SERVICE ADMINISTRATOR

Age UK Lincoln & Kesteven is a local independent charitable organisation and part of the Age UK Brand Partnership. Our organisation has been providing services and support to people aged 50 and over in the Lincoln City and surrounding areas for over 55 years, ensuring that they get the most from life.

Our vision and mission statement drive everything we do.

Our vision

A world in which older people flourish.

Our mission

To improve lives of older people. Our values underpin our work:

Caring & Understanding – We recognise and understand the individual needs and requirements of our customers.

Dignity & Respect – We treat our customers with the dignity and respect that they deserve at all times.

Dedicated & Passionate – We are dedicated and passionate about ensuring the voice of older people is heard and valued.

Independence – We are committed to supporting older people to live a fulfilling and independent lifestyle.

Compassionate – We work compassionately to provide services and support to older people in our community.

If you are motivated by our values, vision and mission statement, want to be part of a fast growing, forward thinking and friendly organisation please read on.

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Job Description

Job Title: Service Administrator

Location: Office based – 36 Park Street, Lincoln. LN1 1UQ

Hours of work: 35 hours a week

Responsible to: Administration Manager

Job Purpose:

Responsible for supporting and assisting in the efficient running of Age UK Lincoln & Kesteven’s Support Services Department at an administration and customer service level.

Main Tasks:

Be the first point of contact for the department. Receive and respond efficiently and appropriately to referrals when passed to the department.

Maintaining accurate administrative systems, ensuring all computerised and manual records are up to date.

Ensure accurate and timely data inputting on the department’s internal database system. Create and maintain service user’s files. Communicate with service users and staff members as and when required to obtain

feedback and ensure consultation. Timely communication with service users and staff members to ensure responsive and

effective service delivery. Support the admin team to coordinate staff holidays and ensure cover for all service users,

as and when required. To prepare and produce documentation for service users/service user visits as and when

required. Ensuring Age UK Lincoln & Kesteven’s Adult Safeguarding / protection requirements and

procedures are adhered to and considered in day to day practice. To actively assist / promote Age UK Lincoln & Kesteven in the growth and development of

the service, and organisation as a whole. To liaise with other agencies involved with the service user to ensure provision of

integrated services and positive partnership working. Work in compliance with Age UK Lincoln & Kesteven’s Information Governance standards. To ensure all Data Protection guidelines are adhered to at all times. Adhere to all internal policies and procedures. To support the department with marketing/promotional events as and when required. Carry out all other duties as deemed reasonably appropriate by your Line Manager.

Person Specification

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E EssentialD DesirableA Application FormI Interview

EXPERIENCE Characteristic E D AssessmentEvidence of customer service experience E A/IEvidence of good understanding of social care provisions D A/IEvidence of developing good working relations with external and internal organisations

D A/I

KNOWLEDGECharacteristic E D AssessmentUnderstanding and appreciation of the needs of older people and persons at risk

E A/I

Excellent communicator - with proven ability to communicate effectively both verbally and in writing and liaise effectively with people at all levels and from a variety of cultural backgrounds

E A/I

Excellent telephone manner and good customer service skills E A/IHigh levels of understanding and knowledge of computer programs including word processing and data inputting

E I

Knowledge and understanding of the issues surrounding customer confidentiality

E A/I

Awareness of the function of Age UK Lincoln & Kesteven services and support

D A/I

Knowledge of CQC regulations and outcomes D A/I

PERSONAL QUALITIESCharacteristic E D AssessmentWell-presented and business like E IEnthusiastic, outgoing and hardworking E A/IAbility to work effectively as part of a team, with the initiative to work alone when required

E A/I

Willing to accept instruction and responsibility E A/IGood organiser and time keeper E A/IFlexible approach, enthusiastic and outgoing E A/IGood local knowledge of services for older people D A/I

EDUCATION & QUALIFICATIONSCharacteristic E D AssessmentGood standard of general education E A/IWilling to undertake appropriate training and development remaining compliant at all times

E A/I

Evidence of training and ongoing development D A/I

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OTHER REQUIREMENTSCharacteristic E D AssessmentAbility to work flexibly – very occasional out of hours work ESatisfactory Enhanced DBS check EFull driving licence with access to own vehicle D

Conditions of Employment Receipt by us of two satisfactory references. (One reference must be a professional reference

from your last employer. Neither referee may be related to you). Receipt of proof of your right to work in the UK. A satisfactory enhanced certificate issued by the Disclosure and Barring Service.

Probationary PeriodThis post is subject to a six month probationary period.

Driving Licence & Car Documents You must provide your driving licence, valid car insurance stating business use and a valid MOT certificate (where applicable).

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