WebEx Service Manager - University of Floridaprod-apache.erp.ufl.edu/implementation/teams/it/WebExServiceMgr... · TECHNICAL DATA AND COMPUTER SOFTWARE CLAUSE AT DFARS 252.227-7013,

7/8/2003: WebEx Communications Inc. Supplemental Installation Documentation

WebEx Service Manager Supplemental Installation Documentation

Copyright WebEx Communications, Inc. reserves the right to make changes in the information contained in this publication without prior notice. The reader should in all cases consult WebEx Communications, Inc. to determine whether any such changes have been made. COPYRIGHT © 1997-2003 BY WEBEX COMMUNICATION, INC. ALL RIGHTS RESERVED. UNPUBLISHED – RIGHTS RESERVED UNDER THE COPYRIGHTS LAW OF THE UNITED STATES. USE OF A COPYRIGHT NOTICE IS PRECAUTIONARY ONLY AND DOES NOT IMPLY PUBLICATION OR DISCLOSURE. OTHER PRODUCT OR BRAND NAMES ARE TRADEMARKS OR REGISTERED TRADEMARKS OF THERE RESPECTIVE HOLDERS. THIS DOCUMENT CONTAINS PROPRIETARY AND CONFIDENTIAL INFORMATION OF WEBEX COMMUNICATIONS, INC. AND/OR ITS SUPPLIERS. USE, DISCLOSURE, OR REPRODUCTION IS PROHIBITED WITHOUT THE PRIOR EXPRESS WRITTEN PERMISSION OF WEBEX COMMUNICATIONS, INC. RESTRICTED RIGHTS LEGEND. USE, DUPLICATION, OR DISCLOSURE BY THE GOVERNMENT IS SUBJECT TO RESTRICTIONS AS SET FORTH IN SUBPARAGRAPH (C)(1)(ii) OF THE RIGHTS IN TECHNICAL DATA AND COMPUTER SOFTWARE CLAUSE AT DFARS 252.227-7013, RIGHTS IN TECHNICAL DATA AND COMPUTER SOFTWARE (OCTOBER 1998).

WebEx Communications, Inc. 307 West Tasman Drive San Jose, CA 95134 Toll-free: 877-50-WebEx Tel: 408-435-7000 Fax: 408-435-7004 http://www.webex.com [email protected]

7/8/2003: WebEx Communications Inc. Supplemental Installation Documentation

INTRODUCTION ............................................................................................................. 3 AUTO INSTALLATION DIRECTORY STRUCTURE ............................................................ 4

Application Installation Directory .......................................................................... 4 System Installation Directory .............................................................................. 4

AUTO INSTALLATION REGISTRY STRUCTURE............................................................... 5 HKEY_CLASSES_ROOT...................................................................................... 5 HKEY_LOCAL_MACHINE .................................................................................... 6

WEBEX MSI BASIC STRUCTURE..................................................................................... 7 WEBEX MSI STRUCTURE – INTERNET EXPLORER ......................................................... 8 WEBEX MSI STRUCTURE – NETSCAPE NAVIGATOR .................................................... 10 MANUAL INSTALLATION DIRECTORY STRUCTURE ..................................................... 12

Application Installation Directory .........................................................................12 System Installation Directory .............................................................................12

MANUAL INSTALLATION REGISTRY STRUCTURE........................................................ 13 HKEY_CLASSES_ROOT.....................................................................................13 HKEY_CURRENT_USER ....................................................................................15 HKEY_LOCAL_MACHINE ...................................................................................15

INSTALLING THE WEBEX SERVICE MANAGER............................................................. 18 Instructions: (1) Local Machine Manual Installation (Single Machine) .............................18 Instructions: (2) Managing an existing WebEx Service Manager installation (Single Machine) 23 Instructions: (3) Customizing the WebEx Service Manager (Single Machine) ....................27 Instructions: (4) Working with the Windows Installer command switches (Single Machine)...28

MSI PACKAGE EDITING ............................................................................................... 30 WEBEX SERVICE MANAGER CUSTOMIZATION ............................................................ 31

Registry Installation Customizations .....................................................................31 AutoUpdate ..................................................................................................32 AlwaysConnect ..............................................................................................32 ConnectMsg..................................................................................................33 Install .........................................................................................................33 NsInstall ......................................................................................................33

KNOWN ISSUES ........................................................................................................... 34 APPENDIX A ................................................................................................................. 37

Complete Registry Structure ..............................................................................37 MSI Naming Convention and Download Location .....................................................44

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7/8/2003: WebEx Communications Inc. Supplemental Installation Documentation 3

INTRODUCTION SECTION 1: INTRODUCTION

INTRODUCTION The following documentation provides supplemental information about the installation of the WebEx Service Manager software on the Windows platform. It contains detailed information about the auto installation process, installation directories and registry structure. It contains detailed information about the manual installation process, installation directories and registry structure. It contains details about the installation customizations and instructions on some of the ways to use the manual installation process.

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AUTO INSTALLTION DIRECTORY STRUCTURE SECTION 2: AUTO INSTALLATION

AUTO INSTALLATION DIRECTORY STRUCTURE Application Installation Directory

Windows 9x

ActiveX $:\Windows\Downloaded Program Files\WebEx Internet Explorer Java $:\Program Files\WebEx\ Au

to

Netscape Navigator Java $:\Program Files\Netscape\Communicator\Program\Plugins\WebEx

Windows NT

ActiveX $:\Winnt\Downloaded Program Files\WebEx Administrator $:\Program Files\WebEx\

$:\Winnt\Profiles\<profile>\Local Settings\Application Data\WebEx\WebEx Internet Explorer

Java Non-Administrator

$:\Winnt\Profiles\<profile>\WebEx\WebEx

Auto

Netscape Navigator Java $:\Program Files\Netscape\Communicator\Program\Plugins\WebEx

Windows 2000/XP

ActiveX $:\Winnt\Downloaded Program Files\WebEx Administrator $:\Program Files\WebEx\

$:\Documents and Settings\<profile>\Local Settings\Application Data\WebEx\WebEx $:\Documents and Settings\<profile>\Application Data\WebEx\WebEx

Internet Explorer Java

Non-Administrator $:\Documents and Settings\<profile>\WebEx\WebEx

Auto

Netscape Navigator Java $:\Program Files\Netscape\Communicator\Program\Plugins\WebEx System Installation Directory

Windows 9x $:\%System%\system $:\%System%\system32 $:\%System%\system32\drivers Windows NT Administrator

Only $:\%System%\system32\drivers\w32x86 $:\%System%\system32\drivers $:\%System%\system32\drivers

Auto

All browsers All Auto Installation Methods

Windows 2000/XP

Administrator Only

$:\%System%\system32\drivers\w32x86

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AUTO INSTALLTION REGISTRY STRUCTURE SECTION 2: AUTO INSTALLATION

AUTO INSTALLATION REGISTRY STRUCTURE HKEY_CLASSES_ROOT

Registry Hive and Registry Key Entry Type Default Setting Function Supported Service Browser

HKEY_CLASSES_ROOT\CLSID {32E26FD9-F435-4A20-A561-35D4B987CFDC} Key WebexUCFObject Class UCF technology MC/TC/EC All {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} Key GpcContainer Class WebEx ActiveX control ALL SERVICES All

HKEY_CLASSES_ROOT\Interface {77BD6840-0BF2-11D4-ABA7-0060082AA75C} Key _DGpcEvent WebEx ActiveX control ALL SERVICES All {A971D76B-B361-45B6-951B-AE4C7785FD8A} Key IWebexUCFObject UCF technology MC/TC/EC All {E06E2E98-0AA1-11D4-ABA6-0060082AA75C} Key IGpcContainer WebEx Active control ALL SERVICES All

HKEY_CLASSES_ROOT\TypeLib {0D8D8620-EB6C-4202-AA93-5E1F3CEB3ABC} Key UCF technology MC/TC/EC All {E06E2E8A-0AA1-11D4-ABA6-0060082AA75C} Key GPC type library WebEx ActiveX control ALL SERVICES All

HKEY_CLASSES_ROOT .ucf Key Universal Communication Format File association ALL SERVICES All GpcContainer.GpcContainer Key GpcContainer Class WebEx ActiveX control ALL SERVICES All GpcContainer.GpcContainer.1 Key GpcContainer Class WebEx ActiveX control ALL SERVICES All Universal Communication Format Key Universal Communication Format UCF technology ALL SERVICES All WebexUCFObject.WebexUCFObject Key WebexUCFObject Class UCF technology MC/TC/EC All WebexUCFObject.WebexUCFObject. Key WebexUCFObject Class UCF technology MC/TC/EC All

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AUTO INSTALLTION REGISTRY STRUCTURE SECTION 2: AUTO INSTALLATION

HKEY_LOCAL_MACHINE


HKEY_LOCAL_MACHINE\SOFTWARE\ActiveTouch\Deinstall\InternetExplorer\WebEx 320 Key Stores string values of all client libraries for uninstall based on Service Manager auto installation All

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID {32E26FD9-F435-4A20-A561-35D4B987CFDC} Key WebexUCFObject Class UCF technology MC/TC/EC All {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} Key GpcContainer Class ActiveX control ALL SERVICES All

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface {77BD6840-0BF2-11D4-ABA7-0060082AA75C} Key _DGpcEvent ActiveX control ALL SERVICES All {A971D76B-B361-45B6-951B-AE4C7785FD8A} Key IWebexUCFObject UCF technology MC/TC/EC All {E06E2E98-0AA1-11D4-ABA6-0060082AA75C} Key IGpcContainer Active control ALL SERVICES All

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib {0D8D8620-EB6C-4202-AA93-5E1F3CEB3ABC} Key UCF library association and location MC/TC/EC All {E06E2E8A-0AA1-11D4-ABA6-0060082AA75C} Key GPC type library ActiveX control ALL SERVICES All

HKEY_LOCAL_MACHINE\SOFTWARE\Classes .ucf Key Universal Communication Format File association MC/TC/EC All GpcContainer.GpcContainer Key GpcContainer Class ActiveX control ALL SERVICES All GpcContainer.GpcContainer.1 Key GpcContainer Class ActiveX control ALL SERVICES All Universal Communication Format Key Universal Communication Format UCF technology MC/TC/EC All WebexUCFObject.WebexUCFObject Key WebexUCFObject Class UCF technology MC/TC/EC All WebexUCFObject.WebexUCFObject.1 Key WebexUCFObject Class UCF technology MC/TC/EC All

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} Key ActiveX Component Location and other information ALL SERVICES Internet Explorer

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\ModuleUsage C:/WINNT/Downloaded Program Files/ieatgpc.dll Key Stores ActiveX control resource location ALL SERVICES Internet Explorer

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\SharedDlls All WebEx Service Manager libraries will be listed within this key.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall ActiveTouchMeetingClient Key Add/Remove Programs and uninstaller information ALL SERVICES All

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WEBEX MSI BASIC STRUCTURE SECTION 3: MANUAL INSTALLATION

WEBEX MSI BASIC STRUCTURE Feature 1: Application (required) Child Feature 1: Chat (optional) Child Feature 2: Poll (optional) Child Feature 3: Video (optional) Child Feature 4: Audio (optional) Child Feature 5: File Transfer (optional) Child Feature 6: Record (optional) Child Feature 7: VOIP (optional)

(TrainingCenter and EventCenter only) Child Feature 8: QA (optional)

(SupportCenter only) Child Feature 9: Remote Printing (optional) Feature 2: Common (required) Child Feature 1: Common Share (required) Child Feature 2: Presentation Share (required) Child Feature 3: Application Share (required) Child Feature 4: System (required) Feature 3: Service Manager (required) Feature 4: Document Loader (optional)

10:13 AM


WEBEX MSI STRUCTURE – INTERNET EXPLORER SECTION 3: MANUAL INSTALLATION

WEBEX MSI STRUCTURE – INTERNET EXPLORER The WebEx Service Manager MSI package for Internet Explorer is structured with the following features and components. Internet Explorer Feature: Application

Child Feature: Chat MeetingCenter TrainingCenter EventCenter SupportCenter atlchat.dll chatk2.dll atlchat.dll atlchat.dll

Child Features: Poll MeetingCenter TrainingCenter EventCenter SupportCenter atpoll.dll atpollk2.dll atpoll.dll check.gif check3.gif

Child Feature: Video MeetingCenter TrainingCenter EventCenter SupportCenter atvideo.dll atvidk2.dll atvideo.dll atvideo.dll Child Feature: Audio MeetingCenter TrainingCenter EventCenter SupportCenter ataudio.dll ataudio.dll ataudio.dll ataudio.dll Child Feature: File Transfer MeetingCenter TrainingCenter EventCenter SupportCenter atfilesr.dll atfilesr.dll atfilesr.dll atfilesp.dll rafilesp.dll Child Feature: Record MeetingCenter TrainingCenter EventCenter SupportCenter

atrecply.dll atrecply.dll atrecply.dll atrecply.dll atrpui.dll atrpui.dll atrpui.dll atrpui.dll atauthor.exe atauthor.exe atauthor.exe atauthor.exe Child Feature: VOIP MeetingCenter TrainingCenter EventCenter SupportCenter

atlms.dll atlmsk2.dll atlms.dll audio.gsm audio.gsm audio.gsm audio.gsm

Child Feature: QA MeetingCenter TrainingCenter EventCenter SupportCenter qactrl.dll atqa.dll

Child Feature: Remote Printing MeetingCenter TrainingCenter EventCenter SupportCenter

atprtses.dll atp159nt.dll

Feature: Common MeetingCenter TrainingCenter EventCenter SupportCenter atgpcdec.dll atgpcdec.dll atgpcdec.dll atgpcdec.dll atgpcext.dll atgpcext.dll atgpcext.dll atgpcext.dll gpc2k.ini gpc2k.ini gpc2k.ini gpc2k.ini gpc95.ini gpc95.ini gpc95.ini gpc95.ini gpcnt.ini gpcnt.ini gpcnt.ini gpcnt.ini ieatgpc.dll ieatgpc.dll ieatgpc.dll ieatgpc.dll ieatgpc.inf ieatgpc.inf ieatgpc.inf ieatgpc.inf atcarmcl.dll atcarmcl.dll atcarmcl.dll atcarmcl.dll atmemmgr.dll atmemmgr.dll atmemmgr.dll atmemmgr.dll atnetext.dll atnetext.dll atnetext.dll atnetext.dll attp.dll attp.dll attp.dll attp.dll atres.dll atres.dll atres.dll atres.dll raurl.dll raurl.dll raurl.dll atmgr.exe atmgr.exe atmgr.exe atmgr.exe atcliun.exe atcliun.exe atcliun.exe atcliun.exe atwbxdet.dll atwbxdet.dll atwbxdet.dll atwbxdet.dll Child Feature: Common Share MeetingCenter TrainingCenter EventCenter SupportCenter

atjpeg60.dll atjpeg60.dll atjpeg60.dll atjpeg60.dll atpack.dll atpack.dll atpack.dll atpack.dll atpacko.dll atpacko.dll atpacko.dll

10:13 AM


WEBEX MSI STRUCTURE – INTERNET EXPLORER SECTION 3: MANUAL INSTALLATION

Child Feature: Presentation Share MeetingCenter TrainingCenter EventCenter SupportCenter

atcapdoc.drv atcapdoc.drv atcapdoc.drv atcapdoc.drv atdocvu.dll atdocvu.dll atdocvu.dll atdocvu.dll atpcap16.dll atpcap16.dll atpcap16.dll atpcap16.dll atpcap95.dll atpcap95.dll atpcap95.dll atpcap95.dll atpcapnt.dll atpcapnt.dll atpcapnt.dll atsyncvd.dll atexpctl.dll atinet.dll atplayim.dll atwebctl.dll cnvtata.dll cnvtata.dll cnvtata.dll atshell.exe atshell.exe atshell.exe atshell.exe webex.ppa webex.ppa webex.ppa webex.ppa atucfext.dll atucfext.dll atucfext.dll atucfobj.dll atucfobj.dll atucfobj.dll atstmget.dll

Child Feature: Application Share MeetingCenter TrainingCenter EventCenter SupportCenter

atfsdos.vxd atfsdos.vxd atfsdos.vxd atfsdos.vxd atplaykb.vxd atplaykb.vxd atplaykb.vxd atplaykb.vxd atnt40k.sys atnt40k.sys atnt40k.sys atnt40k.sys atas32.dll atas32.dll atas32.dll atas32.dll atas9516.dll atas9516.dll atas9516.dll atas9516.dll Atas9532.dll atas9532.dll atas9532.dll atas9532.dll atasanot.exe atasanot.exe atasanot.exe atasanot.exe

atasctrl.dll atasctrl.dll atasctrl.dll atasctrl.dll atasnt40.dll atasnt40.dll atasnt40.dll atasnt40.dll atkbctl.dll atkbctl.dll atkbctl.dll atkbctl.dll Child Feature: System MeetingCenter TrainingCenter EventCenter SupportCenter

msvcrt.dll msvcrt.dll msvcrt.dll msvcrt.dll dmcolor.dll dmcolor.dll dmcolor.dll dmcolor.dll iconlib.dll iconlib.dll iconlib.dll iconlib.dll

Feature: Service Manager MeetingCenter TrainingCenter EventCenter SupportCenter webexmgr.dll wbxmgrk2.dll wbxmgrec.dll atsc3cli.dll atmsger.exe at4oem.dll atresk2.dll atocres.dll

Feature: Document Loader MeetingCenter TrainingCenter EventCenter SupportCenter

stdnames.gpd stdnames.gpd stdnames.gpd stdnames.gpd unidrv.dll unidrv.dll unidrv.dll unidrv.dll unidrvui.dll unidrvui.dll unidrvui.dll unidrvui.dll unires.dll unires.dll unires.dll unires.dll atpdrvnt.dll atpdrvnt.dll atpdrvnt.dll atpdrvnt.dll atprint.dll atprint.dll atprint.dll atprint.dll atprintg.gpd atprintg.gpd atprintg.gpd atprintg.gpd rasdd.dll rasdd.dll rasdd.dll rasdd.dll rasddui.dll rasddui.dll rasddui.dll rasddui.dll atshin.exe atshin.exe atshin.exe atshin.exe

10:13 AM


WEBEX MSI STRUCTURE – NETSCAPE NAVIGATOR SECTION 3: MANUAL INSTALLATION

WEBEX MSI STRUCTURE – NETSCAPE NAVIGATOR The WebEx Service Manager MSI package for Netscape Navigator is structured with the following features and components. Due to the various versions of Netscape Navigator, the MSI package is designed with a unique installation methodology. If there is a default Netscape Navigator browser installation on the target machine, the WebEx Service Manager MSI package will automatically be installed for that specific Netscape Navigator version. However, if multiple versions of Netscape Navigator exist and there is no default Netscape Navigator browser installation, then the MSI package will automatically be installed for all Netscape Navigator versions on the target machine. Netscape Navigator Feature: Application

Child Feature: Chat MeetingCenter TrainingCenter EventCenter SupportCenter atlchat.dll chatk2.dll atlchat.dll atlchat.dll

Child Feature: Poll MeetingCenter TrainingCenter EventCenter SupportCenter atpoll.dll atpollk2.dll atpoll.dll check.gif check3.gif

Child Feature: Video MeetingCenter TrainingCenter EventCenter SupportCenter atvideo.dll atvidk2.dll atvideo.dll atvideo.dll Child Feature: Audio MeetingCenter TrainingCenter EventCenter SupportCenter ataudio.dll ataudio.dll ataudio.dll ataudio.dll Child Feature: File Transfer MeetingCenter TrainingCenter EventCenter SupportCenter atfilesr.dll atfilesr.dll atfilesr.dll atfilesp.dll rafilesp.dll Child Feature: Record MeetingCenter TrainingCenter EventCenter SupportCenter

atrecply.dll atrecply.dll atrecply.dll atrecply.dll atrpui.dll atrpui.dll atrpui.dll atrpui.dll atauthor.exe atauthor.exe atauthor.exe atauthor.exe

Child Feature: VOIP MeetingCenter TrainingCenter EventCenter SupportCenter

atlms.dll atlmsk2.dll atlms.dll audio.gsm audio.gsm audio.gsm audio.gsm Child Feature: QA MeetingCenter TrainingCenter EventCenter SupportCenter qactrl.dll atqa.dll

Child Feature: Remote Printing MeetingCenter TrainingCenter EventCenter SupportCenter

atprtses.dll atp159nt.dll

Feature: Common MeetingCenter TrainingCenter EventCenter SupportCenter atgpcdec.dll atgpcdec.dll atgpcdec.dll atgpcdec.dll atgpcext.dll atgpcext.dll atgpcext.dll atgpcext.dll gpc2k.ini gpc2k.ini gpc2k.ini gpc2k.ini gpc95.ini gpc95.ini gpc95.ini gpc95.ini gpcnt.ini gpcnt.ini gpcnt.ini gpcnt.ini npatgpc.dll npatgpc.dll npatgpc.dll npatgpc.dll atcarmcl.dll atcarmcl.dll atcarmcl.dll atcarmcl.dll atmemmgr.dll atmemmgr.dll atmemmgr.dll atmemmgr.dll atnetext.dll atnetext.dll atnetext.dll atnetext.dll attp.dll attp.dll attp.dll attp.dll atres.dll atres.dll atres.dll atres.dll

10:13 AM


WEBEX MSI STRUCTURE – NETSCAPE NAVIGATOR SECTION 3: MANUAL INSTALLATION

raurl.dll raurl.dll raurl.dll atmgr.exe atmgr.exe atmgr.exe atmgr.exe atcliun.exe atcliun.exe atcliun.exe atcliun.exe atwbxdet.dll atwbxdet.dll atwbxdet.dll atwbxdet.dll Child Feature: Common Share MeetingCenter TrainingCenter EventCenter SupportCenter

atjpeg60.dll atjpeg60.dll atjpeg60.dll atjpeg60.dll atpack.dll atpack.dll atpack.dll atpack.dll atpacko.dll atpacko.dll atpacko.dll Child Feature: Presentation Share MeetingCenter TrainingCenter EventCenter SupportCenter

atcapdoc.drv atcapdoc.drv atcapdoc.drv atcapdoc.drv atdocvu.dll atdocvu.dll atdocvu.dll atdocvu.dll atpcap16.dll atpcap16.dll atpcap16.dll atpcap16.dll atpcap95.dll atpcap95.dll atpcap95.dll atpcap95.dll atpcapnt.dll atpcapnt.dll atpcapnt.dll atsyncvd.dll atexpctl.dll atinet.dll atplayim.dll atwebctl.dll cnvtata.dll cnvtata.dll cnvtata.dll atshell.exe atshell.exe atshell.exe atshell.exe webex.ppa webex.ppa webex.ppa webex.ppa atucfext.dll atucfext.dll atucfext.dll atucfobj.dll atucfobj.dll atucfobj.dll atstmget.dll

Child Feature: Application Share MeetingCenter TrainingCenter EventCenter SupportCenter

atfsdos.vxd atfsdos.vxd atfsdos.vxd atfsdos.vxd atplaykb.vxd atplaykb.vxd atplaykb.vxd atplaykb.vxd atnt40k.sys atnt40k.sys atnt40k.sys atnt40k.sys atas32.dll atas32.dll atas32.dll atas32.dll atas9516.dll atas9516.dll atas9516.dll atas9516.dll atas9532.dll atas9532.dll atas9532.dll atas9532.dll atasanot.exe atasanot.exe atasanot.exe atasanot.exe

atasctrl.dll atasctrl.dll atasctrl.dll atasctrl.dll atasnt40.dll atasnt40.dll atasnt40.dll atasnt40.dll atkbctl.dll atkbctl.dll atkbctl.dll atkbctl.dll Child Feature: System MeetingCenter TrainingCenter EventCenter SupportCenter

msvcrt.dll msvcrt.dll msvcrt.dll msvcrt.dll dmcolor.dll dmcolor.dll dmcolor.dll dmcolor.dll iconlib.dll iconlib.dll iconlib.dll iconlib.dll

Child Feature: Service Manager MeetingCenter TrainingCenter EventCenter SupportCenter webexmgr.dll wbxmgrk2.dll wbxmgrec.dll atsc3cli.dll atmsger.exe at4oem.dll atresk2.dll atocres.dll

Child Feature: Document Loader MeetingCenter TrainingCenter EventCenter SupportCenter

stdnames.gpd stdnames.gpd stdnames.gpd stdnames.gpd unidrv.dll unidrv.dll unidrv.dll unidrv.dll unidrvui.dll unidrvui.dll unidrvui.dll unidrvui.dll unires.dll unires.dll unires.dll unires.dll atpdrvnt.dll atpdrvnt.dll atpdrvnt.dll atpdrvnt.dll atprint.dll atprint.dll atprint.dll atprint.dll atprintg.gpd atprintg.gpd atprintg.gpd atprintg.gpd rasdd.dll rasdd.dll rasdd.dll rasdd.dll rasddui.dll rasddui.dll rasddui.dll rasddui.dll atshin.exe atshin.exe atshin.exe atshin.exe

10:13 AM


MANUAL INSTALLATION DIRECTORY STRUCTURE SECTION 3: MANUAL INSTALLATION

MANUAL INSTALLATION DIRECTORY STRUCTURE Application Installation Directory

Internet Explorer $:\Program Files\WebEx\WebEx\<Service Number>

Man

ual

Windows Installer Service MSI

Netscape Navigator $:\Netscape\Program\Plugins\WebEx\<Service Number>

System Installation Directory

Windows 9x $:\%System%\system $:\%System%\system32 $:\%System%\system32\drivers Windows NT $:\%System%\system32\drivers\w32x86 $:\%System%\system32\drivers $:\%System%\system32\drivers

Man

ual

Windows Installer Service MSI

Windows 2000/XP $:\%System%\system32\drivers\w32x86

10:13 AM


MANUAL INSTALLATION REGISTRY STRUCTURE SECTION 3: MANUAL INSTALLATION

MANUAL INSTALLATION REGISTRY STRUCTURE At the time of installation, the following registry keys are created. HKEY_CLASSES_ROOT


HKEY_CLASSES_ROOT\CLSID {32E26FD9-F435-4A20-A561-35D4B987CFDC} Key WebexUCFObject Class UCF technology MC/TC/EC All {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} Key GpcContainer Class WebEx ActiveX control ALL SERVICES All

HKEY_CLASSES_ROOT\Installer\Features 8842BA2FFB0AB9A4899A8AC82FF02DFF Key Globally Unique ID for each MSI installation package MC Internet Explorer 2E2D21E216CC12C4C92622AE5F06FA51 Key Globally Unique ID for each MSI installation package MC Netscape Navigator 6B0FD17A0A45265469EA5886A4973D2E Key Globally Unique ID for each MSI installation package TC Internet Explorer 6E847CF82E1A8D440A2BC64A0CE31B16 Key Globally Unique ID for each MSI installation package TC Netscape Navigator 835557A9E34497049830F8299EACE760 Key Globally Unique ID for each MSI installation package EC Internet Explorer 08B6683F8364B3848AC0EA64EF1AEB44 Key Globally Unique ID for each MSI installation package EC Netscape Navigator 5350A4D50A5B84448A1AA133EF0A6433 Key Globally Unique ID for each MSI installation package SC Internet Explorer B7FDB892B54BFE7478AF6D16648E4E7C Key Globally Unique ID for each MSI installation package SC Netscape Navigator

HKEY_CLASSES_ROOT\Installer\Products 8842BA2FFB0AB9A4899A8AC82FF02DFF Key Globally Unique ID for each MSI installation package MC Internet Explorer 2E2D21E216CC12C4C92622AE5F06FA51 Key Globally Unique ID for each MSI installation package MC Netscape Navigator 6B0FD17A0A45265469EA5886A4973D2E Key Globally Unique ID for each MSI installation package TC Internet Explorer 6E847CF82E1A8D440A2BC64A0CE31B16 Key Globally Unique ID for each MSI installation package TC Netscape Navigator 835557A9E34497049830F8299EACE760 Key Globally Unique ID for each MSI installation package EC Internet Explorer 08B6683F8364B3848AC0EA64EF1AEB44 Key Globally Unique ID for each MSI installation package EC Netscape Navigator 5350A4D50A5B84448A1AA133EF0A6433 Key Globally Unique ID for each MSI installation package SC Internet Explorer B7FDB892B54BFE7478AF6D16648E4E7C Key Globally Unique ID for each MSI installation package SC Netscape Navigator

10:13 AM



HKEY_CLASSES_ROOT\Installer\UpgradesCodes D246995CF3A71534DA5CB21A176B54E1 Key Globally Unique ID for each MSI installation package MC Internet Explorer 3BC45828D74C0514BABB06EE00F53F31 Key Globally Unique ID for each MSI installation package MC Netscape Navigator C05B380DC4877F94E8A47CF19822B0EE Key Globally Unique ID for each MSI installation package TC Internet Explorer 0B2493237E5EE4A4FA4080E77F396F2A Key Globally Unique ID for each MSI installation package TC Netscape Navigator 016B9AFBAD97A2A4EB547B7271F949C2 Key Globally Unique ID for each MSI installation package EC Internet Explorer C277990CCAB808246865EB836F2EBDB4 Key Globally Unique ID for each MSI installation package EC Netscape Navigator D2EFAF92BE43E82438404ECB2CD44D37 Key Globally Unique ID for each MSI installation package SC Internet Explorer EF59E1F1346749E45907044D5778E1E5 Key Globally Unique ID for each MSI installation package SC Netscape Navigator

HKEY_CLASSES_ROOT\Interface {77BD6840-0BF2-11D4-ABA7-0060082AA75C} Key _DGpcEvent WebEx ActiveX control ALL SERVICES All {A971D76B-B361-45B6-951B-AE4C7785FD8A} Key IWebexUCFObject UCF technology MC/TC/EC All {E06E2E98-0AA1-11D4-ABA6-0060082AA75C} Key IGpcContainer WebEx Active control ALL SERVICES All

HKEY_CLASSES_ROOT\TypeLib {0D8D8620-EB6C-4202-AA93-5E1F3CEB3ABC} Key UCF technology MC/TC/EC All {E06E2E8A-0AA1-11D4-ABA6-0060082AA75C} Key GPC type library WebEx ActiveX control MC/EC/TC/SC All

HKEY_CLASSES_ROOT GpcContainer.GpcContainer Key GpcContainer Class WebEx ActiveX control ALL SERVICES All GpcContainer.GpcContainer.1 Key GpcContainer Class WebEx ActiveX control ALL SERVICES All WebexUCFObject.WebexUCFObject Key WebexUCFObject Class UCF technology MC/TC/EC All WebexUCFObject.WebexUCFObject.1 Key WebexUCFObject Class UCF technology MC/TC/EC All

10:13 AM



HKEY_CURRENT_USER

HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Devices ActiveTouch Document Loader String <winspool;Port> Stores WebEx virtual printer information MC/TC/EC All HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\PrinterPorts ActiveTouch Document Loader String <winspool;Port> Stores WebEx virtual printer information MC/TC/EC All

HKEY_LOCAL_MACHINE


HKEY_CURRENT_USER \SOFTWARE\WebEx\UCF TMP_FILE_REF Key UCF Technology MC/TC/EC All


HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID {32E26FD9-F435-4A20-A561-35D4B987CFDC} Key WebexUCFObject Class UCF technology MC/TC/EC All {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} Key GpcContainer Class ActiveX control MC/TC/EC All

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features 8842BA2FFB0AB9A4899A8AC82FF02DFF Key Globally Unique ID for each MSI installation package MC Internet Explorer 2E2D21E216CC12C4C92622AE5F06FA51 Key Globally Unique ID for each MSI installation package MC Netscape Navigator 6B0FD17A0A45265469EA5886A4973D2E Key Globally Unique ID for each MSI installation package TC Internet Explorer 6E847CF82E1A8D440A2BC64A0CE31B16 Key Globally Unique ID for each MSI installation package TC Netscape Navigator 835557A9E34497049830F8299EACE760 Key Globally Unique ID for each MSI installation package EC Internet Explorer 08B6683F8364B3848AC0EA64EF1AEB44 Key Globally Unique ID for each MSI installation package EC Netscape Navigator 5350A4D50A5B84448A1AA133EF0A6433 Key Globally Unique ID for each MSI installation package SC Internet Explorer B7FDB892B54BFE7478AF6D16648E4E7C Key Globally Unique ID for each MSI installation package SC Netscape Navigator

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products 8842BA2FFB0AB9A4899A8AC82FF02DFF Key Globally Unique ID for each MSI installation package MC Internet Explorer 2E2D21E216CC12C4C92622AE5F06FA51 Key Globally Unique ID for each MSI installation package MC Netscape Navigator 6B0FD17A0A45265469EA5886A4973D2E Key Globally Unique ID for each MSI installation package TC Internet Explorer 6E847CF82E1A8D440A2BC64A0CE31B16 Key Globally Unique ID for each MSI installation package TC Netscape Navigator 835557A9E34497049830F8299EACE760 Key Globally Unique ID for each MSI installation package EC Internet Explorer 08B6683F8364B3848AC0EA64EF1AEB44 Key Globally Unique ID for each MSI installation package EC Netscape Navigator 5350A4D50A5B84448A1AA133EF0A6433 Key Globally Unique ID for each MSI installation package SC Internet Explorer B7FDB892B54BFE7478AF6D16648E4E7C Key Globally Unique ID for each MSI installation package SC Netscape Navigator

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HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer \UpgradesCodes D246995CF3A71534DA5CB21A176B54E1 Key Globally Unique ID for each MSI installation package MC Internet Explorer 3BC45828D74C0514BABB06EE00F53F31 Key Globally Unique ID for each MSI installation package MC Netscape Navigator C05B380DC4877F94E8A47CF19822B0EE Key Globally Unique ID for each MSI installation package TC Internet Explorer 0B2493237E5EE4A4FA4080E77F396F2A Key Globally Unique ID for each MSI installation package TC Netscape Navigator 016B9AFBAD97A2A4EB547B7271F949C2 Key Globally Unique ID for each MSI installation package EC Internet Explorer C277990CCAB808246865EB836F2EBDB4 Key Globally Unique ID for each MSI installation package EC Netscape Navigator D2EFAF92BE43E82438404ECB2CD44D37 Key Globally Unique ID for each MSI installation package SC Internet Explorer EF59E1F1346749E45907044D5778E1E5 Key Globally Unique ID for each MSI installation package SC Netscape Navigator

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface {77BD6840-0BF2-11D4-ABA7-0060082AA75C} Key _DGpcEvent ActiveX control ALL SERVICES All {A971D76B-B361-45B6-951B-AE4C7785FD8A} Key IWebexUCFObject UCF technology MC/TC/EC All {E06E2E98-0AA1-11D4-ABA6-0060082AA75C} Key IGpcContainer Active control ALL SERVICES All

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib {0D8D8620-EB6C-4202-AA93-5E1F3CEB3ABC} Key UCF library association and location MC/TC/EC All {E06E2E8A-0AA1-11D4-ABA6-0060082AA75C} Key GPC type library ActiveX control ALL SERVICES All

HKEY_LOCAL_MACHINE\SOFTWARE\Classes GpcContainer.GpcContainer Key GpcContainer Class ActiveX control ALL SERVICES All GpcContainer.GpcContainer.1 Key GpcContainer Class ActiveX control ALL SERVICES All WebexUCFObject.WebexUCFObject Key WebexUCFObject Class UCF technology MC/TC/EC All WebexUCFObject.WebexUCFObject.1 Key WebexUCFObject Class UCF technology MC/TC/EC All

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\Folders WebEx Service Manager MSI installation directories

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UpgradeCodes WebEx Service Manager MSI upgrade information

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall {F2AB2488-A0BF-4A9B-98A9-A88CF20FD2FF} Key Globally Unique ID for each MSI installation package MC Internet Explorer {2E12D2E2-CC61-4C21-9C62-22EAF560AF15} Key Globally Unique ID for each MSI installation package MC Netscape Navigator {A71DF0B6-54A0-4562-96AE-85684A79D3E2} Key Globally Unique ID for each MSI installation package TC Internet Explorer {8FC748E6-A1E2-44DB-A0B2-6CA4C03EB161} Key Globally Unique ID for each MSI installation package TC Netscape Navigator {9A755538-443E-4079-8903-8F92E9CA7E06} Key Globally Unique ID for each MSI installation package EC Internet Explorer {F3866B80-4638-483B-A80C-AE46FEA1BE44} Key Globally Unique ID for each MSI installation package EC Netscape Navigator {5D4A0535-B5A0-4448-A8A1-1A33FEA04633} Key Globally Unique ID for each MSI installation package SC Internet Explorer {298BDF7B-B45B-47EF-87FA-D66146E8E4C7} Key Globally Unique ID for each MSI installation package SC Netscape Navigator

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HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\Print\Printers\ActiveTouch Document Loader Stores WebEx virtual printer driver settings

HKEY_LOCAL_MACHINE\SOFTWARE\WebEx\<ServiceNumber>

Autoupdate String 1 String value to enable/disable client update All Services All Alwaysconnect String 1 String value to connect if ‘autoupdate’ is disabled All Services All Connectmsg String You are unable to host … String value of message for ‘alwaysconnect’ disabled All Services All Install String $:\Program Files\WebEx\… String value for client installation directory All Services All NsInstall String all String value for Netscape multi version installations All Services Netscape Navigator

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\WindowsNT x86\Drivers\Version-3 ActiveTouch Document Loader Key Stores print driver and resource information MC/TC/EC All

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers ActiveTouch Document Loader Key Stores print driver and resource information MC/TC/EC All

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root LEGACY_ATNT40K Key Application sharing kernel driver ALL SERVICES All HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\ATNT40K 0000 Application sharing kernel driver ALL SERVICES All

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Services ATNT40K Key Application sharing kernel driver ALL SERVICES All

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INSTALLING THE WEBEX SERVICE MANAGER SECTION 3: MANUAL INSTALLATION

INSTALLING THE WEBEX SERVICE MANAGER This section will provide detailed instructions on how to install the WebEx Service Manager. In addition it will include detailed instructions on how to use the WebEx MSI package in conjunction with the automatic installation process and it will provide some guidance as to what to expect when working with the MSI package and the automatic installation process. Instructions: (1) Local Machine Manual Installation (Single Machine) NOTE: MeetingCenter is used in the following example but these instructions apply to all Service Manager installations. Step 1: Gather system information

There are two system variables that must be considered when attempting to perform a manual installation using the WebEx MSI package. The first variable is the browser type that will be used to create/join the WebEx session. There are two MSI packages for each WebEx Service; one for Internet Explorer and one for Netscape Navigator. The second variable is the system privileges of the end-user who will be installing using the MSI package. The WebEx MSI packages require Administrator privileges to be installed.

Step 2: Acquire the WebEx MSI Package

The MSI package can be downloaded from the WebEx Service site. For example, “Company A” subscribes to the MeetingCenter service. A “Company A” end-user would like to download and install the WebEx Meeting Manager MSI package for the MeetingCenter service instead of using the automatic installation method. The end user would like to use Internet Explorer to create and join WebEx sessions. The end-user would download the MSI package for Internet Explorer using a web browser and typing this address in the location bar: http://companya.webex.com/client/latest/atmcie.msi

Step 3: Executing the MSI Package

The WebEx MSI Package is developed for the Windows Installer Service 2.0. In order to successfully install the WebEx Meeting Manager for Internet Explorer, the local machine must have this version of the Windows Installer Service. If the local machine is not configured with this version an error message will be displayed informing the end-user that the MSI package they are attempting to install requires a later version. Upon executing the MSI package the user will be prompted with a basic MSI interface.

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Step 4: Working with the MSI User Interface (Installation)

The Windows Installer Service is an operating system service that is automatically run at system is startup. Executing an MSI package will automatically use this system service, which runs in the background. The first dialogue the user will see will be an informational interface that explains what is going to be installed (Figure 1.1).

The user will select “Next”. If the user selects “Cancel”, a prompt to confirm that selection will be displayed.

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NOTE: Canceling the installation at anytime will prevent any changes to the local machine. After clicking “Next” the user will be presented with a new dialogue that contains 2 options: a selection for a “Complete” installation or a “Custom” installation (Figure 1.2).

If the end user selects a “Complete” installation, all the features of the WebEx Meeting Manager will be installed on the local machine. NOTE: The “Complete” installation is the recommended option for the software installation.

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If the end user selects a “Custom” installation, a new dialogue will be displayed. This Custom Setup dialogue will contain a list of all the features that are available within the software installation package (Figure 1.3).

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There are two main customizations available to the end user. The end user can select the software features that are to be installed on the local machine and select an alternative installation directory for the software. Note: The customization option to select an alternative installation directory is NOT available with the WebEx Service Manager MSI package for Netscape Navigator. To choose an alternative installation directory, the end user will select “Change”. The subsequent dialogue will be displayed (Figure 1.4).

Using the “Change Current Destination Folder” dialogue, the end user can select a different location to install the WebEx Meeting Manager software. After selecting an alternative directory, the end user will select “OK” and return to the previous Custom Setup dialogue. If the end user selects “Cancel”, there will be no changes to the default installation directory and the end user will return to the Custom Setup dialogue.

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After selecting the customizations options for the software installation, the end user will click “Next”.

The final dialogue that will be displayed will inform the user that the software is ready to be installed. The end user will select “Install” to complete the installation (Figure 1.5).

The WebEx Meeting Manager installation is complete and ready for use with the “CompanyA” MeetingCenter Service. The end user can now connect to http://companya.webex.com and create or join a WebEx session.

Instructions: (2) Managing an existing WebEx Service Manager installation (Single Machine)

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It is possible that during the course of using an application that is installed on the local machine some components and features may become corrupted or behaving strangely. Sometimes removing and installing the software again is the only way to fix the problem. MSI installation packages provide a dramatic improvement to managing software that is installed on the local machine. This next section will explain how to use the software management features of in the WebEx MSI package. For this example, the MeetingCenter service is used. Step 1: Open the Add/Remove Programs applet

To open the Add/Remove Programs applet on the local machine, select the Start button on the taskbar. Select the “Settings” option and then “Control Panel”. After opening the Control Panel select “Add/Remove Programs”.

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Step 2: Navigate the Add/Remove Programs menu for applications that are installed on the local machine. NOTE: Managing or removing software from the local machine requires Administrator privileges. Locate the “WebEx Meeting Manager for Internet Explorer” (Figure 2.2).

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Step 3: Select the “Change” option.

The “Change” option will provide an installation maintenance menu. From this menu, the end user can select to modify the existing installation, repair the existing installation or remove the installation (Figure 2.3).

A description of each Program Maintenance function is provided in the user interface. If an existing installation has become damaged, using the “Repair” function will restore it to its original installation. If an existing installation excluded the “Chat” feature and the end user would like to restore this feature, using the “Modify” function will install this missing feature. To remove the software, select the “Remove” function.

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Instructions: (3) Customizing the WebEx Service Manager (Single Machine) NOTE: Manually modifying the registry can cause serious problems that may damage the operating system. Step 1: Open regedit.exe (Registry Editor) on the local machine

To open regedit.exe on the local machine, select the Start button on the taskbar. Select the “Run…” option and in the “Open” field, type “regedit” and select “OK” (Figure 3.1).

Step 2: Navigating the registry

Select the HKEY_LOCAL_MACHINE hive and expand it. Select the “Software” key and expand it. Select the “WebEx” key and expand it. Based on the subscribed WebEx Service and the Service Manager software that is installed, select the appropriate WebEx software key. For this example, MeetingCenter will represent the subscribed WebEx Service (Figure 3.2).

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Step 3: Modifying the installation keys NOTE: Please refer to the previous section of this document for details about the various keys that are installed with the MSI installation package. Select the key that must be modified. After making the appropriate changes, close the Registry Editor. Instructions: (4) Working with the Windows Installer command switches (Single Machine) One of the benefits of an MSI package is a wide range of command-line options. To demonstrate the scalability of an MSI installation, this section will provide a very simple example of how to use a common command-line switch. For this example, the WebEx MSI package will be installed on a local machine from with no user interface. Step 1: Store the WebEx MSI package on a network resource Copy/move or save the WebEx MSI package to an accessible network location.

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Step 2: Open a command prompt on the target local machine

To open a command prompt on the local machine, select the Start button on the taskbar. Select the “Run…” option and in the “Open” field, type “command” and select “OK” (Figure 4.1).

Step 3: Navigate to the network resource NOTE: This step can vary depending on your environment’s configuration.

At the command prompt, type the appropriate commands and login credentials to access the network resource where the MSI package is stored. Step 4: Enter the appropriate command and command line options to install the MSI package

From the resource location, type the following command: <msiexec /i atmcie.msi /q> and press enter. This command will start the Windows Installer Service (msiexec), install (/i) the specified product (atmcie.msi) in quiet or no user interface mode (/q). After the installation is finished the product will be ready for use.

There are many other installation options available to meet the demands of system administrators. Windows Installer Service provides virtually seamless integration with software management tools like Microsoft System Manager Server. For more information about how the Windows Installer Service works and the various installation options, please refer to the following web sites: http://msdn.microsoft.com/library/default.asp?url=/library/en-us/msi/setup/command_line_options.asp http://www.microsoft.com/windows2000/techinfo/howitworks/management/installer.asp

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MSI PACKAGE EDITING SECTION 4: EDITING MSI PACKAGES

MSI PACKAGE EDITING There are many tools available to assist a system administrator with editing existing MSI packages. Some recommended tools are Installshield, Orca or an SDK provided by Microsoft. MSI package editing can also be acquired through WebEx Professional Organization.

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WEBEX SERVICE MANAGER CUSTOMIZATION SECTION 5: CUSTOMIZATION

WEBEX SERVICE MANAGER CUSTOMIZATION Using the WebEx MSI package to install the WebEx Service Manager provides some installation customizations. Customizing the installation means removing certain features from the WebEx Service Manager software. Customizing the installation of the WebEx Service Manager software must be done in conjunction with a few registry changes pertaining to the WebEx Service Manager to secure the installation customizations. These changes will help to manage the automatic update process when connecting to a WebEx session. Registry Installation Customizations The WebEx Service Manager MSI package will install the client components that are necessary to connect to a WebEx session. There are two important keys that must be edited to confirm any customizations to the installation of the WebEx Service Manager. Normally if any customizations are made to the installation of the WebEx Service Manager installation, the WebEx Service Manager will automatically attempt to update the existing installation to restore the components that may be missing from the installation. This is a function of the automatic software update process. Customizing these keys is important to change this automatic software update behavior. To customize the WebEx Service Manager installation, two registry keys can be changed. These changes can be made by editing the MSI package prior to executing the installation or by manually editing the registry after performing the installation using regedit.exe. To make changes to the MSI package prior to performing the installation, a software application capable of editing the MSI packages must be used. To manually edit the registry on the local machine, regedit.exe would be used. NOTE: Manually modifying the registry can cause serious problems that may damage the operating system. Please always backup the registry before making changes. The two keys that are used to customize the WebEx Service Manager installation are “autoupdate” and “alwaysconnect”. These keys are located in the HKEY_LOCAL_MACHINE\Software\WebEx\<Service Number> (Figure 2.1). NOTE: The <service number> is a variable used to identify the WebEx Service Manager that is installed on the local machine.

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AutoUpdate

The AutoUpdate key is a string value. The default setting is “1” or Enable; the alternative value is “0” or Disable. This value will enable or disable the WebEx Service Manager from receiving automatic updates. This value is important for system administrators that want to manage the WebEx Service Manager software manually instead of permitting the automatic update process to managing the software installation. This is especially important for normal user configurations on Windows NT/2000/XP. Some system administrators may select a Custom Setup of the Service Manger installation by choosing not to install certain features in the MSI installation. Disabling the AutoUpdate process would provide the system administrator the control necessary for managing the customized WebEx Service Manager software. For example, if the WebEx Meeting Manager for Internet Explorer is installed without the “Document Loader” feature on the local machine and the AutoUpdate value is set to disable (0), then any attempt to connect to the MeetingCenter Service site will result in no Service Manager updates to the local machine.

AlwaysConnect

The AlwaysConnect key is a string value. The default setting is “1” or Enable; the alternative value is “0” or Disable. This key is only used if the AutoUpdate key has been set to 0 or Disabled; if AutoUpdate key is set to enable then the AlwaysConnect value is not used. The AlwaysConnect value will enable or disable the WebEx Service Manager from connecting to any similar WebEx Service site where an automatic software update may be attempted. Because this key is only used when the AutoUpdate key is set to disabled (0), if the AlwaysConnect key is set to disable (0) any similar WebEx Service site that attempts a Service Manager update will automatically generate an informational message (ConnectMsg) and not connect the Service Manager to the WebEx session. If the AlwaysConnect key is set to enabled (1) and the AutoUpdate key is set to disabled (0), then the automatic software update will not occur and the Service Manager will attempt to connect to the WebEx session.

Successfully connecting to a WebEx session when the automatic update feature is disabled will depend on which components need updating by the automatic update process. With the AutoUpdate key set to disable (0) and the AlwaysConnect key set to enable (1), bug fixes and new features for the existing components on the local machine will not be updated for the Service Manager but connecting to the WebEx session will still be attempted. In some cases, the Service Manager may not be able to successfully connect to the WebEx session because the communication components that need updating are required for a successful connection to be established. Alternatively, the WebEx Service Manager can be configured to not connect to a WebEx session if a component needs to be updated, even if the component is not required to establish a successful connection. This feature is designed to provide an added level of control for system administrators to manage the WebEx Service Manager software. In this case, when the AlwaysConnect key is set to disable (0), the WebEx Service Manager will automatically display an informational message to the end user. This message is retrieved from the registry (Figure 2.2).

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ConnectMsg

The ConnectMsg key is a string value. The default setting is a generic message; an administrator can customize this message. The default message is: “You are unable to host or join this session. Please contact your system administrator.” When the AlwaysConnect value is set to disable (0), this ConnectMsg will be displayed when the local machine attempts to connect to a WebEx session that has any Service Manager updates. This message is designed to inform the end user that the local administrator has made an installation customization of Service Manager on the local machine.

In order for the auto installation process to detect that the WebEx Service Manager is already installed on the local machine, the following key is written to the registry (Figure 2.3).

Install The Install key is a string value. This key stores the WebEx Service Manager installation location on the local machine. If the installation directory of the Service Manager software is changed at the time of the installation, this key will automatically store the installation directory on the local machine. This key is important to the Java Installation Method for Internet Explorer. NsInstall The NsInstall key is a string value. This key stores information about the WebEx Service Manager installation for Netscape Navigator only. This key is created by the Service Manager Installation for Netscape Navigator and based on the Netscape Navigator configuration on the local machine.

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KNOWN ISSUES SECTION 6: KNOWN ISSUES

KNOWN ISSUES Issue #1: The MSI package for WebEx Service Manager for Netscape Navigator on Windows 9x/ME does not install into the appropriate location.

Resolution: Research and development to resolve this issue to be included in a future release.

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Issue #2: When creating or joining a WebEx session after installing the WebEx Service Manager using the MSI package, an additional installation entry will be entered in the Add/Remove Programs menu (for Administrator users only). This entry will be listed as “WebEx”.

Resolution: Use the MSI installation entry for removing the WebEx Service Manager software. After removing the WebEx Service Manager software, select the “WebEx” entry from the list and it will automatically be removed. If the “WebEx” entry is used to remove the WebEx Service Manager software the MSI package installation will not function properly. This will be resolved in a future release.

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APPENDIX A SECTION 7: APPENDIX A

APPENDIX A Complete Registry Structure The WebEx Service Manager software will create several new keys within the system registry. The tables below list the entry of each key that is created. Each entry has a key type, a default setting, a function that the key provides, a supported WebEx Service and whether the key is created at the time of the installation or at the runtime of the application. HKEY_CLASSES_ROOT

Registry Hive and Registry Key Entry Type Default Setting Function Supported Service Creation Type

HKEY_CLASSES_ROOT\Applications atshell.exe Key Application association and location MC/TC Runtime atauthor.exe Key Application association and location MC/TC Runtime

HKEY_CLASSES_ROOT\CLSID {32E26FD9-F435-4A20-A561-35D4B987CFDC} Key WebexUCFObject Class UCF technology MC/TC Installation (Both) {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} Key GpcContainer Class WebEx ActiveX control MC/TC Installation (Both)

HKEY_CLASSES_ROOT\Interface {77BD6840-0BF2-11D4-ABA7-0060082AA75C} Key _DGpcEvent WebEx ActiveX control MC/TC Installation (Both) {A971D76B-B361-45B6-951B-AE4C7785FD8A} Key IWebexUCFObject UCF technology MC/TC Installation (Both) {E06E2E98-0AA1-11D4-ABA6-0060082AA75C} Key IGpcContainer WebEx Active control MC/TC Installation (Both)

HKEY_CLASSES_ROOT\Installer\Features 8842BA2FFB0AB9A4899A8AC82FF02DFF Key Globally Unique ID for each MSI installation package MC Installation (Manual) 2E2D21E216CC12C4C92622AE5F06FA51 Key Globally Unique ID for each MSI installation package MC Installation (Manual) 6B0FD17A0A45265469EA5886A4973D2E Key Globally Unique ID for each MSI installation package TC Installation (Manual) 6E847CF82E1A8D440A2BC64A0CE31B16 Key Globally Unique ID for each MSI installation package TC Installation (Manual) 835557A9E34497049830F8299EACE760 Key Globally Unique ID for each MSI installation package EC Installation (Manual) 08B6683F8364B3848AC0EA64EF1AEB44 Key Globally Unique ID for each MSI installation package EC Installation (Manual) 5350A4D50A5B84448A1AA133EF0A6433 Key Globally Unique ID for each MSI installation package SC Installation (Manual) B7FDB892B54BFE7478AF6D16648E4E7C Key Globally Unique ID for each MSI installation package SC Installation (Manual)

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HKEY_CURRENT_USER

HKEY_CLASSES_ROOT\Installer\Products 8842BA2FFB0AB9A4899A8AC82FF02DFF Key Globally Unique ID for each MSI installation package MC Installation (Manual) 2E2D21E216CC12C4C92622AE5F06FA51 Key Globally Unique ID for each MSI installation package MC Installation (Manual) 6B0FD17A0A45265469EA5886A4973D2E Key Globally Unique ID for each MSI installation package TC Installation (Manual) 6E847CF82E1A8D440A2BC64A0CE31B16 Key Globally Unique ID for each MSI installation package TC Installation (Manual) 835557A9E34497049830F8299EACE760 Key Globally Unique ID for each MSI installation package EC Installation (Manual) 08B6683F8364B3848AC0EA64EF1AEB44 Key Globally Unique ID for each MSI installation package EC Installation (Manual) 5350A4D50A5B84448A1AA133EF0A6433 Key Globally Unique ID for each MSI installation package SC Installation (Manual) B7FDB892B54BFE7478AF6D16648E4E7C Key Globally Unique ID for each MSI installation package SC Installation (Manual)

HKEY_CLASSES_ROOT\Installer\UpgradesCodes D246995CF3A71534DA5CB21A176B54E1 Key Globally Unique ID for each MSI installation package MC Installation (Manual) 3BC45828D74C0514BABB06EE00F53F31 Key Globally Unique ID for each MSI installation package MC Installation (Manual) C05B380DC4877F94E8A47CF19822B0EE Key Globally Unique ID for each MSI installation package TC Installation (Manual) 0B2493237E5EE4A4FA4080E77F396F2A Key Globally Unique ID for each MSI installation package TC Installation (Manual) 016B9AFBAD97A2A4EB547B7271F949C2 Key Globally Unique ID for each MSI installation package EC Installation (Manual) C277990CCAB808246865EB836F2EBDB4 Key Globally Unique ID for each MSI installation package EC Installation (Manual) D2EFAF92BE43E82438404ECB2CD44D37 Key Globally Unique ID for each MSI installation package SC Installation (Manual) EF59E1F1346749E45907044D5778E1E5 Key Globally Unique ID for each MSI installation package SC Installation (Manual)

HKEY_CLASSES_ROOT\TypeLib {0D8D8620-EB6C-4202-AA93-5E1F3CEB3ABC} Key UCF technology MC/TC Installation (Both) {E06E2E8A-0AA1-11D4-ABA6-0060082AA75C} Key GPC type library WebEx ActiveX control MC/TC Installation (Both)

HKEY_CLASSES_ROOT .ucf Key Universal Communication Format File association MC/TC Installation (Auto) .WRF Key WebEx Recorder Format File association MC/TC Runtime GpcContainer.GpcContainer Key GpcContainer Class WebEx ActiveX control MC/TC Installation (Both) GpcContainer.GpcContainer.1 Key GpcContainer Class WebEx ActiveX control MC/TC Installation (Both) Universal Communication Format Key Universal Communication Format UCF technology MC/TC Installation (Auto) Webex RP Key WRF technology MC/TC Runtime WebexUCFObject.WebexUCFObject Key WebexUCFObject Class UCF technology MC/TC Installation (Both) WebexUCFObject.WebexUCFObject.1 Key WebexUCFObject Class UCF technology MC/TC Installation (Both)

HKEY_CURRENT_USER\Printers\DevModePerUser ActiveTouch Document Loader Key WebEx virtual printer information MC/TC Runtime HKEY_CURRENT_USER\Printers\DevModes2 ActiveTouch Document Loader Key WebEx virtual printer information MC/TC Runtime

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HKEY_CURRENT_USER\SOFTWARE\ActiveTouch AppSharing Key Stores values for applications sharing MC/TC Runtime WebExOnDemand Key Stores save location for Recorder module MC/TC Runtime HKEY_CURRENT_USER \SOFTWARE\ActiveTouch\AppSharing SharingApplication Key Stores string values of recently shared applications MC/TC Runtime HKEY_CURRENT_USER\SOFTWARE\ActiveTouch\WebExOnDemand HidePanel Dword 0 Hide recorder control panel MC/TC Runtime PauseHotkey Dword 0 Keyboard shortcut for pause MC/TC Runtime SaveDir String C:\My Recorded Sessions Save recording directory MC/TC Runtime StopHotkey Dword 0 Keyboard shortcut for stop MC/TC Runtime

HKEY_CURRENT_USER\Software\Microsoft\Office\9.0\PowerPoint\AddIns WEBEXPD Key UCF technology MC/TC Runtime

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\FileExts .wrf Key Application association and location MC/TC Runtime HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Devices ActiveTouch Document Loader String <winspool;Port> Stores WebEx virtual printer information MC/TC Runtime HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\PrinterPorts ActiveTouch Document Loader String <winspool;Port> Stores WebEx virtual printer information MC/TC Runtime

HKEY_CURRENT_USER \SOFTWARE\WebEx AppSharing Key Stores string values of recently shared applications MC/TC Runtime Config Key Stores values for audio recording information MC/TC Runtime IntnetPhone Key Stores values for internet phone settings MC/TC Runtime RecorderPlayback Key Stores values for audio recording information MC/TC Runtime SoundPreference Key Stores values for session sounds MC/TC Runtime UCF Key MC/TC Runtime WebEx Key Stores values for video settings MC/TC Runtime WPD Key Presentation animation setting MC/TC Runtime <Service Number> Key Stores service related settings MC/TC Installation (Manual)

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HKEY_CURRENT_USER \SOFTWARE\WebEx\AppSharing ForceScreenSample Dword 0 Complex graphics mode toggle MC/TC Runtime HKEY_CURRENT_USER \SOFTWARE\WebEx\Config IsRecordAudio Dword 1 WRF audio recording module MC/TC Runtime HKEY_CURRENT_USER \SOFTWARE\WebEx\UCF TMP_FILE_REF Key UCF Technology MC/TC Runtime HKEY_CURRENT_USER \SOFTWARE\Webex\IntnetPhone Playback.Device String <default sound device> Stores string value for system audio device MC/TC Runtime Playback.Volume String <local video driver> Stores string value for audio volume MC/TC Runtime Record.Device String <default sound device> Stores string value for system audio device MC/TC Runtime Record.Volume String 0 Stores string value for audio volume MC/TC Runtime HKEY_CURRENT_USER \SOFTWARE\Webex\Webex VideoCount String 0 Stores string value for video sources MC/TC Runtime VideoDriver0 String <local video driver> Stores string value for video driver MC/TC Runtime VideoFPS String 2 Stores string value for frames per second MC/TC Runtime VideoIndex String 0 MC/TC Runtime VideoSelected String 0 MC/TC Runtime VideoSize String 953 Stores string value for video size MC/TC Runtime VideoTotalCount String 1 Stores string value for total video sources MC/TC Runtime HKEY_CURRENT_USER \SOFTWARE\WebEx\<ServiceNumber>

Install String $:\Program Files\WebEx\… String value for client installation directory ALL SERVICES Installation (Special)

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HKEY_LOCAL_MACHINE

Registry Hive and Registry Key Entry Type Default Setting Function Supported Service Creation Type

HKEY_LOCAL_MACHINE\SOFTWARE\ActiveTouch ActiveMeetings Key Stores string value of system default printer MC/TC Runtime Deinstall Key Stores string values for all client libraries MC/TC Installation (Auto) HKEY_LOCAL_MACHINE\SOFTWARE\ActiveTouch\ActiveMeetings Docview Key Stores string value of system default printer MC/TC Runtime HKEY_LOCAL_MACHINE\SOFTWARE\ActiveTouch\Deinstall\InternetExplorer WebEx Key Stores string values of all client libraries for uninstall ALL SERVICES Installation (Auto) HKEY_LOCAL_MACHINE\SOFTWARE\ActiveTouch\Deinstall\NS4.79 WebEx Key Stores string values of all client libraries for uninstall ALL SERVICES Installation (Auto)

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Applications atauthor.exe Key WebEx Recorder application association and location MC/TC Runtime

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID {32E26FD9-F435-4A20-A561-35D4B987CFDC} Key WebexUCFObject Class UCF technology MC/TC Installation (Both) {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} Key GpcContainer Class ActiveX control MC/TC Installation (Both)

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Features 8842BA2FFB0AB9A4899A8AC82FF02DFF Key Globally Unique ID for each MSI installation package MC Installation (Manual) 2E2D21E216CC12C4C92622AE5F06FA51 Key Globally Unique ID for each MSI installation package MC Installation (Manual) 6B0FD17A0A45265469EA5886A4973D2E Key Globally Unique ID for each MSI installation package TC Installation (Manual) 6E847CF82E1A8D440A2BC64A0CE31B16 Key Globally Unique ID for each MSI installation package TC Installation (Manual) 835557A9E34497049830F8299EACE760 Key Globally Unique ID for each MSI installation package EC Installation (Manual) 08B6683F8364B3848AC0EA64EF1AEB44 Key Globally Unique ID for each MSI installation package EC Installation (Manual) 5350A4D50A5B84448A1AA133EF0A6433 Key Globally Unique ID for each MSI installation package SC Installation (Manual) B7FDB892B54BFE7478AF6D16648E4E7C Key Globally Unique ID for each MSI installation package SC Installation (Manual)

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products 8842BA2FFB0AB9A4899A8AC82FF02DFF Key Globally Unique ID for each MSI installation package MC Installation (Manual) 2E2D21E216CC12C4C92622AE5F06FA51 Key Globally Unique ID for each MSI installation package MC Installation (Manual) 6B0FD17A0A45265469EA5886A4973D2E Key Globally Unique ID for each MSI installation package TC Installation (Manual) 6E847CF82E1A8D440A2BC64A0CE31B16 Key Globally Unique ID for each MSI installation package TC Installation (Manual) 835557A9E34497049830F8299EACE760 Key Globally Unique ID for each MSI installation package EC Installation (Manual) 08B6683F8364B3848AC0EA64EF1AEB44 Key Globally Unique ID for each MSI installation package EC Installation (Manual) 5350A4D50A5B84448A1AA133EF0A6433 Key Globally Unique ID for each MSI installation package SC Installation (Manual) B7FDB892B54BFE7478AF6D16648E4E7C Key Globally Unique ID for each MSI installation package SC Installation (Manual)

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HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer \UpgradesCodes D246995CF3A71534DA5CB21A176B54E1 Key Globally Unique ID for each MSI installation package MC Installation (Manual) 3BC45828D74C0514BABB06EE00F53F31 Key Globally Unique ID for each MSI installation package MC Installation (Manual) C05B380DC4877F94E8A47CF19822B0EE Key Globally Unique ID for each MSI installation package TC Installation (Manual) 0B2493237E5EE4A4FA4080E77F396F2A Key Globally Unique ID for each MSI installation package TC Installation (Manual) 016B9AFBAD97A2A4EB547B7271F949C2 Key Globally Unique ID for each MSI installation package EC Installation (Manual) C277990CCAB808246865EB836F2EBDB4 Key Globally Unique ID for each MSI installation package EC Installation (Manual) D2EFAF92BE43E82438404ECB2CD44D37 Key Globally Unique ID for each MSI installation package SC Installation (Manual) EF59E1F1346749E45907044D5778E1E5 Key Globally Unique ID for each MSI installation package SC Installation (Manual)

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Interface {77BD6840-0BF2-11D4-ABA7-0060082AA75C} Key _DGpcEvent ActiveX control MC/TC Installation (Both) {A971D76B-B361-45B6-951B-AE4C7785FD8A} Key IWebexUCFObject UCF technology MC/TC Installation (Both) {E06E2E98-0AA1-11D4-ABA6-0060082AA75C} Key IGpcContainer Active control MC/TC Installation (Both)

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\TypeLib {0D8D8620-EB6C-4202-AA93-5E1F3CEB3ABC} Key UCF library association and location MC/TC Installation (Both) {E06E2E8A-0AA1-11D4-ABA6-0060082AA75C} Key GPC type library ActiveX control ALL SERVICES Installation (Both)

HKEY_LOCAL_MACHINE\SOFTWARE\Classes .ucf Key Universal Communication Format File association MC/TC Installation (Auto) .WRF Key WebEx Recorder Format File association MC/TC Runtime GpcContainer.GpcContainer Key GpcContainer Class ActiveX control ALL SERVICES Installation (Both) GpcContainer.GpcContainer.1 Key GpcContainer Class ActiveX control ALL SERVICES Installation (Both) Universal Communication Format Key Universal Communication Format UCF technology MC/TC Installation (Auto) Webex RP Key WRF technology MC/TC Runtime WebexUCFObject.WebexUCFObject Key WebexUCFObject Class UCF technology MC/TC Installation (Both) WebexUCFObject.WebexUCFObject.1 Key WebexUCFObject Class UCF technology MC/TC Installation (Both)

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Code Store Database\Distribution Units {E06E2E99-0AA1-11D4-ABA6-0060082AA75C} Key ActiveX Component Location and other information ALL SERVICES Installation (Auto)

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\ModuleUsage C:/WINNT/Downloaded Program Files/ieatgpc.dll Key Stores ActiveX control resource location ALL SERVICES Installation (Auto)

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\SharedDlls WebEx Service Manager libraries will be listed within this key.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall ActiveTouchMeetingClient Key Add/Remove Programs and uninstaller information MC/TC Installation (Auto)

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HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsNT\CurrentVersion\Print\Printers\ActiveTouch Document Loader Stores WebEx virtual printer driver settings

HKEY_LOCAL_MACHINE\SOFTWARE\WebEx AppSharing Key MC/TC Runtime HKEY_LOCAL_MACHINE\SOFTWARE\WebEx\AppSharing ForceScreenSample Dword 0 Complex graphics mode toggle MC/TC Runtime HKEY_LOCAL_MACHINE\SOFTWARE\WebEx\<ServiceNumber>

Autoupdate Binary 1 Binary value to enable/disable client update ALL SERVICES Installation (Manual) Alwaysconnect Binary 1 Binary value to connect if ‘autoupdate’ is disabled ALL SERVICES Installation (Manual) Connectmsg String You are unable to host … String value of message for ‘autoconnect’ disabled ALL SERVICES Installation (Manual) Install String $:\Program Files\WebEx\… String value for client installation directory ALL SERVICES Installation (Special) NsInstall String MSI String value for Netscape installation ONLY ALL SERVICES Installation (Manual)

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Environments\WindowsNT x86\Drivers Version-3 Key Stores print driver and resource information ALL SERVICES Runtime

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Printers ActiveTouch Document Loader Key Stores print driver and resource information ALL SERVICES Runtime

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\ModuleUsage C:/WINNT/Downloaded Program Files/ieatgpc.dll Key Stores ActiveX control resource location ALL SERVICES Installation (Auto)

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root LEGACY_ATNT40K Key Application sharing kernel driver ALL SERVICES Runtime HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\ATNT40K 0000 Application sharing kernel driver ALL SERVICES Runtime

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Services ATNT40K Key Application sharing kernel driver ALL SERVICES All

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MSI Naming Convention and Download Location WebEx Service Browser Type Download Location MSI Name

Internet Explorer http://<customersite>.webex.com/client/latest/ atmcie.msi MeetingCenter Netscape Navigator http://<customersite>.webex.com/client/latest/ atmcns.msi Internet Explorer http://<customersite>.webex.com/client/latest/ attcie.msi TrainingCenter Netscape Navigator http://<customersite>.webex.com/client/latest/ attcns.msi Internet Explorer http://<customersite>.webex.com/client/latest/ atecie.msi EventCenter Netscape Navigator http://<customersite>.webex.com/client/latest/ atecns.msi Internet Explorer http://<customersite>.webex.com/client/latest/ atscie.msi SupportCenter Netscape Navigator http://<customersite>.webex.com/client/latest/ atscns.msi