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WELCOME

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WELCOME Welcome to Waterside, your luxury escape

in the heart of Cornwall. Whether you’re looking to get serious about your relaxation, explore the county’s natural beauty or seek out adventure, all the information you need

for your stay with us is right here.

GENERAL INFORMATION

ESSENTIAL INFORMATION 06

Reception Details

WI-FI Information

Accessibility

Parking

Local Transport

EMERGENCY INFORMATION 07

RESORT MAP 08

ON-SITE

ON-SITE FACILITIES 12

Gym

Pool

Shop

Three Lakes Restaurant

Waterway Cafe

ON-SITE ACTIVITIES 14

Boating

Club Room

Cycling

Entertainment

Fishing

Footgolf

Games & Children’s Play

Nature Trail

Tennis

Segway

SURROUNDING AREAS

LOCAL ATTRACTIONS 20

Culture & History

Family Fun

Nature

Beaches

RECOMMENDATIONS 30

LOCAL ACTIVITIES 32

On the Land

In the Water

LODGE INFORMATION

GENERAL INFORMATION 38

HOT TUBS 39

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FAQ’s 42

CONTENTS

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ESSENTIAL INFORMATION

RECEPTION DETAILS

Should you have any queries during your stay please visit reception or call: 01208 831 808 to speak to a member of our team.

For any out of hours lodge emergencies such as floods, power cuts etc. Please contact our out of hours emergency number on: 07432 584609.

For any fire and medical emergencies please call 999.

Reception Opening Hours

The Reception Desk is open:

Mon - Fri: 8am - 10pm Sat - Sun: 8am - 8pm

Check-Out

The latest check-out time is 10am on your day of departure.

PARKING

Parking is available for 1 car per lodge. All other vehicles after unloading need to be left in the main car park.

LOCAL TRANSPORT

Bus

The nearest bus stop is in Lanivet village which is 2 miles away. The bus stop is located next to the Post Office.

Train

Bodmin Parkway is the closest railway station to Waterside and is on the Cornish Main Line.

Station Approach, Liskeard Rd, Bodmin, PL30 4BB

Taxi Rank

No. 1 Cabs Tel: 01208 72320

WI-FI INFORMATION

Wireless internet is available free of charge in the main building, restaurant, bar and in each lodge.

ACCESSIBILITY

Waterside is fully accessible. Please advise us if you need any ramps or assistance.

EMERGENCY INFORMATION

GPs

Dr Schenk & Partners

Tel: 01208 72488

Stillmoor House Medical Practice Bell Lane Bodmin PL31 2JJ

2.5 miles

Carnewater Practice

Tel: 01208 269988

Dennison Road Bodmin Cornwall PL31 2LB

4.2 miles

EMERGENCY OUT OF HOURS EMERGENCY DENTAL SERVICE

For any out of hours lodge emergencies such as floods, power cuts etc. Please contact our out of hours emergency number on: 07432 584609.

For any fire and medical emergencies please call 999.

West Country Dental Care

Tel: 03334 050290

Truro Health Park Infirmary Hill Truro TR1 2JA

19.9 miles

HOSPITALS

Minor injuries Unit 8am to 10pm

Bodmin Community Hospital Tel: 01208 251577

Boundary Rd, Bodmin PL31 2QT

3.5 miles

St Austell Community Hospital Tel: 01726 873000

Porthpean Rd, Saint Austell PL26 6AA

11.5 miles

24 hours A&E

Treliske Hospital Truro Tel: 01872 250000

Treliske, Truro TR1 3LJ

24 miles

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TennisCourts

Long Island Lake(Fishing & Boating)

Woodland Lake(Leisure Fishing)

Moorland Lake(Specimen Fishing)

Segway

Country House Old Coach Road

ENTRANCE

Old Coach Road

Old Coach Road

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Car Park

Car Park

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BC

Footgolf

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D

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MAIN COMPLEX

RESORT FACILITIES

Fishing Tackle Hire

Boating Hire

Bike Hire

Tennis Hire

Tennis Courts

Play Area

Segway

Footgolf

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Footpath

Nature Trail

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Reception

Gym & Swimming Pool

Shop

Three Lakes Restaurant & Bar

Waterway Café

Toilets

Games Room (upstairs)

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ON-SITE ACTIVITIES

& FACILITIES

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ON-SITE FACILITIES

At Waterside you’ve got world-class leisure and dining facilities on your doorstep.

Whether you want a relaxing swim, to keep up your fitness regime or dine in style, it’s all just a short walk from your lodge.

Cutting-edge fitness, family-friendly swimming and the freshest local produce.

SHOP Location: Marked ‘C’ on Map

Forgot your toothpaste? Our convenience store is stocked with all the essentials as well as souvenirs and keepsakes to take home with you.

GYM Location: Marked ‘B’ on Map

Large and fully air-conditioned, our gym and fitness centre offers the best modern equipment and is available to use for all abilities, all year round.

POOL Location: Marked ‘B’ on Map

Our family friendly, 15 meter indoor heated swimming pool is free to use for all members and residents staying at the resort.

THREE LAKES RESTAURANT & BAR Location: Marked ‘D’ on Map

Traditional favourites and unique twists on modern European cuisine. To book, please contact a member of staff at reception.

WATERWAY CAFE Location: Marked ‘E’ on Map

Perfect for grabbing a light bite, artisan coffee or cold drink, the Waterway Café is your Waterside hang-out.

Opening Hours: Mon & Fri: 6am - 10pm Sat & Sun: 8am - 8pm

Contact: gym@watersidecornwall.com Tel: 01208 831 808

Opening Hours: Mon - Fri: 8am - 10pm Sat & Sun: 8am - 8pm

Adults Only: Mon - Fri: 8am - 9am Mon - Fri: 9pm - 10pm

Opening Hours: Mon - Sun: Cafe: 9am - 9pm Afternoon Tea: Mon-Sat 2pm - 5pm

Opening Hours: Mon - Sun: 9am - 5pm

Opening Hours:Mon - Sat Breakfast: 9am - 12pm Bar Menu: 12pm - 9pm Dinner Menu: 5pm - 9pm Sun Carvery: 12pm - 4pm Bar Menu: 5pm - 8pm

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ON-SITE ACTIVITIES

Get back to nature, drift away in serenity in your own boat, sharpen your competitive edge in our games room – choose your own adventure.

Waterside has a variety of great leisure activities for you to enjoy on site.

CYCLING Location: Marked ‘H’ on Map

Whether you’re a keen cyclist or just want the ideal way to see more of this beautiful county, we have a great selection of bikes available to hire for the whole family.

FISHING Location: Marked ‘H’ on Map

A haven of tranquillity set in the centre of our more than hundred-acre park, our coarse fishing lakes provide an unrivalled experience for the amateur and experienced angler alike. Waterside’s fishing lakes are covered by our own license so there is no need for patrons to apply for their own. Rod & tackle hire available.

Booking: Tel: 01208 831808

Booking: Tel: 01208 831808

BOATING Location: Marked ‘H’ on Map

Brand new for the summer 2018 season, our boat yard offers the perfect way to really get away from it all, drifting serenely on the water the heart of our rolling parkland.

Opening Hours:Mon - Sun: 9am - 5pm

Booking: Tel: 01208 831808

CLUB ROOM Location: Reception lounge, upstairs Marked ‘G’ on Map

Kick back in our fully-equipped games room, offering first-class recreation facilities, including pool table, air hockey, foosball, Xboxes and more.

Opening Hours:Mon - Sun: 10am - 9.30pm

ENTERTAINMENT Location: Main Complex

Join us in the lounge for a great selection of exciting events – from quizzes to race nights, karaoke and more. Keep up with what’s on via posters in reception or follow us on social media.

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ON-SITE ACTIVITIES

Life at Waterside goes at whatever pace you want it to.

SEGWAY Location: Marked ‘K’ on Map

Adventure for all the family, Segways are an exciting way to explore Waterside’s beautiful grounds and special discounts are available for residents.

Segway Tour Times:10am | 12pm | 2.30pm 4.30 pm | 6.30 pm

Booking:Tel: 01208 831808

NATURE TRAIL Shown on map

Discover the unique wildlife which teems around Waterside by exploring our Nature Trail. The area is designated a Site of Special Scientific Interest and whether you’re a nature buff or new enthusiast, the trail is designed to give you a unique insight into Cornwall’s native flora and fauna.

TENNIS Location: Equipment Hire marked ‘H’ on Map, Tennis Courts marked ‘I’ on Map

Whether you’re a keen club player or a Wimbledon-inspired enthusiast, our tennis courts provide the perfect place to up your game. Hire deposit required.

Opening Hours: Summer season the courts are open 8am – 8pm.

Booking: Tel: 01208 831 808

GAMES & CHILDREN’S PLAY Location: Marked ‘J’ on Map

As well as more than a hundred acres of fields, woods and lakes to explore, Waterside has a dedicated children’s adventure playground set just behind the main building, next to Three Lakes restaurant & bar. Special events and fun-days happen year-round and for the most up-to-date happenings see posters in the foyer or ask at reception.

Opening Hours:Mon - Sun: 9am - 9.30pm

FOOTGOLF Location: Marked ‘L’ on Map

Footgolf combines the best of football and golf! The beauty of the game lies in your being able to strategically combine power and precision every time you play. And, of course, it is open to everyone. Two courses are available – Academy for starting out and the full-length Championship course.

Booking: Tel: 07514 277052

Whether you like to relax and consider your thoughts while outsmarting wily freshwater fish, or explore the beautiful countryside under your own power, adventure is right here at Waterside.

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SURROUNDING AREAS

Waterside Resort is perfectly situated to enjoy Cornwall’s best attractions and outdoor activities.

DISTANCE TO

Bodmin Parkway Train Station - 8 miles

Eden Project - 8 miles

Falmouth - 30 miles

Newquay - 14.5 miles

Newquay Cornwall Airport - 11.5 miles

St Ives - 41 miles

Truro - 20 miles

Wadebridge - 8.3 miles

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LOCAL ATTRACTIONS

CULTURE & HISTORY

Cornwall is full of amazing historical sights and alive with art, both ancient and modern. Here are just a few of the places to explore within a short drive of Waterside.

PENDENNIS CASTLE

Pendennis Castle is one of Henry VIII’s Device Forts, or Henrician castle, in Cornwall. It was built in 1539 for King Henry VIII to guard the entrance to the River Fal.

Castle Close, Falmouth, Cornwall TR11 4LP

Tel: 01326 316 594 www.english-heritage.org

ROYAL CORNWALL MUSEUM

The Royal Cornwall Museum is a museum in the city of Truro. It is the oldest museum in Cornwall and the leading museum of Cornish culture.

25 River St, Truro, Cornwall TR1 2SJ

Tel: 01872 272 205 www.royalcornwallmuseum.org.uk

MINACK THEATRE

The Minack Theatre is an open-air theatre, constructed above a gully with a rocky granite outcrop jutting into the sea. The theatre is at Porthcurno, 4 miles from Land’s End in Cornwall.

TATE ST IVES

An art gallery in St Ives, exhibiting work by modern British artists. The Tate also manages another, earlier, property in St Ives, the Barbara Hepworth Museum and Sculpture Garden which it opened in 1980.

Porthmeor Hill, St Ives, Cornwall TR26 1TG

Tel: 01736 796 226 www.tate.org.uk

BARBARA HEPWORTH MUSEUM

The Barbara Hepworth Museum and Sculpture Garden in St Ives, preserves the 20th century sculptor Barbara Hepworth’s studio and garden much as they were when she lived and worked there.

Porthcurno, Penzance, Cornwall TR19 6JU

Tel: 01736 81018 www.minack.com

Barnoon Hill, St Ives TR26 1AD

Tel: 01736 796226 www.barbarahepworth.org.uk

Cornwall is a storehouse of treasures, waiting to be explored.

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LOCAL ATTRACTIONS

FAMILY FUN

Nature and adventure combine to make Cornwall one of the most exciting places to explore for the whole family. Here are a few of our favourites to get you started.

NEWQUAY ZOO

Newquay Zoo is a zoological garden located in Newquay. The zoo was opened on Whit Monday, May 26, 1969 by the local council. It was privately owned by Mike Thomas and Roger Martin from 1993 until 2003.

PARADISE PARK ZOO

Paradise Park is a zoo situated in Hayle. It has over 650 birds and animals. It is currently the home of the World Parrot Trust.

FLAMBARDS

The Flambards Experience is a family-owned amusement park on the southern outskirts of the town of Helston.

SEAL SANCTUARY

The Cornish Seal Sanctuary, set in the picturesque Helford Estuary, by the beautiful village of Gweek. The Seal Sanctuary has over 50 years experience in Seal Rescue, Rehabilitation and Release.

Helston, Cornwall TR13 0QA

Tel: 01326 573404 www.flambards.co.uk

Gweek, near Helston, Cornwall TR12 6UG

Tel: 01326 221 361 www.sealsanctuary.co.uk

Trenance Ave, Newquay TR7 2LZ

Tel: 0844 474 2244 www.newquayzoo.org.uk

16 Trelissick Rd, Hayle, Cornwall TR27 4HB

Tel: 01736 751 020 www.paradisepark.org.uk

More than the sun, sea and sky, Cornwall is full to the brim with adventure.

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LOCAL ATTRACTIONS

NATURE

Home to a unique climate and ecosystem, Cornwall’s landscape and surrounding sea teems with wildlife. As if that’s not enough, world-class natural attractions and research projects are just a short drive from Waterside at The Eden Project.

EDEN PROJECT

The Eden Project is a visitor attraction in Cornwall. Inside the artificial biomes are plants that are collected from all around the world.

LOST GARDENS OF HELIGAN

The stunning Lost Gardens of Heligan are half an hour’s scenic drive south of Waterside, near Mevagissey. Restored from ruin just 25 years ago, they are a triumph of horticultural skill and offer a beautiful insight into different garden styles popular in the 19th century.

CAMEL TRAIL

Running for 18 miles through stunning countryside, the Camel Trail is an ideal way to take in some of the most beautiful scenery in the South West. Virtually flat, its full length offers a gentle cycle or more challenging walk as it winds through Wenfordbridge, Bodmin, Wadebridge and Padstow.

CAMEL VALLEY VINEYARD

The award-winning Camel Valley Vineyard is just a ten minute drive north of Waterside. It produces red, white and sparkling wines, some of which you can try in our bar!. Tours, tastings, and wine by the bottle or glass are available and come thoroughly recommended.

BODMIN MOOR

Bodmin Moor is a granite moorland in north-eastern Cornwall. It is 208 square kilometres in size, and dates from the Carboniferous period of geological history.

Eden Project, Bodelva, Cornwall, PL24 2SG, UK

Tel: 01726 811 911 www.edenproject.com

Pentewan, Saint Austell PL26 6EN

Tel: 01726 845 100 www.heligan.com

Nanstallon, Bodmin PL30 5LG

Tel: 01208 77959 www.camelvalley.com

Bodmin Moor, Liskeard, Cornwall PL14

www.bodminmoor.co.uk

www.cameltrailmap.co.uk

Explore the best nature has to offer in Cornwall.

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LOCAL BEACHES

BEACHES

Cornish beaches are some of the best in the world and many of them are just a short trip from Waterside. Whether you’re looking to hit the surf, build the best sandcastle or explore the drama and beauty of the Cornish coastline, it’s all right here for you.

PERRANPORTH BEACH

Perranporth has a huge, two mile long surfing beach and further along the coast you also have Holywell Bay, Porth Joke and the huge sandy expanse of Crantock Beach.

PAR SANDS BEACH

Par Sands near Fowey is a shallow, safe beach perfect for families. Backed by dunes and with easy access from a large car park, it can get quite busy in high season.

LANTIC BAY

A short hike from Polruan, over the estuary from Fowey, is the stunning Lantic bay, one of Cornwall’s most idyllic places which is kept pristine thanks to its owners the National Trust. Not far from civilisation, it feels as remote as you can get in this part of the county and is an amazing place to simply unwind. Swimming should be done with care as currents can be strong.

Driving Distance: 20 miles

Driving Distance: 12 miles

Driving Distance: 24 miles

Cornwall has eight of the best beaches in the UK, according to the Sunday Times.

FISTRAL BEACH

On the western side of Newquay is the world-famous Fistral Beach, a surfer’s paradise backed by high cliffs and sand dunes and the perfect place to catch a wave. All the big UK surf competitions take place here so time it right and you might get to see the pros in action!

Driving Distance: 16 miles

MAWGAN PORTH BEACH

Four miles north of Newquay, the village of Mawgan Porth is home to a broad sandy beach which is perfect for families. Less crowded than Newquay, it nonetheless gets its share of Atlantic swell and also has great rockpools to explore with net and bucket.

Driving Distance: 13.4 miles

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LOCAL BEACHES

BEACHES

Award-winning, clean, family-friendly and home to the best surf in the UK – the best Cornish beaches are just a short drive from us here at Waterside.

POLZEATH BEACH

Polzeath near Wadebridge has an award-winning beach which is famous for both its consistent slow-breaking waves and sparkling water quality – it’s one of only 8 beaches in the whole country to be awarded a Blue Flag for its waters.

Driving Distance: 17 miles

A good day at the beach ends with sandy toes and a sunkissed nose.

POLRIDMOUTH COVE

Between Gribbin Head and Fowey is the twin cove of Polridmouth. Access is via a wooded track and the coves have a leafy, untouched feel about them. Given their location and access the coves are rarely busy. At low tide there are 2 distinct beaches separated by a low rocky headland. The western cove is accessed directly from the farm track and backs onto the coast path.

PORTHCURNO BEACH

Set among granite cliffs, Porthcurno beach is part of a wider bay that opens up at low tide to reveal a curve of golden sand that stretches from the Minack Theatre to the Logan Rock, site of an Iron Age cliff castle. Located just around the corner from Land’s End, Porthcurno has long been the place where telecommunications cables arrive from America.

Driving Distance: 14 miles

Driving Distance: 51 miles

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NEARBY RESTAURANTS NEARBY CAFÉS

Prawn On The Lake

11 Duke StreetPadstowPL28 8AB01841 532223prawnonthelawn.com

The Seafood Restaurant

RiversidePadstowPL28 8BY01841 532700rickstein.com

Tiny Thai

1a Molesworth StreetWadebridgePL27 7DA07821 651366tinythai.co.uk

Wadebridge Stepping Stone

Polmorla RoadWadebridgePL27 7ND01208 816377thesteppingstonewadebridge.co.uk

RESTAURANTS

Lanivet Inn

Truro RoadLanivetBodminPL30 5ET01208 831212lanivetinn.co.uk

Outlaw’s Fish Kitchen

1 Middle StreetPort IsaacPL29 3RH01208 881183nathan-outlaw.com

Paul Ainsworth at No. 6

6 Middle StreetPadstowPL28 8AP01841 532093paul-ainsworth.co.uk

Port Isaac Restaurant

6 New RoadPort IsaacPL29 3SB01208 880896nathan-outlaw.com

CAFÉS

Strong Adolfos

Atlantic HighwayA39PL27 7LR 01208 816949strongadolfos.com

The Shed

1 Trevanson StreetWadebridgePL27 7AW07870543199

Tim’s Place

1 Foundry StreetWadebridgePL27 7NW01208 812550

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LOCAL ACTIVITIES

ON THE LAND

Whether you like to explore every inch of terrain or flash through it at high speed, Cornwall is home to an amazing range of activities at the right pace for you.

For more information, please ask a member of staff at reception.

MOUNTAIN BIKING

Waterside is one of the closest holiday resorts to purpose built mountain bike trails at Cardinham Woods, near Bodmin. These fun yet challenging trails wind up and down hill through trees and tight turns, making it an exciting activity for riders of all abilities. This is now Cornwall’s premier mountain biking venue, but there are plenty of other rugged trails to explore. For guided rides we recommend Mobius Bike Trails.

GUIDED WALKS

Cornwall has some of the best walking countryside in the UK, whether you fancy moorland, valley, estuary or coastal. You will see many fantastic views along the way and see all kinds of points of interest, including scenic coves, historic sites and pretty fishing villages. Grab a map and head out on the trails. Or hook up with our friends at Tour Cornwall who will be happy to take you on guided walks to the best parts of Cornwall.

TREESURFING

A high ropes course through the trees in the Tamar Valley offers a ‘treesurfing’ experience you will never forget. This challenging activity will test your wits and head for heights as you make your way around the canopy course. You can also combine this activity with a tree jump or zip wire ride back to the ground. This activity is available exclusively through Tamar Trails Centre, about 35 minutes from Waterside Resort.

ROCK CLIMBING

Go rock climbing in Cornwall. This activity is perfect for small groups of friends or family members who want to do a fun, challenging activity together. There are great beginner climbing routes very close to the Waterside resort. We recommend rock climbing lessons and guided climbs with Cornish Rock Tors.

BEACH RANGER

This is a kids club where children are given a fun, educational guided exploration of the beach and rock pools under the guidance of a beach safety and marine wildlife expert. This activity takes place at Fistral Beach, exclusively through Newquay Activity Centre.

There’s no place like Cornwall.

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CANOEING

Canoeing on the Tamar River is a tranquil and relaxing activity which is perfect to do with friends or family. Under the supervision of a guide you will paddle open-top Canadian Canoes along the river which cuts through the stunning, tree-lined Tamar Valley. For Canoeing in this location, we recommend the Tamar Trails Centre, which is only a 35-minute drive from Waterside Resort.

COASTEERING

If you’re feeling adventurous you can throw yourself in at the deep end with a coasteering trip along the North Cornwall coast. Coasteering involves swimming, climbing and jumping your way along the coast in and out of rockpools, gullies, caves and whirlpools. All tremendous fun, with trips to suit all ages and abilities from 8yrs upwards. For exciting coasteering adventures check out Newquay Activity Centre.

LOCAL ACTIVITIES

IN THE WATER

Cornwall is famous for its surf scene but getting out on your board is just the beginning. Take to the open sea, explore the intricate details of the rugged coast or explore the inland waterways – it’s up to you!

For more information, please ask a member of staff at reception.

SEA KAYAKING

Go sea kayaking in Cornwall. Take a guided paddle along the North Cornwall coast with Cornish Rock Tors. A sea kayaking trip includes all equipment and instruction, using sit-on-top kayaks to explore coves, caves and marine wildlife. It’s an awesome way to see the coastline from the water.

BODYBOARDING

Bodyboarding is a great way to try wave riding for the first time in Cornwall. It’s very similar to surfing but is easier to pick up and is great for families with small kids. We recommend bodyboarding lessons at Fistral Beach in Newquay with Newquay Activity Centre.

SURFING

Learn to surf at one of the many fine surfing beaches on Cornwall’s north coast. This is one of the must-do activities to experience while in Cornwall. Surf schools in the area cater for all ages and abilities, and many can also arrange private family lessons or one-to-one tuition. We recommend surf lessons with the Rip Curl English Surf School, part of Newquay Activity Centre, based at Fistral Beach in Newquay - the surfing capital of Europe.

Live in the sunshine, swim in the sea, drink the wild air.

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LODGE INFORMATION

Waterside’s lodges are built for comfort and equipped with style to provide everything you could need for

your ultimate luxury escape.

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GENERAL INFORMATION

HOUSE RULES

1. Animals No pets are allowed on-site (except assistance dogs).

2. Children All children must be accompanied by a parent or guardian around deep water areas. Noise We ask that guests refrain from making excess noise or playing music outside after 10pm.

3. Hot Tubs For lodges with hot tubs, instructions on safe use of hot tubs must be followed.

4. Noise We ask that guests refrain from making excess noise or playing music outside after 10pm.

5. Smoking All of our lodges, apartments and public areas are non smoking, including the use of ecigarettes.

CLEANING INFORMATION

All lodges are cleaned prior to arrival and supplied with fresh towels.

TRAVEL COTS & HIGH CHAIRS

Travel Cots and highchairs are available for £15 each for your stay.

Please request at the time of your booking (Please note we do not provide cot linen).

HOT TUBS

In order to enable you to fully enjoy your lodge and make the most of your Hot Tub, below are a few points to remember:

On arrival, your Hot Tub may not be at full operating temperature. This is due to our hygiene policy and in accordance with HSE guidelines, which ensures that we change the water between each and every booking. The fresh water takes approx. 16 hours to achieve full temperature, please report any issues relating to the hot tub immediately to Reception so that our maintenance team can assist.

Please remember to shower before using your Hot Tub. Failure to do this results in a build-up of dirt in the water filters and eventually a residue on the surface of the water. To clean this requires the maintenance team to fully drain your Hot Tub and replace the water, which will obviously mean that you will be unable to use it again for at least 16 hours.

Please also remember to replace the cover of your Hot Tub whenever it is not in use. This enables the heating element to preserve it’s heat and therefore it will take less time to reach full temperature when you do want to use it.

• To switch on the underwater air jets, press the JETS button once, press again to switch them off. Turn the dials on the top of the Hot Tub to adjust flow and direction.

• To switch on the underwater lights, press the LIGHT button once, press again to switch them off.

• Please do not adjust the temperature as this is pre-programmed and trying to adjust this without instructions may result in your hot tub being unintentionally switched to Economy Mode which will reduce the temperature quite rapidly.

• The LED display shows the current water temperature. This will steadily increase on the first day of use to the optimum temperature of 36ºC and will fluctuate marginally during use.

• If your Hot Tub needs to be topped up during your stay, the introduction of fresh cold water will of course mean that the overall temperature will decrease slightly, but this is usually no more than 1° - 2°C.

On the day of departure, we would be grateful if you could refrain from using your Hot Tub after 9am. This is so that the maintenance team can begin the draining of your Hot Tub as early as possible for change-over.

We hope you enjoy your stay. If you experience any problems at all, please do not hesitate to contact our Reception Team who will be happy to assist you on 01208 831808 Option 1.

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FAQ’SHere are our answers to some frequently

asked questions about the resort.

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FAQS FAQS

ARRIVAL

What time is Check in/Check out?

Check in available from 4pm and check out on the day of departure is 10am.

I booked the holiday but my other party members will be arriving before me will they be able to check in?

If you have contacted us prior to arrival to let us know that this is the case then the other party members can check in.

A pre-authorisation must be done by them or over the phone along with any balance outstanding in order for us to issue your keys.

What do we do when we arrive at Waterside?

Welcome! Check-in is at the reception, with a warm welcome we will show you where your accommodation is on the map, and provide you with your welcome pack and keys. We are always on hand at the reception 7 days to help you with any part of your stay.

How late can we check -in?

Our reception is open until 10pm Mon - Fri and until 8pm Sat & Sun. Should you arrive outside of these hours, we leave your keys & welcome pack in our key safe along with a map to direct you to your accommodation. Please note payment in full & a pre-authorisation must be done before this is possible.

ACCOMMODATION

What is provided in the cost of our stay?

All linen and towels are provided in lodges and suites.You will find some toiletries and a dishwasher tablet to get you started in your lodge.Free leisure facilities – Complimentary use of the indoor heated pool, sauna and gymnasium. (Please note no under 16s may use the gym and must be accompanied in the swimming pool by a responsible adult.)Free use of the playground. We recommend that you bring beach towels to use in the swimming pool.

What is the resort’s smoking policy?

All of our lodges/apartments are non-smoking including the use of ecigarettes.

Is there a TV/DVD player in the lodges & DVD Hire?

DVD players are available to borrow from reception for a £20 deposit. We have a small selection of DVDs and books to borrow. You can also log into your personal Netflix or Amazon account.WI-FI is available free of charge in the main building, restaurant & bar and in all of the lodges.

Is the resort baby friendly?

Travel cots and highchairs are available for £15 each for your stay. Please request at the time of your booking (Please note we do not provide cot linen.)

Does the resort have car parking?

Parking is available for 1 car by each accommodation all other vehicles after unloading we request to be left in the main car park.

ATTRACTIONS TO EXPLORE

What attractions in the area are worth a visit?

We are in between the north and south coasts for some wonderful beaches within a 25-minute drive.The Eden project is approximately 10 minutes away. Discounted tickets are available at reception.

We have plenty of fun days out for the kids nearby including Camel Creek, Dairy Land and Newquay Zoo.

BOOKING

What is the resort’s payment/cancellation policy?

Upon booking we require a 25% non- refundable deposit and full payment 4 weeks prior to arrival. Should you wish to cancel all deposits are non refundable. If you cancel within 4 weeks the full balance will be forfeited.

Can I choose to book a specific house/location?

If you would like a specific house/location then we will endeavour to ensure that your needs are met however we are unable to guarantee this, please call the reservations department to discuss your needs.

What facilities can we use if I arrive early?

Should you arrive earlier than 4pm we welcome all our guests to start their break straight away, why not take a dip in the pool or dine in our restaurant.

Will a security deposit be charged?

We take a pre-authorisation on a credit or debit card on arrival to hold your details in the event of damages or losses to the property that may be caused by you or your party during your stay. These will then be destroyed after departure.

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FAQS

FOOD & DRINK

What facilities are available at Waterside for dining and drinking?

We have a restaurant which serves lunch and dinner. Also available for light snacks and drinks throughout the day is the Bar & Lounge. Both are located within the main building on the site.

Do you accommodate special diets, gluten free etc.?

We can cater for special diets. Please let us know when booking your table of your needs. If your allergy is severe please be aware flour, nuts etc.. may be prepared in the same kitchen.

GENERAL ENQUIRIES

What is the local transport?

Roche train station is 4 miles away and a bus stop in Lanivet village 2 miles.

LEISURE FACILITIES & ACTIVITIES

Do we need to book to use the Leisure facilities?

You do not need to book to use the swimming pool however there may be busy times where you may need to wait for a short time.Appropriate fitness wear with trainers must be used in the leisure facilities.

Are there times when children can’t use the pool?

We have adult only swims Monday to Friday between 8-9am and 9-10pm.

What are the fitness class charges and personal training?

Personal training is available in the gym for an extra cost. Prices vary so please ask at reception or at the time of booking.

What other activities are available at Waterside?

Segway and Footgolf are available to book at Waterside, at an additional charge, please enquire at Segway and Footgolf office on site for the costs.Segway and Footgolf both need to be pre –booked with the Segway & Footgolf office on-site Tennis is available with a deposit for equipment hire required.

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E info@watersidecornwall.com | T (+44) 01208 831808Old Coach Road, Lanivet, Bodmin, Cornwall PL30 5JJ

watersidecornwall.com