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Welcome to Crump Life Insurance Services!
Offering you a world of insurance solutions and world-class service
ALLSTATE/CRUMP NATIONAL ACCOUNT ROLLOUT KIT
FOR PRODUCER USE ONLY - not intended for use in solicitation of sales to the public. Products offered through Crump are not approved for use in all states and may not be available to all producers. 06.15. NACC14-1585-A-1-04 , 0116. © 2015 Crump Life Insurance Services, Inc.
Welcome to Crump Life Insurance Services - one of the leading insurance outsourcing organizations. Our goal is to provide you with world-class service and a world of insurance solutions to help you meet your client’s needs.
The Crump/Allstate relationship offers you access to Disability and Long Term Care Insurance as well as access to competitive solutions and support for your life insurance impaired risk needs. Crump/Allstate is your full service program that provides support for your cases from start to finish including case design, contracting, case processing, underwriting and much more!
This guide provides an overview to working with Crump/Allstate and includes information on our services, tools, and solutions including:
Sales & Sales Support
Case Submission & Application Processing
The Crump Product Solution Centers & Available Carriers
Web Site Tools & Resources
Contact Directory
2ALLSTATE/CRUMP NATIONAL ACCOUNT ROLLOUT KIT
FOR PRODUCER USE ONLY - not intended for use in solicitation of sales to the public. Products offered through Crump are not approved for use in all states and may not be available to all producers. 06.15. NACC14-1585-A-1-04 , 0116. © 2015 Crump Life Insurance Services, Inc.
SALES AND SALES SUPPORTYour Crump/Allstate Sales Wholesaler: Your dedicated sales wholesaler is available to assist you with how to best use the program and in designing your more complex cases. Your wholesaler is your “roadmap” to the Crump/Allstate program.
Pre-Sale Support: Your Crump/Allstate team provides sales illustrations and comprehensive sales support on all of your Disability and LTC business with Crump/Allstate. They are able to handle a full range of case design scenarios, including side by side product comparisons, product information, and forms needed to write business, as well as provide assistance on your more complex cases that require detailed illustrations and carrier/product research. Your Crump/Allstate team can also assist with any sales support needs related to your impaired risk cases.
SUBMITTING CASES/APPLICATION PROCESSINGAll applications should be sent to the Crump/Allstate team for processing. Please submit the completed applications, associated forms/disclosures, supporting documents and any premium remitted to:
Crump/Allstate New Business TeamCrump Life Insurance Services280 South 400 West, Suite 100Salt Lake City, UT 84101-1895
For all case submissions, in order to minimize delays, please ensure that the following items are accomplished when the application is taken:• Verify that your carrier contracting is complete.• Complete all questions on the application.• Provide details to any questions answered “yes” on the application.• Make sure the application and all accompanying forms have been signed. The application must be
signed and dated by the proposed insured, policyowner (if trust, then trustees should sign), and the agent.
• Include NAIC compliant illustrations and/or disclosure forms (signed by the policyowner) with the application.
• Order exam requirements through a carrier approved medical examiner.
Email your Crump/Allstate case manager (see contact directory on page 6) with any pre-submission questions or for case status.
3ALLSTATE/CRUMP NATIONAL ACCOUNT ROLLOUT KIT
FOR PRODUCER USE ONLY - not intended for use in solicitation of sales to the public. Products offered through Crump are not approved for use in all states and may not be available to all producers. 06.15. NACC14-1585-A-1-04 , 0116. © 2015 Crump Life Insurance Services, Inc.
New Business ProcessingThe Client Services team tracks all applications and related premiums. Upon receipt, all applications are immediately assigned to a case manager for processing and tracking. Your Crump/Allstate case manager inputs your client’s information/data and begins the preliminary underwriting process (the same day). For all cases, a confirmation letter stating that the case was received along with the requirements received/ordered will be sent to you.
As your Crump/Allstate case manager tracks your pending applications through policy issue, you will be kept informed of the progress through Pending Status Reports sent by e-mail, fax, or mail, depending on the method you choose. We encourage you to check your case status on the Allstate/Crump web site. After the application has been approved, your Crump/Allstate case manager will continue to track the case until the delivery requirements are received. From there, your Crump/Allstate case manager will confirm with the carrier that the client’s policy is “in-force” and work with the carrier on the release of the compensation. Underwriting Support for Life CasesThe Crump Underwriters have the knowledge and skill needed to assist with your toughest cases. We will work with you from receipt of the informal inquiry through policy issue. Our carrier relationships allow us to negotiate on your behalf based on your client’s situation. In addition, we can look at your cases from many angles resulting in aggressive underwriting offers for your clients.
Forms and DocumentsYou can find the forms you need through the comprehensive Forms tool on the Crump/Allstate web site. Applications should be completed with any required replacement forms, 1035 Exchange forms, HIV forms, disclosure forms, and avocation questionnaires.
Insurance Carrier Contracting and AppointmentsMany insurance companies have a adopted a “Just in Time” appointment approach whereby they require the submission of a new business application prior to appointing an agent. Some insurance companies do require an appointment be in place prior to solicitation of an application or what is referred to as a “restricted state” and information on those can be found in Tools>Pre-Appointments on the Crump website.
A current life insurance license in the state(s) in which you wish to do business is required prior to solicitation of an application. Many states require continuing education requirements for the sale of long term care and annuity products prior to solicitation as well.
CommissionsCommissions will be paid to you via Allstate and can be viewed on www.allstate.crumplifeinsurance.com in the “Allstate Information” section. Inquiries should be directed to [email protected].
4ALLSTATE/CRUMP NATIONAL ACCOUNT ROLLOUT KIT
FOR PRODUCER USE ONLY - not intended for use in solicitation of sales to the public. Products offered through Crump are not approved for use in all states and may not be available to all producers. 06.15. NACC14-1585-A-1-04 , 0116. © 2015 Crump Life Insurance Services, Inc.
CRUMP PRODUCT SOLUTION CENTERS & AVAILABLE CARRIERSWe offer all pre-sale support, case design, education, case processing, contracting and compensation for Disability and Long Term Care insurance and support for your impaired risk needs through some of the top carriers in the industry. Our competitive list of carriers includes:
* available in NY1 Linked-Benefit Life/LTC Product available
LIFEAccordia LifeAllianz Life Insurance Company of North America American General Life American National Insurance Company American National Life Insurance Company of NYAmeritas Life Insurance Corp.Ameritas Life Insurance Corp. of NYAssurity Life Insurance CompanyAXA Equitable Life Insurance Company Banner Life Insurance CompanyColumbian Life Insurance CompanyColumbian Mutual Life Insurance CompanyCompanion Life Insurance Company First MetLife Investors Insurance CompanyFirst Symetra National Life Insurance Company of New YorkGenworth Life and Annuity Insurance Company Genworth Life Insurance Company Genworth Life Insurance Company of NYGerber LifeGuardian Life Insurance CompanyJohn Hancock Life Insurance Company (USA) John Hancock Life Insurance Company of NY Lincoln National Life Insurance CompanyLincoln Life Insurance & Annuity Co. of NY MetLife Investors USAMetropolitan Life Insurance Company Mutual of Omaha Nationwide Life Insurance CompanyNorth American Co. for Life & HealthPenn Mutual Life Insurance CompanyPrincipal Life Insurance Company Principal National Life Insurance Company Protective Life Insurance CompanyProtective Life & Annuity Insurance CompanyPrudential Life Insurance CompanyReliaStar Life Insurance CompanyReliaStar Life Insurance Company of NYSecurian Life Insurance CompanySecurity Life of DenverSecurity Mutual Life Insurance Company of NYThe StandardState Life Insurance Company
Symetra Life Insurance Company Transamerica Financial Life Insurance Company Transamerica Life Insurance Company United of Omaha Life Insurance Company United States Life Insurance Company of NY Voya FinancialWestern-Southern Life Assurance CompanyWilliam Penn Life Insurance Company of NY
DI Assurity LifeFidelity Security Life Ins. Co.*Guardian Life Insurance Company*Lloyd’s of London* Metropolitan Life* Mutual of Omaha* Principal Financial Group*The Standard*
LTCGenworth Life Insurance Company* 1
John Hancock*Lincoln National Life* 1Mutual of Omaha*Nationwide Life Insurance Company* 1Transamerica*
5ALLSTATE/CRUMP NATIONAL ACCOUNT ROLLOUT KIT
FOR PRODUCER USE ONLY - not intended for use in solicitation of sales to the public. Products offered through Crump are not approved for use in all states and may not be available to all producers. 06.15. NACC14-1585-A-1-04 , 0116. © 2015 Crump Life Insurance Services, Inc.
The Crump/Allstate web site is one of the most comprehensive sites in the industry and puts valuable tools and resources at your fingertips!
The News You NeedThe Latest News section and central banner alert you to important industry information and carrier and product news as well as updates from Crump.
StatusThe Case Status tool allows you to track your cases and get up-to-the-minute status anytime you need it. Additional links provide status on your licensing and appointments.
LTC & DI Illustrations & Comparisons• LTC Comparisons• Quote Now (Online compliant
carrier illustrations)• Illustration Request Form
Carrier FormsFormsNOW is an easy to use, web-based tool that allows you to quickly download and package many carriers’ forms for print and email.
Solution CentersEasy to access Solution Center sections provide all the online sales tools you need for our various product lines:• Life• Disability• LTC
ContractNOWA new electronic multi-carrier solution to streamline your appointment requests.*• Paper-free submissions eliminate the hassle of completing extensive paperwork for every
carrier.• Connectivity with the National Insurance Producer Registry (NIPR) pre-fills much of your
information.• Cases with new carriers may be processed in a fraction of the traditional time.
THE CRUMP/ALLSTATE WEB SITE WWW.ALLSTATE.CRUMPLIFEINSURANCE.COM
*Use of ContractNOW is subject to Sircon Corporation, d/b/a Vertafore Producer Lifecycle Management (“Vertafore PLM”) terms and conditions. Crump makes no representations or warranties concerning the performance of the ContractNOW system, nor that the system or any associated services will be uninterrupted, without omissions, or error free.
6ALLSTATE/CRUMP NATIONAL ACCOUNT ROLLOUT KIT
FOR PRODUCER USE ONLY - not intended for use in solicitation of sales to the public. Products offered through Crump are not approved for use in all states and may not be available to all producers. 06.15. NACC14-1585-A-1-04 , 0116. © 2015 Crump Life Insurance Services, Inc.
YOUR CRUMP/ALLSTATE TEAM: CONTACT DIRECTORY
Press 1 dial by 10-digit extension
Press 2 dial by name
Press 3 more options press 1 for ltc / disability support press 2 for life insurance support press 3 for licensing and contracting
Crump Toll-free line: 888.770.2155SEND APPLICATIONS TO:
Crump Life Insurance Services 280 South 400 West, Suite 100Salt Lake City, UT 84101Fax: 717.703.4737
LIFE INSURANCE SALES SUPPORT (forms, supplies, product information & illustrations)
Team Loop Press 3, then 2, then 1 [email protected]
Michael Replogle, Wholesaler 410.559.5312 [email protected]
Mariella Queipo-Colon, 717.736.8094 Internal Wholesaler [email protected]
LIFE INSURANCE CASE MANAGEMENT
Team Loop Press 3, then 2, then 2
Michelle Slother, Supervisor 717.736.7944 [email protected]
Glenda Conrad, Case Manager 717.736.7947 [email protected]
Kelley Franklin, Case Manager 717.736.7934 [email protected] LIFE UNDERWRITING
Life Underwriting Team Loop Press 3, then 2, then 3Audrey Abney 717.526.7342 [email protected]
CONTRACTING
Team Loop Press 3, then [email protected]
SOLUTION CENTERS
Brent Hughes, Regional Director 801.519.7984 [email protected] LTC SOLUTION CENTER
LTC Support Team Loop Press 3, then 1, then 1
LTC CASE MANAGEMENT
Team Loop Press 3, then 1, then 2
Susan Weiland, Internal Wholesaler 410.559.2494
Thomas Schmidt, Case Manager 801.322.7453
DISABILITY SOLUTION CENTER
DI Support Team Loop Press 3, then 1, then [email protected]
Fax 888.584.9073
Trevor Alger, Internal Wholesaler 425.201.7730 [email protected]
DISABILITY CASE MANAGEMENT
Team Loop Press 3, then 1, then 4
for additional information visit www.allstate.crumplifeinsurance.com
