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Webinar Series 2018
Social Media for Impact: Communicating Your CommitmentJay Sullivan, Conservation Mentor
Tuesday, November 27, 12-1 pm EST
Who am I?
Founded in January 2014 at Duke University by a group of passionate students interested in social justice and inclusive communities
Intentionally designed to raise awareness about language marginalizing and offensive to particular identities
First installment focused on words and phrases related to gender expression and sexual orientation
Facebook: You Don’t Say? Campaign
Expansion & ReceptionOver 12 unique campaign
expansions, involving 470+ individuals across 6
continents
Current Facebook likes: 19,720
Average Post Reach: ~ 5,000 people
Coverage in most major online publications
Question for the Message Board
What do you want to learn about today for your commitment or
personal project?
Why we communicate
1. Audience building – People who enjoy your content
2. Inform community about your work – Hey, look at us!
3. Fundraise – Help us do more
4. Spark a dialogue – Think about this problem
Poll: What goals do you have?
1. Audience building
2. Inform community about your work
3. Fundraise
4. Spark a dialogue
5. Other/Combination of Multiple
Define GoalsThink backwards from your end state.
Audience building
Start small: Who do I want to see my content and engage with it? Go where people are: Facebook, IG, Twitter, WhatsApp, etc.
Use the platform that corresponds to the audience and style you want to use
Think bigger: How and why will they engage? Interesting topic / Provocative
Community building
Information/News
Events/Updates
Example:• I need more volunteers for my program.Audience building need:• Emails for potential volunteers. Facebook group with all volunteers
to have them sign up.What I need to do:• Table outside the dining hall. Have friends or current participants
recommend 1-2 people to add or approach.
Inform community about your work
More people should know about the awesome things we do
How can I get more coverage? Write an op-ed on my issue or topic
Encourage a campus reporter to come to an event
Put out a press release for a big announcement
Document our work and create content for social media (photos, videos, stories)
Where do people go for news in this community? Campus newspaper
Local publications
National publications
Fundraise
EMAILS. Get someone’s email.
Stories that connect audiences to the problem/solution
Small is beautiful
Define realistic goals
Amplify funding – start with something
Crowdfunding – relies on the snowball effect
Spark a dialogue
Centered on stories and people – approachable
You want people to respond
How can you mirror social media engagement with tangible steps or actions people can take?
What happens once someone sees my awesome content?
NEVER READ COMMENTS
Example: YDS StoriesHow do we go from photo to a full story?
Repost image (a month later): Story/Paragraph written by participant
Communications Strategy
Align goals with activities
Goal 1: Spark discussions on gender identity and sexual orientation on campus.
Hearts & Minds
1. Photo Campaign (Iterate, Planning)
2. Social media and physical posters3. Dialogues/In-person events4. Local/Campus News5. Seek influencers6. Build more coverage7. Unique, natural content sharing8. Repeat & Recycle
Testing
Split testing is a data-driven method of optimizing your marketing to achieve the best goal for your campaign.
Software services now let you split test emails, social media content, brand messaging, surveys, website content, and more.
Define your goal.
• Email signups
• Donations
• Purchases
• Downloads
• Followers
• Event signups
• Webinar signups
Split testing: The CXL Website
50%
www.conservationxlabs.com
50%
Classic testing2276
2489
1938
4145
33
0
10
20
30
40
50
0
500
1000
1500
2000
2500
3000
Text only Image only Text on image
Impressions Engagements
Text on image Image onlyText only
What type of post works best?
The super-simple email funnel
Con X Tech Prize
…
48 email captures3 unsubs
45 remain
4 joined the DMS
36 email captures
0 joined the DMS
11 joined the DMS
GOAL 1: Email CaptureGOAL 2: Sign up for DMS
17,267impressions
257 engagements
Goal: Get people to join our platform
The Digital Makerspace is built for people to collaborate on technology and engineering projects.
Relies on more users and community of experts from various fields.
How do we get more people on the platform from our other channels of engagement?
Conservationx.com (you can check it out!)
The process
0
50
100
150
200
250
300
350
400
Impressions Engagements Email captures Joined the DMS
1.5%
18.7%
22.9%
• How do we create more engagements out of impressions?
• How do we create more email captures out of engagements?
• How do we create more DMS members out of email captures?
Use Social Media & Comms. Well
Automate. Automate. Automate.
Analytics for everything.
Authenticity of content.
Don’t be creepy.
Don’t be annoying.
Your Turn: What ways should I use it?
Take 2 minutes: What is the primary communications goal you have? Post it in the message board.
Examples: We want more people on our platform.
I want more people engaged in volunteering for my project.
We want to raise $1000 for our project.
I want more people to know about my awesome project.
Your Turn: What ways should I use it?
Take 3 minutes: What are three things I can do to reach this goal with my project?
Think about: Capacity/Things I need
Platforms you can use
Messages you might want to push
People/audiences you want to engage
Questions?
Post questions in the message board!
Let’s chat: [email protected]
Happy to talk about your commitment and strategize communications (and anything else!)
Pitch (If time)
Your pitch = Core Idea What you do
What drives you / the problem you solve
How you are unique
Pitches are when you try to convince someone of something
20% of your pitch carries 80% of its importance
Exercise: Your idea in 30 seconds
15 seconds: The problem
15 seconds: Your solution
Now try your idea in 10 seconds!