Welcome to Podiatry Associates of Plainville

Excellence In Podiatric Care9/16 QTY 250

Our Providers

Podiatry Associates of Plainville7 Wilkins Drive

Plainville, MA 02762508-695-1444

www.plainvillepodiatry.org

Martin Harris, DPM, FACFASMedical SchoolOhio College of Podiatric MedicineTrainingNorth Lake HospitalBoard CertifiedPodiatric Surgery and Wound Management

Benjamin J. Knabel, DPM, AACFASMedical SchoolScholl College of Podiatric MedicineTrainingMercy Hospital and Medical CenterBoard QualifiedFoot Surgery and Reconstructive Rearfoot Surgery

Ashley BensonAppointment

Scheduler

Our Staff

Eileen LuzonRegistered Nurse

Kathleen GreeneMedical Assistant

Eileen FlintMedical Assistant

Sue MurrayCertified Medical

Assistant

Diane DibaccoMedical Assistant/

Surgical Coordinator

Dr. Martin Harris did his undergraduate work at Bowling Green State University and received his doctorate at the Ohio College of Podiatric Medicine. He completed his surgical residency in Chicago. Dr. Harris is board certified by the American Board of Podiatric Surgery and is a Fellow of the American College of Foot and Ankle Surgeons. Furthermore, he is a member of the American Podiatric Medical Association and Massachusetts Podiatric Medical Association. His involvement with the Massachusetts Podiatric Medical Association includes being the Private Insurance Advisory Committee representative for the state and on the Board of Directors. He is also part of a multispecialty group of doctors treating non-healing wounds at Wound Management Services at Sturdy Memorial Hospital and is a Certified Wound Care Specialist. Additionally, he is a surgical instructor with the Roger Williams Medical Center Podiatric Residency Program. Further professional associations include The American Academy of Podiatric Practice Management and the American Board of Wound Management.

Dr. Benjamin Knabel (Dr. Ben) was born and raised in Dubuque, Iowa. He attended The University of Iowa, graduating with a Bachelor of Arts degree in Psychology. During his Junior year at Iowa, Ben spent the summer working as a missionary in Cotija, Mexico providing free health care specializing in Dermatology. From there he graduated from medical school at the Scholl College in Chicago with a Doctorate in Podiatric Medicine where he was president of the academic fraternity Kappa Tau Epsilon. Dr. Knabel then completed a three-year podiatric surgical residency in trauma and reconstructive surgery of the foot and ankle at Mercy Hospital and Medical Center. Dr. Knabel is trained in all aspects of the foot and ankle and has special interest in sports medicine, bunion correction, ankle arthroscopic surgery, fracture care, and complex reconstructive procedures. In addition to his clinical practice, he is also an active member of the American Podiatric Medical Association and the American College of Foot and Ankle Surgeons (ACFAS).

Let Us Know How We Can Do Better!We strive to continually improve the service to our patients. We welcome your feedback through our Patient Satisfaction Surveys that we mail to our patients. We encourage you to fill them out when you receive them. You can also contact our Practice Manager to discuss any issues or concerns you may have.

We appreciate that you have chosen us to provide your care. Thank you!

What To ExpectBeing well-prepared for your appointment will ensure that the physician has all of the needed information to provide the best possible care for you. To understand what to expect for your first visit, please read through this brochure. You’ll find practice hours, payment policies, information about our committed physicians, along with our first visit procedures. We look forward to providing foot care for you and your family.

New PatientsYour first visit establishes a vital foundation for our relationship with you. During the first visit, we make sure to obtain important background information, such as medical history, and give you time to get to know your doctor.

You may save time by printing out and completing the patient forms in advance of your appointment. Both the Patient Demographics and Medical Information forms can be found on our website.

Canceling AppointmentsWe understand that unexpected issues come up that require patients to cancel and reschedule their appointments. We ask for at least a 24 hours notice when canceling or rescheduling your appointment. This will allow us time to schedule another patient who may be in need of urgent care. There will be a charge for missed appointments. We also ask that you call us if you are going to be late for your appointment.

Testing ServicesDigital X-ray services are offered on-site. For our patients who need more in-depth testing or hospitalization, Podiatry Associates of Plainville is affiliated with Sturdy Memorial Hospital. Sturdy offers broad access to the necessary resources and technology needed to care for our patients.

Welcome to Podiatry Associates of Plainville

Our goal is to provide the highest quality foot care to our patients and work together to realize a shared vision of uncompromising excellence in podiatry.

We believe that a doctor and patient become a team for treating an individual’s feet. Our physicians spend time listening to understand your concerns and responding with the best treatment options for you. We hope you’ll find that Podiatry Associates of Plainville offers the accessibility and personal commitment you look for in a practice.

We are providing the following information to you so that we can work together to meet your health care needs.

Office HoursOur general office hours are:

Monday ......... 8:15am - 4:30pmTuesday ......... 7:00am - 12:00pm (every other Tuesday 7:00am - 5:30pm)

Wednesday ... 8:15am - 4:30pm(first Wednesday of the month 9:00am - 5:00pm)

Thursday ....... 8:15am - 4:30pmFriday ............. 8:15am - 4:30pm

Phone InformationOur main office phone number is 508-695-1444.

Our phones are forwarded to our answering service each day between 12:00pm and 1:00pm for lunch.

Our ServicesFrom routine check-ups to treatments for surgery, Podiatry Associates of Plainville is equipped to handle all of your podiatric needs.

To help understand your options, please see some of the services we offer:

• Achilles Tendon• Ankle Sprain• Arthritis• Athletes Foots• Bunions, Calluses, Corns• Dermatological Conditions - plantar warts, athletes foot, fungal nails• Diabetic Foot Care• Durable Medical Equipment (DME) - sprints, braces, shoes• Flat Feet• Hammertoes• Ingrown Toenails• Metatarsalgia• Neuroma• Orthotics• Pediatric Deformities - flat feet, toe-walking, in- and out-toeing• Sports Medicine

When To Call A DoctorPatients may call a doctor of podiatry for help diagnosing and treating a wide array of foot and ankle problems. Please contact our office if you experience persistent pain in your feet or ankles, changes in the nails or skin on your foot, severe cracking, scaling, or peeling on the heel or foot, or blisters on your feet.

What To Bring To Your AppointmentYou should arrive for your appointment about fifteen minutes early to check in at the front desk. We will ask for your insurance card each time you come so we are absolutely sure we have your current insurance information. We will also verify your home address and contact information and collect any co-pay due.

ReferralsMany health insurance companies require a referral from your primary care physician before seeing a specialist. If your insurance requires a referral, you must obtain it prior to your scheduled appointment. Billing ProceduresWe submit billing claims to your insurance company within a day or two of your visit. This is why we ask to see your insurance card each time you see the doctor. Most insurance companies send payment and an itemization of any patient co-pays, co-insurance or deductibles within a month. We then send you an invoice for these items, for which we expect payment.

We know that some health expenses can be unexpected. We also recognize that health insurance can be confusing. Our staff is available to help you with any questions or concerns you may have.

Release of Medical InformationFederal laws require all health providers to maintain patient privacy. For patients 18 years of age and older, no health information can be released to another party without the consent of the patient, even to a parent or other relative. We cannot release medical information without the patient (or parent if under 18) signing an authorization to do so.

We look forward to providing expert foot care for you and your family.

www.plainvillepodiatry.org