WEBINAR

Optimize Your Manufacturing Operations with Document and Workflow Automation

CAPTURE, PROCESS, SIGNAdobe Amplified Webinar - Manufacturing

INDUSTRY TRENDS

Solve customer problems by providing the right information and solutions

4

of B2B site activity is focused on researching or accessing information

IDC InfoBrief, Proving the Value of Digital Asset ManagementForrester, Benchmark Your B2B Content Marketing Strategy And Maturity

70%

Experience is the battleground for B2B

50% YOUNGER

B2B researchers are millennials who spend half their day on their mobile device.Source: Google/Millward Brown B2B Study

92% DIGITALB2B buyers who leverage digital to make decisions andprefer to complete purchase online.Source: Forrester B2B Buying & Selling

High-tech B2B leaders that broadly transform their customer experience programs achieve:

▪ Higher customer and employeesatisfaction scores

▪ Revenue growth of 10%-15%

▪ Reductions of 10%-20% in cost-to-serve

Source: McKinsey

10-15% GROWTH

B2B digital leaders drive five times more revenue growth than their peers.Source: McKinsey

5x REVENUE

SECTIONTITLE

IN 2016 MILLENIALS OVERTOOK BOOMERS AS AMERICA’S

LARGEST WORKING GENERATION

CHANGING OF THE GUARD

Digital Self-Service

Information & Transparency

Build and manage omnichannel commerce experiences without IT reliance

B2B buyers are utilizing a wider range of touch points and resources to assist with their purchases

9

75 73

54 54

4238 35

0

10

20

30

40

50

60

70

80

It is crucial to maintain context throughout omnichannel experiences, but recognize that not all devices are created equal. Each device plays a unique role in the choreographed omnichannel experience

Creating and managing rich omnichannel experiences is increasingly challenging

THE DIGITAL CORNER

DIGITAL TRANSFORMATION

– AKA THE DIGITAL

CORNER

• Consumer expectation is driving demand on a scale

we’ve never seen

• Digital transformation on the front end

• CMS

• DAMs

• Etc.

• What about the back end?

12

CRISIS

MANAGED CRISIS

ACCELERATION

Failing to see the digital corner

coming will result in crisis. This has

bankrupted companies.

Managing the crisis is a reactive

approach that will see your

competition leapfrog you

Use digital solutions as a platform

for accelerated growth to change

the way you interact with

customers

CONSIDER THE

OPTIONS – What is the

Competition Doing?

Adobe’s End to End Differentiator – Capture, Process, Sign

13

Onboarding

Customer

Your Organization

Eligibility,Applications, Signatures

User CentricData Centric

Process applications, manage exceptions; notify

Notice updates, account change forms, DORs,

Contracts

Change Account Details, Claims &

Reimbursements

Deliver scheduled or on-demand emails, letters

Process Change Request, HR Forms & Documents

Deliver enrollment forms, document of record

Enrollment Communications ServicingAwareness

In-person processing is 42x more costly than digital*It costs $55 more to open an account in-branch vs online**

End User

AEM Forms & Adobe Sign

An enterprise form and document experience layer

AEM Forms & Adobe Sign – Solution Layer

CRM

System

ECM

System

EHR

System

ERP

System

Computer Tablet Phone Paper

Customer Communications

Adobe Sign

FINDING THE

SWEET SPOT

• Cost Savings – Hard Costs

• Time to Market or Time to

Value

• Deployment

• MVPs

• Licensing – Building Blocks

• Collaborating between

Document Cloud and

Marketing Cloud

• 1+1=3

• Don’t get left behind

© 2017 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential.

Trials Manufacturing Distribution

• R&D documentation• Quality inspections• Trial enrollment• Patient consent forms• Man. trial protocol• Investigational new drug filings (INDs)• New drug applications (NDAs)

• Electronic batch records• Lot traceability• Recall notifications• Incident reporting• Adverse event reporting• Safety inspections

• Sales contracts• Order processing• Partnership programs• Chain of custody• Sample management• Patient assistance programs• Field service reports

Legal & Compliance Procurement Human Resources

• Standard operating procedures (SOPs)• Nondisclosure agreements (NDAs)• Patent submissions• Audits• Outside counsel agreements• Internal compliance • Trademark registrations

• RFPs and bid packages• Purchase Orders• Master Service Agreements• Vendor onboarding• Renewal agreements• Invoices• Supplier contracts

• Candidate recruitment• New hire onboarding• Contractor agreements• Policy acknowledgements• Training compliance• Benefits enrollment• Compensation agreements

Use Cases: how Adobe Forms & Sign helps

© 2018 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 17

San Francisco Tax consolidates and standardizes citizen tax services

1. Multiple portals & forms required for citizens to view & schedule payments

2. Missed and late payments resulted in unpredictable and decreased tax revenues

3. Manual taxpayer communications added to administrative burden

Business Challenge Business Solution Key Benefits

1. 50% time savings in creating and sending property tax bills

2. 10% increase in online portal usage and shift to cost-efficient digital channels

3. Reduction in office visits, late fees, and waiver requests

1. Consolidated portal to offer outstanding digital taxpayer experience

2. Automated workflows and interactions to limit internal overhead

3. Automated communications with complete, relevant, and timely information

San Francisco Tax

© 2018 Adobe Systems Incorporated. All Rights Reserved. Adobe Confidential. 18

Investitionsbank Berlin digitizes services, cuts processing time in half

1. Achieve a paperless, self-service loan application process

2. Eliminate browser incompatibilities and manual data validation

3. Integrate to existing backend systems (SAP, SharePoint, CRM)

Business Challenge Business Solution Key Benefits

1. Reduced processing time for applications by more than 50%

2. Time to create a form reduced from half a day to 5 minutes

3. Over 50 forms online in less than 1 year

4. Time to receive a real estate loan reduced from 60 days to 10 days

1. Combined 12 separate form processes into one self-service, mobile-friendly digital form

2. Designed forms that dynamically adapt, providing only relevant information and questions

3. Centralized system for administering forms and integrations to back-end systems

DEMO