Welcome

Top Server Symptoms and Fixes to Keep Your Server Healthy

# T C 1 8

Rithesh Makkena

SC

Tableau

Zach Ahrens

SSA

Tableau

Agenda

Configure new systems

Support the Configured Systems

Upgrade the Systems

Agenda

Administration Common Issues

When to do What

Other Options – Help!

Philosophy

Plan

Test Monitor

First Things First

Log File Locations

2018.2 + Log Location

C:\ProgramData\Tableau\Tableau Server\data\tabsvc\logs\vizqlserver\

Install and Upgrade Server logs: <datapath>\Tableau Server\Logs\

Tableau Server Processes logs: <datapath>\Tableau Server\data\tabsvc\logs\

TSM logs: <user>\.tableau\tsm

Windows Event Viewer logs (https://kb.tableau.com/articles/howto/windows-event-viewer-log-files)

Windows System logs (https://kb.tableau.com/articles/howto/windows-event-viewer-log-files

Install

Install

Ports Issues :

• External Ports for Users:

80, 443, 8850

• Intra Tableau Ports:

Hundreds!

Install

Licensing:

Good!

• Activation!!!! , Missing Certs ?

• Tableau Processes Down

• Migration from Core to

Subscription

Install

Authentication

Certs/ Token Issues ?

SAML

Age

iFrame

Upgrades and Migrations

Linux Migration

Everything’s fine!

Dataserver won’t connect,

Workbooks won’t download

Reason :• Did you install on a Symbolic Link?

Steps to Resolve :

• Don’t install on a symbolic link.

Upgrades

Server Won’t Start or is Degraded

Additional Nodes no longer upgrade automatically.

Host names?

Upgrades:

Version upgrades with TSM

Upgrades:

Obliterate and try again!

On Premise Server:

Permissions

Symptoms / Errors :

• Users cannot access server

• xxx

• xxx

Logs Location :• \logs\dataserver

On Premise Server:

Overall server slow

SRM and Logshark

On Premise Server:

• Misleading logs

• Services look down but are really up

Hey look at me!

Online Migration

Migration:

Online to On-Prem Migration

• Data Sources Connectivity

?

• Gateway issues ?

• Authentication broken ?

Online:

Online

NAP

Where to go for help

Where to go for help :

Community Forums

General Search – look for blogs, our community is amazing.

Tableau Manuals Online

Where to go for help :

Engage Support

Where to go for help :

Extended and Premium Support

Tableau Professional Services

DevOps 101 for Tableau Server Admins in AWS

R E L AT E D S E S S I O N S

Today | 1:45pm – 2:45pm | MCCNO - L2 - 298

Meetup | LinuxToday | 1:45pm – 2:45pm | MCCNO - L2 - R01

Best Practices for Migrating to the Cloud

R E L AT E D S E S S I O N S

Today | 3:30pm – 4:30pm | MCCNO - L3 - 335

User Group | Tableau AdministratorsToday | 3:30pm – 4:30pm | MCCNO - L2 - R01

Optimizing Tableau Server for HA

R E L AT E D S E S S I O N S

Tomorrow | 12:30pm – 1:30pm | MCCNO - L2 - 298

Server Tools 202 and 203Tomorrow | 3:30pm – 4:30pm | MCCNO - L2 - R01

Please complete the

session survey from the

Session Details screen

in your TC18 app