Support Worker

Department: Care & Support

Reports to: Deputy or Team Manager

Direct Reports: n/a/ TBC

Main purpose of the Job

To engage, enable and empower our customers to support them to live the life they choose

Responsibilities / Overview of Role

Provide high quality care and support services to customers.

Key work with customers, discussing support needs, identifying risk areas and contributing to support plans and daily client notes.

To advise managers of any concerns related to customer care and report any incidents or SOVAS.

To work in one service or across one floating support team.

To provide cover for other services within the area team if required. (this will be in a similar type of service)

Putting Customers First

Uphold the rights of customers to be involved at all levels of decision making.

Respect the wishes of customers at all times

Financial and contractual responsibility

Follow procedures and policies at all times when purchasing goods to include petty cash.

To consider value for money when carrying out all work activities.

Support customers to manage their finances appropriately where required.

Raise any concerns about the safety of customers finances to a line manager.

Providing hours of care and support to individual or groups of customers as requested by line manager.

To report to manager where care or support has not been provided for any reason.

Staff management

Support customers to participate in customer selection as requested

Take personal responsibility for ensuring you have the knowledge and skills to carry out any tasks requested.

Service Delivery

Responsible for ensuring the delivery of quality services which may include lone working.

To follow all policies and procedures when carrying out care and support tasks in line with an agreed support and care plan

To follow support plans and risk assessment guidance at all times.

To provide information about changing needs of customers.

To record all information as directed.

Accountable in ensuring all information related to the clients you keywork is up-to-date and completed to a suitable quality standard.

Ensure that all day to day records are completed and inform manager where you are unable to document actions taken or require a more senior member of staff to amend a risk assessment.

Provide both direct and in-direct support to clients across a team, areas as required

Carry out personal care in a safe and appropriate way following guidelines, policies and procedures.

If uncertain about the guidance seek clarification from a senior member of staff.

Read all policies procedures and support plans relating to any personal care activity being carried out.

Provide advice and guidance to support workers carrying out personal care activities

Additional Responsibilities

To provide information, support and buddying to new support workers volunteers and apprentices as appropriate.

To work in a cooperative way at all times with other departments and external agencies

To act as an ambassador for Outward at all times.

To treat customers with dignity and respect at all times putting their needs at the forefront of all decision making.

Follow the code of conduct at all times.

Read and follow policies and procedures

Take personal responsibility for the safety of self and others at all times.

To work responsibly and appropriately with due regard to confidentiality, commercially sensitive information.

To comply with all legal and regulatory responsibilities as may fall to be applicable.

To appropriately record day to day intervention and observations of customer care and support activities.

Take all reasonable measures to follow all Health and Safety policies and procedures and appropriate legislation as applicable to the role.

Responsible for informing line manager where there is a health and safety concern.

To take all possible measures to keep customers safe respond appropriately to risk and report on safeguarding, accidents and incidents as per policy and procedures.

Report and log repairs to landlord/HM, follow up any in-action, support sign ups process.

This job description is not an exhaustive list. You are expected to undertake any other duties as may be reasonably requested of you by your line manager.

PERSON SPECIFICATION

Essential

Desirable

Assess-ment

Education and qualifications

Maths and English GCSE (or equivalent) Grade C or above

A

NVQ Level 2 in Health and Social Care

A

Experience, Knowledge and understanding

Ability to support the physical needs of service users, including personal care, in a way that is respectful and promotes individual needs and rights.

I

Ability to support service users with their dietary needs including the ability to plan and cook nutritious, well balanced meals.

I

Good written standard of verbal and written communication skills

T

Understanding of and commitment to equal opportunities

A/I

Understanding the importance of confidentiality and data protection

A

Full understanding of the principles and practices of safeguarding adults at risk

I

Experience of implementing improvements to paperwork and procedures

A

Technical and Practical Skills

Application of policy into practice

I

Ability to work as part of a team within a service and part of a wider team across the organisation

A/I

Ability to prioritise work in an environment which may have conflicting pressures and demands

I/T

Use of IT skills (Word, Excel and Outlook) to prepare and monitor recording information and reports

T

Ability to recognise, assess and effectively deal with risk

I

Ability to plan and monitor

A

Ability to key work service users in line with organisation policy and procedure

I

Ability to provide person centred planning for adults at risk

I

Good organisation skills and ability to prioritise

A/I

Promote the health, safety and wellbeing of adults at risk and staff

T

Customer Service and Quality Focus

Ability to recognise poor quality and raise to line Managers attention

I

A commitment to promote choice, and to empower adults at risk to have control over their own lives, irrespective of their needs or disability

I

A commitment to working in an anti-discriminatory way with adults at risk and staff and hold a positive view of people with learning disabilities

I

Seeks for self and others to attain the highest standards

A

Personal Attributes

To be an ambassador for Outward

I

Positive can do attitude

A/I

Solution focused

A/I

Results orientated

A/I

Active listening skills

I

Ability to motivate self and others

A

To show creative thinking, using initiative and finding practical solutions to problems

I

To be able to work consistently and collaboratively to agreed goals and to be able to take instruction.

I

Our values

Engaging

We listen to what people say, we involve people, we are honest and open

We act responsibly

We appreciate and respect individuals

We are welcoming and inclusive

Enabling

We facilitate, we assist and we support to make things happen

We are committed, passionate and hard working

We support to people make informed choices

We build upon excellence

Empowering

We inspire and we encourage, supporting people to take control

We are flexible and creative

We learn, question, challenge and reflect

Safeguarding statement

Outward is committed to safeguarding and promoting the welfare of adults at risk and expects all staff to share this commitment. If the post you apply for involves working with or having access to adults at risk and/or their records, we will require an Enhanced Disclosure from the Disclosure and Barring Services for successful candidates. This will be fully subsidised by Outward.