Welcome to Our 2011 Catalogue - Owen-Stewart · performance and satisfaction at work. Happy is a healthy state of mind and it is infectious! When our brains are happy, that positive

Call to Order… 1-800-263-33992

Welcome to Our 2011 Catalogue

About Us… and TrainingRelevant. Believable. Engaging!For more than 20 years, Owen-Stewart Performance Resources hasbeen the leading provider of video-based interpersonal skills trainingresources that inspire people to be the best that they can be.Thousands of training professionals in Canada depend on us fortraining programs that deliver the highest return on their investment.

Why is training so important?The innovation, flexibility and focus that is required to build truly dynamic organizations, come from well- trained and supported employees. One of the best ways to encourage and support individuals in yourworkforce is through professional development and training opportunities. As employees develop new skills, the work environment becomes infused with energy and creativity.

1 Helps maintain andimprove quality andproductivity.

Remember, if you’re nottraining, your competitiongains a leg up.

5 Training emphasizesteamwork.By consistently

involving your employees in various training activities,your teams will just naturally work together more effectively.

8 More cost effectivethan constantlyrecruiting & hiring.

Whatever challenges yourorganization is dealing with,eliminating training is onlygoing to put you behind.Catching up costs a lot more than moving forward.

2 Acknowledges that your staff are professionals.

People will stay with yourorganization longer if youinvest in their professionaldevelopment.

6 Helps keep pace with our constantlychanging world.

You need to stay on top ofnew technologies andenhancements in order tostay ‘front of mind’ with your customers.

9 Training reinforcespriorities.In this dollar-strapped

economic climate, the needs of your current staffcan be prioritized towardspecialized, focussedtraining.

3 Makes goodfinancial sense.Training pays for

itself – by boostingefficiency, establishing and maintaining ethicalstandards, and makingmorale a priority.

7 It is stimulating and exciting.New possibilities

are explored, innovation isencouraged and the cultureof your organization isenhanced.

10 Boosts morale.Training givesyour employees

a burst of energy. They’ll be more motivated andproductive if you show them that you believe in them.

4 Reinforces yourstaff’s best efforts.The good habits

your people gain fromtraining will spreadthroughout yourorganization.

Here are our TOP 10 reasons to consistently train your employees!

Quality Training Made Easy!

Need help choosing theright training materials?

Our professional AccountManagers will take the

time to understand yourobjectives and help you

choose from ourincredible range oftraining products.

So call us today! We’re here to help your organization

achieve all its goals!

1-800-263-3399

Free 10-Day Previews 3

A Bit About Our Products…

At Owen-Stewart Performance Resources, we specialize in three main resource areas. These products compliment each otherand can be used independently. They are all ‘Trainer-Tested’ andmaintain the highest quality standards – offering total flexibility.And, they can be used right ‘out of the box’!

VIDEO-BASED TRAINING PROGRAMSDeveloped with engaging scripts and believablemessages—we carry the best of the best. They’re a flexible

medium that allows you to train various numbers at any given time,and can be used repeatedly. Video also lends itself to the addition of written materials and other visual tools, allowing you to createcustom training programs uniquely suited to your organization.

TRAINER PACKS & TOOLKITSThese resources are ideal for busy trainers, managers andsupervisors. They provide an invaluable collection of

instructional modules rich with development ideas, tools andtechniques. Each module focuses on a specific learning objectiveand provides you with everything you need to facilitate a successfullearning outcome. Training experience is not required with theseresources!

BUSINESS BOOKSUse these resources to get re-acquainted the written word.Our books cover a wide range of topics. Some can be read

in one sitting, others will take a few days. Regardless, they all containa terrific collection of ideas, strategies, tips and techniques that you’llwant to refer to again and again. Help everyone in your organizationindependently become the best they can be.

Before You Buy…You can preview all our products, absolutely FREE before you makeyour purchase decision. We want you to be completely satisfied.

You can preview videos either online at our website, or we cancourier you a Preview DVD for 10-Days.

All of our Trainer Packs & Toolkits can be couriered to you FREE,for 10-Days. Not sure which ones you want to look at? Visit theTrainer Packs section at our website and download a FREE Moduleand Activity Summary for each one.

Ask for your FREE Business Book! We offer evaluation copies ofmost of our best-selling business books, at no charge to you!

So welcome to Owen-Stewart Performance Resources, your source for entertaining, educational, practical, andimmediately applicable programs that will take your training further.

Is On-Line Video Training for you? Have you considered it? Do you know how

it works? Are you using it now?

For more information, see page 28.

On-Line Video Training

Topic IndexFeatured New Releases.................................................4-6Acquisitions and New Programs ......................................7Customer Favourites .....................................................7-9Accountability ................................................................10Assertiveness .................................................................10Attitude.....................................................................10-11Change Management.....................................................11Coaching ........................................................................11Communication Skills................................................12-13Conflict Management.....................................................13Counselling Skills ...........................................................13Creativity........................................................................14Cultural Issues................................................................14Customer Service ......................................................14-16Decision Making ............................................................17Diversity .........................................................................17Emotional Intelligence ...................................................18Employee Retention .......................................................18Ethics..............................................................................18Facilitation......................................................................19Generational Issues...................................................19-20Harassment Prevention ..................................................20Interviewing ...................................................................20Leadership Skills .......................................................20-23Management & Supervision Skills..................................23Meeting Management....................................................24Meeting Openers............................................................24Motivation......................................................................24Organizational Effectiveness ..........................................25Performance Management.............................................25Personal Development ...................................................25Respect...........................................................................26Team Building ................................................................26Time Management .........................................................26Values ............................................................................26Customer Favourite DVDs .........................................27-28On-Line Video Training/Streaming ..................................28FISH! Ancillaries .............................................................29Activity Packs & Toolkits.................................................30Business Books...............................................................31Alphabetical Index ....................................................32-33Order Information and Policies ......................................33

Email us at [email protected]

Featured New Releases!The Art of Networking

22 MINUTES • PURCHASE: $695 • RENTAL: $350

80 MINUTES • SET: $1095 • INDIVIDUAL PROGRAMS: $315 EACH

Best-selling author and keynote speaker, Mark Jeffries is a highly sought-after communications coach forthe world’s most successful senior executives. He is also a frequent guest on television shows such asNBC’s Today Show and BBC News. In his latest program, The Art of Networking, he lays out apowerful set of assumptions that anyone can use to strategically influence those they work with or wantto work with.

“When all else is equal, the person who makes the best connection wins.”

The Art of Networking covers a wide range of practical examples, from gracefully joining a group of strangers at a reception, tothe correct way of presenting or accepting a business card, to the secrets of getting a busy decision maker to take your call. Hisdisarming and highly entertaining presentation will prepare participants for their next industry conference, team meeting, elevatorpitch or sales call.

KEY LEARNING POINTS:• Leverage the 3 Assumptions of Networking • Tip the scales of influence in your favour• Learn the etiquette of technology • Plant the seed of an idea• Monitor and adapt to a decision maker's signals • Apply the 3 Rs of Networking; Radar, Recall, Reward

PROGRAM CONTENTS:DVD and Leader’s Guide on CD.

Your most important leadership skill—the ability to inspire others through your example.This series is for anyone, from business owners to frontline supervisors, who wants to lead more effectively.

The 6-Part Series Includes:It Starts With Me: The secret to effective leadership is not in just telling people what to do, but inspiringthem to achieve it through your example.Be There: You can’t lead without trust, and you build trust by being there when people need you.Play: Play is more than an activity. It’s an attitude of enthusiasm and creativity. To get it, you must nurture a culture full of trustand free of fear.Make Their Day: One of the best ways to make someone’s day is to show them how much you appreciate them.Choose Your Attitude: Your attitude has a powerful effect on the people you lead. What impact do you want to have?Who Are You Being?: Great leaders know what they stand for, recommit to it every day and ask others to help them be who theysay they want to be.

This Series Will Help You To:• Build the trust that helps teams be more productive and adapt quickly to change.• Listen and communicate better.• Embody the attitudes and values you want to see in your organization or team.• Remove fear and inspire people to be their best for customers, for each other and for the organization.

PROGRAM CONTENTS:6-Program Series: Includes 6 DVDs, Facilitator’s Guides, Assessment Tools and PowerPointsIndividual Programs Include 1 DVD, Facilitator’s Guide, Assessment Tool and PowerPointParticipant Workbooks for each program sold separately for $9.00 each.

What’s your impact as aleader?

How do you break into thegroup?

Fish! For Leaders Series

Preview on-line at www.owenstewart.com 5

Featured New Releases!

The Manager As Coach Coaching has the potential to underpin everything a manager does—a way of managing peoplerather than just something used occasionally to address performance issues. Underlying this approachis an awareness of emotional intelligence that helps build effective working relationships based ontrust and mutual respect.

The Manager as Coach will be helpful to anyone who manages and coaches in the workplace. Itprovides a realistic context in which an effective manager has her eyes opened to the potential ofcoaching to inspire and motivate a member of her team. The approach is presented as a way of working for managers who are leading people in challenging times.

The program shows how a positive approach to coaching provides a solution to a workplace problem. It can be watched as a storybut is also organized in chapters so that individual scenes and training points can be revisited.

The program challenges managers to consider how they can embrace a coaching approach and encouragesthem to:• Reflect on the power and potential of adopting a coaching approach• Understand how coaching can underpin everything a manager does• Explore how this program might support learning and development using different styles• Adopt a framework within which coaching can be facilitated• Consider and practice the skills required to deliver intelligent coaching

PROGRAM CONTENTS: DVD, Facilitator’s Guide with Self-Assessment and PowerPoint Slides


A powerful realistic work/life balance drama.

What does being happy have to do with work? We've all been told that if we work hard, we'll besuccessful. And if we're successful, we'll be happy. What if that formula is wrong? What if the oppositewere true and happiness is the secret to success—at work and at home?

The Happiness Advantage is a new program that shows you how happiness can improve yourperformance and satisfaction at work. Happy is a healthy state of mind and it is infectious! When ourbrains are happy, that positive feeling will ripple out to those around us, which can raise productivityand help us work faster and smarter. The implications for your workplace can be tremendous.

Did you know that optimistic salespeople outsell their pessimistic colleagues by 56%? According to theauthor of The Happiness Advantage, Shawn Achor, happy employees have higher levels of productivity. They also perform betterin leadership roles and receive higher pay! You might even find that happiness can be your single most important competitiveadvantage.

KEY LEARNING POINTS:• Understand the science that underlies The Happiness Advantage• See how you can put The Happiness Advantage to work personally to improve your productivity, performance and satisfaction• Learn how you can spread The Happiness Advantage to everyone in your organization

PROGRAM CONTENTS: 2 DVDs with Main program and the 5 Implementation Modules, The Happiness Advantage Workbook and Hardcover Book

38 MINUTES • SERIES PURCHASE: $795 • INDIVIDUAL IMPLEMENTATION MODULES: $295 EACH

Learn how to spread happinessin your organization.

The Happiness Advantage with Shawn Achor

Call to Order… 1-800-263-33996

Featured New Releases!

The Plus of Us: Dynamic Diversity Training Do your employees understand what workplace behaviour is acceptable, what’s unprofessional, andwhat’s even illegal? How can you train your staff to embrace cultural differences and protect yourorganization from potentially devastating lawsuits?

The Plus of Us with attorney Greg Naylor, is an effective Diversity training program as well as anAnti-Discrimination and Harassment program that will educate your employees and supervisors toavoid behaviours that harass and discriminate and help them recognize how everyone benefits from adiverse, dynamic workforce. It will take your employees beyond the legal rules to an understanding ofthe basic human needs and emotions that control workplace relationships between diverse employees.

The Plus of Us: Dynamic Diversity Training is divided into separate workshops.• An Employee Workshop (16 minutes, 7 vignettes) AND A Supervisory Workshop (20 minutes, 9 vignettes)• A bonus 18-minute video, Full Court Pres, dramatizes the positive benefits of a diverse workplace as well as the real human

emotions and adverse business consequences that result from discrimination and harassment.

KEY LEARNING POINTS:• Identify discriminating and harassing behaviours• Identify prejudicial stereotypes• Identify proactive and positive behaviours to stop discriminatory/harassing conduct• Accept personal differences and appreciate personal similarities

PROGRAM CONTENTS: DVD with Employee and Supervisor Versions and Leader’s Guide on CD.

54 MINUTES • PURCHASE: $795

Learn more than just the legalrules on harassment.

We’re In The Band Most people—your employees included—know what good service feels like. They have countlessexperiences shopping, eating out, going to the dentist or doctor, or getting their car fixed. Mostpeople also know what it feels like to be part of a cohesive team. Maybe they’ve been part of asports team, a study group, a charitable organization, or another group of people who share acommon goal and work well together to achieve it.

If that’s so, then why doesn’t good service and teamwork come easily to everyone? Why is trainingnecessary? The answer is simple: your employees may know how good service and teamwork ‘feel’,but they may not know what specifically they need to do to provide great service. That’s where this program can help.

THE PAPERBOYS, a popular Canadian folk rock band, have a clear vision for building their fan base and achieving success. Theirprocess of turning customers into cheering fans applies to any enterprise that relies on teamwork and customer service to succeed.

KEY LEARNING POINTS:• Reveals the 5 elements of a Standing Ovation• Describes what those 5 elements look like in your organization• Explains how Customer Service and Teamwork are related• Know what specific behaviours to exhibit when you're on the job

PROGRAM CONTENTS:DVD, Leader’s Guide, Customizable PowerPoint Presentation, 10 Pocket Reminder Cards, 1 All Access Pass with custom lanyardand Bonus Music Videos from THE PAPERBOYS.

10 MINUTES • PURCHASE: $895 • RENTAL: $350 AVAILABLE IN FRENCH

Re-energize your employees andinspire them to, "perform" everyday.

7

Summary of 2011 Acquisitions and New Releases

Free 10-Day Previews

• The Happiness Advantage with Shawn Achor

• All Washed Up

• The Manager as Coach

• The Art of Networking

• A Complaint Is A Gift• When You Can’t Say Yes

• The Plus of Us: Dynamic DiversityTraining

• The 3 R's of Sustainability: Reduce,Reuse, and Recycle

• Harassment Made Simple ✦• Sexual Harassment Made Simple ✦

• FISH! For Leaders- It Starts With Me- Be There- Play- Make Their Day- Choose Your Attitude- Who Are You Being?

• Leading More with Less

• Negotiations: Solving The ToughProblems

• 6 Principles To Negotiate Anything

• Power Of Expectations: The PygmalionEffect, Educator's Cut

• Ben Comen

• Do Respect

• It’s We're In The Band ✦• Flight 232: The Power of Teamwork

Check out our newly acquired and BRAND NEW programs for 2011. Please review the titles below and if you missed them, please call 1-800-263-3399, go to our website

at www.owenstewart.com and order a FREE 10-Day Preview, or view them On-Line.

CHANGE MANAGEMENT

COMMUNICATION

CUSTOMER SERVICE

DIVERSITY

GREEN INITIATIVES

LEADERSHIP

HARASSMENT

NEGOTIATION

ORGANIZATIONALEFFECTIVENESS

PERSEVERANCE

RESPECT

COACHING

ACCOUNTABILITY

TEAMWORK

Customer Favourites!Diversity: Face to FaceThis is an innovative and unique training program that explores four main aspects of diversity in theworkplace—stereotypes, similarities, unity and benefits—by listening to the stories and thoughts of characterswho actually live and work in a diverse world.

Through their eyes, we learn why diversity is so important, and are given the definitions and tools tounderstand more deeply our own roles in diverse workplaces, from smaller organizations to larger corporations.

KEY LEARNING POINTS:Stereotypes: Fully understand what stereotypes are and are not and how they affect others and ourselves.Similarities: Learn how to search for what we share rather than focus on what we disagree on.Unity: Learn how to “come together” instead of excluding ourselves and others.Benefits: Explore the benefits and rewards of a diverse organization in ways you may have never considered!

PROGRAM CONTENTS:

DVD includes Main Program and Meeting Opener, Leader’s Guide, Reproducible Participant Materials, PowerPointPresentation on CD and 25 Pocket Reminder Cards.

22 MINUTES • DVD PURCHASE: $795 AVAILABLE IN FRENCH

Overcome stereotypesand microinequities.

✦ AVAILABLE IN FRENCH


EverestClimbing Mount Everest is hard. Climbing Mount Everest BLIND is … impossible. Or at leastthat’s what they told Erik Weihenmayer. This incredible true story follows Erik’s quest to reach thesummit of the tallest peak in the world—and the amazing team that made it possible.

Erik has never believed in limitations. That’s why it was easy to ignore people who said he was crazyto pursue his dream of climbing Mount Everest. Erik knew that he couldn’t do it alone. And—henever wanted to. He knew that his vision could only be achieved through the power of teamwork.

Everest is essential for anyone who has ever worked on a team—or is responsible for making teams strive to reach higherperformance goals.

KEY BENEFITS:• Illustrates the power of a shared vision • Demonstrates true teamwork • Strengthens leadership skills

PROGRAM CONTENTS:DVD, Leader’s Guide, and Participant Workbook.

14 MINUTES • DVD PURCHASE: $645 • DVD RENTAL: $225

Learn to find joy in thesuccess of others.

FISH! The best-selling video of all time! – ONLY $849!Imagine a workplace where everyone chooses to bring energy, passion and a positive attitude withthem each day. FISH! is about attitude and having fun at work. This best-selling film explores thetremendous synergy that can result when people are committed to their job and the people they workwith. When you catch the energy of FISH! there is no limit to the potential you’ll release. The FISH!Philosophy has become an extraordinary international phenomenon. Find out why people watchFISH! the first time because it’s fun, but then watch it over and over because it’s fundamental.

PROGRAM CONTENTS: DVD.

FISH! The Complete Package – ONLY $949!Teaching the FISH! Philosophy just got easier with the introduction of FISH! The Complete Package!It comes with FISH! DVD, FISH! Facilitator’s Guide, FISH! Playbook, and a FISH! Pack, which includes: 4-pack “Pete the Perch”, 4-pack of FISH! Pens, 4-pack of FISH! Magnets, 6-pack of FISH! Sticky Notes and a Canvas Tote Bag.

17 MINUTES • DVD PURCHASE: $849 • DVD RENTAL: $350 AVAILABLE IN FRENCH

Live the FISH! philosophy every day.

GROUPTHINK, 2EDr. Irving Janis introduced the concept of “groupthink” by asking and then answering these questions:How do groups really make decisions? What drives groups to agree despite the better judgment ofsome, or even all, participants? Why do group decisions sometimes result in monumental error? What are the signals to watch for?

Participants will gain an understanding of the eight symptoms of groupthink and strategies for avoidingit. The Challenger disaster, the Bay of Pigs invasion, Pearl Harbor, and the Cuban Missile Crisis areexplored and help demonstrate the phenomenon of groupthink.

KEY BENEFITS:• Shows how Groupthink happens • Helps you prevent Groupthink• Teaches better group decision-making • Destroys the Illusion of Invulnerability

PROGRAM CONTENTS: DVD and Leader’s Guide.


Understand and enhancegroup decision-making

processes.

Customer Favourites!


Coaching is all about inspiring, encouraging, and challenging your team. It’s as simple as noticinghow your team is performing and then letting them know you notice. In other words, coaching isthe process of letting people know that what they do matters to you. This film offers sensible adviceon encouraging good work, correcting poor work, using good judgement and caring about eachmember of your team. Film and television personality Michael Horton hosts this lighthearted lookat the everyday challenges and pleasures of coaching great work.

Show your team members that they matter:• When they are doing great work—praise them • When they are doing poor work—correct them positively and in private• Use the 2-Minute Challenge when they get off track

PROGRAM CONTENTS:DVD, Leader’s Guide on CD, Workbook and 10 Pocket Reminder Cards.

Customer Favourites!


The Practical Coach

24 MINUTES • DVD PURCHASE: $925 • DVD RENTAL: $350 AVAILABLE IN FRENCH ($895)

Try the two-minutechallenge.

What To Do…When Conflict HappensWhat causes the most stress across ALL occupations? The interpersonal conflicts we experienceon a daily basis. No one likes to deal with conflict, but we all need to. Problems that aren’t dealtwith tend to fester and spread into other areas and other relationships.

This program acknowledges that it’s difficult to confront someone who—in our opinion—isbehaving in a way that is disruptive, unprofessional or self-serving. It presents a simple 4-stepapproach that helps individuals collect their thoughts and initiate resolution in the most productiveway possible. Use this film to give your employees a memorable, easy-to-implement way to stay calm and work throughissues with co-workers.

PROGRAM CONTENTS: DVD, Leader’s Guide, 5 Participant Workbooks, 10 copies of the book “What to do When Conflict Happens”, 10 Pocket Reminder Cards and PowerPoint Presentation.

Keep conflicts from escalating.


Speaking Effectively: To 1 or 1000, 2eIn a well-known study, 3,000 people were asked what frightened them most. The number oneanswer was public speaking.

Few people consider themselves to be good public speakers, yet it is a highly desirable skill intoday’s workplace. This entertaining and effective program gives practical advice on how to deliver a compelling message to a group of any size.

First it shows the most common ways speakers can botch a presentation and then it shows the fourmain components of effective public speaking.

KEY LEARNING POINTS:• What causes public-speaking fear and how to avoid it • The roles of appearance and body language• How to most effectively communicate your message

PROGRAM CONTENTS: DVD and Leader’s Guide.

Help people communicatemore effectively.

Cure bad attitudes for higher productivity!Bad attitudes can threaten the essentialfunctions of your organization. Employeeswill learn to take responsibility for their ownattitudes and success, better attitudes will

positively impact team results and underlying causes forunproductive attitudes will be resolved.

FISH! – ONLY $849!Imagine a workplace where everyonechooses to bring energy, passion and a positive attitude with them each day.FISH! is about attitude and having fun at work. This film explores the

tremendous synergy that can result when people arecommitted to their jobs and their team members. Whenyou catch the energy of FISH! there is no limit to thepotential you’ll release.

FISH! THE COMPLETE PACKAGE – ONLY $949!Teaching the FISH! Philosophy just got easier with theintroduction of FISH! The Complete Package! It comes with FISH! DVD, FISH! Facilitator’s Guide, FISH!Playbook, and a FISH! Pack, which includes: 4-pack “Pete the Perch”, 4-pack of FISH! Pens, 4-pack of FISH!Magnets, 6-pack of FISH! Sticky Notes and a Tote Bag.


20 MINUTES • DVD PURCHASE: $895 • DVD RENTAL: $275ALSO AVAILABLE IN A WORKFORCE AND GOVERNMENT VERSION

Call to Order … 1-800-263-339910

Accountability AttitudeTHE ATTITUDE VIRUS: Curing Negativity in the Workplace

Assertive behaviour means sayingwhat we want, need, feel, think orbelieve in, in ways that are direct,honest and appropriate, but alsorespecting the rights of those we areaddressing – treating ourselves and

those we work with as professional adults. It doesn’tconflict with listening and accepting the views of others,such as a colleagues or customers, and is more likely tolead to a satisfactory solution to any problem. By behavingmore assertively your staff can be more positive, morecreative and better equipped to get their job doneeffectively.

28 MINUTES • DVD PURCHASE: $1099

Assertiveness


What would your organization be like if no one ever asked; “Whose fault isthis?” What if we could all let go of the‘blame game’ and view accountability asa method for achieving increasedpersonal and team effectiveness? This

film teaches that accountability is much more than apaper trail. The training program and workshop allowviewers to observe these processes at a manufacturingplant, software design firm and medical facility.

ACCOUNTABILITY THAT WORKS

ASSERT YOURSELF: Learning to be Assertive

Some employees are naturallydependable. Others show promise,but need a little coaching in what ittakes to be an accountable person.Taking a common-sense approach to

personal accountability and its impact on long-term jobsuccess, this program illustrates 10 workplace behavioursthat will help someone become the kind of person otherscan depend upon.


CAN WE COUNT ON YOU? Why Accountability Matters

FISH! STICKSThis video (the sequel to FISH!) is allabout making a vision stick. It shows thatkeeping a vision alive is not only possible,but it’s the whole point of having a vision

in the first place. It demonstrates how attention day to day,even moment to moment, cannot only keep a vision alive,but make it more powerful.


Visit www.owenstewart.com for a complete list ofprograms available for ON-LINE PREVIEWS.

ON-LINE PREVIEWS

TAKING CHARGE OF CHANGEThis film provides concrete strategies forhelping you go beyond just managingchange, so that you can smoothly transitionfrom the known to the unknown. This

program will help you deal with change on anorganizational level—supporting other individuals andgroups through the change as well. Suitable for allorganizations—including healthcare, government andeducation.

18 MINUTES • DVD PURCHASE: $995 • DVD RENTAL: $275 ORIGINAL VERSION AVAILABLE IN FRENCH ($995)

DIMENSIONS OF COACHINGIn today’s business climate, a coach can be anyone who has the knowledge,willingness, and availability to help with a developmental need. An understanding of the concept and process of coaching can transform professionals into more

valuable resources for each other and the organization. Inthis film, professional actors dramatize the use of coachingin realistic situations, and a narrator guides the audiencethrough a simple, but highly effective model for usingcoaching in their own developmental programs.

25 MINUTES • DVD PURCHASE: $695 • DVD RENTAL: $195AVAILABLE IN FRENCH

Change Management


Attitude (cont’d) Coaching

THE SAM GLENN SERIESThis series consists of 3 hilarious new programsfeaturing Sam Glenn, an author andmotivational speaker who invigorates audienceswith his side-splitting humour, inspirationalinsights, and candid simplicity.

A Kick in the Attitude!™ (22 Minutes)We can’t control what goes on around us but we can controlour perceptions, responses and actions, which ultimately formour attitude. That’s the message in this video. When Change Happens, Adjust Your Sail™ (22 Minutes)Change is happening all around us and it can be difficult forpeople to navigate. It’s tossing us around and what we need todo is adjust our sails to stay afloat. Who Put A Lizard In My Lasagna™ (22 Minutes)Learn how to bring your best attitude to every interaction youhave with customers and co-workers with this philosophy.

66 MINUTES • DVD SET PURCHASE: $795 • DVD SET RENTAL: $545DVD PURCHASE EACH: $495 • DVD RENTAL EACH: $250

FISH! CULTUREThis 10-Unit Learning Program will havea lasting impact on the overall culture of

your organization. FISH! Culture notonly inspires people with the idea of

FISH!, it lays-out a process for people to discuss andexperience The FISH! Philosophy. When people use thisprocess, they begin to see the possibility of living a morecreative and rewarding work experience.

FISH! CULTURE IS LESS THAN 1/2 PRICE IF YOU ALREADYOWN FISH! ONLY $485 & KEEP YOUR OLD VIDEO/DVD!


THE PRACTICAL COACHCoaching is all about inspiring,encouraging, and challenging your team.It’s as simple as noticing how your teamis performing and then letting them

know you notice. In other words, coaching is the process of letting people know that what they do matters to you.This film offers sensible advice to encouraging good work,correcting poor work, using good judgment and caringabout each member of your team.

24 MINUTES • DVD PURCHASE: $925 • DVD RENTAL: $350AVAILABLE IN FRENCH ($895)

WHEN THE COACH IS YOU!This video walks viewers through the practical steps to increasingsuccess for coaches and learners inany organization. You’ll visit anaccounting office, a factory and

service center as workers resist and stumble through thecoaching process, finally learning to create positiveoutcomes. This important training tool explores theperspective of both coach and learner.

18 MINUTES • DVD PURCHASE: $795 • DVD RENTAL: $275ALSO AVAILABLE IN GOVERNMENT ($795) AND HEALTHCARE ($595) VERSIONS

Trade in your VHS tapes for DVDs. Almost every titleis now available on DVD. Call for details.

TIME FOR AN UPDATE?


Communication Skills

THE COMMUNICATION TOOLKITThis exciting resource is alibrary of 39 video clips onvarious aspects ofcommunication, plus acomprehensive guide forusing the clips in a number of innovative ways. Designed

for maximum flexibility, the Toolkit provides you withvideo vignettes for use in your own custom trainingcourses. Each vignette/clip runs from 20 seconds to threeminutes and depicts a common workplace interaction.Suggestions are provided for using the clips to draw outspecific lessons/skills on communication.


COMMUNICATING NON-DEFENSIVELY, RevisedHave you ever expressed anopinion that led others to becomedefensive or hostile – even if youdidn’t mean it personally? In thisfilm, viewers gain a clearunderstanding of why all people

are naturally defensive, as well as the symptoms andconsequences of inappropriate defensiveness. Learn thefive essential skills that will promote a productive workenvironment and avoid the defensiveness chain.

19 MINUTES • DVD PURCHASE: $795 • DVD RENTAL: $275ORIGINAL VERSION AVAILABLE IN FRENCH ($525)

BEING ASSERTIVEAssertive communication isdefined as the ability to expressyourself openly withoutdenying the rights of others.Have you seen people fail tocontribute a great idea becausethey’re reluctant to speak up?

Or miss a chance to resolve an interpersonal issue becausethey’re afraid to deal with conflict? As this program shows,it’s a key skill that enables people to prevent and resolveproblems that may be interfering with the achievement oforganizational goals.


GOOD QUESTIONThis program shows how to use effectivequestioning skills to improveunderstanding in a wide range ofapplications; from training sessions orformal interviews through to everydayteam working and problem-solving.

Positive role models in the video allow your managers/supervisors to relate to what they observe. An innovativetrainer’s guide and additional ‘trigger’ section enables youto set up practice and feedback sessions. In this way, everyparticipant can apply these skills to their own worksituation.


HOW TO CONNECT IN BUSINESS… in 90 Seconds or Less™

This film is fun, upbeat and hosted by a veryentertaining personality, Nick Boothman.Boothman shows how to quickly make anatural human connection with anyone you meet. In business as well as life, thefailure to build trust and rapport can beinsurmountable, while the rewards of a good

first impression are almost immeasurable. This humorousand motivational film shows the positive impact genuineconnections with people can have on customerrelationships, sales success and life.

16 MINUTES • DVD PURCHASE: $925 • DVD RENTAL: $350AVAILABLE IN FRENCHALSO AVAILABLE IN A HEALTHCARE VERSION

SPEAKING EFFECTIVELY: To 1 or 1000, 2eIn a well-known study, 3,000 peoplewere asked what frightened themmost. The number one answer waspublic speaking. This entertainingfilm gives viewers the skills so neededfor confident communication with

audiences of one or one thousand. Host Steve Landesberg,of the “Barney Miller” TV show, and a team of actors showthe most common ways speakers can botch a presentation.Then they show the four main components of effectivespeaking for an audience of any size.


Conflict Management


Communication (cont’d) Conflict Management (cont’d)

VERBAL COMMUNICATION: The Power of Words

Poor communication can create chaos in theworkplace. That point is clearly illustrated inthis award-winning program, whichintroduces viewers to the five critical elementsof successful verbal communication.Everyone can benefit from being more

precise in their day-to-day communication. This programexplores the importance of language in our work lives andprovides strategies for making sure communication is clearand direct so that listeners receive information accurately.


DEALING WITH CONFLICTThis film offers proven methods forrecognizing and resolving conflict, basedon The Thomas Kilmann Conflict ModeInstrument. While the skills and insights

presented here will enhance management’s ability toresolve conflicts, they are for all employees—enablingeveryone to work through conflicts with less dependenceon superiors. Viewers will learn the five different positionspeople take when conflict arises.

20 MINUTES • DVD PURCHASE: $895 • DVD RENTAL: $275 AVAILABLE IN FRENCHAVAILABLE IN A HEALTHCARE VERSION ($595)

EFFECTIVE PEOPLE SKILLS


Research shows that the most common causeof personal and professional failure is not lack of intelligence or technical ability, butineffective personal skills. With the averagecost of replacing an employee at $75,000,

teaching your workforce how to resolve conflicts in apositive manner is in everyone’s best interest. This programis a suite of eight workshops that cover every conceivabletype of conflict that occurs in your workplace, as well asrelated topics. Teach your employees the essential skills for resolving conflicts, enhancing collaboration andproductivity, and infusing a spirit of teamwork and respectat your company.

WHAT TO DO… WHEN CONFLICT HAPPENSThis program acknowledges that it’sdifficult to confront someone who – inour opinion – is behaving in a way thatis disruptive, unprofessional or self-serving. It presents a simple 4-step

approach that helps individuals collect their thoughts andinitiate conflict resolution in the most productive waypossible. The program introduces the C.A.L.M model –Clarify the issue, Address the problem, Listen to the otherside and Manage your way to resolution.

22 MINUTES • DVD PURCHASE $995 • DVD RENTAL: $275AVAILABLE IN FRENCH

WORKING WITH YOU IS KILLING MEFrom chronic complainers to idea-stealers, boundary pushers to justplain jerks, a toxic co-worker can ruinyour day—and your life! Everyone—including the lucky few who’ve never

had to work with a difficult person will benefit from thisprogram. It shows how employees on any career path and atany level of an organization, can be undone by a problem co-worker. With authors Katherine Crowley and Kathi Elster ashosts, this program provides the antidote, showing exactlyhow to take responsibility for addressing the problem andputting a stop to it all.


CAN YOU SPARE A MOMENT?Many people are still notcomfortable talking about theirpersonal problems openly at work.However, there is a growing trendtoward people being more

concerned about how they can achieve work/life balancerather than being macho about their workload. Thisrealistic yet light-hearted drama helps managersunderstand the techniques of handling delicate situationsand shows them how to encourage staff to overcomeproblems by taking a proactive approach.

25 MINUTES • DVD PURCHASE: $1099AVAILABLE IN FRENCH

Counselling Skills

Customer Service

Call to Order… 1-800-263-339914

Creativity Cultural Issues


This exciting film teaches what a powerfulforce having a vision of possibilities can be. Inhis 20-year career with National Geographic,Dewitt Jones has lived the vision of“celebrating what’s right with the world.” He

reminds us to choose to see brighter possibilities and thatthey can become a reality if we truly believe in them.

CELEBRATE WHAT’S RIGHT WITH THE WORLD

EVERYDAY CREATIVITYThis film teaches a surprising truth aboutcreativity – it’s not a mysterious occurrence, buta tool that enables you to look at the ordinaryand see the extraordinary. Featuring Dewitt

Jones, this motivational and beautiful film is essential ifyou want your people to accomplish the extraordinary.


FOCUS YOUR VISIONHow can we find our direction, our purpose?When we combine our energy and passionwith our focused visions, we give ourselvesdirection and power. Dewitt Jones encourages

us to develop our visions and turn them into reality.


FOR THE LOVE OF IT WITH DEWITT JONESIn this program, Dewitt Jones discusses howwe all have the ability to love what we dothrough honoring our passion, making acontribution to those around us, and

expressing gratitude. When you work for the love of it, you will be an inspiration to yourself and those around you.



COLLEAGUES AS CUSTOMERS: UnderstandingInternal Customer Care

Each and every individual in yourorganization is a vital link in the internalservice chain—but it’s often hard to get thisright. This program emphasizes that internal

customer care can only be achieved through teamwork.Even with the best intentions, someone working in isolationcan cause problems for colleagues and external customers.Use this video to help you prepare a plan of action and toensure the principles of internal customer care areconstantly reinforced and applied.

GLOBAL ONE SERIES Use Global One for internationalbusiness training and you’ll commandunlimited, on-demand access to tools toempower your employees to master all

the essentials, from culture and communication, to leadershipand teamwork.

Cross-Cultural UnderstandingAs our world becomes increasingly interconnected, peopleneed to develop greater cultural diversity skills. Thisprogram investigates all the key components of culture andcommunication, including values and beliefs, socialstructure, communication styles, proper etiquette and more.(45 MINUTES)

Intercultural Communicating To be successful in today’s increasingly diverse workplace, youneed to train your employees on effective communication inthe cultural workforce. This training program will help yourpeople avoid misunderstandings and communicate moreeffectively with other cultures. (40 MINUTES)

International Negotiation To prosper in today’s increasingly global businessenvironment, you need to understand cultural influenceson selling and negotiating. International Negotiating:Successful Deal-Making in Global Business unveils all the secrets of doing business effectively with other cultures.(40 MINUTES)

125 MINUTES • DVD SET PURCHASE: $1595DVD PURCHASE EACH: $695 • DVD RENTAL EACH: $210

SPECIAL DISCOUNTS ON DEWITT JONES TITLES

Buy 1 title at full price, get the 2nd and subsequent copies at 50% OFF.

Offer good for 1 year from the orginal purchase date.

Mix and Match – SAVE 20% on each title when you buy 2 or more DVDs at the same time.


Customer Service (cont’d)

15 MINUTES • DVD PURCHASE: $895 • DVD RENTAL: $350DVD PURCHASE SET – THE GUEST & THE DIFFICULT GUEST: $1625

THE GUEST, 2ETreat your customer like a guest inyour home. That’s the message behindthis hilarious bestseller. We all knowhow to take care of a house guest. Aguest at work is no different. Nomatter how large an organization may

be, great service usually comes down to one employee,serving one guest, one day at a time. Change the way youremployees view their customers, their guests, by remindingthem that everything we need to learn about great customerservice, they already know.

28 MINUTES • DVD PURCHASE: $1099AVAILABLE IN FRENCH

IF LOOKS COULD KILLWritten by behavioural expert Dr. Peter Honey, this light-heartedcustomer-service program raises somesimple but key issues, and expressesthem in a professional, down-to-earthmanner. Any staff viewing this program

will learn how to deal with customers by being professionaland choosing their behaviour. Personal problems andprejudices should be hidden, and customers should bewelcomed and put at ease.


IT’S A DOG’S WORLD, 2ND EDITIONThis updated version of a CRM favoriteshows that everyone employed in amedical office, hospital or clinic canmake a difference in improvingcustomer service. In just 14 minutesyou’ll never view patient interactions

the same way again! This light-hearted look through the“patient’s perspective” engages the imagination as a typicalpatient’s journey is compared to his dog’s treatment at thevet’s office.

THE DIFFICULT GUESTGuests don’t start out wanting tobe difficult. If they are identifiedearly on and properly handledfrom the beginning, chances arethat you can turn things around.Combining outrageous comedy

and customer interactions we can all relate to, this videosets a highly entertaining stage for some solid customerservice training on recognizing, understanding and takingcare of difficult customers, because sometimes... it’s yourLAST chance.

38 MINUTES • DVD PURCHASE $925 • DVD RENTAL: $350AVAILABLE IN FRENCH

Visit www.owenstewart.com for a complete list ofprograms available for ON-LINE PREVIEWS.

ON-LINE PREVIEWS


THE CUSTOMER SERVICE TOOLKITCustomize your training with72 situation-specific, highquality video clips with enough variety to help youbuild customer service trainingcourses unique to every type

of trainee. Topic areas include attitude, communication,problem solving, service recovery, supervision and internalcustomer service. Each clip is between 20 seconds andtwo minutes in length. The accompanying Leader’s Guidegives context to each one, suggesting where and how touse them for maximum impact.

GIVE’EM THE PICKLEPICKLES are those special or extrathings you do to make people happy.It’s a hand written thank you note withevery order shipped. It’s walking thecustomer to the item they’re lookingfor rather than pointing... or maybe it’ssimply calling them by name. Thetrick is to figure out what your

customers want and then make sure they get it. Highlymotivational, this program will inspire management andemployees to do the most important thing they can do inbusiness...take care of the customer.



Customer Service (cont’d)


WHAT DO YOU SAY?When it comes to customer servicechallenges... the first few seconds andwords determine your success or failure.Fast paced and energetic... this programputs employees on the hot seat as they are

challenged with more than 30 awkward, intimidating,sometimes overwhelming customer situations. It thenprovides realistic, practical answers that they can use on the job immediately. The Employee Handbook takes overwhere the training leaves off, providing answers to over 100 difficult customer service situations.


JOHNNY THE BAGGERCelebrate the incomparable power of customerservice delivered from the heart. This programfeatures the true story of “Johnny,” a youngman with Down syndrome who made apositive choice about his personal

responsibility to provide from-the-heart service andchanged the culture of an entire organization. Motivateyour employees to take personal responsibility for creatinga positive, memorable experience for all your customers.

16 MINUTES • DVD PURCHASE: $795 • DVD RENTAL: $275SECOND EDITION AVAILABLE IN FRENCH ($725)ALSO AVAILABLE IN HOSPITALITY VERSION ($795)

REMEMBER ME, 3EA hapless, harried customer.A person just like you who turns to businesseslike yours and receives less-than-ideal service.One of the most popular customer servicetraining videos ever, this program reminds us

that some customers don’t complain when they are treatedbadly, they just quietly take their business elsewhere—andshare their negative experiences with friends andassociates. Learn how to improve customer retention andgive them the service they deserve.

SO HELP ME SERIESThis two-video set offers insight into great customer service from theperspective of employees and supervisors.

So Help Me - Employee Edition illustrates realisticcustomer service problems that can frustrate bothcustomers and employees. The video provides solutions to these problems that will satisfy everyone. (18 MINUTES)

So Help Me - Supervisor Edition takes a fresh look atcustomer service by showing the direct connectionbetween a supervisor’s behaviour and the way employeestreat customers. When employees are listened to,respected, and encouraged, they will do the same for their customers. (18 MINUTES)

36 MINUTES • DVD SET PURCHASE: $995 • DVD SET RENTAL: $395DVD PURCHASE EACH: $695 • DVD RENTAL EACH: $295AVAILABLE IN FRENCH


WAYMISH: Why Are You Making It So Hard... for me to give you my money?

A customer approaches your place of business, fully intending to buysomething. Then, it happens…something frustrates the customer to the point where she changes hermind and leaves without spending a

dime. The “it” is a “WAYMISH” and it can result in thepermanent loss of a customer. Eliminate all the slights andindifferences made by employees and organizations andkeep customers happy with this superb customer serviceprogram.

TRAINER PACKS & TOOLKITS

Ideal for busy trainers and managers these packs provide an invaluable collection of

instructional modules rich with developmentideas and techniques.

Visit our website for a complete listing and to download sample chapters.www.owenstewart.com

Tried, Testedand Proven

to Work!


Decision Making Diversity (cont’d)

Diversity

IS IT BIAS? Making Diversity Work

Bias costs organizations billions in lostproductivity, high turnover, low morale, andthe risk of expensive litigation. Getting rid ofbias is within our control. This new program,featuring Dr. Sondra Thiederman, targets the

more subtle forms of bias that insidiously undermine ourability to build truly inclusive workplaces. Let Is It Bias?become the cornerstone for new training initiatives indiversity and inclusion or to enhance your existingcurriculum.


ABILENE PARADOX, 2eHas fear lead you to say “yes” to a proposed group endeavor when“no” was your true response? It’s acommon dilemma and the reasonmany organizational efforts fail.This all-time favorite depicts

individuals who support plans they really don’t believein—leading groups to meaningless, costly outcomes. Learnhow to make it safe for people to speak up if they think theteam is headed in the wrong direction—and make sureyou’ve received everyone’s honest input on the actionyou’re about to take.

26 MINUTES • DVD PURCHASE: $995 • DVD Rental: $275ORIGINAL VERSION AVAILABLE IN FRENCH ($925)

GROUPTHINK, 2ePeople often seek unanimous agreementin spite of contrary facts pointing toanother conclusion. The phenomenon iscalled groupthink. Participants will learnabout the eight groupthink symptomsand strategies for avoiding it. They willlearn to recognize when disagreement is

important for meeting objectives and value the freedom tomake their own decisions.



DIVERSITY: FACE TO FACEThis is an innovative and uniquetraining program that explores fourmain aspects of diversity in theworkplace—stereotypes, similarities,unity and benefits—by listening to

the stories and thoughts of characters who actually live andwork in a diverse world. Through their eyes, we learn whydiversity is so important, and are given the definitions andtools to understand more deeply our own roles in diverseworkplaces, from smaller organizations to largercorporations. Everyone plays an important part in thecomplex mosaic that is our diverse world.


M.E.E.T. ON COMMON GROUNDTeach employees to recognize andrespond to inappropriate or illegalsituations professionally… and withrespect. This straightforward videoprovides practical skills that all your

employees can use to create a respectful and inclusiveworkplace. The program introduces an easy-to-grasp four-step process that is demonstrated in six timely realisticvignettes. Ultimately, your employees will learn how to“M.E.E.T” on common ground.

This animated; award-winning videofeaturing Perry the peacock and hisexotic feathered friends illustratesemployee empowerment, effectivecommunication and team buildingskills within the context of diversity.

Participants will learn about the creativity of diversity,making empowerment a reality, appreciating differencesand more.


A PEACOCK IN THE LAND OF PENGUINS

Trade in your VHS tapes for DVDs. Almost every titleis now available on DVD. Call for details.

1-800-263-3399

TIME FOR AN UPDATE?

Call to Order… 1-800-263-339918

Emotional Intelligence EthicsEMOTIONAL INTELLIGENCE

Studies have revealed that leaderswith high EI (or emotionalintelligence) are typically starperformers. This program showshow individuals can develop

strengths in five emotional intelligence competencies.Viewers will come away with specific areas ofimprovement to focus on, and a structured step-by-stepapproach to developing the required emotionalcompetencies to bring more creativity, energy andintuition to their work.

25 MINUTES • DVD PURCHASE: $995 • DVD RENTAL: $275AVAILABLE IN A MANUFACTURING VERSIONAVAILABLE IN FRENCH

GIVING FEEDBACKEmotional Intelligence in Action

Giving feedback happens every daywith our team and our peers. But do wegive and use it effectively? Thisprogram is a collaboration with the HayGroup and is based upon its Emotional

Competence Inventory. It demonstrates a simple model forformal and informal feedback, and teaches an emotionallyintelligent approach to communicating. Using this model,a framework of emotional intelligence competencies andemotionally competent feedback skills are demonstrated.Terrific for managers and team leaders at all levels.


Most programs are available for On-Line Training.Please call for pricing.

1-800-263-3399

INNOVATIVE ALTERNATIVES

Employee RetentionKEEPING THE GOOD ONES

The message of this film is simple.Treat your team members as peoplefirst and employees second. In the endKeeping the Good Ones comes downto connecting with each member of

your team on a regular basis. The great news is that thisdoesn’t cost the company a dime. Team members are peoplefirst, and employees second. Start each day off by connectingin a non-work way.This program will inspire managers andprovide them with practical tools that they can use to keepthe good people they already have.


A.C.T. WITH INTEGRITY:Real Situations for Discussion

This film provides business ethicstraining that can serve as a vitalcomplement to any business practicesand legal compliance program. It hasbeen designed in a modular format

that consists of twelve “discussion-trigger” case studies. Aftereach scenario, there is an opportunity to guide employeesthrough an analysis of the issues involved and a discussionof the action or actions that should be taken to resolve eachconcern and maintain your organization’s integrity.



ETHICS 4 EVERYONEWith issues of corporate integrity and accountability in the news daily,perhaps it’s time for a refresher coursein ethics. This film covers it all—from taking home a few office

supplies, to ethnic jokes, to insider trading, and more.These lessons have helped more than 84% of Fortunemagazine’s “Most Admired Companies” turn values intovalue-added results. Ethics 4 Everyone beautifullyillustrates the cause-and-effect of corporate and individualresponsibility, offering doable solutions.

$10.50 EACH. QUANTITY DISCOUNTS AVAILABLE.

ETHICS 4 EVERYONE BOOKThis is a unique and powerful resource for allemployees at ALL levels. It provides practicalinformation to guide individual actions,decisions and daily behaviours. And…it willhelp your entire workforce understand that

when it come to business ethics, everyone is responsibleand everything counts!

Generational Issues


Facilitation Generational Issues (cont’d)

NOT EVERYONE GETS A TROPHYHow do you manage a generation ofemployees who show up with their ownagenda and expect to be rewarded despitetheir performance or experience? How doyou train new employees who don’t believe

in doing the grunt work, paying their dues, or workingon…Thursdays? This program is a wise and humorous lookat the challenges of training and managing the newestgeneration of employees. It’s packed with practicaltechniques you can use to transform young employees into“high-performers”.


FISH! CULTURE TRAINER TOOLS COMBONow you can get all your FISH! Trainingin one comprehensive package! Thiscombo pack features the FISH! DVD and the FISH! Culture DVD, along with

Leader’s Guides and Workbook, as well as the NEWFISH! Trainer Tools! – affectionately called T2. T2provides the tools to help a facilitator perform a FISH!training. It is a key ingredient to understand how to re-create the culture portrayed in all the FISH! programsand begin your FISH! journey.

80 MINUTES • DVD PURCHASE: $1625 • If you already own FISH!,purchase the FISH! Culture Trainer Tools Kit for ONLY $845!

FISH! TRAINER TOOLS FACILITATOR PACKWITH FISH! DVD

FISH! Trainer Tools provides the toolsto help a facilitator perform FISH!training. This flexible, time-savingpackage is based on proven techniquesand processes and is a key ingredient to

understanding how to re-create the culture portrayed in allthe FISH! programs and to begin your FISH! journey. Italso supports broader FISH! initiatives and culturetransforming strategies.

PACKAGE PURCHASE: $1340Already own FISH!? Purchase the Trainer Tools Package only: $520

GENERATIONS: M.E.E.T. for Respect in the Workplace

This program provides insights and strategies that will minimizegenerational conflict, promote respectand strengthen workplacecommunication and collaboration

to make any workplace more productive. Six thought-provoking video vignettes illustrate the most commongenerational issues in the workplace. Learn to use theM.E.E.T. approach (Make time to discuss; Exploredifferences; Encourage respect; Take personalresponsibility) to resolve generational differences in a way that maintains respect and productivity.


MANAGING FOUR GENERATIONS IN THE WORKPLACE

For the first time in history, there are fourgenerations in the workplace at the sametime. Each of these age groups has differentexpectations and different demands, andemployers who can’t recognize these will lose

their best employees and see their workplaces in turmoil. Inthis scenario-based sequel to the best-seller Mixing FourGenerations in the Workplace, Cam Marston helpssupervisors and managers learn the techniques needed tohandle cross-generational communications problems, avoidconflict, and maximize performance.


MIXING FOUR GENERATIONS IN THE WORKPLACE

Generation conflict costs billions of dollars in lost productivity toorganizations worldwide – not tomention the incalculable effects onmotivation and morale. Now there’s help

with generational expert Cam Marston’s Mixing FourGenerations in the Workplace. This program will educateand stimulate positive interaction among your people. It willalso dramatically reduce workplace conflict and providemanagers and supervisors with strategies for dealing withrecruiting, retaining, and motivating, using the generationaldifferences in a positive way.

34 MINUTES • DVD PURCHASE: $795 • DVD RENTAL: $395DVD PURCHASE SET: MIXING AND MANAGING FOUR GENERATIONS: $1495


Generational Issues (cont’d) Harassment Prevention (cont’d)


Today, we have as many as fivedifferent generations together in the workplace. This program bridgesthe gap between them and showsemployees how to avoid conflict

and increase productivity in their generationally diverseworkplace. All five generations discuss their owngenerational traits and that of their co-workers. They’ll learn to communicate better and deal with change andtheir differences. The video integrates respect and unity at work for people at all stages of life.

PLEASE RESPECT MY GENERATION! 5 Generations at Work

Harassment PreventionHARASSMENT HURTS: It’s Personal

This film explores the pain and cost of harassment, covering such topics asage, race, sexual orientation, politicalaffiliation, pregnancy, ethnicity, sexualharassment and much more. It explainsharassment and uses personalized stories

and detailed legal and policy definitions to cover all typesof harassment in organizations and workplaces.Harassment hurts us all – from individuals to entirecompanies – and Harassment Hurts: It’s Personal is acomprehensive program that explores issues of harassment,their ramifications and their remedies.


IN THIS TOGETHERWhy do people harass? Why are theymean or disrespectful? Maybe it’sbecause they don’t know any better. Or maybe they know better but do itanyway. Now you can help manage

both scenarios with a program that addresses a variety ofharassment and respect issues. It looks at the negativeeffects of discrimination and harassment with directness,honesty and insight.


TOXIC TALK: What Would You Say?

Gossip, gripes, and rumours havebecome a national pastime in theworkplace. Unfortunately, these formsof toxic talk can have seriousrepercussions for your employees,your managers and supervisors, and

for the profitability and productivity of your entireorganization. Whether you already have a policy on toxictalk or you’re just beginning to look at it’s damaging effects,this program is designed to give your organization a chanceto discuss some real issues affecting your workforce.


Interviewing

Leadership Skills

BEHAVIOURAL INTERVIEWINGThis film shows how to conduct aneffective interview and how pastbehaviour is the key to predicting futureperformance. Rather than usingintuition (I’ll know them when I see

them), an interviewer can use the questioning techniquesdemonstrated here to retrieve relevant information based onthe candidate’s past experiences. This program covers thefive stages of behavioural interviewing and shows theimportance of being prepared.


5 QUESTIONS EVERY LEADER MUST ASKToday’s leaders are under tremendouspressure to achieve goals, solveproblems, manage change and improveproductivity. Many struggle to findanswers, making their jobs increasingly

stressful and unsatisfying. In this program, leaders learn thatthey don’t have to have all the answers—they simply haveto ask the right people the right questions. From there,goals and objectives are clarified, the benefits of achievingthe goals are established and action plans are put in place.



Leadership Skills (cont’d)

The ability to build trust is a keycompetency for leaders today. Greatleaders don’t dictate, they influence.And influence comes from a leader’sability to engender credibility andinspire people to both believe them

and believe in them. This power-packed DVD containingeight separate video segments. The series is based on thepremise that there are various layers of trust to whichtoday’s leaders must be attuned: Self Trust, RelationshipTrust, Organizational Trust, Market Trust and SocietalTrust.

KEY BENEFITS:• Build a leader’s credibility• Reduce the cost of poor performance• Improve profits and results


THE 5 WAVES OF TRUSTDr. Stephen R. Covey, best-selling author of“The 7 Habits of Highly Effective People”, isfeatured in this comprehensive library of videoson leadership. This 105-minute series includes5 programs that can be purchased separately.

I Know Just What You Mean explores the differencebetween listening with the intent to respond and listeningwith the intent to understand. (20 MINUTES)

Leading By Example illustrates the difference a mentor andcoach can make, through the dramatic story of AnneSullivan and Helen Keller. (23 MINUTES)

Mauritius offers timeless insights designed to create anenvironment where people subordinate “mine” to “ours”,and “now” to “the future”, by recognizing the power ofdiversity. (20 MINUTES)

Max and Max is designed to increase a leader’s focus oncreating a culture that fosters independent initiative,creativity, and resourcefulness. (20 MINUTES)

Tearing Down Walls uses the Berlin Wall as a metaphorand shows how to eliminate miscommunication, distrust,and stereotyping. (22 MINUTES)

43 MINUTES • DVD SET PURCHASE: $3145DVD INDIVIDUAL PURCHASE: $735

COVEY LEADERSHIP LIBRARY

THE ART OF POSSIBILITY SERIESPurchase this set and you’ll own one of the most powerfultraining tools ever produced!

Leadership: An Art of Possibility (26 MINUTES)

This film demonstrates that the single most importantelement of leadership is to create an environment that canunlock the full potential of everyone in your organization.DVD PURCHASE: $1040 • DVD RENTAL: $350

Attitude: Radiating Possibility (17 MINUTES)

Learn to transform old attitudes of negativity and doubtinto new attitudes of courage and possibility! In thisprogram, employees are expressively coached to acceleratetheir pace of interaction and to have courage in the face of fear.DVD PURCHASE: $940 • DVD RENTAL: $350

43 MINUTES • DVD SET PURCHASE: $1540 • DVD SET RENTAL: $450AVAILABLE IN FRENCH

This package, which includes the inspiringand best-selling Everest video andcompanion materials, will teach you andyour team a whole new mindset about

creating greatness. The video and Leader’s Guide will help your leaders unleash every team member’s contributiontoward meaningful organizational goals, by increasing their level of engagement.


EVEREST - CREATING GREATNESS

What’s the secret to every manager’s success? In a word: delegate, delegate,delegate. But getting work done throughothers can often be difficult because it

inevitably involves a loss of control. This program outlinesa solid process for delegating for all managers.


A LEADER’S GUIDE TO DELEGATING

Most programs are available for On-Line Training.Please call for pricing.

1-800-263-3399

INNOVATIVE ALTERNATIVES

Call to Order… 1-800-263-339922


JAMIE’S KITCHEN: FIFTEEN LESSONS SERIESThis two-part series featuring world-renowned chef Jamie Oliver will giveyour people a clear insight intoleadership and teamwork. Jamie’spassion and vision transformed a bunch

of unemployed kids into an efficient, organized team,capable of running a first-class London restaurant, Fifteen.

Fifteen Lessons on Teamwork identifies the key stages ofteam development – forming, storming, norming andperforming. It follows Jamie’s young trainee chefs as theymove through these stages to come together as an effectiveunit. (25 MINUTES)

Fifteen Lessons on Leadership demonstrates thatleadership is an activity and not a position. Leaders andpotential leaders will identify with Jamie’s honesty andopenness. The program covers five key learning pointsbacked up by real examples from Jamie’s journey: lead theway, show them how, believe in them, deal with it, andlearn and adapt. (25 MINUTES)

50 MINUTES • DVD SET PURCHASE: $1849DVD INDIVIDUAL TITLE PURCHASE: $1170 AVAILABLE IN FRENCH

LEADING MORE WITH LESS


One of the most powerful and entertainingbusiness books available today, The LeadershipSecrets of Santa Claus is a clever andcompelling resource for leaders at all levels.Need a role model for effective leadership? Try

Santa Claus! Imagine the endless challenges that runninghis operation poses. How does he do it all? What are hissecrets to success? You’ll find the answers within the pagesof this powerful and entertaining book.

$15.95 EACH • DVD TRAINING PROGRAM ALSO AVAILABLE: $595

THE LEADERSHIP SECRETS OF SANTA CLAUS BOOK

Visit www.owenstewart.com for a complete listof programs available for ON-LINE PREVIEWS.

ON-LINE PREVIEWS

26 MINUTES • DVD PURCHASE: $593.99

Leadership experts James Kouzes andBarry Posner bring their exceptionalskill to the fore with this revised editionof their classic, The LeadershipChallenge. From its initial launch tothe present, this film has proven to be a

groundbreaking model for anyone focused on leadershiptraining. Watch as five remarkable leaders move structures,staff—and themselves—from ordinary to extraordinary byputting the five Leadership Practices into action.

THE LEADERSHIP CHALLENGE

Leadership always matters, but in toughtimes, it matters a whole lot more. Let’sface it, these days we’re all being askedto do a lot more, with a lot less.Everyone’s feeling the stress, and it’s

easy for employees to become unfocused and concerned withself-preservation. In this kind of environment, strong leadershipskills have never been more important. This programdemonstrates six critical leadership skills that will inspireemployees through difficult periods. These skills are universaland can be used without spending any scarce resources. Both“wrong way” and “right way”, leadership examples aredemonstrated. “If your actions inspire others to dream more,learn more, do more and become more, you are a leader.” - JohnQuincy Adams

LEADERSHIP: What’s Trust Got to Do With It?Revised


Has your organization lost trust in itsleaders? Precisely when organizations needemployee involvement, trust levels are lowand people are disengaged. What can

managers and team leaders do to regain trust? This videoprovides realistic methods for rebuilding trust and gainingemployee involvement. It tells the story of a team leader whorealizes that he cannot lead his team without first gaining theirtrust. As the story progresses, he puts into practice 5 trust-building behaviours, which help him to regain the trust andactive participation of his team. Let this program teach leadersat all levels in your organization, how to build trust and createa more productive work force. “For it is mutual trust, even morethan mutual interest, that holds human associations together.”H.L. Mencken


Management & Supervision


Meet Alec, a top-notch CSR recentlypromoted to supervisor. Alec is excitedand a bit overwhelmed by his newresponsibilities—especially thechallenge of moving from the role of

friend/colleague to team supervisor. Fortunately, he has awise boss who guides him through the transition. Thiscomprehensive training program is suitable for both newand seasoned supervisors.


AFTER ALL, YOU’RE THE SUPERVISOR, 3e

This program is a humorous, highlyentertaining call to action for managers,supervisors and leaders. It challengesleaders everywhere to give up their“hands off = empowerment” style of

managing and to re-engage with their employees. Itprovides a step-by-step guide for getting back to being theboss employees appreciate and deserve.

27 MINUTES • DVD PURCHASE: $925 • DVD RENTAL $350

IT’S OKAY TO BE THE BOSS

WOULD I INSPIRE ME?What does it take to inspire a workgroup to greater commitment andproductivity? It’s not charisma. Rather,it’s behaviour that any well-intentionedleader can emulate. This programfollows a competent manager, on his

quest to find out what makes a colleague an exceptionalmanager in his organization—one who is inspiring to hisworkers. It gives viewers practical ways to make work lifemore meaningful, productive, and rewarding for themselves and their team.


Management & Supervision


PEER TODAY, BOSS TOMORROWMaking the leap from peer to boss is nevereasy. Designed to help participants make asuccessful transition from “co-worker” to“manager” or “supervisor,” this film presentsfour proven strategies that will help new

supervisors navigate changing relationships and prepare forthe most difficult situations they’re likely to encounter asthey assume their new role.

PYGMALION EFFECT, Managing the Power of Expectations, 3e

It’s a fact. Limited expectations bring limitedresults, high expectations lead to exceptionalresults. This phenomenon is known as thePygmalion Effect. The good news is that you

can teach your managers how to create positive results withtheir employees, improving productivity and morale in theprocess. In this video, trainees get a complete overview ofthe Pygmalion Effect through real-life examples, dramaticvignettes and scenes from the classic movie “Pygmalion”.


WOULD I WORK FOR ME?The number one reason why people thrive inan organization is their immediate supervisor.It’s also the number one reason they quit.Viewers will learn eight effective management

skills that improve motivation, productivity and the bottomline—essential training for all managers and supervisors.


THE SUPERVISOR TOOLKIT


Trade in your VHS tapes for DVDs. Almost every title is now available on DVD.

Call for details.

TIME FOR AN UPDATE?

Designed for maximum flexibility, this toolkitprovides you with high-quality video vignettesthat you can easily incorporate into your owncustom training courses. Each vignette/clip

runs anywhere from 20 seconds to three minutes anddepicts a common workplace interaction involving asupervisor and usually, a subordinate. Suggestions areprovided in the Leader’s Guide for using the clips to buildspecific lessons on supervision.


Meeting Management Meeting OpenersMEETING ROBBERS

There’s always someonewho “steals” time – andtherefore money andresources – while you’retrying to conduct aproductive and efficient

meeting. Meeting robbers are well intentioned, but lackthe skills to keep meetings moving forward. This amusingfilm shows the seven most-wanted robbers at work. Viewerswill learn how to identify when and why meetings shouldbe held, be thoroughly prepared, identify and stop classictime wasters, keep any meeting on track, implement goodideas, and more. Every meeting has style and tone, andsomeone else will set it if the leader doesn’t.


MEETINGS, BLOODY MEETINGSThis best-selling program defines the five disciplines that transform agathering into a professionally runbusiness meeting. In a nightmarishcourt, a cynical manager is found

guilty of failing to properly prepare. The judgedemonstrates how the rules for running a meeting parallelthose of a court – and the chaos that would result if he ranhis court in the same way. The nightmare is so vivid thatthe guilty-as-charged manager resolves to apply the rules –as will your staff when they view this humorous program.


MORE BLOODY MEETINGS, REVISEDThe guilty manager of Meetings,Bloody Meetings dreams he is back in court, this time charged withneglecting the human aspect of hismeetings. His misdemeanors are

replayed as evidence – from failing to prevent a squabble,to allowing the discussion to go off on a tangent and thenallowing himself to be railroaded into a poor decision. Thevideo shows the necessity of involving everyone in thedecision-making process and ensuring that theyunderstand key points at all stages.


THE STARTHROWER STORYOne of Joel Barker’s most cherished stories, TheStar Thrower, is now available as a short film!Taken from his best-selling program, The Power

of Vision, Joel Barker’s version of the Loren Eiseley classicreminds us that we all have the ability to make a difference. Asindividuals, we can choose to take action and participate in theworld around us. Together, we can shape the future.


2-4 MINUTES EACH • DVD PURCHASE EACH: $300 - QTY. DISCOUNTS AVAIL

SPIRIT CLIP SERIES

Motivation

Use these 14 short programs to instill the valuesthat you consider most important to the successof your organization.

Ben Comen: Here is a true and inspirational story aboutdetermination, attitude and strength of character.The Cracked Pot: When a water-bearing pot slips from aledge and cracks, it fears it has lost its value.Darius Goes West: Fifteen-year-old Darius Weems, who hasmuscular dystrophy, sets out on a cross-country road trip toraise money to find a cure for his disease.The Hubble Solution: Learn how NASA’s biggest mistakebecame one of its most renowned successes.Indivisible: The true story of Senator John McCain’sinternment in a prison camp during the Vietnam War.The Little Frog: Two frogs fall into a deep, dark pit andsurprise everyone.Montgomery: December 1955: an everyday bus ride becomesan unforgettable moment in history.A New Deal: Franklin Delano Roosevelt inspires Americans tolook beyond their fears and believe in their ability to succeed.One Small Step: In 1962, John F. Kennedy challengedAmericans to achieve what seemed impossible.Red: Harassed by bullies, a boy gets support from a new friend.Sally: A waitress receives a tip from an unlikely source.Training Wheels: Life’s most moving and memorablemoments are usually its simplest.The Watts Towers: The true story of a down-on-his-luckcraftsman who embarks on a 30-year project that brings art toan impoverished neighborhood.Welcome Home: The true story of a family’s reunion withtheir father, a serviceman stationed in Iraq.


Organizational Effectiveness Performance Management

The world’s most successful teams andorganizations have one thing in common.Clarity. When employees feel connected to anorganization’s purpose and direction—and can

clearly explain them to others—they become more engagedand committed. Learn the importance of organizationalmessaging and how it translates into improved morale.


THE CLARITY IMPERATIVE

This poignant video illustrates the inherentpotential that lies in the universal humantraits of kindness, generosity, and respect.Through inspirational imagery and text, it

motivates viewers to think about what we have in commonas opposed to what divides us; and it reveals the one thingthat unites all people on earth.


PEOPLE

Using actual footage of real events, thisstudy of risk management makes a clearstatement – that business decisions do haveoutcomes. Using examples where the

management of risk, or lack thereof, has affected theoutcome, we learn the seven specific steps essential to therisk management process and get insight into the cracksthat can occur in the risk process.


RISK MAKER RISK TAKER

DISCUSSING PERFORMANCEEvery job needs a good person. They need tobe well trained and motivated to care abouttheir organization. Supervisors or team leadersneed to show that they appreciate employee’sefforts and care about their work satisfaction.

Learn how to make your performance feedback discussionsmore productive and focused to create a satisfying andproductive work environment. Promote employee retentionthroughout your workplace with this powerful resource.


THE PERFORMANCE REVIEW SERIESThis program consists of two parts for two distinct audiences – one forthe manager and one for theappraisee. Using the highly effective‘wrong way-right way’ approach, theprogram deals with the horrors of

the performance appraisal in a dynamic way. It replacesmisunderstanding and missed opportunities with a perfectmeeting of minds! The set consists of Every Manager’sNightmare and Every Appraisee’s Dream.


POSITIVE DISCIPLINEThis powerful training programhelps your supervisors get beyondthe belief that confronting negativeperformance has to be unpleasantand punitive in nature. It showsthem how—when done right—

performance discussions can actually be a tool for coaching and developing employees. Positive Disciplineteaches a simple five-step process for correcting negativeperformance. The program’s vignettes are set in differentwork environments and feature three different performanceissues.


Performance Management

Personal Development

How would people describe you? Would they use words like“vital”, “significant”, and“valuable”? If not, you may belacking the presence you need for long-term success. Thisprogram provides inspiration,insights and instruction on how an individual at any level can

create a strong personal brand that makes them—and what their organization does—matter.


MAKE IT MATTER

Call to Order… 1-800-263-339926

Respect Team Building (cont’d)


TEAMWORK IN CRISIS: The Miracle of Flight 232This powerful video shows whatstarted out as a very ordinary flight ona United Airlines DC-10 turned into acatastrophic situation where teamworkhelped achieve a miraculousconfluence of events. Teamwork in

Crisis utilizes interviews with Captain Haynes, the rescueorganizers and medical team leaders, along with actualfootage of the incident to illustrate the importance and thevalue of teamwork under any conditions.


IT’S A WAY NOT A DAYThese days, customers aresearching for organizations thatare not afraid to say what theystand for and deliver it withintegrity. Effective organizations

put their values into action. Meet an organization with 98%customer satisfaction and 97% employee retention. They’resuccessful because they have developed a process to keeptheir values at the center of everything they do.


Time Management

Values

Team Building

Climbing Mount Everestis hard. Climbing Mount Everest blindis… impossible. That’s what they toldErik Weihenmayer. This true storyfollows Erik’s quest to reach the summit

of the tallest peak in the world—and the amazing teamthat made it possible. Remarkable, yet unfathomable,Everest is essential for anyone who has ever worked on ateam—or is responsible for making teams strive to reachhigher performance goals. Erik’s journey vividly illustratesthe weight and significance of teamwork and leadership ata most crucial time.

EVEREST


This program features a series ofworkplace vignettes that illustratedisrespectful behaviour and how tocorrect it. Both employees and managerswill be able to use the seven common

sense guidelines to discuss issues of respect in a diverseworkplace as it relates to their own experience andbehaviour. The vignettes include healthcare,manufacturing, retail, and office settings.

AS SIMPLE AS RESPECT

11 MINUTES • PURCHASE: $995 • DVD RENTAL: $395

Here’s a results-oriented, vignette-based program for employers seekingto improve and enhance workenvironments. It teaches allemployees to understand anddemonstrate the building blocks of a

respectful workplace and reduce the risk of legal claims.Developed by experienced employment attorneys andtrainers, this is a cost-effective training program that offersdifferent workshops for managers and employees toincrease their understanding of company policies and legal obligations.

CREATING THE RESPECT EFFECTTM: PreventingHarassment, Discrimination and Retaliation


TIME CHALLENGEDThis film takes a humorously, good-natured look at overcoming thechallenges of time management, as a supervisor works through hisproductivity dilemmas with a supportgroup of recovering time-challengedindividuals. At the core of this training

is the fact that we all get the same 24 hours a day, but howwe use those hours greatly impacts our success or failure.Viewers will explore how to tackle time head-on, learninghow to prioritize tasks and address common dailyinterruptions such as phone calls and e-mail.


Customer Favourite DVDs

• Straight Talking ✦

• Bad Apples: How To Deal WithDifficult Attitudes

• FISH! Tales Complete Series• Life Is Good... And Work Can Be Too!

• The Four Styles

• Gifts From The Mountain• Jamie's School Dinners Series ✦• Leadership and the New Science• Ready. Set. CHANGE!• Succeeding In a Changing World

• On-the-Job Coaching• Pass It On: Coaching Skills

For Managers• You'll Soon Get the Hang of It, 2e ✦

• The 5 Communication Secrets• Communication Intelligence: Business

Etiquette• Communication: The Non-Verbal

Agenda, 2nd Edition ✦• Empathic Listening• Working Without a Script

• Everybody Wins: How to Turn ConflictInto Collaboration ✦

• General Hospitable• It's Personal!

• Delegating For Diehards

• As Old As You Feel• Diversity Challenges• Perception ✦• Village of 100

• FISH! For Schools

• The Grapevine (Revised)

• Moment of Truth

• Giving and Receiving Feedback

• Talking 9 to 5

• Managing Generation Y

• Dashboard

• The Right Side of the Line ✦

• Start Right... Stay Right Orientation Basics

• The Extraordinary Leader: Going FromGood to Great

• Follow the Leader• Giving Leadership Away• The Leadership Pickles ✦• Leadership/Management Mix• The Magic of We• Managing Me ✦

• Unorganized Manager Series ✦

• Basic Facilitation

• Lessons From Geese ✦• The Spirit of the Dolphin

• Whale Done!TM The Power of PositiveRelationships ✦

• Paradigm Series ✦

• The Appraisal Interview: Lessons for Both Parties

• The Dreaded Appraisal ✦• Performance Review ✦• Surviving the Appraisal Interview ✦

Performance Counselling ✦

ASSERTIVENESS

CONFLICT MANAGEMENT

INDUCTION

LEADERSHIP

MANAGEMENTSUPERVISION SKILLS

MOTIVATION

ORGANIZATIONALEFFECTIVENESS

PARADIGMS

PERFORMANCE APPRAISAL

PERFORMANCEMANAGEMENT

MEETING MANAGEMENT

CUSTOMER SERVICE

DELEGATIONATTITUDE

BEHAVIOURAL STYLE

CHANGE MANAGEMENT

COACHING

COMMUNICATION

DIVERSITY

EDUCATION

EMPOWERMENT

ETHICS

FEEDBACK

GENDER DIFFERENCES

GENERATIONAL ISSUES

GOAL-SETTING

HARASSMENT


Customer Favourite DVDs (cont’d)

• Little Things Mean a Lot: FromMicroinequities to Micro-affirmations

• Let's Get Together! CommunicatingRespect in a Diverse Workplace Series

• We Need to M.E.E.T.: Managing ForRespect in the Workplace

• Managing Stress 2e• Stress Is a Gift• Stressbusters!

• Five Star Teamwork• Four Weeks In May• Team Building: What Makes

a Good Team Player?• Teamwork: What's Trust Got

to Do With It?

• The Call of the Mummy• Customers With a Difference• The Really Angry Customer

• 30 Ways to Make More Time ✦

• Be S.A.F.E. (Not Sorry): PreventingViolence in the Workplace ✦

• Taking Control of Workplace Violence, 2e

✦ AVAILABLE IN FRENCHVisit our website for a complete list

of titles available in French.

RELATIONSHIP BUILDING

TELEPHONE SKILLS

TEAMWORK TIME MANAGEMENT

VIOLENCE & AGGRESSIONRESPECT

STRESS MANAGEMENT

No matter yourcompany’s size, itperpetually seems that every employee is busy with their own demanding daily tasks. Andorganizations usingtoday’s mobiletechnology may very

well have a workforce that’s physically separated, withsome telecommuters working from home and othersfrom the road.

Face it: As much as you’d prefer to amass all of youremployees into one room at a predetermined time towatch and discuss a training video, it sometimes justisn’t feasible. Even when you can, someone usuallygets left behind to answer phones, greet visitors, orcheck in deliveries.

Most of the programs that we carry are now availablefor viewing on the Internet or over your Intranet. Thismethod lets your employees watch training videos attheir own pace, pausing and resuming at their

convenience. They can simply log in to a customizedwebsite and view the streaming videos directly fromtheir desk or home—anywhere with Internet access atany time of the day or night. In some cases they canalso take an included post-test to prove theirunderstanding and retention. It could also beelectronically tracked and transmitted to your systemadministrator.

Hosted Online Video Training lets you train youremployees without assembling them all into aclassroom at one designated time. This saves yourorganization time and extra costs. In addition,employees remain productive by training when it suitstheir schedule.

Streaming licenses average about $10.00 per view,usually with a minimum number of views. Licensesare available from three days to two years. And, we can work with you to sort out any technical issues.

So, if you think this delivery option may besomething you’d be interested in knowing moreabout, please don’t hesitate to call us and we’d bepleased to discuss all your needs!


FISH! Stuff… Welcome to Our One-Stop FISH! Store!

Add even more fun to your FISH! training sessions with this terrific collection of fishin’ gear!

Don’t see what you’re looking for? Check out the Fish Brochure on this CD, or call us at 1-800-263-3399 for personalized service!

‘Pete’ the Perch$25.95 (4-Pack Assorted)

FISH! CultureWorkbook$17.95 each

FISH! Playbooks$5.95 each

FISH! Pens$10.95 (4-Pack)

FISH! Book$22.75 each

FISH! Joy LapelPin $19.95

(4-Pack)

FISH! Magnets$7.95 (4-Pack)

FISH! For SchoolsMagnet $2.75 each

FISH! Sticks Book$22.75 each

FISH! Pack$49.25 each(Includes 14items)

FISH! Stickies$14.95 (6-Pack)

FISH! Poster(19" x 24")$7.95 each

Our School Poster(10" x 36")$5.75 each

FISH! For LifeBook$22.75 each

FISH!RecognitionCertificates$11.50(25-Pack)

FISH! SticksGuide$13.95 each

The FISH! Guide$45.00 each

FISH! Mouse Pad$8.95 each

FISH! PhilosophyT-Shirts$21.75 eachSmall-2X

Our WorkplacePoster (7" x 35")

$4.95 each

Training Games for Trainers – Best Seller!

Check out the Trainer Pack brochure on this disk for details on each of our packs!

Call to Order… 1-800-263-339930

Activity Packs, Toolkits and Games

Our library of Activity Packs and Toolkits are ideal for busy trainers and managers. They providean invaluable collection of instructional modules rich with development ideas and techniques.Even inexperienced trainers or managers can lead successful sessions using these tools.

• Each Pack and Toolkit consists of free-standing modules – providing hundreds of hours of training with minimumpreparation time required!

• No licensing fees!

• Includes reproducible PDF handouts,PowerPoint presentations, and detailedfacilitator instructions.

• Your choice of hard copy pack or digitalversion with a complimentary binder.

•Action Learning Toolkit•Assertiveness Skills Pack•Communication Skills•Counselling Skills At Work•The Customer Care Pack•Developing People:

The Manager’s Role•Developing Teams:

The Leader’s Role

•The Evaluation Toolkit•The Facilitation Toolkit•First-Time Leadership•The Induction Toolkit•Learning Needs Analysis•Light Bulb Learning•Managing Change•Mentoring•The New Trainer’s Toolkit

•The Performance Management & Development Toolkit

•Skills Of Appraisal AndPerformance Review

•Storytelling For Trainers•Supervisor Development Pack•The Team Working Activity Pack•Teams In Action•Time To Be Effective

•The Trainer’s Ideas Pack (Set of 4)

•Trainer’s Treasure Trove•Training Skills For Trainers

(Set of 3)•Training That Sticks•Using Emotional Intelligence

At Work

135 practical games that will give your training the fun-factor.

Help your employees learn more effectively through play—and enjoy themselves at the same time! Here are hundreds of pages of confidence-boosting and enjoyable games that will energize, stimulateand liven up any training session. You’ll engage your participants’ whole brains and bodies in learning,ensuring better storage, greater retention and easier recall. Each game can be used on its own orincorporated into an existing training session. With the quick-reference Theme Finder at the beginningof the manual, you’ll be able to see at a glance how each game can be used.

Take a test drive… visit the TRAINER PACKS page on our website at www.owenstewart.com for all the details on these powerful resources.• Download Sample Chapters and Activity Summaries.• Order any pack for preview or purchase in binder format or on CD.

Purchase: $255 • 359 pages, including 39 ‘OK to Copy’


Business Books

HERE ARE SOME OF OUR BEST-SELLING BOOKSPhone or email us for a FREE Evaluation Copy — Yours to Keep! You’ll love

them so much you’ll want everyone in your organization to have a copy!

QUANTITY DISCOUNTS ARE AVAILABLE.Visit the BUSINESS BOOKS section of our website and

download the introduction for each book and a sample chapter!

ETHICS 4 EVERYONEEthics4Everyone is a unique andpowerful resource for employees at ALLlevels. It provides practical information to guide individual actions, decisions, and daily behaviours. And it will helpyour entire workforce understand thatwhen it comes to business ethics,everyone is responsible... everything counts! $10.50 each. DVD training program available.

FIVE STAR TEAMWORKA group becomes a true team only whenits members support and enhance eachother’s performance and contributions—when they work together to achieveresults that are bigger and better thanthose that could be realized individually.In this book, you’ll find a collection ofideas, strategies, tips, and techniques to help make your teams the best they can be. $10.50 each. DVD training program available.

THE LEADERSHIP SECRETSOF SANTA CLAUSClever and compelling resource forleaders at all levels to help themaccomplish big things in their“workshop”. Give employees clear goals,solid accountabilities, ongoing feedback,coaching, recognition… the leadershiptraits of the Santa Claus in each of us! $15.95 each. DVD training program is also available.

THE MANAGER’SCOMMUNICATIONHANDBOOKThis powerful handbook will allow you toconnect with employees and create theunderstanding, support and acceptancecritical to your success. It will introduceyou to the four key dimensions of communication andteach you how to eliminate communication barriers. $10.95 each.

START RIGHT… STAY RIGHTStart RIGHT… Stay RIGHT is apowerful guidebook for ALL employees,regardless of their level, function, or timeon the job. Using a straight-talk, real-world approach, it pinpoints the criticalbehaviours necessary for individual andorganizational success. This is thehandbook you’ll want everyone reading and using… TODAY!$10.50 each. DVD training programs are also available.

THE LEADERSHIPCOLLECTIONGet all five of these powerful books for only $49.95! Make these available to leaderswho want (or need) additionalguidance. Use them as gifts toacknowledge outstanding trainee participation duringsessions, or to recognize role-model leadership performance.The set includes: Ethics4Everyone; Five Star Teamwork;The Leadership Secrets of Santa Claus; The Manager’sCommunication Handbook and Start RIGHT… StayRIGHT.


Alphabetical Index

5 Questions Every Leader Must Ask 205 Waves of Trust 21A.C.T. With Integrity 18 ●

Abilene Paradox 17 ▲

Accountability That Works 10After All, You’re the Supervisor 23 ●

The Art of Networking 4Art of Possibility Series 21 ●

As Simple As Respect 26Assert Yourself: Learning to be Assertive 10The Attitude Virus 10Attitude: Radiating Possibility 8, 21 ●

Behavioural Interviewing 20 ●

Being Assertive 12Ben Comen 24Can We Count on You? 10Can You Spare a Moment? 13 ●

Celebrate What’s Right With the World 14 ●

The Clarity Imperative 25Colleagues as Customers 14 ●

Communicating Non-Defensively, Revised 12 ▲

The Communication Toolkit 12The Covey Leadership Library 21Creating the Respect Effect 26Cross-Cultural Understanding 14The Customer Service Toolkit 15Dealing With Conflict 13 ●

The Difficult Guest 15 ●

Dimensions of Coaching 11 ●

Discussing Performance 25Diversity: Face to Face 7, 17 ●

Effective People Skills 13Emotional Intelligence 18 ●

Ethics 4 Everyone 18 ●

Ethics 4 Everyone Book 18Everest 8, 26Everest – Creating Greatness 21Everyday Creativity 14 ●

Fifteen Lessons on Teamwork 22 ●

Fifteen Lessons on Leadership 22 ●

FISH! 8, 10 ●

FISH! Culture 11FISH! Culture Trainer Tools Combo 19FISH! For Leaders Series 4FISH! Sticks 10FISH! The Complete Package 8, 10 ●

FISH! Trainer Tools Facilitator Pack 19Focus Your Vision 14For the Love of It 14 ●

Generations: M.E.E.T. for Respect in the Workplace

19 ●

Give’em the Pickle 15 ●

Giving Feedback 18Global One Series 14Good Question 12 ●

Groupthink 2e 8, 17 ●

The Guest 2e 15The Happiness Advantage With 5Shawn AchorHarassment Hurts: It’s Personal 20 ●

How to Connect In Business… In 90 Seconds or Less™

12 ●

If Looks Could Kill 15 ●

In This Together 20 ●

Intercultural Communicating 14International Negotiation 14Is It Bias? 17It’s A Dog’s World 2e 15 ▲

It’s A Way Not A Day 26It’s Okay To Be The Boss 23Jamie’s Kitchen Fifteen Lessons Series 22 ●

Johnny the Bagger 16Keeping the Good Ones 18A Kick in the Attitude!™ 11Leader’s Guide to Delegating 21Leadership Challenge 22Leadership Secrets of Santa Claus Book 22Leadership: An Art of Possibility 8, 21 ●

Leadership: What’s Trust Got to Do With It, Revised 22 ●

Leading More With Less 22Make It Matter 25

TITLE PAGE FRENCH TITLE PAGE FRENCH


Alphabetical IndexTITLE PAGE FRENCH TITLE PAGE FRENCH

Order Information and Policies

▲ Original Version Available in French● Available in French

M.E.E.T. on Common Ground 17Managing Four Generations in the Workplace

19

The Manager As Coach 5Meeting Robbers 24 ●

Meetings, Bloody Meetings 24 ●

Mixing Four Generations in the Workplace 19More Bloody Meetings 24 ●

Not Everyone Gets a Trophy 19Peacock in the Land of Penguins 17 ●

Peer Today, Boss Tomorrow 23 ●

People 25 ●

Performance Review Series 25Please Respect My Generation 20 ●

The Plus of Us 6Positive Discipline 25The Practical Coach 9, 11 ●

Pygmalion Effect, Managing the Power of Expectations, 3e 23 ▲

Remember Me, 3e 16 ▲

Risk Maker Risk Taker 25The Sam Glenn Series 11So Help Me Series 16 ●

So Help Me - Employee Edition 16 ●

So Help Me - Supervisor Edition 16 ●

Speaking Effectively: To 1 or 1000, 2e 9, 12 ●

The Spirit Clip Series 24The Starthrower Story 24The Supervisor Toolkit 10Taking Charge of Change 11 ▲

Teamwork in Crisis 26Time Challenged 26Toxic Talk: What Would You Say? 20Verbal Communication: Power of Words 13Waymish: Why Are You Making It So Hard… For Me To Give You My Money? 16

We’re in The Band 6 ●

What Do You Say? 16What to Do… When Conflict Happens 9, 13 ●

When Change Happens, Adjust Your Sail™ 11When the Coach Is You 11Who Put A Lizard In My Lasagna™ 11Working With You Is Killing Me 13Would I Inspire Me? 23 ●

Would I Work For Me? 23

PREVIEWSPerformance Resources offers convenient, free previews to save you hundreds of dollars in previewfees. In order to continue offering this service, we need your careful cooperation:1. Please view the previews within the 10-day FREE preview period.2. We appreciate your feedback. Your Performance Resource’s Account Manager will call to discuss

how the program(s) met your needs. If a message is left for you, please return the call as soon aspossible.

3. Please return the previews promptly after viewing. Understand that the cost for returning previewsis yours.

4. Please ship the DVD(s) back by the date indicated on your enclosed packing list, or you agree topay a late fee of $75 per DVD. For your protection, ship via traceable courier, such as UPS, FederalExpress or Purolator. If Performance Resources doesn’t receive DVD(s), and you have no proof ofshipment, you agree to pay $200 per DVD. Please call us immediately at 1-800-263-3399 if youcannot return the DVD(s) on time. Extensions can usually be arranged.

RENTALSMost of our programs are available for a five-day rental. If rentals are returned late (allowing forstandard shipping time), you agree to pay a minimum of $125 per week after the due date.SHIPPINGUnder normal circumstances, previews are shipped free of charge via UPS ground. If you require rushshipping for previews, you will need to pay the premium by credit card for the upgraded shippingcharge. Method of shipping is subject to change without notice.

RETURNSPerformance Resources offers FREE previews and therefore does not accept license/purchase returnsother than for damaged or incorrect shipments. Should you receive a damaged or incorrect shipment,please call us immediately.

LICENSE/PURCHASE AGREEMENTIf you wish to have a copy for your organization’s continued use, license/purchase entitles you tointernal use for the benefit of training your employees for the life of the DVD. The Customer obtainsno ownership of the DVDs, including all media on which they reside; however, license/purchaseentitles you to unlimited non-theatrical use (to which no admission is charged) via optical projectionor conventional DVD playback. Purchasers may not resell, rent, loan, advertise, alter, copy, transmit,recast or duplicate a Performance Resource’s DVD or accompanying print material—in whole or inpart—without Performance Resource’s prior written permission.

TERMS AND CONDITIONSAll materials are protected by Canadian and International copyright laws. Shipping and handlingcharges and any appropriate federal and provincial taxes will be added to each invoice. All invoicesare due on receipt. Interest at the rate of 1 1/2% per calendar month will be charged on amountsdue and owing after the due date until such amounts are fully paid. Performance Resources warrantsits products are free from defects in materials or workmanship at the time of shipment. No otherwarranty, expressed or implied shall apply.

All prices and fees are in Canadian dollars and are subject to change without notice.

OWEN-STEWART PERFORMANCE RESOURCES INC.163 North Port Road, Port Perry, ON L9L 1B2Toll Free: 1-800-263-3399 • Fax: (905) 985-6100E-mail: [email protected] • Website: www.owenstewart.comPrices are subject to change without notice. All prices are in Canadian Dollars.

Visit our website todaywww.owenstewart.comfor hundreds of on-line previews!

You can preview all the resources in thiscatalogue FREE for 10 days. Without obligation,you can look at every program here in itsentirety—from beginning to end.

Call today for the Titles of Your ChoiceRISK-FREE AND FREE FOR 10 DAYS!

Documents

Welcome to Our 2011 Catalogue - Owen-Stewart · performance and satisfaction at work. Happy is a healthy state of mind and it is infectious! When our brains are happy, that positive