the appointed managing agent and/or Management Corporation (upon its constitution) for all costs involved in removing waste materials and debris arising from our works if they are not removed by our contractors, failing which the costs involved is to be offset from our deposit.

We understand that it is our sole responsibility to consult, liaise directly and/or obtain the necessary approvals from the relevant authorities and/or our own Qualified Person before submitting our application to the Management. We shall not commence works of any nature unless we have received the acknowledgement letter from the Management.

___________________________________ ______________________________

Name/Authorised Signature of Subsidiary Name/Signature of Contractor Proprietor

___________________________ ________________________ Date Company Stamp/Date

FORM C

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APPLICATION FOR HOT WORK PERMIT Name of Company: __________________________________________________________ Hot Work Permit for Blk & Unit: _________________________________________________ Name of Permit Holder/NRIC: __________________________________________________

Contact No: (H) ___________________(O)__________________(HP)__________________

No. of Workers: _____________________________________________________________

Period of Work From: __________________________ To ___________________________

Area of Work/Purpose: ______________________________________________________

______________________________________________________ ______________________________________________________ ______________________________________________________

“By providing your personal data (e.g. name, contact, identification and/or vehicle number) to us, you agree that Twin Waterfalls (“Organisation”) may collect, use and disclose such information for security and monitoring purposes. You further agree that such information may be disclosed to the Organisation’s related corporations and third parties who provide services to the Organisation.”

______________________________ _______________________

Name/Signature of Permit Holder Company Stamp/Date

FOR OFFICIAL USE

Your application for the hot work permit is approved / not approved by the Management.

The period shall be from __________________________ to __________________________ Date Date

_________________________________ ___________________ Name & Signature of Approving Officer Date

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FORM D

APPLICATION FORM FOR MOVING AND DELIVERY Name (Owner/Tenant): _______________________________________________________

Blk & Unit No.: ______________________________________________________________

Contact No. :(H) _________________ (O) __________________ (HP) _________________

Date/Time of Commencement: ________________Date of Completion: _________________

Particulars of Mover/ Contractor:

Company/Name of contractor: _________________________________________________

Address: __________________________________________________________________

Contact No.: (O) ____________________________________________________________

Name of Person In-Charge: ______________________ Mobile No. : __________________ “By providing your personal data (e.g. name, contact, identification and/or vehicle number) to us, you agree that Twin Waterfalls (“Organisation”) may collect, use and disclose such information for security and monitoring purposes. You further agree that such information may be disclosed to the Organisation’s related corporations and third parties who provide services to the Organisation.”

I confirm that I have read and will abide by the Rules and Regulations governing the Moving & Delivery as contained in the Residents’ Guide or any changes thereafter as determined by the Management. I enclose herewith a cheque of S$1,000.00 as a refundable security deposit. I understand that this deposit will be refunded to me upon completion of work if no claim is made against me. Note: 1. All cheque payment should be made payable to “, Punggol Residences Pte Ltd – Developer’s

Maintenance Fund” or the Management Corporation (upon its constitution). 2. Post-dated cheques are not acceptable.

___________________________________ ______________________________

Name/Authorised Signature of Resident Name/Signature of Contractor

___________________________ ________________________ Date Company Stamp/Date

FOR OFFICAL USE Amount Collected: S$_____________ ( ) By Cash/Receipt No: __________________

( ) By Cheque/Cheque No: _______________

( ) Acknowledgement Slip No: _____________

_________________________________ ___________________ Name & Signature of Approving Officer Date of Approval

Acknowledgement of Deposit Refund

Deposit Refunded : ( Cash / Cheque )

AS / OR No :

Name of Recipient :

Signature of Recipient / Date

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FORM E

APPLICATION FORM FOR ACCESS CARD

Name: (Owner/Tenant) _______________________________________________________________

Blk & Unit No.:______________________________________________________________________

Contact No.: (H) ___________________ (O) ____________________ (HP) _____________________

Documents Required (Please tick):

( ) Owner – Proof of resident e.g. NRIC

( ) Tenant – Tenancy Agreement or Owner’s Authorisation Letter

Additional / Lost / Damaged ( ) Additional Access Card:___________(Qty) (S$32.10 per card) (inclusive GST)

( ) Replacement for Access Card (Lost): ________ (Qty) (S$32.10 per card) (inclusive GST)

Lost Card Serial No:______________________________________________________________

( )Replacement for Access Card (Damaged): _____________ (Qty) (S$32.10 per card) (inclusive GST)

Damaged Card Serial No:_____________________________________________________

I, _______________________________ of Unit No. _______________ understand and confirm that I

have read and will abide by the House Rules governing the use of the Access Card as contained in the

Residents’ Guide or any changes thereafter as determined by the Management. I am required to return

the Access Cards when I am no longer a resident at Twin Waterfalls .

Note: Additional / lost / damaged access card is chargeable at S$32.10 (inclusive GST), and is subject to the Management approval on a case-by-case basis (Maximum 2 additional cards per unit only.)

“By providing your personal data (e.g. name, contact, identification and/or vehicle number) to us, you agree that Twin Waterfalls (“Organisation”) may collect, use and disclose such information for security and monitoring purposes. You further agree that such information may be disclosed to the Organisation’s related corporations and third parties who provide services to the Organisation.”

___________________________ _____________________

Signature of Applicant Date

I______________________________ acknowledge the receipt of _____________ on ____________.

(Name & Signature of Applicant) No of Cards Date

FOR OFFICIAL USE

No. of Access Card Issued: ____________________________________________________________

Access Card Serial No.: _______________________________________________________________

______________________________________________________________

Amount Collected: S$_____________ ( ) By Cash/Receipt No: _____________________________

( ) By Cheque/Cheque No: ___________________________

( ) Acknowledgement Slip No.: ___________________________

Name & Signature of Approving Officer: _______________________ Date of Issue: _______________

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FORM F

APPLICATION FORM FOR CARPARK LABEL

Name: (Owner / Tenant) _________________________________________________

Unit No.: ________________________

Contact. No.: (H) ________________ (O) ________________ (HP) ___________________

Documents Required (Please tick):

( ) Owner - Proof of resident e.g. NRIC / Passport

( ) Tenant - Tenancy Agreement or Owner’s Authorisation Letter

( ) Vehicle Registration Card / Vehicle Log Card

( ) Company Car – Company’s Authorisation Letter

( ) Rental Car – Rental Document & Name of Rental Company: ____________________________ Vehicle Registration No.: _____________________________________________________________

In-Vehicle Unit No (IU): ______________________________________________________________

Make & Model of Vehicle: _____________________________________________________________

Registered Owner & Address: ________________________________________(as in vehicle log card)

“By providing your personal data (e.g. name, contact, identification and/or vehicle number) to us, you agree that Twin Waterfalls (“Organisation”) may collect, use and disclose such information for security and monitoring purposes. You further agree that such information may be disclosed to the Organisation’s related corporations and third parties who provide services to the Organisation.”

I, _______________________________ of Blk & Unit No. _______________ understand and confirm that I have read and will abide by the House Rules governing the use of the Car Parking Facility and Carpark Label/Vehicle IU Barrier System as contained in the Residents’ Guide or any changes thereafter as determined by the Management. I am required to return the carpark label when I am no longer a resident at Twin Waterfalls. I am agreeable to pay

S$$32.10 (inclusive GST) to replace a lost or damaged carpark label. I acknowledge that all vehicles are parked in the premises at the owner’s risk. The Management and its agents undertake no responsibility and shall not be liable in any matters whatsoever for any misdemeanour loss or damages to any vehicle, its accessories or to the contents therein or any vehicle moving in and out of or parked in the car park.

___________________________ _____________________

Signature of Applicant Date

I______________________________ acknowledge the receipt of _____________ on _____________

Name & Signature of Applicant No of Labels Date

FOR OFFICIAL USE

No. of Carpark Labels Issued:______________________________________________________________

Carpark Label Serial No.: _________________________________________________________________

IU No: _________________________________________________________________________________

Vehicle No.: ____________________________________________________________________________

( ) First Carpark Label ( ) Replacement for Carpark Label (Lost/Damaged) Amount Collected: S$_____________ ( ) By Cash/Receipt No.: _________________________________

( ) By Cheque/Cheque No.: _______________________________

( ) Acknowledgement Slip No.: ____________________________

Name & Signature of Approving Officer: _________________________ Date of Issue: _________________

FORM G

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APPLICATION FORM FOR RESIDENT CARD

Name: (Owner/Tenant) ______________________________________________________________

NRIC/Passport No.: ________________________ (Blk & Unit No.) ___________________________

Contact No.: (H) ___________________ (O) ___________________ (HP) _____________________

I am applying for Resident Card(s), for myself and the members of my family.

Immediate Family Members/Resident’s Employee

“By providing your personal data (e.g. name, contact, identification and/or vehicle number) to us, you agree that Twin Waterfalls (“Organisation”) may collect, use and disclose such information for security and monitoring purposes. You further agree that such information may be disclosed to the Organisation’s related corporations and third parties who provide services to the Organisation.”

Please Note:

1. First time application for the Resident cards is free-of-charge for the first subsidiary proprietor(s) of the unit. Application above the allowable number will be considered on a case-by-case basis is charged at S$10.70 (inclusive GST) per card. Replacement of lost cards are chargeable at S$32.10(inclusive GST) per card.

2. For tenanted apartments, the Resident Card will be issued to the tenant only. 3. Tenants are required to submit a copy of Tenancy Agreement to the Management. 4. One copy of passport or I/C size photograph is required for each applicant. (refundable) 5. All cards are to be returned to the Management upon expiry of stay in the estate. 6. Collection of card will be at the Management Office one month from application date.

I, _______________________________ of Unit No. _______________ understand and confirm that I have read and will abide by the House Rules governing the use of the Resident Card as contained in the Residents’ Guide or any changes thereafter as determined by the Management. I am required to return the Resident Cards when I am no longer a resident at Twin Waterfalls. I am agreeable to pay S$32.10 per card (inclusive GST) to replace a lost or damaged Resident Card and $10.70 per card (inclusive GST) for purchasing of new card.

_________________________ _____________________

Signature of Applicant Date

I______________________________ acknowledge the receipt of _____________ on ____________

Name & Signature of Applicant No of Cards Date

FOR OFFICIAL USE

No. of Resident Cards Issued: _____________________________________________________________

( ) New Application ( ) Additional Resident Card

( ) Replacement for Resident Card (Lost/ Damaged): _________________________________________

Amount Collected: S$_____________ ( ) By Cash / Receipt No.: _______________________________

( ) By Cheque / Cheque No: _____________________________

( ) Acknowledgement Slip No.: ___________________________

Name & Signature of Approving Officer: __________________________ Date of Issue: _______________

S/N Name Sex Age Relationship

1

2

3

4

5

6

FORM H

62

OWNER’S AUTHORISATION LETTER FOR PROPERTY AGENTS/REPRESENTATIVES

Name of Owner(s): _________________________________________________________________ Contact No.: ____________________________ Blk & Unit No.: _______________________ I hereby authorise the following as my Housing agent(s)/Representative(s), and grant them access into my unit and the use of my unit’s access card.

Name of Housing Agent(s)/Representatives

CEA No. NRIC No. Company’s Name Contact No.

“By providing your personal data (e.g. name, contact, identification and/or vehicle number) to us, you agree that Twin Waterfalls (“Organisation”) may collect, use and disclose such information for security and monitoring purposes. You further agree that such information may be disclosed to the Organisation’s related corporations and third parties who provide services to the Organisation.”

I hereby undertake the following:

1. My/Our Housing Agent(s)/Representative(s):

Will not loiter around the Estate to prospect potential clients

Will not drop flyers/pamphlets/letters into mailboxes and/or units

Will only be allowed to enter the premises provided that he/she is meeting potential clients of

my unit(s) that he/she is authorised to

Will register at the Guardhouse prior to any appointment and show a copy of this Authorisation

Letter and identity card as form of verification in exchange for an “Agent Pass”.

Will put on the “Agent Pass” at all times within the estate.

2. I/We shall be responsible for the conduct and behaviour of my Housing Agent(s)/Representative(s) and

his/her prospects.

3. I/We understand that the Management reserves the right to prohibit entry of my/our Housing

Agent(s)/Representative(s) if he/she fails to bring along this Authorisation Letter.

4. I/We understand that if my Housing Agent(s)/Representative(s) causes damage to the Common

property, the Management reserves the right to recover all damages from me/us.

5. I/We agree that the Management reserves the right to add or alter any terms and conditions governing

the use of access cards by Housing Agent(s)/Representative(s) at any time without prior notice.

6. I/We understand that the carpark in the Estate is solely meant for owner(s) and all Housing

Agent(s)/Representative(s) are to park their vehicle at designated parking lots as directed by the

Management.

7. I/We will inform the Management to deny entry to our appointed Housing Agent(s)/Representative(s)

once their service is no longer required.

_______________________ _________________________ _______________ Name & Signature of Owner Company Stamp (if applicable) Date

FORM I

63

Application Received On

Clubhouses / BBQ Areas

Name :

Blk & Unit No: Contact No:

Details of Booking

Date of booking: No. of Guests: Name & Contact of Caterer: ______________________________________________

Facilities Time Slots Refundable Deposit

Ο South Clubhouse Ο North Clubhouse North BBQ Pavilion Ο Pit No 1 – Electrical BBQ Ο Pit No 1 – Charcoal BBQ Ο Pit No 2 – Electrical BBQ South BBQ Pavilion Ο Pit No 3 – Electrical BBQ Ο Pit No 2 – Charcoal BBQ Ο Pit No 4 – Electrical BBQ BBQ Area Ο Pit No 3 – Charcoal BBQ Ο Pit No 4 – Charcoal BBQ

o 10am–3pm o 5pm – 10pm

S$100.00

Acknowledgement

A booking fee of S$10.70 (inclusive GST) is payable to secure your booking by payment due date, otherwise facility will be re-assigned. We herein confirm that we have read and will fully abide by the rules & regulations governing the facilities and we will be fully liable and will indemnify the management for any damages that may arise or for the breach of any such rules & regulations. “By providing your personal data (e.g. name, contact, identification and/or vehicle number) to us, you agree that Twin Waterfa lls (“Organisation”) may collect, use and disclose such information for security and monitoring purposes. You further agree that such information may be disclosed to the Organisation’s related corporations and third parties who provide services to the Organisation.”

Signature of Resident Date

For Official Use

Date : Security Deposit Deposit Received : Received By : Cash/Cheque No : Receipt No : Deductions / Penalties

Refund:

Deposit Amount : Deductions : Amount to Refund:

S/No Description Amount

$

$

$

Total $

Acknowledgement of Deposit Refund

Deposit Refunded : ( Cash / Cheque )

AS / OR No :

Name of Recipient :

Signature of Recipient / Date

Date

Time

Staff

Particulars of Residents