WelcomeStakeholder’s Launch

5th July 2010

Ethos Of The Service

“We are one service, delivered by 3 partners, offices located across Barnet”

Local Offices

The Partners• Notting Hill Housing Group• PCHA (part of Genesis Housing Group)

• Homeless Action in Barnet (HAB)• Experienced• Local

Background• Single Service Provider for generic

Floating Support in Barnet

• Funded by LB of Barnet (Adult Social Care)

• Service began on 1st May 2010.

• Staff and clients retained from existing providers

What is Floating Support?

• Floating Support provides Housing Related Support to meet the needs of vulnerable adults (16+) in Barnet to enable them to maintain their independence in their own home, regardless of tenure. 

• Floating Support promotes independence and self-empowerment and not dependence.

• Floating support services have the flexibility to support a person wherever they live – as distinct from accommodation based services, where support is tied to particular accommodation.

Examples of Housing Related Support

• Setting up and maintaining a home or tenancy

• Accessing training, employment and education

• Practical and/or emotional support in dealing with every day matters

Examples of Housing Related Support

• Developing independent living skills

• Gaining access to other services

• Help to make sure the clients accommodation is safe and secure

• Managing finances and benefit claims

DOES NOT INCLUDE

• Domiciliary Care (cleaning, cooking, etc)

• Personal Care• Providing accommodation• Befriending• Housing management

The Support Service• Person-Centred• Flexible• Clear and Measurable outcomes• A designated support officer who works on

a one-to-one basis with clients• Support is provided through effective

Support Planning and Risk Management Planning

Capacity & Throughput

• Initial Capacity is 560 as quarterly average.

• Service Utilisation target is 98%.• Annual throughput is target of 300%.• Client to Staff ratios will be variable

(1:19 – 1:13).

Access to the service

• Direct referrals are not taken by Outreach Barnet.

• Referrals are sent to Central Access Team who will carry out assessments to determine eligibility and priority - then forwarded to Outreach Barnet.

• Self referrals to the CAT• Waiting list is maintained by CAT.

Access to the serviceManaged by: Roger Robbin-CokerLocated at:

Housing Support TeamBarbara Langstone House317–319 High RoadNorth FinchleyN12 8LZTel: 0208 359 3215Fax: 0208 492 8575

Housingsupportteam@barnet.gov.uk

Service Initiation

• Meeting with client within 5 working days of CAT referral.

• Outcome of initial meeting communicated within 3 days to client & referrer.

• Support Agreement signed.

• Support Plan & Risk Assessment with client within 4 weeks of first meeting.

Support Needs & Duration

• Model A of specification• Low/med level needs, short-term support. • Clients willing to participate in support

assessment & to engage in support planning process.

• Support needs met or reduced in 3-6 months.

• Average support period of 6 months.

Support Planning• Targets are agreed with client and other

agencies, where possible.• SMART targets assigned to relevant parties. (eg.

Client, agency, S.O.)

• Regular reviews of targets• Support Plans formally reviewed every 3 months• Support will end when all agreed targets are

completed – realistic• Negotiated with client

Duty / Drop-in service

• 36b Woodhouse Road, North Finchley, N12 0RG• Tel: 020 3115 1185• Email: duty@outreachbarnet.org.uk• Operates between the hours of 9.00am –

5.00pm • Manned by 3 staff daily• Help with completing referral paperwork, assist

with bidding, assist clients to receive support

Client Involvement• Focus Group Meetings & Events.• Client led group initiatives around:

– Newsletter– Culture and Diversity– Client involvement

• Clients involved in recruitment & informing staff appraisals.

• Life skills workshops.

Going forward• Annual Report & Service Improvement

Plan.• Exit & Annual Satisfaction Surveys.• Strengthen partnership working with

borough agencies• Streamline access to service• Development and delivery of ‘Intensive’

Floating Support Service – Model B

Stakeholder Liaison

• Information-sharing & joint-working protocols.

• Access for meeting clients• Reciprocal Presentations and

attendance at team meetings & key links.

• Stakeholder satisfaction surveys.

Question & Answers

Questions for panel