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Welcome
One Niche at a Time - Workforce Planning
Revised
College of Southern Nevada Division of Workforce & Economic
Development
• About CSN – Located in Las Vegas, Nevada– Over 43,000 students– Three main campuses and several sites and centers
• Workforce Development – Utilizing Niche Programs– Non-credit programs– Self-funded
American Association of Community CollegesAnnual Convention, April 9-12, 2011, New Orleans
Las Vegas in Deepest Economic Rut
• DWED Structure: around all industry – staff hired for each
• Not evaluating demand aspect
• Sustainability – criteria was revenues only
• Start of business planning, vetting of each program and lines of business
Resea
rch to
ols an
d
data
Partner, collaborate
and innovate
Build a dynamic structure
Workforce Planning Revised - Filters
2009 - 2013
Revised – Sorting Out the Parts
People
Right match and skills development
Process Technology and customer service
Strategy –3 Tier approach
Business More general – customize to specifics
CSNAnswer to the needs of the organization- As much a priority as community business
Core Workforce
Customized Workforce
Entreprenuerial WorkforceHigher cost to develop, market niche, carries risk with development, delivery and sustainability.
Created to answer demand, customized to business or agency, may have core information but requires changes by client, location and delivery.
Open enrollment, steady with minimal and routine marketing. Consider the bread and butter of a program line.
Strategy Strategy
College of Southern Nevada
Answer the needs of the organization
Links to programsProgram development -
pilots
Las Vegas & Clark County
Sort business community need & interest
Provide links to other agencies
Just-in-time- training
CSN & Business
• Skill Sets
• Business Coaches
• System Adapters
Characteristics: Optimism OrientedMental Toughness
Embraces RiskPersistent
JudgmentCommunication
Negotiation
Build skills of teamGuide through process and negotiate barriers
Evaluate plans
TechnologyProcess Innovation
People
• Technology – Provide systems and support for best work
• Customer focus
• Choose partners carefully
Process
Revised Strategy -- Developing Niche Programs
• Focus – Narrowly Focus!
• Articulate the Program Value
• Avoid “All Things For All People” Pitfall
• Become the “Go-To” Expert
• Create the Program with a Business Mindset
Patient Care Technician ProgramYour Logo
Business Coach Business Coach
• Analyze project viability using business model• Develop business plan • “Sell” project – internally, externally• Track project milestones, decision points• Identify and remove barriers• Pilot project – start small• Evaluate and refine
Focus:The Patient Care Technician Program Defining the Niche
Nevada Healthcare Industry – Changing Needs for Patient Care
• Workforce Shortage• Aging Population • Certification Requirements
Opportunity
• No dialysis training programs in Nevada
• Federal certification requirements put in place 2010
• Industry – partner in development, training done locally
• College – new programs are sustainable, financial risk minimized, complements other non-credit programs and degree programs
• Community - skilled workforce
• Students – career opportunities
Develop With a Business MindsetDevelop With a Business Mindset
Articulate the Program Value
Job Growth
• Accelerated program – requires student commitment
• Required orientation
• Quality of care
• Clinical consequences – patient safety
• National certification requirements
Become the “Go-To” Expert Become the “Go-To” Expert
Student Career Pathway Student Career Pathway
Patient Care Technician
Hourly Wages: $12.50Education: High School
Certification
Chief Dialysis Technician
Hourly Wages: $13.50Education: High School
CertificationTrainingExperience
Bio Medical Technician
Hourly Wages: $15.00Education: High School
Assoc. DegreeExperience
• Local dialysis clinics relying on CSN PCT training
• Employers recognize program value
• Students understand safety/liability
• Less turnover
• Improving patient outcomes & quality of care
• Impacts bottom line
• Increased revenues
Employer Feedback Employer Feedback
Student Success Student Success
I cannot imagine trying to be a Dialysis Technician without completing this course. I feel that we have been trained with proper techniques and given ample opportunity to practice what we have learned in the clinical setting, which we insure our success.
Mechelle Hill, Student
I had a lot to learn, a lot to study and I put a lot of effort into it, but it was worth it. I have a job now. I’m able to pay my bills.
I had a lot to learn, a lot to study and I put a lot of effort into it, but it was worth it. I have a job now. I’m able to pay my bills. Glenn Pulliam, Student
With the completion of this course, I see a whole new life ahead.
With the completion of this course, I see a whole new life ahead.
Chris Hinsley, Student
Workforce Focus Foward – Building on the Niche Strategy
Data Updates for program modifications
Offshoots Courses for core and customized
Sustainabilty New skills, new technology, new jobs
Exit Strategies Identify points when program change is needed –
then follow through
Rebecca Metty-Burns Executive Director – Division of Workforce & Economic [email protected]
Joan Rutledge Gilda DeGuzman Manager – Division of Workforce Liberty Dialysis – Nurse [email protected] [email protected]
