Welcome to QSC Introduction Quality Service Certification, Inc. Teamwork Builds Great Futures! A Proud Partner of United Country Real Estate To sign up

Welcome to QSC Introduction

Quality Service Certification, Inc.

Teamwork Builds Great Futures!

A Proud Partner of United Country Real Estate

To sign up for an upcoming Introduction to QSC Webinar, please call QSC: (888) 547-4772 Email: [email protected]

Hi, I’m Kevin Romito Director of Membership for QSC

QUALITY SERVICE CERTIFICATION


And United Country—Going to Extreme And United Country—Going to Extreme Measures to Better Your BusinessMeasures to Better Your Business

Making Results Known


Making Excellent Service The Highest StandardMaking Excellent Service The Highest Standard

YOU CAN RATE THE SELLER OF A $100 BASEBALL CARD ON ebay. BUT WHAT ABOUT THE LISTING AGENT FOR A $500,000 HOME?

HOW DOES THAT AGENT RATE?

Listen to What Consumers are Saying


“I look up the ratings on any stock I buy. I look up the ratings on the company. I look up everything. So I think in this day and age it would be extremely helpful to have an real estate rating system as long as you can be assured that the surveys were current.”

Consumer: Carla Barela



“You can’t build a reputation on what you say

you’re going to do.”~Henry Ford

A Proud Partner of United CountryA Proud Partner of United Country



“But you can build a reputation based on

what you do!”


UCRE & QSC Partnership


Teamwork Builds Great Futures!

Thanks to United Country Real Estate what you’re about to see is significantly subsidized to make it very affordable.

Your Challenges• Staying ahead of competition

• Customer loyalty

• Getting listings

• Showing value to consumers

• Number of agents competing for business

• High number of competing companies that are discounting

• Sustaining commission rate

• Getting repeat business

How We Help Better Your Business


• Provide system for excellent customer service delivery

• Teach service providers to use Guarantees

• Invite feedback through Surveys

• Deliver results through Q Reports

• Initiate opportunity for growth and improvement

• Help consumers feel secure in their selection of a service provider/company

Proven Resources for Professionals

Measurable Results for Consumers

CSR

Training & Certification Guarantee

Objective Assessment

Real-TimeFeedback

Consumer-centricService

5 Proven Steps To Success


12

3

4

5

Since all of your competitors make the claim of great service…

How and Why should a prospective client choose you?


Listen to What Consumers are Saying


Judy: “All sales associates say that they’re the best.”

QSC: And how do you know they’re the best?”

Mark: “Well, you don’t. You’re just taking their word for it—you don’t know. You’re just taking a chance and, if you have something where you can look at the ratings that people like ourselves have done, then you can feel like you’ve probably got a pretty good picture of what that agent does.”

Consumers: Judy and Mark Holcomb, Texas

You say your service is great…Doesn’t everybody?


How can you stand out to a consumer?

How does a consumer know who is the best?

Getting Started: 5 Easy Steps


1. Get certified2. Use a Guarantee for all clients3. Survey your clients4. Gain valuable feedback from your clients5. Flaunt your Customer Satisfaction Rating


Easy to become

Quality Service Certified®

Tele-Seminar – $105

NEXT CLASS: NEXT CLASS: TBATBA

<date><date> Training Cost: Training Cost: ($105)

9:00 – 10:30 a.m.9:00 – 10:30 a.m. PACIFIC TIME!

For future Tele-Seminar schedules visit

www.UnitedRealEstate.com

Survey’s are paid for by UC Affiliate - $3.50 per surveyOnline – Internet based training QSC-UC Online Training

$75

*$50 annual designation renewal begins as you enter your second year of the program


Quality Service Assurance Survey©- Objective Assessment

• Professionally developed – consumer research based questions

• Independently delivered, administered and managed

• Tested and refined by use with over 500,000 consumers

• 32% consumer response rate

• Objective and detailed client feedback

• Offers both quantitative data analysis and written client comments

• Timely Internet based reporting technology (Q Reports™ system)

• Statistics, graphs and charts offer effective marketing tools

• Results offer third-party endorsement and credibility


Quality Service Assurance Survey©- Objective Assessment

Additional Survey Options and Resources

• Buyer and seller surveys available in Spanish

• Commercial surveys – buyer and seller

• Commercial lessor and lessee surveys

• Mortgage borrower satisfaction survey

• New – QSC Auction Certification and surveys

Q Reports™ System

Internet based

Virtual real time, feedback/reportingHierarchal analysis (up to seven levels)

Comparative Data

Easy to Use – Intuitive with graphics

Objective – third party presentation

Dozens of Applications, Uses


Q Reports™ Delivering data that matters

CSR: Customer Satisfaction RatingAn average of the “overall” satisfaction rating of all returned surveys; available to consumers after 4 or more returned

Review of survey results provides Professionalwith timely feedback,

recognition, reinforcement and improvement

opportunities

Improvement Opportunity

Recognition

Reinforcement

Testimonial

Improvement Opportunity

Agents, Brokers/Owners, and QSCPartnering

Relationships

Reputations

Results

Trust


Trust is the basis for beginning, maintaining, and sustaining relationships

To Enhance


Comparative Analysis per Thousand Transactions

51

102

23

6467

153

41

90

0

20

40

60

80

100

120

140

160

180

QSC Agents Traditional Agents

Buyers Less than Satisfied (includes neutral)Buyers Dissatisfied & Very DissatisfiedSellers Less than Satisfied (includes neutral)Sellers Dissatisfied & Very Dissatisfied

Measurably Reducing Client Service Dissatisfaction

Measurable Results

QSC vs. non- QSC Professionals

• 44% increase in very satisfied clients

• 69% decrease in dissatisfied clients*

• 50% increase in likeliness of repeat and referral sales

* For many QSC client companies this effects a 10-30% reduction in E&O premiums

QSC Sales Professionals:


• Attract more clients Attract more clients • Increase the value of service provided to their clients Increase the value of service provided to their clients • Earn more referrals Earn more referrals • Provide better service to customers Provide better service to customers • Increase customer loyalty Increase customer loyalty • Offer an alternative to commission discounting Offer an alternative to commission discounting • Differentiate themselves from the crowd Differentiate themselves from the crowd

Join QSC Today and show the world how great you really are!




And United Country—Going to Extreme And United Country—Going to Extreme Measures to Better Your BusinessMeasures to Better Your Business

http://www.QualityService.org

http://www.QualityCertified.org

http://www.QReports.com

QSC - The Total Solution

More than just talk or a claim…An integrated suite of resources delivering

proven, measurable results

Quality Service CertificationQuality Service Certification®®



Building stronger relationships,

better reputations, and greater results.




Your QSC Contact:Kevin Romito

(888) 547-4772 [email protected]

www.QualityCertifed.org


Documents

Welcome to QSC Introduction Quality Service Certification, Inc. Teamwork Builds Great Futures! A Proud Partner of United Country Real Estate To sign up