Welcome National Association of Driver Intervention

Providers

Annual General Meeting &Plenary Meeting 25th April 2012

“Driving forward the national agenda for driver re-training”

Today’s Agenda

1030 Annual General Meeting

Break

Update on auditing and monitoring

1315 – 1415 Lunch

Coaching & Facilitation by Ian Edwards

Update on DORS by Josie Wride

AOB

1530 Close

Annual General Meeting

Minutes & Matters ArisingManagement Group reportsElection of Management Group membersConstitution

Management Group 2012Chairman Vice Chair

OfficerPublic Relations Officer

Secretary Treasurer

Officer

Gareth Bevan

National Association of Driver Intervention

Providers

NADIP

Audit and Monitoring

Working Group

NADIP WORKING GROUPRobin Cummins - NDIS - BSM

Ian Powell - Hertfordshire CC

Liz Twitchett - Kirklees Council

Gareth Bevan - PDS Ltd

Stuart Walker - Red Driving School

Steve Merrett - BDD Ltd

Russ Morgan - Lincolnshire CC

Aims:

To understand the:

1.Needs for introducing an Auditing and Monitoring process; and,

2.Responsibilities for Auditing and Monitoring within a Quality Management System

Objectives:

To understand the requirements to introduce a Quality Management System, that ensures a:

1. Minimum Standard of Service Delivery

2. Is provided by all, and that our processes and procedures will stand up to scrutiny.

Background:

Understanding the basics

The same minimum standard is applied by all Service Providers.

Satisfying NADIP’s quality Management System Processes and Procedures

What do Standards do?

1.Make our processes and procedures

more effective

2.Provide a clear formal benchmark for

Standards

Quality Approach to Management

1. Customer Focus2. Leadership3. Process approach4. Involvement of people5. Systems approach to Management6. Continual improvement7. Factual approach to decision making8. Mutually beneficial relationships

AUDIT

Definition of an Audit

A systematic and independent examination to determine whether quality activities and related results comply with the processes, are implemented effectively and are suitable to achieve objectives.

What is an Audit?

Checking to ensure you are actually doing

what you say you are doing.

Internal Auditing

Allow you to evaluate your organisation’s compliance against a defined NADIP Minimum Standard, using an agreed and documented Auditing Matrix.

Internal AuditingAudit to be completed by every Service Provider annually;

Audit outcomes to be submitted to NADIP

Preparation for external auditing

Proposed implementation date: - 1st January 2013- ACPO/NDORS have asked us to share our audit protocol (Aug/Sept 2012)

Audit SyllabusFive core areas of audit:

1.Policy

2.Planning

3.Delivery

4.Competence

5.Review and Improvement

External Audit

Working in collaboration with ACPO/NDORS to create a robust auditing schedule

Independent auditors to be implemented from April 2013, subject to change from ACPO/NDORS

Form part of ACPO/NDORS licencing regime

MONITORING

Definition of Monitoring

To systematically check the quality and content of Service Delivery through periodic supervision of Service Delivery elements and components.

Monitoring Proposals

To monitor the quality and/or content of:Classroom DeliveryScheme Syllabus ComplianceSuppliersPractical Components of SchemePart of ACPO/NDORS licencing plans

Timetable

TIMETABLE PROPOSALSEvent Task Date

NADIP AGM 1. Presentation of proposals2. Seek an agreement of draft proposals

for Audit and Monitoring from membership

25th April 2012

Working Group Meeting (Lincoln)

1. Review and improvement of Draft Audit Sets and Scoring Matrix

15th May 2012

Working Group Meeting

1. Agenda and tasks to be agreed2. Agree independant user testing

19th June 2012

Working Group Meeting

1. Agenda and tasks to be agreed2. Share with ACPO/NDORS

September 2012

Plenary Meeting 1. Audit Sets presented to members with supplementary information, implementation plan and collation of completed audit plan

2. Details of external accreditation

31st October 2012

Lunch

Coaching & Facilitation

by Ian Edwards