Welcome

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What is DUO?

The abbreviation DUO stands for:

Dienst Uitvoering Onderwijs (Education Executive Agency).

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A brief history

For many years, two separate organizations performed executive tasks for the Ministry of Education, Culture and Science: the IB-Groep in Groningen and CFI in Zoetermeer, a city near The Hague.

In the early seventies, various divisions of the Ministry of ECS were relocated to Groningen. In 1988 they formed the ‘Informatiseringsbank’. In 1994 this became an independent organization, the IB-Groep, which remained independent until 2010. CFI (short for Centrale Financiën Instellingen) started in 1992 as an agency of the Ministry and remained so until 2010.

On January 1st, 2010, both organizations merged and became DUO, the Dienst Uitvoering Onderwijs (Education Executive Agency), the Ministry’s executive organization.

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Reason for merger IB-Groep and CFI

• Growing autonomy of schools and institutions• Departmental wish for better, up-to-date and flexible data

about the field of education• Departmental plans to improve education and schooling (i.e.

by reducing the administrational burden of citizens and schools)

• Operation ‘Renewal Public Service’, aiming at a small but effective public service

• Need for one single contact point for both the department and the institutions of education.

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Mission

DUO is the national government’s executive agency for the field of education.DUO finances and informs pupils and students as well as schools, and facilitates exams. By doing this, DUO makes good education possible for everyone.

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Mission statement and primary goals

Mission statement:Being the principal service organization in the field of education

Primary goals:• Satisfied customers• Positive financial result• Strengthen market position

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Core business

• Large-scale registration, processing, and interchange of data• Communication with large numbers of clients• Logistics• Facility management

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Main tasks

• Funding institutions of education• Payment of student grants and loans, and contributions in

study costs• Collecting tuition fees and study debts• Paying loans and allowances to candidates for naturalization• Collecting and managing educational data in various

databases• Organizing state- and naturalization exams• Performing logistical tasks for the central exams in grammar

schools• Organizing the process of selection and enrollment in higher

education• Authentication and recognition of diploma’s, managing the

‘Diploma Bank’• Turning educational data into information products• Chairman of the Dutch National Europass Center

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Customers

• Pupils, students and their parents• Debtors• Teachers• Candidates for naturalization• Schools in primary education, secondary education,

vocational - and adult education, and higher education

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DUO in a nutshell (1)

Trustworthy and cooperative partner for its principalsAs an expert in the field of financial en administrative processes and an authority in the field of education, DUO implements laws and regulations correctly and efficiently.

Competent link between pupils, students, parents, teachers, schools, universities, policy makers, municipalities and other professional partners

DUO connects these parties and actively seeks to involve them in its primary tasks.

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DUO in a nutshell (2)

• Pivot in the education chainDUO collects, processes and enriches valuable knowledge and data into trustworthy information.

A future-driven organisation which facilitates its customers and relations as good as possible DUO constantly works at improving its service and anticipates on technological innovations.

An attractive organisation for its employees

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Business targets DUO 2010-2015

• Less administrative burden for citizens and institutions• Improved quality of (information)services to citizens and

institutions• More effective and decisive implementation• Improved link between policy and its implementation• Improved link between policy and its results

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Business targets

• Meeting the service level customers expect• Being appreciated as a valuable partner in the field of education• Meeting the standards set by ECS for the implementation of educational legislation• Being an attractive employer• Meeting the accounting standards for public organisations (Charter of Public Accounting)• Being effective and efficient

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Employees and locations• Number of fte: ca. 1,800

• Main office in GroningenBranch office in Zoetermeer

• Fourteen service offices throughout the country

• Five exam locations

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Data: customers (2011-2012)• Enrolled students

University: 235,300 Higher vocational education: 423,700

• Number of students with student financeUniversity: 185.800 Higher vocational education: 306,300Secondary vocational education: 221,700

• Recipients of contribution in study costs: 86,000

• Number of persons obliged to pay tuition fees: 210,000

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Data: state-funded institutions (2011)

Primary education 7,700 Secondary education 657 Vocational – and adult education 71 Higher vocational education 51 Universities 16

Agrarian education (se, ve, he) 56

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Data: exams (2012)• Number of candidates secondary education

Vwo 41,300 Havo 59,400 Vmbo 106,100

• Number of candidates for state exams5,520

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Study grants and loansCriteria:

•Age

•Nationality

•Type of education

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Four forms of student finance•Basic grant (included a card for free public transport)

•Additional grant

•Loan

•Tuition fee credit

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Basic grant•For every full time student

•Different amounts, related to living conditions

•Student is entitled for four years

•Performance related: gain a diploma within ten years

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Additional grant•Not for every student

•Depends on parental income

•Performance related, except the first year

•Student is entitled for four years

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Loan•Not obligatory: students decide for themselves

•Amount depends on student’s wishes

•Student is entitled to a loan in first four years, but also in the three following years

•Must always be paid back

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