Platinum Sponsor:

June 2 – 4, 2010Millennium Knickerbocker Hotel, Chicago, Ill.

WELCOME

Stephanie DrakeASHHRA Executive Director

2

WELCOME & OVERVIEW OF AGENDA

Karmen R. Reid, CCP, PHRSection Head, Salary Administration

Mayo Clinic

3

Platinum Sponsor

7:00 – 8:00 a.m. Registration8:00 – 8:30 a.m. Breakfast8:30 – 8:35 a.m. Welcome – Executive Director, Stephanie Drake8:35 – 8:45 a.m. Karmen Reid, regional director8:45 – 9:05 a.m. AHA/PMG Overview, Jeffery Payne, ASHHRA Board President9:05 – 9:10 a.m. Sponsor/Speaker Introduction, Jeffery Payne9:10 – 10:00 a.m. “Sponsor Presentation” - Brodie Wood and Shelley Weiner, Diversified Investments Advisors10:00 –10:15 a.m. Break10:15 - 11:00 a.m. WOW - Chapter Best Practices – Barry Lindeman and Lynette Walker 11:00 – 11:45 a.m. WOW Best Practices cont. (in small groups) – Barry and Lynette facilitate11:45 a.m. – 1:00 p.m. Networking Lunch1:00 – 1:45 p.m. HR Leader Model – Karmen Reid and Grace Moffitt1:45 – 2:15 p.m. Mentoring/Competencies-Self Assessment - Facilitated by Jim Papp/Maureen O’Keeffe2:15 – 2:30 p.m. Break2:30 – 3:15 p.m. Breakout by Chapter Size – Facilitated by Carol Bank3:15 – 4:25 p.m. ASHHRA Introduces Draft Strategic Plan to Chapter Leaders4:25 – 4:30 p.m. Request for Volunteers Dan Zuhlke, immediate past president, ASHHRA4:30 p.m. Comments/Announcements/Adjourned5:30 – 7:00 p.m. Reception – Sponsored by:

4

AHA & ASHHRA OVERVIEW

Jeffery PayneASHHRA Board President

Vice President, Human ResourcesLakeland Regional Medical Center

5

Platinum Sponsor6

Platinum Sponsor

• Founded in 1898• Board of Trustees

• Strategy• Policy

• 501c6• Chicago and DC based staff– 9 regional staff– State hospital associations

Platinum Sponsor

Platinum Sponsor

• Member Relations (Chicago)– Institutional members/CEO– Regional Policy Boards– High touch contacts

• Advocacy & Public Policy (DC)– Federal relations – Legislative & Executive– Public Policy

• Media Relations (DC)• AHA resource center (Chicago)

Platinum Sponsor

• AHA Solutions - Endorsed partners and ‘platforms’• AONE - Nurse executives & managers• Center for Healthcare Governance - Hospital Trustees

and Physician relations• Health Forum - Publishing/Data (ICD-10) and

Education• HRET - High performing systems of care• PMGs – Personal Membership Groups• Quality Center - HPOE• Shared Services - IT, HR, Finance, Legal

Platinum Sponsor

• PMG Division– 32,000 members– 78 employees

• PMG staff– Employees of the AHA – Association professionals/content experts– Report to Executive Director/manager

• Boards of Directors– Volunteers & advocates (elected/appointed)– Advisory (content expertise)– Establish strategic direction, plan & budget to

support it

Platinum Sponsor

Platinum Sponsor

Personal (individual) membership groups:– ACHI (community health)– AHRMM (materials management)– AHVRP (volunteer resource professionals) – ASHE (facility managers)– ASHES (environmental services)– ASHHRA (human resources)– ASHRM (risk management)– At-Large (former board members, students)– SHCA (consumer/patient advocates)– SHSMD (strategy & market development)– AHA – Certification Center (7 programs)

Platinum Sponsor14

• Health Reform Implementation– Website content and Webinars– Advisories– Legislative summaries– ASHHRA Health Reform Toolkit– Labor Issues– Workforce Challenges– Medical Liability Reform– Administrative Simplification

Platinum Sponsor15

• Clinical Integration (Anti-trust; Stark; CMPs; Anti-Kickback, etc.)• Improving Quality and Safety/HPOE• HIT• Medicare (funding, payment reform, PFP, bundling, IPPS, teaching

hospitals, rural hospitals, 340B drug discount, physician payment, RACs

• Medicare (funding, payment reform, PFP, bundling, IPPS, teaching hospitals, rural hospitals, 340B drug discount, physician payment, RACs)

• Medicaid (funding, S-CHIP, DSH, Medicaid Integrity Program, etc.)

Platinum Sponsor16

AHA Strategic Plan 2010-2012GOAL 1: Advance a Healthcare Delivery System that Improves Health and Health CareGOAL 2: Optimize Operational Effectiveness of the AHA

Health for LifeHPOEPersonal Membership Group Initiatives

Platinum Sponsor17

SPONSOR PRESENTATION

Brodie Wood and Shelley Weiner

Diversified Investment Advisors

18

B R E A K

Platinum Sponsor

19

WOW!!! BEST PRACTICES

Barry Lindeman, SPHRDirector, Human Resources

Clark Regional Medical Center

20

Lynette Walker, RN, Ph.D.Director, Human Resources

Central Baptist Hospital

&&

NETWORKING LUNCH

Platinum Sponsor

21

HR LEADER MODEL

Karmen R. Reid, CCP, PHRASHHRA Board Member,

Section Head, Salary AdministrationMayo Clinic

22

Grace MoffittASHHRA Board Member,

V.P. Corporate Human ResourcesMoses Cone Health System

&&

MENTORING, COMPETENCIES& SELF ASSESSMENT

Jim PappASHHRA Region 2 Consultant,

Manager, Organizational Development

DuBois Regional Medical Center

23

Maureen O’Keeffe, SPHRASHHRA Board Member,

System VP, HR & Strategic Planning

St. Luke’s Health System

&&

MENTORINGTHE ASHHRA WAY

Jim PappRegion 2 Consultant,

Manager, Organizational Development

DuBois Regional Medical Center

24

Platinum Sponsor

• Origin in ancient Greek mythology• Ulysses was heading off to fight in

the Trojan War– He asked his trusted friend (Mentor)

to be the tutor of his son, Telemachus

– With Mentor’s help, Telemachus learned to fish for himself

25

Platinum Sponsor

Built around theHuman Resource

LeadershipCompetency Model

26

Platinum Sponsor

1. Human Resources Delivery

2. Healthcare Business Knowledge

3. People Strategies

4. Personal Leadership

5. Community Citizenship

27

Platinum Sponsor

Self-Evaluation ToolExamine your personal

strengths and identify your priorities for improvement

28

Platinum Sponsor

• Strengths• Common Interests• Job Responsibilities• Size of their Organization• Specific Competencies a Mentee needs to

develop

29

Platinum Sponsor

• Seasoned Health Care Leader• Committed to Developing Talent• Interested in Reverse Mentoring• Desires to Develop other Professionals within

their Career• Can Commit the Time to Devote to a Mentee• Committed to Continuous Learning• Sees the Value of a Mentoring Relationship

30

Platinum Sponsor

Communications / Listener– Create a trusting relationship by showing respect

through attentive listening and maintaining confidentiality

Counselor Mentee outlines career goals Mentor helps set career objectives that are

specific, measurable, attainable, results-oriented and time-oriented, but adaptable

31

Platinum Sponsor

• A new-to-the-profession health care HR practitioner (in the field less than five years)

• HR professionals transitioning into or out of the hospital setting• HR professional desiring to round out their HR knowledge and

refine their expertise• A leader who is trying to determine their next career step• Someone who has a strong desire to excel in his/her profession• A person who has the time and energy to invest in a mentoring

relationship• An HR professional who believes that continuous learning is the

way to success• Someone who is open to change, honesty, self-reflection and

coaching

32

Platinum Sponsor

Communicate and Listen Effectively

– Relationship must be honest, open and trusting

– Assume responsibility for the partnership, cultivate a relationship with your mentor to establish your career objectives, focusing on what you want out of your health care HR profession

– Be open to new ideas and feedback

33

Platinum Sponsor

• Get to know one another, strengths, opportunities for growth

• Discuss interests both in and out of work to determine common grounds

• Initial meeting can be similar to the feelings of a job interview

• Discuss each party's expectations• Discuss any prior mentoring experiences• Discuss your reasons for participating in the

mentoring relationship

34

Platinum Sponsor

Refer to the HR Leader Self- Assessment Tool Review results Compare results to mentor’s results Focus on areas for improvement and strengths Review with your mentor the HR Leader

Mentorship Competency Guide Explore the activities and resources individually

or as a team Set your development objectives together

35

Platinum Sponsor36

All participants can join in bimonthly Conference Call to discuss

“hot” HR topics

Platinum Sponsor37

Most Pairs schedule monthly calls to cover the

subjects suggested in the

Mentoring Program Guide

Platinum Sponsor

• HR Leader Model Competency Guide• HR Leader Guidebook• Self-Assessment Tool• HR Leader Model Journal

38

Platinum Sponsor

• Manual developed to bring structure to the mentor/mentee relationship

• Consists of five chapters, one for each competency

• Each chapter contains information on transitioning the HR role to a more strategic nature and the skills that are necessary to demonstrate competency based upon the new HR model

• Contains 15 lessons

– Three for each competency– To be completed in one year

39

Platinum Sponsor

Chapter Two: Health Care Business Knowledge

“Embrace New Learning” Lesson 2: Financial Skills

Discuss monthly reports and statements

for your department

Mentor:

• Identify important items

• Offer tips on staying within your budget

40

Platinum Sponsor

• Identify strength and priorities for improvement• Help match mentor and menteeINSTRUCTIONS:

1. Go to ASHHRA Web site and review HR Leader Model animation and descriptions of the HR Leader Competencies

2. Review competency definitions and related questions in the tool

3. Recall activities over last year, match those activities to the HR Leadership competencies, evaluate self to access your proficiency and competence in performing each activity

4. Your results should tell you where to focus and your mentor should help

41

Platinum Sponsor

HR DeliveryDevelop HR Strategic Plan that drives HR initiatives from organizational and business strategies

Healthcare Business KnowledgeUnderstand and support effective programs associated with current trends in service delivery across the continuum of care (e.g., joint ventures, contracting and outsourcing)

42

Platinum Sponsor

Community CitizenshipBuild effective relationships with internal and external customers

People StrategiesCreate programs that support the alignment of employees with the desired culture.

43

Platinum Sponsor

Personal LeadershipAct as a passionate champion for the mission, vision and values of your organization through your own personal behavior and action

44

Platinum Sponsor

1 = Opportunity for new learningNever applies; No Confidence

2 = Development OpportunityRarely applies; Relatively Inexperienced

3 = Approaching ProficiencySometimes applies; Some Confidence

4 = ProficiencyUsually applies; Confidence in most Situations

5 = MasteryAlways applies; Can do Always

45

Platinum Sponsor

Success Strategy Tool• To document your desired outcomes in

fostering the Mentor/Mentee relationship• Joint Effort

46

Platinum Sponsor47

MenteeMentee: : Objectives / Objectives / HR Leader HR Leader

Competencies Competencies to Developto Develop

Projects/Projects/Activities to Activities to

Achieve Achieve Objective Objective ((refer to HR refer to HR

Anatomy Anatomy Competency Competency

Guide)Guide)

MentorMentor: :

Define how Define how the mentor the mentor

will help the will help the mentee to mentee to

achieve stated achieve stated objectiveobjective

Complete by:Complete by: StatusStatus

Platinum Sponsor

Jamie MacanderASHHRA

312-422-3729• First Formal Program – January 2009

• Matches made & mentor/mentee meet at Annual Conference• This Year 10 Mentor / Mentee Pairs

•Mentoring Program, First Time Attendee & New-to-the-Profession Reception at the 2010 Annual Conference – Join 2011 Mentoring

Program and Receive Invitation

48

B R E A K

49

Platinum Sponsor

BREAK OUT SESSION

Carol J. BankRegion 5 Consultant,VP, Human Resources

Divine Savior Healthcare

50

INTRODUCTION OF ASHHRA DRAFT of STRATEGIC PLAN

Jeffery Payne, SPHRASHHRA Board President,

Vice President, Human ResourcesLakeland Regional Medical Center

51

Platinum Sponsor52

Platinum Sponsor

1. Looking at the Value Model below, what does it say to you as a chapter leader? What is the story behind it? What tag line would you recommend to help explain this Value Model?

53

Platinum Sponsor

• OBJECTIVES - A high-level achievement. • STRATEGIES - A way to describe a series of tactics or specific actions.

54

Platinum Sponsor

2. When looking at the strategic plan, do you understand the objectives (top row)? Can you understand and could you explain the relationship of the strategies (second row) to the objectives?

Be the first choice for health care HR

knowledge

-A known source for the Health Care HR

community

Be a trusted organization

-Deliver quality services that develop

the health care HR profession

Lead a diverse and expansive health care

community

-Engage with, diversify and enhance

membership

Be the influencer of health care HR

workforce policy, best practice and procedures

-Increase reliability and visibility in the health

care community

Develop the resources to

effectively share knowledge

Continually develop and expand

resource and service lines as needed by our

community

Develop a community of

influencers

Support chapter/ regional growth

and business objectives

Collaborate with strategic partners

on workforce issues

55

Platinum Sponsor

3. Now, look at the Value Model in the left hand corner of the strategic plan. What would each of these audiences say about the strategic plan? What do each of these audiences want and what will they get if ASHHRA executes this plan?

56

Platinum Sponsor57

VOLUNTEERING

Daniel ZuhlkeASHHRA Immediate Past Board President,

Vice President, Human ResourcesIntermountain Healthcare, Inc.

58

QUESTIONS & OPEN DISCUSSION

Facilitated byKarmen R. Reid, CCP, PHR

ASHHRA Board Member,Section Head, Salary Administration

Mayo Clinic

59

NETWORKING RECEPTION

Location: Continental Room Mezzanine Level

Sponsored by:

60

Platinum Sponsor61

OVERVIEW OF AGENDA

Karmen R. Reid, CCP, PHRASHHRA Board Member,

Section Head, Salary AdministrationMayo Clinic

62

ADVOCACY UPDATE

Doug JontzAdvocacy Committee Member,

Regional Vice President of Human ResourcesSSFHS – Northern Indiana Region

63

Chapter Leadership ConferenceAdvocacy Committee Review

June 4, 201064

Platinum Sponsor65

• Region 5 – Doug Jontz– CAN, IL, IN, MI, OH, WI

• Region 6 – Steve Hodges, SPHR– IA, KS, MN, MO, NE, ND, SD

• Region 7 – Felicia Miller, M.B.A, SPHR– AR, LA, OK, TX

• Region 8 – Ellen Rehmar, MPA– AZ, CO, ID, MT, NM, UT, WY

• Region 9 – Gail Blanchard Saiger– AK, CA, HI, NV, OR, WA

• At-Large – G. Roger King– James Trivisonno

• ASHHRA Staff Liasons– Stephanie Drake– Jamie Macander

• AHA Liaison– Carla Luggiero

Committee Chairperson – Les Abercrombie

65

• Region 1 – Mike Paruta– CT, ME, MA, NH, RI, VT

• Region 2 – Marcia Telthorster– NJ, NY, PA

• Region 3 – Lee Byrd, SPHR, LALFA– DE, DC, KY, MD, NC, VA,

WV• Region 4 – Jamie Parsons,

SPHR, FACHE– AL, FL, GA, MS, PR, SC, TN

Platinum Sponsor

• Federal Legislation– Annual Hill Visit– ASHHRA E-Mails– HR Pulse Articles– Annual Conference Update

• Labor Relations– IRI Union Organizing Survey– Jones Day/IRI Conferences– Annual Conference Update

66

Platinum Sponsor

• Identify federal legislation and assess its impact on health care employment.– Work with American Hospital Association (AHA)

•Develop position papers– Patient Lifting

• Focuses on the issue that hospitals rely on the nurses’ expertise as to what is right for each patient– Ensuring Patient Safety and Quality Care

• Mandated Staffing Ratios – Focuses on the issue of more funding to increase the supply of nurses, including more graduate faculty and facilities and equipment for training

– Workforce Issues

• Focuses on reasonable immigration laws for foreign nurses, the severe workforce shortages that are anticipated, and the funding needed for nursing and allied health care education funding

•Educate, inform, and persuade our federal legislators•Educate and inform our membership, as well as call to

engage

67

Platinum Sponsor

• Briefings– Lawrence Hughes – AHA Legal Counsel– Carla Luggiero – Senior Associate Director, Federal

Relations– Mike Aitken – SHRM

• Hill visit planning• Lobbying simulation

68

Platinum Sponsor

• Contact with more than 50 members of Congress– Education and information– Relationship building

• Three issues reviewed– Patient lifting– Mandated staffing ratios– Workforce development

• http://www.ashhra.org/ashhra/advocacy/position.html

69

Platinum Sponsor

EFCA – HR 1409/S 560“Card Check” Key Provisions

• H.R 1409/S. 560 introduced 3/10/09• Last Congress, passed House 241-185• Stalled in Senate on 6/26/07– 51-48

• Veto threat

70

Platinum Sponsor

• Several business groupssuggest compromise– Expedited “quickie” elections– Preserve secret ballot with “post card check”– Union access to employees at work place– “Last best offer”

71

Platinum Sponsor

• “We believe EFCA is the best way to solve our broken labor law system” – 4/28/10 -- Fred Azcarte, director, AFL-CIO’s

Voice@Work Campaign

72

Platinum Sponsor

Key Provisions-S. 1788/H.R. 2381

• Requires OSHA to establish a federal standard to require use of engineering control to lift patients and to eliminate manual lifting of patients– Exception: when mechanical lifting would

compromise patient care• Applies to all health care facilities• Establishes “whistleblower” protections, civil

penalties

73

Platinum Sponsor

• Registered Nurse Safe Staffing Act of 2009 (S. 54 – Sen. Inouye)

• Nurse Staffing Standards for Patient Safety and Quality Act of 2009 (H.R. 2273-Rep. Schakowsky)

• National Nursing Shortage Reform and Patient Advocacy Act (S. 1031-Sen. Boxer)

74

Platinum Sponsor

• National Labor Relations Board (NLRB)• Equal Employment Opportunity

Commission (EEOC)• Occupational Safety and Health

Administration (OSHA)• Department of Labor (DOL)

75

Platinum Sponsor

The term “supervisor” means any individual having authority, in the interest of the employer and for a majority of the individual’s work time, to hire, transfer, suspend, lay off, recall, promote, discharge, assign, reward, or discipline other employees, or responsibility to direct them, or to adjust their grievances, or effectively to recommend such action, if in connection with the foregoing the exercise of such authority is not of a merely routine or clerical nature, but requires the use of independent judgment. [29 USC §152(11)]

76

Platinum Sponsor

Independent Contractors

Ergonomics

Restrictions on Overtime

FMLA Expansions

“Persuader Activities”

77

Platinum Sponsor

• Monitor development in union organizing and collective bargaining

• Conduct union organizing surveys– IRI Consultants

• Provide information and education to members– Annual Conference– Jones Day/IRI Conference– E-Mails– IRI Semi-Annual Labor Relations Survey

78

Platinum Sponsor

• ASHHRA Model• Rhode Island Model• State Chapter

– Amend State Chapter Bylaws– Work with your state hospital association– Identify a champion– Identify state legislative initiatives

• State Hospital Association• Newspapers• Legislator’s Newsletters

– Educate state chapter members on advocacy– Engage!

79

Platinum Sponsor

Register Now!June 23, 2010

Advocacy Hill Visit Recap Webinar

FREE TO 1ST 100 MEMBERS

80

Thank You

Questions/Comments?Questions/Comments?

81

ASHHRA CHAPTER MANAGEMENT AWARDS

Karen BurksASHHRA Region 4

Consultant,Director, Human

ResourcesLe Bonheur Children’s

Medical Center

82

Eileen Brown, MPPM

ASHHRA Region 7 Consultant,

Director of Recruitment & Benefits

Valley Baptist Health System

&&

Platinum Sponsor83

2010 Individual Awards

Platinum Sponsor

• Models the Five Competencies• Exemplary Service• Contributes to ASHHRA• Contributes to the Healthcare Human Resources

Profession• Current ASHHRA member for at least 5 years• Cannot be an ASHHRA Board member within the

past 3 years• Must have 3 professional supporting letters

84

Platinum Sponsor

• Trusted counselor or guide• Experienced individual helping and guiding

another individual’s development• National recognition

85

Platinum Sponsor

• President, President-Elect, Treasurer, or Secretary

• Significant contribution to an ASHHRA Chapter

• Excellence in Chapter Management • Distinguished Leadership• Nominee must be an ASHHRA member• Maximum submission is 1 page

86

Platinum Sponsor

• Volunteer Leadership in chapter management

• Significant contributions that advance the health care human resources profession

• Not in the role of an officer

87

Platinum Sponsor

• Professionally authored books, articles, internal or external communications

• Acknowledge contributions made to the Human Resources profession

• Written or Electronic communication• Within the last year• Relevancy to ASHHRA members

88

Platinum Sponsor

Program Description – WHAT??This program recognizes ASHHRA Chapters for their significant achievements throughout the course of the plan year in promoting ASHHRA’s HR Leadership Initiative.™

Program Purpose – WHY??The ASHHRA Chapter Management Four-Star Awards Program is designed to assist you as a Chapter Leader in the efficient and effective management of your chapter.

Eligibility – WHO??All nationally recognized affiliated ASHHRA Chapters may participate. Must have a current approved affiliation agreement on file with the ASHHRA national office for the 2009 program year.

89

Platinum Sponsor

• What do you think are the elements of a successful chapter?

• Why do you submit a chapter management book?

• Why do you not submit a chapter management book?

90

Platinum Sponsor

• Visit www.ashhra.org to view this description of the ASHHRA Chapter Management Four-Star Awards program.

• Assign members of your chapter leadership (e.g. Committee Chairpersons, committee members, etc.) various responsibilities for completion of the areas that are mentioned in this program.

• Identify available resources to assist you in the completion of your program (e.g. Regional Consultant, financial needs, other purchased services, etc.)

• Establish specific target dates for completion, affording you enough time for compilation and submission to ASHHRA in a timely manner.

• Information submitted must be reflective of the calendar year 2010 only.

Please note: All nationally recognized affiliated ASHHRA Chapters may participate. The Chapter must have a current approved affiliation agreement on file with the ASHHRA national office for the 2010 program year

91

Platinum Sponsor

1. Basic Chapter Management2. Advanced Chapter Management

The five (5) ASHHRA HR Leadership Competencies:3. Reach beyond the Expected - HR Delivery4. Embrace New Learning - Healthcare Business Knowledge5. Raise Your Voice - Community Citizenship6. Lead With Your Heart - People Strategies7. Exemplify Excellence - Personal Leadership

92

Platinum Sponsor

1. Roster with ASHHRA members designated2. Membership Campaign3. ASHHRA Promotion4. By-laws and Affiliation Agreement5. President ASHHRA Member6. Budget7. Annual Objectives8. Executive Committee Meetings9. Communication of Meeting Minutes10. Election of Officers to Regional Consultant and ASHHRA

93

Platinum Sponsor

• New Membership Orientation• Chapter Membership Diversity• Chapter By-laws – President-elect must be

ASHHRA member• Chapter By-laws – Secretary must be

ASHHRA member• Chapter By-laws – Treasurer must be

ASHHRA member• Chapter Budget – Treasurer’s Report• Chapter Committees• Chapter funds for President or President-

Elect to attend Annual Leadership Conference

• Chapter nominates an ASHHRA Outstanding Chapter Achievement Award• Chapter nominates an ASHHRA Outstanding Chapter Officer Award

• Chapter distributes at least 2 newsletters via paper or electronic• Chapter conducts Human Resource projects• Regional Collaboration with other ASHHRA

Chapters• National ASHHRA participants• Chapter President or designee attends Annual

Conference• Chapter Website• Advanced Chapter Website• Chapter Leader Position Descriptions• Leadership Transition Meeting• Chapter Leadership Succession Planning• Chapter Reward & Recognition• Chapter Code of Ethics• Promotion of ASHHRA• Contribute to ASHHRA publications• Extra Credit

94

Platinum Sponsor

• Although effective administration has always been the expected norm, HR Leaders are now required to raise their skills – in recruitment and selection, compensation and benefits, human resources development, employee and labor relations, regulations, compliance, and more.

• The “new” expectations for HR delivery demand effective and high-quality programs and services through the utilization of measurement and analysis. HR delivers through: – Systems and Services– Transactional Work– Compliance– Technology Systems and Solutions – Metrics and Benchmarking

12 Points

95

Platinum Sponsor

• Knowing the “business” side of healthcare requires that HR Leaders shape strategies through seasoned judgment and visionary insight.

• As HR transitions to this new role, HR Leaders will be called upon to demonstrate healthcare business knowledge by: – Understanding the delivery of healthcare from the perspective of

consumers, employees, payers, physicians and regulators – Supporting and exhibiting cross-functional capabilities – Applying best practices throughout the organization

10 points

96

Platinum Sponsor

• By understanding the needs of different stakeholders and by being capable of responding to those needs, HR Leaders are invaluable resources for their organizations. As community citizens, they: – Build relationships with internal and external stakeholders by

connecting community to business results – Convene diverse groups to engage them in dialogue about the

role of healthcare in the community – Partner with external communities to promote the

development and growth of healthcare careers – Personally participate in professional organizations, networks,

and community boards

20 points

97

Platinum Sponsor

• When HR leads the way, employee recruitment, retention and satisfaction grow, and business results improve. To ensure the alignment of business strategies with organizational culture, HR Leaders focus on people strategies to: – Capture the hearts and minds of their people – to create the desired culture – Foster meaningful work that supports a high performance environment and

effective delivery of care – Create operating models and structures that support the alignment of

people, strategies and culture – Develop value-based leaders who have the ability to create a shared vision

that delivers results for the organization – A ttract and develop a diverse workforce that meets both the needs

of patients and the community – Ensure that their organizations have talent management and succession

planning in place to sustain delivery of care

20points

98

Platinum Sponsor

• More than any other group, HR is better equipped to address issues of integrity such as ethics, honesty, accountability and business practices. HR Leaders reflect personal leadership through integrity and courage when they: – Champion the mission and vision of their organizations – Display passionate dedication to the mission of healthcare, especially in the

care of patients and families – Inspire, influence and motivate others – Build trust through collaboration and consultation with stakeholders within the

organization – Model transformational thinking and continuous improvement – Focus on achieving exceptionally high standards and are accountable for results – Demonstrate self-awareness and self-motivation – Champion continuous learning and self-growth – Exhibit leadership through community service

24 points

99

Platinum Sponsor100

Platinum Sponsor101

Platinum Sponsor

FOUR STAR• All Basic Chapter Management Items Required, • plus a total of 95 - 109 points

THREE STAR• All Basic Chapter Management Items Required, • plus a total of 70 – 94 points TWO STAR• All Basic Chapter Management Items Required, • plus a total of 40 – 69 points ONE STAR• All Basic Chapter Management Items Required, • plus a total of 20– 39 points

HONORABLE MENTION All Basic Chapter Management Items are Required

102

Platinum Sponsor

• FOUR STAR• $700 awarded plus 3 Membership Certificates

• THREE STAR• $400 awarded plus 2 Membership Certificates

• TWO STAR• $300 awarded plus 1 Membership Certificate

• ONE STAR• $200 awarded plus 1 Membership Certificate

• HONORABLE MENTION• Program Certificate

103

Platinum Sponsor

CHAIRKarmen Reid, Section Head, Salary Admin

Mayo Clinic200 First Street Southwest

Rochester, MN 55905Phone: 507/266-0895

Fax: 507/284-1445EM: reid.karmen@mayo.edu

REGION 1, Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island, Vermont

Lisa McIlwainVice President, Human Resources

Lincoln County Healthcare35 Miles Street

Damariscotta, ME 04543Phone: 207/563-4578

Fax: 207/563-3717EM: lisa.mcilwain@lchcare.org

REGION 2, New Jersey, New York, PennsylvaniaJames Papp

Manager, Organizational DevelopmentDuBois Reginal Medical Center

POB 447DuBois, PA 15801

Phone: 814/375-3227Fax: 814/372-3227

EM: jmpapp@drmc.org

104

REGION 3, Delaware, District of Columbia, Kentucky, Maryland, North Carolina, Virginia, W. Virginia

Lynette Walker, RN, Ph.D.Director, Human Resources

Central Baptist Hospital1740 Nicholasville RoadLexington, KY 40503-1499

Phone: 859/260-6179Fax: 859/260-6069

EM: lwalker@bhsi.com

REGION 4, Alabama, Florida, Georgia, Mississippi, Puerto Rico, South Carolina, TennesseeKaren Burks, Director, Human Resources

Le Bonheur Children’s Medical Center7242 Easterly Lane

Memphis, TN 38125Phone: 901/287-5154

Fax: 901/287-5185EM: burkska@lebonheur.org

REGION 5, Canada, Illinois, Indiana, Michigan, Ohio, WisconsinCarol J. Bank, VP, Human Resources

Divine Savior HealthcarePO Box 387

Portage, WI 53901Phone: 608/745-5620

Fax: 608/745-5181EM: cbank@dshealthcare.com

Platinum Sponsor105

REGION 6, Iowa, Kansas, Minnesota, Missouri, Nebraska, North Dakota, South Dakota

Kenneth Brown, Vice President, Human ServicesPratt Regional Medical Center

200 CommodorePratt, KS 67124

Phone: 620/450-1170Fax: 620/450-1410

EM: kbrown@prmc.org

REGION 7, Arkansas, Louisiana, Oklahoma, TexasEileen Brown, MPPM

Director of Recruitment & BenefitsValley Baptist Health System

2101 Pease StreetHarlingen, TX 78550Phone: 956/389-6548

Fax: 956/389-1990EM: eileen.brown@valleybaptist.net

REGION 8, Arizona, Colorado, Idaho, Montana, New Mexico, Utah, Wyoming

Alisa RathbunVP, HR & Talent ResourcesCentura Health at Home1391 Speer Blvd, Ste. 600

Denver, CO 80204Phone: 303/561-5000

Fax: 303/561-5217EM: alisarathbun@centura.org

REGION 9, Alaska, California, Hawaii, Nevada, Oregon, Washington

Kristen Fox, MBA, SPHR Director, Human ResourcesKadlec Regional Medical Center

888 Swift Blvd.Richland, WA 99352Phone:509/942-2207

Fax: 509/942-2731EM: foxk@kadlecmed.org

CHAPTER OFFICER DIRECTOR(Term expires 12/31/10)

Barry Lindeman, Director, Human ResourcesClark Regional Medical Center

1107 W. Lexington AvenueWinchester, KY 40391Phone: 859/745-3404

Fax: 859/745-3643EM: blindeman@clarkhospital.org

ASHHRA Staff LiaisonRegina Stoker

Phone: 312/ 422-3725, Fax: 312/ 422-4575EM: rstoker@aha.org

Secondary Staff LiaisonSharon Allen

Phone: 312/422-3722Fax: 312/422-4575

EM: sallen@aha.org

Platinum Sponsor

All materials should be received by ASHHRA no later than the announced deadline

Attention: Regina Stoker, ASHHRA, One North Franklin, 31st Floor,

Chicago, IL 60606

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B R E A K

Platinum Sponsor

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BREAKOUT SESSION

Kristen Fox, M.B.A., SPHRASHHRA Region 9 Consultant,

Director, Human ResourcesKadlec Regional Medical Center

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Platinum Sponsor

• How Chapters are using technology to connect with members. Is anyone using Facebook, Linkedin, Twitter?

• Have you seen conference attendance drop because of the economy? What are you doing in response? How are you delivering education? Is anyone using Web technology? Participation and costs?

• How do you reach out to involve senior HR leaders?

• Who in your chapter is responsible for the Chapter Management submission?

• How are Chapters meeting the ASHHRA Awards criteria for working with another Chapter in their region?

• What kind of succession planning do you have for board members and officers?

• How are Chapters using the health care reform toolkit available on the ASHHRA Web site?

• Do Chapters do anything special to attract student members? Do you do anything to leverage student talent in internships or projects?

Please take a moment to review the questions and identify which question you would like to discuss first to ensure that enough time is allotted to the areas of interest for the group.

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LUNCH, CONFERENCE EVALUATION, COMMENTS, CLOSING REMARKS

THANK YOU FOR ATTENDINGHAVE A SAFE TRIP HOME

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