WELCOME

Overview CPPN Exam

Agenda

Overview CPPN Exam

Agenda: Part A

1. Introduction to Certification

2. Exam Content:

• MEIQ Element’s Assessment.

• Core Competencies’ Assessment.

Agenda: Part B

3. Exam Structure:

• MEIQ-CPPN Sample Questions.

• Core Competency Sample Questions.

4. “Stuff” You Need to Know.

Agenda

Part AOverview CPPN Exam

1. Introduction to Certification • Objectives

• Navigator Definition

• Navigation Importance

• Certifying Organizations

• Steps to Become a CPPN

2. Exam Content:• MEIQ (emotional intelligence) Elements’ Assessment.• Patient Navigation Five Core Competencies’ Assessment.

OBJECTIVES

Overview CPPN Exam

1. Student will recognize importance of certification.

2. Student will understand framework of navigation and advocacy.

3. Student will acquire knowledge of navigation core competencies.

OBJECTIVES

Overview CPPN Exam

4. Student will be aware of evidence-based patient care.

5. Student will understand professional ethics is interwoven into the practice of patient navigation.

6. Student will acquire knowledge and significance of emotional Intelligence.

CPPN CertificationDefinition

Verifies a Patient Navigation

Professional is competent and

possesses the ethical and

emotional intelligence to perform

at a high level in healthcare.

Why Certification?

Confirms:

• Professional skills, knowledge, and competencies.

• Quality of Patient Navigation Profession.

• Personal Accomplishments.

• Evidence-Based Patient Care.

National CertificationOrganizations

Steps to Become a CPPN

1. Complete the application packet including work experience and education.

2. Complete the CPPN–MEIQ Assessment of Emotional Intelligence.

3. Complete CPPN Competency Assessment (includes five Core subtests) with a minimum score of 70% on each subtest.

MEIQ Emotional Intelligence

ElementsCores 1-5

What is Emotional Intelligence?

Refers to the ability to identify and manage one's own emotions, as

well as the emotions of others. Daniel Goleman.

The capacity to be aware of, control, and express one's emotions,

and to handle interpersonal relationships judiciously and

empathetically: "emotional intelligence is the key to both personal

and professional success." Oxford Dictionaries

The ability to understand and control your own feelings, and to

understand the feelings of others and react to them in a suitable

way: Emotional intelligence is as important as academic intelligence.

Cambridge Business English Dictionary

http://www.oxforddictionaries.com/

Emotional Intelligence Elements

Self AwarenessBeing self-aware means you know how you feel,

and you know how your emotions and actions affect

the people around you. You have a clear picture of

your strengths and weaknesses with a sense of

humility.

MotivationSelf-motivated people work consistently toward

their goals, and they have extremely high

standards for the quality of their work.

Emotional Intelligence Elements

.

Empathy

People with empathy are capable of putting

themselves in someone else's situation. They help

develop people, challenge others who are acting

unfairly, give constructive feedback, and listen to those

who need it.

Social SkillsPeople who have good social skills are great

communicators. They handle bad and good news and

are good at getting others to work toward resolution.

They manage change and resolve conflicts diplomatically.

They set an example with their own behavior.

Emotional Intelligence Elements

Self Regulation

Those who regulate themselves effectively rarely verbally attack

others, make rushed or emotional decisions, stereotype people, or

compromise their values. Self-regulation is all about staying in

control. This element of emotional intelligence covers a person's

flexibility and commitment to personal accountability.

Importance of Emotional Intelligence

1. Improves Team-Work.

Teams with emotionally intelligent members are great at working together. They have good communication, trust each other, and value each other’s input.

2. Increases Change Management Skills.

Emotional intelligence gives you the tools needed to deal with any change that comes your way.

3. Enhances Ability to Handle Tough Conversation.

Difficult conversations stir up emotions. With the correct skills, you can handle those conversations by emotionally connecting with the other person before finding a resolution.

4. Build Social Trust.

Emotional intelligence allows you to build trust and rapport with people.

5. Key feature of a Strong Professional.

Great professionals understand people; they know how they work, how to influence them, and how to inspire them.

Patient Navigation Competencies

Core 1: Professional Knowledge.

Core 2: Patient Advocacy Services.

Core 3: Evidence-Based Care.

Core 4: Professional Communications.

Core 5: System-Based Practice.

Patient Navigation Competencies

Core 1: Professional Knowledge

1. Scope of Practice.

2. Roles of Healthcare Team Members.

3. Critical thinking and problem-solving.

4. Patient Rights.

Patient Navigation Competencies

Core 1: Professional Knowledge

5. Emotional Intelligence.

6. Ethical standards.

7. Self-Care.

8. Accuracy & Responsiveness.

Patient Navigation Competencies

Core 2: Patient Advocacy

Services

1. Overcome barriers to effective care.

2. Identify resources for patients.

3. EMR–EHR use and maintenance.

Patient Navigation Competencies

Core 2: Patient Advocacy

Services

4. Patient education.

5. Explain diagnostic tests and medications.

6. Affordable Care Act and Replacements.

7. Follow-up patient outcomes and satisfaction.

Patient Navigation Competencies

Core 3: Evidence-Based Care 1. Gather data, assess,

and report.

2. Assess patient navigation outcomes.

3. Use technology to help patients.

Patient Navigation Competencies

Core 3: Evidence-Based Care

4. Medical terminology, procedures, illnesses.

5. Clinical trials & evidence-based treatment.

6. Awareness of emerging technologies.

Patient Navigation Competencies

Core 4: Professional Communication

1. Employ active listening and solutions-based approaches.

2. Health team and patient communications.

3. Establishing rapport.

4. Overcome social-cultural barriers.

Patient Navigation Competencies

Core 4: Professional Communication

5. Characteristics of healthcare teams.

6. Understand human responses.

7. HIPPA

8. Know and apply CLAS standards.

Patient Navigation Competencies

Core 5: Systems-Based Practice

1. Support care transitions.

2. Advocate for quality patient care.

3. Understand healthcare facility options.

4. Collaboration with teams and resources.

5. Assist self-advocacy.

6. Build connections to improve patient outcomes.

Professional Ethics: Cores 1-5

Adhering to a strong code of ethics is an essential

requirement of healthcare professionalism. Patient

Navigation Professionals follow ethical standards

and behaviors while serving in patient navigation

roles.

Professional Ethics: Cores 1-51. Honest Disclosure – Transparency of education,

training, experience, and credentials. Patients are fully aware of all potential navigator conflicts of interest.

2. Protect Privacy – Respect each client’s right to privacy and abide by all relevant laws and regulations relating to confidentiality of personal information.

3. Foster Self-Care – Promote autonomy and empowerment of clients to exercise meaningful informed consent. Provide information that facilitates informed decision-making.

4. Competent Services – Inform clients of your specific areas of proficiency within a demonstrated expertise. Ensure access to adequate referral systems to assist clients who need other services.

Professional Ethics:Cores 1-5

5. Professional Boundaries – Establish appropriate professional navigator-patient relationship boundaries (e.g., avoid social interpersonal relationships, conflicts-of- interest, and fees for referral).

6. Avoidance of Discrimination – Serve clients of all cultural and ethnic backgrounds with impartiality. Provide equal access to care without regard to age, race, ethnicity, sexual orientation, or socio-economic status.

7. Continuous Learning – Commit to continual learning and enhancing knowledge, skills, & techniques in a rapidly changing healthcare environment. Always strive to improve patient-centered navigation.

8. Research-Based Practice – Collect, coordinate, and share relevant data about patient treatment and outcomes. Regularly formulate and conduct studies to improve outcomes for future patients.

Patient Centered Education and Research InstituteAttention: Dr. Brian Daly

9506 Gerardia LaneProspect, Kentucky 40059

270-883-2773

Certification@patient-institute.org

mailto:Certification@patient-institute.org