UNIVERSITY OF GUYANA

FACULTY OF SOCIAL SCIENCES

MARKETING RESEARCH (MKT 2202)

STUDENT SURVEY

This questionnaire asks about your opinions of the quality and resourcefulness of the services provided by the University such as infrastructure, cultural services, extracurricular activities and the use of campus facilities such as the library and student printer center etc.

The usefulness of this or any other survey depends on the thoughtful responses of those who are asked to complete it. Your participation is very important and greatly appreciated.

The information obtained from you and other students will help administrators, faculty members, student leaders and others to improve the conditions that contribute to your learning and development and to the quality of the experience of those who will come after you.

All information provided will be treated with utmost confidentiality.

Thank you for your cooperation and participation.

HYPOTHESIS“Can the University of Guyana become a First Class Institution in the next 10 years?”

DEMOGRAPHICS1. SEX:

Male Female

2. AGE:

16 – 20 21 – 25

26 – 30 35 +

3. ETHNICITY:

East Indian African

Chinese Amerindian

European Portuguese

Mixed

4. WHICH ADMINISTRATIVE REGION ARE YOU FROM?

1 4

5 6

7 8

9 10

5. WHICH FACULTY ARE YOU A MEMBER OF?Agriculture and Forestry Education and Humanities

Health Sciences Social Sciences

Technology Natural Sciences

Earth and Environmental Sciences

6. PROGRAMME DESIGNATION:

Diploma Degree Graduate

7. STUDY YEAR:

First Year Second Year

Third Year Fourth Year

Graduate

8. WHAT IS YOUR TUITION STATUS?

Loan Cash

Scholarship Waiver

Other

ENVIRONMENTYOUR EXPERIENCE WITH SAFETY & SECURITY

9. WHEN DO YOU FEEL SAFE AT UG?

At day At night Both Neither

10. Where you ever robbed on campus?Yes No

11. HOW WOULD YOU RATE THE LEVEL OF SECURITY PROVIDED BY THE SECURITY SERVICE AT UG?

Very Satisfactory Very Unsatisfactory

Somewhat Satisfactory Somewhat Dissatisfactory

Satisfactory

12. HOW WOULD YOU DESCRIBE UG’S SECURITY OFFICERS?

Excellent Very Good Good Very Poor Unacceptable

13. WHERE ON CAMPUS ARE YOU MOST CONCERNED ABOUT SAFETY?

Parking lot Long corridors and stairways

Outside walkways/ streets Washrooms

Sophia/Back entrance

14. SHOULD EMERGENCY PHONE BOOTHS BE PLACED AROUND CAMPUS?

Yes No

15. HAS ANYTHING BEEN STOLEN FROM YOU ON CAMPUS?

Yes No

16. WHAT SAFETY CHANGES WOULD YOU RECOMMEND?

More active Security Guards

Effective Street lighting

A Police outpost on Campus

Public Safety Escorts

Karate classes Safety Workshops

Security Cameras on Campus

YOUR EXPERIENCE WITH STUDENT BEHAVIOR

17. DOES THE PRESENCE OF OTHER STUDENTS AROUND THE AREA WHERE YOU STUDY AFFECT YOU?

Yes No

If yes, how?Boisterous atmosphere

Funny gestures

Loud music

Moving of furniture

All of the above

Other

18. WHAT THREE WORDS BEST DESCRIBE THE UG POPULATION?

Friendly Helpful Cooperative Disciplined Intelligent

Unfriendly Disrespectful Lazy Boring Ignorant

19. HOW WOULD YOU OVERALL RATE THE BEHAVIOR OF STUDENTS ON CAMPUS?

Mannerly Polite Arrogant Rude Need psychiatric help

20. WHAT THREE WORDS BEST DESCRIBE UG TODAY?

Exciting Gloomy Motivational Backward Stressful

Depressing Comfortable Worrisome Wasting time Peaceful

YOUR EXPERIENCE WITH UG’S INFRASTRUCTURE

21. ON A SCALE OF ONE TO FIVE, WITH FIVE BEING THE HIGHEST AND ONE BEING THE LOWEST, HOW WOULD YOU RATE THE STUDENTS’ INTEREST IN THE ACADEMIC CURRICULUM OF UG?

Very Poor Somewhat Poor Good Somewhat Good Very Good

22. IS GWLT THE MAIN AUDITORIUM AT UG YOUR IDEA OF AN IDEAL AUDITORIUM? (1 = very unsatisfactory, 3 = satisfactory, 5= very unsatisfactory)

Very Poor Somewhat Poor Good Somewhat Good Very Good WHAT MEASURES BELOW WOULD YOU IMPLEMENT IN ORDER TO ASSIST IN CREATING AN IDEAL CLASSROOM?

Better sitting arrangement Better seats

Better lighting

Better ventilation

More emergency exists

23. HOW WOULD YOU RATE THE CURRENT CONDITIONS OF THE BUILDINGS ON CAMPUS?

Very Poor Somewhat Poor Good Somewhat Good Very Good

24. HOW WOULD YOU RATE THE CURRENT CONDITION OF THE CLASSROOMS ON CAMPUS AS IT RELATES TO HOW WELL YOU LEARN?

Very Poor Somewhat Poor Good Somewhat Good Very Good

25. WHAT DO YOU SUGGEST BE DONE TO IMPROVE THE BUILDINGS AND CLASS ROOMS?

Enclosed air conditioned classrooms

More comfortable seats

More spacious classrooms

Electronic boards

More ventilated classrooms with natural light

All of the above

26. SHOULD UG PROVIDE ITS OWN BUS TRANSPORTATION SERVICE?

Yes No

27. HOW WOULD YOU RATE THE CURRENT BUS TRANSPORTATION SERVICE AT THE UNIVERSITY?

Very Poor Somewhat Poor Good Somewhat Good Very Good

28. HOW MUCH WOULD YOU BE WILLING TO PAY PER SEMESTER FOR

A SHUTTLE BUS FROM GEORGETOWN TO UG WITH A BADGE

SYSTEM?

$5000-$ 10,000 $11,000 -$ 15,000

29. SHOULD UG HAVE ITS OWN TAXI SERVICE? Yes No

YOUR EXPERIENCE WITH SANITATION AND ANIMALS30. DO YOU USE THE SANITATION FACILITIES AT UG?

Yes No Sometimes

31. IF NO, WHY?

No water Smelly No Hygiene bins No Bathroom paper No soap No flushing

32. HOW WOULD YOU RATE THE UNIVERSITY OF GUYANA’S RESTROOM FACILITIES?

Very Poor Somewhat Poor Good Somewhat Good Very Good

33. ARE THERE ENOUGH TOILETS ON CAMPUS? Yes No

34. DOES THE CAMPUS HAVE ENOUGH BINS? Yes No

35. ARE THE BINS STRATEGICALLY PLACED? Yes No

36. DOES UG HAVE A SERIOUS GARBAGE PROBLEM? Yes No

37. SHOULD GARBAGE BE DISPOSED OF DAILY? Yes No

38. SHOULD THERE BE FINES FOR THROWING GARBAGE? Yes No

39. SHOULD ANIMALS BE ALLOWED TO BE ON CAMPUS? Yes No

40. DOES WILDLIFE ON CAMPUS AFFECT YOU? Yes No

41. HOW OFTEN HAVE YOU SEEN GARBAGE BINS AT UG OVERFLOWING

WITH WASTE?

Always Most of the time Sometimes Rarely Never

42. HOW DO YOU DESCRIBE THE DRAINAGE SYSTEM AT THE UNIVERSITY?

Excellent Very Good Satisfactory Very Bad Unacceptable

YOUR QUALITY OF LIFE AT UG43. HOW OFTEN DO YOU PURCHASE FOOD FROM THE CAFETERIA?

Very Often OftenSeldom Never

44. HOW WOULD YOU RATE THE CLEANLINESS OF THE CAFETERIA?

Excellent Very good Satisfactory Very bad Unacceptable

45. SHOULD THE CAFETERIA PROVIDE A HEALTHY SELECTION OF FOODS? DO YOU AGREE?

Very Strongly Agree Strongly Agree Agree Disagree Very Strongly Disagree

46. ARE THE FOODS/SNACKS/BEVERAGES SOLD AT FAIR PRICES? Yes No

47. HAVE YOU GOTTEN ILL FROM EATING ON CAMPUS? Yes No

48. SHOULD THE OUTLETS BE OPEN AS LATE AS THE LAST CLASS? Yes No

49. IS THE ATMOSPHERE OF THE CAFETERIA PLEASANT? Yes No

ADMINISTRATION AND MANAGEMENT50. DO YOU THINK THAT THE GOVERNING BODY OF THE UNIVERSITY

OF GUYANA IS FUNCTIONING EFFECTIVELY?

Yes No

51. HOW WOULD ASSESS THE QUALITY OF GOVERNANCE AT THE UNIVERSITY OF GUYANA?

Very Satisfactory Somewhat Unsatisfactory

Somewhat Satisfactory Very Unsatisfactory

Satisfactory

52. SHOULD THE VICE-CHANCELLOR OF UG BE AN ACADEMIC LEADER WITH A PHD OR A NON-ACADEMIC, PERSON WHO HAS SUCCESSFULLY MANAGED A LARGE BUSINESS ENTERPRISE?

Academic Businessman

53. WHAT ARE YOUR VIEWS OF THE PERSON WHO MANAGES THE UNIVERSITY?

Highly competent Competent Not Certain Somewhat competent Incompetent

INTELLECTUAL CAPACITY54. WHAT DEGREE OF SATISFACTION DO YOU CURRENTLY FEEL WITH

THE LEVEL OF EDUCATION YOU RECEIVE AT THE UNIVERSITY OF GUYANA?

Excellent Very Good Good Very Poor Unsatisfactory

55. BASED ON THE FACT THAT THE CSME’S POLICY STATES THAT ANY CARICOM NATIONAL IS AT LIBERTY TO WORK AND COMPETE IN ANY OTHER CARICOM COUNTRY WITHOUT A WORK PERMIT HOW DO YOU FEEL ABOUT THE VALIDITY OF YOUR DIPLOMA/ DEGREE WHEN YOU GRADUATE FROM UG?

Excellent Very Good Good Very Poor Unsatisfactory

56. TICK OFF THE 3 MOST APPROPRIATE MEASURES YOU THINK THE UNIVERSITY OF GUYANA SHOULD TAKE TO GAIN INTERNATIONAL RECOGNITION:

More lecturers with PhD degrees

Raise the fees

Have a better grading system

Merge with the University of the West Indies (UWI)

Change the administrative/ governing body of UG

57. WHAT DO YOU THINK OF THE IDEA OF UG BECOMING PART OF UWI TO IMPROVE ITS INTERNATIONAL IMAGE?

Excellent Very good Good Very Bad Unacceptable

58. DO YOU FIND THAT THE COURSES THAT ARE BEING TAUGHT ARE RELEVANT TO YOUR PROGRAMME?

Yes No

59. HOW DO YOU RATE THE UNIVERSITY’S GRADING SYSTEM WHERE A= 75% TO 100, B = 65 TO 74, C = 54 TO 64, D = 45 TO 54 AND F = 44 IS FAIR?

Excellent Very good Good Very bad Unacceptable

60. HYPOTHETICALLY SPEAKING, YOU HAVE FAILED AT LEAST ONE

COURSE WHAT MIGHT HAVE BEEN THE CAUSE OF YOUR FAILURE?

Student’s lack of performance

Lecturers unable to motivate students

The degree of difficulty of the programme

No tutorials

Bad teaching techniques

Classes are too large

61. HOW DO YOU RATE YOUR LECTURERS APPROACH TO STUDENTS’ NEEDS?

Excellent Very Good Good Very Bad Unacceptable

62. HOW WOULD YOU RATE YOUR LECTURERS’ PERFORMANCE AS IT RELATES TO DELIVERING THE COURSE CONTENT?

Very Satisfactory Somewhat Unsatisfactory

Somewhat Satisfactory Very Unsatisfactory

Satisfactory

63. DO LECTURERS ENSURE THAT STUDENTS LEARN THE OBJECTIVE OF THE COURSE?

Yes No

64. DOES THE TEACHING METHOD OF YOUR LECTURERS IMPROVE YOUR PRACTICE AND GENERAL UNDERSTANDING OF THE COURSE?

Yes No

65. HOW EFFECTIVE ARE YOUR LECTURERS’ TEACHING METHODS?

Excellent Very Good Good Very bad Unacceptable 66. DO YOU PREFER MALE OR FEMALE LECTURERS?

Male Female

Why? Easy to be around

Funnier, less stressed

More sympathetic to student needs

67. WHAT DO YOU THINK SHOULD BE A LECTURER’S BASIC

EXPERIENCE IN YEARS?

1-5 6-10

11- 15 16- 20

20+

68. WHAT DO YOU THINK THE MINIMAL QUAIFICATIONS FOR YOUR

LECTURER SHOULD BE?

Diploma Degree Masters PhD Masters + Work Experience

69. DO YOU FEEL RESPECTED BY LECTURERS?

Yes No

70. DO YOU THINK UG NEEDS MORE QUALIFIED LECTURERS?

Yes No

71. ARE LECTURERS ACCESSIBLE?

Yes No

72. DO LECTURERS NEED TRAINING ON HOW TO TEACH?

Yes No

73. DO LECTURERS BE TRAINIED TO MANAGE A COURSE

Yes No

74. WHAT ARE THE QUALITIES OF AN EXCELLENT LECTURER?

Good delivery skills Yes No

Good interpersonal skills Yes No

Wide range of academic knowledge Yes No

Practical knowledge Yes No

Work experience Yes No

Caring and flexible Yes No

Promotes excellence in classroom Yes No

Manages class time well Yes No

Aware of difficulties students are having with course Yes No

Inspirational Yes No

YOUR EXPERIENCE WITH COURSE CONTENT75. DESCRIBE YOU VIEW OF COURSE CONTENT.

Challenging Adequate Dull Inadequate

76. WAS THE COURSE CONCEPTUALLY DIFFICULT TO UNDERSTAND? Yes No

77. HOW MUCH OF THE COURSE WAS COVERED IN CLASS?

85=100% 70-84% 55-69% Less than 50%

YOUR EXPERIENCE WITH SERVICES AT UG78. ARE YOU AWARE OF THE FOLLOWING SERVICES AND HAVE YOU

USED THEM?

AWARE USED

YES NO YES NO

1. Admissions

2. Loan Office

3. Bursary

4. Library

5. Exams Division

6. UGSS

7. Medic Office

8. Sports Office

9. Student Welfare

79. HOW DO YOU RATE THE QUALITY OF SERVICES RECEIVED ON CAMPUS?

Excellent Very Good Good Very Bad Unacceptable

80. HOW DO YOU RATE THE SERVICES RENDERED DURING REGISTRATION?

Excellent Very Good Good Very Bad Unacceptable

81. DO YOU THINK THE CURRENT SYSTEM IN PLACE IS TIMELY AND EFFECTIVE AS IT RELATES TO REGISTRATION OF NEW STUDENTS?

Excellent Very Good Good Very Bad Unacceptable

82. HOW DO YOU RATE THE SERVICES AT THE LIBRARY?

Excellent Very Good Good Very Bad Unacceptable

83. PLACE A TICK WHERE TO DESCRIBE THE LIBRARY STAFF?

Always Present Courteous & Helpful Rude & unhelpful Noisy Professional

84. HOW DO YOU RATE THE SERVICE AT THE BOOKSTORE?

Excellent Very Good Good Very Bad Unacceptable

85. DO YOU INCUR ANY PROBLEM TRYING TO ACCESS THE SRMS WEBSITE? Yes No

86. HOW DO YOU RATE THE SERVICES AT THE BOOKSTORE?

Excellent Very Good Good Very Bad Unacceptable

87. HOW DO YOU RATE THE SERVICES AT THE LOAN DEPARTMENT?

Excellent Very Good Good Very Bad Unacceptable

88. HOW DO YOU RATE THE SERVICES OFFERED BY UGSS?

Excellent Very Good Good Very Bad Unacceptable

89. HOW DO YOU RATE THE SERVICES AT STUDENT WELFARE?

Excellent Very Good Good Very Bad Unacceptable

YOUR EXPERIENCE WITH EXTRACURRICULAR ACTIVITIES

90. SELECT THE FOUR MOST IMPORTANT BENEFITS OF EXTRACURRICULAR ACTIVITIES.

Teaches teamwork

Improves social life

Stress buster

Improves mental and physical fitness

Looks good on the resume

Builds character and self esteem

91. HOW DO YOU RATE THE EXISTENCE OF EXTRACURRICULAR ACTIVITIES AT UG?

Excellent Very Good Good Very Bad Very Limited

92. ARE THERE ENOUGH CLUBS TO PARTICIPATE IN AT UG? Yes No

93. WHAT EXTRACURRICULAR ACTIVITIES WOULD YOU BE INTERESTED IN?

Football Volleyball Cricket Hockey Swimming Athletics Chess

Karate Tennis Dance Drama Poetry

94. WOULD YOU RECOMMEND UG TO A FRIEND? Yes No

95. DO YOU KNOW IT IS UG’s 50TH ANNIVERSARY? Yes No

96. DO YOU KNOW THE 50TH ANNIVERSARY MOTTO? Yes No

97. DO YOU KNOW THERE HAS BEEN MORE THAN 10 50TH ANNIVERSARY EVENTS? Yes No

98. HAVE YOU PARTICIPATED IN ANY OF THE EVENTS? Yes No

99. CAN UG BECOME A FIRST CLASS INSTITUTION? Yes No