Partner/School User Introduction to 2 Layer Authentication

April 2013

Introduction

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A feature is being introduced which will apply to all users of the AnyComm Plus website. Along with your user name and password, you will be asked to supply characters from a memorable word that you will be prompted to supply when you logon for the first time after the feature is switched on.

What follows is a collection of screen shots of what to expect when using AnyComms Plus after the switching on of 2 Layer Authentication.

Logging on for the first time.

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When 2 Layer authentication is switched on in AnyComms Plus, you will login with your user name and password as normal:

Figure 1: Login Screen for AnyComms Plus

Input your user name and password as normal:

Figure 2: Input user name and password

If you supply the correct user name and password, you will be presented with this screen:

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Figure 3: Screen that appears after successful initial login

If you have forgotten your password at this stage, please contact the service desk on 0116 454 1110.

Otherwise, input a memorable word, this will need to be at least 5 characters in length and does not have to be complex like your password. The memorable word can only contain letters.

Figure 4: Message that occurs if a memorable word less than 5 word is input

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Figure 5: Message that occurs if a memorable word contains characters other than letters

When you input a valid memorable word, you will have logged in as normal and be presented with the ‘Main Menu’ screen.

Figure 6: Main Menu screen after successful setting of Memorable Word

This process will run only once and you will not have to set your memorable word again in this way.

Logging on with 2 Layer authentication

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Now that you have set your memorable word, when you login to AnyComms Plus from now on, you will be asked to supply a number of characters from your memorable word.

After you have supplied your user name and password in the login screen of AnyComms Plus, you will see this screen:

Figure 7: Screen requesting characters from memorable word after initial login

Select the requested characters from the drop down lists provided and click on ‘Login’, provided you have provided the correct characters from your memorable word, you will be directed to the ‘Main Menu’ screen as expected.

Of course, if there you have any problems then please contact us on 0116 454 1110.

Self-service forgotten password

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The upgrade to Version 11 of AnyComms Plus introduces this new feature of resetting your password yourself. To successfully use it, you will need your user name, be aware of the email address attached to your AnyComms Plus account, and the memorable word. You will of course, have to go through the process of setting your memorable word as described previously.

Of course, you can always contact the service desk on 0116 4541110 to reset your account as well.

To use the forgotten password feature, go to the main AnyComms Plus login screen:

Figure 8:AnyComms Plus login screen

Click on ‘Reset your password’, you will be directed with this screen:

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Figure 9: Reset Password first screen

Input your user name and the email address attached to your AnyComms Plus account, click on ‘Request Reset’. You will be directed to this screen:

Figure 10: Reset Password second screen

Input the requested characters and click on ‘Request Reset’, the screen will then change so:

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Figure 11: Reset password third screen

As long as the email address attached to your AnyComms Plus account is valid, you should receive an email like this:

Figure 12: Email from AnyComms Plus with reset password link

You will need to click on the link in the email, you should then be taken to this page:

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Figure 13: Reset password screen from email link

Input a new password and you will then see this message:

Figure 14: Reset password confirmation

You will then be able to logon with your user name, new password and memorable word.

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