Web Analyst IDP

Individual Development Plan (IDP)

Employee Name: Angela Miller ATTUID: AM5360Current Job Title: Web Application Analysts Management Level: 1Supervisor Name: Luis Salvador Date Plan Created: 5/1/2014

My Strengths, Skills, and Education See Extraordinary Leader and Performer for Competencies

Strengths Technical/Professional Expertise Takes Initiative Solves Problems and Analyzes Issues

Notes

I strive to gain as much knowledge about products or services as possible. I gain the knowledge in multiple different ways including MyCSP, manufacturer’s websites and also through peers. My skills and knowledge make an important contribution to achieving team results since I have worked directly with the customer regarding products and services. My teammates trusted my ideas and opinions because of in-depth knowledge and experience.

I can always be counted on to follow through on commitments. I willingly goes above and beyond what needs to be done. I am always energized and excited to take on challenging goals for which he/she is held personally accountable. Also if I can find additional work that needs to be completed, I will jump in and complete the project without instruction.

I have the ability to anticipate and respond quickly to problems since I worked in escalated situations. I was trusted by others to use good judgment when making decisions and resolve customers issues. I am able to spot new trends, potential problems, and opportunities early since I am a consumer myself that uses the products and services AT&T offers.

Current Skills Current Education (and/or certifications/licenses)

I am proficient in Microsoft office, Excel, Power point and other Microsoft based information Management systems

Proficient in troubleshooting many different AT&T products. Iphone, Android , Blackberry, ATT microcell and Laptop connect devices etc.

I am an expert with AT&Tbilling systems and applications coming from my pervious role as a customer support specialist.

Fourteen years customer service experience and 5 years management. Completed all four steps to become MyATT app certified

Associate of Science Degree: Law Enforcement

IDP (VER: 02-01-2012) AT&T Proprietary (Restricted) – Authorized individuals only within the AT&T companies. Page 1 of 12Career Leverage Inventory is a copyrighted work of Career Systems International. The Extraordinary Leader is a copyrighted work of Zenger-Folkman. Both works licensed and used with permission for AT&T internal use only.

https://intra.att.com/hronestopadmin/doc/Extraordinary_Performer_Model.pdf

https://intra.att.com/hronestopadmin/doc/Extraordinary_Leader_Model.pdf


My Career Plan See Career Leverage Inventory TM

for assessing Career Path OptionsCareer Parameters (optional)(able to relocate, travel, any constraints, spouse/partner considerations, seeking specific certification/education, etc.)

I have the ability to relocate as well as travel any time needed.

Career Path One Enrichment (Growing in Place) Timeframe 1-2 yearsPosition/Role Web Application Analyst Organization

My Career GoalMy goal is to become well rounded in the many aspects of UAT so that I may grow in my current role and in time move up to a senior management position. I would also like to return to school to pursue a bachelor’s degree. This will allow me to take my experience and apply it to future opportunities I may have within AT&T.

Action Steps Measures of Success(including target date or timeframe) Notes/Status

I will take all the training documentation that is offered to me and review all details to better understand our position

I was appointed to shadow with peers within my team and also outside of MyATT

I have begun running practice test cases

Complete all trainings within a timely manner, shadow other team mates to gain further knowledge of all sections. Run and understand all test sets to ensure proper and complete testing.

Complete all required trainings and also all trainings that are relevant to my position as well as any trainings to further my career within AT&T

I will engage my supervisor Mr. Luis Salvador and ask for any feedback that he could offer me during our 1on 1’s.

This will occur weekly, on Thursdays.This will ensure I am meeting all targets and can improve in areas if needed

Meet with Luis on all one on ones scheduled. Accepted all feedback and strived to become a better tester.

Currently enrolled in OASIS Each One Reach One program to become an AT&T Service Ambassador.

All events: 12:30 - 1 p.m. CTTuesday, May 13Tuesday, May 27

certified AT&T Service AmbassadorAttended 05/13/14Attended 05/27/14

Rally TeamStart Webinar Series 05/20/14 12:00PM Agile Fundamentals05/28/14 12:00PM User Stories

Attended 05/20/14Attended 05/28/14


http://tdc.web.att.com/careerdev/ecc/cli/Index.asp


06/03/14 12:00PM Agile Estimation06/10/14 12:00PM Agile Planning07/15/14 12:00PM Agile Tracking

Attended 06/03/14Attended 06/10/14Attended 07/15/14

Strategic Thinking WBT course # 51451918

Complete by 05/31/14 Completed 05/05/14

Generations in Action Course# 60559289 Complete by 05/31/14 Completed 05/02/14

Extraordinary Leader Webinar Course # 60075030


Agile Boot Camp Course # 61042409 complete 21 courses

Complete by 05/31/14 Completed 05/16/14Bronze Belt Certified

Six Sigma Complete white and yellow belt by end of second quarter (May 31,2014 )

White and yellow completed 05/06/14

Workplace 2020 TBA Completed all actions on url 05/05/14

Leading with Distinctions Virtual Management Summit

06/04/14 10:30AM06/10/14 11:00AM06/17/14 11:00AM06/19/14 11:00AM06/24/14 11:00AM06/25/14 11:00AM06/26/14 11:00AM07/08/14 11:00AM07/09/14 3:00PM07/15/14 11:00AM07/17/14 11:00AM07/18/14 11:00AM07/22/14 11:00AM07/29/14 11:00AM

Attended 06/04/14Attended 06/10/14Attended 06/17/14Attended 06/19/14Attended 06/24/14Attended 06/25/14Attended 06/26/14Attended 07/08/14Attended 07/09/14Attended 07/15/14Attended 07/17/14Attended 07/18/14Attended 07/22/14Attended 07/29/14



Project Management #61037575, #61037576,#61006392,#61026987,#61116599


The SDG Controls/DG3 Package- Getting it Right #60673520


SRT-RM ReqPro for IT Testers #60464056 Complete by 05/23/14 Completed 05/22/14

Introduction to ALM Quality Center 11 #60598162


IT Unified Process and Tools Overview #60140355


Using IT UP Learning Resources #60206947


Requirements Eng Fundamentals #60011959


Do It Right! IT Quality Principles #51217257


Diversity #51451979 Complete by 06/30/14 Completed 06/10/14

OASIS - A.I.M. Training Complete on 06/09/14 6:00PMReoccurring every Friday

Attended 06/09/14

Mentoring tips and tools #60527437 06/30/14 2:00PM Attended 06/30/14

G101-Intro to Digital First Complete by 08/31/14 Completed 08/27/14

G102-Intro to Mobile First Complete by 08/31/14 Completed 08/27/14

G103-Intro to Digital Technology Complete by 08/31/14 Completed 08/27/14



G106-Intro to Platform Driven Delivery Complete by 08/31/14 Completed 08/27/14

G150- Intro to Development Lifecycle Tools Complete by 08/31/14 Completed 08/27/14

G151-Intro to Sandbox Complete by 08/31/14 Completed 08/27/14

G152-Intro to tSpace Complete by 08/31/14 Completed 08/27/14

T201-Intro to AngularJS Complete by 08/31/14 Completed 08/28/14

T202-Intro to Bootstrap Complete by 08/31/14 Completed 08/28/14

T203- Responsive Web Design Complete by 08/31/14 Completed 08/28/14

E260- How to Build a Page in Sandbox Complete by 08/31/14 Completed 08/28/14

How to Write Emails that People Actually Read

Complete on 10/06/14 Completed 10/06/14

Can’t We All Just Get Along? Complete on 10/06/14 Completed 10/06/14

The Psychological Secrets of Great Listening

Complete on 10/06/14 Completed 10/06/14

The 7 Deadly Sins of Meetings Complete on 10/06/14 Completed 10/06/14

Understanding Your New Role Complete on 10/06/14 Completed 10/06/14

Networking with Colleagues Complete on 10/06/14 Completed 10/06/14



Time Management Complete on 10/06/14 Completed 10/06/14

Stress Management Complete on 10/06/14 Completed 10/06/14

Competency to Build Practices Self-Development

Functional/Technical Competency (if selected Other)

Competency Companion References (as applicable)

Development ObjectiveI would like the exposure to all of the different components of U.A.T. I feel this would allow me to become well rounded and broaden my understanding of the job we do. In turn I can then become efficient in all aspects of our position.


Being that I am in a new role I will need to learn the ins and outs of this new position.

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I will help my peers as well as any other groups that require or may benefit from my assistance whether in or out of MyATT

Complete testing asap to ensure available to help other team members.

Made sure to stay on task through work days to complete testing. Assisted Danielle and Vicki with completing their sets.

Feedback Essentials #51451981 Complete by 05/31/14 Completed 05/06/14

Goal Setting #51451983 Complete by 05/31/14 Completed 05/06/14



Your Money Matters Webcast Complete by 05/31/14 Completed 05/15/14

Straight for Equality Complete by 05/21/14 Completed 05/21/14

Agile Technical Training: Extreme Programming Overview #61143186


Agile Technical Training: Test-Driven Development #61143189


Agile Technical Training: Pair Programming and Code Review #61143188


Agile Technical Training: Continuous Integration #61143187


Mobile First Overview # 61006392 Complete by 05/31/2014 Completed 05/27/2014

Introduction to Responsive Web Design #61037575


MCoE Decision Matrix #61037576 Complete by 05/31/2014 Completed 05/05/2014Mobile Security for Application Development #61026987


Mobile Testing #61116599 Complete by 05/31/2014 Completed 05/05/2014

Why Mobile First # 61131129 Complete by 05/31/2014 Completed 05/27/2014AT&T Application Resource OptimizerIntroduction #61030647


AT&T Application Resource OptimizerAnalyzer #61030646


AT&T Application Resource OptimizerData Collector #61030645


Workplace 2020:Technology Transformations TrackModule 1: Technologies in Motion

06/27/14 Attended 06/27/14


https://ecorp.sbc.com/irj/portal/lso?course=61037576






https://operations.web.att.com/sites/Agile-COE/Agile%20COE%20Library/Training%20and%20Job%20Aids/XP%20Course%20Descriptions/Course%20Announcement%20-%2061143187%20-%20Continuous%20Integration.docx

https://operations.web.att.com/sites/Agile-COE/Agile%20COE%20Library/Training%20and%20Job%20Aids/XP%20Course%20Descriptions/Course%20Announcement%20-%2061143188%20-%20Pair%20Programming%20and%20Code%20Review.docx

https://operations.web.att.com/sites/Agile-COE/Agile%20COE%20Library/Training%20and%20Job%20Aids/XP%20Course%20Descriptions/Course%20Announcement%20-%2061143189%20-%20Test-Driven%20Development.docx

https://operations.web.att.com/sites/Agile-COE/Agile%20COE%20Library/Training%20and%20Job%20Aids/XP%20Course%20Descriptions/Course%20Announcement%20-%2061143186%20-%20Extreme%20Programming.docx


Workplace 2020:Technology Transformations TrackModule 2: Communication Transformation

06/27/14 Attended 06/27/14

Workplace 2020:Technology Transformations TrackModule 3: Mobility Transformation

07/09/14 Attended 07/09/14

Workplace 2020:Technology Transformations TrackModule 4: Connectivity Transformation

07/10/14 Attended 07/10/14

Workplace 2020:Technology Transformations TrackModule 5: Infrastructure Transformation

07/11/14 Attended 07/11/14

Workplace 2020:Technology Transformations TrackModule 6: Automation Transformation

08/01/14 Attended 08/13/14

Workplace 2020:Technology Transformations TrackModule 7: Information Transformation

08/01/14 Attended 08/13/14

Workplace 2020:AT&T’s Network Transformation TrackModule 1: AT&T’s Network Leadership

08/08/14 Attended 08/27/14

Workplace 2020:AT&T’s Network Transformation TrackModule 2: Network aspects of Project VIP

08/08/14 Attended 08/27/14

Workplace 2020:AT&T’s Network Transformation TrackModule 3: Virtualization and Cloud Computing

08/19/14

Workplace 2020:AT&T’s Network Transformation TrackModule 4: Network Functions Virtualization

08/20/14

Workplace 2020:AT&T’s Network Transformation Track 08/21/14



Module 5: Software defined NetworksWorkplace 2020:AT&T’s Network Transformation TrackModule 6: Application Programming Interfaces

08/21/14

Workplace 2020:AT&T’s Network Transformation TrackModule 7: Project Stream and Video

08/26/14

Workplace 2020:AT&T’s Network Transformation TrackModule 8: Big Data

08/26/14

Workplace 2020:AT&T’s Network Transformation TrackModule 9: User Defined Network Cloud

08/28/14

Business Agility and Annual Planning: Solving the Paradox

07/10/14 12:00 PM Attended 07/10/14

Career Path Two [Select Path] Timeframe [Select Timeframe]Position/Role Organization

My Career Goal



Focusing My Development

Competency to Build Drives for Results





Development Objective

Proactively manage my work and tickets created while testing. Keeping an open mind to suggestions about working efficiently and within deadlines. Reaching out to the correct people to assist in getting results in a timely manner. Reach out and assist other team mates with sets that are not completed. Shadow other team mates with other sections to improve knowledge of MyATT as a whole.


Proactively reach out to the people assigned to my defect tickets for ETA of fix and/or obtain status of tickets. Reach out to my team members for recreating issues/confirming issues or to inquire about solutions to issues encountered during testing.

Reached out to the war room or developer assigned to my defects to ensure status and ETA for defects that were filed by me. Checked with other teammates to ensure properly filing defects and that they were seeing the same issue. Reach out to data team to ensure data is set up properly before filing defect.

Reached out daily to developer that was assigned my defects to ensure ETA and status. Made sure that all data provided was working for them and if not provided new data. Reached out and verified with other teammates that the issue I was seeing was a defect and not an issue with environment, data or my computer.

Complete Ask Yourself Principles #60225530


Complete Presentation Skills #51452105 Complete by 05/31/14 Completed 05/06/14Complete Organizational Effectiveness #51452106


Complete Communication Skills #51452176


Ethics at Work #61126606 Complete by 05/31/14 Completed 05/07/14Diversity & Inclusion #51451979Diversity-Many Backgrounds, One Focus #60269198Leveraging Diversity: Your Potential #51247583

Complete by 05/31/14Complete by 12/31/14

Complete by 12/31/14

Completed 05/07/14Completed 07/02/14

Completed 07/02/14

Shadow other team mates with different Shadow other teammates when time allows Shadowed Vicki and Danielle. Shadowed



sections to increase knowledge Jorge and Robert.

Competency to Build [Select Competency]



Development Objective



Status Updates - Discussions, Accomplishments, and Plan ChangesDiscussion Date with Supervisor Free Form Comments on Progress/Accomplishments

5/1/2014 Met with Luis. Discussed IDP and set expectations.

5/15/2014 Met with Luis. Discussed IDP and progress

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Status Updates - Discussions, Accomplishments, and Plan ChangesDiscussion Date with Supervisor Free Form Comments on Progress/Accomplishments

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Documents

Web Analyst IDP