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Welcome! Enhancing Your Communication Skills in All Kinds of Situations
May 20, 2013
Stephen D. Boyd
Welcome!
The difference between the right word, and the almost right word is the difference between lightning and the lightning bug.
~ Mark Twain
Intrapersonal Communication:communication with self
The greatest problem in communication is the illusion that it has been accomplished.
~ George Bernard Shaw
Get and hold attention
Have a “wow” factor Use attention-getter in opening Refer to recent events Build suspense Remember the magic number: three Consider humor when appropriate
People remember best what you say first and last.
I Am Sold Myself
Special persuasive techniques
Tell a success story Show how what you advocate works
elsewhere Use deductive method Base your conclusions on clear evidence Use your uniqueness Use sources audience respects
Handling the Question and Answer Period
• Let the audience know up front• Start with “What questions do you have?”• Consider repeating• Avoid “loaded” questions
Handling the Question and Answer Period (cont’d)
Don’t make the questioner look bad. Make your answers concise Perhaps limit discussion time “I don’t know” may be a good response. Make eye contact with all of your audience Don’t evaluate questions Let everyone have a chance
Understanding precedes persuasion
Learn to listen more effectively.
From Listening Comes Wisdom
&
From Speaking Repentance.
Chinese Fortune Cookie
Fake attentionInterrupting the speakerRespond to the wrong thingDistractionsAvoid difficult materialDaydreamingSuperiority complexUninteresting subject matter
TORTOISE-HARE COMPLEX
Tortoise talkers —
Speak 150 WPM
Hare listeners —
Think 500 WPM
Use the thought/speech ratio to concentrate
Ask yourself, “What is the point?” Review what has been said Look for nonverbal cues Don’t be doing other things as you listen Pay attention
Empathy is a genuine concern for the other person attained by
gaining a sense o his/her perspective and feelings.
A nonjudgmental and nonevaluative response
The more we know about context, the better we can
empathize.
A EF HI KLMN T VWXY
BCD G J OPQRS U
Which line would the “Z” go on?
Dealing with Criticism and Personal attacks
Perception: the way we view the world around us
Traits of difficult people
Responding to difficult person
Do not take criticism personally Center your thoughts on issue Listen to entire message—don’t interrupt Evaluate the criticism Accept responsibility Some “Don’ts” Listen for areas of agreement
Interviews with the media
Potpourri Small talk at the beginning is not really
small talk Less is sometimes more Never tell all you know Just because you can does not mean you
should Everything counts Meaning is in people, not words