W E B P O R TA L

User Account Guide

1

Web Portal

User Account GuideThis User Account Guide contains the following sections:

Edit your user details (name, email, notifications, phone number)

Update your password

Send your utility a message

Manage your linked accounts (add, delete, and edit)

The “Account” screen is accessible from the top menu bar and is

your central source to managing your Web Portal account.

Edit Account DetailsUser Account Guide

2

In the edit account details screen you can ...

Change your first and last name

Update your email address

Alter your notification settings *

Update your phone number

* There are three possible notification settings avaliable to choose from

Disallow Notifications - you will not receive any emails outside of normal web

portal emails

Only Bill Notifications - depending on utility support you will receive an email

notice when your bill is ready to be payed online

All Email Notifications - bill notifications plus general notices from your utility

are included in this option

Update PasswordUser Account Guide

3

Update your password ...

If you know your current password and need to update it simply fill

out the form and choose “Update Password”. If you have forgotton your

password and need to reset it use the “Forgot Your Password” option

from the login screen.

Email UtilityUser Account Guide

4

Questions for your utility?

Should you have any questions for your utility provider simply use

the provided contact form to have them answered via email. For

emergency concerns it is always best to contact your utility by phone.

Manage AccountsUser Account Guide

5

Altering existing accounts ...

You may change the “Nickname” of any linked account or remove it

by choosing edit on the appropriate row.

Adding a new account ...

If you wish to manage multiple accounts you can do so by providing

the correct account number and previous reading found on the bill

statement.