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Welcome to The National Certificate in Contact Centre Operations

Welcome to The National Certificate in Contact Centre Operations

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Page 1: Welcome to The National Certificate in Contact Centre Operations

Welcome to The National Certificate in Contact Centre Operations

Page 2: Welcome to The National Certificate in Contact Centre Operations

Your Open Polytechnic tutor

Welcomes you to the National Certificate in Call Centre

Operations.

Ana is available to support you in your learning

and looks forward to working with you and your Team

Leaders.

Page 3: Welcome to The National Certificate in Contact Centre Operations

Your on campus contact

Ana Veljkovic

Freephone: 0508 650 200

Extn5773

Direct line: 04 913 5773

E-mail:[email protected]

Page 4: Welcome to The National Certificate in Contact Centre Operations

Support Available:

If there is something you don't understand or you want

more feedback, you can contact me free on 0508 650 200.

Please ask for extra help if you need it. I am here to help you. If

you find I am not available when you call, you can leave a clear

voice mail message and I will get back to you within two working

days. You can also contact me by letter, email or fax.

Best of luck with your study!

Warm regards

Ana

Page 5: Welcome to The National Certificate in Contact Centre Operations