Web Services Management Case Study

Web Services Management Case Study

Richard MaiersVP Sales

AmberPoint

Copyrightⓒ2003SAMSUNG SDS Co.,LTD.All right reserved

Agenda

Case Studies: Web Services in ProductionTransCanada

Met Life

British American Tobacco

Brief Overview of AmberPoint

AmberPoint and Samsung: A Partnership for Success


AmberPoint: What We Do

What We DoAmberPoint delivers a suite of products that transform XML and Web Service-based systems into Production-Ready Assets by managing:

Performance & Availability

Security

Business Visibility

Service Levels

Exceptions


TransCanada At A Glance...

Cancarb

NipigonCalstock

Kapuskasing

TunisSundance A & B

North Bay

CastletonOcean State

Redwater

Curtis Palmer

Bear Creek *

Williams Lake

MacKay River *

Carseland

Physical AssetsTransmission

- 38,000 Kms of pipeline- 11.3 Bcf/day

Power (generation capacity) - 17 Plants- 2,550 Megawatts- 245 MW under construction

Business StatisticsRevenue $5.2BCommodity Value $17-73BE-Commerce $3.5BCustomers 1,000Workforce 4,500Geography N. AmericaAssets $16B


TransCanada’s Mission

“TransCanada will be the most profitable, competitive and reliableprovider of wholesale natural gas transportation and electric poweracross the northern tier of North America, with strong roots in the Western Canada Sedimentary Basinand key customer relationships in consuming regions.”


TransCanada’s Current Web Services

DLS (Directory Lookup Service)“Core” Web Service ApplicationCorporate-wide clearinghouse and notification services for users and groupsFlexible notification (Email, Fax, Page or SMS)10 Services and approximately 250 operations

Cortex“Infrastructure” Web Service Application“Store and Forward” of SOAP messages (using JMS internally)HTTP/JMS Bridging

DovetailSuite of Business Specific Applications exposed as Web Services


CIS - The Future Suite of Systems (Dovetail)

The Dovetail Integrated Application is made up of a suite of Business specific Services, loosely coupled and combined over the network.

Pipeline Systems(FIND, GMS, Ris/Safire)

Dovetail Suite

Data AdminService

(Enterprise)

ContractingService

Gas Accounting

ServiceNomination

Service

BillingService

InvoicingService

SecurityService

MessageQueueService

ReportingService

EventNotification

Service

LoggingService

Metering/Monitoring

Service

Business Watchdog

SchedulingService

GatewayService

TranslationService

Information Manager

EDI,X12

ExternalSystems

(SeeHawk,TAMI,Coda)

AlbertaRegistry

TacticalInterface

Legacy Systems(Matrix, GSAM, Trac)

Financial Systems(CODA ) built To Be

DevelopedSOAPClient

SOAP/HTTP Service Bus



Bought


Current Deployment of AmberPoint

The Dovetail Integrated Application is made up of a suite of Business specific Services, loosely coupled and combined over the network.

Pipeline Systems(give examples )

Dovetail Suite

Data AdminService

(Enterprise)

ContractingService

Gas Accounting

ServiceNomination

Service

BillingService

InvoicingService

SecurityService

MessageQueueService

ReportingService

EventNotification

Service

LoggingService

Metering/Monitoring

Service

Business Watchdog

SchedulingService

GatewayService

TranslationService

Information Manager

EDI,X12

ExternalSystems

(SeeHawk,TAMI,Coda)

AlbertaRegistry

TacticalInterface

Legacy Systems(Matrix, GSAM, Trac)

Financial Systems(CODA ) Bought built To Be

Developed


SOAPClient




AmberPoint Is Providing…

Metering and MonitoringEnd-to-end heartbeatMeters message countsMonitors fault countsIdentifies faults based on content of message responses (recognizes “critical” faults)Measures overall response time

Business MetricsMetrics are displayed/logged on the number of data messages received, held, delivered, and rejected -- grouped by type of business application

Notifications/AlertsAmberPoint pages the IT dept when Web services and/or backup Web services go online or offline

LoggingLogs all system information to a flat file for downstream analysis

FailoverRecognizes “critical” faults and automatically fails over to backups


Leveraging Message Content

<soapenv:Envelope xmlns:soapenv="http://schemas.xmlsoap.org/soap/envelope/"><soapenv:Body>

<soapenv:Fault><faultcode>Server.UnknownOperation</faultcode><faultstring>The agent could not find an operation for the current

message starting with the node AW_AirLowFareSearchRQ in the web service AWService(xmlns="urn:lowfare-processor").</faultstring>

<faultactor>http://blah-station1:8080/eProxy/management</faultactor></soapenv:Fault>

</soapenv:Body></soapenv:Envelope>

mas.xmlsoaagent could no="urn:lowfare-p>“Priority Order”station1:8080/e

/soapenv:

Policies based on contentNotification of ‘high value’ business activityHelps prioritize response to system issuesBusiness Activity Monitoring


Using AmberPoint for DLS


Their Success

Increased Agility (interoperability)Data exchange between the Financial / HR systems with the Enterprise

Integration of Gas Management (Before/After Flow) with Pipeline Operations and Pipeline Measurement

Integration within the Pipeline System Design suite of application (e.g RIS/Safire)

Reduced CostsDLS - used by 15 business systems (cost avoidance of $3 M)

Cortex - used by 7 business systems (cost avoidance of $1.5M)

Monitoring - used by 2 web services (cost avoidance of $200K)

Rapid System DeliveryIntegration between business systems is being done within 2 weeks compare to 2 months+


Current Technology Challenges

Absence of a single industry standard for security implementation prohibits extending beyond intranet

too many “standard” security solutions to choose from

choosing one may sacrifice interoperability

To fully utilize web service technology a paradigm shift is required in the way applications should be built and interfaced with one another

coarse-grained component development, assembly, & invocation

control and trust issues around dynamically looking up applications in a registry and invoking


Future Use of AmberPoint and Web Services at TransCanada

A bridge between J2EE based and .Net based business systemsAs more package solutions are adopting .net (e.g. Advantis), Web services create interoperability challenges.

Bridging the Gap between operational and business monitoring of the Dovetail Gas Accounting suite.

Concept of a business watchdog - tracking and monitoring of the flow of customer requests throughout the business processes via a dash board metaphor.

AmberPoint addresses these issues for TransCanada


Additional AmberPoint Customer Examples

Met Life



MetLife

Uptime StatusDeployment date

Time avail. since last outage

Service AvailabilityMonitor successes

Monitor outages

Monitor SOAP faults

Claim SizeDistribution of processed claims, by claim size

Service UptimePercentage uptime

Average response time



AmberPoint selected to provide products for the Web Services Management layer by BAT’s Applications Technology group

AmberPoint Management Foundation and Service Level Manager used to manage Vendor Managed Inventory and Expenses scenarios

These scenarios will be used to drive Web Services Architectures and Standards into BAT’s End-Markets

“We were impressed by AmberPoint's ability to leverage the real-time content of our XML message stream and the business insight it provides. AmberPoint has a clear vision for the management requirements for business-critical Web services-based systems.”

~ Kevin Poulter, Application Technology Manager, BAT


AmberPoint: Who We Are and What We Do

Who We AreExtensive Enterprise and Distributed Software experience

Backgrounds at Forte Software, webMethods, Sun, Sybase, Oracle, IngresEngineering team has built enterprise products in:

Distributed application developmentApplication deployment and management EAI and process management products

Funding of $22.7M (Sutter Hill, Norwest and Crosslink Capital)Headquarters in Oakland, California

What We DoAmberPoint delivers a suite of products that transform XML and Web Service-based systems into Production-Ready Assets by managing:

Performance & AvailabilitySecurityBusiness VisibilityService LevelsExceptions


Example Customers Across Varied Industries

Federal Government

http://www.bat.com/

http://www.metdental.com/

http://www.conquestnet.com/media_11.html

http://www.insyncinfo.com/

http://www.reuters.com/

http://www.bouyguestelecom.fr/


The Web Services Environment

ExternalWeb Services

Customers, Suppliers, PartnersInternally DevelopedWeb Services

PackagedWeb Services

Internet

Java, .NET, Legacy

PeopleSoft, SAP, MS Office 11, etc.

My Department / Company

Company A

Department B

• Direct Control & Visibility • No Control• Indirect Visibility


AmberPoint Product Suite

Custom ManagementPolicies:

Security, Versioning& IntegrationsPerformance & Availability Exceptions

ExceptionManager

Express

Enterprise

Shared Agent Runtime System

Service Level Manager

ManagementFoundation

Operations

Developer

Runtime Dynamic PoliciesContent Inspection

InstrumentationLogging

RedirectionTransformations

Access Control3rd Party Integration


AmberPoint’s Unique Approach

Detailed insight into business use of Web servicesUnderstands XML message stream – analysis and actionsRich management policies and business insight

No changes to code, headers, etc.Quickly provides ROI – “plug-and-manage”Works with all Web services – those you develop and those you don’tManages all platforms – MS .NET, J2EE and misc.

Engineered from ground up to ensure performanceNo single broker bottleneckFlexible placement of components

Distributed Architecture

Leverages Content

Non-InvasiveDoesn’t require special coding or transformation of Web service

Leverage content of interactions

Standards-basedsoftware, not a hosted service or proprietary network


Service LevelManager

Mgmt. app for performance & availabilityHistorical data collection & reporting

ServiceLevel

History

ExceptionManager

Monitors message patternsDetects problems and ‘interesting’ conditionsTakes actions

‼

MessagePatterns

ManagementFoundation

Fully customizable policies & dashboardsFlexible integration strategies

AmberPoint’s Distributed Architecture and Products

OrderOrder

Internally Developed

External

ShipShip

Agent Agent Agent

Agent

Distributed Agents

Internet

HRHR

J2EEJ2EEAgent

.NET.NETAgent

SupplierSupplier

CustomerCustomer

Two types – plug-in, proxyNo single-broker choke point

SLMServers

ExMServers

Packaged


Designed to Integrate with the Enterprise

Documented schema in standard RDBMSs

Use included database or corporate standard – Oracle, SQL Server, etc.

Use third-party reporting & intelligence tools

Web service interfaces for all components

Collect info from other sources

Feed info to any other systems with Web service interfaces

Leverage other AmberPoint products

Products designed to reuse information

Use authentication info from existing systems

Authentication systems – Netegrity, LDAP

Customer and CRM databases

Native, optimized versions for Java & .NET

Flexible loggingLog information in a variety of formats

Trigger log entries based on wide range of events

Feed other management systemsIntegration with Tivoli, Microsoft Operations Manager, others

http://www.microsoft.com/net/


AmberPoint Makes Your Web Services Production Ready

Works with All Types of Web ServicesInternal, acquired, externalSpans different types of platforms and architectures

Gains Business VisibilityInsight into business use of Web servicesEasier to manage, monitor and auditMore trustworthy with flexible enforcement of access policies

Avoids Vendor Lock-inSame-day ROI – “plug-and-play” management of Web services that is not coding intensiveStays current with emerging Web services standards


Samsung and AmberPoint: a Partnership for Success

AmberPoint brings…Suite of Web service management and security productsExpertise in managing Service Oriented Architectures

Samsung brings…Expertise in designing and building Service Oriented Architectures based on Web servicesProven track record of delivering systems on time and under budget

Our combined solutions represent the fastest way for companies to leverage XML

Web Services


Contact Information

Richard [email protected]

+1-510-433-6521

AmberPoint Corporate Headquarters155 Grand Avenue, Suite 404

Oakland, CA 94612510.663.6300

[email protected]

Documents

Web Services Management Case Study