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Welcome to the City of Perry
Dear Newcomer:
On behalf of the Perry City Council and myself, I would like to welcome you and thank you for choosing Perry as your residence or a place to conduct business. We know that you had many choices, but we truly appreciate the fact you chose Perry.
As you begin to get settled into the community, you may have additional questions or need additional information about our City. Enclosed is our Customer Service Welcome Packet. It is designed to provide you with information about our City and the services that are provided. I hope you find it beneficial and please do not hesitate to contact us if you have additional questions or concerns.
Sincerely,
Randall WalkerMayor
1211 Washington Street I P.O. Box 2030 I Perry, Georgia 31069-6030www.perry-ga.gov
TABLE OF CONTENTS
CITY GOVERNMENT OFFICIALS ......................................................................................................... 1-2
CUSTOMER SERVICE INFORMATION ................................................................................................... 3
Signing Up for Services .............................................................................................................................. 3
Documentation needed to establish service(s): ....................................................................................... 3
Billing Information..................................................................................................................................... 3
Method and Form of Payment .................................................................................................................. 4
Service Charges ......................................................................................................................................... 4
Service Programs ....................................................................................................................................... 4
Water Rate Schedule ................................................................................................................................. 5
Sewer Rate Schedule ................................................................................................................................. 5
Gas Rate Schedule ..................................................................................................................................... 5
Sanitation .......................................................................................................................................... 6
Garbage (Solid Waste) Rates ..................................................................................................................... 6
Bagging ...................................................................................................................................................... 6
Important Phone Numbers ................................................................................................................. 6
Frequently Asked Questions ............................................................................................................ 7-8
Department of Leisure Services ..................................................................................................... 9-11
Department of Economic Development ....................................................................................... 12-13
Appendices ...................................................................................................................................... 14
Appendix A Direct Debit Authorization Form ...................................................................................... 15
Appendix B Budget Billing Agreement ................................................................................................ 16
Appendix C Senior Exemption Requirement(s) ................................................................................... 17
Appendix D Recycling List .................................................................................................................... 18
Appendix E Bagging Incentive Outline ................................................................................................. 19
Appendix F Utility Extension Policy ...................................................................................................... 20
Appendix G Discontinue Utility Service Form........................................................................................... 21
Appendix H Termination of Budget Billing Form ................................................................................. 22
Appendix I Termination of Bank Draft Form ...................................................................................... 23
City Government Officials
Randall Walker, MayorEmail: [email protected] Office: 478-988-2707Cell: 770-312-0711Fax: 478-988-2705 District 1 Phyllis Bynum-Grace District 1, Post 1 Email: [email protected]: 478-235-5874 Willie King District 1, Post 2Email: [email protected]: 478-396-5403 District 2 Robert Jones District 2, Post 1Email: [email protected]: 478-213-2460
Joy Peterson District 2, Post 2Email: [email protected]: 478-390-6768
District 3 Darryl Albritton District 3, Post 1Email: [email protected]: 478-235-7490 Riley Hunt District 3, Post 2Email: [email protected]: 478-273-9459
Work Session meetings are held the first and third Monday of every month starting at 5:00 pm. City Council meetings are held the first and third Tuesday of every month starting at 6:00 pm. These meetings are held at the City Hall in the Council Chambers and are open to the public.
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CUSTOMER SERVICE INFORMATION
The City of Perry provides water, gas, sewer and garbage collection services to its citizens and
some surrounding areas immediately adjacent to the city limits. Customer Service is committed to
providing courteous and efficient service to all utility customers and ensuring that utility billings are
rendered correctly and collections made in a timely manner. Our goal is to provide knowledgeable
interactions with our customers when it comes to quality and timeliness of our service while
treating them in a pleasant and courteous manner.
To ensure the utmost accuracy in determining your bill, we use meter reading software to
determine your bill electronically. Results then go through a series of reviews before ever being
sent to our customers. We are committed to meeting the evolving needs of our customers through
efficient operational management and excellent customer service.
Our Customer Service Technicians are available to answer your questions each business day
between 8:00 am and 5:00 pm at City Hall.
Signing Up for Services
• Water Activation
• Gas Activation
*Activation fees are non-refundable and due prior to activation of service*
*Activation fees are subject to change*
*Please see our fee schedule at www.perry-ga.gov for the current activation rate*
Documentation needed to establish service(s):
• State issued identification (official picture)
• Residential Application (provided at City Hall or can be obtained at www.perry-ga.gov
under residents (forms)
• Signed lease agreement, if renting or signed settlement disclosure or warranty
deed, if purchasing, may be required
Billing Information
• The City of Perry has several billing zones. Your payment will be due approximately the same
day every month. The due dates are dependent upon the date not being a holiday or weekend.
You can determine your billing zone by looking at the first digit of your account number.
• If your account begins with a 1 your due date = 2nd of every month.
• If your account begins with a 7 your due date = 5th of every month.
• If your account begins with a 0 your due date = 8th of every month.
• If your account begins with a 4 your due date = 10th of every month.
• If your account begins with a 3 your due date = 15th of every month.
• If your account begins with a 5 your due date = 19th of every month.
• Due dates are adjusted from the above so as not to fall on a weekend or holiday with
the customer being given more time rather than less.
• All bills are due 15 days from the date of the bill or the following business day if the due date falls on a weekend or holiday. If the payment is not in the Customer Service office by 5:00pm on the date specified due, a 10% penalty will be added to the past due balance.
• Accounts not paid within 7 days after the due date are subject to disconnection without further notice. The disconnect date is listed on your bill. An additional fee will be added.
• If a customer is disconnected 4 or more times during a 24 month period, a deposit will be required for reinstatement as well as a disconnect fee and past due balance.
• If you feel you have received a bill in error or have another legitimate reason for not paying, you must notify Customer Service prior to disconnection of services.
Method and Form of Payment
• If mailing in payment: City of Perry- Utilities, PO Box 2030, Perry, GA 31069
• Our kiosk is available 24/7 in the parking lot at City Hall. All payment methods are accepted and posted to your account in real time.
• Bank draft is available through enrollment
• Online bill pay is available through enrollment on our website
• Customer Service in person or via phone
*Cash, check, credit/debit cards and money orders accepted. Postdated checks not accepted**A direct debit (bank draft) authorization form is located at the end of this booklet for your convenience*
Service Charges
• A service charge shall be assessed for disconnection due to non-payment on an account.
• A service charge shall be assessed for reconnection of service if done outside business hours.
• A service charge shall be assessed for a returned check.
*Please see our fee schedule at www.perry-ga.gov for the current service charge rate*
Service Programs
Budget Billing Program
• The program is available only to residential accounts
• The account/customer must have at least one year of history on the system
• The customer’s account history must show no return checks or cut-offs for non-payment for the previous twelve (12) months
• The account balance must be zero to enter the program
• The program averages the current actual bill with the past eleven months bills to determine the current amount payable
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Page 5 of 23
• Payment is due by the due date printed on the bill. The account will automatically change to a
regular residential account if there is any balance owed on the account when the next bill is
printed and must remain off the program for 12 months.
* A full budget billing program agreement is located at the end of this booklet for your convenience*
Senior Exemption Program
Eligibility
• Customers sixty-five (65) years of age at the time of application or have been determined totally
disabled according to a current ruling of any agency of the State or the Federal Government
• The total gross annual income from all sources does not exceed $26,800
• The account is a residential service meter
Application Process
• Account holder must apply in person to the Customer Service office at Perry City Hall (1211
Washington Street)
• Provide effective year documents confirming age and total household income
*A full senior exemption memorandum is located at the end of this booklet for your convenience*
Water Rate Schedule
• Base Meter -
• Consumption - per unit
*Note: 1 unit= 100 gallons*
*Please see our fee schedule at www.perry-ga.gov for the current water rates*
Sewer Rate Schedule
• Residential-
• Commercial
0-80 units
80+ units
0-180 units
180+ units
*Note: 1 unit= 100 gallons
*Please see our fee schedule at www.perry-ga.gov for the current sewer rates*
Gas Rate Schedule
• Base Meter
• Consumption – per unit
*Please see our fee schedule at www.perry-ga.gov for the current gas rate*
Sanitation
Residential curb-side sanitation and recycle services are provided by Advanced Disposal. Commercial and Industrial sanitation is also provided by Advanced Disposal.
A 35-gallon wheeled recycling carts are available to citizens who are interested in increasing their recy-cling output upon request.
* A list of recycling items is located at end of this booklet for your convenience*
The garbage mobile-toter shall be placed at street-side no earlier than 3:00pm on the day before the scheduled collection day and be removed from the street-side no later than 8:00am on the day after collection. * All trash should be bagged before placing in toter.*
Garbage (Solid Waste) Rates
• Residential• Commercial• Additional totter
*Please see our fee schedule at www.perry-ga.gov for the current garbage (solid waste) rates*
Bagging
The City of Perry offers its residential customers the opportunity to participate in its leaves, grass clipping, pine straw, pine cones, small twigs, sticks and shrubbery clippings bagging collection program. As an incentive to encourage residents to participate in the program, the City of Perry will provide a$3.15 weekly credit for residents who bag their yard waste per the program guidelines.
*The program guidelines are located at the end of this booklet for your convenience*
Important Phone Numbers
Customer Service ................................................ 478-988-2754• Billing inquiries• Water/sewer service• Gas service
After Hours Emergency ..................................... 911Sanitation ............................................................ 478-988-2732
• Issues with trash collection• Bulk waste and/or yard debris
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Frequently Asked Questions
What is an emergency?• Water leak• Sewer backup• Natural Gas smellThe City of Perry is available 24 hours a day to respond to utility-service emergencies. How to contact us?For emergency services during business hours, phone us at 478-988-2754. After regular business hours, you can call 911and our emergency service personnel will respond quickly.
For general inquiries you can reach Customer Service at 478-988-2754. Our Customer Service Depart-ment is open from 8:00am to 5:00pm, Monday- Friday.
Are you planning to dig?Call Utilities Protection Center at 1-800-282-7411(811) before you dig.
Solid Waste Complaints/Pick-up IssuesCall Sanitation/Public Works at 478-988-2732
Billing concernsCall Customer Service at 478-988-2754
Additional FeesIt is the policy of the Perry City Council that the cost of services provided by the City should be correctly determinedandpaidbythepersonsbenefiting.Thisassuresanequalspreadingofthecostsanddoesnot require property tax support. Some of the services billed on the City’s utility services monthly bill are:
Fire Protection FeeTheCitywasobligatedtoupgradeitsfireprotectionservices.Thisincludeddoublingthesizeofthestaff,anewfirestationandnewequipment.Afirefeewasconsideredthefairestsinceitrankedallheated/air-conditionedstructuresbenefitingfromfireprotectionbysquarefootageand risk exposure. All single family detached homes pay the same fee. The fee level is based onfirehistory.
Stormwater Utility DistrictStormwaterrunoffisgeneratedfromrainandsnowmelteventsthatflowoverlandorimpervi-ous surfaces, such as paved streets, parking lots and building rooftops, and does not soak into theground.Urbanstormwatercontinuestobeasignificantsourceofwaterpollutionandpublichealth concern. As communities continue to grow and develop their local economies, they look for sustainable and effective approaches to reduce these existing and emerging sources of pollution.Stormwater runoff is collected in roadside drainage ditches, street curb and gutters, retention ponds, property ditches, etc. The stormwater contains motor oil, gas, grass clippings, plant debris, yard chemicals, etc. that can result in polluting a community’s creeks, streams, rivers, ponds and lakes.The federal government and the State of Georgia require local governments that reach a certain population/density to develop and manage a stormwater collection/treatment systems to reduce or negate the harmful effects of urban pollutants. Realizing this impending mandate, the Perry City Council began planning for its stormwater management system in 2010. After assessing various funding options, the Council selected a fee system that most fairly assesses those properties impacting stormwater controls.The fee is based on impervious surfaces, has a cap and bills all single family detached houses at the same rate. Other developed properties are charged based on the number of Equivalent Residential Units (one single family detached house). The fee was implemented in mid-2013 and has increased as needed to pay for direct costs.
Page 7 of 23
CounciliscommittednottoincreasepropertytaxestopayfortheStateimposedMS4permitrequirements(stormwatermanagement).
Water versus Sewer Fees
Thecostofprovidingwaterandtreatingwastewateriscomprisedoftreatmentcosts,purchaseofsupplies,linemaintenance,capitalimprovements,debtserviceanddepreciation.Thecoststotreatwastewaterisapproximatelytwiceasmuchasprovidingdrinkingwater.TheCitychargesarebasedonservicecostsothesewerrateishigherthanthewaterrate.
I cannot pay my bill; do you offer extensions or arrangements?TheCityofPerryoffersanextensiontoavoiddisconnectionofserviceuptoseven(7days)fromthecut-offdate,providedtheaccountiseligibleforanarrangement.
*AfullcopyoftheCity’sextensionpolicyisattheendofthisbookletforyourconvenience*
I have or will be moving and need to disconnect my service, what should Ido? Discon-nectionofserviceisnever completedbyaphonecallduetosignaturerequirement.Disconnec-tionofservicecanberequestedbyemailtocustomer.service@perry-ga.gov.Youmayfaxyourrequestto478-988-2748orsignaserviceorderinpersonwithCustomerServiceatCityHall(1211WashingtonSt,PerryGA).
*Adiscontinueofserviceformislocatedattheendofthisbookletforyourconvenience*I
have enrolled in the budget billing program but Iwish to no longerparticipate, what can Ido?Youcancompleteaterminationofbudgetbillingformandsubmitbyfax,email,mailorinpersontoCustomerService.
*Aterminationofbudgetbillingformislocatedattheendofthisbookletforyourconvenience
I no longer wish to enroll in bank draft/automatic debt, what can Ido? ContactCustomerServiceassoonaspossibletoberemovedfromthebankdraftprocessbycompletedtheterminationform.Onceyouareremovedfrombankdraft,youraccountwillbecomesubjecttolatefeepenaltiesiftheaccountisnotpaidbytheduedate.
*Aterminationofbankdraftformislocatedattheendofthisbookforyourconve-nience*
Page 8 of 23
Department of Leisure Services
Destination ParksFrank Rozar (1060 Keith Drive)
18 hole Frisbee disc golf courseSoccer fieldsOutdoor basketball courts Horseshoe facility PlaygroundPicnic areasPavilion rental available Walking trailFishing
Barbara Calhoun Park (2 Tucker Road) Tennis CourtsPlayground
Creekwood Park (110 Lasseter Circle) Football fieldsSoftball fields Picnic areaPavilion rental availableSplash Pad
Heritage Park (2021 Sam Nunn Blvd)Amphitheater
Community CentersJames E. Worrall Community Center (1060 Keith Drive)
GymSenior programsVarious activitiesCommunity Room-rental available
Perry Arts Center (1121 Macon Road) Rental availableOpen high bay areaFood prep area
Page 9 of 23
Page 9 of 23
Individual Uses ParksLegacy Park (Corner of Carroll St and Main St) Rotary Centennial Park (650 Gen. Courtney Hodges Blvd.)White Tail Trail- walking paved trail Weleetka Trail -walking paved trail
Pocket Parks(playground equipment picnic tables)
A.D. Redmond Park (1034 James Street) Johnny Noble Dixon Park (2 Plum Street) Oldfield Park (1300 State Street)Willie Teontae Williams Park (909 Jeanne Street) Woodland Park (618 Woodland Drive)Wooden Eagle Park 1 (204 Wooden Eagle Trail) Wooden Eagle Park 2 (301 Amherst Street)
The City sponsors various youth athletic programs adult athletic programs summer camps and instruction classes. Facilities are available to rent. Call 478-988-2860 or visit the website at www.perry-ga.gov.
Page 10 of 23
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Page 12 of 23
Department of Economic Development
We want YOUR business in Perry!
The City of Perry is pro-business and committed to economic development. We offer a wide-
range of assistance and incentives to businesses looking to grow or locate in the City.
What can the city do for you?
Site location and relocation assistance
Customized market analyses, market information, demographic reports, etc.
Marketing assistance
Development incentives:
o Partial or complete waiver of building permit fees o Partial or complete waiver of utility connection fees o Assistance with real estate identification and acquisition o Partial or complete assistance in the construction of project site
infrastructure improvements o Variances of certain zoning, land use and/ or development regulations o Assistance in navigating all local, state, and federal government
regulatory requirements o Façade improvement for qualifying organizations o Identification and application for possible grand and loan funds o Identification and application for possible stat and federal level tax
incentives
Operating incentives
o Opportunity Zone (OZ) job tax credits o Possible utility service negotiated rates o Possible property tax abatement incentives o State and local sales tax reduction for qualifying organizations
All economic development projects and pertinent incentives are considered on a case-by case basis with Mayor and City Council having the ultimate decision-making authority. The City of Perry works closely with economic development partners such as the Houston County Development Authority, Central Georgia Technical College, Georgia Department of Economic Development and the area Chamber of Commerce ensuring all possible resources are identified and brought to bear. We want to work with your business in making the most favorable possible transition from conception to operation.
You will find that Perry is a fantastic community in which to live and conduct business. For further assistance and information, please do not hesitate to contact the Economic Development Director, at (478) 508-1571. You may also visit our website at http://www.perry-ga.gov/economic-development/.
Page 13 of 23
STAY CONNECTED WITH US!
https://www.facebook.com/cityofperryga/
https://www.instagram.com/cityofperryga/
https://www.linkedin.com/company/city-of-perry-ga
F Y I-newsletter http://bit.ly/2m8akcL
City of Perry GA
www.perry-ga.gov
Customer Service
APPENDIX C
TO: Perry Residents
REFERENCE: Senior Citizen Exemption
MEMORANDUM
Mayor and City Council have approved the provision of financial assistance for City residents who meet
certain guidelines. The program is outlined below.
City Financial Assistance Program
1. Covered fees
This program applies to the City's solid waste fee, gas and water base fees, stormwater fee and fire protection fee.
2. Eligibility
If the City utility account is in your name and all of the following apply:
a. You are sixty-five (65) years of age at the time of application or have been
determined totally disabled according to a current ruling of any agency of this state
or the Federal government.
b. The total gross annual income from all sources does not exceed $26,800.
c. The account is a residential service meter.
3. Application process
a. Utility account holder must apply in person to the Customer Service office at Perry
City Hall (1211 Washington Street).
b. Provide effective year documents confirming age and total household income.
4. Time frame
If the utility account holder qualifies, the program is good for the current calendar year (Jan-
Dec). Interested persons need to apply each year.
5. Restrictions
a. The program is subject to availability of non-tax funds.
b. Should it be determined the applicant provided false information, service will be
canceled until the entire program's costs for that account are paid.
c. Program is non-transferable
d. City has sole authority to determine eligibility.
Should you have any questions, please contact Customer Service at 478-988-2745.
P.O. Box 2030 I Perry, Georgia 31069-6030
Telephone 478-988-2745 I Fax No. 478-988-2748 I www.perry-ga.gov
Page 17 of 23
Curbside Recycle Service APPENDIX D
Recycle bin contents are collected on the same day as solid waste, but by different vehicles. This service is free to our customers. Advanced disposal sorts and separates the items, so if it can be recycled can just be placed in the bin!
Items that can be recycled:
Newspapers and inserts
Envelopes Steel food cans
Cardboard boxes Paperboard Tin food cans Pizza boxes Shopping catalogs Glass bottles and jars clear Craft paper Paper grocery bags Glass bottles and jars green Paper towel cores Soda and beer cartons Glass bottles and jars brown Toilet tissue cores Telephone books Plastic bottles #1
(water/soda) Tissue boxes Paper lunch bags Plastic bottles #2 natural
(milk jugs) Computer paper Paper shopping bags Plastic bottles #2 pigmented
(laundry) Office paper Discarded mail Plastic bottles #3 - #7
(mustard) File folders Carbonless paper forms Shoe boxes Calendars Magazines Greeting cards School papers Aluminum beverage
containers
35 gallon wheeled totter or smaller bin are available
Used cooking oil is also recycled at Public Works as part of our fueling program. Call 478-988-2882 for drop off information
Page 19 of 23
APPENDIX E
Beginning on March 21, 20 16 , the City of Perry will offer its residential customers the opportunity to participate in its leaves, grass clippings, pine straw, pine cones, small twigs, sticks and shrubbery clippings bagging collection program. As an incentive to encourage residents to participate in the program, the City of Perry will provide a $3.00 weekly credit for residents who bag their yard waste per the program guidelines.
Program Guidelines;
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tr 111) •Cutit. Leave it. Watch it thrive.
Grass ClippingFacts
•
Bags are to be placed curbside by 6 A.M. on the day of collection and should not be placed in the street, gutter, ditches or any drainage way. The resident must have a minimum of five (5) bags and all leaves, grass clippings, pine straw, pine cones, small twigs, sticks and shrubbery clippings placed at the curb for collection must be bagged and the bags should weigh no more than 50 lbs each. The residents may use regular plastic trash or lawn bags. The City will not collect any bags that contain household waste, rocks, animal waste, dirt, sod or other restricted bulky waste. If a bag contains any unacceptable materials, crews will leave them for the resident to remove. Loose branches and limbs (trimmed by the resident) will be picked up.
Note: All yard debris generated by anyone other than the resident must be removed as part of their service. This material may be taken to the Houston County Landfill located at 2080 Hwy 247 South Kathleen, GA 31047.
The success of the City's bagging initiative depends on the cooperation of our residents. Without your contributions, the City would not be able to provide an efficient and cost effective yard waste collection program. This is an opportunity for us all to keep Perry clean, safe and beautiful.
Alternatives to Bagged Leaf Collection
• !• Use the cheap, easy and environmentally friendly method of dealing with fallen leaves - weekly mulch mowing. Mown leaves will seemingly disappear as they filter into the grass. This easy process eliminates many hours of raking, bagging and hauling leaves to the curb.
•!• Construct a compost bin on your property and use those composted leaves in your garden or flower bed next year adding organic matter and reducing the need for fertilizer applications.
If you have any questions, please call ( 478) 988-2739
DON'TTRASHGRASS!
APPENDIX F
Page 13 of 17
Page 21 of 23
APPENDIX G
CITY OF PERRY
DISCONTINUE UTILITY SERVICE
DATE:-----
ACCOUNT#: - - - - - - - -
NAME OR BUSINESS:
BUSINESS:
- - - - - - - - - - - - - - - - - -
LAST: - - - - - - - - FIRST:---------
SERVICE ADDRESS:
CHECK ONE:
D MOVING AND CLOSING ACCOUNT
D TRANSFER
DATE REQUESTING SERVICE OFF:
FORWARDING ADDRESS
STREET: - - - - - - - - - - - - - - - - - - - -
CITY:- - - - - - - - - STATE:
PHONE: - - - - - - - - -
SIGNATURE DATE
ZIP: _
