1

WeGo Public TransitService Change Survival Guide

September 2019

DRAFT

ContentsEliminated Routes ------------------------------------------------------- 1

Bay Changes ------------------------------------------------------------- 2

Bus Stop Changes ------------------------------------------------------ 3

Bus Service to Schools ------------------------------------------------ 3

Schedule Adjustments 3 West End/White Bridge -------------------------------------- 4 5 West End/Bellevue ------------------------------------------- 4 6 Lebanon Pike -------------------------------------------------- 4 23 Dickerson Road ---------------------------------------------- 4 35 Rivergate ----------------------------------------------------- 4 38 Antioch ------------------------------------------------------ 4 42 St. Cecilia/Cumberland ------------------------------------ 4 72 Grassmere/Edmondson ----------------------------------- 4 77 Thompson --------------------------------------------------- 4 84 Murfreesboro ----------------------------------------------- 4 89 Springfield/Joelton ---------------------------------------- 4 95 Spring Hill -------------------------------------------------- 4

Combined Routes 28 Meridian ---------------------------------------------------- 5 50 Charlotte Pike ---------------------------------------------- 6 55 Murfreesboro Pike ----------------------------------------- 7 56 Gallatin Pike -------------------------------------------------- 8

Route Adjustments 4 Shelby ------------------------------------------------------- 9 7 Hillsboro ----------------------------------------------------- 10 8 8th Avenue South ------------------------------------------ 11 17 12th Avenue South ---------------------------------------- 12 18 Airport ------------------------------------------------------ 13 21 Wedgewood (Formerly 21 University Connector) ------------ 14 25 Midtown --------------------------------------------------- 15 29 Jefferson (Formerly 60 Music City Blue Circuit) -------------- 16 64 Star Downtown Shuttle ----------------------------------- 17 73 Bell Road (Formerly 33X Hickory Hollow/Lenox Express) ----- 18 76 Madison ----------------------------------------------------- 19

Access on Demand ------------------------------------------------------- 20

1

Eliminated Routes

1 100 Oaks

2 Belmont

20 Scott

27 Old Hickory

36X Madison Express

37X Tusculum/ McMurray Express

44 WeGo Shuttle

60 Music City Blue Circuit

61 Music City Green Circuit

Redesigned 21 Wedgewood8 8th Avenue South

7 Hillsboro17 12th Avenue SouthRedesigned 25 Midtown

4 Shelby56 Gallatin Pike

6 Lebanon Pike76 Madison

56 Gallatin Pike76 Madison35 Rivergate (Park & Ride lot)

52 Nolensville Pike72 Grassmere/Edmondson

6 Lebanon Pike

Reinstated 29 Jefferson

17 12th Avenue South

Alternate RouteRoute

2

Bay Changes

4 Shelby ------------------------- 18

6 Lebanon Pike ----------------- 22

28 Meridian --------------------- 21

29 Jefferson ---------------------- 8

34 Opry Mills ------------------- 22

35 Rivergate -------------------- 14

87 Gallatin ---------------------- 10

89 Springfield/Joelton -------- 17

92 Hendersonville ------------- 10

Route New Bay

3

Bus Stop Changes

Bus Service to Schools

The stickers below will be placed on bus stops to indicate any changes. Check your bus stop sign for any updates. If your stop is being eliminated, please check to see where another bus stop is located prior to September 29.If you do not see a red or green sticker on a bus stop sign, there are no changes to that stop.

Schools that currently have WeGo bus service will not be affected by route eliminations or route adjustments.Contact your school administrator or WeGo Customer Care (615-862-5950) for information about school service.

Nearly 1,000 bus stops are changing in some way. Some are being eliminated; some will have new routes stopping at them; others will have fewer routes stopping at them; and some are being added.

Bus stops along Gallatin, Charlotte, and Murfreesboro Pikes will undergo modifications. Look for the shelters and signs below to indicate active stops.

4

Schedule Adjustments

3 West End/White Bridge • This route has time changes.

5 West End/Bellevue • This route has time changes.

6 Lebanon Pike • Buses for this route now depart from Bay 22 at Central. • This route has time changes.

23 Dickerson Road • This route has time changes.

35 Rivergate • Buses for this route now depart from Bay 14 at Central. • This route has time changes.

38 Antioch • The midday bus departing WeGo Central at 12:15 p.m. has been eliminated.

42 St. Cecilia/Cumberland • This route has time changes.

72 Grassmere/Edmondson • Buses on this route will operate hourly service during peak times. • Weekday service will end at 8:45 p.m.; Saturday service will end at 6 p.m.; Sunday service has been eliminated. • This route has time changes.

77 Thompson • On weekdays, buses will no longer depart Kroger at 9:30 p.m.

84 Murfreesboro • This route has time changes.

89 Springfield/Joelton • Buses for this route now depart from Bay 17 at Central. • This route has time changes. 95 Spring Hill

• This route has time changes.

The following routes will change.

Please contact Customer Care at 615-862-5950 or visit WeGoTransit.com for more details.

5

Combined Routes

MCFERRIN

Edwin

Meridian

Bullock

Jone

sJo

nes

Chickasaw

Mon

tgom

ery

Douglas

Cleveland

Marina

Je�erson

Je�erson

Jackson

Madison

Neill

2nd N

Gay

Dr. Martin

L. King Jr.

3rd N

4th N5th N

Lischey

Oak

woo

d

Slaydon

Flamingo

McFerri

n

Meridian

Meridian

Dickerson

James Robertson

• This route has been combined with Route 30 McFerrin.• Buses will serve the Oakwood, Bullock, Jones loop previously served by Route 30.• Buses for this route now depart from Bay 21 at Central.• This route has time changes.

6

Combined RoutesCum

berland River

Cumberland

Rive

r

5TH

4th5th

6th

3rd

GAY

PREM

IER

AMERICAN

Hillwood

ANNEX

CHAR

LOTT

E

White Bridge

46th48th

Park

4TH

440

40

40

40

65

CHURCH

17THPEARL

18TH

DR D.B. TODD JR.

20th

21ST

CHARLOTTE

Union

Church

West End

STATE

Rosa Parks12th11th

25th

Jam

es R

obertson

22ND

28th

31st

155

Charlotte Pike50

schematic mapnot to scale

• This route has been combined with Route 10 Charlotte.• Buses will serve Premier and American but will not travel to

Church Street, which was previously served by Route 10.• Weekday service will operate every 15 minutes during peak

and midday, every 20 minutes from 6:15 p.m. -7:15 p.m., and every 30 minutes after 7:15 p.m.

• Saturday service will operate every 25 minutes from 6 a.m. to 6 p.m. and every 30 minutes after 6 p.m.

• Sunday service will operate every 45 minutes from 6 a.m. to 6 p.m. and every 60 minutes after 6 p.m.

• This route has time changes.

To downtown

• Davidson• Nashville West• Annex• Premier/Annex• Rolling Hills• American• Eastboro• Lellyett• White Bridge• 53rd/Morrow• 46th• 42nd• 39th• 37th• 33rd• 28th/31st• 23rd• 20th• 17th• Rosa Parks• 11th/Gulch

From downtown

• Rosa Parks• 11th/Gulch• 17th• 20th• 23rd• 28th/31st• 33rd• 37th• 39th• 42nd• 46th• 53rd/Morrow• White Bridge• Lellyett• Eastboro• American• Rolling Hills• Premier/Annex• Annex• Nashville West• Davidson

Stop locations by cross street

7

Combined Routes

DOWNTOWNNASHVILLE

ANTIOCH

4TH

2ND

3RD UNIONJAMES R

OBERTSON

Broadway

Demonbreun

LAFAYETTE

MURFREESBORO

BELLMOUNT VIEW

Una A

ntiochDonelso

n Pike

Briley P

kwy

Thompson Ln

Fost

er

Fess

lers 40

40

24

24

5TH

schematic mapnot to scale

Murfreesboro Pike

Hickory Hollow

5555

• This route has been combined with Route 15 Murfreesboro Pike.• Weekday service will operate every 12 minutes during peak, every 15

minutes after peak until 7:15 p.m., and every 20 minutes after 7:15 p.m.• Weekend service will operate every 20 minutes from 6 a.m. to 7:15

p.m. and every 30 minutes after 7:15 p.m.• This route has time changes.

To downtown• Southeast Community Center & Library• Mt. View• Zelida• Hickory Highlands• Preakness• Morris Gentry• Bell Road• Dover Glen• Edge O Lake• Brooksboro Terrace• Nashboro• British Woods/Borowood• Franklin Limestone• Harding Place• Reedwood• Donelson/Dell• Dell Parkway• Knight Valley• McGavock• Glengary• E. Thompson Lane• Millwood• Wilhagen• Plus Park• Arlington• Foster• Fesslers Lane• Elm Hill Pike• Lester/Expressway Park• Fairfield• Wharf• 1st• Fulton• Peabody• Convention Center• 4th & Church

Stop locations by cross street

• 4th & Church• Convention Center• Peabody• Fulton• 1st• Wharf• Fairfield• Lester/Alumni• Elm Hill Pike• Fesslers Lane• Foster• Arlington• Plus Park• Wilhagen• Millwood• E. Thompson Lane• Glengary• McGavock

• Knight Valley• Dell Parkway• Donelson/Dell• Reedwood• Harding Place• Franklin Limestone• British Woods/Borowood• Nashboro• Brooksboro Terrace• Edge O Lake• Dover Glen• Bell Road• Morris Gentry• Preakness• Hickory Highlands• Zelida• Mt. View• Southeast Community Center & Library

From downtown

55

8

Combined Routes

DOWNTOWNNASHVILLE

RIVERGATE

MADISON

24

Eastland

Greenfield

McGavock

McMahan

Walton

Due West

One Mile Pkwy

Anderson

Neely’s Bend

Old Hickory

GALL

ATIN

PIK

E

GALL

ATIN

PIK

E

MAIN4TH

155

45

GALL

ATIN

PIKE

Shepherd HillsMyatt

Rivergate Pkwy

schematic mapnot to scale

56Gallatin Pike

• This route has been combined with Route 26 Gallatin Pike.• Weekday service will operate every 12 minutes during peak, every 15

minutes after peak until 7:15 p.m., and every 20 minutes after 7:15 p.m.• Weekend service will operate every 20 minutes from 6 a.m. to 7:15 p.m.

and every 30 minutes after 7:15 p.m.• This route has time changes.

To downtown

• Walmart• Conference• Rivergate• Myatt• Alta Loma• Edenwold/Monticello• Edgemeade/One Mile • Anderson• Lovell• Old Hickory• Maple• Madison• Emmitt• Due West• Berkley• Walton• Broadmoor• Riverwood• Ardee• Gillock/Stratford• Greenfield• Trinity/East Hill• Burchwood• Carolyn• Douglas• Greenwood/Sharpe• Petway• Eastland• Five Points• McFerrin• 8th• 5th• 2nd

Stop locations by cross street

• 2nd• 5th• 8th• McFerrin• Five Points• Eastland• Petway• Greenwood/Sharpe• Douglas• Carolyn• Burchwood• Trinity/East Hill• Greenfield• Gillock/Stratford• Ardee• Riverwood• Broadmoor

• Walton• Berkley• Due West• Emmitt• Madison• Maple• Old Hickory• Wiley• Anderson• Edgemeade/One Mile• Edenwold/Monticello• Alta Loma• Myatt• Rivergate• Conference• Walmart

From downtown

9

Route Adjustments

CUM

BER

LAN

D R

IVER

CUMBERL AND RIVER

Preston

Sheridan

Eastland

S 16

th

S 14

thS

14th

Fatherland

Shelby

Port

er

Rive

rsid

e

Galla

tin

Galla

tin Scot

t

Riverside

Porter

Piedmont

Scott

Greenwood

Eastl

and

Rosebank

Rosebank

Stratford

Cahal

Fatherland

1stRosa ParksHermitage

Lafayette

Woodland

Woodland

Jam

es R

obertson

Union

3rd

ShelbyS 5thMain

Chapel

24

24

4070

31E

31E

41

24

Spring

McGavock

McGavock

Ardee Ave

EASTNASHVILLE

EASTNASHVILLE

DOWNTOWNNASHVILLE

4Shelby

• This route has been streamlined to provide simpler and more consistent service.• Buses will no longer alternate between Rosebank and Porter; will continue on Porter only.• This route will serve a portion of the eliminated Route 20 Scott (McGavock, Gallatin, and Ardee) to improve

access for displaced Scott riders.• Buses for this route now depart from Bay 18 at Central.• This route has time changes.

10

Route Adjustments

Cleg

horn

Abbott Martin

• This route has been realigned in Green Hills around The Mall at Green Hills and will provide all-day service to the Abbott Martin Kroger.

• This route has time changes.

11

Route Adjustments

155

Kirkwood

Woodmont

Commerce

6th N

Powell

Gran

ny W

hite

Belmont

Shackleford

�ompson Ln

• This route has been realigned to serve 100 Oaks and will no longer serve Lipscomb University.• At Woodmont, buses will continue on Franklin Road, turn left on Thompson Lane, and right on Powell

to 100 Oaks.• This route has time changes.

12

Route Adjustments

Gran

ny W

hite

�ompson

Powell

Shackleford

Belm

ont

Acklen

10th S

• This route has been realigned to serve Lipscomb University and will no longer serve 100 Oaks.• At Woodmont, buses will continue on 12th Avenue South/Granny White Pike, turn right on Shackleford

and right on Belmont Boulevard.• This route has time changes.

13

Route Adjustments

Route 18

Route 18non-stop service

18Airport

• Buses on this route will no longer provide service on the Marriott loop.• This route has time changes.

14

Route Adjustments

CUMBERLAN

D RIVER

CU

MB

ERLA

ND

RIV

ER

Abbott Martin

Richard Jones

Lone

Oak

Portland

Wedgewood

21st

16th

West End

Hobbs ShacklefordHills

boro

Cir Be

lmon

t18

th S

31st

N28

th N

33rd

N

21st

N25

th N

26th

N

Dr. D.B. Todd Jr.

Albion

Clarksville

Albion

Belm

ont

Hills

boro

Broadway

Dr. Martin L. King Jr.

Charlotte

40

40

65 40

65

440 65

GREENHILLS

NORTHNASHVILLE

21Wedgewood

(formerly 21University Connector)

Powell

Bransford

• This route has been renamed 21 Wedgewood and has been realigned to serve parts of the discontinued Route 1 100 Oaks, including the portion from Wedgewood to Bransford Avenue and on Bransford Avenue to 100 Oaks.• The northbound end of the line is at Tennessee State University. See revised Route 25 Midtown (page 15) for service

between Midtown, Metro General, and North Nashville.• Weekday service will operate from 5 a.m. to 9:30 p.m., with 30-minute peak and 45-minute off-peak service.• Saturday service will operate every 40 minutes from 6 a.m. to 9 p.m.• Sunday service has been eliminated.• This route has time changes.

15

Route Adjustments

Albion

Nestor

26th

N

Dowlan

25th

N

Clarksville

21st

N Hermosa

Jo Johnston

Murphy

23rd N

11th NDr. M

artin L. King Jr.

Hermitage

1st S

4th N

2nd N

3rd N

Union

schematic mapnot to scale

• This route has been realigned to eliminate the downtown segment, making a pure crosstown route improving on-time performance and overall reliability.

• Routes 3, 5, 6, 7, 8, 17, 18, 19, 22, 29, 34, 42, 50, 52, and 55 connect to WeGo Central from this route.• Weekday service will operate from 5 a.m. to 8:30 p.m., with 30-minute peak and 45-minute off-peak service.• Saturday service will operate every 45 minutes from 6 a.m. to 9 p.m.• Sunday service will operate every 45 minutes from 6 a.m. to 8 p.m.• This route has time changes.

16

Route Adjustments

CUM

BER

L AN

D RIVER

John A.

Merritt

33rd NAlameda

Albion

32nd N

Ed Temple

28th N

Dr. D.B. Todd Jr.

4th N

7th N

Harrison

Broadway

5th N

1st N

5th N

Rosa L. Parks

Rosa L. Parks

3rd N

3rd N

Dr. Martin L. King Jr.

James Robertson

Robertson

James

40

40

40

65

65

21

TENNESSEESTATE

UNIVERSITY

GERMANTOWN

DOWNTOWNNASHVILLE

29Je erson

(formerly 60 Music CityBlue Circuit)

• Th e reinstated Route 29 Jeff erson will serve a portion of the former 60 Music City Blue Circuit.• Buses for this route will continue to travel to North Nashville/Jeff erson Street.• Th e downtown portion from WeGo Central to Riverfront of this route has been eliminated. • Fares have been reinstated.• Th is route has time changes.

17

Route Adjustments

4th N

7th N

Harrison

Broadway

5th N

1st N

5th N

Rosa L. Parks

Rosa L. Parks

3rd N

3rd N

Dr. Martin L. King Jr.

James Robertson

40

65

DOWNTOWNRIVERFRONTSTATION

RIVERFRONTSTATION

NASHVILLE

64Star Downtown Shuttle

DRIVER

N

CUMERLA

B

GERMANTOWN

Je�erson

Je�erson

James Robertson

• Th is route has been named 64 Star Downtown Shuttle.• It will operate in similar fashion to Route 93 Star West End Shuttle and will provide connecting bus service

for Star customers to and from Riverfront Station, WeGo Central, and state offi ces.• Buses for this route operate during peak hours in the mornings and aft ernoons.

18

Route Adjustments

73Bell Road(formerly 33

Hickory Hollow/Lenox Express)

• This route is now a connector route and no longer provides direct service downtown.• Transfers to downtown routes can be made at the Hickory Hollow Park & Ride stop to the Route 55 or at

Nolensville and Old Hickory stop to Route 52B Nolensville Pike.• This route has time changes.

19

Route Adjustments

CUM

BERLAND

RIVER

CUMBERL AND RIVER

Cheyenne

Chey

enne

Hospital

Neely’s Bend

Cheyenne

Hospi

tal

Rand

y

Rio

Vist

a

Galla

tin

Archwood

Sand

hurs

t

Manzano

Warrior

Apache

Neely’s Bend

Joe Pyron

Neely’s Bend

Dupont Dupont

Anderson

Old Hickory

Old Hickory

Mya

tt

E Old Hickory

Dela

war

e

May

Myatt

31E

45

MADISON

76Madison

• The alternating Anderson Lane/Neely’s Bend loops on this route have been combined. • This route has time changes.

20

Access on DemandFrequently Asked Questions

Q: Is Access On Demand replacing Access?A: No. This is an additional service offered to give customers more options to get around. Access services

will not be impacted in any way. You can still schedule trips on Access as you normally do.

Q: How is Access On Demand different from normal Access services?A: It gives Access customers the option to book a ride with the provider of their choice as few as two

hours in advance.

Q: Are Access-On-Demand drivers as well trained as those currently driving for Access?A: Yes. Drivers undergo background checks, drug and alcohol testing, and training as required by Federal

guidelines for transporting customers with disabilities. We will be tracking driver licensing and currently qualified drivers.

Q: Who is eligible to use Access On Demand?A: Anyone currently registered with Access.

Q: What times does Access On Demand operate?A: The service is available from 6 a.m. to 6 p.m. Monday through Friday.

Q: How do I schedule a trip with Access On Demand?A: To schedule a trip with Access On Demand, call 615-862-5678. A trip must be scheduled at a mini-

mum of two hours in advance or at most 30 days in advance.

Q: How much does a ride using Access On Demand cost?A: You will pay $7 for a trip up to 14 miles from the starting location. For a trip 14 miles or more from

your starting location, you will be charged a $1 for every additional mile.

Q: How do I pay?A: Trips are paid at the time of booking by credit or debit card. For providers that can accept cash,

please inform the representative when booking a ride. Payment is due at the beginning of the trip.

Q: Is there a limit on the number of trips you can make using Access On Demand?A: You are limited to four Access-On-Demand trips per day.

Q: Can my Personal Care Attendant (PCA) or a guest use the service?A: Yes. One PCA can ride at no cost. You must notify the dispatcher at the time of booking if a PCA will join you on the trip. Up to two guests, including your PCA, can join you on your trip. There is an additional fare of $3.70 for non-PCA guests.

Q: Will Access On Demand accommodate my service animal?A: Yes. Service animals can ride at no cost. You must notify the dispatcher at the time of booking if a service animal will join you on the trip.

21

Access on DemandFrequently Asked Questions: continued

Q: I use a mobility aid. Will Access On Demand be a choice for me?A: Yes. Access On Demand is available for all Access qualified customers. Please inform the dispatcher when placing your request that you will be using a mobility device.

Q: What happens if I cancel an Access-On-Demand trip?A: Customers must cancel at least two hours before scheduled pick up. For customers who have prepaid for a trip, either a credit will be issued for their next trip or the full amount will be credited back to their credit card.

Q: What happens if the provider cancels an Access-On-Demand trip I scheduled?A: If the scheduled provider (e.g. a favorite driver) becomes unavailable, the customer shall be notified of the new driver and vehicle identifying information (name, license plate number, color, taxi medallion number, etc.) as soon as feasible.

22