46.02.590.1-GU H (9/20)

AetnaInternational.com

Your well-being, your wayThe Government of Guam Well-being Program

We’ve got you

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At your sideBeing away from home often means being away from your friends and family support network. As your 24/7 partner in health, we help make sure you have all the tools, resources and care needed to thrive no matter where you are.

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Your CARE team partnersWhen you have questions about your health, you can call our Care and Response Excellence (CARE) team to get answers.

These clinicians are available around the clock to help with:

• Pre-trip planning

• Coordinating routine and urgent medical care worldwide

• Locating providers and specialists

• Getting medical devices or prescription medications

• Coordinating and supervising medical evacuations

Our CARE team can communicate with you by phone, email or text messaging — whichever way works best for you.

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Your gateway to well-beingThe path to well-being is a journey made easier with a little help along the way. We support you in your quest to achieve the right level of healthy for you by offering:

• Personalized care to meet your needs and preferences

• Useful information so you know when, where and how to seek care

• Assistance with getting necessary medication, vitamins and medical equipment

• Tools and resources for learning about health topics and getting inspired to make healthy choices

The first place to get started on that path is your member website at aetna.com.

Register and see what’s availableIf you haven’t already done so, please register for your Aetna member website.

1. Go to aetna.com and click “Log in/Register” within the “Log in/Register” box found in the upper right-hand corner

2. Select “Register”

3. Fill in your Member ID number (found on your Member ID Card), name, birthdate, zip code and email

If you have already registered for Health Hub at aetnainternational.com, use the same user name and password to log in to your Aetna member website.

Take your health assessment today!

Find out your current state of health and what conditions you may be at risk for by logging in to your member website at aetna.com. Select “Stay healthy,” then “Discover a healthier you,” then “Begin my action plan” to start the assessment. You’ll get recommendations for next steps to a healthier you.

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Support for every step of your journeyGym membership included

A healthy body and mind are supported by regular exercise. That’s why gym and fitness memberships are part of our well-being benefits to our GovGuam members. To sign up, simply take your medical enrollment form to any participating gym. Choose from any one of the island’s best facilities, including:

• Hilton Wellness Center

• Paradise Fitness Center

• Urban Fitness & Dance Studios

• Custom Fitness

• International Sports Center

• CrossFit Hita

• CrossFit Latte Stone

Rewards for gym attendance

As an incentive to make going to the gym a regular part of your health routine, we offer up to $75 in gift cards ($25/month) when you work out for at least 10 days per month for three consecutive months. You and anyone age 18 and older on your plan is eligible. (Dependent members who are younger than 18 can get a doctor’s prescription to participate at any facility that allows access to someone their age.)

For more information, please contact:Local Support: Office Hours 8am-5pm Monday-Thursday, 9am-5pm Friday 47 AETNA (472-3862)

24/7 customer service Toll free: 877-248-3610 Direct or collect: 813-775-0190

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Well-being has many facets. It includes physical health, emotional health, financial security, feeling connected, having a sense of purpose and more. And we’re here for all of it. We want to help you on your personal path to well-being with our online resources and local, on-island support. To show you how serious we are about your well-being, we’re offering you an incentive!

An incentive program just for you

Earn up to $200* in gift cardsWe’ve designed a well-being incentive program exclusively for you – our GovGuam members – and your member spouse or domestic partner. It’s our way of encouraging you to achieve your best health. So why not get fit starting today and earn a gift card while you’re at it!

Here’s how it works. You and your spouse or domestic partner can earn up to $200 total ($100 per person) in gift cards by each completing any two of the following actions:

• Get a biometric screening or annual well-being exam

• Complete the online health assessment

• Participate in a health coaching journey

1. Get a biometric screening or annual well-being exam

Your health is important to us. That’s why we’re committed to uncovering concerns before a health event ever occurs. Having a biometric screening or annual well-being exam to test for metabolic syndrome* will help keep you well by identifying any current and potential health risks. And your screening is included at no additional cost with your Aetna well-being benefits.

We’ve made the process simple:• Contact your primary care physician to schedule your

well-being checkup

• Find the biometric screening form by going to the Aetna GovGuam website at https://www.AetnaInternational.com/en/government/govguam.html or your local government offices

• Bring the form to your well-being appointment and ask your physician to fill in your blood pressure, pulse, height, weight, BMI and waist circumference results on the form

• Follow up with your physician to receive your lab results for total cholesterol and hemoglobin A1C

• Attach a copy of the results to the completed biometric screening form and return both to our local Aetna International office at 424 West O’Brien Drive, Julale Center, Hagatña, Guam 96910

That’s it! After that, you’re on the way to better health and a well-being incentive gift card!

*Metabolic syndrome is a cluster of five risk factors that occur together, increasing your risk of heart disease and diabetes. The more of these risk factors you have, the greater your risk. A biometric screening or annual well-being exam helps identify current and potential health risks to help keep you well.

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2. Complete our online health assessment

Taking our online health assessment is another important step on the road toward better well-being. It only takes a few minutes and helps identify your current state of health and any possible health risks while also encouraging healthy behaviors. There are three parts to our online health assessment:

• My Health: Focuses mainly on your physical health

• My Well-being: Dives deeper into the many factors beyond your physical health that allow you to thrive and flourish

• My Life: Captures other aspects of your background that may play a role in your overall well-being

Take your health assessment right now by logging into your secure member website at aetna.com, selecting “Stay healthy,” then “Discover a healthier you,” and finally “Begin my action plan.” Once you’ve completed the assessment, you’ll get recommendations for any next steps to take for improving your health.

3. Participate in a health coaching journey

What health and lifestyle challenges would you like help with? Our online virtual coaches can help you tackle:

• Weight management

• Diet and exercise

• Stress, anxiety and depression

• Quitting smoking

• Insomnia

You can sign up for our virtual coaching journeys to get help dealing with these and many more of life’s challenges. Let our virtual health coaches motivate and support you with educational resources, helpful tips and success strategies that will motivate you. Just complete one or more of our online journeys and you’ll be one step closer to receiving your well-being incentive gift card.

To access our online well-being programs, sign in to your secure member website, select “Stay healthy,” then “Discover a healthier you.”

Is this the push you need?

Everyone can use a little motivation now and then – including encouragement to do what’s best for your well-being. That’s what the GovGuam Well-being Incentive Program is all about. We hope it will be the encouragement you need to get started on your well-being journey today. There’s no better time than now to call your doctor and schedule your biometric screening or log in to your secure member website and take our health assessment or one of our health coaching journeys. Once you’ve completed two out of these three well-being objectives, you’ll receive your incentive reward. It’s good for you and good for your wallet.

Questions?

Contact Member Services by calling the number on the back of your Member ID Card.

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We’ve partnered with several reputable organizations to offer you a wide variety of well-being programs you can participate in as part of your plan. It’s easy to get started. Here’s how:

1. Review the offerings below and choose what works best for your goals, schedule and eligibility.

2. Contact the organization offering the program you’re interested in for more information and to register.

3. Pay 20 percent of the total program cost directly to the organization.

4. Once you’ve completed the program, you’ll get a certificate that you can submit to us for reimbursement*.

Guam Seventh-day Adventist Clinic

• DiaBeatIt: Living Well with Diabetes —This is a certified program meeting all quality standards by DEAP approved by AADE. We will help you gain your health back through this program. We strongly recommend joining both the 7-day ShapeUp and 7-Day Advanced Detox programs for the best outcome.

• 7-Day programs: Programs that help to reset lifestyle habits. Meals are provided with additional raw food and phytonutrients in the meals. This program is designed with whole food approach, lifestyle interventions, addressing sleep hygiene, stress management, hydration, mindful eating and physical activity. 7-Day Shape Up (meals provided), Seven-Day Detox (meals and food powder mix provided) or Seven-Day Advanced Detox (high nutrient density whole food powder mix with phytonutrients provided)

To learn more, please visit: adventistclinic.com

Special well-being programs

*Multiple enrollments within a program will only be 100% reimbursed when a program is completed.

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Dr. Horinouchi Wellness Programs

• 12-Day Pure Weight Management Program: Includes a 12-day meal plan with supplements, nutritionist consultation and weekly follow-ups

• 14 Day / 20 Day Renew Detox Program: includes meal planning with nutritionist consultations, weekly follow ups and detox interventions

• Free educational classes and workshops on such topics as metabolic syndrome, diabetes, cholesterol, hormone deficiency, stress, emotional health, addiction and brain health, children’s food-sensitivity behaviours, sleep and hormone balance, and heavy metal detox

To learn more, please visit: www.horinouchiwellnessclinic.com

NewGen

• 12-Week Weight Management Program: Offered to members who have a measured body mass index (BMI) of 25-29 with at least one of the following: diabetes, high blood pressure, coronary artery disease, gout, obstructive sleep apnea, musculoskeletal disorder, dyslipidemia, as well as to members with a BMI of 30 or higher. Includes physician consults and multiple visits with wellness coaches, dietitians and/or nutritionists.

To learn more, please visit: http://www.newgen.gu/

Dr. D Chiropractic and Nutrition

• Dr. D’s Nutrition Wellness Program is an 8- to 12-week customized one on one program which uses an all natural food approach specifically aimed to not only reverse chronic disease conditions like type 2 diabetes, high cholesterol, high blood pressure, and obesity but the program is also meant to improve overall health and nutritional efficiency based on individual biomarkers for health, metabolism, body fat and blood work. Led by Guam’s only Certified Ketogenic Nutrition Specialist (CKNS), Joseph Dimalanta DC,CNS, CKNS the Dr. D Wellness Program uses an all natural whole food approach and exercise l as its primary tools for medicine, healing and reversing chronic disease. Meals not included.

To learn more, please visit: https://www.drdchironutrition.com/

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How to access EAP outside of United States:Download the app by searching for “iConnectYou” in the App Store or Google Play store. Enter one of the following passcodes to complete your registration:

Canada: AetnaCanCayman Islands: AetnaCayUnited Kingdom: AetnaUKDubai: AetnaDubChina: AetnaChiSingapore: AetnaSngHong Kong: AetnaHK

Achieving balance

Employee Assistance Program

Life happens — and sometimes we can all use a little help managing it.

Your Employee Assistance Program (EAP) is there for you when you need an extra hand in balancing work and personal demands. It’s all confidential and provided at no extra cost to you. Your EAP can make life easier for you by:

• Connecting you with local resources and services such as child care facilities, home health aides, financial advice, continuing education options, career development assistance, legal services, support groups and mental health resources

• Providing referrals for counseling, including immediate telephone consultation if needed as well as scheduled in-person counseling

iConnectYou: EAP on the go

When based outside of the United States, you can access your EAP through the iConnectYou app on your portable device or mobile phone.

This app gives you secure, confidential access to clinical counselors, wellness coaches and work-life experts. You’ll have the ability to connect to a professional by phone, instant message, text (SMS) or video chat.

How to access EAP in Guam:Download the app by searching for “iConnectYou” in the App Store or Google Play store. Enter AetnaGuam.

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Self-help resources through myStrength™

myStrength is an online wellness tool designed to help enhance your emotional well-being and support your mind and body. Through myStrength, you can improve your emotional health and overcome depression, anxiety, substance abuse or other concerns.

Boost your emotional health using myStrength — confidential, clinically proven self-help resources that offer:

• Insight through articles, videos and eLearning programs

• Inspirational quotes

• Mood tracking

• Check-in reminder option

Extra help when you’re in the United States

If you’re struggling with health or other issues that make it difficult to manage your daily life, you might need additional support.

We’ve partnered with leading behavioral health provider AbleTo to help you work through your emotions, learn what changes you may need to make and feel like you have a little more control of your health and your life.

With AbleTo, there’s no need to get to appointments. You speak with someone by phone or web-based videoconference when it’s most convenient for you — during the day, in the evening or on the weekend. The eight-week program features two sessions a week with a counselor and coach:

• One weekly meeting with a therapist to address emotional challenges like depression, stress and anxiety that strike independently or are triggered by a medical diagnosis or life change

• One weekly meeting with a coach to identify health goals and develop an action plan

• A final meeting with a therapist

How to get started:Register online for your free account at bh.mystrength.com/naexpats.

You can also download the myStrength app by searching for “myStrength” in the App Store or Google Play store, selecting “Sign up” and entering “naexpats” under the “Payer Code” field.

How to request AbleTo help:Call the number on the back of your Member ID Card and ask to speak to a clinician on our CARE team.

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Support managing a condition Aetna International In Touch Care

The power of one — one clinician, one member

If you’re dealing with a chronic or urgent health condition, our Aetna International In Touch Care approach gives you the one-on-one assistance you need. Because you work with one clinician on the CARE team, we’re able to more effectively assess your needs and wants and better support you on the road to better health.

With In Touch Care, a certified CARE team clinician will be there to:

• Get to know you and your health history

• Develop a customized action plan

• Help you navigate care, prepare for a hospital stay or plan for your recovery

• Serve as your advocate if you face challenges

Managing a chronic condition or pregnancy

Whether you are pregnant or living with diabetes, asthma, coronary artery disease or cancer, we offer:

• Assistance with locating doctors and specialists around the world

• Help with getting the medication, supplements or equipment you need to manage your condition or pregnancy

• Educational materials to prepare for pregnancy, labor, childbirth and parenting

• Assessment and support for high-risk pregnancies

• Useful tools to help you keep track of your care and treatment

• A patient safety program (available for U.S.-based members only) that lets you know when it’s time for routine testing and alerts you to potential concerns such as conflicts with prescribed medicines

How to contact our CARE team:

Call the number on the back of your Member ID Card and ask to speak to a clinician on the CARE team.

As an Aetna International member, you have access to the security advice and assistance you need to keep you safe.

Our CARE team clinicians:

• Get to know you and your health history

• Develop a customized action plan

• Help you navigate care, prepare for a hospital stay or plan for your recovery

• Serve as your advocate if you face challenges

Our partnership with the global security experts at WorldAware gives you:

• 24/7 access to personalized safety advice from multilingual representatives

• Reliable information on more than 285 countries and more than 160 cities

• Travel safety briefings and security alerts tailored to your trip or assignment

• Email and text alerts providing up-to-the minute information on civil unrest, natural hazards and travel disruptions

• On-the-ground support for emergency travel and situations affecting personal safety, loss of belongings or theft of documents

• Specialized evacuation services to get away from threatening situations

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Safety and emergency support

How to register:

Go to https://my.worldaware.com/aetnaUS. Or if you prefer, you can call +1-646-513-4232

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When you need a hand with your health, we are right here to guide you — in whatever ways work best for you

Vendor Discount

Applebee's Complimentary Full Appetizer with Entrée Purchase (Excludes Classic Combo)

Olive Garden Complimentary Full Appetizer with Entrée Purchase (Ecludes 2-3 Choice Combo)

Pieology Pizzeria (Tamuning & Dededo)

10% Off All Purchases

IHOP-Tumon/Tamuning

Complimentary Full Stack Pancakes with Entrée Purchase **Any Pancake Option**

Hilton 10% off Islander Terrace, Hilton Tree Bar, and Fisherman's Cove. Not valid during specials, promotions, peak periods & holidays. .

Mosa's Joint 10% off any healthy menu item (hummus, Baba Ghanouge, Fish and Shrimp wrap and salads, veggie wraps and veggie burgers)

Froots 10% Off Entire Purchase.

Three Squares Free Side Salad with any entrée purchase. Cannot be combined with any other promotions*

The Brown Bag Café Spend $10.00 or more and receive 10% off your total bill. Additional discounts and promotion will not apply.

Tu're 10% Off entire purchase. Offer cannot be combined with any other offers. Dine-in only.

Guam Meal Prep 10% OFF one month meal prep subscription/ 5% Off one week meal prep subscription

Simply Food 10% Off Groceries

Sea Grill Restaurant 15% Off Entire Purchase (Not combined with any other offer)

Angsana Spa "1. 40% discount on Body Massage. 2. 50% OFF on Birthday month."

Island Skin Spa 10% Off Regular Priced Services (Cannot be combined with any other offers)

Spa Ayualam 35% Off Spa Treatment (Discount not applied to retail or gift certificate purchase or any other discount promotion)

Guam Sleep Center 50% Discount off of the members co-pay

Dr. D's Chiropractic & Nutrition

10% Off Class 4 Laser Therapy treatment on first initial visit

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Extra valueGet discounts with a flash of your Member ID Card

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Vendor Discount

Horinouchi Wellness Clinic

$5.00 OFF Wellness Shake Menu

Island Eye Specialists

Receive up to $600.00 off LASIK Surgery. *Please note: LASIK surgery is a cosmetic procedure and is not a covered benefit of NetCare's medical plan.

A.B. Sports 10% Off Storewide (Excludes Jordan Retro & Certain limited edition products)

Goody's Sporting Goods

10% Off Footwear & Apparel

Urban Fitness and Dance

Promo 1: Pay one full year's membership and get one month free. Promo 2: Refer a friend to sign up for a full year and you get one month free. Promo 3: GovGuam & Judiciary members get 20% off kid's summer camp fee.

Tribe Guam 1 Month Free Tril & 10% Off Monthly Membership

Konquer Sports Buy 1 adult entry & Receive a second entry Free ($100 Value) /25% Discount on all Konquer Merchandise

FirstNet 10% Multiple Car Discount for all NetCare planholders who will insure their private vehicles under the Voluntary Group Master Policy issued to Planholders of NetCare Life and Health. For brand new cars, the discount will be applied to their physical damage (collision and comprehensive) premium, net of all other discounts. For cars insured with other insurers, the discount will be applied to their current physical damage premium. No discount on third party liability premium. Call Moylan’s at 477-7500 ext 124 for a quote.

Avis Rent-A-Car 25% off standard daily rates

Prestine Detailing 10% Off any detailing package. Offer cannot be combined with any other promotions or discounts

The T-Factory Dri-fit clothing discounts and discount on retail Guam shirts. Please call or visit store for details.

Gainstaz Guam, LLC 10% Off Merchandise at www.gainstaz.com- Email: gainstazguam@gmail.com

Guam Home Center 10% off all Moen Home Care products

I Love Marine Drive Total Cosmetics

20% Off Merchandise

Aetna® is a trademark of Aetna Inc. and is protected throughout the world by trademark registrations and treaties. Health insurance plans and programs are offered, underwritten or administered by Aetna Life & Casualty (Bermuda) Ltd. or Aetna Life Insurance Company (Aetna).Health information programs provide general health information and are not a substitute for diagnosis or treatment by a physician or other health care professional. Aetna does not provide care or guarantee access to health services. Not all health services are covered, and information provided is subject to applicable laws and regulations, including economic and trade sanctions. See plan documents for a complete description of benefits, exclusions, limitations and conditions of coverage. Information is believed to be accurate as of the production date; however, it is subject to change. For more information about Aetna International plans, refer to www.AetnaInternational.com.

©2020 Aetna Inc. 46.02.590.1-GU H (9/20)

AetnaInternational.com

Questions?

Contact Member Services by calling the number on the back of your Member ID Card.