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Muda Eyes: Learn To See Waste with Steve Elliott 10/8/13 Siera: Learn. Teach. Inspire™ www.sieralearn.com 1 We’ll start at the top of the hour. This webinar will be recorded. You are muted. Use the Question Panel, please. Welcome to Muda Eyes: Learn To See Waste a part of the Lean Government webinar series #leanpm132 Lean Government Series: Muda Eyes October 8, 2013 1 Sorry, we don’t provide tech support. Have you tried… Closing apps and browsers? Logging out of and into GoToWebinar? Switching your browser Restarting your computer? Current version of GoToWebinar: 5.9 http:// support.citrixonline.com / en_US /Webinar Lean Government Series: Muda Eyes October 8, 2013 2 Steve Elliott, President Constant Improvement Consulting, Inc. with Pat Wagner, Siera: Learn. Teach. Inspire.™ Muda Eyes: Learn To See Waste Oct. 8, 2013: 12-1pm Mountain Time with Tim Sullard, Operations Manager www.sieralearn.com Program number: PM 132 Twitter: #leanpm132 Lean Government Series: Muda Eyes October 8, 2013 3

Welcome to Muda Eyes · 2018. 8. 1. · Muda Eyes: Learn To See Waste with Steve Elliott 10/8/13 Siera: Learn. Teach. Inspire™ 3 Agenda Introduction UWITDMOP The Eight Kinds of

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Page 1: Welcome to Muda Eyes · 2018. 8. 1. · Muda Eyes: Learn To See Waste with Steve Elliott 10/8/13 Siera: Learn. Teach. Inspire™ 3 Agenda Introduction UWITDMOP The Eight Kinds of

Muda Eyes: Learn To See Waste with Steve Elliott

10/8/13

Siera: Learn. Teach. Inspire™ www.sieralearn.com 1

We’ll start at the top of the hour. This webinar will be recorded. You are muted. Use the Question Panel, please.

Welcome to Muda Eyes: Learn To See Waste a part of the Lean Government webinar series

#leanpm132 Lean Government Series: Muda Eyes

October 8, 2013 1

Sorry, we don’t provide tech support. Have you tried… •  Closing apps and browsers? •  Logging out of and into GoToWebinar? •  Switching your browser •  Restarting your computer?

Current version of GoToWebinar: 5.9

http://support.citrixonline.com/en_US/Webinar

Lean Government Series: Muda Eyes October 8, 2013

2

Steve Elliott, President Constant Improvement Consulting, Inc.

with Pat Wagner, Siera: Learn. Teach. Inspire.™

Muda Eyes: Learn To See Waste

Oct. 8, 2013: 12-1pm Mountain Time with Tim Sullard, Operations Manager www.sieralearn.com Program number: PM 132 Twitter: #leanpm132

Lean Government Series: Muda Eyes October 8, 2013

3

Page 2: Welcome to Muda Eyes · 2018. 8. 1. · Muda Eyes: Learn To See Waste with Steve Elliott 10/8/13 Siera: Learn. Teach. Inspire™ 3 Agenda Introduction UWITDMOP The Eight Kinds of

Muda Eyes: Learn To See Waste with Steve Elliott

10/8/13

Siera: Learn. Teach. Inspire™ www.sieralearn.com 2

Welcome! Post your Do Not Disturb sign.

Pop and butter your popcorn.

Try out the Questions Panel.

Lean Government Series: Muda Eyes October 8, 2013

4

5 Lean Government Series: Muda Eyes October 8, 2013

Materials Pen and paper Slide handout Exercise handouts

6

Introducing Steve Elliott

•  Manager, business owner, trainer, consultant for 30+ years

•  Worked in public, private, and nonprofit sectors

•  Chief Deputy Treasurer in Boulder County, CO

•  Helped make Colorado a Lean Government

Lean Government Series: Muda Eyes October 8, 2013

Page 3: Welcome to Muda Eyes · 2018. 8. 1. · Muda Eyes: Learn To See Waste with Steve Elliott 10/8/13 Siera: Learn. Teach. Inspire™ 3 Agenda Introduction UWITDMOP The Eight Kinds of

Muda Eyes: Learn To See Waste with Steve Elliott

10/8/13

Siera: Learn. Teach. Inspire™ www.sieralearn.com 3

Agenda Introduction

UWITDMOP

The Eight Kinds of Waste Exercise #1 Spaghetti Map Exercise #2 Find UWITDMOP

Resources

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Develop the uncanny ability to see waste in all of its forms. Expose unused resources, unproductive effort, and the evil forces that impede the flow of work. Find and remove bottlenecks to make work flow smoothly.

Behavioral Outcomes

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Every step of a process should add value.

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Page 4: Welcome to Muda Eyes · 2018. 8. 1. · Muda Eyes: Learn To See Waste with Steve Elliott 10/8/13 Siera: Learn. Teach. Inspire™ 3 Agenda Introduction UWITDMOP The Eight Kinds of

Muda Eyes: Learn To See Waste with Steve Elliott

10/8/13

Siera: Learn. Teach. Inspire™ www.sieralearn.com 4

If the customer was watching, would they be willing to pay for every step of the process?

10 Lean Government Series: Muda Eyes October 8, 2013

Hey! U WIT D MOP!

Unused resources Waiting Inventory Transportation Defects Motion Overproduction Processing with no results

11 Lean Government Series: Muda Eyes October 8, 2013

12 Lean Government Series: Muda Eyes October 8, 2013

Waiting

Unused resources

Processing with no results

Page 5: Welcome to Muda Eyes · 2018. 8. 1. · Muda Eyes: Learn To See Waste with Steve Elliott 10/8/13 Siera: Learn. Teach. Inspire™ 3 Agenda Introduction UWITDMOP The Eight Kinds of

Muda Eyes: Learn To See Waste with Steve Elliott

10/8/13

Siera: Learn. Teach. Inspire™ www.sieralearn.com 5

13 Lean Government Series: Muda Eyes October 8, 2013

Unused resources Material Services People skills

14 Lean Government Series: Muda Eyes October 8, 2013

Inventory

Waiting Unused

resources

Work waiting to be done Theory of constraints

15 Lean Government Series: Muda Eyes October 8, 2013

Page 6: Welcome to Muda Eyes · 2018. 8. 1. · Muda Eyes: Learn To See Waste with Steve Elliott 10/8/13 Siera: Learn. Teach. Inspire™ 3 Agenda Introduction UWITDMOP The Eight Kinds of

Muda Eyes: Learn To See Waste with Steve Elliott

10/8/13

Siera: Learn. Teach. Inspire™ www.sieralearn.com 6

Please take a number.!

999

NOW SERVING

2

PEOPLE

FOR TO BE DONE

WORK WAITING

Lean Government Series: Muda Eyes October 8, 2013

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17 Lean Government Series: Muda Eyes October 8, 2013

Waiting Inventory

Transportation

It costs more to own things…

18 Lean Government Series: Muda Eyes October 8, 2013

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Muda Eyes: Learn To See Waste with Steve Elliott

10/8/13

Siera: Learn. Teach. Inspire™ www.sieralearn.com 7

…than to buy them at the right time.

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Inventory is an indicator that processes are awry.

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21 Lean Government Series: Muda Eyes October 8, 2013

Waiting

Transportation Inventory

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Muda Eyes: Learn To See Waste with Steve Elliott

10/8/13

Siera: Learn. Teach. Inspire™ www.sieralearn.com 8

Transportation is

that does not add value.

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Examples Solutions

Poor layouts Reduce the distance between each step

Reduce handoffs

Large batch sizes

Reduce sizes to reduce transportation

Replace one giant machine with several small machines

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? Exercise #1: Spaghetti Map

1.  Pick a process. 2. Track the work through

the process on your map. 3.  Look for bottlenecks and

ways to reduce the travel.

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Muda Eyes: Learn To See Waste with Steve Elliott

10/8/13

Siera: Learn. Teach. Inspire™ www.sieralearn.com 9

25 Lean Government Series: Muda Eyes October 8, 2013

Example Spaghetti Map

The best way to expose transportation is a spaghetti map.

Transportation introduces more muda.

26 Lean Government Series: Muda Eyes October 8, 2013

27 Lean Government Series: Muda Eyes October 8, 2013

Motion

Defects Transportation

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Muda Eyes: Learn To See Waste with Steve Elliott

10/8/13

Siera: Learn. Teach. Inspire™ www.sieralearn.com 10

Defects count as a double negative.

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You lost the effort it took to perform the process the first time.

29 Lean Government Series: Muda Eyes October 8, 2013

Now you have to repeat the effort.

30 Lean Government Series: Muda Eyes October 8, 2013

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Muda Eyes: Learn To See Waste with Steve Elliott

10/8/13

Siera: Learn. Teach. Inspire™ www.sieralearn.com 11

Expose the problem

Find the source

Prevent from recurring

Defects are a three-step process.

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32 Lean Government Series: Muda Eyes October 8, 2013

Overproduction

Motion Defects

MOVEMENT

33 Lean Government Series: Muda Eyes October 8, 2013

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Muda Eyes: Learn To See Waste with Steve Elliott

10/8/13

Siera: Learn. Teach. Inspire™ www.sieralearn.com 12

WITH NO

34 Lean Government Series: Muda Eyes October 8, 2013

VALUE added

35 Lean Government Series: Muda Eyes October 8, 2013

Reporting Searching

Sorting Proofing Counting

Batching

Filing

Approving

Stamping Initialing

Copying

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Page 13: Welcome to Muda Eyes · 2018. 8. 1. · Muda Eyes: Learn To See Waste with Steve Elliott 10/8/13 Siera: Learn. Teach. Inspire™ 3 Agenda Introduction UWITDMOP The Eight Kinds of

Muda Eyes: Learn To See Waste with Steve Elliott

10/8/13

Siera: Learn. Teach. Inspire™ www.sieralearn.com 13

37 Lean Government Series: Muda Eyes October 8, 2013

Overproduction Motion

Processing with no results

Only produce what the customer

demands when they

demand it. Lean Government Series: Muda Eyes

October 8, 2013 38

Overproduction Takeaways Measure only what needs to be measured.

Keep data that is necessary, not every scrap of information.

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Muda Eyes: Learn To See Waste with Steve Elliott

10/8/13

Siera: Learn. Teach. Inspire™ www.sieralearn.com 14

40 Lean Government Series: Muda Eyes October 8, 2013

Processing with no results

Overproduction

Unused resources

Don’t create busy work.

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If there are slack times… Tidy things up—put them in their place.

Improve the process.

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Muda Eyes: Learn To See Waste with Steve Elliott

10/8/13

Siera: Learn. Teach. Inspire™ www.sieralearn.com 15

“Better processes save money.”

“How is this different from cutting a budget

line by line?”

43 Lean Government Series: Muda Eyes October 8, 2013

? Exercise #2: Find UWITDMOP

1.  Find an example of each kind of muda in your area.

2.  Record how you found it.

Unused resources Waiting Inventory Transportation

Defects Motion Overproduction Processing with no results

Lean Government Series: Muda Eyes October 8, 2013

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How do you plan to eliminate it? For extra credit:

Resources

The Goal Eliyahu M. Goldratt

Lean For Dummies Natalie J. Sayer and Bruce Williams

See Lean Thinking Reading List: www.sieralearn.com/ introduction-to-lean-government-reading-list

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Muda Eyes: Learn To See Waste with Steve Elliott

10/8/13

Siera: Learn. Teach. Inspire™ www.sieralearn.com 16

The Lean Government Series JULY 9, 2013PM 130 - Introduction To Lean Government SEPTEMBER 10, 2013 PM 131 - Define Customer Value OCTOBER 8, 2013 PM 132 - Muda Eyes: Learn to See Waste NOVEMBER 5, 2013PM 133 - Lean Leadership: The Long Game DECEMBER 3, 2013PM 134 - Cultivate Change Agents in Your Organization

JANUARY 7, 2014 PM 135 - Embrace Resistance: Turn Cynics Into Supporters

FEBRUARY 4, 2014 PM 136 - The Lean Toolbox

MARCH 4, 2014 PM 137 - Value Stream Mapping: Weed Out the Waste

APRIL 1, 2014 PM 138 - Overnight Success in One Week: The Team Approach

APRIL 29, 2014 PM 139 - The Totally Lean Organization

Lean Government Series: Muda Eyes October 8, 2013

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All programs occur on Tuesdays at noon Mountain Time. Individual, group, and series pricing: [email protected]

Lean Government Series: Muda Eyes October 8, 2013

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For More Information

Constant Improvement Consulting, Inc. Steve Elliott, President constantimprovementinc.com 303-775-5881 [email protected] Siera: Learn. Teach. Inspire.tm

sieralearn.com 303-778-0880 [email protected]

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