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Live Webinar Presenters
Jennifer WilsonSales Manager
Keilee TingSales Associate
Angelique BelotProduct Specialist
Front Office Improvement
Agenda• Identify The Most Common Pain Points• Tools to Streamline Workflows and Front Office
Efficiency• Show how your Practice Management System’s Tools
Can Directly Assist in Increased Revenue• Measuring Performance & Tracking• Q & A
Scheduling–Common Pain Points
• 24/7 Service• Same-day Appointments • Schedule Online – Technology• Faster Appointments for New Patients• Provider Availability
Scheduling Technology
Should Provide:
• Flexibility• Robust Functionality• User-Friendly• Operability• Multi-Resource Scheduling• Customization
Typical Workflow for Patient Confirmation
Time Office Staff Spends On Appointment Confirmations
• Results in No Shows/Cancellations
• Lost Revenue
• Can’t Track Repeat Offenders
Automated Appointment Reminders Benefit Your Practice
• Contributing to patient satisfaction
• Reducing missed appointments
• Keeping your practice profitable
• Providing quality care to the patient
• Maximizing the physicians’ time
• Gaining a competitive edge by
enhancing patient relations
Check-In ProcessPain Points
• Wait Room Time
• New Patient Forms
• Administration Paperwork
• Verifying Patient Eligibility Over The Phone
• Administration Time
• Lost Revenue
SummaryCHANGES IN THE OFFICE ADVANTAGES
Provider Availability Same-day appointments; faster access to routine follow-ups and new-patient appointments; less waiting time in the doctor’s office.
Reminders for Appointments Reduce staff time and no shows.Increase productivity while also increasing revenue.
Easier Registration Process Reducing or eliminating office staff.Lower overhead allows doctors to afford longer, more meaningful visits.
Technology Provide patients an understanding of who you are and what you can do for them. Patients can download forms to fill out prior to the office visit; ask non-urgent questions via secure email.
Time Management Electronic Medical Records/Practice Management SoftwarePatients can receive alerts and reminders about follow-up care.