Web Apps Due Diligence

8/8/2019 Web Apps Due Diligence

1/22

Due

Diligence

Survey

Form

(For Web Applications)

2001-01-05

2000. All rights reserved.


2/22

Assessment

Questionnaire

Responses provided by: _____________________________________________________

Responses recorded by: _____________________________________________________

Date: ____________________________________________________________________

Application Name: _________________________________________________________

Primary Contact/Owner: ____________________________________________________

Subject Matter Expert: ______________________________________________________

How many people use this application? (projected)_______________________________

For B2B and internal users, please provide the following:

Location Number of users No. of ConcurrentUsers

Application description/functions/criticality (one paragraph write-up). Also mention if this

is a web-based application:_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

What hardware does this application run on? ____________________________________

How is the communication between clients and server/s set up?

Internet / public network Remote dial-in

WAN / LAN

Other (Describe _____________________________________)

Outline details of the Architecture deployed for the Web Application

1. APPLICATIONOVERVIEW


3/22

Assessment

Questionnaire

What is the software environment (please include version #)?

- Database Server

Programming language________________________________

Database (e.g., Oracle) ________________________________

Operating System_____________________________________ Transaction Processing_________________________________

Case tool, if used_____________________________________

- Application Server


Operating System_____________________________________

Case tool, if used_____________________________________

- Client


Operating System_____________________________________

Case tool, if used_____________________________________

- Web Server

Connectivity software between the application and the internet

- Testing Tools

Function Tests

Load Tests

System Test

Integration Tests

Performance Tests

Etc

Please indicate the features used by the application

Personalization

Chat Shopping Carts

Message Boards

Audio Streams

Video Streams

FAQs, Search Facility, etc.

Membership, online survey, etc.

What is the origin of the application?

Developed in-house

Packaged software

Customized package software

How old is the application? ________________________________________________

Are there any new enhancement initiatives planned for this application?

Yes #:________ effort:_______person months

No

How many people support this application? If there is no support at present then, how many people do

you think would be required to support this application?


4/22

Assessment

Questionnaire

Project Manager__________________

Web designers (Creative Artists??)

Web Architects

DBAs

Analysts_________________________

Programmers_____________________

Is there a separate team present for support of the hardware and system software (WAN, LAN, Windows

NT, Unix etc.)?

Yes

No

What has the historical staffing level been?

STAFF CURRENT YEAR YEAR-1 YEAR- 2 YEAR- 3 PRIOR(AVG)

Project Manager

Web designers

Web Architects

DBAsAnalysts

Programmers

What type of documentation is available?

DOCUMENTATION TYPE COMPLETEAND

UP-TO-DATE

AVAILABLEBUT

OUT-OF-DATE

NOT AVAILABLE

Requirements Specifications

Web ArchitectureWeb Design Standards

Design (CRUD, Data dictionary)

System Specification

Program Specifications

Test Specifications

Interface Specifications

User manuals

Operations Manuals

Job logs

Others: ___________________________

Do you use a source code management system (SCM)?

Yes, name of the SCM_____________ No

Is the Application Euro compliant?

Not Compliant

Compliant

Is the Application Year 2000 compliant?

Not Compliant

Compliant


5/22

Assessment

Questionnaire

If the application is Year 2000 compliant, how was its compliance assured?

Included as part of the design and development

Audited by an external agency

Audited by independent group within the organization

Tested and approved by users System-tested by the compliance team

Unit tested by compliance team

How do you rate the application stability?

High

Medium

Low

How do you rate the application volatility?

High

Medium

Low

What is the retirement plan?

Will be re-hosted in _______________

Will be re-engineered in ____________

Will be discarded in _______________

Will be replaced in ________________

No retirement plans


6/22

Assessment

Questionnaire

Server Functions

If significant functionality is provided by underlying server-based applications (including mainframe,

web-server, or other intermediate-node), please provide details of these functions on the following pages.



Date: ____________________________________________________________________

What was the approximate development effort in Person Months? ___________________

How many function points does the application consist of? _____________________

How many use cases does the application consist of? ________________________

Please provide the following application specific details:

MAINFRAMECOMPONENT

NUMBEROF:STOREDPROCEDURES

SCREENS

REPORTS

ON-LINE PROGRAMS

BATCH PROGRAMS

SHELLSCRIPTS / BATCHFILES

SCHEDULES

LINESOF CODE(SPECIFYLANGUAGE(S) INCOLUMNHEADER)

ON-LINEPROGRAMSBATCHPROGRAMS

INCLUDEFILES

STOREDPROCEDURES

TOTAL LINESOF CODE

DBMS

# OF TABLES/ENTITIES

2. APPLICATION

DETAILS


7/22

Assessment

Questionnaire

# OF ROWS

# OF COLUMNS/ATTRIBUTES

SIZEIN GB

DOTHEAPPLICATION/AREACOMPONENTSUSEANYNAMINGCONVENTIONS/STANDARDS?

Yes No

ARETHEAPPLICATION/AREACOMPONENTSEASILYIDENTIFIEDBYDOCUMENTEDNAMINGCONVENTIONS?

Yes No

AREANYSYSTEMSUTILITIESBEINGUSEDTHATARESPECIFICTOTHISAPPLICATION/AREA?

Yes No

How were the lines of code counted?

Including comment lines and blank lines

Including comment lines but net of blank lines

Net of comment lines andblank lines

How were program and line counts taken?

Estimated

Manually counted

Counted by a software tool

What is frequency of the programs terminating abnormally?

#/month_________________________

#/quarter________________________

#/six months_____________________

#/year___________________________

During the last one-year, how many abnormal program terminations, took how long to fix?

Hours # of Abnormal

Program

Termination

< 2

2 to 8

> 8

What is the major cause of abnormal program terminations?

Space problem

Application program problem Interfacing systems problem

Do the people supporting this application carry pagers?

Yes

No

If yes, how many times/week (on an average) were they paged?


8/22

Assessment

Questionnaire

>5

Are the support staffs on call 7x24?

Yes

No

How frequently has this application been modified?

#/month_________________________

#/quarter________________________

#/six months_____________________

#/year___________________________

Enhancement/bug-fix backlog details:

# in progress_____________________

# not started______________________

estimated effort___________________

completion dates__________________

Third-party Software Components.

In the space below, please provide details of and 3rd party software that is integral to the functionality

provided by this application(s). This could include: packaged software (including ERP, or other), and/or

customized software that is either licensed or substantially maintained (via releases, etc.) by a third party.


9/22

Assessment

Questionnaire

Data storage

What type of database does this application have?

Object Oriented _________________

Relational _______________________

Hierarchical _____________________

Network ________________________

Flat files ________________________

What is the size of the database?

# of entities ______________________

# of attributes____________________

# of records______________________

# of files ________________________

# of flat file indexes _______________

Disk space occupied_______________

Does the application share data stores with other systems?

Yes

No

If yes, how many

Shared flat files? __________________

Shared indexed files? ______________

Shared databases? ________________

What is the database re-organization frequency?

daily weekly

monthly

What are the major functions that are performed by the DBA?

Access control

Tuning

Back-ups

Recovery

Re-build database

_______________________

How many people perform the above mentioned DBA tasks? __________

If none, then would the outsourcer need to provide the services of a DBA?

Yes

No


10/22

Assessment

Questionnaire

Web Functions

Please provide details of web-based functions on the following pages.



Date: ____________________________________________________________________

What was the approximate development effort in Person Months? ___________________

How many function points does the application consist of? _____________________

How many use cases does the application consist of? ________________________

Please provide the following application specific details:

WEBCOMPONENT

NUMBEROF:

WEB PAGES

GUIS/STYLE-SHEETS

REPORTS

UNIQUE PROGRAMS

LINESOF CODE(SPECIFYLANGUAGE(S) INCOLUMNHEADER)

TOTAL LINESOF CODE

DBMS

# OF TABLES/ENTITIES

# OF ROWS

# OF COLUMNS/ATTRIBUTES

SIZEIN GB

DOTHEAPPLICATION/AREACOMPONENTSUSEANYNAMINGCONVENTIONS/STANDARDS?

Yes No

ARETHEAPPLICATION/AREACOMPONENTSEASILYIDENTIFIEDBYDOCUMENTEDNAMINGCONVENTIONS?

Yes No

AREANYSYSTEMSUTILITIESBEINGUSEDTHATARESPECIFICTOTHISAPPLICATION/AREA?

Yes No

How were the lines of code counted?


11/22

Assessment

Questionnaire

Including comment lines and blank lines

Including comment lines but net of blank lines

Net of comment lines andblank lines

How were program and line counts taken?

Estimated Manually counted

Counted by a software tool

What is frequency of the programs terminating abnormally?

#/month_________________________

#/quarter________________________

#/six months_____________________

#/year___________________________

During the last one-year, how many abnormal program terminations, took how long to fix?

Hours # of AbnormalProgram

Termination

< 2

2 to 8

> 8

What is the major cause of abnormal program terminations?

Space problem

Application program problem

Interfacing systems problem

Do the people supporting this application carry pagers? Yes

No

If yes, how many times/week (on an average) were they paged?

5

Are the support staffs on call 7x24?

Yes

No

How frequently has this application been modified?

#/month_________________________

#/quarter________________________

#/six months_____________________

#/year___________________________

Enhancement/bug-fix backlog details:

# in progress_____________________


12/22

Assessment

Questionnaire

# not started______________________

estimated effort___________________

completion dates__________________

Third-party Software Components.

In the space below, please provide details of and 3rd party software that is integral to the functionality

provided by this application(s). This could include: packaged software (including ERP, or other), and/or

customized software that is either licensed or substantially maintained (via releases, etc.) by a third party.


13/22

Assessment

Questionnaire

Data storage

What type of database does this application have?

Object Oriented _________________

Relational _______________________

Hierarchical _____________________

Network ________________________

Flat files ________________________

What is the size of the database?

# of entities ______________________

# of attributes____________________

# of records______________________

# of files ________________________

# of flat file indexes _______________

Disk space occupied_______________

Does the application share data stores with other systems?

Yes

No

If yes, how many

Shared flat files? __________________

Shared indexed files? ______________

Shared databases? ________________

What is the database re-organization frequency?

daily weekly

monthly

What are the major functions that are performed by the DBA?

Access control

Tuning

Back-ups

Recovery

Re-build database

_______________________

How many people perform the above mentioned DBA tasks? __________

If none, then would the outsourcer need to provide the services of a DBA?

Yes

No


14/22

Assessment

Questionnaire

TESTING

Are automated tools available for testing?

Yes, name__________________________

Type of license (site license, per seat ) and number of licenses available_________

No

Are Systems/UAT test plans, scripts and test data, or automated regression test scripts available for the

application?

Separate Test Environment Yes No

Test Plans Yes No

Test Scripts Yes No

Test Data Yes No

Automated Regression Testing Yes No

Is there a separate environment available for testing?

User acceptance testing

System testing

Unit testing

No formal testing environment/s

How much disk space does the current test environment require (in terms of GB)?

__________________________________________________________________

Is there a formal change control procedure in place for this application?

Yes No

Please provide a high level description of current QA flow from development to test to production.

__________________________________________________________________

__________________________________________________________________

____________________________________________________________________________________________________________________________________


15/22

Assessment

Questionnaire

INTERFACES

Does this application interface with other applications? Number of internal interface_______________

Number of external interface ______________

What is the mode of external interface?

EDI

Internet

Dedicated link/Dial-up FTP

Magnetic medium

Does the interface program transmit and/or receive files?

Yes, # of files____________________

No

Protocol for Transfer -____________________

What is the frequency of transfer?

Hourly

Daily

Weekly

Monthly

Is there any customized code that was developed for the interface? If yes, do you own the code to modify

it? __________________________________________________________________________

What language was the interface written in? ________________________________________

What platform does this interface run on? __________________________________________

How old is the interface? ________________________

Is current documentation available on the use of this interface?

Yes

Documentation exists but is not up to date

No


16/22

Assessment

Questionnaire

Server Support Functions

Please provide the following information regarding the data-center operations/support for all underlying

server applications.



Date: ____________________________________________________________________

Where is the data center located?

___________________________________________________________

What are the operating hours?

___________________________________________________________

How many people work in the data center and what are their functional roles?

___________________________________________________________

Are all jobs in the scheduler?

___________________________________________________________

How often is a new job schedule required?

___________________________________________________________

In the last one-year, how many times have you had unscheduled system outage?

___________________________________________________________

How long has the outage been?

___________________________________________________________

Will there be degradation in response time if more users are added to the system?

___________________________________________________________

3. OperationsInterviewee: Operations Manager


17/22

Assessment

Questionnaire

What is your preventive maintenance schedule?

___________________________________________________________

What are your change freeze periods (if any)?

___________________________________________________________

For how long and at what time do you bring down the system?

___________________________________________________________

How often do you get applications related problems after the preventive maintenance?

___________________________________________________________

How often do you contact the applications maintenance team?

___________________________________________________________

What are the reasons for contacting them?

___________________________________________________________

What support do you expect from them?

___________________________________________________________

Please provide schedules of all jobs:

Applications # of scheduled jobs Abnormal Pgm

Terminations

Daily Weekly Quarterly Yearly Other Adhoc # Avg. FixTime


18/22

Assessment

Questionnaire

Web Application Hosting Functions

Please provide the following information regarding hosting/support for all web applications.



Date: ____________________________________________________________________

Where is the web-host server located?

___________________________________________________________

What are the operating hours?

___________________________________________________________

How many people work in the web-hosting environment and what are their functional roles?

___________________________________________________________

In the last one-year, how many times have you had unscheduled system outage?

___________________________________________________________

How long has the outage been?

___________________________________________________________

Will there be degradation in response time if more users are added to the system?

___________________________________________________________

What is your preventive maintenance schedule?

___________________________________________________________

What are your change freeze periods (if any)?

___________________________________________________________

For how long and at what time do you bring down the system?

___________________________________________________________


19/22

Assessment

Questionnaire

How often do you get applications related problems after the preventive maintenance?

___________________________________________________________

How often do you contact the applications maintenance team?

___________________________________________________________

What are the reasons for contacting them?

___________________________________________________________

What support do you expect from them?

___________________________________________________________


20/22

Assessment

Questionnaire



Date: ____________________________________________________________________

How many people use this application? (estimated)______________________________

For B2B or internal users, are the users trained in using the application?______________

For B2B or internal users, which business unit (including channel partners) do they belong to and

where are they located?

Location Business Units # of users

Please classify the types of service typically requested by users and the mode of request?

Service Requested Mode (Phone, Meeting,Requisitions, Help Desk etc.)

Frequency (High,Medium, Low)

Immediate help

Bug fixes

Enhancement requests

Training/Queries

4. USER ProfileInterviewee: Project Sponsor


21/22

Assessment

Questionnaire



Date: ____________________________________________________________________

Please provide the organization chart of the MIS department:

Please describe the major role, responsibility and objective of each of the organizations in the MIS

department:

____________________________________________________________________________

____________________________________________________________________________

____________________________________________________________________________

Please list the type of tasks being performed by the MIS application staff:

Application maintenance Abnormal Program Terminations, bug fixes etc.

Application modification and enhancement

Application development

Application usage training

System software upgrade

Production support

Testing support

Installation support

Documentation

Planning for new initiatives

Other: _______________________________________________________

Which of the above task(s) do you anticipate the outsourcer not to undertake?

5. MIS ORGANIZATIONOVERVIEW


22/22

Assessment

Questionnaire

____________

____________

What is the current weekly workload for each person?Person Name Production

SupportMaintenance Enhancement Development Training Other Total

40

40

40

40

40

40

What are the skills and the total experience of each person?Person Name total experience

(years)Skill 1 (years) Skill 2 (years) Skill 3 (years) Applications

Known

Documents

Web Apps Due Diligence