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Welcometo our
Annual GMs Meeting
09. + 10. February 2014
Meeting Goals
Get together
Communication
Thank you
Presentation Display
What we did in 2013 in comparison to 2012.
Operation challenges.
What we want to achieve in 2014.
Agenda
09.02.2014Time
Speaker Duration
14h00 Mr. Alaa Akel General Manager Jaz Hotels & Resorts 60 min.
15h00 Mr. Markus Iten Chef Consultant
90 min.Mr. Stephane Franco Corporate Director of Operations
Mr. Samir Abdel Azim Regional Director of Kitchen
Mr. Stephane Franco Corporate Director of Operations
16h30 Coffee Break 15 min.
16h45 Mr. Essam Hussein Regional Financial Controller 90 min.
18h15 Mr. Ayman Abu Zeid &Mr. Mostafa Salama
Regional Director of Human ResourcesRegional Director of Human Resources 75 min.
19h30 Cocktails & Dinner
Agenda
10.02.2014Time
Speaker Duration
09h00 Mr. Alaa Akel General Manager Jaz Hotels & Resorts 15 min.
09h15 Mr. Alex Gudenko Director of Spas 30 min.
09h45 Ms. Shahira El Shanawany &Mr. Kahled Afifi
Regional Training Manager Red SeaRegional Training Manager Sinai 45 min.
10h30 Picture of all attendees 30 min.
11h00 Coffee Break 15 min.
11h15 Ms. Nagla Madi & Dept. Group Director Sales & Marketing 105 min.
13h00 Mr. Alaa Akel General Manager Jaz Hotels & Resorts 30 min.
13h30 Lunch 60 min.
Agenda
10.02.2014Time
Speaker Duration
14h30 Mr. Mohamed El Saadawi Regional IT Manager 60 min.
15h30 Coffee Break 15 min.
15h45 Mr. Mahmoud Abd El Gawad Sustainability Director 45min.
16h30 Mr. Hussam Kamal Regional Purchasing Manager 60 min.
Mission Statement
We shall be recognized, throughout the hospitality industry as the preeminent company to own, manage and operate holiday hotels on a worldwide basis using "Total Quality Management" (TQM) principles to continuously improve market share and profitability.
Our Commitment
Our commitment :
1. Staff development
2. High quality of service
3. Return on investment
4. Maintaining assets in best shape
Our Focus
Culinary improvements
Entertainment upgrade
Night Kids
Hotels & Resorts Portfolio
42 Jaz Hotels & Resorts
9,731 rooms
13 Jaz Hotels
17Iberotel*
1Sensimar
10Sol Y Mar
* incl. Iberotel Miramar Fujairah
1Steigenberger
New Openings
Sol Y Mar Naama Bay: 194 roomsAlmazino: 96 rooms
2014
2015 Jaz Alcazar Sharm: 608 roomsJaz Makadi Water World: 439 rooms
2016 Sahl Hasheesh: Project in the pipeline
Renovations
Region Hotel Status
Marsa Alam Iberotel Lamaya + Samaya Ongoing
Sol Y Mar Solaya Soft renovation
Makadi/Safaga Oasis Resort Completed
Oasis Club Ongoing
Club Makadi Ongoing
Sol Y Mar Paradise Beach Kitchen
Sinai Iberotel Palace Last cluster 6
Iberotel FanaraSuperior rooms
completed
Rebranding
Jaz Makadi Bayview & Golf Resort Steigenberger Makadi
Iberotel Aquamarine Jaz Aquamarine
Sol Y Mar Club Makadi Jaz Makadina
Jaz Spas Mivida Spa & Mivida Beauty Salon
HolidayCheck Ranking
3 Jaz Hotels & Resorts are under the top 5 in the region Marsa Matruh (19 hotels)
9 Jaz Hotels & Resorts are under the top 20 in the region Hurghada/Safaga (330 hotels)
5 Jaz Hotels & Resorts are under the top 20 in the region Sharm El Sheikh/Sinai (450hotels)
All 5 Jaz Hotels & Resorts in the region Marsa Alam/El Quseir (92 hotels) are top 5
3 Jaz Hotels & Resorts are under the top 10 in Alexandria, Luxor and Ain El Sukhna
2 Jaz Hotels & Resorts are under the top 10 in the region Hurghada (222 hotels)
HolidayCheck Ranking
Holidaycheck.de 04.02.2014
#2 Sensimar Makadi
#3 Steigenberger Makadi
#4 Jaz Makadi Star & Spa
#7 Iberotel Makadi Beach
#11 Sol Y Mar Makadi Sun
#13 Iberotel Saraya Resorts
#15 Iberotel Oasis Resort
#18 Iberotel Saraya Palms
#19 Sol Y Mar Club Makadi
#2 Iberotel Palace
#9 Iberotel Dahabeya
#15 Iberotel Lido Sharm
#17 Iberotel Club Fanara
#20 Jaz Belvedere
#1 SYM Dar El Madina
#2 Iberotel Samaya
#3 Iberotel Coraya
#4 Sol Y Mar Solaya
#5 Iberotel Lamaya
#1 Jaz Oriental Resort
#3 Jaz Almaza Beach
#4 Jaz Crystal Resort
Sharm El Sheik/Sinai(450 hotels)
Marsa Alam/El Quseir (92 hotels)
Marsa Matruh (19 hotels)
Hurghada/Safaga(330 hotels)
HolidayCheck Ranking
#1 Iberotel Borg El Arab
#3 Iberotel Luxor
#8 Jaz Little Venice
Alexandria (56 hotels)
Luxor(104 hotels)
Ain El Sukhna(20 hotels)
Holidaycheck.de 04.02.2014
#9 Jaz Aquamarine#10 Jaz Bluemarine
Hurghada(220 hotels)
HolidayCheck High-Flyer
SYM Paradise Beach
IB Saraya Resort
IB Saraya Palms
IB Makadi Oasis Club + Resort
IB Makadi Oasis Resort
SYM Club Makadi
Jaz Makadi Star & Spa
IB Fanara Club & Residence
IB Fanara Residence
IB Club Fanara
IB Il Mercato
Jaz Belvedere
Jaz Mirabel Beach
Jaz Mirabel Park
SYM Sharks Bay
SYM Sea Star Taba
Jaz Little Venice0
20
40
60
80
100
120
140 130
19 21
4737
22
9
42
123
26
88
44
6065
110
99
10
119
15 17
37
18 19
4
35
61
18
74
2734
49
102
81
6
HolidayCheck Ranking 2012 vs.2013
Ranking 31.12.2012 Ranking 31.12.2013
Tripadvisor Ranking
4 Jaz Hotels & Resorts are under the top 5 in the region Marsa Matruh (11 hotels)
4 Jaz Hotels & Resorts are under the top 20 hotels in Hurghada (170 hotels)
All 5 Jaz Hotels & Resorts in the region Marsa Alam (64 hotels) are in the top 20.
6 Jaz Hotels & Resorts in Makadi Bay (19hotels) are in the top 10.
Tripadvisor Ranking
#1 Sensimar Makadi
#2 Saraya Resort
#3 SYM Makadi Sun
#4 Iberotel Makadi Beach
#8 Jaz Makadi Star
#10 Iberotel Oasis
#7 Jaz Bluemarine
#11 SYM Ivory Suites
#13 Jaz Aquamarine
#15 SYM Club Makadi
#2 Iberotel Coraya
#3 SYM Dar El Madina
#6 Iberotel Lamaya
#10 SYM Solaya
#13 Iberotel Samaya
#1 Jaz Crystal Resort
#2 Jaz Almaza Beach
#3 Jaz Oriental Resort
#5 Jaz Oriental Club
Hurghada(170 hotels)
Marsa Alam (64 hotels)
Marsa Matruh (11 hotels)
Makadi Bay(19 hotels)
Tripadvisor.de 04.02.2014
Tripadvisor High-Flyer
SYM Paradise Beach
SYM Makadi Sun
Jaz Makadi Star & SpaJaz Belvedere
Jaz Mirabel Beach
Jaz Mirabel Club
Jaz Mirabel Park
SYM Sharks Bay
Jaz Little Venice0
10
20
30
40
50
60
70
80
90
100
8 612
94
46
5966
82
56 3 7
50
27
46
3545
3
Tripadvisor Ranking 2012 vs. 2013
Ranking 31.12.2012 Ranking 31.12.2013
GSI Scores Red Sea 2012/2013
GSI Average Kitchen Entertainment1.20
1.40
1.60
1.80
2.00
1.75 1.69
1.57
1.791.76
1.60
1.77 1.78
1.55
Score 2012 Score 2013 Budget
GSI Scores Sinai 2012/2013
GSI Average Kitchen Entertainment1.20
1.40
1.60
1.80
2.00
1.73 1.73
1.51
1.76 1.77
1.55
1.77 1.78
1.55
Score 2012 Score 2013 Budget
Guest Satisfaction & Awards
The highlights:
• 313+ awards vs. 286 in 2012
• 7 hotels within top 25 hotels in Egypt and 13 hotels within top 50 hotels in
Egypt (1.986 hotels ranked under Trivago) by 39 hotels in operations within
JH&R
• 32 TripAdvisor awards & certificates
• 11 HolidayCheck awards & certificates or more than 52 % of the awards
to Egypt
• 5 TUI Holly or 62 % of the awards dedicated to Egypt
• 32 Green Star, 21 Travelife, 6 Eco resorts and 1 Earthcheck awards
Awards
Retirement
Mr. Ramadan Abdullah
Awards
Recognition
Mr. Alaa Mofid
Mr. Efstratios Rectsinis
Mr. Mohamed Hassan
Awards
Outstanding Management Performance
Mr. Ashraf Abu ZeidMr. Ahmed Hosny
Awards
Best Safety Score 2013
Jaz Crystal Resort (81.5)
Jaz Mirabel Club & Park (81.4)
Awards
Best GOP 2013
Almaza Bay (62 %)
Iberotel Palace (46 %)
Awards
Best GSI Score 2013
Red SeaJaz Makadi Star & Spa (1.90)Sol Y Mar Makadi Sun (1.90)
Sinai Iberotel Palace (1.85)
Awards
Trivago Top 25Iberotel Palace
Jaz Makadi Star & SpaSensimar Makadi
Steigenberger Makadi
Iberotel Makadi Beach
Iberotel Coraya BeachIberotel Samaya
Organization update
Pest ControlIT Engineering SustainabilityHR Training
Area ManagersArea ManagersArea ManagersArea Managers Reg. Managers
C DOO
Red Sea Region Hurghada Area Makadi Area Coraya Area Almaza Area Sinai Region Upper Egypt/Greater Cairo
Dir. of KitchenChinese Chef
De Cuisine
Support from
Red Sea Region
IT Mgr. IT Mgr. IT Mgr. IT Mgr. IT Mgr. IT Mgr.
HR Director HR Mgr. HR Mgr. HR Mgr. HR Mgr. HR Mgr.Chief Engineer Chief Engineer Chief Engineer
EHH Co-ord. EHH Co-ord. EHH Co-ord. EHH Co-ord. EHH Co-ord.EHH Mgr.
Training Mgr. Training Co-ord. Training Co-ord. Training Co-ord. Training Co-ord. Training Co-ord.
Pest ControlSafety officer
Laundry Mgr.Laundry Mgr. Laundry Mgr.Laundry Mgr.Laundry Mgr.
Purchasing Mgr. Purchasing Mgr. Purchasing Mgr. Purchasing Mgr.
Reg. Managers
Cost Cont. Mgr. Cost Cont. Mgr.
Area GM Area GM Area GM Area GM
GMs/HMs GMs/HMs GMs/HMs GMs/HMs GMs/HMs
Regional Mgr.
GMs/HMs
Oriental Chef De Cuisine
Stay up-to-date
Quality trips & competition visits to keep ourselves up-to-date.
Corporate News
Corporate News
Thank you for your attention
