Welcome to Pollard Brook Owners Association · Current Green Initiatives • Light bulb conversion throughout the resort • Use of recycled tires for the new deck • Use of recycled

Welcome to Pollard Brook Owners Association

Annual Owners’ Meeting

AgendaI. Call to Order

II. Welcome and Introductions

III. Development Update

IV. Election

V. Budget/ Finances

VI. Managers’ Report

VII. Election Results

VIII. Open Discussion – Q & A

IX. Adjournment

Welcome and Introductions

• Resort Team

• Board Members

• Board of Advisors

• InnSeason Management Team

Food for Thought

$499 Total cost to stay at Pollard Brook$890 Total cost to stay home or go elsewhere

from the normal weekly grind.

includedMom & Dad's delivery service and being exhausted

includedBeing treated like family and long time friendsWork, Food shopping, other household tasks and

includedCable TV $30 Weekly Cable or Satellite TV $120/4

included1 night of children fun events for adult night out$40 1 night of babysitting for adult night out

includedTrash pickup$25 Trash pickup

includedActivities Coordinator$$$$Activities Coordinator ( Hi Mom)

includedConcierge servicesN/AConcierge services

includedGym usage$10 Weekly Gym Membership

includedSummer Air Conditioning$75 Summer Air Conditioning

includedTwo heated Pools and a heated JacuzziN/AHeated Pool ? What heated Pool!

includedPool expense$40 Weekly Pool maintenance expense (supplies)

includedGround maintenance service$40 Weekly cost of ground maintenance service

includedAnnual snow removal cost$40 Annual cost for snow removal $1000/50

includedSuite cleaning service$80 Home cleaning service weekly visit

includedWinter Heat expense with ambiance$40 Winter Heat expense without ambiance $2000/50

includedElectricity$50 Electricity for 1 week $200/4

$499 1 Bedroom Fully Furnished Suite Annual Maintenance Fee$420 Basic 1 bedroom expense $60 per night

CostWeekly ExpenseCostEstimated Weekly Expense to stay home or rent

A Week on the Town in Lincoln at Pollard BrookHotel Room or Home Alone

From The Developer

Mr. Dennis Ducharme

Phase 1Dennis Ducharme






From a Pile of RockDennis Ducharme

To Pollard Brook ResortDennis Ducharme

To Pollard Brook ResortDennis Ducharme

Election Candidates Leo Ball, CPAPaul BankoskyWilliam “Billy” CurranDennis Ducharme, RRPPeter M. McElroyDr. Stanislav MolineLisa RochefordWilliam ScanzaniJames. R. Travis

Elections

Election Process • Your ballot will replace your Proxy (if

mailed)

• For Annual Usage owners, your Ballot will count for one vote for each interval you own

• For Biennial Usage owners, your ballot will count for one-half vote for each biennial (odd or even) interval that you own.

• We will elect three (3) board members

Election Process - The person receiving the most votes to

serve as a Director of the Association shall serve a three (3) year term

- The person receiving the second highest number of votes shall server a two (2) year term.

- The person receiving the third-highest number of votes shall serve a one (1) year term.

Profit and Loss ReviewStephen Furrer

• P&L Review Year Over Year• Snap Shot Expense Detail

(Decreases)• Snap Shot Expense Detail

(Increases)• Additional Planned Savings (2009 /

2010)• 2009 Year-to-date• 2010 Budget Review• Maintenance Fee Review

(493,114)

(455,281)

(37,833)

532

(38,365)

3,320,831

3,282,466

2007

(455,281)

(675,672)

220,391

32,424

187,967

3,265,921

3,453,888

2006

(675,672)(563,992)FUND BALANCE END OF YEAR

(384,372)(493,114)

FUND BALANCE BEGINNING OF YEAR

(291,300)(70,878)REVENUES OVER EXPENSES

54,164(22,062)INCOME TAX BENEFIT (EXPENSE)

(345,464)(48,816)EXCESS (DEFICIT) OF REVENUES EXPENSES, BEFORE INCOME TAX

2,648,6413,766,750 TOTAL EXPENSES

2,303,1773,717,934 TOTAL REVENUES

20052008

P&L Review

Expense Detail ReviewDecreases

-11%$ (142,080)$ 1,332,627 $ 1,266,131 $ 1,190,547 Totals-12%$ (1,912)$ 15,733 $ 9,945 $ 13,821 7136 · Room Equip. Rpl.

0%$ (2,435)$ 649,197 $ 658,433 $ 646,762 7001 · Payroll Housekeeping-4%$ (5,638)$ 125,614 $ 115,715 $ 119,976 7170 · Property Taxes

-10%$ (7,972)$ 82,470 $ 76,561 $ 74,498 7131 · Guest/Cleaning Prod.-39%$ (16,862)$ 43,153 $ 25,011 $ 26,292 7117 · Cable Television-27%$ (21,673)$ 78,840 $ 63,988 $ 57,166 7021 · Medical Insurance-31%$ (33,397)$ 106,479 $ 92,507 $ 73,083 7161 · Insurance-23%$ (52,192)$ 231,141 $ 223,972 $ 178,949 7002 · Payroll Front Desk

% Diff 06 to 08$ Savings200620072008Expense Decreases

Expense Detail ReviewIncrease

Extra Labor added when phase 6 opened.

36%$ 269,250 $ 747,020 $ 876,221 $ 1,016,270 Totals17%$ 10,874 $ 63,851 $ 51,272 $ 74,725 Workers Comp. Ins.

267%$ 11,382 $ 4,257 $ 20,390 $ 15,639 Printing/Mailing44%$ 11,689 $ 26,550 $ 33,755 $ 38,239 Vehicle Expense65%$ 13,959 $ 21,405 $ 31,693 $ 35,364 Maint. Supplies & Equip.15%$ 30,663 $ 206,796 $ 230,112 $ 237,459 Payroll Maintenance22%$ 37,139 $ 171,029 $ 191,029 $ 208,168 Electricity37%$ 73,406 $ 200,312 $ 241,356 $ 273,718 Gas

152%$ 80,139 $ 52,820 $ 76,615 $ 132,959 Payroll Administration

% Diff 06 to 08$ Diff200620072008Expense Increases

Additional SavingsPlanned for 2009 / 2010

$ 87,900 35%Totals

Total re-do of the entire phone system. $ 19,200 100%Telephone

Group Purchase for lower rate and changed dumpster size $ 4,700 16%Trash Removal

Group Purchase for lower rate and multiple energy initiatives $ 24,000 10%Gas

Group Purchase for lower rate and multiple energy initiatives $ 40,000 15%Electricity

NotesDollars Saved

% SavingDecrease 2009/2010

P&L 2009 Year-to-date

$ 414,905 $ (24,803)$ 390,102 Net profit (loss)$ 4,791 $ 2,586,743 $ 2,591,534 Total expenses $ -$ 260,416 $ 260,416 Reserve expenses $ -$ 222,856 $ 222,856 Bad debt $ 109,606 $ 980,457 $ 1,090,063 Operating & general & admin expenses $ (104,815)$ 1,123,014 $ 1,018,199 Payroll & employee expenses

$ 419,696 $ 2,561,940 $ 2,981,636 Total revenues$ 435,870 $ -$ 435,870 Special Assesmets$ (16,174)$ 2,561,940 $ 2,545,766 Revenue

Jan - Aug 09Jan - Aug 09$ Over BudgetBudgetActuals

2010 BudgetStephen A. Furrer

148%$ 334,285$ 830,410Bad Debt-4%$ 390,621$ 374,499Reserves

Income 2010 Budget 2009 Budget Change

Income $ 4,217,029 $ 3,887,318 8%

Operating Expenses $ 2,360,801 $ 2,527,979 -7%

Admin/ General / Other $ 651,319 $ 634,433 3%

Net $ 0.00 $ 0.00 0.0%

2010 Fee ReviewStephen A. Furrer

0%0%0%0%Increase

$ 724 $ 101.34 $ 26.18 $ 596.42 Three Bedroom

$ 626 $ 74.80 $ 22.90 $ 528.57 Two Bedroom

$ 499 $ 69.97 $ 18.03 $ 410.66 One Bedroom 2010 Fees

$ 724 $ 101.34 $ 26.18 $ 596.42 Three Bedroom

$ 626$ 74.80 $ 22.90 $ 528.57 Two Bedroom

$ 499$ 69.97 $ 18.03 $ 410.66 One Bedroom 2009 Fees

Total FeesReserve FeeRE Tax FeeOperating FeeUnit TypesYear

Maintenance Fee OverviewStephen Furrer

4%Average Increase :

0%$ 499 2010

4%$ 499 2009

8%$ 481 2008

5%$ 444 2007

6%$ 421 2006

0%$ 396 2005

Change Y to YSample: 1BD FeesYear

Financial PositionScott MacGregor

• Review Fund Balances• Review Delinquency• Plan for Addressing• Assessment Overview

Fund Balance OverviewScott MacGregor

$ (563,992)$ (179,620)$ 883,501 $ 2,070,513 1102.5Totals As Of

12/31

$ (563,992)$ (70,878)$ 144,580 $ 600,863 1102.52008

$ (493,114)$ (37,833)$ 241,713 $ 622,650 11862007

$ (455,281)$ 220,391 $ 408,768 $ 757,000 15142006

$ (675,672)$ (291,300)$ 88,440 $ 90,000 1802005

Fund Balance (deficiency) YEP&L Over/Short

Actual Fees Paid for Period

Average Fees on Unsold ($500)

Unsold weeks at Years EndYear

• Overview of last few years

• Looking at 2010

• Action taken:– Units are blocked and rented– Outside collection companies– Average Delinquent Rental & Bad

Debt recovered annually 200K

– Foreclosure

Collections ReviewScott MacGregor

Collections ReviewScott MacGregor

$-$500,000

$1,000,000$1,500,000$2,000,000$2,500,000$3,000,000$3,500,000

Dollars

2007 2008 2009

Year

Fee Billed Vs. Collected

Billed

Collected

DelinquencyScott MacGregor

Plan in place to re-claim inventory• Sightseer Program selling off

inventory

• Overall Sales (Vacation Club)

• Overview– Foreclosure– Rental Proceeds– Release Fee

Additional AssessmentScott MacGregor

Sources– Owners: $1,931,730 – Vacation Club: $ 265,149– Developer: $ 315,314

$2,512,194

Additional AssessmentScott MacGregor

Delinquency Calculated only on owners portion and based on 25% not paying.

Notes: Discounts calculated only on owners portion and based on 4% taking discount.

$ (1,158,802)Use for Improvement projection:$ (800,000)Use for Cash Flow projection:$ (482,933)Delinquency projection:$ (70,459)Discounts to be given projection:$ 2,512,194 Total Projected Gross:

General Manager ReportJoel Bourassa

• Engineering• Housekeeping Front Desk• Concierge• Green Initiatives• Capital Improvements• Customer Satisfaction Scores

Engineering Department

Current Deck Over the Lobby Project

BEFORE

CURRENTLY

Engineering Department

• Room Blitzes• Guest Follow-ups

Housekeeping Services

• Upgrading quality of in-unit supplies

• Inventory control• Pool towels in units• Aqua-Fusion Ozone Cleaning• Quality Assurance Agents • Courtesy Cards in units

Express Check ins and Check Outs

Fast and easy!

Adventure Concierge

Using the great outdoors!

Local Moose Tours

Covered Bridge ToursGuided snowmobile trips

Weekly snowshoe adventures Nearby free sledding hill

Local Events

Green Initiatives

OBJECTIVES:• Cost saving whenever possible• Better energy efficiencies• Waste Reduction programs• Better landscaping practices• Hazardous waste reduction• Enviro-friendly activities• Education (guests and employees)

GOAL: To earn the New Hampshire Sustainable Lodging Program’s highest lodging designation of “Environmental Champion” by 2011.

Current Green Initiatives• Light bulb conversion throughout the

resort• Use of recycled tires for the new deck • Use of recycled tires for the exercise

room floor• Recycling bins in every building for

aluminum, glass and paper/cardboard• Towel exchange program• Use of Energy Star rated appliances• Use of Green Seal or non-toxic

cleaning supplies• Use of sink aerators on all faucets• Use of low-flow toilets• Use of bulk soap dispensers• Recycling of ink jet cartridges• Purchase of recycled copy paper• Dry-O-Tron for pool water heating as

well as pool room dehumidification.• Energy saving power flame burners on

boilers for heating.• Water Saver shower heads.• Bulk Paper towel dispensers.

• Ozone project in commercial laundry• Switching electric companies for

substantial cost savings• Environmental friendly activities such

as bird house building and nature hikes• LED lights in all Exit signs• Watering lawns and flowers

predominately in the mornings• Adding more perennials to the

landscaping• Use of bark mulch in landscaping• Donation of used furniture • Using old towels as cleaning rags• Encouraging employees to attend

energy savings seminars and trade shows

• Recycling of all office paper• Use of environmentally friendly ice melt• Researching possible use of Geo

Thermal• Researching use of vertical wind

turbines

SmartStart Program• Program is via NH Electric Cooperative and

Atlantic Energy Solutions

• Job Cost -$30,377 with annual electrical savings of $32,507 and payback of just 9 months

• 2,061 lamps were changed at the resort including all units and public spaces

• 118 Ballasts installed for new T-8 tube-style fixtures

• 76 Exit signs were converted to LED lighting

Aqua-Fusion Ozone Laundry SystemPotential savings:• Water - 35%• Electricity – 15%• Reduced hot water energy savings – 90%• Increased life of linens – 20%

Pollard’s Commercial Laundry

Ozone Injection Equipment

Green Efforts Around the Resort

Recycled copy paper

Recycling stations in all buildings Recycled decking material Energy Star Rated Appliances

Flooring from recycled tiresGreen Seal and non-toxic cleaners

Looking down the entry road right side after speed bump

Before After

Grounds and Landscaping

Entry road and Pemi Driveway intersection

Before After


Entry road drainage edge

Before After


Near entrance to Pemi Building

Before After


Grounds and LandscapingEdging Perennials

Capital Assessment Projects

New mattresses and box springs41 king pillow-top sets98 twin pillow-top sets


77 Living Room Chairsfor Woodland, Mt. Liberty and

Streamside Buildings

Capital Assessment ProjectsNew deck furniture for

Streamside and Woodland Buildings

Old New


Roof and Deck Replacement

Customer Satisfaction Index

Customer Satisfaction Category

InnSeason Resorts

Interval International

All Other II Properties

Vacation Experience 87 91 88

Reservation/ Unit 91 90 87

Staff 91 92 88

Location/Resort 87 90 86

Overall 89 91 88

Re-Sale ProgramScott MacGregor

• Owners Resale Coordinated Assistance (ORCA)

• ORCA is an outsourcing for the purpose of setting-up, maintaining the integrity of a member database and displaying an electronic Want-Advertiser on an owners-only website.

• Developed by Owner Kevin Gleason in conjunction with InnSeason Management

Owners Club House

Available online now:• Administer personal account

• View demographic, contract, reservation and maintenance fee information

• Customized information and updates

ESPECIALLY PREPARED FOR:

Confidential

• Vacation Exchange• IntervalWorld.com• Getaways• Interval Travel• Membership kit with travel

and leisure coupons• Annual Resort Directory

Interval Basic Membership OverviewOverview

• Interval World magazine• Go IntervalWorld.com newsletter• Preferred Hotel Discount

Program• Interval WorldPoints Visa Card• Conde Nast Publications• Priority Pass

Interval Gold Benefit Overview• Hotel, Dining and Leisure Discounts

(Entertainment®)• Getaway Discounts• Travel and Entertainment

– Cash-back offers, Complimentary Membership to Hertz #1 Club Gold, Discounted mail-order movie tickets, additional coupon discounts

– Travel Deals Hotline• Gold ConciergeSM

• Interval OptionsSM

Interval Gold Continues To Get Better!Interval Gold Continues To Get Better!• Interval International ShortStay Exchange

launched May 17, 2009

• Weeks based members can trade a week for up to two vacations from 2 to 6 nights in duration

• Points based members can confirm as many ShortStay vacations as their available points allow

• For more information, please go to www.intervalworld.com

NEW!

In recognition and appreciation of our long standing relationship with InnSeason Resorts, Interval International is pleased to provide a special membership offer of 2 years of Interval Basic membership and 1 year of Interval Gold membership to all Pollard Brook resort owners* for only $89

Special Limited Time Membership Offer

* Based on non-club owners

Thank You

ARDA ROC• The ARDA Resort Owners Coalition is

a non-profit program dedicated to preserving, protecting and enhancing the ownership of vacation resort property.

• Instrumental in helping many associations in New England including Pollard Brook.

• Your $5.00 donation will go a long way to help. For more information, visit their website at

• http://www.arda.org/

Election Results

Open Discussion

• Please use the Podium and Microphone for all Questions

Adjournment

Documents

Welcome to Pollard Brook Owners Association · Current Green Initiatives • Light bulb conversion throughout the resort • Use of recycled tires for the new deck • Use of recycled