WELCOME TO OUR PUBLIC EXHIBITION

WHAT ARE WE CONSULTING ON?

We want your views on our proposals to deliver and operate a new terminal on the western boundary of Heathrow Airport, which we are calling Heathrow West. The new terminal will cater for the predicted growth outlined in the Airports National Policy Statement (ANPS) 2018. This is our Stage One consultation which will be followed by consultation on refined and more detailed proposals early next year.

We are only consulting on the elements associated with a consolidated terminal facility, which also includes related infrastructure changes to the nearby road and river network.

We are not consulting on the new Northwest Runway itself, or the major works to relocate the M25, which are being promoted by Heathrow Airport Limited (HAL), as we do not believe that we can offer a better option and therefore will not be including these within our Development Consent Order (DCO) application. Nevertheless, we recognise the significance of the effects that they will have on the local community.

As we are consulting on elements of a much larger scheme, we will develop our thinking as we understand more about Heathrow Airport Limited’s proposals for the Northwest Runway as they are published. This is also a separate consultation from Heathrow Airport Limited’s proposals for the new terminal.

Our proposals do fit within the Government’s preferred Northwest Runway Scheme and show how the additional terminal capacity can be implemented more efficiently and effectively.

The purpose of this consultation is to provide information and hear your views on the Arora Group’s early plans to deliver and operate a new terminal on the western boundary of Heathrow Airport, which we’re calling Heathrow West. Heathrow Airport is one of UK’s most important national assets and, as the country faces increasingly uncertain times, its role has never been more vital.

Government policy supports expansion at Heathrow Airport - meaning more jobs, more investment and more choice for passengers. However, only a truly competitive bidding process to decide who develops and operates the new terminal to serve the new Northwest Runway will ensure the highest quality future for Heathrow, and for the UK.

We believe that Heathrow Airport can, and should be, better and that expansion provides a generational opportunity to secure the benefits that can be achieved by introducing competition.

OUR PROGRAMME

Stage One Consultation: Q2 2019

DCO submission: Q2 2020

2018

2019

2021

2020

Stage One Consultation: Q2 2019

Stage Two Consultation: Q1 2020

DCO submission: Q3 2020

Stage Two Consultation: Q2 2019

Stage One Consultation (Airport Expansion): Q1 2018

Airspace and Future Operations Consultation: Q1 2019

HEATHROW AIRPORT LTD ARORA GROUP

Statementof CommunityConsultationformal consultation: Q4 2019

The timeline below shows our planned programme of consultation next to that currently proposed by Heathrow Airport Limited. We are ready and able to develop our plans further, informed by consultation, to enable us to submit our DCO application shortly after Heathrow Airport Limited, meaning no delay to the overall expansion.

TIMELINE

Founded in 1999, The Arora Group is a dynamic and innovative, UK based company. Our team’s expertise lies in airports, construction, hotels and sustainability. We have partnered with internationally recognised brands to deliver consistently high service levels and platforms for sustainable growth and have worked alongside airlines at Heathrow Airport for over two decades.

Based at Heathrow, Arora manages a diverse portfolio of landmark facilities across some of the nation’s key business locations.

We specialise in hospitality and service – looking after people – making us the best choice to develop and operate Heathrow’s new terminal.

We are passionate about the future of Heathrow Airport and its local communities. We employ 1,000 people within our head office and hotels, with 92% of our employees living in the local area.

We care about doing the right thing for the people who live and work here and we think that you should have a choice as to how growth at Heathrow is achieved.

WHO IS THE ARORA GROUP?

OUR TEAM

Our team has extensive experience in designing and delivering some of the best airports in the world. With our combined team experience, we are confident that Heathrow West will deliver a world class, efficient and innovative terminal. We will operate Heathrow West in full alignment with the entire Heathrow Airport operation.

In addition, we have appointed an advisory board of senior aviation figures to shape and guide our project. Our alternative proposals are therefore in very safe hands.

The expansion of Heathrow Airport is the opportunity to introduce the benefits of competition. Heathrow Airport is currently a monopoly owned by Heathrow Airport Limited. This leads to criticisms of efficiency and effectiveness, with Heathrow Airport being one of the most expensive in the world. The UK’s international competitiveness makes it critical that expansion is delivered in the most efficient and effective way. This is why competition and choice is so important, as a means to secure the best quality solution.

It is our preference to work in a coordinated and collaborative manner with Heathrow Airport Limited. We believe that both parties working together has the potential to deliver the best quality solution for airport expansion and for delivery on time. However, to date, Heathrow Airport Limited has declined to engage on the basis that our proposals represent a competitive challenge to its monopoly.

Until this changes, we remain focused on establishing how our proposals provide a better solution for the airport.

Our model for introducing competition to the operation of the terminals at Heathrow follows established global precedents. Our experience is that this drives quality, innovation and benefits for the consumer.

WHY IS ARORA INVOLVED?

WHY ARE ARORA INVOLVED AND HOW ARE WE DIFFERENT?

It would be easy to assume that Heathrow Airport Limited’s proposals represent the only option for expansion at Heathrow Airport. Although Heathrow Airport is currently in a monopoly controlled by Heathrow Airport Limited, it does not have to be this way.

The ANPS provides for more than one application, made by different applicants, focussing on different components of expansion.

We want Heathrow Airport to be better, and we believe there is a better way to deliver the increased terminal capacity at Heathrow Airport. Through our plans we want to secure long-term choice, efficiency, local benefits and quality, whilst not compromising on safety, security or the environment.

Our proposals for Heathrow West are therefore within the ANPS but seeking to implement components more effectively and sensitively.

COMPETITION AND CHOICE

We believe in competition. Competition is what drives innovation, success and the best outcome for the consumer, the local community and other stakeholders. Having more than one operator of the terminals at Heathrow Airport will enable competition and choice, providing the opportunity for better terminals and a higher quality of service for airlines and passengers.

THE CASE FOR COMPETITION

CAA, CAP 1658, April 2018

“We are seeking to support and encourage the timely introduction of more competitive arrangements in the interests

of consumers”

Dale Keller, Chief Executive, BAR UK (*)

“Because of the regulated asset base settlement for Heathrow, part of the problem is that….the bigger the RAB [Regulated Asset

Base]…. the bigger the margin it [HAL] actually makes on that”

Willie Walsh, Chief Executive, IAG (*)

“Arora has a very credible alternative……he [Surinder Arora] has more experience than probably anybody, including Heathrow

of building facilities at Heathrow Airport. He does so in a commercial fashion and he builds very good facilities….there is

strong merit in looking at that….he is very credible”

Willie Walsh, Chief Executive, IAG (*)

“We should facilitate additional competition at Heathrow…it is eminently workable to have somebody else design and

build the additional terminal capacity that will be required”

Craig Kreeger, Chief Executive, Virgin Atlantic (*)

“Heathrow is by a pretty significant margin the most expensive airport at which to do business”

Heathrow Airport is currently in monopoly ownership of Heathrow Airport Limited and is currently the most expensive international airport in the world• Arora’s proposals represent an alternative to Heathrow Airport Limited’s

expansion plans.• Arora’s proposals would introduce competition in the development and

operation of terminals at the airport.• Competition is an important principle in ensuring delivery of the highest

quality solution.• It is important that Heathrow Airport is affordable for users and

competitive with the rest of the world.• Separate terminal ownership and operation within an airport is an

established international precedent.• There would be no risk to safety or security.• The Civil Aviation Authority has confirmed that terminal competition at

Heathrow is possible in principle.• Arora’s proposals would not cause delay.

(*) Evidence to the Parliamentary Transport Select Committee, 20th February 2018

WHAT IS HEATHROW WEST?

Expansion of the existing airfield, including taxiways to service the new Northwest Runway, and aprons and stands for the Heathrow West terminal.

New and reconfigured terminal capacity to the west of Terminal 5 that provides increased passenger capacity of between 45 and 50 million passengers per year (mppa) and supports the additional 260,000 air transport movements (ATMs) per annum to be provided by the Northwest Runway.

Changes to the existing roads, including alterations to Junction 14 and 14A of the M25.

Upgrades to achieve the significant increase in the use of public transport required by the Government and facilitate proposed changes to the existing rail infrastructure.

Changes to river alignments and enhancements to flood alleviation.

Car parking (either through replacement or consolidation).

Ancillary facilities required to support the new terminal, including on-site energy generation.

Landscape, recreational and ecological improvements, as part of our Green Infrastructure proposals.

Other necessary works to deliver the scheme.

At a high level, Heathrow West will include the following:

OUR VISION AND OBJECTIVES

OUR VISION

To create and operate a world class terminal that passengers will love and the local community will be proud of, by drawing on our expertise in hospitality and based on the key principles of choice, quality, efficiency and safety.

OUR OBJECTIVES

Our commitment is to design, develop and operate Heathrow West in a rounded and balanced manner, which seeks to serve the best interests of all stakeholders. This approach is reflected in our broad range of strategic objectives:

Compliance: Ensure that our proposals are in accordance with the ANPS and all relevant policy and meet the highest standards of safety and security.

Phasing: Establish a phased delivery plan which shows how terminal capacity and related enabling works can be introduced in line with passenger demand and the new runway.

Operational: Establish a clear operational plan for the terminal, which secures the support and trust of key stakeholders and delivers the benefits of competition, separate terminal ownership and operation.

Connectivity: Provide an integrated hub solution which maximises capacity, passenger convenience and flexibility for international and domestic services and connectivity.

Accessibility: Establish surface access proposals for Heathrow West, which are fully integrated with local and national transport networks and facilitate a significant improvement in airport accessibility and use of public transport.

Passenger: Establish an innovative solution which is fit for the future, accessible for all and puts passenger experience and hospitality at its heart.

Value: Establish a business case which makes expansion affordable, financeable and compelling for airport users and the UK.

Community and Environment: Be fair to the local community and demonstrate how our approach will minimise and mitigate the environmental impacts of our plans, reduce land take and disruption and establish a positive legacy.

Efficiency: Produce a compelling terminal design solution, that demonstrates significant design efficiency and operational effectiveness compared to the alternatives.

Compatibility: Design Heathrow West so that it is compatible with the runway and other elements within Heathrow Airport Limited’s scope.

THE BENEFITS OF HEATHROW WEST

LOCATION

Less land take and less disruption to local residents and businesses.

The opportunity to develop an integrated and expanded public transport hub, to make a real difference on public transport use.

A better business case, built on it’s efficiency, to the benefit of passengers and airlines.

Simpler and less disruptive construction with the opportunity to deliver new terminal capacity more quickly than Heathrow Airport Limited.

The opportunity to work effectively and constructively with the local community on environmental improvements.

We have chosen the west as it is the most efficient and effective location, establishing a new gateway to Heathrow Airport and the UK economy. This approach provides some significant advantages:

PEOPLE, COMMUNITIES AND JOBS

Heathrow Airport is not just an airport but also a part of a much wider community.As well as providing jobs and public transport improvements, expansion has the potential to improve circumstances for local residents. Raising awareness and public information are therefore key cornerstones of our proposals and we will ensure that local communities are involved in the process of designing Heathrow West.

Heathrow Airport is surrounded by communities who may experience both positive and negative impacts as a result of our proposals for Heathrow West. Mitigating potential negative effects and delivering enhancements is very important to us. There will be many opportunities to engage as we develop our proposals for Heathrow West.

LAND AND PROPERTY

We recognise that, in addition to providing economic growth and employment opportunities, airport expansion will also have negative impacts on local communities.

These will include the compulsory acquisition of houses and businesses that fall within the boundary of the Heathrow West Development Consent Order.

We will provide an appropriate community compensation package which will be at least equivalent to HAL’s for the impacts arising from Heathrow West. This will include financial compensation to residents who will see their homes compulsorily acquired alongside ongoing financial compensation to the local community.

Our proposed terminal location requires less land than Heathrow Airport Limited’s alternative terminal proposals. A key benefit of Heathrow West is that it allows more residential, car parking and commercial areas to be retained, principally along the Bath Road.

JOBS

The Arora Group already makes a significant contribution to local employment – 92% of our current employees at Heathrow live in the Boroughs of Hounslow, Hillingdon, Spelthorne, Ealing, South Bucks and Slough.

The proposals for Heathrow West represent an opportunity to promote job growth and apprenticeships we support, our supply chain and airport-related businesses, particularly in neighbouring communities.

Land south of the Northwest Runway being considered by Heathrow Airport Limited for terminals, airport supporting facilities and airport related development

TERMINAL OPTIONS

OPTION 1 - EXTENDED TERMINAL 5 AND NEW SATELLITES

Option 1 would:

• Extend existing Terminal 5 and add additional satellites.• Retain existing multi-storey car park.• Take less land to the west of Terminal 5 to allow more space for

aircrafts, other airport infrastructure or landscaping and public realm.• Require a major reconfiguration of Terminal 5 airside and landside

and is unlikely to be able to deliver the required capacity of between 45-50mppa.

Arora would like your views on our terminal options. Terminals provide facilities for passengers after they have checked-in and are where passengers transition from land to aviation.All options share a common theme:

They are located to the west.

All are centralised models, meaning they have all passenger processing functions as well as shops, restaurants and other amenities located in one place, rather than being dispersed.

All are served by boarding gates located in satellites which are not joined to the terminal. This allows for greater aircraft parking and more flexibility.

There are differences in how these are configured and their precise location.

TERMINAL OPTIONS

OPTION 2 - NEW TERMINAL AND SATELLITES WITH EXISTING TERMINAL 5 MULTI-STOREY CAR PARK RETAINED

Option 2 would:

• Locate the new terminal adjacent to the existing forecourt and multi storey car park.

• Retain the multi-storey car park and modify it to serve both terminals. • Meet passenger capacity requirements and provide the potential for

less disruption to Terminal 5 during development. • Require more land to the west.

OPTION 3 - NEW TERMINAL AND SATELLITES WITH EXISTING TERMINAL 5 MULTI-STOREY CAR PARK REMOVED

This option would:

• Deliver a new terminal and passenger interchange facility on the site of the existing Terminal 5 multi-storey car park, which would be demolished.

• Provide additional space to incorporate new vehicular access facilities and the opportunity to create an enhanced passenger interchange and enhance the overall sense of place for an integrated Terminal 5 and new terminal campus.

• Access to the satellites would be either above ground on a bridge or by a below ground link.

• Need to re-provide the existing car park and there will be potential disruption to Terminal 5 during construction.

TERMINAL OPTIONS

OPTION 4 - NEW TERMINAL AND SATELLITES LOCATED AS CLOSE AS POSSIBLE TO TERMINAL 5

This option would:

• Demolish the existing Terminal 5 multi storey car park and locate the new terminal closer to Terminal 5.

• Include the potential to integrate car parking within the new terminal or elsewhere.

• Minimise land take to the west of the existing airport and maximise the opportunities for use of the airfield and connectivity to Terminal 5.

• Potentially disrupt the car parking and vehicular access to Terminal 5 during construction.

APRONS

Defined parking area for aircrafts, located adjacent to terminals, for the purpose of embarking and disembarking passengers, loading and unloading of cargo and servicing the aircraft.

TAXIWAYS

Taxiways are defined paths for the safe and efficient surface movement of aircraft on the airport.

AIRFIELD

The airfield will be designed to accommodate up to Code F aircraft (e.g. Airbus A380) as categorised by European Aviation Safety Agency (EASA) standards.The airfield will be designed to accommodate up to Code F aircraft (e.g. Airbus A380) as categorised by European Aviation Safety Agency (EASA) standards.

At this stage, we have developed our options to accommodate a range of aircraft sizes. We will develop our thinking further when we know more about the preferred fleet mix for the new Northwest Runway.

Our options will provide for expansion of the existing airfield to integrate with the existing airfield layout, service the new terminal capacity and to integrate with the new third runway.

OPTION 1 OPTION 2

Terminal Zone

To reduce aircraft congestion and delays, the Heathrow West proposal will provide for dual taxiways between runways and aprons wherever possible.

The options that we have developed fit together with the terminal options that are shown earlier.

The proposed options provide an efficient solution for aircraft operations at Heathrow West and the proposed new Northwest Runway.

The two different options for taxiway configuration both have dual taxi lanes located to the west of the new terminal, but with different alignments associated with various terminal options, river diversions and surface access options.

TRAVEL TO & FROM HEATHROW AIRPORT

Our vision is to put public transport at the heart of developing Heathrow West. The challenge for the future is to serve more people in a more sustainable way.It is our aim that at least 50% of passenger and staff surface access trips associated with Heathrow West are made by public transport by 2030, and at least 55% by 2040.

AIMS:

Heathrow West will:

60

50

40

30

20

10

0

1990

1995

1998

2000

2005

2010

2015

Taxis

Cars

Public Transport

HISTORIC TRENDS

• Passenger trips by public transport has more than doubled since 1990.• The 1998 introduction of Heathrow Express and in 2005 the addition

of Heathrow Connect had major impacts on public transport share of journeys.

• Passengers using the London Underground has grown, as has using taxis.• Passenger trips by car has remained stable over 25 years.

Include an efficient interchange between rail and other public transport modes.

Integrate with planned rail improvements.

Consider options for an integrated off-airport parkway facility.

Improve bus and coach links terminals.

Improve pedestrian and cycle trips - Less than 1% of airport staff cycle to work despite almost 20,000 staff living within a 5km distance of the airport.

Deliver step-free access throughout Heathrow West and where possible, on journey routes to and from Heathrow Airport.

Fair deal for drivers, for whom travel by car is essential.

ROADS

We are expecting to facilitate significant improvements to public transport infrastructure, which will necessitate changes to the road network. We also need to maintain local connectivity and enable access to Heathrow West. Our proposals cover major route connectivity across 3 levels:

Motorway access – our proposals provide for enhanced access from the M25 as a new front door to the airport.

Preservation and enhancement of A roads.

Maintain connectivity on airport perimeter roads.

Where possible we do not wish to produce alternatives to Heathrow Airport Limited’s proposals if they do not add value to the overall success of the scheme.

OPTIONS BEING CONSIDERED

Options being considered seek to use the existing motorway and principal road network to provide primary access to the site. Key existing local corridors will be maintained, some on different alignments to existing routes. For example, the Northern Perimeter Road can be mostly retained in the Heathrow West proposals, allowing local access to staff and long-term passenger parking to be retained.

The existing northern tunnel, located at the southern end of the M4 Spur with additional arms to access the A4 and Northern Perimeter Road, is the only public road link into the Central Terminal Area (CTA). It is critical to the operation of the airport. This tunnel will not be affected by the proposals, as Heathrow West is not proposing additional terminal capacity in the CTA.

EXISTING ROAD NETWORK

1

2

3

ROAD OPTIONS 1 & 2

OPTION 1

OPTION 2

• Realignment of A4 to take it under the new Northwest Runway taxiways - this will allow another access point into the new Heathrow West from the north and retains connection to Colnbrook and Slough.

• Repositioning the A3044 to the west (eastern side of the M25) to allow navigation around the boundary of Heathrow West. The A3044 will connect the A3113 and the A4 via two new roundabouts at either end.

• The Western Perimeter Road would be retained, passing through Heathrow West linking the Northern and Southern Perimeter Roads.

• Part of the A3113 would be realigned to integrate with the overall network design improvements around Junction 14.

• Changes to the A4 and A3113 included in Option 1 but includes an extension of the Northern Perimeter Road westwards towards the M25. This will allow the Western Perimeter Road to extend along the east side of the M25 to join the Southern Perimeter Road via the A3113.

• This option includes altering Junction 14 and Junction 14a to accommodate traffic redistributed around the changed road network. In addition there would be capacity improvements proposed for both the A3113 and the Stanwell Moor junction.

• Access to Heathrow West from the north for staff and long-term passenger parking is provided by a north access linking to the Northern Perimeter Road.

• The A3044 is realigned to the west of the M25 between Junction 14 and the A4.

• The A3044 and Western Perimeter Road provide additional network resilience by providing two alternative routes from Junction 14 to the north access to Heathrow West.

ROADS OPTIONS 3

OPTION 3

• This option is similar to Option 2 but splits the A3044 to travel northbound to the west of the M25 and southbound to the east of the M25 between the A4 and Junction 14.

• The Western Perimeter Road runs parallel to the southbound A3044 linking the Northern Perimeter Road with the Southern Perimeter Road via the A3113.

• This option includes altering Junction 14 and Junction 14a to accommodate traffic redistributed around the changed road network. In addition there would be capacity improvements proposed for both the A3113 and the Stanwell Moor junction.

• Access to Heathrow West from the north for staff and long-term passenger parking is provided by a north access linking to the Northern Perimeter Road.

RIVERS

A key part of the Heathrow West proposal is the need to sustainably manage the re-alignment of rivers and create replacement flood alleviation capacity in the River Colne catchment.There are five rivers/water courses in close proximity to Heathrow West which will require appropriate mitigation.

We will be working closely with the Environment Agency, Lead Local Flood Authorities (LLFAs) and local key stakeholders to understand flood risk challenges and risks. We will ensure we do not increase flood risk to people and businesses, whilst creating opportunities to enhance the environment through a sustainable, multi-benefit flood management proposal.

EXISTING RIVERS

RIVER OPTIONS – 1 & 2

OPTION 1 - TRIPLE CHANNEL EAST OF THE M25

This option is similar to the option in Heathrow Airport Limited’s Environmental Impact Assessment Scoping Report. However, our option would have a trio of diverted rivers closer to the M25.

OPTION 2 - SINGLE CHANNEL DIVERSION EAST OF THE M25

This option combines the diverted rivers near the M25 to enable a more ‘natural’ channel and opportunity for a blue-green corridor.

RIVER OPTIONS – 3 & 4

OPTION 3 - DIVERSION WEST OF THE M25

This option provides more space for surface access (roads). It is similar to option 2 but the diverted rivers are moved to the other side of the M25. River diversions can be accommodated depending on the design of the M25 underneath the new Northwest Runway. Details will be provided in the Stage Two consultation when more information is available from Heathrow Airport Limited on the M25 re-configuration.

OPTION 4 - WESTERN DIVERSION TO THE RIVER THAMES

A new tributary diverting flow to the west of the M25 and into the River Thames. A combined channel east of the M25 for the River Colne, Wraysbury River, Duke of Northumberland River and Longford River.

CONSTRUCTION

CONSTRUCTION COMMITMENTS:

• Rail freight or the motorway system is used to import bulk materials, reducing potential impacts on local roads.

• Consolidation techniques and the use of booked delivery slots to allow movements to site of each delivery to be controlled.

• Transport is arranged where appropriate to bring the construction workforce to and from working areas associated with Heathrow West. This could include special buses from areas of accommodation or by providing incentives to use the public transport network.

• The Heathrow West area is used as a group of logistic hubs to pre-assemble and consolidate components before moving them to their final location in the Heathrow West buildings.

• This approach can deliver better quality and more timely products compared to building everything in its final position.

• Use of best practice construction techniques.

• Waste is reduced by using “just in time”, and closely monitored deliveries to reduce waste of materials and by maximising the use of recycled materials whilst minimising water and energy consumption on site.

• Maximum use of ultra-low or zero emission vehicles.

• Construction works use best practice management and monitoring techniques leading to high quality value for money construction.

• Training and skills development are supported, including apprenticeships, and that safety is at the forefront.

The construction will be planned to seamlessly align with Heathrow Airport Limited’s Northwest Runway and other components of the scheme. It is envisaged that we will work closely with Heathrow Airport Limited to avoid overlaps and make the best use of resources and minimise disruption to both local communities and Heathrow Airport.

MANAGING THE EFFECTS

It is Arora’s priority to be fair to the local community and demonstrate how our approach will minimise and mitigate the environmental impact of our plans, reduce land take and disruption and establish a positive legacy.More information on the specifics of each of these will be presented as part of the Stage Two consultation when options are further developed.

If you would like more information on our approach, please view our main consultation document.

We will be considering how we can minimise and mitigate the effects of Heathrow West across a range of environmental topics, including in the following areas. We will consult on our detailed approach to address the effects identified, following further work, in our Stage Two consultation.

Landscape and Visual Impact Assessment

Carbon and Climate Change

Air Quality Ecology

Historic Environment

Noise and Vibration

NEXT STEPS

Feedback that you provide will help to inform and influence the final shape of the Heathrow West proposals. Following the consultation period, we will carefully analyse all of the responses received during the consultation period. Feedback will also be assessed against how it aligns with our vision and objectives. This feedback will help us to:

• Ensure we have properly considered the potential impacts on the community and environment associated with the proposals for Heathrow West;

• Develop and finalise the project design; • Consider any additional impacts or mitigations resulting from the

consultation process in the Environmental Impact Assessment; • Produce an interim consultation report (and a final consultation report

following completion of both Stage One and Stage Two consultation) which will be submitted alongside the DCO application.

Telephone: 0808 1961 515

YOU CAN CONTACT US AT:

Post: FREEPOST HEATHROW WEST CONSULTATION (no stamp required)

Email: heathrow-west@consultation-online.com@

Website: www.heathrow-westconsultation.com