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Person SpecificationCandidate Evaluation

Candidate Name

This section of the application process gives you the opportunity to show how you meet the person specification.

Skills and Knowledge

ICT Skills including the use of Microsoft Word, Excel, Outlook and PowerPoint Acute attention to detail and the ability to process accurate administration for

audited records Understanding of IQL UK products including the National Pool Lifeguard Qualification,

National Pool Management Qualification, First Aid at Work Qualifications

Please give an example of where you have had to pay particular attention to detail to a task and how this skill would help you in the Customer Engagement Manager role. (around 250 words).

Experience

Minimum of three years recent experience in the leisure industry, working in a management role

Have worked alongside senior managers on project-based activities Have worked in a customer focussed environment

Please give an example of a project that you have worked on alongside senior managers and the level of involvement you had. (around 250 words)

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Person SpecificationCandidate Evaluation

Communication

Confident at communicating clear and concise information verbally, in person, in writing and over the phone

Confident in presenting to large groups of stakeholders Ability to produce detailed written reports Ability to use social media including Twitter and Facebook to support you

professionally Ability to communicate effectively with a diverse range of people and organisations

Please give an example of when you have had to use your communication skills to resolve a potentially difficult situation (around 250 words).

Relationship Management

Have the ability to create and maintain long lasting business relationships Have excellent interpersonal and listening skills Have the ability to negotiate with clients to achieve the best outcome for both parties Have the ability to influence clients to achieve results

Please give an example of a business relationship that you have created and what methods you have used to maintain the quality of the relationship and influence to achieve results. (around 250 words).

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Person SpecificationCandidate Evaluation

Problem Solving and Decision Making

Demonstrate a pragmatic approach to problem solving Demonstrate the ability to make sound evidence-based decisions Demonstrate the ability to assess risk and make judgements Be aware of your own limitations and when to seek advice from others

Please give an example of a specific problem that you have encountered during your career and what steps were taken to resolve it that demonstrate you have exceptional problem solving and decision making skills. (around 250 words)

Analysis and Innovation

Be able to work on your own initiative Be able to produce innovative ideas and solutions based on business data analysis

Please give an example of when you have analysed business data OR created an innovative idea to solve a problem and/or cater for a business need (around 250 words).

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Person SpecificationCandidate Evaluation

Sales and Marketing

Be able to identify potential business opportunities Be able to promote RLSS UK / IQL UK products and services

Please give a specific example of when you have used your skills to identify a new business opportunity and what actions were taken as a result to exploit this opportunity (around 250 words)

Personal Attributes

Organised Enthusiastic Self-disciplined Self-motivated Can work with minimal supervision Punctual Assertive Ability to work well as part of a team and as an individual

Please tell us why your personal attributes make you the best person for the position (around 250).

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Person SpecificationCandidate Evaluation

Please return this completed form to Joy Iliffe along with your Application Form.