Ground-breaking web portal technology. Enhanced end-user experience.

Platform as a service. Create integrated business applications using Cherwell’s wizard driven development platform.

Easy to modify. Highly flexible. Seamless and agile. Truly scalable.

Hosted or on-premises. Subscription or purchase. It’s your choice.

Service Management Software That Offers Flexibility and Choice

Avante Solutions Inc. | Calgary | Chicago | Toronto | 1.866.282.6831 | www.avantesolutions.com

Provided by:

a Cherwell Value Added Reseller

www.avantesolut ions .com

Welcome to aNew Era of BusinessService Delivery

Welcome to aNew Era of BusinessService Delivery

View a Cherwell Service Management product demo at www.Cherwell.com/resources

Empower your users and customers.Streamline and automate business services and requests, enabling IT to focus on the

bigger jobs. You’ve never seen a web portal like ours!

Flexibility and agility.Things change – often. Cherwell is 100% configurable and customizable by you! No

need for consultants or developers to make changes. Powerful, wizard driven ‘Platform

as a Service’ (PaaS) feature retains all configurations with every upgrade. Nothing gets

lost between version upgrades.

Rapid Deployment, High ROI and Lower TCO.Reduce management overheads, increase productivity, better use of resources, focus

on what matters, streamline operational efficiencies, enhance your business value.

Integrated, Consolidated, Confederated.Develop and access all service offerings through one solution. Whether it be via client,

portal, browser or mobile, Cherwell puts it all together in one place.

Portability and choice.Deploy on-premises, have it hosted by Cherwell or host it in a preferred data center.

It’s your choice. Cherwell offers pro-customer licensing (purchase or subscription) with

easy to understand, no nonsense pricing. Cherwell allows for complete deployment

portability and licensing flexibility. No problem.

Anytime, anywhere access.Out in-the-field or away from your desk? Cherwell technology delivers mobile solutions

to provide access to services and information wherever and whenever it is needed. Any

web browser, tablet device or smart phone will do. Love the GUI!

Future proof your investment. Cherwell’s fully integrated solution and all-inclusive pricing model provides for your

business needs now – and in the future. It delivers enterprise capability with reduced

management overheads at a compelling price point. Deliver more with fewer resources

at a lower cost. This must be a business objective for any organization!

If only all Service Management decisions were this easy to make. Cherwell makes it easy.

business

100% of customer respondents would recommend Cherwell Service Management

If only all Service Management decisions were this easy to make. Cherwell makes it easy.

Integrates with social media!

The world is on the move. More mobile than ever and accelerating.Access to information and delivery of business services whenever, wherever and via any device or media portal is crucial

to the future of service management. Cherwell offers ground breaking technology and enhanced end-user experience,

empowering the IT team to deliver the integrated mobile services demanded by business and end-user communities. Move

beyond the traditional IT Service Desk into the future of Business Service Management!

The Cherwell Web Browser PortalWeb portal technology is key to the future success of

the Service Desk. With increasing business demand for

enhanced services and improved access to services

and information, Service Desk professionals need agile,

innovative and flexible web based technologies to meet

and exceed business expectations.

Cherwell’s ground breaking browser portal solution uses

leading edge and cross-platform technologies (HTML5/

CSS3, AJAX and jQuery) to provide a very responsive,

application-like experience that requires no browser plug-

ins whatsoever.

Social Media IntegrationEnhance the business services delivery model by

leveraging RSS feeds and popular social media tools.

Benefit from:

Immediate responses and actions from end users and

external customer communities

Customers highlighting an issue the IT team may not

be aware of

Proactive delivery of updates on outages, major

incidents, or news on service provision

While it is one thing to “see” Social Media information

inside of a client application, seeing it is not enough.

You need to use incoming information, and treat it as

actionable data. Cherwell provides a complete framework

of actionable integrations to a multitude of Social Media

sources.

Platform TechnologyExtendible platform technology is essential to build and

enhance business services, applications and workflow

processes beyond the traditional IT Service Management

offering. Cherwell’s integrated, wizard driven application

development platform capability empowers system

administrators to create and modify integrated business

applications and services without the need to perform

any programming, bespoke coding or scripting services.

Leading analyst groups now promote and reference IT

Service Support Management (ITSSM) solutions for the

delivery of business services that extend beyond the remit

of legacy ITSM solutions.

Extensible Mobile Device IntegrationWeb portals, Social Media and platform technologies

all have a relationship with mobile technologies, and

Cherwell’s ITSM functionality also extends directly to

mobile and tablet devices. Access a range of business

and Service Desk services from mobile smart devices,

providing secure, role based access to dashboards,

explicit data and services, so users can take action against

requests and records while on the move.

PinkVERIFYTM Accredited ITSM Processes

PROCESS COMPLIANT BRONZE LEVELPROCESS COMPLIANT BRONZE LEVEL

Vance BrownCEO and Chairman

We are a different kind of company –

in a really good way!

At Cherwell Software, we’re most passionate

about our noble cause – listening to our

customers and serving their needs. We desire to

live by the “Golden Rule.” This idea is embedded

in our company tagline: Innovative Technology

Built upon Yesterday’s Values.

We’re a fast-growing, profitable, privately-

owned company - not burdened by venture

capitalists and public funding. Because we

love our jobs, we have no “exit strategy.” This

gives us the time and energy to focus on our

customers’ needs, and their satisfaction remains

our top priority. Customers are a first thing, and

Cherwell is focused on putting first things first.

We desire to build great technology – in an

industry we enjoy – while building lasting

relationships with both our employees and

customers.

Cherwell Service Management offers ITIL v3 PinkVERIFY accredited processes right out-of-the-box in one integrated platform. Choose as many, or as few, processes as you need without incurring additional license fees. Thanks to Cherwell’s powerful, yet easy to configure platform, if you can envision and map a process, you can build it using our system wizards without programmers or specialist consultants. Also, no scripting services or bespoke coding is necessary and with seamless upgrades, your customizations are carried through and are never lost from version to version.

Incident Management

Problem Management

Change Management

Request Fulfillment

Event Management

Release and Deployment Management

Service Asset and Configuration Management

Service Level Management/Service Level Agreement

Service Catalog Management

Service Portfolio Management

Knowledge Management

Plus many more integrated modules and features, including: Web Portal, with unlimited end user access

Dynamic Dashboards

AD/LDAP integration

CMDB Visualisation

Report Writer

Outlook Email Client Integration

Graphical Workflow Designer

Open API for External Systems Integration

Copyright © 2012 Cherwell Software, Inc. All Rights Reserved. Cherwell Service Management® and the Cherwell logo are trademarks or registered trademarks of Cherwell Software, Inc., in the U.S. and may be registered or pending registration in other countries. ITIL ® is a registered trademark of the Office of Government Commerce in the United Kingdom and other countries. PinkVERIFY™ is a trademark of Pink Elephant, Inc. All other trademarks, trade names, service marks and logos referenced herein are the property of their respective owners/companies.

ITIL ® is a registered trademark of the Cabinet Office. The Swirl logo is a trademark of the Cabinet Office. The Service Catalogue Management, Change Management and Request Fulfillment modules within the Cherwell Service Management solution enjoy endorsement from the Official ITIL Accreditor.

Avante Solutions Inc. | Calgary | Chicago | Toronto | 1.866.282.6831 | www.avantesolutions.com