COMPARABLE QUALIFICATIONSRESIDENTIAL SALES

NFoPP Awarding Body offers specialist, regulated property qualifications accepted by NAEA for membership. However other qualifications that compare sufficiently may too be accepted for NAEA membership.

Due to a vast and evolving market we are unable to provide a list of all accepted qualifications so if you have a qualification please ensure it will be accepted by NAEA prior to applying.

STEP 1If you believe your qualification is comparable first contact the Membership team (details below). They will advise you whether or not your qualification is readily accepted for membership and at what level. If accepted you can apply for membership where you will need to provide evidence of your pass certificate.

STEP 2If your qualification is not readily accepted for NAEA membership you will need to complete the appropriate comparison sheet (page 2, page 6 or page 10).

You must first determine the level of your own qualification and choose the relevant NFoPP Awarding Body qualification syllabus to compare with. Reference your qualification’s syllabus against the NFoPP Awarding Body qualification syllabus (listed on the left).

STEP 3Send your completed comparison sheet (contact details below) along with your qualification syllabus and pass certificate to the Membership team. This will be reviewed by the Head of Membership and you will be notified whether or not you can apply for membership with your qualification.

CONTACT USNAEA MembershipArbon House6 Tournament CourtEdgehill DriveWarwickCV34 6LG

applications@naea.co.uk01926 417 790

Comparable qualifications must:

Be specific to residential sales Nationally approved and accredited by Ofqual Match the syllabus of the Technical Award in Sale of Residential Property for NAEA Member

grade (page 2 or page 6 for Scotland) Match the syllabus of the Certificate in Sale of Residential Property for NAEA Fellow Grade

(page 10)

LEVEL GUIDE

Level 3:

Equivalent to A-Levels and National Diplomas.

TECHNICAL AWARD IN SALE OF RESIDENTIAL PROPERTY

England, Wales and Northern Ireland

NFOPP AWARDING BODY SYLLABUS YOUR SYLLABUS

UNIT 1General Law, Health, Safety and Security in relation to the Sale of Residential Property

a) Health and Safety at Work etc Act 1974 and security issues relating to self and others both within the workplace and outside when dealing with appraisals and viewings

b) Safety and security issues on building sites

c) Safety and security issues on empty and occupied property, including dealing with keys and information

d) General legal concepts as they relate to the provision of estate agency services and new home sales

e) Basic land law: freehold, commonhold and leasehold; easements and covenants

f) Basic contract law: offer, acceptance and consideration

g) Tort: negligence, occupiers’ liability and vicarious liability

h) Discrimination: age, sex, race, and disability and other protected characteristics

i) Data Protection Act 1998

j) Money Laundering Regulations 2007, Proceeds of Crime Act 2002

UNIT 2Law Relating to Residential Property Sales

a) Common law duties of the estate agent and sales staff; authority including agent of necessity

b) Estate Agents Act 1979, Estate Agents (Provision of Information) Regulations 1991, Estate Agents (Undesirable Practices)

(No.2) Order 1991, and Estate Agents (Specified Offences) Order 1991; in particular complying with s18, knowledge of connected persons and personal interests; trigger mechanisms leading to warning and prohibition orders; rules for dealing with deposits and clients’ money

c) Consumer Protection from Unfair Trading Regulations 2008

d) Business Protection from Misleading Marketing Regulations 2008

e) Sale of Goods Act 1979: s14

f) Energy performance certificate (EPC) regulations

g) Financial Services and Markets Act 2000 and Consumer Credit Act 1974 in relation to the provision of financial services and advice within the agency practice

h) Town and Country Planning Act 1990: development, enforcement, agents’ boards, new homes

i) Consumers, Estate Agents and Redress Act 2007 and redress schemes

j) Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013; unfair terms: Part 2 Consumer Rights Act 2015

UNIT 3Practice Relating to Residential Property Sales

a) Agency terms: sole agency, sole selling rights, ready, willing and able; types of agency: sole agency, joint agency, multiple agency

b) Methods of sale: private treaty, auction, tender

c) Energy performance certificate (EPC) regulations

d) Types of seller: private persons, builders and developers, trustees, executors, order of court, mortgagee in possession, corporate bodies,

e) Marketing and advertising, styles and

copywriting, layout, media types, follow-up, rules, marketing plans, selling techniques; IT in agency: use of web, email etc

f) Responsibilities of staff to clients and applicants including codes of practice and ethics, disclosure of personal interests and connected persons

g) Dealing with offers, qualification of offers, dealing with multiple offers

h) Knowledge of the role of others in the house buying process: solicitors, surveyors and lending institutions; knowledge of the conveyancing process

i) Stamp Duty Land Tax

UNIT 4Property Appraisal and Basic Building Construction

a) Factors affecting property value: location, situation, type of property, style of property, construction method, age of property, size of property, area of land, tenure, occupancy restrictions, time of transaction, external and internal condition, planning and building regulation approvals, energy efficiency, sustainability and environmental issues

b) Property appraisal: use of and adjustment to, comparables

c) Basic building construction: type, style and age of residential properties

d) Terminology and main features of roofs, walls, floors, foundations and services

e) Common building defects and identifying features and rectification procedures, especially: dampness, timber defects, wall and foundation defects, roof defects, services defects and asbestos

f) Common warranty and certification systems for new homes.

TECHNICAL AWARD IN SALE OF RESIDENTIAL PROPERTY

Scotland

NFOPP AWARDING BODY SYLLABUS YOUR SYLLABUS

UNIT 1General Law, Health, Safety and Security in relation to the Sale of Residential Property

a) Health and Safety at Work etc Act 1974 and security issues relating to self and others both within the workplace and outside when dealing with appraisals and viewings

b) Safety and security issues on building sites

c) Safety and security issues on empty and occupied property, including dealing with keys and information

d) General legal concepts as they relate to the provision of estate agency services and new home sales

e) Basic land law: ownership, leasehold, servitudes and real burdens

f) Basic contract law: offer, acceptance and gratuitous contracts

g) Delict: negligence, occupiers’ liability and vicarious liability

h) Discrimination: protected characteristics

i) Data Protection Act 1998

j) Money Laundering Regulations 2007, Proceeds of Crime Act 2002

UNIT 2Law Relating to Residential Property Sales

a) Common law duties of the estate agent and sales staff; authority including agent of necessity

b) Estate Agents Act 1979, Estate Agents (Provision of Information) Regulations 1991, Estate Agents (Undesirable Practices) (No.2) Order 1991, and Estate Agents

LEVEL GUIDE

Level 6:

Equivalent to A-Levels and National Diplomas.

(Specified Offences) Order 1991; in particular complying with s18, knowledge of connected persons and personal interests; trigger mechanisms leading to warning and prohibition orders; rules for dealing with deposits and clients’ money

c) Consumer Protection from Unfair Trading Regulations 2008

d) Business Protection from Misleading Marketing Regulations 2008

e) Home report and energy performance legislation: Housing (Scotland) Act 2006 and associated regulations; Energy Performance of Buildings (Scotland) Regulations 2008

f) Sale of Goods Act 1979: s14

g) Financial Services and Markets Act 2000 and Consumer Credit Act 1974 in relation to the provision of financial services and advice within the agency practice

h) Town and Country Planning (Scotland) Act 1997: development, enforcement, agents’ boards, new homes

i) Consumers, Estate Agents and Redress Act 2007 and redress schemes

j) Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, Unfair Terms in Consumer Contracts Regulations 1999

UNIT 3Practice Relating to Residential Property Sales

a) Agency terms: sole agency, sole selling rights, ready, willing and able; types of agency: sole agency, joint agency, multiple agency

b) Methods of sale: private bargain or public roup (auction)

c) Home report and energy performance legislation: Housing (Scotland) Act 2006 and associated regulations; Energy Performance of Buildings (Scotland) Regulations 2008

d) Types of seller: private persons, trustees, executors, order of court

e) Marketing and advertising, styles and copywriting, layout, media types, follow-up, rules, marketing plans, selling techniques; IT in agency: use of web, email etc

f) Responsibilities of staff to clients and applicants including codes of practice and ethics, disclosure of personal interests and connected persons

g) Dealing with offers, qualification of offers, dealing with multiple offers

h) Knowledge of the role of others in the house buying process: solicitors, surveyors and lending institutions; knowledge of the conveyancing process

i) Land and Building Transaction Tax

UNIT 4Property Appraisal and Basic Building Construction and Defects

a) Factors affecting property value: location, situation, type of property, style of property, construction method, age of property, size of property, area of land, tenure, occupancy restrictions, time of transaction, external and internal condition, planning and building regulation approvals, energy efficiency and sustainability

b) Property appraisal: use of and adjustment to, comparables

c) Basic building construction: type, style and age of residential properties

d) Terminology and main features of roofs, walls, floors, foundations and services

e) Common building defects and identifying features and rectification procedures, especially: dampness, timber defects, wall and foundation defects, roof defects and services defects

f) Common warranty and certification systems for new homes.

CERTIFICATE IN SALE OF RESIDENTIAL PROPERTY

England, Wales and Northern Ireland

NFOPP AWARDING BODY SYLLABUS YOUR SYLLABUS

UNIT 1General Law, Health, Safety and Security in relation to the Sale of Residential Property

a) Health and Safety at Work etc Act 1974 and security issues relating to self and others both within the workplace and outside when dealing with appraisals and viewings

b) Safety and security issues on building sites

c) Safety and security issues on empty and occupied property, including dealing with keys and information

d) General legal concepts as they relate to the provision of estate agency services and new home sales

e) Basic land law: freehold, commonhold and leasehold; easements and covenants

f) Basic contract law: offer, acceptance and consideration

g) Tort: negligence, occupiers’ liability and vicarious liability

h) Discrimination: age, sex, race, and disability and other protected characteristics

i) Data Protection Act 1998

j) Money Laundering Regulations 2007, Proceeds of Crime Act 2002

UNIT 2Law Relating to Residential Property Sales

a) Common law duties of the estate agent and sales staff; authority including agent of necessity

b) Estate Agents Act 1979, Estate Agents

LEVEL GUIDE

Level 4:

Equivalent to degree and HNC.

(Provision of Information) Regulations 1991, Estate Agents (Undesirable Practices) (No.2) Order 1991, and Estate Agents (Specified Offences) Order 1991; in particular complying with s18, knowledge of connected persons and personal interests; trigger mechanisms leading to warning and prohibition orders; rules for dealing with deposits and clients’ money

c) Consumer Protection from Unfair Trading Regulations 2008

d) Business Protection from Misleading Marketing Regulations 2008

e) Sale of Goods Act 1979: s14

f) Energy performance certificate (EPC) regulations

g) Financial Services and Markets Act 2000 and Consumer Credit Act 1974 in relation to the provision of financial services and advice within the agency practice

h) Town and Country Planning Act 1990: development, enforcement, agents’ boards, new homes

i) Consumers, Estate Agents and Redress Act 2007 and redress schemes

UNIT 3 Legal Aspects Relating to Residential Estate Agency

a) General legal conceptsContract

1. Formation and privity2. Terms and exclusion clauses3. Misrepresentation4. Termination. 5. Conditional contracts6. Option agreements 7. Overage agreements and lockouts

Tort8. Negligence 9. Vicarious liability

Property law10. Freehold, leasehold, commonhold11. covenants 12. easements

b) Estate agency law1. The Estate Agents Act 1979 and

subordinate legislation

2. Conflict of interests

c) Dispute resolution and redress schemes

d) Consumer protection1. Consumer Protection from Unfair

Trading Regulations 20082. Business Protection from Misleading

Marketing Regulations 2008

e) Provision of financial services 1. Licences and supervision of

organisations

f) Contracts for the sale of land 1. The conveyancing process 2. e-conveyancing

g) Other consumer legislation1. Consumer Contracts (Information,

Cancellation and Additional Charges) Regulations 2013

2. Unfair terms: Part 2 Consumer Rights Act 2015

UNIT 4Practice Relating to Residential Estate Agency a) Responsibilities of an estate agent

1. Professional ethics and codes of practice

2. To the client; applicants; the firm and colleagues

b) Instructions: 1. Sources of instructions2. Initial response3. negotiation of the type of agency4. Alternative methods of sale: auction,

private treaty, tender5. advice on methods of sale to the

seller

c) Legislation to be followed at instruction stage

1. Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013

2. Consumer Protection from Unfair Trading Regulations 2008

3. Part 2 Consumer Rights Act 20154. Money Laundering Regulations 2007

and Proceeds of Crime Act 20025. EPC regulations

d) The market appraisal process:

1. Preparation for the market appraisal 2. Structure of a market appraisal

appointment: the nature of the property, client requirements, winning instructions

e) After the market appraisal 1. Correspondence and follow-up

f) Preparing property particulars 1. Consumer Protection from Unfair

Trading Regulations 20082. Measurement of land and property3. Inclusion of energy performance

certificate4. Marketing strategy

g) Marketing properties 1. SWOT2. AIDA 3. Use of technology and the media

h) Dealing with applicants, 1. Qualification 2. Cross selling

i) The agent’s duties and the procedures to be followed following receipt of instructions

1. Customer contact2. Working to a marketing plan,

marketing updates and price adjustments

3. Selling techniques, methods and approaches

4. Arranging and conducting viewings, 5. Viewing feedback6. Dealing with and negotiating offers7. Agreeing a sale 8. Instructing solicitors

j) Progressing sales: 1. Dealing with common problems 2. Chains 3. Surveys 4. Mortgages 5. Leasehold property

k) Mortgages: 1. Council of Mortgage Lenders

Declaration2. Mortgage arrears 3. Negative equity and dealing with

repossessions

UNIT 5Market Appraisal and Valuation Relating to

Residential Estate Agency

a) Valuation1. Supply and demand theory2. Valuation bases - market value and

projected market value3. Valuation approaches

b) Property characteristics1. Location2. Situation3. Type of property 4. Style of property5. Construction method6. Age of property7. Size of property8. Area of land9. Planning and building regulation

approvals10. Tenure11. Occupancy 12. Time of transaction13. External and internal condition14. Energy efficiency and sustainability15. Environmental issues

c) Valuation methodology1. Comparative2. Investment3. Residual methods

d) Application of valuation techniques1. Valuation role of the estate agent 2. Market research and information 3. Methods in specific situations4. Formal valuations - divorce,

insurance, taxation, leasehold enfranchisement, compulsory purchase and blight

5. Automated valuation models (AVM’s)

6. Valuations for investment and development

e) Market appraisal, 1. The process2. maximising value in the sales

process and managing client expectations

UNIT 6Building Design and Defects for Residential Estate Agency

a) Causes and remedies of common defects in property

1. structural problems: settlement,

subsidence, slippage, heave, wall tie failure, roof spread

2. timber defects: dry rot, wet rot and woodworm

3. damp: rising, penetrating and condensation

b) Causes and remedies of common defects in services

c) The effect of design and materials 1. Thermal and sound insulation

performance2. Fire resistance3. Means of escape

d) Energy efficiency in buildings 1. Sustainability 2. Renewable energy

e) Town and country planning and building regulation control

1. Planning consent2. Change of use 3. Alterations and extensions 4. Conservation areas and listed

buildings

f) Environmental issues: 1. Contamination and pollution 2. Flooding3. Hazardous materials4. Invasive plants and other

environmental issues

UNIT 7Introduction to Office Management

a) Role of the manager1. Leader/manager2. Organising and planning3. Delegation

b) Responsibilities of the manager1. Leadership and team building, team

competition (team dynamics) 2. Motivation3. Communication: informal, formal,

meetings

c) Planning1. Office diary management2. Managing workloads and tasks3. Holiday sickness and absence4. Crisis management and disaster

recovery

d) Staff safety and security procedures1. Premises and staff security2. Implementing and monitoring

procedures3. Dealing with difficult people

e) Office and staff presentation1. Attitudes and images (office, staff,

vehicles)2. Maintenance and décor3. Quality and currency of display

f) Information Technology1. Policies and procedures including

internet email and social media2. Appropriate use3. Data protection4. Security and back-up procedures5. Hardware, software and

maintenance

UNIT 8Advanced Office Management

a) Budgeting1. Understanding profit and loss and

management accounts2. Fixed and variable costs3. Cash flow forecasting

b) Principles of reporting and record keeping1. Key performance indicators2. Collecting, collating, analysing and

utilising (and creating audit trails)

c) Recruitment1. Resource planning, reviewing staff

needs2. Getting applicants, job description,

person specification3. Short listing 4. Interview: preparing for interview,

interviewing against person specification,

5. Interviewing skills6. References and use of terms and

conditions of employment7. Induction: policies and procedures,

expectations, probation, feedback8. Discrimination and harassment in

employment9. Redundancy

d) Managing performance1. Appraisals: feedback,

communication, setting objectives and KPI’s

2. Dealing with changing and unsatisfactory performance

3. Grievance procedures4. Disciplinary procedures5. Dismissal

e) Conflict Management and Complaints 1. Conflict with customers - complaints2. Conflict with staff3. Conflict between staff

f) Self management (for the manager and the staff)

1. Time management2. Stress management

g) Training and development1. Analysing training needs, having a

training plan, evaluating training2. Learning cycle, one-to-one training,

coaching, delegation (as a training tool)

3. Personal (self) development and CPD