· Web viewTreatment of oral or vaginal thrush. Treatment of Cystitis. Athletes foot cream and powders. Topical fungal nail treatments. Barrier creams for nappy rash. Ear wax removers

The Pall Mall SurgeryNewsletter

SPRING/SUMMER 2018

Self-Care of minor injuries & illnessesTravelComputer access/ Appointments/ NHS 111StaffCharity / A training practicePatient birthday invitesNurse practitioner clinicsPharmacist / SMSSurgery Closure Dates

2-456-910-1213-1415161718

1


SPRING/SUMMER 2018

Self-Care of minor injuries & illnesses

A large range of common illnesses and injuries can be treated at home simply with over-the-counter medicines and plenty of rest. This could include treatment for the following:

Minor aches and pains Minor sprains, sports injuries, grazed knees and

scars Coughs, colds, blocked noses, fevers and sore

throatsBelow are some other top tips to take care of yourself:

1. Keep a well-stocked medicine cabinet at home. Find out what should be included by visiting NHS Choices website.

2. Speak to your local pharmacist3. Get your flu jab during the winter season- You may

be entitled to a free one-ask you GP or pharmacist for details.

4. Keep active to stay physically and mentally well.5. Be mindful that symptoms can last longer than you

think- sore throats can last an average of 8 days.6. Don’t forget- Antibiotics do not work for sore

throats, coughs or colds.

2


SPRING/SUMMER 2018

Visit the NHS choices website to find what changes you can make in order to take care of yourself and find what works best for you.If you’re not sure whether you need to attend A&E, call

NHS 111 beforehand.

By visiting the following website www.selfcareforum.org you can find guidance to help take care of the most common ailments in a series of

fact sheets.

Ask your community pharmacist or practice pharmacist here at Pall Mall to help you access these if you are

unable to.

Medication for minor ailment and self-limiting conditions should be bought from a community pharmacist after seeking their appropriate advice:

Treating on-off/ non serious constipation and/or diarrhoea.

Hayfever preparations. Eye drops for minor eye infections. Treatment for occurrence of head-lice

infestation, Head-lice lotions and shampoos. Treatment of occasional bouts of Dyspepsia. Treatment of oral or vaginal thrush.

3

http://www.selfcareforum.org/


SPRING/SUMMER 2018

Treatment of Cystitis. Athletes foot cream and powders. Topical fungal nail treatments. Barrier creams for nappy rash. Ear wax removers and softeners. Lozenges, throat sprays, mouthwashes and

gargles. Threadworm and roundworm tablets Tonics, vitamins, health supplements and

complementary medicines. Travel medicines eg- for travel sickness and

vaccines. Creams or gels for minor skin conditions. Eg- Dry

skin, acne, sun burn. Allergy preparations for non-serious stings, bites

or eye drops. Inhaler aids Slimming preparations other than those

restricted to prescription only. Pain killers for acute minor aches and pains

4


SPRING/SUMMER 2018

TRAVELLING ABROAD THIS YEA

Travel Clinic

Spring and summer are arriving and many of us are looking to book our seasonal holidays. You will need to see a nurse for your travel clinic appointment as soon as possible. If your travel date is within 6 weeks, unfortunately we cannot assist with your travel vaccinations. Please contact Medical Advisory Service for Travellers Abroad (MASTA) Travel Clinic, Leigh on Sea on 0330 100 4200 or Queensway Travel Clinic, Southend, on 01702 463333. It is likely that you will be charged to receive your vaccinations at the above clinics.

5


SPRING/SUMMER 2018

For the months of Jan, Feb and March a total of 576 clinical appointments were wasted.

Please inform us immediately if you are not attending your appointment.

You can cancel your appointment if you no longer need it by doing one of the following:

1. Telephone the surgery on: 01702 482900 (Option 1)

2. Fax us on: 01702 7143013. Text: 07814 0566924. Email : [email protected]. SystemOne Access on-line

Please leave details of your name, date of birth and the date and time of the appointment you wish to cancel, together with the name of the doctor or nurse, if you know it.

6


SPRING/SUMMER 2018

INCLUDES ON-LINE BOOKING AT www.pallmallsurgery.co.ukDid you know about the Pall Mall Surgery on-line access?This service enables you to:

book an appointment to see a doctor

request a repeat prescription notify a change of home

address cancel your appointment Use Medical Record Viewer

Please visit our Self-Service Area for an application form. Alternatively visit our practice web-site at the web address above in blue for

details.

NHS 111 is a service that was introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need

7

http://www.pallmallsurgery.co.uk/


SPRING/SUMMER 2018

medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.

NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.

When to use itYou should use the NHS 111 service if you urgently need medical help or advice but it's not a life-threatening situation.

Call 111 if:o you need medical help fast but it's not a

999 emergency o you think you need to go to A&E or need

another NHS urgent care service o you need health information or

reassurance about what to do next

For less urgent health needs, contact your GP or local pharmacist in the usual way.

8


SPRING/SUMMER 2018

If a health professional has given you a specific phone number to call when you are concerned about your condition, continue to use that number.

For immediate, life-threatening emergencies, continue to call 999

Our website is regularly updated. Please visit www.pallmallsurgery.co.uk for more information about the surgery and the services we provide. You will also find a lot of useful self-help information.

Repeat prescriptions are available 48 working hours after being requested. Please bear in mind that prescriptions put through the letter box at weekends or bank holidays will not be ready for

collection until 48 hours after the surgery has re-opened.

9


SPRING/SUMMER 2018

PALL MALL STAFF

NEW PRACTICE NURSE- CATHERINE ALBERTELLII’ve been qualified 25 years now and trained at the North Middlesex Hospital, through my career I have mainly worked in a hospital setting, surgery and Cardiothoracic surgery. I was a Practice Nurse many years ago and have kept updated to always keep opportunities for the future open, hence here I am.

NEW EMERGENCY CARE PRACTIONER- TRAVIS EDWARDS

Places of Study:University of Tasmania (Bachelor of Nursing)Middlesex University (Advanced physical assessment & Diagnositcs) Middlesex university (Mentoship)SouthBank University (Non-Medical Prescribing)

10


SPRING/SUMMER 2018

I Worked in mental health back home in Tasmania, Australia. I then moved to London in 2009. I Worked as a community nurse for several years in over 20 health care centres around central, west, north west, north and south London. I then became the Camden Community Respiratory Nurse Specialist and case managed complex co-morbid COPD patients for seven years. I Moved to Leigh-On-Sea with my fiance in 2016 with a plan to start a family. I started a local job this year at the Emergency Care Practitoner at Pall Mall surgery with the goal of providing excellent care to the local population.

ASSOCIATE GP- DR MUSTAFA EBRAHIMJEE

We are pleased to announce the return of Dr M Ebrahimjee in April of this year. He will be at the surgery for 3 days a week.

11


SPRING/SUMMER 2018

NEW DEMENTIA NURSE- JACKIE SMITH

I trained as a mental health nurse at Runwell hospital gaining experience in psychiatric emergencies including working in female disturbed wards. I gained further experience working within the mental health day care setting (adults including drug & alcohol). I transferred into older peoples mental health and have remained within this area. I’ve been fortunate enough to obtain qualifications in this area including 3 Diplomas, (Dementia care) BSC (older people MH) and a part masters. I am also a nurse prescriber within dementia care and hold a qualification for identification of a dementia syndrome.

For the last 20 years my focus has been to provide good dementia care to the local population and I am

12


SPRING/SUMMER 2018

hopeful to continue with my dementia care work through the surgery.

This year’s charity which we are supporting is :

Great Ormond Street. All donations from events throughout the year

PALL MALL SURGERY: A TRAINING PRACTICERegistrars and Students:At Pall Mall Surgery we train future clinicians (GP Registrars), Physician associates, medical students, nursing students and practice nurse trainees. Each GP Registrar is with us for up to 18 months some consultations are recorded for training purposes, but only with the prior consent of the patient. On occasions, medical students sit in with the doctor

13


SPRING/SUMMER 2018

during consultations. You will always be asked in advance if you are happy for the student to be present.As a training practice we are inspected every three years and medical records are inspected for quality not content. If you have any objections, please let us know and your notes will be withdrawn from inspection.

The Patient Participation Group is a cross-section of patients which meets at regular intervals to make a positive contribution

to the services and facilities offered by the practice. If you would like to become a member of this group, please contact Mrs. D. Clahane, Assistant Practice Manager @ 918 London Road premises OR Mrs E. White, Assistant Practice Manager @ 314 Southbourne Grove premises.

14


SPRING/SUMMER 2018

Patient birthday InvitesAs from last year, patients are now invited annually in the month of their birthdays for conditions that need regular

monitoring. (Diabetes/ Heart disease / Kidney function/ COPD/ Asthma/

Rheumatoid arthritis/ Thyroid function). This service includes a review of your treatment, information and important medical checks.

BLOOD TEST RESULTSPlease call the surgery 72 working hours after you have had the test done for the results. A clinical member of staff will view the results and mark if they are normal or if you need to be seen. Reception staff can then inform you of the outcome. On occasions the hospital will telephone a result to us if the test is of concern, in which case we will contact you directly. Please ensure we have an up to date contact number for you.

15


SPRING/SUMMER 2018

Nurse Practitioner clinic You can make an appointment with the nurse practitioner for the following:

These appointments are only available to patients over the age of 2 years.

16


SPRING/SUMMER 2018

Pharmacist You can make an appointment with the Pharmacist for the following:Hypertension reviews and medication reviews

In order to comply with the General Data Protection Regulations with immediate effect we need to be recording patient consent to receive SMS text messages. Please ask at reception for a form.

17


SPRING/SUMMER 2018

SURGERY CLOSURE DATESIn 2018 &2019, the Surgery will be closed for ‘Time to Learn’ staff training on the following dates from 13:00hrs until 08:00hrs the next day.

Tuesday 10th AprilTuesday 1st MayTuesday 5th JuneTuesday 3rd JulyTuesday 7th AugustTuesday 4th SeptemberTuesday 2nd OctoberTuesday 6th NovemberTuesday 4th December Tuesday 5th February

BANK HOLIDAY CLOSURE DATESMonday 7th May 2018Monday 28th May 2018Monday 27th August Tuesday 25th December – Christmas Day

18


SPRING/SUMMER 2018

Wednesday 26th December – Boxing Day Tuesday 1st January 2019 – New Year’s Day

19

Documents

· Web viewTreatment of oral or vaginal thrush. Treatment of Cystitis. Athletes foot cream and powders. Topical fungal nail treatments. Barrier creams for nappy rash. Ear wax removers