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Welcome to
Practical steps to better learning design
AnnaRKingston
The design stepA.D.D.I.E.
https://www.youtube.com/watch?v=VBrLWGX4P2U
Structure with action mapping
© Cathy Moore
Customer Service
• “We need better customer service and training will fix it, what can you do by next week?”
• You work in a shop(or in your current organisation, if that is easier)
How will you know if this training has been a success?
What do you want to achieve?
How will you measure it?
Increase Net Promoter score to 60%
“Will you recommend us to a friend?”
Action Learning objectives
Mager says Learning objectives (L.O.’s) contain:
1. A task / behaviour or action
2. A measurable standard
3. Conditions of performance
Action Learning objectives
1. Install a shower head
2. to pass inspection at 4 pm
Action Learning objectives
1. Ask open questions
2. with at least 50% of your customers
Bloom’s taxonomy
Create
Evaluate
Analyse
Apply
Understand
Remember
Copy
right
Tv3
Learning activity
http://photographypictures.co.nz/2014/08/03/the-block-nz/
Learning (knowledge) objectives
Create
Evaluate
Analyse
Apply
Understand
Remember
A.R.C.S. motivation theory
• Internal – autonomy, mastery, purpose
• External – praiseRelevantAttention
Success - full
Confident
Structure with a learning planBusiness objective
Learning objective
Learning activities What do they need to know?
Motivation / WIIFM
This is what the business needs to accomplish. It should be stated in a measurable form
This is the task, measure and condition of performance
These are what the learner needs to do to reach the learning objectives. Using action based learning is great here.
List any knowledge needed to perform the task
What will drive the person to want to learn? Have you taken into account ARCS?
e.g.Increase production of widgets by 5%
e.g.Operates cutting machine within 5 ml variance 90% of the time
e.g.Cutting using a dummy machineDescribing errors that may happen and how to fix them
e.g. How to cutHow to complete paperworkWhat errors may happen
e.g.Practice to build confidence Provide regular feedback
Thank you
Enjoy taking your learner’s on a journey to success
