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Week 1 Week 2

1) Weekly Review File 1) Weekly Review File

2) Previous week Minutes of Meeting 2) Previous week Minutes of Meeting

3) Project Tracker File 3) PMS and OPIP Overview

4) Comp-off status 4) Monthly Achievements and Awards

5) IDP Review 5) CAPA Sheet Review

6) 1-1 Plan 6) Any discussion points7) Aspire VS Actual

8) Any discussion points

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Week 3 Week 4

1) Weekly Review File 1) Weekly Review File

2) Previous week Minutes of Meeting 2) Previous week Minutes of Meeting

3) Project Tracker File 3) Aspire VS Actual

4) Aspire VS Actual 4) Project Presentation (Managers to take tur

5) Financial of previous month 5) CAPA Sheet Review

6) Any discussion points 6) Any discussion points

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)

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Process KES-CLIC

Month Mar

Year 2011

SLA Metrics GBS Target Customer Target

Productive HC Aspire Target HC 13

71

TAT 100% 100%

Call Fix TAT 100% 100%

No. of Pre-release calls Pre Release Target 24 5

No. of Post-release calls Post Release Target 8 2

KE Available Hours 656

Project - Estimated Hours 578

Project - Actual Hours 552

Support Week Hrs 40

Utilization % 80% 90%

Schedule Variance 0 0 0

Effort Variance -4.71%

Error Analysis GBS Target Customer Target

Pre-release calls 24 NA 5

Analysis Phase 1

Design Phase 0

Develop 2

Unit Testing 2

Code Review 0

Post-release calls 8 2

Analysis Phase 2

Design Phase 0

Develop 0

Unit Testing 0

Code Review 0

Sub Group Metrics GBS Target

No. of Exception Reques 100% 0

Late Exception Requests 100% 0

Backlog Calls 0 0

Other Informations GBS Target

Internal CAPA Completio 100%

ColorCoding

MonthlyPerformance

Volume - Projects(basedon CCCD)

Average ExpectedVolume

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External CAPA Completio 100%

One-One Status 0|6|7|0

Absentism %

Planned Leaves 7%

Unplanned Leaves 0%

Escalations 0

Attrition (Regular) 20%

Attrition (K Attrition) 10%

New Hires

Status (Yes or No)

PMS Published Yes

Checkpoint meeting No

Account Review Slides Yes

SO Tool Updation NA

Legend

Red - Performance below target, at

Yellow - Performance below target, falls i

Green - Performance at or exc

No Volumes

Regular OperationalStuff

ColorCoding

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Week 1Week 2Week 3 Week 4Week 5 Comments

11 11

28 43

100% 100%

100% 100%

2 3

1 1

232 424

208 370195 357

20 20

93% 89%

0 0

-6.67% -3.64%

Week 1 Week 2Week 3 Week 3

Week 4 Comments

2 3

0 1

0 0

1 1

1 1

0 0

1 1

1 1

0 0

0 0

0 0

0 0

Week 1 Week 2 Week 3 Week 4 Week 5 Comments

1005(1) 100%(4)

0 0

0 0

Week 1 Week 2Week 3 Week 4

Week 5 Comments

100% 100%

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100% 100%

0 6

11

41

Comments

will be scheduled for 21st(Monday)

r below Red range

in defined Yellow range

eeding target

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Yes Clic

No Watson

IPC

QA

Support

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Jan

Feb

Mar

Apr

May

Jun

Jul

Oct

Nov

Dec

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Process Watson

Month Mar

Year 2011

SLA Metrics GBS Target Week 1

Productive HC Aspire Target HC 70 14

159 14

Diif Count Number of diffs 2430 556

TAT 100% 100% 100%

Call Fix TAT 100% 100% 100%

No. of Pre-release calls Pre Release Target 4 7 0

No. of Internal Post-release callInt Post-release calls 4 0 0

No. of Post-release calls Post Release Target 1 3 0

KE Available Hours 1952260

Project - Estimated Hours 880 130

Project - Actual Hours 854 128

Support Week Actual Hrs 693 110.00

Utilization % 80% 82% 92%

Schedule Variance 0 0 0 0

Effort Variance -3% -2%

Error Analysis GBS Target Week 1

Pre-release calls NA 7 0

Analysis Phase 0

Design Phase 0

Develop 0

Unit Testing 0

Code Review 0

Post-release calls 3 0

Analysis Phase 0

Design Phase 0

Develop 1Unit Testing 0

Code Review 0

Sub Group Metrics GBS Target Week 1

No. of Exception Requests 100% 0

Late Exception Requests 100% 0

Backlog Calls 0 0

Customer Target

ColorCoding

MonthlyPerformance

Volume - Projects(based onWCCD)

Average ExpectedVolume

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Other Informations GBS Target Week 1

Internal CAPA Completion 100%

External CAPA Completion 100%

One-One Status 0|6|6|6|0 0

Absentism %

Planned Leaves 7% 6.5

Unplanned Leaves 0% 0

Escalations 0 0

Attrition (Regular) 20% 0

Attrition (K Attrition) 10% 0

New Hires 0

Regular Operational Stuff Status (Yes or No)

PMS Published Yes

Checkpoint Meeting No

Account Review Slides Yes

SO Tool Updation NA

Legend

Red - Performance below

Yellow - Performance bel

Green - Performance at o

No Volumes

ColorCoding

MonthlyPerformance

ColorCoding

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Week 2 Week 3 Week 4 Week 5 Comments

14 14 14 14

19 35 48 43

414 181 0 1279

100% 100% 100% 100%

100% 100% 100% 100%

0 1 1 5

0 0 0 0

1 2 0 0

440 428 472 352

215 190 225 120

208 186 217 115

139 131 133 180

80% 75% 76% 85%

0 0 0% 0%

-3% -2% -4% -4%

Week 2 Week 3 Week 4 Week 5 Comments

0 1 1 5

1 2 0 0

1

Week 2 Week 3 Week 4 Week 5 Comments

0 0 0 0

0 0 0 0

0 0 0

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Week 2 Week 3 Week 4 Week 5 Comments

100% 100% 100% 100%

100% 100% 100% 100%

4 0 0 0

10 10 8 9

0

0

0

0

0

Comments

will be scheduled for Monday 21st

target, at or below Red range

w target, falls in defined Yellow range

r exceeding target

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Yes Clic Jan

No Watson Feb

IPC Mar

QA Apr

Support May

Jun

Jul

Jul

Oct

Nov

Dec

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