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South Bruce Grey Health Centre (SBGHC) proudly consists of four sites in Chesley, Durham, Kincardine, and Walkerton. Our network of hospitals is an effective, vibrant and fully accredited health care system, committed to providing the finest, patient-centered care with our state-of-the-art diagnostic and therapeutic equipment, well-maintained facilities, and a team of heath care providers that always place the patient at the centre of our caring.

We are very proud of the quality patient care we provide, however, we are always looking for ways we can enhance our services. If you would like to share your experience at SBGHC, comment cards are available at each of our sites, or you can submit your comments at any time via our website.

We have prepared this directory to help better acquaint you with our four hospitals and to make your stay with us as comfortable as possible. If you have any questions, please do not hesitate to ask your care provider.

Regards,

Paul Rosebush, President and CEO

Welcome to South Bruce Grey Health Centre!

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Table of Contents

Please note that we are constantly changing to meet your needs.Information presented may be subject to change.

About UsWelcome Message ..........................2 Mission, Vision & Values ..............…4Patient Declaration of Values ...........5

For Your SafetyPrivacy & Confidentiality ..................6Infection Control ...............................7Safety and Security..........................8Scent Policy .....................................8Smoking ...........................................8

Hospital InformationAccessibility .....................................9Admission .......................................9Animals ..........................................10Accommodation .............................10Bank Machine ................................10Billing .............................................10Cardiac Rehabilitation (Kincardine Site) ............................11Cellular Phones .............................11Charges for Take Home Items .......11Charges for Non-residents of Ontario .......................................11Community Care Access Centre (CCAC) ...........................................11Consent to Treatment ....................11Co-Payment (ALC) .........................11Diagnostic Imaging ........................12Discharge Planning ........................12Donations .......................................12Ethics .............................................12Fire Drills/Hospital Codes ..............12Food Services/Patient Meals .........12Flowers, Parcels and Balloons .......13Gift Shop Hours .............................13Hairdresser/Barber ........................13Help Line ........................................13

Internet .........................................13Laboratory .....................................13Legal – Living Wills and Power of Care ................................14Lost and Found .............................14Mail ................................................14Newspapers/Reading Material .......14Obstetrics/Family Birthing Centre ..14Operating Rooms (Kincardine and Walkerton Sites) ...15Palliative Care ................................15Parking ...........................................15Patient Education ...........................15Patient Information .........................15Patient Lounges .............................16Patient Transfer ..............................16Pharmacy .......................................16Registration and Scheduling ..........16Restorative Care ............................16Satisfaction Surveys ......................17Specialist Services/ Outpatient Clinics ...........................17Special Care Unit (SCU) Services .........................................17Spiritual and Religious Care ..........18Taxis ..............................................18Telephones ...................................18Television .......................................18Valuables .......................................18Volunteers/Greeters .......................18Visiting Hours .................................19

Be Involved in your Health Care....................... 20Hospital Foundations ...... 21Supporting Advertisers Index ................................. 22

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Mission, Vision & ValuesYOUR HEALTH IS THE CENTRE OF OUR CARING

Our MissionOur commitment is to provide high quality health care services to our rural communities by providing primary care, and some secondary care, with community and other health care providers.

Our VisionOur vision is to be an innovative and forward-looking health care organization that responds proactively to the changing needs of the rural communities that we serve. Our Board and staff will be recognized for their commitment to creating local systems of integrated health services.

Our ValuesLeadership

• Creation of a vision• Recognition of opportunities to realize that vision• Inspiration for integrity, openness, honesty, loyalty through pursuit of our

common visionIntegrity

• Fostering honesty, transparency and fairness in all decisions and behaviours• Promotion of ethical decision making

Excellence• Commitment to continuous improvement through innovation and education• Promotion and enhancement of a culture of professionalism and competence

Compassion• Caring and sensitivity to the needs and feelings of others• Respect for our patients and each other

Accountability• Taking ownership of words, decisions, actions and outcomes

Teamwork• Commitment to improving patient outcomes through the dependable,

co-operative and productive use of skills and experience• Working together to create a safe environment for patients and staff• Taking responsibility as a team member for creating a positive working

environment and having a healthy work/life balance

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South Bruce Grey Health Centre Patient Declaration of Values

I will...

Quality

RespectVo i c e P a t i e n t s

J u l y 1 5 , 2 0 1 1 D r a f t 1 . 1

I will...

I will...

Sta - Doctors - Volunteers - Board o

f Dire

ctors -

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Privacy, Confidentiality and Transparency

Personal Health InformationSBGHC is committed to protecting the privacy of personal health information and places the highest value on openness, transparency and accountability. The collection, use, disclosure and management of personal health information is governed by Ontario’s Personal Health Information Protection Act (PHIPA): www.e-laws.gov.on.ca/navigation?file=home&lang=en. To request access to these records or to correct your personal health information, you will have to complete an access request from the Health Records Department.

As we are committed to ensuring that your privacy is protected, we take all necessary steps to comply with PHIPA and to safeguard your information. To learn more about the hospital’s use and disclosure of personal health information, please visit our website: www.sbghc.on.ca/Patients___Visitors/Privacy.

Business InformationUnder Ontario’s Freedom of Information and Protection of Privacy Act (FIPPA), any member of the public may request access to any records held by SBGHC. For a listing of the types of records kept at the hospital, please visit our website: www.sbghc.on.ca/Freedom_of_Information_.

Personal InformationPersonal information held by SBGHC is protected under FIPPA. Any individual has the right to request access to any records held by the hospital containing his/her own personal information. To request access to these records or to correct your personal information, you will have to complete an access request from the website listed under Business Information. For a complete list of the types of records held at SBGHC that may include personal information, please visit the hospital website: www.sbghc.on.ca/Freedom_of_Information/Directory_of_Corporate_Records_and_Personal_Information_Banks_4.

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Infection ControlWhat is Hand Hygiene? Hand hygiene (or hand washing) removes the visible soil and kills the germs that may be on your hands. Good hand hygiene can be done by using an alcohol based hand rub or using soap and running water.

Hand hygiene stations (containing alcohol-based hand rub) can be found at the entrances to each hospital as well as throughout the building. Please use them when entering and exiting any patient care areas.

Posters on Hand HygieneAt SBGHC we want our patients and staff to know how we are doing with hand hygiene and to feel comfortable talking about it.

In various locations throughout the hospitals, you will see posters about the hand hygiene practices at that site. These posters will:

• Tell you how well that site is doing at cleaning their hands before entering a patient’s room and providing care; and

• Tell how well the site did last quarter compared to this quarter.

If you have any questions about these posters, or about SBGHC’s commitment to hand hygiene please contact our Infection Control Manager at ext. 4312.

Sometimes there is a coloured (isolation) sign placed on your door. What does isolation involve?

• You will be placed in a private room or you may share a room with someone else who has the same germ.

• A sign will be placed on your door and chart to alert hospital staff and visitors that you require this isolation.

• Staff caring for you should wear gloves and gowns and sometimes a mask to prevent them from carrying the germ to other patients.

If you are a patient in isolation, it is very important that:• Staff, doctors, family and friends clean their hands before and after contact

with you.• You wash your hands after using the bathroom and before leaving your room. • While you can walk in the hallways, avoid areas used by patients, staff and

visitors. You may have to wear a mask and/or gown.• If you have uncontrolled diarrhea or open draining wounds, you will be asked

to remain in your room.

Can family & friends visit me if I am in isolation?There is no reason to restrict your visitors. Visitors should always wash their hands before their visit with you and wear a gown and gloves. When they are ready to leave, they should remove the gown and gloves and immediately wash their hands. It is unlikely that your family will catch this germ if they wash their hands well.

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Safety and SecuritySBGHC is committed to providing the safest environment possible for our staff, students, volunteers, patients and visitors. We will:

• Promote education, mutual respect, cooperation and understanding to prevent and manage aggressive behavior and intimidating actions.

• Not tolerate any form of aggressive behaviour, violence, threat of violence and/or intimidation by any staff member or members of the community.

• Not tolerate any individuals displaying any type of aggressive behavior either verbally or in a physical manner not related to a medical condition. They will be requested to leave the hospital immediately.

• Notify police if the individual fails to leave immediately. • Provide a secure environment for moms and babies at all times.

Hospital staff and volunteers are easily identified by their photo identification badge. Please notify a staff member immediately if you observe any suspicious activity or individuals, if you have any security concerns, or if you have lost a personal item.

Scent PolicyDue to allergies among the public, patients, and staff, our hospital has adopted a scent free policy. Please refrain from wearing perfumes, aftershaves, scented hair sprays, hand lotions, etc., while you are visiting SBGHC.

SmokingAs part of our commitment to the health of our patients, visitors and health care workers, our buildings and properties are 100% smoke free.

Smoking is not permitted indoors or outdoors on any property owned by SBGHC, including parking lots, walkways and lawns.

Thank you for supporting a healthy environment.

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Hospital InformationAccessibilityThe Ontarians with Disabilities Act, 2001 (ODA) was enacted to improve opportunities for people with disabilities and to provide for their involvement in the identification, removal and prevention of barriers to their full participation in the life of the province.

The ODA requires each hospital to prepare an accessibility plan and review it annually. SBGHC’s Accessibility Plan was developed with community consultation in 2004 and continual improvements have been made each year to increase the accessibility of: the four hospital sites, policies, programs, practices and services for patients and their family members, staff, health care practitioners, volunteers and members of the community with disabilities.

Effective January 1, 2010, SBGHC was required to comply with the Accessibility for Ontarians with Disabilities Act, 2005, Customer Service Standard. The standard is part of new legislation that will create a barrier free Ontario for people with disabilities. SBGHC is committed to fulfilling the requirements of the Act and providing patient and family centered care to people with disabilities.

Admission All personal information (necessary for hospital and government records) will be considered strictly confidential (see page 6). It is important that you make staff aware if you have a Health Care Directive or if you have been in a hospital out-of-province during the past year.

Be sure to bring:• Ontario Health Card – Your Ontario Health Insurance Plan (OHIP) will cover

all your in-hospital costs except for: • Preferred accommodation (semi-private or private accommodation)• Telephone • Television• Non-urgent transportation

• Other Health Insurance Cards (supplementary insurance information)• Medications – Please bring a list of current medications. If you are to

continue on a medication not on our formulary, your own medications will be issued to you. You may be asked to arrange for a family member to bring these medications to the hospital. You are requested not to self-administer medications while in hospital. It is important that the physician knows what medications you are on. You are responsible upon discharge to ensure you have your home medications and dosette. Please give all of your medications

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to the nurse and we will return them when you are discharged. Please tell your doctor and nurse if you are allergic to any medications or suffer from any other allergies. If you have any questions about your medications, your doctor, nurse, or hospital pharmacist will assist you.

• Personal items - You should bring only necessary personal toiletry articles such as a toothbrush, toothpaste, comb and brush, shaving items, or cosmetics (no scented products – see page 8). Although the hospital provides patient gowns, you may want your own pyjamas or nightgown together with a bathrobe and slippers. Bring your own mobility aids (cane, walker) including proper fitting shoes and slippers.

Please do not bring: valuable papers or documents, scented personal care products, items of sentimental value, jewelry or expensive clothing, large amounts of cash, alcoholic beverages, TV, DVD players, radios, or plug-in appliances unless otherwise approved by staff.

The hospital cannot accept responsibility for lost, stolen or damaged personal articles and/or money. If you are unable to send valuables home, please ask a nurse to place item(s) with Registration for safekeeping.

AnimalsIn general, animals can be brought in to the hospital only under the following conditions:

• The animal is a designated Service Animal.• The animal is part of the St John Ambulance Therapy Dog Program or similar

approved program.• It is deemed that a short visit by a personal pet would be beneficial for the

well-being of the patient. The Director Patient Care or delegate approves such visits within the hospital. Animals must have vaccinations up to date.

AccommodationOur Patient Registration staff will make every effort to provide you with the type of accommodation you request. Our hospital provides standard ward, semi-private, and private rooms. Semi-private and private rooms (if requested by you) do cost more and must be paid by you or your insurance company. If you have insurance coverage, please let our staff know.

Bank MachineA 24-hour bank machine is located only at our Kincardine site, next to Registration.

BillingPatient Accounts can be settled at Patient Registration.

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Cardiac Rehabilitation (Kincardine Site)Patients are required to have a physician’s referral. Cardiac Rehabilitation is an individualized program of exercise and education designed to help you live a healthier lifestyle and reduce your risk of future heart events.

Cellular PhonesThe use of wireless devices in patient care areas shall be controlled to maintain a safe and supportive patient care environment, and to protect patient privacy and the confidentiality of information. This is especially true when taking photographs with any kind of phone or device within the hospital.

Charges for Take Home ItemsWhen items such as canes, crutches, some medications, etc., are supplied before your discharge, the cost will be charged to you. Walkers and wheelchairs are hospital property and are not to be taken out of the hospital. Payment for items can be made at Patient Registration.

Charges for Non-residents of OntarioAny patient who is not a resident of Ontario is charged a rate set by the Ministry of Health, based on the actual cost of the hospitalization.

Community Care Access Centre (CCAC)If you are assessed and it is determined that you require home care, CCAC is a community agency that works with the hospital to help patients and their families plan a smooth discharge to the community with the right supports in place. CCAC staff may see you in hospital if you need help at home and they can provide information about other community health support services.

Consent to TreatmentYou may be asked to sign a consent form for certain tests, procedures and treatments, including transfusions of blood and blood products. Before signing, ensure you know the benefits and risks of having treatment and the risk(s) associated with not having the treatment. If you want more information or have questions before signing, talk to your doctor. You have the right to refuse treatment, but please ensure you are fully informed before making your decisions.

Co-Payment (ALC)Co-payment may commence when a patient is in an acute bed and has been designated as an Alternative Level of Care (ALC) patient awaiting a nursing home bed.

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Diagnostic ImagingDiagnostic Imaging (includes Bone Densitometry, CT Scanning, Mammography and Ultrasound) is open from 8:00 – 4:00, Monday to Friday, at all of our locations. All patients must check in at the Registration desk upon arrival at the hospital.

If you have to come to the hospital for a test, always bring your health card with you to your booked appointment time and your requisitions from your physician.

Discharge PlanningThe health care team will assess your discharge needs from the time you are admitted as a patient. Questions regarding your health care will be answered before discharge. Prescriptions and follow up appointments, if necessary, will be given on the day of discharge. The Community Care Access Centre (CCAC) is available and able to answer questions on home care services. Please see the Patient Transfer section (page 16) for information on transportation arrangements to get you home.

DonationsDonations can be made directly to the South Bruce Grey Health Centre or to our supporting Foundations and Auxiliaries. For more information, please see page 20.

EthicsThe Hospital has a comprehensive ethics program. If you or your family experiences an ethical issue/concern, ask a nurse to explore the issue with you and they will contact one of the Ethics Committee members.

Fire Drills/Hospital CodesFire exits are clearly marked throughout the building. In the event that the fire alarm sounds, please remain calm. Return to your room and await instructions from the SBGHC staff as they are trained in dealing with emergency situations.

Your cooperation is essential. Elevators will be shut down; patient rooms and hallway doors will be closed until an “ALL CLEAR” announcement is made on the speaker system. If you should discover a fire, pull the nearest Fire Alarm (if possible) and call for assistance immediately.

Fire prevention is everyone’s responsibility – please report any unsafe conditions you see. Fire drills are conducted routinely for your added safety.

Food Services/Patient MealsA variety of food, snacks and beverages are available 24 hours a day at all four locations from vending machines in the food court areas.

Patient meals are served between 8:00-8:30 a.m. for breakfast, 12:00-12:30 p.m. for lunch and 5:00-5:30 p.m. for dinner. Upon admission, nursing staff will ask patients about any diet restrictions or allergies – your diet is ordered by your physician.

Registered Dietitians provide inpatient and outpatient diet counseling services at all sites.

Visitors may purchase a meal tray in advance of meal service.

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Flowers, Parcels and BalloonsThese will be delivered to your room and we ask that no latex balloons be brought onto the premises. In accordance with our scent free policy, fragrant flowers (such as lilies and hyacinths) are not permitted in patient care areas.

Gift Shop HoursChesley: Monday to Friday from 2:00 - 4:00 p.m.Durham: No gift shopKincardine: Monday to Friday from 11:00 - 4:00 p.m.Walkerton: Monday to Friday from 10:00 - 4:00 p.m. (located on first floor)

Hairdresser/BarberThis service can be arranged by yourself or your family. Please notify the nursing staff of any appointments.

Help LineThere is an installation and monthly charge for this service. To arrange for this service, contact Registration staff.

Internet Please inquire at Registration if you require internet access.

LaboratoryOutpatient Hours at all sites: Monday to Friday from 8:00 a.m. - 2:30 p.m. (Statutory holidays excluded).

There may be special preparation for testing to be performed. Please contact the laboratory closest to you to ensure that you are informed of any special precautions or preparation prior to arrival at the laboratory. Patients must register at the Registration Desk for all laboratory testing prior to coming to the lab.

Chesley: 519-363-2340 ext. 3114Durham: 519-369-2340 ext. 5213Kincardine: 519-396-3331 ext. 4301Walkerton: 519-881-1220 ext. 2416

Location: Main floor of each site.

Services: The laboratory provides a broad range of testing, both within the department and by referral to other testing laboratories. The following range of tests is available for our inpatients, emergency patients, and outpatients:

• Clinical Chemistry and Special Chemistry • Hematology • Transfusion Medicine • Microbiology • Anatomic Pathology and Cytology • Serology

Our main referral laboratories are Grey Bruce Health Services, Hospital In-Common Laboratories, London Health Sciences Centre, and Public Health Laboratories.

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Legal – Living Wills and Power of CareSBGHC, in your best interest, has the ability to make your wishes regarding treatments known to all doctors and nurses who may care for you while you are a patient here. You could be admitted as the result of an accident or prolonged illness and, if this happens, we would like to make sure we are following a course of treatment which you fully understand and approve of.

You may wish to discuss this with your doctor or nurse to make sure your wishes are respected. If you have already signed a living will, advance directive, power of attorney for personal care or similar document, we encourage you to provide us with a signed copy on admission. This ensures your wishes are known.

Lost and Found If you have lost an item or are reporting a found item, please contact the Registration desk. SBGHC is not responsible for any lost or stolen personal items, either within the hospital or parking lots.

MailIncoming mail will be delivered to your room daily and outgoing mail can be left at the Registration desk. Any mail received after your discharge will be sent to your home address.

Newspapers/Reading MaterialNewspapers are available at our Gift Shops – see page 13 for hours and locations. Book carts are located outside each gift shop (payment by “donation”).

Obstetrics/Family Birthing CentreSBGHC’s Family Birthing Centre, located at our Walkerton site, features:

• Prenatal and postnatal care• Large birthing suites, en suite washrooms with jacuzzi tubs,

kitchenette facilities • Labour support (one to one nursing care) • Postnatal follow-up clinic 48 hours after discharge

How do I access this service?Speak to your family physician for a referral to the SBGHC Family Birthing Centre. If you do not have a family physician, visit our website for a list of the physicians who are accepting new patients for obstetrical care.

To take a video tour of our Family Birthing Centre, visit www.sbghc.on.ca/Programs___Services/Family_Birthing_Centre.

Operating Rooms (Kincardine and Walkerton Sites)Hours of operation: Monday to Friday 7:30 a.m. - 3:30 p.m. On call for emergencies at the Walkerton site only. General surgeons are available at both sites.

Services:• Cancer surgeries – melanoma, breast, colon• Caesarian sections • Dental – adult and pediatric - restorations, extractions• Endoscopic procedures – EGD and colonoscopy• Endoscopic Carpel Tunnel release • ENT – ear tube insertions, septoplasty, tonsillectomy, adenoidectomies• Excisions, revisions• Laparoscopic Surgeries – Gall Bladder, Hernia, Bowel Resection,

Appendectomy, Tubal Occlusions, • Hernia Repair: Umbilical, Incisional, Inguinal hernias• Vasectomies

How do I access this service and find out more?Speak to your family physician for a referral. To have a tour of our Operating Room and find out how to prepare for surgery, watch our video on our site: www.sbghc.on.ca/Programs___Services/Specialized_Services/Outpatient_Clinics_

Palliative CareSBGHC works with a variety of health care partners and provides palliative care at all of our sites. We offer spacious, private rooms and strive to provide a safe, comfortable environment for patients and families.

ParkingSBGHC has paid parking which costs $3.00 per exit . There is 30-minute free parking at all sites to enable patient drop off and pick up. Should you need to come to SBGHC on a frequent basis, a monthly pass card can be purchased at Registration at a reduced rate. Proceeds from paid parking help maintain health care services at our four sites.

Patient EducationOur goal is to help our patients participate and help manage their own health care, improve their health status, follow an agreed-upon treatment and access services. Education material is available (pertinent to your condition) and you are encouraged to ask questions.

Patient InformationPatient room numbers and telephone extensions are provided by Registration. See “Telephones” for extensions for the other sites.

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Operating Rooms (Kincardine and Walkerton Sites)Hours of operation: Monday to Friday 7:30 a.m. - 3:30 p.m. On call for emergencies at the Walkerton site only. General surgeons are available at both sites.

Services:• Cancer surgeries – melanoma, breast, colon• Caesarian sections • Dental – adult and pediatric - restorations, extractions• Endoscopic procedures – EGD and colonoscopy• Endoscopic Carpel Tunnel release • ENT – ear tube insertions, septoplasty, tonsillectomy, adenoidectomies• Excisions, revisions• Laparoscopic Surgeries – Gall Bladder, Hernia, Bowel Resection,

Appendectomy, Tubal Occlusions, • Hernia Repair: Umbilical, Incisional, Inguinal hernias• Vasectomies

How do I access this service and find out more?Speak to your family physician for a referral. To have a tour of our Operating Room and find out how to prepare for surgery, watch our video on our site: www.sbghc.on.ca/Programs___Services/Specialized_Services/Outpatient_Clinics_

Palliative CareSBGHC works with a variety of health care partners and provides palliative care at all of our sites. We offer spacious, private rooms and strive to provide a safe, comfortable environment for patients and families.

ParkingSBGHC has paid parking which costs $3.00 per exit . There is 30-minute free parking at all sites to enable patient drop off and pick up. Should you need to come to SBGHC on a frequent basis, a monthly pass card can be purchased at Registration at a reduced rate. Proceeds from paid parking help maintain health care services at our four sites.

Patient EducationOur goal is to help our patients participate and help manage their own health care, improve their health status, follow an agreed-upon treatment and access services. Education material is available (pertinent to your condition) and you are encouraged to ask questions.

Patient InformationPatient room numbers and telephone extensions are provided by Registration. See “Telephones” for extensions for the other sites.

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Patient LoungesThese are available to all patients and their families and consideration should be shown to other patients who may be relaxing in the lounge.

Patient TransferIt is the responsibility of the patient and/or family to arrange and pay for transportation home when you are discharged from SBGHC after an emergency visit, appointment or hospital stay. This includes transportation to long-term care facilities.

Transfer to another hospital for care related to your current admission remains the responsibility of SBGHC.

If a family member or friend is not able to provide transportation home, there are several service providers available for a fee.

Private Stretcher (vehicles that provide stretcher service)Voyageur .......................................................................1-855-263-7163Hoffman’s....................................................................... 1-877-237-3631Huron Patient Transfer .................................................. 1-877-286-5906Cross Country ............................................................... 1-877-615-1030

Other (vehicles that provide wheelchair service)Voyageur .......................................................................1-855-263-7163Saugeen Mobility and Regional Transit (SMART) ........ 1-866-981-2504Moving Grey Bruce .......................................................1-888-660-6048

Pharmacy (Durham Site)Durham Apothocary Remedy’s Rx (519) 369-5330

Hours of operation: Monday-Thursday 9:30 AM – 6:00 PM Friday 9:30 AM – 5:00 PM Saturday 10:00 AM – 4:00 PM

Services: delivery, blister packaging, specialty compounding, passport photos

Registration and SchedulingRegistration is located at the Emergency entrance of most sites. This centralized approach helps us provide efficient and high quality service. Please report to this area upon your arrival at the hospital.

Restorative CareSBGHC’s 10 bed Restorative Care unit helps patients regain their independence after the acute phase of an illness with the expectation that they will be able to return home.

For suitable candidates, the program serves as an alternative option to applying for placement in a Long Term Care facility.

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Patients care for themselves (dressing, bathing, taking medication) with assistance if required, and participate in daily activities designed to regain strength and independence.

The support team includes an Occupational Therapist, Physiotherapist, Nurses, Personal Support Workers (PSW) and an Occupational Therapy/Physiotherapy Assistant.

How do I access this service?Patients from all of the hospital sites in Grey and Bruce Counties are screened by Community Care Access Centre (CCAC) Case Managers for program eligibility.

For more information on Restorative Care, please contact Maureen Rydall, Program Manager (519) 363-2340.

Satisfaction SurveysYou may receive a patient satisfaction survey after you leave the hospital. Your opinion is important to us as we continually strive to improve services for our patients and their families. All surveys are kept confidential through our external provider.

Specialist Services/Outpatient ClinicsSBGHC proudly hosts the following clinics:

• Audiology/ENT• Cardiorespiratory• Diagnostic Imaging (see page 12)• Dermatology• Endocrinology• Gastroenterology• Gynecology• Internal Medicine• Laboratory (see page 3)• Nutrition Services• Pediatrics• Perioperative (see page15)• Respirology• Urology

Visit our website for more information on SBGHC’s programs and services: www.sbghc.on.ca/Programs___Services/Specialized_Services/Outpatient_Clinics_.

Special Care Unit (SCU) ServicesSCU units are located at each of our sites for critically ill patients requiring intensive nursing.

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Spiritual and Religious CareAt SBGHC, we recognize that spiritual care is as important as physical care. Registration and nursing staff will ask whether you do or don’t have a religious preference upon admission. If you would like your clergy (faith leader) to visit, please ask your nurse or family member to contact them. If you have no specific religious affiliation and a visit is desired, please notify your nurse and the Hospital Chaplain will be contacted. Community clergy and faith leaders come into the hospital regularly to visit members of their congregations. The Day Chaplain can help to connect you with them or make arrangements to visit you at your request.

TaxisYou can ask Registration or a nurse to call a taxi for you or give you the numbers of local providers. This service will be used at your expense.

Telephones A daily rate applies for telephone hookup and patients are responsible for long distance charges. For local calls at each location, dial 9 to get an outside line.

Depending on which site you are at (see below), please call Registration staff who will assist you in making long distance calls:

Chesley: 7504 Durham: 7505Kincardine: 7503 Walkerton: 7501

For cell phone use, see under “Cellular Phones” page 11.

TelevisionA television can be rented at a daily rate and there is an initial fee for headphones. Apply at the Registration desk.

ValuablesAll valuables must be kept at home. The Hospital is not responsible for the loss of any personal items.

Volunteers/GreetersGift Shop: Volunteers manage the Gift Shops, which serve the needs of patients, staff and daily visitors. Funds raised help support the hospitals through equipment purchase, etc.

Greeter: Volunteer Greeters may be stationed at the Emergency entrance of some locations to assist patients and visitors.

If you are interested in volunteering, please visit our website for more details: www.sbghc.on.ca/Careers___Volunteers/Volunteering_at_SBGHC_.

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Spiritual and Religious CareAt SBGHC, we recognize that spiritual care is as important as physical care. Registration and nursing staff will ask whether you do or don’t have a religious preference upon admission. If you would like your clergy (faith leader) to visit, please ask your nurse or family member to contact them. If you have no specific religious affiliation and a visit is desired, please notify your nurse and the Hospital Chaplain will be contacted. Community clergy and faith leaders come into the hospital regularly to visit members of their congregations. The Day Chaplain can help to connect you with them or make arrangements to visit you at your request.

TaxisYou can ask Registration or a nurse to call a taxi for you or give you the numbers of local providers. This service will be used at your expense.

Telephones A daily rate applies for telephone hookup and patients are responsible for long distance charges. For local calls at each location, dial 9 to get an outside line.

Depending on which site you are at (see below), please call Registration staff who will assist you in making long distance calls:

Chesley: 7504 Durham: 7505Kincardine: 7503 Walkerton: 7501

For cell phone use, see under “Cellular Phones” page 11.

TelevisionA television can be rented at a daily rate and there is an initial fee for headphones. Apply at the Registration desk.

ValuablesAll valuables must be kept at home. The Hospital is not responsible for the loss of any personal items.

Volunteers/GreetersGift Shop: Volunteers manage the Gift Shops, which serve the needs of patients, staff and daily visitors. Funds raised help support the hospitals through equipment purchase, etc.

Greeter: Volunteer Greeters may be stationed at the Emergency entrance of some locations to assist patients and visitors.

If you are interested in volunteering, please visit our website for more details: www.sbghc.on.ca/Careers___Volunteers/Volunteering_at_SBGHC_.

Visiting HoursVisiting Hours: 2:00-8:00 PM

Obstetrical Visiting Hours: 2:00-4:00 PM, 7:00-8:00 PM

Do not visit if you have a cold, fever or feel unwell.

• Special consideration is given to seriously ill patients and children. Extended hours are considered upon request.

• Visitors may be requested to leave the patient’s room during special procedures.

• Please limit visitors to two at a time. Visitors that are too noisy or causing a disturbance may be asked to leave.

• Children under 12 years of age are discouraged from visiting. When visiting, they are required to be supervised at all times.

• During visiting hours please be considerate of other patients.• If privacy is needed for visiting, please speak to the nursing staff.

Thank you for working with SBGHC to ensure that every one of our patients has a positive patient experience.

If you have any concerns, please let your nurse know.

You are always welcome to contact our CEO at (519) 370-2417, or send us your comments through our website: www.sbghc.on.ca/contact_us.

20 www.sbghc.on.ca

Be Involved in your Health CareOne of the keys to getting the best health care is to be an active member of your health care team. This means taking part and being involved in every decision about your care. This also means asking questions of your health care team so that you can make informed choices, coming prepared for your medical treatments, and knowing what to do when you go home.

You should understand as much as you can about any:• Medical problem you have (your diagnosis)• Treatment or procedure you will have• Medicine you should take and how to take it

Here are some good questions to ask:• “What should I do when I go home?”• “What should I tell my family about my care?”• “Can you tell me more about my medical problem?”• “What does this test or treatment involve?”• “What is the purpose of this test or treatment?”• “Are there any other options?”• “What should I do (or not do) to get ready for a procedure?”

Tell a member of your health care team about your past illnesses and your current health condition. You are the one who knows the most about your health. Tell the members of your health care team everything you can, even if you think they already know, and even if you think it is not important.

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Hospital FoundationsAll four SBGHC hospital sites have Foundations that work with their respective communities to raise funds for equipment, upgrading facilities or participating in special projects.

Thank you for your support. Your commitment enables the SGBHC hospitals to continue to provide the best possible care for our communities.

For information on donations, bequests, or volunteering, please contact a staff member by telephone or through their website and they can obtain the information you need.

Chesley & District Health Services Foundation:Telephone: 519-370-2423

www.chesleyfoundation.ca/

Durham and Community Health Care Foundation:Telephone: 519-369-2340 ext. 5267

www.durhamfoundation.ca

Kincardine & Community Health Care Foundation:Telephone: 519-396-3331 ext. 4342

www.kincardinefoundation.ca

Walkerton & District Hospital Foundation:Telephone: 519-881-0441

www.walkertondistrictfoundation.ca

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Your Health Care Be Involved

www.oha.comFunding for this project was provided by the Ontario Ministry of Health and Long-Term Care

Be involved in your health care. Speak up if you have questions or concerns about your care.

Tell a member of your health care team about your past illnesses and your current health condition.

Bring all of your medicines with you when you go to the hospital or to a medical appointment.

Tell a member of your health care team if you have everhad an allergic or bad reaction to any medicine or food.

Make sure you know what to do when you go homefrom the hospital or from your medical appointment.

Directions to each of our locations

Chesley39-2nd Street S. E.Chesley, ONN0G 1L0Telephone: 519-363-2340Fax: 519-363-9871

Durham320 College Street Box 638Durham, ONN0G 1R0Telephone: 519-369-2340Fax: 519-369-6180

Kincardine43 Queen StreetKincardine, ONN2Z 1G6Telephone: 519-396-3331Fax: 519-396-3699

Walkerton21 McGivern St. W. Box 1300Walkerton, ONN0G 2V0Telephone: 519-881-1220Fax: 519-881-0452

www.sbghc.on.ca