Welcome to JCB’s The Works, a special publication for

JCB compact excavator customers across our region. This

magazine focuses on JCB mini and midi excavator customers

from all over the UK and Ireland, working in a range of

industry sectors, from plant hire and contracting, to utilities

and groundworks.

As a leading global manufacturer JCB is a full-line equipment

supplier, serving construction, industrial and agricultural

markets. The best-selling JCB range of compact tracked

excavators can be found working in every sector of these

industries, providing customers with a reliable, durable and

cost-effective solution to their compact equipment needs.

JCB is a strong believer in continuous product development,

innovative design, leading edge engineering and high quality

production, providing you our customers with the most

productive, environmentally-sensitive machines available.

All JCB mini and midi excavators are produced in a modern

Compact Equipment facility in Cheadle, Staffordshire.

This recently upgraded plant benefits from substantial

investment, resulting in new levels of durability and reliability,

with everything from the quality of the paint finish to the power

of the hydraulic system exceeding customer expectation.

With the backing of JCB’s dedicated, customer-focussed

service and parts support, you can be sure that when you buy

a JCB, you are entering into a partnership that works for you

every step of the way.

But don’t just take our word for it. We’ve asked customers of

all sizes, in a variety of industry sectors, to tell us why they put

their faith in JCB compact excavators.

Welcome Contents Wales & West Utilities 4 WHC Hire Services 6 Abba Plant Hire 8 Walker Groundworks 9 JCB Compact Products 10 Roadform Civil Engineering 12 JCB Finance 14 North Midland Construction 15 Gordon Bow Plant Hire 16 Lindum Plant 17 Jackson Building Centres 18 Willow Hire 19 E.ON 20 Dawnus 22 Phillip Summers Groundworks 23 MAP Plant and Vehicle Hire 24 Billingham & Kite 26 JCB Attachments 27 NEM Plant 28 Apex Plant Hire 29 Johnson Plant Hire 30 Clonakilty Hire & Sales 31 Mervyn Lambert Plant 32 Artisan Hire Centre 33 M & M Contractors 34 JCB Insurance 35 Leane’s Tool Hire 36 Dawkins Group 37 Burke Groundworks 38 Cutler Brothers 39 D & K Plant Hire 40 Blakedown Landscapes 42 Hire2K 44 Boyle Construction 45 Leicester City Council 46 Dave Wall & Co 48 KLT Construction 49 Active Plant Hire 50 Northern Ireland Electricity 51 Part, Service and JCB Guardian 52 Machine Comparisons 54 Carvers 58 Main Dealers 59

Yvette Henshall-Bell

UK & Ireland Sales Director

THE WORKS

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Spring 2011

Front cover image: The new 8085 Eco working on the construction of The JCB Academy

Reliability, ease of use and machine availability are big priorities

for a utility company. When you have responsibility for the

distribution of gas through a network of 35,000km of pipelines,

serving homes and businesses from the North of Wales to the

Cornish coast, you have to be able to trust your equipment

and your dealers.

Wales & West Utilities (WWU) owns, operates and maintains

the infrastructure for gas distribution across Wales and the

South West of England.

The company runs a fleet of 62 mini excavators of which

39 machines are the latest JCB 8018, with a further four

8025ZTS excavators working primarily in the North of Wales.

“JCB was successful in winning our mini excavator tender two

years ago,” says WWU’s Transport Manager Andy Pettiford.

“The machines have proven popular with our operators and

are a cost effective part of our operation.”

The mini excavators are used by maintenance teams, for the

installation of new services and for the reinforcement and

replacement of the existing network. With WWU’s investment

programme of £2 million every week, the machines have to be

ready to work. Supplied by local dealer Holt JCB, the mini

excavators have been living up to expectations.

“We have the machines on a six year life,” says Mr Pettiford.

“Repair and maintenance work is carried out through a fleet

management company, mainly using Holt JCB’s service

engineers. They are certainly providing what we need and the

level of back-up is good.”

The latest additions to the fleet are the four 8025ZTS models,

which were purchased for their greater digging abilities and

improved performance.

“The ZTS machines are working in North Wales where

there is a large amount of replacement work underway,” says

Mr Pettiford.

“We needed the performance of the bigger machines, but the

zero tailswing design means that we can keep the machines

working within a confined area, operating within barriers.

Wales & West UtilitiesThe performance of the 8025 has been really good.”

WWU also uses the JCB machines at its innovative training

centre in Treforest, South Wales. The company has built

a complete street, including bungalows, semis, detached

houses and a block of flats, within a huge warehouse, allowing

training in all weathers.

Each building has full gas and electricity supplies installed,

allowing trainers to simulate supply faults both in the road and

in the buildings. The machines are used to dig up the street

and to reinstate once the fault has been rectified.

“Every operative has to go through this training every five

years,” says Training Manager Paul Saurin.

“So that’s over 1,000 operatives every five years.”

Operators are also trained and assessed within the centre,

ensuring that Wales & West Utilities not only has the most

productive minis on the market, but well trained operators

to work them.

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Spring 2011

There can’t be too many plant hire companies in the UK that are

investing heavily in new machinery. Worcester-based hire firm

WHC Hire Services is bucking the trend, ploughing 1.5 million

into a depot expansion programme and at least that amount

into its plant fleet.

“We’re just in the process of investing £1.5m in a new site” says

company owner James Clutterbuck.

“Then we’ll be investing several million in new kit to stock

the depot.”

WHC is unusual in its approach to the plant hire market. As well

as offering a wide range of equipment for hire, the company

has developed its own equipment and facilities for testing Hand

Arm Vibration and Whole Body Vibration.

Since 2005 Whole Body Vibration Testing has been an integral

part of WHC Hire Services’ health and safety policy, relating

both to its own equipment, and to customer sites.

This focus on low noise and vibration

is just one of the

WHC Hire Servicesreasons that WHC includes more than 90 JCB mini and midi

excavators on its fleet, from the Micro to the 8 tonne 8085.

“Low vibration, good stability, excellent serviceability and the

fantastic back-up that we get are the main reasons for buying

JCB,” says Mr Clutterbuck.

“We can’t get anything near as good as what we get from Gunn

JCB, and we have tried. Problems do arise, of course they do,

but I want that machine up and running on the same day.”

Not content with ensuring that customers can hire the best

equipment on the market, with the best levels of service, WHC

has even developed what it considers to be the safest means of

machine transportation.

The patented Track Lock System is fitted

to a regular plant trailer and literally locks the mini excavator’s

tracks in place during transport. An optional breaker carrier

removes the need for manual handling issues and works as an

anti-theft device as the breaker can be locked to the trailer.

Though not for sale, customers can hire trailers equipped

with the Track Lock System along with their

mini excavator. It is this service that is

winning return business, and which

is keeping WHC’s utilisation

remarkably high.

“We have had very good utilisation,” says Mr Clutterbuck.

“I haven’t had a mini available in the last three weeks. We’re

not the cheapest, I don’t do cheap, but we offer a package of

machine, vibration and noise testing and the Track Lock System

to suit the needs of the client.”

Though based in Worcester the firm has machines working as

far afield as Yorkshire and Cornwall. With that in mind it is vital

that WHC can rely on local back-up from JCB dealers across

the country, and Gunn JCB in particular.

“The relationship that we have with Gunn JCB is a real

partnership,” he says.

“They provide a first class service that we simply

cannot find anywhere else.”

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Spring 2011

In the soft, boggy ground around Kelso in the borders, Walker

Groundworks need machines that are versatile enough to

handle all kinds of terrain.

The popularity of compact excavators may have started with

1.5 and 2 tonne machines, but it is the larger midis such as JCB’s

8080 that are increasingly in demand today. For Scottish firm

Walker Groundworks, the 8080 is the ideal size, sitting in the

middle of the firm’s fleet between much smaller minis and the

firm’s larger JS145.

“It’s a really nice size of machine,” says owner Gregor Walker.

“They are a good size for drainage and general site work, and

the fact that you can now have proportional control means I

can make the machine versatile enough to operate an Engcon

Tiltrotator which is invaluable around here.”

With 17 machines on the fleet, the company has everything from

crawler excavators to two of JCB’s 714 articulated dump trucks.

“Around 99% of our fleet is JCB,” says Mr Walker.

“I believe that by buying British we are keeping somebody in

a job at the factory, we’re supporting British industry.”

The performance and productivity of the JCB 8 tonner has

certainly lived up to expectations, with little more than regular

servicing required.

Walker has a good relationship with local dealer Scot JCB.

“We have had no problems, you just can’t fault Scot JCB for

back-up. That’s one of the reasons why a lot of people in this

area stay with JCB,” says Mr Walker.

Confidence in the whole life performance and productivity

of JCB machinery, backed by a well established dealer that

has a strong relationship with the customer, is what keeps

many companies coming back to JCB. However it is continual

development of market-leading machines like the 8080 that

keep customers ahead of the competition on site.

Walker Groundworks

Exhaust emissions are becoming an increasingly important factor to the construction industry, particularly when working inside a bakers shop in Lincoln. When Abba Plant tendered for work inside “Laurens Patisserie” they took an innovative approach of connecting the hydraulic hoses of the JCB 8030 to a power source placed outside the building. This eleviated any emissions so that their machine could work safely inside the bakery.

Abba Plant has a very strong association with the JCB machines. From a massive fleet of more than 550 items of operated plant, more than 200 bear the JCB logo, all supplied by local dealer TC Harrison JCB. Those machines include virtually every mini model, from the micro to the 8080 8 tonne midi, a machine that is proving increasingly popular with Abba’s customers.

“If someone calls us for a Loadall telehandler, a backhoe loader or a mini excavator, customers will ask for a JCB,” says Nick Howe, Manager at Lincolnshire hire firm Abba Plant Hire. “We only operate JCB when it comes to minis.”

Abba Plant Hire

Despite in some cases running machines for longer than in the past, this has not had a negative impact on residual values, while the strength of build and robust design of the JCB machines is providing long term reliability.

“Our service and maintenance work is done in house as we have large workshop facilities. However we do monitor parts purchases, as we only buy genuine JCB parts from TC Harrison JCB. We haven’t seen any increase in parts demand as the machines work for longer.”

Abba Plant Hire has built up a strong relationship with TC Harrison over the years, and with JCB itself. “TC Harrison JCB is our preferred supplier, they are much easier to deal with than some manufacturers” he says.

“The machines continue to get better and, providing nothing changes, we will continue to buy from JCB.”

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Spring 2011

JCB Compact Products has really seized the opportunity

presented by the recent downturn, and the subsequent

reduction in the order book, to make significant changes to its

production plant in Cheadle, Staffordshire.

“We’ve taken this opportunity to listen once again to the

changing needs of our customers,” says Chris Spring, Managing

Director of the compact excavator factory.

“As a result of the recession, some of our customers are running

their machines longer than they would have done in the past.

They need enhanced durability, total reliability and strong

resale values.

“While we have always had a focus on using the best quality

components, recent improvements in our paint and assembly

processes means that JCB machines benefit from an improved

appearance, robust construction and most importantly they

reduce the overall cost of ownership for the customer.”

With a clear focus on the needs and expectations of

JCB Compact Productsour customers, Compact Products has concentrated on raising

the bar even higher, keeping the JCB mini and midi excavator

range a step ahead of the competition. The production facility

has been redesigned, with a re-organisation of assembly lines

and an improved quality programme that includes two ‘no-fault

forward’ stations on each line. This ensures that every machine

is ready to go to work for our customers when it leaves the

factory, providing a guaranteed return on investment from the

first day on site.

“That return on investment is key for our customers,” says

Mr Spring.

“Another area we have looked at is machine security. We are in

the process of introducing immobilisers and unique keys or key

pads on all of our mini excavators. We also launched LiveLink

Lite last year - a telematic system that can be used

to track machine

location and improve fleet management.”

The popular 8014, 8016, 8018 and 8020 are already fitted with

an immobiliser and unique key as standard. The system has

been approved by Thatcham and was the first in the industry to

receive the organisation’s 3 star accreditation last year.

Thatcham accreditation is recognized by many insurance

companies and means that customers can expect reduced

premiums and offer nil theft access due to improved

machine security.

JCB recognizes that the decision to purchase a JCB mini

excavator is no less important to a customer than the buying

process involved in JCB’s heaviest crawler excavators.

A mini excavator has to deliver the performance and productivity

that customers expect, from day one, right through its operating

life. That is why JCB Compact Products is ensuring that every

mini and midi excavator meets the highest possible build

quality standards, with reliability and durability guaranteed

by a market-leading two-year JCB warranty. “Meeting our

customers’ expectations is not enough for JCB Compact

Products,” says Mr. Spring.

“Our aim is to exceed those expectations, delivering

a market-leading range of compact excavators that will boost

the productivity and profitability of our customers, in all

industry sectors.”

THE WORKS

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Spring 2011

Roadform Civil Engineering has been a loyal JCB customer

since the company was started in 1988. Build quality, machine

performance, value for money and communication with the

company and the dealer are the main reasons for this strong

relationship.

“When we started we bought two machines, a JCB and

a competitor machine,” says Managing Director Edgar Potter.

“The JCB was the preferred machine, so we have stuck with

JCB as we find it difficult to fault them.”

Based in Newton Abbott, Devon, the company runs 24 machines

in total, all of which are JCBs. This fleet includes six midi

Roadform Civil Engineeringexcavators, including 8065, 8080 and the latest 8085 models.

Roadform is mainly involved in civil engineering, groundworks

and bitmac surfacing projects, including local authorities.

The company works within Cornwall, Devon, Somerset and

Dorset, to maintain operating efficiency and be able to respond

rapidly to customers.

Though JCB machines are first choice when it comes to machine

replacement, the company does keep an eye on the rest of the

market. “We occasionally try something different, but we always

come back to JCB, for the quality and the performance that the

machines offer,” he says.

“From our point of view there are few issues with any of the

JCB products.”

Over the last 23 years Roadform has built a strong relationship

with its supplying dealer Holt JCB. But the firm also feels that it

has good lines of communication with JCB itself when required.

“We always deal with Holt, but JCB is very approachable too,”

he comments.

“I can pick up the phone and deal with the manufacturer if we

ever have issues. We are on first name terms with a number of

people at the factory.”

Roadform tends to change its machines after 3-4 years and it

relies on Holt JCB for spare parts and service when required.

“We have large workshops here so we look after the machines

ourselves, but Holt JCB is always there if we need back-up.

“When it comes to changing the machines, JCB is as good

as anything else in terms of residual values. But it’s the cost

to change that matters to me, and JCB provides good value

for money.

“The fleet speaks for itself really. We’ve just started our 23rd

year and everything that we run is in JCB yellow.”

THE WORKS

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Spring 2011

While the backhoe loader remains popular, there is little doubt that the mini and midi excavator have stolen much of the lighter construction equipment sector in the UK. That is certainly what civil engineering and building contractor North Midland Construction has found. With a broad range of machines, the Nottinghamshire firm has found that its growing line-up of mini and midi excavators are proving increasingly popular.“The backhoes and some of the 1 tonne minis have gone by the by now, everyone wants an 8 tonner,” says Plant Manager Alan Swain.“We just can’t get enough of them.”In the last few years the company has added 10 of JCB’s 8 tonne midis to its fleet, along with four 5 tonne machines. The firm has also invested heavily in 2.5 tonne machines, to satisfy the needs of its utility division.“We are flat out on utility work, but they have stepped up from the traditional 1.5 tonne to a 2.5 tonne mini excavator to get the best performance,” says Mr Swain.North Midland is a well established construction and civil engineering firm, with depots around the UK. The firm is heavily involved in utilities, major civils, highway construction and general building work.The company has a large fleet of plant. Increasingly that fleet is being supplied in JCB yellow.

“All of our machines are supplied through our local dealer TC Harrison, who provide excellent back-up. But the good thing about JCB is that there are dealers everywhere,” says Mr Swain.“We work nationally and we find that you can always get the parts that you need, and you can get them instantly. More than 50% of our fleet is JCB now.”Unlike many plant hirers, the contractor looks for longevity in its equipment. North Midland tends to run its machinery on a seven year replacement cycle.“A JCB will stay the distance,” says Mr Swain.“What’s more, we get good money for them at seven years. People know what JCB is and they will pay the money for them.”The final reason for going with JCB is that the company likes to support British industry. By buying JCB, it feels that it is playing a part in keeping the UK workforce working.“We like to keep the money in the country,” says Mr Swain.However no contractor can afford to have red, white and blue tinted glasses. Every machine has to earn its keep and keep on earning for seven years in the case of North Midland’s fleet. That is something that the JCB machines certainly do.

North Midland ConstructionJCB Finance is JCB’s own, in-house finance company. For

more than 40 years JCB Finance has been specialising in

financing JCB plant and equipment, along with other non-

competitive machinery, for the construction, agricultural and

industrial sectors. Our rates are competitive and they remain

true to the company’s aim of providing fast flexible finance, no

matter what the economic climate. A 20-strong field force of

industry specialists provide a local service, in tune with local

operating conditions.

JCB Finance has developed a number of award-winning finance

products, tailored to the construction industry.

VIP Flexibuy – a fixed rate Hire Purchase agreement that,

unusually, allows early settlement or payment of lump sums

without additional cost, because the interest is calculated daily.

Any lump sums paid during the agreement will consequently

shorten the repayment period.

Take a Break – a finance solution that is unusual because it allows

for unplanned payment holidays, one for each year of a three

JCB Financeyear agreement. Each holiday can either be for one month or

two consecutive months so a 36 month agreement could be

extended to a maximum of 42 months. Used in conjunction

with VIP Flexibuy you can still shorten the period by paying lump

sums or extend it if you decide to take a payment holiday. Hence

fix the payment but float the period. This option has proven very

popular, allowing customers to cope with unexpected pressure

on cash flow due to events beyond their control.

Innovative finance solutions like these, coupled to master

agreements that allow documents to be emailed, dramatically

speed up the whole process and allow plant to be delivered

to the customer that much quicker. For a competitive quote

contact:

UK 0800 150 650 EIRE 01-500 8700

info@jcb-finance.co.uk www.jcb-finance.com

THE WORKS

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Spring 2011

Based in Lincoln, Lindum Plant is a division of the Lindum Group,

a construction company offering new build, refurbishment and

maintenance services. As well as serving the in-house business

on a national basis, Lindum Plant has been a hire firm in its own

right for more than 15 years.

“We travel all over the country with our own internal work” says

Managing Director Tom Robertson.

“We are also a preferred supplier of plant to a number of

national companies.”

Lindum has a large fleet of plant, including more than 50 mini

excavators. Of that number at least 40 are JCBs, from the

compact micro to the largest 8085ZTS 8 tonner.

“The JCB is a proven machine and TC Harrison is a first class

dealer,” says Mr Robertson.

“I know, with confidence, that if I rang late in the day the

response is always the same, the parts will be on their way,”

says Mr Robertson.

By offering a wide range of JCB minis the company is able to

keep on top of changing trends within the industry, one of which

has been the growing popularity of the larger midi models.

“It’s definitely changing. A couple of years ago I would have

said that the 804 was the most popular, but now the 8 tonne

machine is very popular,” says Mr Robertson.

“The extra digging power that the machine has is exceptional.

On some sites it is replacing older 11 and 12 tonne excavators.

We are really seeing more emphasis on the midi market now.”

While most of JCBs mini and midi excavators are now coming

as reduced or zero tailswing designs he says that this is more of a

benefit to the hire firm than to many of his customers. Reduced

damage and scratching of bodywork allows hire fleets to keep

mini excavators looking new without having to constantly

respray or change panels.

“There is no specific demand for zero tailswing from our

customers but for me they are better as I don’t have to worry

about the application. We get a lot of use inside buildings for

refurbishment, but now I don’t have to worry about damage to

the counterweight,” says Mr Robertson.

“We change our machinery when required, as we like to keep it

looking fresh, but there is no fixed term.”

Certainly when the time does come for new mini and midi

excavators to join the Lindum Plant fleet, TC Harrison JCB will

be the first dealer to get the call.

Lindum PlantGordon Bow Plant Hire

Preparations for high profile events such as The Royal

Edinburgh Military Tattoo call for the best contractors with

the best quality machinery. Events such as this, in the shadow

of Edinburgh Castle, require the job to be completed to plan

and to schedule. To support this, Gordon Bow Plant Hire,

based in Broxburn, West Lothian like to know that they

are being offered the best in terms of service and

productive machinery.

“We have been buying JCB machinery for 25 years from

Scot JCB,” says proprietor Gordon Bow.

“They are easy to deal with and we get excellent service and

back-up. Scot JCB has really good staff in Edinburgh.”

The plant hire business is part of the Gordon Bow Group,

which includes structural engineering and fabrication

business Gordon Bow Engineering. Established in 1982,

the company works throughout central Scotland in the public

and private sectors.

The plant hire division runs more than 90 machines up to

36 tonnes, including 60 JCBs. There are 22 JCB 8014 mini

excavators, along with 8025s, 8045s and the 8080 midi model.

Mr Bow reports that this 8 tonne machine in particular is proving

popular, as it combines the power and performance of a much

larger excavator with compact dimensions for smaller sites.

“We mostly put our machines out on an operated basis, though

we will put them out self-drive if required,” says Mr Bow.

“Our operators find the JCB excavators very smooth and

comfortable to operate.”

The company certainly gets plenty of work out of its machines.

“We tend to replace the machine after five years or 8,000 hours,

whichever is sooner,” says Mr Bow.

He has no intention of looking elsewhere for the plant division’s

needs. The combination of excellent service, high performance

machinery and the continuous development of increasingly

productive models means that JCB remains at the top of the list.

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Spring 2011

Willow Hire

Over the last decade an increasing number of builders’

merchants have entered into the plant and tool hire business,

mainly offering 1.5 tonne mini excavators as part of a small plant

fleet. Jackson Building Centres has taken the concept much

further, providing its customers with a real one-stop-shop to

meet their building machinery needs.

Under the Jakhire banner, Jackson offers a wide range of

power tools, access equipment, telescopic handlers and mini

excavators, from the 8008 micro to the 8 tonne 8080.

“Most of our customers are small to medium sized builders,”

says group Jakhire Manager Mark Shepherd.

“By exposing them to a large range of products we can cater for

all of their needs. We get a lot of work for the heavier machines,

as we are one of the few builders’ merchants who offer that

one-stop-shop approach.”

The company has more than 100 mini excavators on the fleet,

supplied by local dealer TC Harrison JCB.

“I was looking for a one-stop-shop supplier for hydraulic power

packs, mini excavators and telescopic handlers. But I was

also looking for a dealer network that could service all of our

locations throughout the East Midlands,” says Mr Shepherd.

There are plenty of family-run businesses in the plant sector, as younger generations work their way through the company, learning the business and eventually taking on management roles. Indeed JCB is perhaps the best known family firm in the equipment market. Dan O’Brien has taken a slightly different route however, a year ago starting a separate plant and tool hire company with the backing of his father Michael O’Brien, who runs successful national firm M O’Brien Plant Hire. Willow Hire is based just off the M1 near Luton, supplying a range of small tools to 8 tonne excavators.Though a separate business, Mr O’Brien is following in the footsteps of his father by running a mixed fleet, including JCB mini excavators. Willow Hire has 10 minis in total at present, including six 8014 1.5 tonners and two micros, supplied by local dealer Watling JCB.“We’ve been very happy with the JCBs,” says Mr O’Brien.“The 1.5 tonne mini is very versatile and a strong performer, while the micros can get into places that the 8014 is too big to access.”Though the equipment works relatively closely to Willow’s

“TC Harrison fits that requirement and gives us one point of

contact for sales and service.”

With branches throughout Lincolnshire, South Yorkshire,

Derbyshire and Northamptonshire, Jackson is geographically

well placed to serve a wide range of customers. Having JCB

dealer premises within easy reach of all of those depots provides

the company with peace of mind and the knowledge that any

issues can be quickly dealt with.

“We have a very good relationship with TCH and any issues

that we’ve had have been quickly dealt with. Normally we run a

replacement programme of 3-5 years, but in some cases that is

longer at the moment given the economic situation.”

With that in mind, knowing that parts and service are available

within a few miles of each depot, provides reassurance for the

fleet and for Jackson’s customers. The machines are certainly

being kept busy though.

“We have a lot of work for the JCB machines at present, and we

are even having to rehire machines to satisfy customer demand,”

says Mr Shepherd.

Jackson Building Centres

base, larger machines can travel much further, particularly if they are on hire to M O’Brien.“We work all over. Mostly though the minis will work in a 50 mile radius of Luton,” says Mr O’Brien.The company is a strong believer in preventative maintenance, ensuring that every machine goes out ready to work.“We have five fitters and we go through everything when it comes in off hire, it gets a full service,” says Mr O’Brien.“We also have mobile fitters to ensure that machines keep working on site. We have a good relationship with Watling JCB, the customer support is good and it is always easy to get parts when we need them.”Mr O’Brien is keen to keep the machines fresh, to ensure that there are few issues on site for customers and he reports that hire customers are very happy with the JCBs. There seems little doubt that this is a plant and tool hire business that is destined for growth. JCB mini excavators, with their reputation for strong performance and dependable reliability, have certainly been a good choice for this dynamic hire firm.

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Spring 2011

JCB has for many years had a process within its design and

development operation called the Voice of the Customer.

Listening to what the customer needs, how the machine

is used and how it can be improved are critical elements of the

engineering process.

One of the most noticeable results of this process, is the 8018

Utility. JCB consulted with a number of major utility suppliers

and contractors to find the ideal specification for the job,

improving safety, reducing damage to asphalt roadways and

pavements and cutting potential damage to the machine itself.

One of those leading suppliers was E.ON, an integrated power

and gas company responsible for both generating and distributing

electricity, and retailing power and gas across the UK.

“The 8018 Utility has a number of good options. It was discussed

with us as part of the development and that went a long way to

making the machine utility friendly,” says Gary Baker, E.ON’s

Fleet Technical Specifications Engineer.

“For us, the machine must be fit for purpose, safe and reliable.

The machine has to work when required, as the businesses are

E.ONunder tremendous pressure to keep supplies on line.”

E.ON runs 58 mini excavators across the country, mostly

JCB 8014 models but with around 10 of the new 8018 Utility

machines now on the fleet.

“I specify the machines based on internal customer

requirements,” says Mr Baker.

“The machines are operated by the various regions within E.ON

businesses. They take responsibility for the day to day running

of the machines.”

Purchased through Gunn JCB, the machines work to a seven

year replacement cycle. It was not simply the specification that

sealed the deal with JCB however.

“The machines are value for money, they are reliable and we

also listen to our internal customer’s choice,” says Mr Baker.

“The extending track width is also a positive move, adding

stability when digging.”

Indeed the 8018 is a very well specified mini excavator. The 1.6

tonne machine comes with the option of a high visibility paint

scheme with reflective decals and logos to make it more visible

when working in busy urban streets. The lower door window

is replaced by a steel panel, to prevent damage, while the rear

counterweight gets additional rubbing strips.

Working lights on the cab roof and the boom are also equipped

with protective guards, and there are fold-out protective blocks

on the dozer blade to prevent the blade edge cutting into road

and pavement asphalt.

Inside the machine the 8018 is supplied with a weight-sensitive

switch in the seat, to ensure that the operator is seated before

the hydraulics can function. The cab also comes with a document

holder to store relevant site safety and operating documentation.

While many of these changes are quite easy to apply, it is only by

listening to, and working with customers, that JCB can provide

the ideal machine for the task.

“The JCB is fit for purpose and is a cost effective, safe machine,”

says Mr Baker.

THE WORKS

20 21

Spring 2011

Phillip Summers GroundworksThere is a saying that in business if you stand still, you are

actually going backwards. Nowhere is that more so than in the

construction equipment market.

“The progress that JCB has made in the 11 years that we

have been running the machines has been outstanding,” says

Phillip Summers, Managing Director of Bradford contractor

Phillip Summers Groundworks.

“Not only is JCB consistently at the forefront of manufacturing,

design and development, but they listen to their customers too.”

Summers has been in business for 17 years. The family firm

offers a complete groundworks service, from sewer connection

and muckshifting, to foundations and asphalt paving. Summers

runs a fleet of plant for hire and a number of road tippers.

As NRAWSA-accredited Street Works contractors, around 95%

of the firm’s work is for local authorities within West Yorkshire,

mainly on highways contracts. The firm is also regularly called

in to work on overnight possession contracts on the local

motorway network, a task that demands absolute reliability and

total availability from the machines.

“Performance for us is crucial,” says Mr Summers.

“We might use the JCB’s on a local authority job all day, and

then move them onto the motorway contract over night.

Breakdowns are just not an option and reliability is everything

to us.

“The good news is that we haven’t had a breakdown on a JCB

in the evening at all.”

Summers runs 8018 and 8052 minis, along with a number of

2CX and 3CX backhoe loaders.

“We moved over completely to JCB 11 years ago for their

reliability, serviceability and the machines’ outstanding quality.

TC Harrison JCB has service down to a tee. Nothing is too

much trouble for them,” says Mr Summers.

To ensure that the machines provide maximum utilisation,

Summers changes its mini excavators every two to three years.

In that way the company can provide customers with reliable

excavators and keep up with improvements and machine

developments from JCB.

“By buying new machines regularly we benefit from the latest

technology, in terms of performance and productivity,” says Mr

Summers.

It also ensures that as a leading groundworks contractor,

Summers is never standing still.

Dawnus

You would expect a company based in Swansea to expand

throughout South Wales, and then perhaps into South West

England. Opening a depot in Sierra Leone on the West African

coast is perhaps further afield than even the most optimistic

planner would think.

Yet that is what civil engineering and building firm Dawnus has

done, taking on a major construction project for African Minerals

within the country.

Dawnus has grown steadily since it was formed in 2001,

incorporating design and construct projects, partnering with

clients and tackling major civil engineering and building projects.

The firm’s plant division has plenty of JCB machines, and it

regularly calls on local dealer Holt JCB for supply and service.

“It’s the service and the value of the machines that keeps us

buying JCB,” says Plant and Transport Manager Mal Phipps.

“We rely on Holt JCB and we have a really good relationship

with them.”

Dawnus has always run JCB’s JS machines, and has a number of

JCB minis in its fleet. The firm has added two of the larger midi

machines to the line-up, an 8065 and an 8085, to replace older

models. The improved productivity and performance offered

by JCB’s two largest midi excavators has made them popular

machines and Dawnus has been quick to spot their potential.

“We’ve got quite a few larger JCB excavators and these two

machines looked like they could really perform,” says Mr Phipps.

“We only use the equipment on our own sites, but these

machines will have a variety of operators, so it is important that

they can get to grips with them straight away. Our operators

definitely like the JCBs.”

Since the two midis arrived they have been kept working on a

range of sites, throughout Wales and the South West. Dawnus

has recently been awarded a four year, £6 million framework

contract with Gwynedd County Council in North Wales, to

upgrade and improve hard landscaping within Caernarfon and

Bangor.

“We’re fairly busy at the moment, though the job in Sierra Leone

has certainly come along at the right time,” says Mr Phipps.

Dawnus has 30 employees from the UK working in Africa and

is training local operators. All of the plant is sent from the UK,

so the firm has to have suppliers that it can trust. For the most

part it has stuck with those dealers that it knows and trusts in

the UK.

“That’s what we like about Holt JCB, they provide a very good

service,” says Mr Phipps.

Traditionally the company has changed its fleet on a 3-4 year

replacement cycle. However in the current climate, he says that

may be stretched slightly on some machines. Even more reason

to be certain that it can get spare parts and service back-up.

“With JCB the service that we get from Holt is excellent,” says

Mr Phipps.

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22 23

Spring 2011

Reliable dealer back-up is vitally important in today’s fast

moving business environment. For many companies the location

and relationship with the dealer can be a deciding factor in

machine choice.

“Scot JCB’s back-up and service is without doubt the best

there is in Scotland,” says director Marc Allan, of MAP Plant and

Vehicle Hire.

“Although we have our own trained fitters, the dealer offers

service and maintenance when required. Scot JCB is one of

the most helpful and resourceful dealers and I believe through

everybody’s hard work that we enjoy a fruitful relationship.”

Based in Bathgate, MAP covers the whole of Scotland and the

North of England with self-drive hire machinery. MAP has more

than 100 machines in the fleet, including models from a 1.5

tonne mini to a 22 tonne crawler excavator.

“Around 96% of the fleet is JCB,” says Mr Allan.

“We are currently placing an order for more 5 and 8 tonne midi

excavators, as well as another six 1.5 tonne machines.”

The company was established in 2009 and offers the equipment

with a wide range of attachments. Mr Allan is particularly

pleased with the performance of the JCB machines, noting

changes to the latest models to bring further reliability and

productivity gains.

The 8018 pictured has been rented by MAP to Dem-Master

Demolition Ltd. Richard McCulloch of Dem-Master said “The JCB

8018 has been working on several demolition reduction contracts

and has proved to be a very reliable and well balanced machine.

“But it’s not just performance. We buy JCB for the overall

package, finance, warranty, quality and the spare parts

availability. Plus we get from Scot JCB the service and the back-

up and importantly, the local knowledge.”

This whole life experience continues into the disposal of the

machine too. JCB and dealer Scot JCB, have a strong reputation

in the Scottish market, and this is reflected in resale demand.

“The residual value of any JCB is, and always has been,

exceptional,” says Mr Allan.

“I believe that from Managing Director Steve Bryant, through

the sales staff, parts department, service engineers and the

credit control department, that Scot JCB works with you as a

company, and they understand and empathise with our needs.”

MAP Plant and Vehicle Hire

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Spring 2011

JCB AttachmentsA JCB mini or midi excavator is far more than simply a compact

digging machine. Even the smallest model in the range becomes

a highly versatile tool carrier, when equipped with a range of

JCB buckets and powered attachments.

From hydraulic breakers to augers, pipe-handlers to selector

grabs, JCB Attachments produces a wide array of work tools,

each one specifically designed for optimum compatibility with

JCB’s mini and midi excavator line-up. With single and twin

directional low and high-flow auxiliary hydraulics available,

powered attachments can greatly increase productivity, reduce

fatigue for operatives on site and boost the performance of your

JCB compact excavator.

The most recent example of this is a pipe-handling attachment

that is currently under development to meet the needs of utility

contractors. The attachment is specifically designed to work

with the 8018 Utility machine that was unveiled last year.

The pipe handler can be used to hydraulically clamp onto pipe

with a diameter of 90-180mm. This allows operatives a safe and

efficient means to unload pipe from a transport trailer and install

into prepared trenches. By using the pipe handling attachment

companies greatly reduce the risk to operatives during unloading

and in the trench, while boosting productivity.

Attachments need not be so site specific however. Hydraulic

breakers for instance are a useful addition to any fleet, for

demolition work, rock breaking and general civils projects. Even

a wide range of buckets, each specifically designed to match the

performance of your JCB machine, can greatly increase the

utilisation and productivity of the excavator.

All of JCB Attachments’ buckets and work tools are available

to order through your local dealer and have been designed and

approved for operation with your JCB mini excavator. Peace

of mind is included as standard too, as all JCB Attachments’

products are covered by a reliable JCB warranty and fully

backed by your local dealer.

The combination of JCB’s robust midi excavators and the firm’s

market-leading Loadall telescopic handlers is fast becoming

the machinery team of choice for Britain’s house builders.

Stourbridge developer Billingham and Kite has transferred

across from the backhoe to an 8085 ZTS as its main earthmover

on site.

“Its all about manoeuvrability really and the ability to dig 360

degrees,” says Director Roy Billingham.

The performance and productivity of the latest 8.5 tonne

machine has been more than up to the task. “We’ve been very

pleased with the 8085,” says Mr Billingham.

“The zero tailswing feature in particular has been excellent,

reducing the possibility of damage on site and improving health

and safety.”

The company has been in business for 53 years, working solely

in residential development for the last 40 years. Billingham and

Kite has regularly opted for JCB machines, supplied by local

dealer Gunn JCB.

“We’ve been running JCB’s for 35 years now,” says

Mr Billingham.

“We have Gunn JCB to do all the servicing and look after the

machines, and they have always looked after us very well.

We can easily pop in to Gunn to pick up oils or spares as they are

only half an hour away.”

Three of the company’s staff operate the 8085 and they

have all found it easy to get to grips with the midi excavator.

The company has no fixed replacement policy, changing

machines on condition rather than hours.

The transition from backhoe to midi excavator has been

successful, with the peace of mind that the company has not

had to change supplier or dealer to find the most productive

solution. The company has also been able to maintain its ‘Buy

British’ approach.

“The JCB has always been a good product, and it’s made not

far from us here in the Midlands, so we like to support local

industry,” says Mr Billingham.

Billingham & Kite

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Spring 2011

Apex Plant HireReliability and utilisation are important considerations for any

plant hire or contracting company. For a new business just

building relationships with customers, they can be critical.

“Every time a machine is down we can’t hire it out, so it is

essential to get the right machinery with the best back-up

possible,” says David Marriott, Director of Apex Plant Hire.

“I started off with one mini excavator less than three years ago,

and now we run more than 40 excavators,” says Mr Marriott.

The company was formed in 2008, based in Leicester in the

heart of the Midlands.

It runs larger machinery too and a range of compact equipment

including compaction, mowers, lighting towers, site dumpers

and telehandlers. The majority of the fleet is based on the JCB

line-up, though in some areas he has had to look elsewhere for

machinery.

However dealing with other brands and their dealers has

reinforced the relationship that Apex has with JCB and

particularly local dealer Watling JCB.

“The quality of the machinery is very good and the service and

back-up that we get from Watling is exemplary,” says Mr Marriott.

All mini excavators can handle a wide range of buckets, and most

will be powerful enough to drive attachments such as breakers

and augers. For some however, specialist attachments require

the ultimate in hydraulic performance. Northamptonshire firm

NEM Plant is a civils and concrete flooring contractor working

mainly in the agricultural building market. With eight JCBs

NEM depends heavily on the performance and productivity of

each model.

“The mini excavators are used pretty much on every site,

particularly the 8025 as we can tow it behind the Land Rover,”

says Director James Oliver.

High auxiliary hydraulic flow is also a reason for opting for the 8025.

“We have a flail head for clearing scrubland that we run on the

JCB,” says Mr Oliver.

“When we looked at the 8025 originally, I did look at everything

else on the market, in particular at hydraulic performance. The

JCB came out top with the highest hydraulic flow for the weight

of the machine. It really is the best 2.5 tonne machine to handle

the flail.”

NEM is no stranger to the JCB range and has run the machines

for many years. The company has a strong relationship with

local dealer Watling JCB, both for supply of equipment and for

parts and service back-up.

“We originally went with JCB because they are an established

firm with an established dealer network,” says Mr Oliver.

“Some other manufacturers chop and change their dealers and

there is no continuity. We know where we are with Watling

and JCB.

“Also, the machines are very high quality and the price is right,

which is always important. What’s more, JCB Finance makes

putting a deal together very easy. Usually when we start talking

about a machine with Watling, we’ll be up and running with

it just weeks later.”

With market leading performance and productivity, the wide

range of JCB mini excavators provide companies with plenty

of choice to meet their individual operating requirements. For

NEM Plant, the powerful high flow auxiliary hydraulics of the

8025, combined with its compact dimensions and low weight,

make it a total equipment solution that is hard to beat.

NEM PlantThe company has its own fitting staff, but as the machinery is

so young, most of the service and maintenance work has been

carried out by the dealer. However it is Watling’s rapid response

to unplanned breakdowns that ensures that Apex keeps its fleet

running and its customers happy. The firm aims to keep updating

its fleet with the latest models to ensure maximum uptime.

“We have a plan in place to change our high-end equipment no

later than every three years, to maintain the quality and reliability

that we offer,” says Mr Marriott.

“We have a range of hydraulic breakers, earth drills and other

attachments for the mini diggers that have proven very popular,”

says Mr Marriott.

“To enable us to meet the ever increasing demands of both

our customers and the industry we’re constantly updating and

expanding our product portfolio to ensure we stay at the front,

ahead of the competition.

“Our policy is to supply our customers with the most up to date,

productive and reliable plant and equipment available. With JCB

we’re confident that we are offering the best package.”

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28 29

Spring 2011

Clonakilty Hire & SalesWith a range of 14 models from the 8008 micro to the 8.5

tonne 8085, JCB’s Compact Equipment division has a machine

to meet the needs of any customer. For Clonakilty Hire & Sales,

this ability to mix and match between machines has been vital for

continued growth in the current construction climate in Ireland.

“We have eight JCB mini excavators in total, 8018s, 3 tonne and

6 tonne models,” says Managing Director Sean Cowhig.

“However this year we have been scaling back our 6 tonne

machines in favour of 3 tonners, as the 3 tonne market is still

active.”

Based in County Cork, Clonakilty has been serving customers

throughout the west of Cork for more than 22 years. The

company provides everything from a cordless drill to a 6 tonne

midi, with most of the work for the larger machines being in the

drainage and landscaping sectors.

“We’ve been running JCB machines for 10 years now,” says

Mr Cowhig.

“For us it’s the quality of the machines, the reliability and the

back-up that we get from ECI JCB here in Cork.”

In the last decade he has seen some changes in machine design,

with reduced and zero tailswing becoming increasingly popular

in the mini and midi excavator markets. JCB’s continual

development of its mini range has also not gone unnoticed.

“The machines have been getting more productive over the years.

The zero tailswing models are much better for us too, better for

work on site and there is less damage,” says Mr Cowhig.

Ease of operation is a major factor in his decision to stick with

JCB, though he believes that the yellow machines are by far the

most popular in the west of Ireland.

“There is never a problem with customers with a JCB. It is the

name around here, other manufacturers haven’t really taken off

in this area at all,” he says.

The machines are also easy to look after, as serviceability,

especially within a zero tailswing upper structure, was one

of the main design criteria.

“We look after all of our machines ourselves. We can always get

spare parts from ECI, and if they haven’t got something in stock

then we’ll have it the next morning,” says Mr Cowhig.

“We tend to keep our machines for three years and we always

get good residual values.”

Plant hire companies have to ensure that the equipment they

supply is reliable and ready to do the job. For Johnson Plant, a

division of Surrey construction firm Landmark Civil Engineering

and Groundwork Contractors, that meant choosing a dealer

that it could trust.

“When Johnson Plant started, Greenshields JCB guaranteed us

a full service back-up and a fast response time if there were any

issues,” says Kevin Lynch, Construction Director at Landmark.

“They have proven that to us over the last 12 years, rapidly

dealing with the few minor issues that we have had. With regards

to the JCB machines, they are a good, hard working machine

that has been getting better with each new model. Now they

offer a leading warranty as well as being competitive on price.”

Johnson Plant was set up to serve the internal equipment needs

of Landmark, working throughout the south east of England.

Landmark prides itself on customer satisfaction, a commitment

that has led to repeat business and recommendation.

As such the company expects the same degree of customer

service from Greenshields. “In the eyes of Landmark and

Johnson Plant, our relationship with Greenshields JCB is like a

partnership. They deal with any issues and offer a good back-up

and customer service,” says Mr Lynch.

“Even if we haven’t called the dealer, we regularly get calls from

James Pengilley at Greenshields to check that everything is okay

and to ensure that there aren’t any issues.”

Johnson runs a completely JCB fleet of equipment, that includes

16 mini excavators from the 8016 to the 8080. The firm also

uses larger JS models and its compaction equipment bears the

JCB Vibromax logo.

“We have really noticed that with each model the JCB machine

gets better, in fuel usage and the performance of the machine,”

says Mr Lynch.

By supplying machines internally Johnson can keep a tight

control on service and maintenance work, which results in very

few problems on the fleet. This fact has become increasingly

important during the downturn, as the company has chosen to

run machines longer to get the best return on its investment.

“We have an internal fitter who looks after the machines, but

also use Greenshields JCB for machine diagnostic systems.

“Resale value is based on the customer looking after the

machine. If the machine is well looked after then the residual

value will be okay.”

Johnson Plant Hire

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Spring 2011

Artisan Hire Centre

Compact plant and tool hire is a demand-driven business, with

fast turnaround times, machine availability and rapid response

all essential to a company’s success. Artisan Hire operates four

hire centres in Swindon, Bristol, Melksham and Chippenham.

Formed in September 2000, the company offers a wide range

of power tools and building equipment, to suit the needs of

contractors within the area. A range that now includes the

latest JCB minis.

“We ran mini excavators from another manufacturer when

we first started up, but we had some problems with them and

there was the issue of transportation, so we sold them a few

years later,” says partner Chris Comer.

“We then started to re-hire mini excavators to meet the needs

of our customers when necessary.”

The company recently found that it was re-hiring 16-20

machines on a regular basis, prompting a move back into the

mini market. Artisan called on local dealer Holt JCB to supply

five machines, a mix of 8014 1.5 tonners and the compact micro

1 tonne machine. Those initial JCBs have proven so popular

that Mr Comer already has his eye on a further three minis.

“It was a really good deal, the whole package from Holt along

with JCB Finance,” says Mr Comber.

“We wanted a recognised product and I like Holt’s attitude to

business. JCB Finance is a really good outfit too.”

He has no intention of going above 1.5 tonnes in weight, as

the compact JCBs provide everything that customers are

asking for and they have been well received. Artisan has found

a lightweight plant delivery vehicle from Andover conversion

specialist KFS that allows a car licence-holder to carry the 1.5

tonne mini excavator with a selection of buckets, yet stay within

the permitted 3.5 tonne gross weight limit.

Mr Comer has a four year plan to build and renew the fleet

going forwards, as the JCB minis will retain strong residual

values over that period.

“Our plan is to run the machines for four years and then rotate

them for new” he says.

“We might end up with 20-25 mini diggers eventually, so by

running them over 4-5 years we will be able to rotate 4-5

machines each year. We may even look at a breaker as part of

our next order.”

Artisan Hire has grown rapidly and four branches will almost

certainly lead to more, as opportunities become available. The

fleet will continue to expand to meet rising demand throughout

the South West.

Plant hire is driven by customer demand. When the call comes

for equipment, a hire company has to be ready to supply.

“Availability is a big concern for us,” says James Lambert,

Director of leading East Anglian hire firm Mervyn Lambert Plant.

With the recent upgrades to JCB’s Compact Equipment

manufacturing facility in Cheadle, offering greater production

flexibility, improved machine quality and the ability to react to

rapidly increasing demand, Watling JCB is well placed to meet

changing hire fleet requirements.

“The price is always competitive with JCB and the level of

back-up from Watling JCB is very good, but it has been machine

supply that’s been very important,” says Mr Lambert.

The company has a large fleet, available on an operated or self-

drive basis. It includes more than 80 mini and midi excavators,

from micros to JCB’s 8 tonne 8080 models.

“There has certainly been growth in both 5 and 8 tonne demand

over the last few years, and this has been a very good year for

us,” says Mr Lambert.

That growth has been driven by the machine’s high performance

though, rather than by the latest zero tailswing designs.

“Zero tailsing is a requirement, but not a necessity for us,”

says Mr Lambert. “Only around 20% of our customers would

specifically ask for a zero tailswing machine in this area. What

they need is a machine that can perform.”

Based near Diss, with an outlet in Essex, Lambert is well

placed to serve customers from London to the Midlands.

The company has also supplied equipment to the Olympic

projects in East London.

Working across such a geographical area Lambert has to have

confidence in its machinery, and in the back-up available from

its dealers.

“We have always had good levels of service and parts supply

from Watling JCB,” says Mr Lambert.

“Reliability hasn’t been a problem with the JCBs and we

have had no problems in terms of customer acceptance

with the new models.”

Mervyn Lambert Plant

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Spring 2011

JCB InsuranceJCB Insurance is offering a new type of policy aimed at plant

hire. JCB HireMax has been developed to enable hire firms

to compete in a market, where contractors expect the hire

company to cover the risk. On larger tender-based plant

supply contracts, it is increasingly common for plant insurance

to remain with the owner of the equipment, not the customer.

A small number of hire companies have taken this risk on

themselves and are actively using ‘hire without the need to

insure’ as a differentiator to win contracts over their competitors.

Recognising the need for a different approach, JCB Insurance

has developed JCB HireMax.

JCB HireMax offers a facility where plant can be hired out, with

a waiver of the requirement to insure, but still be insured by you

at a fixed cost, without risking your entire business’s insurance.

The premium is a fixed percentage of the hire rate with

discounts of up to 50% for plant fitted with security devices

such as CESAR, Thatcham-approved immobilisers and tracking

devices. There are also discounts available if you want to carry

a larger excess.

The policy allows you to spread the cost. The premium is paid

monthly, for the exact number of hires that month. This helps with

cash flow and gives the flexibility to add extra plant as required.

JCB HireMax is a stand alone facility, for plant as opposed

to tools, and is available to hire companies involved with longer

term hire contracts. To take advantage of this facility, you do

not need to appoint JCB Insurance as your broker for all your

other insurances. However JCB HireMax will save you money

because, even if you could get ‘Indemnity to Hirer cover’,

it would cost a substantial additional premium as it materially

alters the profile of your risk.

JCB HireMax will also protect you from the risk placed on

your business of hiring out with ‘Indemnity to Hirer’. It is

available immediately and a regionally based JCB Insurance

territory manager will be happy to visit to discuss further.

For a competitive quote contact:

There is little doubt that piping a machine to run auxiliary

hydraulics, to power a range of boom mounted attachments,

can increase utilisation and boost productivity. With JCB there

is a second option when it comes to driving breakers and other

work tools.

The hand-held tool circuit (HHTC) can be supplied as an

option with a number of JCB machines, from mini excavators

to backhoe loaders. It allows operatives to run hydraulically-

powered hand tools while the machine is working, greatly

increasing productivity and reducing the need for a second

machine on site.

M&M Contractors is one of Ireland’s utility infrastructure

providers, working for British Telecom, Phoenix Gas, Northern

Ireland Electricity and others. With contracts in telecoms,

gas, water and power supply, M&M has more than 30 years

experience of the utility market.

The Belfast-based firm runs 15 machines, of which half are

JCBs supplied by dealer BC Plant. The latest addition is an 8025

mini, one of the first in Ireland to be equipped with the HHTC

auxiliary supply.

“It’s an excellent machine, really good value for money,” says

Operations Director Gareth Loye.

“We can run the breaker off the machine now, rather than

bringing a separate breaker power pack, it’s much more

productive.”

Working throughout Ireland this offers the company big savings,

as there is no need to tow a compressor or carry a hydraulic

power pack on the truck to each site. It also means that the mini

excavator doesn’t have to stop, change from bucket to breaker

and back as the digging progresses.

M&M provides its clients with a complete support service,

night and day, so the firm’s equipment has to be reliable. The

company needs to be able to rely on the supplying dealer for

back-up on the newer machines, and for spare parts supply on

older models.

“We change our machines after around five years,” says Mr

Loye.

“We look after the older machines ourselves, but call on BC

Plant to take care of the newer mini excavators. They have

always been there for us, no problems at all.

“The JCBs always stand up to the work well.”

Though still new to the job, the 8025 is proving a popular

addition on site, where its digging performance is matched by

the versatility of the HHTC system.

“We would certainly look at it again for other machines in the

future,” says Mr Loye.

M&M Contractors

0800 141 2877

insurance@jcb.com www.jcbinsurance.com

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Spring 2011

Dawkins GroupFor a demolition contractor an excavator is not just a machine to

work with a bucket. The development of powered attachments

means that the excavator has rapidly become a highly versatile

multiple tool carrier.

“There is a lot more to a machine these days than just carrying

a bucket on them,” says John Dawkins, owner and Managing

Director of the Luton-based Dawkins Group.

“We’ve got almost every attachment on our JCB machines.”

Dawkins is far more than a demolition contractor. The company

is a construction firm, a groundworks contractor, a drainage

specialist and has a landscaping business. With full order books

Dawkins has recently upgraded much of its fleet, replacing many

of its JCB mini and midi excavators with new models from local

dealer Watling JCB.

Machines include the micro, 8018, 8020, 8030, 8045, 8060 and

the 8080. All of the machines have a very varied working life,

just recently an 8060 was soft-stripping a building with a grapple,

prior to demolition, while another machine on the site was being

used with a patch planer in the building’s car park.

“The first machine I had was a JCB and I had that for 10 years,

so I have stayed with them,” he says.

“We’ve never had any major problems. Any minor faults have

been rectified by Watling JCB. I’m over the moon with Watling

as they always put things right.”

Though much of the firm’s work is within Bedfordshire and

Hertfordshire it has been working further afield to satisfy

demand. The company has also bucked the general trend

through the downturn and finds itself with bulging order books.

“We are flat out busy at the moment,” says Mr Dawkins.

“There is work out there, you just have to find it.”

He also believes that having a modern, up to date fleet helps

when it comes to gaining new work, while the latest machines

offer improved performance and increased productivity.

“We’ve seen a 100% improvement over the years with JCB,

the new machines are very good,” he says.

They say that when the going gets tough, the tough get going.

But perhaps that should read that the tough keep going. There

can be little denying the fact that trading conditions in Ireland

have been difficult, as the economy has struggled and cuts in

public spending have bitten deep.

For a plant and tool hire company serving the construction

industry, it has certainly not been a time for heavy spending. It

is more a time for making the most of the equipment that you

have, and increasing the return on your existing investment.

Leane’s Tool Hire, in Killarney, County Kerry runs 15 mini

excavators from 1-5 tonnes in operating weight. The majority

of those machines are JCBs, purchased through local dealer

ECI JCB.

“The machines are very good and the back-up from ECI is really

good,” says company owner Richard Leane.

The company supplies compact plant and tools for hire or sale

in a 50 mile radius of Killarney. Traditionally Mr Leane would

look to change machines on a four year cycle, but in some cases

that might now be extended to get the most from the machines.

That being the case he will be relying on ECI to continue

to provide a class-leading back-up and spare parts service.

“When needed the back-up from ECI is very good,” says

Mr Leane.

“They have always been very good to us.”

As the construction sector starts to recover, and demand picks

up once again, Leane will be well placed to make the most of any

opportunity. The company has continued to serve customers

throughout the area with reliable, productive machinery such

as the JCB mini excavators.

Leane’s Tool Hire

THE WORKS

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Spring 2011

Cutler Brothers

Machine performance can be a major buying criteria for large

earthmoving equipment. It is also an important consideration

for many buyers of compact machinery. Cutler Brothers,

of Woodlands in Dorset, is well aware of the productivity

required of its larger kit. The company’s machines are used in

general contracting, demolition, groundwork and landscaping.

All 10 machines on the fleet are from JCB, with recent

additions including an 8016 mini, an 8030 and an 8065 which

has recently replaced an 8060. This latest midi is on a long term

pipeline project with a local council. The 8065 is a reduced

tailswing design that offers increased performance, improved

bucket and dipper arm tearout forces when compared to the

8060, something that has been noticed on site.

“They are a really good machine,” says Managing Director

Roger Cutler.

With machines going out to work with the firm’s own

operators and on self-drive hire, it is important that drivers

are familiar with the controls and that they can get the best

from the machine. By opting for JCB he is confident of a high

degree of operator acceptance and has few complaints from

the cab. “We’ve used them on sites where other companies

are working with other makes of machines,” he says.

“They can’t believe the power of the JCB excavators and how

well they perform in comparison to their own kit. There’s just

no competition.”

Cutler likes to keep its machines up to date, to ensure that it

offers the best performance possible to customers. With that

in mind the firm replaces all of its equipment after three years,

to keep downtime to a minimum and boost utilisation.

“We get a very good residual for the JCBs,” says Mr Cutler.

“They hold really good money and there is never

a problem with disposal.”

The company has an excellent working relationship with

Holt JCB and working throughout Hampshire, Dorset and

Wiltshire will call on the dealer when required for rapid back-

up on site.

“Holt JCB are very good for us,” he says. “When we have had

any problems they have always sorted it out straight away.”

Durability, availability and reliability are key features of all JCB

machines. However any equipment manufacturer will admit

that occasionally machines break down. The important thing for

the customer, is how the dealer and the manufacturer react to

that breakdown.

David Burke, of Northern Ireland contractor Burke

Groundworks, has been a JCB customer for many years, and

over that time has built a strong relationship with local dealer

BC Plant. When he recently had a concern with a JCB mini

excavator the dealer was quick to come to his aide.

“I have had JCB machines for 28 years now,” he says.

Burke Groundworks is involved in housing and road preparation

works and runs a number of larger JCB excavators on its fleet.

The 8035 has been purchased for its combination of compact

dimensions and large excavator performance, which make it the

perfect machine for some of Burke’s contracts.

“It’s specifically for road crossing work, when you have to cut off

half of the road to work,” says Mr Burke.

“But you still need the reach and performance of a large machine

and it has to be capable of filling an eight-wheeled tipper.

The 8035 is the ideal machine for the job.”

As well as its zero tailswing (ZTS) design, the 8035 has a

2,330mm boom with a 1,525mm dipper arm. This combination

provides a maximum digging depth of 3,512mm with a dump

height of 3,482mm.

“It really is a very good machine,” says Mr Burke.

Burke relies on BC Plant for the majority of its machine

maintenance. “They have a very good mechanic who looks

after my machines and there has never been a problem with the

availability of spares,” says Mr Burke.

“They always look after me when we need service or

maintenance of the JCB machines.”

The level of service and back-up provided should be exactly the

same for a mini excavator as it is for a much larger prime mover.

By keeping close to the customer, reacting quickly to rectify any

concerns and by ensuring that the machine is up and running as

soon as possible, BC Plant has ensured that Burke Groundworks

remains a dedicated JCB customer.

Burke Groundworks

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Spring 2011

D&K Plant HireAny company that has seen its plant fleet increase in size over

the last four years must be doing something right, but to grow

by 300% is a major achievement. Newcastle upon Tyne firm

D&K Plant Hire has one of the most modern JCB fleets in the

North East, with 38 machines supplied by local dealer Scot JCB.

“We decided to buy JCB machines because of the service and

the attitude of JCB and Scot JCB, the positive feedback from

customers and because the machines are made in England,” says

Plant Manager Paul Moyes.

The fleet includes nine compact excavators, including the 8018, 8025,

8030ZTS and 8040 minis and the 8055ZTS, 8065RTS and 8085ZTS

midi machines. Customers can specify the machines with trained

operators or on a self-drive hire basis to meet their requirements.

With a wide customer base, including major blue chip contractors

and local authorities, the company works within a 100 mile

radius of its Newcastle base. All of the machines can be supplied

with breakers and come with twin lock quick couplers to comply

with Health and Safety best practise.

“It’s a case of what you need, when you need it,” says Mr Moyes.

“We are 100% focussed on client satisfaction and ensuring

that our loyal customer base gets the best levels of service our

industry can offer.”

With that in mind D&K expects the same level of service from

its own suppliers, which is one of the reasons for its strong

relationship with Scot JCB.

“We find the service from Scot is very good,” says Mr Moyes.

“We service and maintain our own machinery and call on Scot

to handle some of the maintenance work when required. Spare

parts supply is also excellent. ”

To maintain high levels of customer service D&K has a policy

of changing its machines after a maximum of three years. This

ensures that customers get the benefit of the latest models with

features such as zero and reduced tailswing.

“Performance is an important consideration for our customers,

even with smaller machines like the minis and midis,” says

Mr Moyes.

“That is one of the reasons that we like the JCB models,

the response from our customers to the machines has been

very positive.”

THE WORKS

40 41

Spring 2011

Blakedown LandscapesJCB’s policy of continuous development ensures that machines

offer more power, lifting and digging ability, while using less

fuel, with reduced emissions and lower operating costs. JCB

has many loyal customers, who have built their business using

JCB equipment. It is these companies that have worked with

different generations of machine who notice the constant

upgrading that takes place.

“There has definitely been improvement. We’ve been buying

JCB machines for 26 years and the development in fuel

economy, reduced noise and increased

performance has been very

noticeable,” says Steve

Buckingham, Managing

Director of Surrey firm

Blakedown Landscapes (SE).

“We have been very pleased with the improvements.”

Blakedown Landscapes is part of the Worcestershire-based

Blakedown Group, which also incorporates specialist sports

field business Blakedown Sport and Play. The landscaping

division is involved in soft and hard landscaping works,

environmental improvements, grounds maintenance and

related civil engineering projects.

The focus at Blakedown is on a ‘concept to completion’ service,

allowing clients to deal with one contractor for all aspects of

the project, from groundworks to specialist surfacing and

ongoing maintenance.

The company runs 28 excavators in total,

including 17 mini and midi excavator models.

Around 80% are JCB, including 801, 802, 8025 and 8030ZTS

models. Most of the mini focus is at the smaller end, with six

1.5-1.8 tonne machines, plus a number of 2.5 and 3 tonne

excavators.

“Flexibility is a priority for us,” says Mr Buckingham.

“We buy JCB for the reliability, and the price is well pitched

within the market. The dealer network is responsive for spares,

back-up and service if we need it.

“Greenshields JCB are very good to deal with, which makes life

easy if we get an issue with a machine. Their depot is also very

close which makes it easy to get parts.”

Given that the machines are not constantly used in the heaviest

of digging conditions, Blakedown has no fixed replacement

policy. However with the latest models the firm has been taking

an increasing number of ZTS zero tailswing models.

“It is quite an important development for us as we work in some

tight areas,” says Mr Buckingham.

“The machines have retained their versatility though. We use

augers for fence holes and planting pits on the 1.5 and 3 tonne

machines. We also have breakers for every machine.”

THE WORKS

42 43

Spring 2011

Boyle Construction

Health and safety, and quality assurance, are at the heart of

every project for Boyle Construction. Established in 1984,

by Eugene and Donal Boyle, the firm has grown to become one

of the leading building contractors in the North West of Ireland.

Based in Letterkenny, County Donegal, Boyle is involved in

commercial, industrial and residential work.

With such a focus on quality and safety, it comes as no surprise

to find that the firm’s plant fleet is mainly made up of JCB

equipment. Loadall telehandlers and JS130 crawler excavators

will be found on most of the firm’s sites, along with two 3 tonne

JCB minis.

The firm has run an 803 for some time, recently adding the latest

8030ZTS model to the fleet. This zero tailswing machine offers

increased safety, thanks to smaller rear overhangs and improved

visibility to the working area.

“We’ve had JCB machines for the last 25 years, we started out

with JCB,” says Eugene Boyle.

“We have always been very satisfied with the performance of the

machines. The zero tailswing design certainly has its advantages

on site, and it’s a nicer machine to drive.”

The 8030 has proven a popular size of machine, its compact

dimensions allowing it to operate in confined spaces, yet still

having the power to perform.

“We have the 3 tonne models as they are very versatile,” says

Mr Boyle.

“When we operate with a hydraulic hammer they still have a lot

of power for a smaller machine.”

All of the JCB equipment is supplied through Northern Ireland

dealer BC Plant, and the company carries out all of the service

work while the machines are under warranty. “Spare parts have

always been easy to get from BC Plant and they look after the

machines at first, but given the distance we find it easier to carry

on with maintenance ourselves once the machines are out of

warranty,’ says Mr Boyle.

Irish rental specialist Hire2K has opted to provide more machine

for your money, by running no less than 51 of JCB’s 8030ZTS

minis on its fleet. Where some hire firms are content to send

a 2.8 tonne machine when customers ask for a 3 tonner, the

8030ZTS offers far greater performance and productivity.

“You are always better off going up in size rather than coming

down,” says company founder Rory O’Connor.

“People like the performance that the 8030 provides. They

look good, they’re very powerful and the zero tailswing design

means that there is less chance of damage.”

Hire2K was established in 2001 by Mr O’Connor, who has more

than 20 years of plant hire experience. With premises both to

the north and south of Dublin, the company’s machinery works

throughout Ireland.

As well as being specialists in generator hire and power

provision, Hire2K runs a large fleet with more than 80 mini and

midi excavators. The 8030s are not the only minis, as Hire2K has

a growing number of 1.5 tonne 8018 machines and models from

800kg to 8 tonnes.

Where possible all of the company’s excavators are specified

with full cabs, providing a high degree of comfort for customers.

All are piped for powered attachments, increasing their

versatility and boosting utilisation across the fleet.

“A lot of our customers ask for the JCB machines by name, for

the power that they provide and the comfort in the cab,” says

Mr O’Connor.

“If you are working in a machine for eight hours then you need

to be comfortable to get the most out of it.”

Another reason for opting to go with JCB is the strong resale value

of the yellow excavators. Hire2K trades or sells its excavators

after three years, and Mr O’Connor reports strong interest in the

JCB equipment with consistently high residual values.

“We service and look after all of our equipment ourselves, and

we get good resale values,” says Mr O’Connor.

“The service from ECI is excellent, always very good,” says

Mr O’Connor.

By offering that bit more than the competition, Hire2K provides

market-leading levels of customer service. With JCB’s 8030ZTS,

the company’s customers can be sure that they are getting the

most productive machine in its class.

Hire2K

THE WORKS

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Spring 2011

Leicester City CouncilMost excavators lead a varied life and on many different

jobsites. A mini excavator employed by the Bereavement

Services Department of Leicester City Council however, has to

master just the one task, creating uniform holes in the council’s

four cemeteries.

The department runs a fleet of JCB equipment, purchased

through local dealer Watling JCB. Assistant Bereavement

Services Manager Steve Smith and his team assessed a wide

range of machines, and opted for the JCB after in-depth trials.

“My background in the 70s was as a hand digger of graves,” says

Mr Smith.

“So we went on a fact-finding mission and visited a few

manufacturers and dealers, but JCB came out on top.”

Despite the fact that JCB builds a dedicated 8018 Gravemaster

model, with a longer than normal dipper, Leicester opted for

the larger 8025 machines, for their additional digging power and

still longer reach.

“In wet weather you need something with a bit more power and

we need to have seven and a half foot of reach,” says Mr Smith.

“I looked at the Gravemaster, but we ended up going for the

8025 to be on top of the job.”

Watling JCB has provided back-up for the machines in their first

year, but the council’s own workshops will take over for the rest

of their seven year operating life. However the dealer doesn’t

just provide parts and service.

“Watling JCB came and gave us all a competency course on the

machines,” says Mr Smith.

Watling JCB also answered a very specific request.

“The one thing that we really liked is a bit odd. For some reason

the majority of our grave diggers are left-handed, which can

make it difficult to drive a right-handed machine,” he says.

“But Watling JCB had a look and the levers have been swapped

around to suit our left-handed grave diggers. Now we are really

happy with their performance.”

THE WORKS

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Spring 2011

KLT Construction

Barnet-based KLT Construction specialises in a core business of gas main replacement contracting. JCB mini excavators, supplied by local dealer Greenshields JCB, play an important role, with the 1.5 tonne 8018 the excavator of choice for most gas main activities.Greenshields JCB has supported the company since it started more than 20 years ago, providing reliable back-up. With more than 50 machines on the fleet, that service is highly valued.The firm has been buying larger models of late too, including the 8030 and 8045, along with the 6 tonne 8060. These heavier excavators have been called upon as KLT has increased its workload in larger diameter and medium pressure gas main replacement.“JCB diggers are more reliable and more robust with each generation,” says Plant Manager Chris Cain.“The JCB excavators are so hardy we can keep them running efficiently. We have one 8017 that is almost 10 years old.

We change machines as and when required. But we’ve been continually buying new plant as the company has grown.” Traditionally the company has worked across North and West London, renewing more than 500,000m of gas main and 45,000 gas services in the last five years. Though looking after its own machinery, KLT has built a strong relationship with Greenshields JCB, which is one of the main reasons for its loyalty to the brand.“It’s the reliability and the fact that we have a real rapport with Greenshields JCB,” says Mr Cain.“We get a parts delivery twice a week, or more if required, and we have a very good relationship with Greenshields. We do have our own workshops with four mechanics and we do all our own servicing unless it’s a really big job or warranty work, then we will call on Greenshields.”“KLT Construction is confident despite the current economic uncertainty, and we look forward to our continued partnership with Greenshields and JCB,” says Managing Director Robert Taylor.

For a groundworks contractor, digging ability is the number one

criteria when buying equipment. Reliability, durability, value for

money and ease of maintenance may all be part of the equation,

but the need to move muck has to be at the top of the list.

Dublin groundworks firm David Wall & Co has been in the business

since 1991, and knows exactly what it requires from its equipment

fleet. The firm runs a JS200 and a number of JZ140 and JS130

crawler excavators on sites throughout the greater Dublin area.

“I really like the bigger JCB machines, they perform well for us,”

says Managing Director David Wall.

The smallest JCB on the fleet is an 8 tonne 8080ZTS. This

compact midi excavator boasts the comfort and space of the

larger JS cab, with performance to match, in a reduced tailswing

design that is both compact and stable.

“It is performing fine, no problems at all,” says Mr Wall.

Working mainly in commercial developments, the company has

more than 30 staff at present and an order book that is providing

a steady flow of work.

The 8080 offers a winning combination of large machine digging

ability with compact dimensions and reduced running costs,

which fits in well with current work trends. With the ability

to dig and load road tippers, yet small enough to operate in

confined site conditions, the 8080 is a versatile machine.

As with the heavier JCBs on the fleet, the midi excavator has

been supplied by Irish dealer ECI JCB.

“We call on ECI for all of our service work and we never have

any problems with them,” says Mr Wall.

Indeed he has built a strong relationship with the dealer over the

last 20 years. The first class level of service back-up provided

by ECI JCB ensures that customer machines like David Wall’s

8080 keep working, and that repairs are carried out quickly and

efficiently when required.

David Wall & Co

THE WORKS

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Spring 2011

Northern Ireland Electricity

Providing service on a national level can stretch the largest

organisation. It can be better to use local contractors to provide

a rapid response, rather than directing your own resources far

from base. That is the approach at Northern Ireland Electricity,

for most of the country.

NIE is a provider of the overhead lines and underground cable

infrastructure that delivers electricity. If there is a problem,

NIE’s fault and emergency division has a network of contractors

across the country that it can call upon to put things right.

However, in the firm’s home city of Belfast, the division handles

all cabling problems itself.

Fault and Emergency Manager Kevin McDowell has two teams

of jointing engineers available 24/7 to handle underground cable

faults. Each team of engineers has a fully equipped truck, with

a JCB 8014 on board.

“The 8014s have been customised for our use with the addition

of a hand-held tool circuit (HHTC) so there is no need for

a second machine to run breakers and asphalt saws,” says

Mr McDowell.

“They are very compact machines with virtually no overhang at

the back. That is very good from our point of view as we can get

into very confined spaces in the city,” says Mr McDowell.

If the mini is too large, the team can use hand-held tools to get

the job done with power from the machine. The tool circuit

is used to run low vibration asphalt saws to cut through the

wearing course of the road, making reinstatement easier and

speeding up the repair.

“From a safety point of view our teams are specially trained and

we can dig down on top of a potential fault. Using hand held

tools makes the job that much easier,” says Mr McDowell

“The machines do exactly what I want them to do,” says

Mr McDowell.

“We are very pleased with BC Plant. They look after the

machines for us totally, and we need to rely on good back-up.

The teams are on the road all day, every day and I aim to get five

years of use out of the machines.”

Sustainability, continuous development and a reduced carbon

footprint are essential considerations for many contractors.

Environmental concerns are at the top of the list on an increasing

number of projects.

This focus on corporate environmental responsibility extends

to the contractor’s own suppliers, including hire companies.

A business that can prove its own focus on efficiency and

sustainability will win an increasing amount of work. That has

been the experience at Active Plant Hire. Based in Upminster,

the company has been in business since 2005.

“We specialise in operated excavator hire, though we do have

a range of support machinery available. We also provide a lot of

tipper hire,” says Business Development Manager Mark Scutt.

The company is moving rapidly across to the latest JCB models.

The firm has recently added two 3 tonne 8025 ZTS mini

excavators and two 8 tonne 8085 ZTS midi machines to its fleet.

“It was the specification of the machines that led us to JCB,”

says Mr Scutt.

“We’ve always had Hitachis in the past, but I was talking with

major contractors who are very much into sustainability and we

realised that we needed to focus on efficiency too. We spoke

to a number of manufacturers, looking at CO2 outputs and

fuel consumption and JCB came out on top. JCB continues

to run a programme of development that aims to reduce fuel

consumption on its machines.

“Having the latest JCB excavators has allowed us to sell

ourselves as well,” says Mr Scutt.

The machines have to perform and the JCB excavators

have excelled, proving popular with customers and with

Active’s own operators. This is important for the company

as even the mini and midi machines are hired with skilled

CPCS-accredited drivers.

“We have some really good operators and they have welcomed

the move to JCB. We supply good guys, but they are only as

good as the machine that we supply with them,” says Mr Scutt.

Though supported by local dealer Greenshields JCB, Active

looks after its own fleet of equipment. “We are just starting to

establish a programme of fleet renewal, though none of our

machines are old yet,” says Mr Scutt.

“But we don’t want the fleet to fall behind. Some of our

customers are looking for an annual reduction in CO2 output.

JCB’s continual development will help us to achieve that.”

Active Plant Hire

THE WORKS

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Spring 2011

Assetcare

Flexible Service Solutions

JCB Assetcare is a range of flexible service options designed to

ensure you get the very highest standards of machine servicing,

no matter what your budget. It guarantees you the optimum

level of aftersales support, with highly skilled factory-trained

engineers using genuine JCB parts and lubricants to maintain

maximum machine performance.

JCB Assetcare gives you the following options, which can be

tailored-made to meet your specific requirements:

• Full Repair and Maintenance Programme for complete peace

of mind with total protection and budget predictability.

• JCB Machinery Protection Plan – Guarantee against failure.

• A JCB Service Agreement – fix regular maintenance costs.

• JCB Sure Price Service – pay as you go

More than £1 million of plant is stolen from UK sites every week.

With this in mind JCB has introduced ‘JCB Guardian’. JCB is

the only equipment manufacturer to offer such a comprehensive

range of anti-theft measures to keep your machinery secure.

JCB Guardian includes:

• JCB LiveLink providing accurate equipment location and

machine monitoring.

• Standard CESAR Identification on all UK JCB equipment.

• Immobilisers that reduce the risk of theft and prevent

unauthorised use.

• A Thatcham three star rating, achieved through the fitting

of both an immobiliser and the CESAR machine identification,

resulting in reduced insurance premiums.

• A range of bolt-on protection devices that provide visual

deterrent and security.

• The dedicated support of JCB Insurance and JCB Finance

A world of parts supply

JCB’s World Parts Centre in the UK, operates 24-hour a day,

362 days of the year, however, a special callout number is

available for dealers should emergency parts be required on the

other days.

The most important 3 letters inside JCB are VOR (Vehicle Off

the Road). Any VOR order received from a UK and Ireland

dealer and through our computer system by 17.30 and in stock

will be delivered to the individual dealer depot at the latest by

07.30 the following morning (ROI and NI – mid morning).

Whether the customer is looking for consumables such as oils,

greases and filters, or specific parts to carry out service and

repair work, JCB and its dealer network can deliver, on time,

first time. It is this UK and Ireland network of support that

keeps JCB customers working, reducing ownership costs and

guaranteeing the maximum return on their investment.

The JCB Commitment

For any customer, the purchasing decision is one that has to

incorporate many factors. Machine suitability, price, back-up:

each has a part to play in this complex process.

The good news for JCB customers is that the company and

its dealers are there to work in partnership, from day one and

throughout the life of the machine.

The partnership continues throughout the life of the machine,

with JCB offering telematic products such as LiveLink, to

allow customers to better manage their fleets and to protect

their investment. The dealer network can also deliver an

array of service and maintenance products, providing known

costs throughout the machine’s life and peace of mind for the

customer.

The best back-up in the business

As a global manufacturer JCB provides unparalleled world

class customer support. Dealer back-up, service, LiveLink

telematics, parts and consumables combine to create a total

support partnership for customers of all sizes. While all JCB

dealers are able to provide rapid response if required in an

emergency it is far better to operate a preventative maintenance

regime, supported through a JCB service package, to minimise

downtime and maximise the return on your investment. JCB

dealers offer a range of flexible service packages, from simply

booking a single service as required, to a fully budgeted repair

and maintenance contract for the life of the machine.

Our commitment to protect your investment in the UK

and Ireland

• 10 Dealers

• 50 Dealer Depots

• 316 Service Vans

• 325 Service Engineers

• Operating 7 days a week

• 24 hours a day to keep you up and running giving fast and

efficient delivery of Genuine JCB Parts

The UK and Ireland Dealer network comprises of 50

Construction Service points giving 24/7 support to whichever

industry sector you work in. JCB Service has the programmes,

systems and Dealer network to give you the commitment and

peace of mind to keep your business operating efficiently and

effectively.

JCB Service give you all the customer service packages you

would expect from a committed industry focused manufacturer.

Parts, Service and JCB Guardian

WPC

JCB Guardian

THE WORKS

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Spring 2011

8008 CTS 8010 CTS 8014 CTS 8016 CTS

Operating weight standard dipper kg (lb) 950 (2094) 1110 (2447) 1564 1590

Gross engine power kW (hp) 9 (12) 13.8 (18.5) 19 / 14.2 19 / 14.2

Dipper options (bold denotes standard dipper) mm (ft-in)

880 (2-10) 800 (2-7) / 950 (3-1) 1161 1161 (1261)

Dig depth standard dipper mm (ft-in) 1690 (5-6) 1732 (5-8) 2044 2044 (2144)

Ground level reach standard dipper mm (ft-in) 3110 (10-2) 3090 (10-1) 3764 3764 (3847)

Dump height standard dipper mm (ft-in) 1980 (6-6) 1790 (5-10) 2501 2501 (2559)

Fuel tank capacity ltr (gal) 11.5 (2.5) 11.5 (2.5) 23.5 23.5

Bucket tearout kN (lbf) 9.3 (2090) 10.8 (2427) 13.5 16.2

Dipper tearout kN (lbf) 4.6 (1034) 8.34 (1875)) 8.0 8.0

Pump flow ltr/min (gal/min) 2 x 11.2 (2 x 2.5) 2 x 12 (2 x 2.6) 39.2 39.2

Machine width mm (ft-in) 700 to 865 (2-4 to 2-10)

700 to 1000 (2-4 to 3-3) 980 980

2m1m0m1m2m3m4m3m

2m

1m

0m

1m

2m

3m3m

2m

1m

0m

1m

2m

2m1m0m1m2m3m4m3m

8018 CTS 8020 CTS 8025 ZTS 8030 ZTS

Operating weight standard dipper kg (lb) 1662 2060 2685 3217

Gross engine power kW (hp) 19 / 14.2 19 / 14.2 28 / 20.9 28 / 20.9

Dipper options (bold denotes standard dipper) mm (ft-in)

1161 (1261) (1500) 1261 1100 1300

Dig depth standard dipper mm (ft-in) 2142 (2242) (2477) 2430 2580 2794

Ground level reach standard dipper mm (ft-in) 3865 (3949) (4184) 4065 4691 4901

Dump height standard dipper mm (ft-in) 2568 (2626) (2765) 2772 3158 3205

Fuel tank capacity ltr (gal) 23.5 23.5 40 40

Bucket tearout kN (lbf) 16.2 19 24 28

Dipper tearout kN (lbf) 9.2 9.3 15 17

Pump flow ltr/min (gal/min) 43.6 43.6 102 102

Machine width mm (ft-in) 980 – 1340 1002 – 1362 1550 1650

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8035 ZTS 8040 ZTS 8045 ZTS 8050 RTS/ZTS

Operating weight standard dipper kg (lb) 3651 4300 4750 5162

Gross engine power kW (hp) 32 / 24 46.4 / 34.1 46.4 / 34.1 46.4 / 34.1

Dipper options (bold denotes standard dipper) mm (ft-in)

1530 1525 1725 1725 or 1900

Dig depth standard dipper mm (ft-in) 3173 3341 3542 3542 or 3717

Ground level reach standard dipper mm (ft-in)

5315 5613 5844 5844 or 6001

Dump height standard dipper mm (ft-in) 3482 3843 3977 3977 or 4102

Fuel tank capacity ltr (gal) 40 68 68 68

Bucket tearout kN (lbf) 32 37.1 42.2 42.2

Dipper tearout kN (lbf) 20 23 26.1 26.1 or 23.75

Pump flow ltr/min (gal/min) 108 169 169 169

Machine width mm (ft-in) 1750 1980 1980 1980

8055 RTS/ZTS 8065 RTS 8085 ZTS

Operating weight standard dipper kg (lb) 5300 6584 8026

Gross engine power kW (hp) 34 (46) 38 (51) 40 (53)

Dipper options (bold denotes standard dipper) mm (ft-in)

1900 1900 2000

Dig depth standard dipper mm (ft-in) 3760 4068 4195

Ground level reach standard dipper mm (ft-in) 6022 6514 6887

Dump height standard dipper mm (ft-in) 4102 4271 4580

Fuel tank capacity ltr (gal) 68 73 103

Bucket tearout kN (lbf) 42.2 41.1* 50.0*

Dipper tearout kN (lbf) 27.8 29.7 36.0

Pump flow ltr/min (gal/min) 163 163 170

Machine width mm (ft-in) 2000 2000 2300

*Figures quoted using 3CX size bucket

C

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Spring 2011

The most recent change in JCB’s compact excavator boom

design has proven very popular with one of the Midlands’ leading

builders’ merchants. For Carvers (Wolverhampton) it was the

feature that attracted the company to the JCB 8014 in the first

place, a decision that has already been rewarded by an increase

in demand for the firm’s excavators.

“We were running a small fleet of competitive machines, but

we used to have regular pipework damage on the boom, which

resulted in charges to the customer,” says Operations Director

Brian Purslow.

“The big advantage of the JCB is the round boom, with the

hoses encased inside. Secondly we find that the JCB is better

known and accepted in the building industry, which has resulted

in more hire.”

Carvers was established more than 110 years ago as a builders’

merchant. The company has grown in the intervening years,

now employing more than 200 staff across the West Midlands. It

is heavily involved in timber frame manufacture and a leader in

specialist timber construction.

“We started a hire centre in 1998, offering power tools and

small plant,” says Mr Purslow.

“We tend to get about eight years of life out of the mini

excavators, so the dealer has to be able to offer a good level of

service. We’ve used JCB before with the telehandler and always

found Gunn JCB to be very speedy with their response times,”

he says.

“Also their representative Mark Robinson is really switched

on and he always gets things done when he says he will.

I’m really pleased with Gunn JCB, and Mark is a real asset to

the company.”

While performance is an important consideration for Carvers,

reliability and durability are equally vital. However being able

to supply equipment that the customer is happy to operate is

essential.

“JCB was not the cheapest, but it was the boom that we really

liked,” he says.

“The JCB name really stands out and the customers like the

boom too, as they don’t risk a charge for damaged hydraulic

hoses. When our regular customers come in now they are

asking for the JCBs specifically.”

CarversJCB DEALER NETWORK

B C PLANT

Old Coach Road, Hillsborough,

Co Down BT26 6PB

Tel 028 9268 2573 Fax 028 9268 2929

ECI

Aerodrome Business Park, Rathcoole, Co Dublin

Tel 01 500 8700 Fax 01 450 2041

GREENSHIELDS

Gravel Hill Road, Alice Holt, Farnham

Surrey GU10 4LG

Tel 01420 525900 Fax 01420 525925

GUNN JCB

Atlantic Street, Broadheath, Altrincham

Cheshire WA14 5DN

Tel 0161 941 2631 Fax 0161 942 3399

HOLT JCB

Third Way, Avonmouth, Bristol, Avon BS11 9ZG

Tel 0117 982 7921 Fax 0117 982 1028

SCOT JCB

Townmill Road, Glasgow G31 3AR

Tel 0141 556 6521 Fax 0141 554 9190

T C HARRISON

8 Brookdale Court, Chapeltown, Sheffield S35 2PT

Tel 0114 232 9800 Fax 0114 232 9801

WATLING JCB

Dog & Gun Lane, Whetstone, Leicester LE8 6LJ

Tel 0116 286 3621 Fax 0116 286 3171

www.jcb.com

Total commitment

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Spring 2011

JCB Sales Limited, Rocester, Staffordshire, England, ST14 5JP. Tel: +44 (0)1889 590312 Email: sales@jcb.com www.jcb.comJCB reserves the right to change specification without notice. Some machines shown within this brochure are fitted with optional equipment which may vary between territories. The JCB logo is a registered trademark of J C Bamford Excavators Ltd.