Week 2 (2) 2007 IS33 IS Failure Cases (cont) 1

COMP3470 IS33 People-Centred Information Systems DevelopmentWeek 2 : Lecture 2

IS Failure Case Studies (cont.)

School of ComputingFACULTY OF Engineering

IS33 IS Failure Cases (cont) 2Week 2 (2) 2007

Homework To be completed before lecture on Wednesday 6th

October: Get this paper from Library’s collection of electronic

journals – Dennis A R, Carte T A and Kelly G G, “Breaking the rules: success and failure in groupware-supported business process reengineering”, in Decision Support Systems, Volume 36, Issue 1 (Sept 2003), pp.31-47, Elsevier Science Publishers B.V.

Write down on a piece of paper a list of ‘people issues’ raised in this article, and bring it to the lecture on 5th October (please ensure it’s legible as you will need to hand it in).

IS33 IS Failure Cases (cont) 3Week 2 (2) 2007

General points on this paper The overall structure

intro; lit. rev. to establish previous/related work; project approach; discuss each of the 4 case studies using a consistent

‘framework’; draw lessons from all 4 case studies (note the use of tables

to summarise analysis) and use a similar ‘framework’ as the one used in lit. rev. for discussion

conclusion

The ‘Method’ used The process of conducting ‘Analysis’

IS33 IS Failure Cases (cont) 4Week 2 (2) 2007

4 BPR case studies Your analysis (homework)? Mine :

very little attention paid to individuals /ordinary folks at the coal face (perhaps the downfall of BPR?)

the importance of having the right involvement (not tokenism)

having the right culture; having the right structure to support change (not just relying on one individual)

the importance of ‘buy-in’ and sharing the vision (whichever direction top-down; or middle-up)

But how did I arrive at these?