Week-3 Criteria for work loads

House Breakout Plans

In order to ensure maximum familiarity with the facility, it is highly recommended that the Executive Housekeeper personally develop this pictorial representation of every guest room as it is located within the hotel.

This is done by making a line drawing of the guestroom portion of the hotel, showing the relative positions of guestrooms, corridors, service areas etc. And it is called as House Breakout Plan. (Fig. 2-4)

Criteria for Workloads

As the house breakout plan is being created, certain criteria must be established, especially the workload of room attendants.

In some hotels, especially in U.S. average for rooms cleaned per day by one person ranges from 14 to 16 rooms.

But the actual number may range from 13 rooms per day (8 hours shift) to a high of 20 per day, depending upon the “Type and Nature” of the hotel activity.

In resort hotels with many metal surfaces to polish , mirrors to clean, and multiple occupancy guests who sleep in late, the workload of a room attendant may be only 13 rooms per day.

Actually we must note that the criteria for workload of a room attendant should be set by the following factors:

1) Cleanliness and service standards that are determined by the hotel’s top management team.

2) Location and category of the facility (resort hotel, business hotel, holiday village etc.)

3) Size of the guest rooms (larger rooms, rooms with kitchens etc.)

4)Type and condition of the rooms that’ll be assigned to the room attendant. (when the condition of a room left by a guest is beyond the norm, this must also be factored into the workload for the day.)

5) Decoration, furniture and fixture styles of the guest rooms

6) Capacity and the experience state of the staff ( trainee, student or official staff)

In many hotels there are standard rooms, suites, presidential suites, family rooms or other types of guest rooms.

In order to make a fair allocation between the housekeeping employees, we must first estimate the total number of units in hotel property.

As a common acceptance, one unit means one standard guest room, and one standard guest room includes a bedroom plus a bathroom.

1 Standard Room (1 Unit) = 1 bedroom+ 1 bathroom.

On the basis of the hotel’s spesific unit system, we can calculate the total number of units existing in the entire hotel property.

After finding out the hotel units, we can estimate the number of the room attendants that is needed in the housekeeping personnel.

Example: Hotel Smyrni has 104 rooms to sell at the

reception desk. 80 of these rooms are standard rooms, 15 are suites,7 of them are family rooms and 2 of them are presidential suites.

On the basis of following unit system and daily workload criteria , please find out the number of room attendants (including turners) that are needed in the Housekeeping Department.

Unit system 1 standard room = 1 unit1 suit = 1.5 units1 family room = 2.5 units1 presidential suit = 4 unitsDaily workload for each room attendant is 16

rooms.